Another secret: Leave all the tip (i.e for your whole stay) for the chamber maid after your *first* night, and you will have the *best* cared room in the hotel! I usualy leave it with my busines card and some friendly words, that the maid knows that noney is thought for her and not only forgotten behind. By now that has always worked. Another tip: Pretend to have made your bed by your own before leaving the room! The maid will make it again anyway, but she'll appreciate the gesture for sure. The last tip: Many hotels allow their guests to put their own beverages in the cooled mini bar and leave the "original" drinks on it--some other don't. So you'll have to try---and therefore you might need a pleased chamber maid who just would overlook your little faux-pas . . .
These are very true. If you are satisfied with them room (it was clean every day, they didn't bother you early morning etc.) then you should leave the tip in the room at departure. Any money you leave at the front desk will stay there...
jcsjcs2 I love Asia also, they are very respectful and professional. A tip is not required and great service is still provided with a smile. Tip, you can always call housekeeping if you need extra amenities Tip, If your room has not been serviced properly complain to housekeeping first, if the response is inadequate, speak to management. Tip, if you need to put your own items in the fridge ask housekeeping to clear out their bar items. The room has been advertised with a refrigerator therefore, it is for your use. Tip, only tip if you feel it is well earnt and you want to or it is the local policy.
I liked when the customer would strip the bed putting linen in one pile and blankets in the other. It automatically cut the work needing to be done. It was one of the jobs actually liked.
I work as a housekeeper/maid at a hotel and a lot of people dont know this, but tip the housekeepers! We really appreciate it. We make just a little bit more than minimum wage (depending on the hotel) and have to clean up to 12 rooms a day. 16 on really busy events. Cleaning includes making the bed, vacuuming, scrubbing the bathrooms down, dusting, and taking care of the piles of trash people live in the rooms. All of this can add up and be very hectic when we have long schedules!
My brother was in housekeeping for a major chain. He was given a turn around time of around 15 minutes per room. He had from checkout time at 10 A.M. to Check in time at 2 P.M., that's four hours, to clean 16 rooms. After the rooms got turned around he took his lunch break then worked in the laundry for two hours and then went around vacuuming the hallways or polishing the ballroom floor or cleaning in the kitchen. I live in a resort city with a lot of hotels and motels. Personally I work in a restaurant myself but I know a lot of people who work in motels and hotels. Roughly half of all hotels and motels don't actually pay their housekeeping staff anything at all. They are contracted to come in and work for whatever tips they find in the rooms and that is it. About half of all guests don't leave a tip at all. Those that do leave an average of $2. This means that to make minimum wage a hotel maid has to turn around 8 rooms an hour on average. Around here most motels have a check out time of ten AM and a check in time of 3 PM so they will do about 40 rooms in that time. 75% of housekeepers are black and 25% are Mexican here. Many are illegal aliens who sign a document stating that they are providing a service to the hotel as an independent contractor doing business as a sole proprietor. They get a business licence for $10. Most will work five hours a day seven days a week as maids. Some also work in the laundry and the hotels will pay them to do that. With wait staff in hotel restaurants its the same way. But they have to speak English so it's almost all Blacks doing that here and they work strictly for tips as independent contractors. So tipping is extremely important. The maids I know wont' spend more than five minutes on a room they didn't get a tip from. They aren't getting paid so why should they? Tip them five bucks and they will spend half an hour making it really nice. Tip them $10 and they will spend an hour on that room making it perfect and make sure you have some extra linen and supplies. I once left a $20 tip and watched as the woman crossed herself and looked up at the ceiling and said a prayer. My room was done to absolute perfection with extra linen and supplies left behind. I think you could have safely eaten off the toilet bowl rim by the time she got done. I was appalled when my brother told me that half of all guests don't leave a tip and that was confirmed by the housekeeping staff I know. I think the $2 average is ridiculously low. Anything less than $5 is just plain mean. If a person can't afford to leave a tip they should be staying in a hotel. Housekeeping staff work really hard I know. They should be paid for what they do.
I worked front desk at a hotel for years & I second this. As hard as us F.D employees worked, the HK staff worked circles around us. Those (in my case girls) were some of the hardest working people I have ever met. & they deserved those tips far more than I did.
I will from now on. I work as a janitor for a tech giant that recently changed their name. I know the feeling of being overworked. I’m doing three jobs at a time when we r understaffed. Two jobs on a normal day. I wish we could get tips, but I guess free snacks and drinks in microkitchen with free meals on top and a good wage…..I guess I shouldn’t complain. Housekeeping is a hard job. I will tip from this day forward
I've been working in the hotel industry for years and some of these are not correct. For instance, we absolutely do not match the price of online rates from third party websites so if you want that rate, the only thing I can do is tell you to book it through that website - the commission rate is most likely not that big of an amount for us to pay compared to the discount you receive, the rates typically go UP in price the closer they get to the date and they don't change as the day goes on, and I don't think front desk employees would purposefully make the wrong keys for your room because you're obviously going to have to go back to us to get a new one so why would we want to deal with that?
justjunk I agree. Not all of these so called facts are with every hotel. Some of these I agreed on, but the key card is one that I don't agree on. The key cards are not perfect and mobile phones can wipe the memory, which means you can't get into the room. If the hotel is setup right, there would be a master card (s), cards for housekeeping and minibar and then you'll have the guests cards. I use to work in a hotel for 10 years and I've seen some silly things happen, a lot of those were from the guests themselves. But out of all the bad guests, you do come across some really nice people.
99% of this video is crap. I too work in hotels. One that gets me is you pay the front desk more money-you get a better room. When were full. We are full! Booking earlier is better too. 3rd party websites will give you a Standard room as well
"Hi front desk guy, gosh you're a handsome fella!" *winks and shakes hand with rolled up twenty dollar bill* "Sir, why are you handing me money before discussing any transactions? Also, why are you winking, it's making me uncomfortable.."
The mini bar and the "found treasure" points are COMPLETELY DISHONEST! If someone leaves an item they likely want it back, you should turn it over to lost and found. If you consume something and don't pay for it, you're stealing. It doesn't matter if they voided the bill.
I've worked in the hotel industry for 16 years as a Housekeeping director and front office manager for every major hotel brand out there. Here's the scoop on this video. #10 only happens in shitty hotels that's why they changed to the wrapped cups. Housekeepers get fired for doing that in the bigger nicer hotels. They get replaced and the houseman grabs all the dirty and puts it in the dishwasher. #9 happened a few times in my career and yes we will resale it as soon as possible. If there is blood involved, everything gets thrown away including the mattress if needed. #8 is so true I can't ever express how true. Although there is more to it on the revenue side of it between the company and hotel. We will still give you the shit room 99 out of 100 times over someone who booked direct or a rewards member. #7 is partly true. We definitely overbook but we don't "wheel and deal" as the day goes on. We know someone else will book it at that rate. #6 not much gets missed by housekeeping in terms of lost and found. If you left it behind chances are we have it in the lost and found. Not only does the housekeeper go through the room but the room inspector goes through it too. They get disciplinary action if they miss stuff and a new guest finds it. #5 If you're not a repeat customer and it's the first time your at the hotel, very doubtful we will be giving you free alcohol or anything for that matter. Especially if you booked through a third party website. (see above. lol) #4 is where you need to hand that $20 bill to. The concierge is your best friend at the hotel. He/she will hook you up because he/she knows it will benefit him/her even if the request is illegal. (not kidding) As long as the customers are happy and management sees them interacting with guests, no one is the wiser. #3 only happens at small shitty hotels. A front desk agent doesn't even have access to make master keys in bigger nicer hotels. If there is a security or loss prevention team, then only them and Chief engineer can make them. If not, then only a handful of managers can make them. Some hotels I've worked only 4 higher level managers had access to do so and it's a different machine in another location. So this one is misleading. But I will say, if you're one of those self important assholes who shitty to everyone, expect your key not to work...a lot. #2 valet a lot of the time are an outsourced company so it's tough knowing if you're getting good employees out there. Never heard of joy riding the cars but there have been, very very few incidences where a car was dinged up. Not knowing if it was the employee or someone else in the parking lot that did it BUT he's right no hotel I've ever worked at is responsible to pay you for damages. Use at your own risk. #1 Most hotels are going away with the mini bar. But again no one is haggling the Snickers you ate and said you didn't if you want to be that type of person. Hope that helps. 😊
So you're saying #8 - Book directly, mention the internet price, and you'll get a better room? I have noticed that if I mention I'm Military at the desk they will occasionally re-book it themselves (canceling my on-line reservation at no cost) and I get a better rate.
Pretty sure it depends on the hotel, the one I used to work at didn't really let us negotiate the rates, and honestly half the time the customer was wrong about the internet rates, because the hotel controlled the internet rates for third parties as well (by putting min amounts we would accept for the room because you pay website x and we charge website x) (I had to do this sometimes), so if the internet rate on a third party site was lower the third party site would potentially be losing money. But that's just for the chain I worked for. On top of that its usually customer error, ex looking at a different hotel with the same chain but different location, looking at different dates, different rate conditions(ex noncancel-able vs cancel-able), etc if they said they found a lower rate. Plus if its over the phone I have no idea what you are looking at, people lie so book whatever you found online if you think its cheaper. (Just for the chain/branch I worked at though) If you wanted a price match you had to go through our website and fill out a form with where you found it, conditions, link, etc whole process cause we do have a lowest price guarantee if you book direct, but this wasn't handled at the hotel level, because they gave you a free night if you found a lower rate. If you book direct(through the official website, phone or in person) you 95% will get a better room than someone who paid through a third party though. (booking direct means you technically have paid more directly to the hotel so obviously you get a better room for more money) We also had 'secret discounts'(not really just not that bookable online just over the phone or in person) for seniors, various government government workers, tons of corporate ones, etc need official ID when you check in though. Can't hurt to call and ask though, just don't act entitled. side note if you use expedia, or some random website (excluding sites like booking), you wouldn't usually be able to cancel an online reservation unless you go through that website, because they handle all your money, and we have no control over them charging you, if you get them to call us asking to not charge them though you should be good depending on policy.
I work at a hotel, we will not cancel 3rd party reservations on day of arrival. If Expedia calls and ask (and they always say just this one time) we still charge as we have held the room all day. We must hold the room for 24 hours.
#2 there is an insurance for the valets in the good hotels, no manager will tell you it exists so you will be careful with every car you park. It happen to me when i was parking a guest's car, someone opened a door very fast and hit the car i was in, i didn't have to pay anything and the guest got his car fixed based on that insurance, do i don't think u can find this in many places.
I'm glad that there are no more mini bars in Italy. They just leave you a small fridge in the room where you can put your own beverages to keep them cool and you don't have to pay for it. When me and my husband go on vacation, it's always nice to have a small fridge to put our drinks in.
Those cards can be a real bitch sometimes. I went to a super 8 hotel once and the room was great but I had to cardfuck the slot for 5 mins just to get into the room. Also minibars or any food in hotel rooms is a massive ripoff even and maybe especially in expensive hotels. My friend rented a room at the Ritz and there was a can of pringles for 10$... Nothing else was any cheaper either. Ya'd think at 500+$ a night they'd give ya a few dollars in free food with that, especially since they probably bought it in bulk for next to nothing. I guess they figure that if you're stupid enough to spend 500$ for one night in a hotel room, you'll spend stupid money on anything.
@@lueysixty-six7300 Yep. What's more, that room at the Ritz wasn't that much more fancy than a lot of the cheaper hotels I've stayed at. You'd think with charging that much, they'd at least give ya fancy stuff that typically only rich people get; like jacuzzi tubs, fancy shower, toilets with that thing that sprays ur asshole .etc.. but it was just basic.. could stay at a theme room in West Edmonton mall for cheaper.
If you are afraid to use a bed where some had died, NEVER go to a hospital, you most likely to get a bed who passed away before the house keeping cleaned it 20 min ago !
I was working as a security guard for one of the hotels from the Accor hotel groups. (won't specify which one exactly). 10. They use new and clean paper cups 9. Never happened when I was working but no doubt it would happen as described in the video, mostly because the service elevator has direct access to the garage, which can welcome trucks/ambulances 8. Totaly disagree ! Often I could hear customers on the phone, asking why the prices on Internet are cheaper and complaining about it ; the staff always adviced them to book it online. 7. True. The hotel overbook their rooms. It already happened that someone end up with no room (they use a specific term for this situation, which I have forgotten), then they call the other hotels nearby (from the Accor group if possible, but not always) and sending the customer to that other hotel. They will pay back the price difference if the room is more expensive. 6. The house-keeping (HK) have always found everything, especially because the HK manager double-check each room to see that everything is perfect for rebooking. 5. This really depends on each hotel, but where I was working, the front officers (FO) were really genuine and always adviced people about the best rooms. But some FO were a bit lazy and didn't really care much, tips or no tips. 4. Never seen or heard about it, can't tell. 3. Can easily mistake the cards for employers to give them more permissions (access to garage, offices, etc..) but it's not possible to give master key (MK) to a customer because it doesn't use the same software. I was in charge of giving the access to all employees, while it's the FO who give access to customers. 2. Can't tell, my hotel wasn't providing any parking... customers had to pay to go to a parking beside held by the city. 1. Can't tell cause I wasn't from the HK team. Me personnaly, when I go to hotels, I use the minibar and then later the day I just go buying the exact same drink in the store and put it back in the fridge.. it always worked and so I can have my fresh drink when I want it. Honestly, I find that the video tries too much to devilize hotels. **This comment doesn't apply to all hotels but only in the one I was working for. **
I worked the front desk for quite a long time and I tell people time and again to be nice to the front desk staff. I once set keys to expire everyday and put a bitchy lady in a room next to one with crying babies all because she mouthed off at me when I asked for her ID at check in.
Exactly! The other option is to wall off the room and never rent it out again. Only problem with that is eventually someone will die in every room and the hotel will go out of business. A buddy of mine is a real estate investor and he tells me that for some odd reason people don't like to view a house if they know someone died in it. The thing is if the neighborhood is an old neighborhood, practically every house has had someone die in it at one time or other since about a quarter of all people will die at home. So he goes to auctions and then spreads a rumor that someone died in the house and then half the bidders will back away. This cuts the price down and he gets a better deal.
@@nunyabiznez6381 theoretically speaking, with as many people/ animals having existed in the entire history of life on Earth, there's a pretty good chance someone/something has died on every piece of land you've ever stood on. 🤷🏻♀️
I'm simply shocked they don't go running down the halls with the corpse yelling "yuck, look at the dead body" stopping only to have pictures of the hotel patrons taken with it, and then fill the room they died in with cement.
coffEKolor And like a week later a woman choked on a bagel from the continental breakfast, she was staying at the hotel because of the funeral of her husband who died a few days before in a freak flood at a wedding reception at that hotel, there were no survivors. Many other people were staying at that hotel because of the funerals of people who died at that hotel from room service costing too much, or falling asleep in the sauna, and they all died too. Some were pushed off balconies by ghosts, some were pushed off balconies by the hotel staff, others choked on the poisoned bagels at the continental breakfast.
You want to respect them as much as possible. But yeah it's not a good day when that happens. I work in a hotel death is just part of it and like anything you adapt to it not get use to it. All you can do it get them out contact family and give them as much dignity as you can and clean up. Happens more then you think.
I left my pillow in a motel in Myrtle Beach several years ago. I called the motel and asked them to please hold on to it , that I was coming back there in a few weeks and would get it then. They took the time and expense to box it up and mail it to me-which was so nice!
M Sullivan I forgot a bracelet that I got the same day at a store and forgot it at a Starbucks toilet i went out and realised I forgot It AND some girls were in there and probably took it.. i hate myself
Just look for a *vending machine* on your floor!! It's way cheaper then the minibar or even those little in-hotel stores. That's why they like to hide them away in corners n stuff
My wife has worked in housekeeping for a couple of hotel chains and she says they dont change out the comforters for each new guest. Unless its really dirty.
#3 with the hotel master keys -- this is why you always enable the deadbolt lock and any additional security measures once in your room -- like the chain lock on the door or the stopper that prevents people from opening the door. And as for the in-room mini bar, luckily I never use those. Usually upon check-in all I check for is if there is a fridge, and then go out and buy whatever I want (from a 7-11 or CVS or something) instead, especially if I'm going to be staying in the hotel for more than one night. I also don't leave my shoes on the floor (I'll put them on a nite-stand or in a dresser drawer--I don't know why I do this, but I just don't leave them sitting on the floor), and I don't put my bags on the floor either (I either use the foldable stand or an ottoman/chair).
"There are some little industry secrets, but that doesn't mean they're going to tell you about them." No shit, Sherlock?! That's _exactly_ why they remain _secrets!_ 😂😂😂
I worked the front desk. I feel like most of this stuff isn't even true. Interesting fact is that traveling business men would often ask me to make myself a key to their room and join them when I got off work. Like OFTEN and they weren't always joking. It was kind of awkward at 18 and having to pretend to be flattered or laughing awkwardly when I was actually disgusted. Another thing is guests would sometimes answer the door naked when they ordered room service or try to seduce the room service waiters. Sounds like a porn script or something but it's true.
+flyinspirals, It does encourage them, but it also encourages tips and certain entitled people take it as an excuse to make your life more difficult. I'm not going to say you should pretend to be flattered, but I wouldn't give out your advice without a caveat either.
I believe you, it’s happened to me when I was young. What the jerks don’t realize is, how disgusted a person is by their seedy proposition. And also how the staff talk and warn each other about the pervy guy in room whatever. Staff should report their behavior. What used to amaze me was how those guys behaved as though they were “God’s gift” all the while, not realizing that the staffs opinion of them, was well below their opinions on 🐛 worms. Have a good day. 🌲🌝☘️
I worked room service, and can confirm the creeps. I had one regular business man (a freaking surgeon at that) regularly call room service, and undress before he opened the door. I started sending my guy co workers from other departments up with his breakfast, and would hide down the hall and laugh as he re shut the door to get dressed haha
Luke Paule Right? Everyone who works there, is working to earn your tip. I wouldn't go to housekeeping to find a ticket to a nearby concert, would I? A sincere Thank You and leaving a good review on their website goes a long way!! However any tips given goes a long way! AMAZING
My tips to travelers: Before starting your stay at a hotel tell the hotel to please lock the mini bar (sometimes with a strap) so that you won't be charged for the mini bar. Just bring a few bags of snacks you buy around the hotel. Not in the hotel. 2nd, don't use the concierge. Instead Google and plan all your activities before arriving at the hotel. 3rd, bring your own bed sheets and towels. Some hotels have fleas, bed bugs, etc. 4th, know exactly when you are supposed to leave the room so that no one will be rushing you to get out. That means have all your possessions packed the night before and try to put all your things in one closet or area. Don't put anything spread out in the room like in small drawers or in the bathroom because you may forget them when leaving. Google a cab service (not a yellow or green taxi) at least 2 hours before leaving your hotel so that you won't be counting on anyone in the hotel to get you a taxi which could incur more tips. Tell the cab company to give you a call when the cab has arrived. That means that you should be sitting in the lobby 10 minutes before the cab arrives. Some people wait for the cab call in their room and end up taking up to 15 minutes to get down to the lobby due to a busy elevator, etc. By then your cab might be gone. 5th, don't make the tourist mistake of walking around with a camera around your neck or wearing jewelry. Those are dead giveaways that you are a tourist. In some countries tourists are targeted by thieves. 6th, bring a must have kit that includes sun screen, towels, bed sheets, tooth paste, tooth brush, comb, hair spray, mini fan, baby wipes, compass, watch, phone, wallet, hand written important numbers including a card or info of the hotel you're staying in. That way you always just show that card to a cab that needs to bring you back to your hotel, flash light in case there is a black out anywhere you're at, sun glasses, regular glasses, tooth picks, hat/s, laptop, disinfectant spray like Lysol to spray your hotel room that may smell bad or have germs or other things that may get you sick, medication and pain relief stuff like alka seltzer and headache pills and pepto bismal for the stomach in case you eat food that makes you sick. The other trick I use when traveling the world is go to Google translate on your phone and type in on the left box what you want to say to someone in another language. On the right side choose the language in which you want your words translated to and just show to the native person of that country what the translation shows on the right box in their language. I hope some of these tips helps you travelers. Thumbs up this comment so that this comment remains on this page and others can see it.
I always ask for the mini bar to be emptied when I arrive so there can be no "errors" on the bill and I always leave out a small gift (nice chocs/biscuits etc) for housekeeping on the first day.
Ruthann Amarteifio sheets are usually the only thing changed unless blankets are dirty. at a hotel I worked at, it was sheet, sheet, blanket, sheet, comforter.
If I find a concierge desk unattended I'll always wipe my key and master key it. Not that I break into other hotel rooms, but I might want to access the swimming pool after it's closed, or go into the security room on the sub level and disable the cameras in my hall way so they don't see me dragging the body out. Who knows.
Nope, this is not stealing. It is a high markup. Not the same thing at all. They are charging you a price. If you disagree with them charging that much, or if you are not willing to pay that price, you do not take the item. You do have a choice. It is just an offer they are making (just like any store, shop, service provider...). "We will provide you with X in exchange for Y". However, taking something that does not belong to you with no intention of paying for it or returning it is stealing.
It's stealing. A person or buisiness has the right to fix whatever price they want. You don't have to buy. Why would you think that you could make a judgement and say' "I don't agree with that price, so I'll just take it from them". So don't buy it. You can ask a rediculous price for something at your garage sale. That doesn't give anyone the right to take it from you for anything less, does it?
At 1:50 you claim that dead bodies are removed by ambulance. Ambulances DO NOT transport dead bodies. They have better things to do with their time, like try to save the lives of the living. What you are looking for is a coroner. Further more, no-one has ever 'died' in the back of an ambulance either, as ambulances simply cannot determine death, they are too busy doing things like CPR until they reach a hospital so a doctor can pronounce them dead at the door.
Only a handful of specific things, such as decapitation, and even then, they still don't transport. And what I said about people not being pronounced en route still stands, as you would not initiate transport on a patient that you can see is, for example, decapitated. And still, paramedics aren't the ones doing the pronouncing, we cannot sign death certificates. At least not Canadian paramedics anyway.
I worked in a hotel for 10 years and they do use ambulances for this purpose to make it appear that the body is still living and it's only a medical incident, and not suggest death. As mentioned in the video, hotels have local connections to make things happen and not appear something bad just happened. And an ambulance will pick up a body (living or dead) so long as they are paid for the service.
federal law states that unless the death is an expected death, the person must be pronounced dead by a doctor. So the hotel is required to call an ambulance to transport the person to the hospital, unless for some reason there is a doctor on staff at the hotel. You don't call a coroner to take a dead body to the hospital.
Pretty much true from my experiences. I was a front desk clerk at a large chain hotel in a major tourist area ( 5 million visitors a year) for many years. Those rooms are booked well ahead of time in season by various travel agency and available rooms, like tips, were rare. We were all at minimum wage unless we had been there more than one season and were available to be lent to other hotels owned by the same group, not necessarily in the same chain. We had a policy of finding you a room somewhere. Most all of us desk clerks at the various chains knew each other. It was the bed and breakfast owners who tipped us for customers, but even that was rare. I think what amazed the most was customer inquiries about lavatories in each room. All our rooms had them, but apparently this is not the norm in many countries.
Here's a business model that I hope a Hotel/Motel owner would try: Charge what it cost the Hotel to buy the minibar items and charge what it cost housekeeping to fill the minibar. Break even on the minibars. Word will get out on the travel websites that your Hotel has cheap minibar stuff and that's good free advertising. Also free internet is always nice. The extra guests you get will pay for the internet.
Most big hotel brands let members have free internet and its always free to join do it online then your set, as for the mini bar thing most hotels I've worked at do not to have a mini bar when they have a actual bar in house.
I'm talking about the ones with the minibars in the rooms. Every hotel I've been at since the early 80's has had a minibar that charges multiple times more than the store.
A small motel with say 20 rooms might have $50 a month WIFI. That might get them 30 MBPS which means that if just half of the guests are on at any time it will be a fairly slow connection. So if the motel is full up all the time the cost per guest is about nine cents a day for the WIFI. I have been charged $10 for WIFI usage. But another motel I stayed in that charged less offered me free Ethernet connection which I find is usually better. When I did a speed test I found I was getting 97 MBPS. I ran the test because I was curious just how fast my connection was since everything as loading instantaneously. Plus I didn't need to use a password. That motel also had free cable, over 150 channels including about 20 premium channels, a free continental breakfast which was more of a full breakfast buffet since there were three different kinds of eggs, bacon, ham, sausage, waffles, home fries and other things I don't remember. Oh and they must have heard your suggestion from somebody else a long time ago. The snacks in the mini bar were fifty cents for chips, a dollar for cakes and cookies, two dollars for sandwiches, fifty cents for a can of soda and a dollar for juice or a quart of milk, seventy five cents for candies and everything was very fresh. OH and they had complimentary microwave popcorn set out fresh every day on top of the microwave ovens in the rooms. You got three huge blanket size thick soft cotton bath towels for each guest and the same number of hand towels and face clothes. There was an ironing board and iron, hair dryer, a radio in the bathroom, a big stack of cups and a stack of take out menus from every restaurant in the area that delivers and the note on the phone said "Free calls to any restaurant whose menus are next to the phone." I made a call to another state for an hour and was billed $3. I was shocked since I once made a call across the street from a motel that lasted a minute and I was billed $5 for that call. So naturally every time I ever had to stop over night in that city I always stayed there. And the place was full up all the time to. You had to make reservations at least a month in advance. I know why. I have stayed in junky motels that charged an arm and a leg for everything and they never had more than 25% capacity.
I work at a hotel and the most important thing you should know is, we do not wash the blankets it would be way to expensive to do, so yeah you're welcome
#5 totaly true. Be nice, Be Kind!. My FIancee was visiting me from London to the USA, we booked a week at a hotel in Kansas City. We could only afford a basic king sized bed, in your basic room. Mini frige, a tv, a desk, and a Bed.. BUT, the lady behind the counter at check in was working by herself and totally SWARMED with customers trying to check in or out. The computer was giving issues and to top it off, a little old lady came in complaining how her husband and luggage were stuck in the elevator outside. I wasnt doing anything so the BF and I offered to help, we went out and helped the older lady, the elevater managed to open and work again. we helped them from the 3rd floor to the car and with their luggage. When we came back to check in, the lady behind the counter was so greatful, that she bumped us up to a Top floor suite. Compleat with a bedroom, kitchen, livingroom with fireplace! BIG bathroom. and a balcony. I was shocked, wasnt expecting anything, just, felt bad for her and felt we should help. :D It was a great week!
As someone that has worked in the Luxury Hotel industry for years now, I got a kick out of this video. I thought there were some pretty broad generalizations, but here are my impressions: 10: Rinsing out a cup is never a bad idea, though all of the properties I have worked in had the housekeepers changing the glassware out for washing in the machines downstairs. 9: It happens, especially with suicides. In such cases, there are specific biohazard clean-up teams that can be called out. It's not quite as common as the video makes it seem, however. 8:ALWAYS ALWAYS ALWAYS book directly with your hotel. Not only will you likely find a similar, if not better, price, but you often have more flexible change/cancellation terms too. Most wholesalers are fully pre-paid and cannot be cancelled if something comes up. Even if you pre-pay directly with the hotel, they are much more likely to make exceptions to the policy if you are booked with them than if you come from a 3rd party. Furthermore, hotels do not always receive the wholesale booking requests, meaning your reservation may not actually be in place. 7: Where I work, the early bird gets the worm. Rates are based off of occupancy levels, and some guests will book their trips over a year in advance to secure their favorite rooms and locations. Rates tend to be lowest 3 or more months in advance. Also, keep an eye out for special promotions and sales, especially before seasons change or around Black Friday. Yes, even hotels have black Friday sales. Our rates don't typically fluctuate over the course of the day, though. If it's $599 a night on a certain day at 10 am, it's probably still going to be $599 a night at 5 pm. I can understand how it might be the case in lower-tier and urban hotels, rather than resorts. 6: Things can certainly be missed by housekeeping. I'd recommend turning anything valuable you happen to find in to their lost-and-found as a measure of common courtesy. Beyond that, what you find might not be something you actually wanted to find, and you might as well spend your time enjoying your hotel rather than treasure hunting in your room. 5: YES! Investing in your Front Desk agent is one of the best things you can do to ensure a pleasant stay. I worked the front desk for several years, and we would absolutely take care of people who took care of us. I will try infinitely harder to find a nice upgrade for someone who just tipped me than I will for someone who is trying to get something for nothing. 4:It's not exactly something a hotel 'doesn't want you to know'. Hotels are very proud if they have a concierge with golden keys. It's very prestigious, and they absolutely know their stuff. 3: Not something you really need to worry about. I think a bigger drawback is that cellphones and other electronic devices can scramble them, so make sure you keep your phone and key separate. Where I work, there's a specific computer program that encodes the keys, and it's pretty foolproof. 2: True, though any hotel worth staying in will take care of the damages anyway...if you can prove they weren't there before you gave them your keys. 1: Uhg, minibars are the banes of our existence. No, we're not going to argue with you over your $5 coke...but seriously, have some decency and pay for the stuff you use.
dont hate not every hotel is the same this is my experience working at one 10 - False, The cups are put thru a dishwasher and are not sprayed with shit 9 - The hotel ive worked at has had 1 insidence in the nearly 40 years its been open so its a bit over exaggerated in this video but the cleaning part is true 8 - its true sometimes 7 - its not true, it would be dumb because if they dont have any cancels then the hotel is fucked and has to push someone away and make a mad customer 6 - We do miss stuff, housekeeping where i work is very handy and dont miss stuff often. its pretty hard to miss stuff if your actually cleaning 5 - Front desk clerk isnt going to give you shit for being nice. they will treat you better but not give you shit 4 - idk wtf this is. probably for 5 star hotels 3 - true, but the mastercards are usually on keychains. the chances of getting one is low bc front desk would have to be dumb asses 2 - its true, its not their fault if your car is damaged 1 - the seals are always checked.. if its a good housekeeper.
Pafiro I have a question for you, if you get lazy in the night and ate one item in the snackbar and somehow was able to replace it the next morning, do you guys notice it and charge them or not?
depends on the hotel. If it's computerized, it charges even if you just move things around. I refunded the charges to a guest who called in because she moved two drinks out of a minibar to make room for baby bottles and then put them back before she left. Because they were moved, the computer assumed they were consumed and charged her for them.
I work at a 4 star hotel as a Front Desk/ Night Auditor and depending if your staying at a hotel like the four seasons or a super 8 tipping gets you far most good/up scale hotel upgrades are $30 to $50 plus taxes a night so ya its worth it, In my hotel you'd get double the size of a room, way from any groups or roads/highways and a full kitchen with a living room then the standard rooms. Its just like a restaurant, don't piss off someone that's making your food or letting you sleep in a room.
I work as front desk manager, and I have some comments on this: Yes, front desk clerks can make you have a bad time if you mistreat them. I once gave an out of order room, which had no t.v. and no a/c to an arrogant customer. I also made his key card expire several times during his stay. Online Travel Agency fares may be tricky. Some hotels price their rooms higher on booking sites to compensate for commissioning, so after taking the commission away, the fare stays the same as if you booked directly with a front desk agent. About keycards, it's not likely you'll ever get a master key. Master key programming is reserved for General Manager and front desk managers and is passcode secured. We absolutely know when people take things out of the minibar; we check labels, seals, caps, tops and bottoms, and know exactly how many products there are. Housekeeping keeps track of the items taken on a regular basis. Don't deny you ate stuff, it pisses us off, and we will automatically charge it to your credit card adding the minibar check amount to an existing charge. Also, last minute reservations tend to be more expesive, as we don't want to overbook and are saving those spare rooms in case of an incident.
#11 if you have kids or don't want the minibar set up in your room you can ask them to lock them, remove them, or remove the contents. Most of them have sensors and can tell when something has been touched or removed from them so a kid opening the fridge and touching anything will tell them you ate something and they'll try to charge you.
Coming from a front desk agent I disagree with number 3s "vengeful employee". Why would I want to see you again after your just more than likely verbally insulted me or came at me with an attitude? No thanks. Plus it makes me look bad to my managers and to other guests present at the time of the incident. Just saying
Usually you'll find a lot of nasty things under the bad and behind couches and cabinets that housekeeping has overlooked for the last year or so. Just don't look. It will make your stay so much nicer.
About hotels overbooking in order to compensate for loss is very true, and is often the reason when one sometimes hit that "Oh we're sorry. We've seemed to have a double-booking on our hands. We can, however, give you a discount for your next visit with us.". To avoid that, try to arrive as early as possible, as these intended double-bookings are "first hand, first served". This is especially important during events that attract lots of people to an area.
I've worked in hotels as a front desk so I can say: -Some hotels do not price match so be aware of that -booking at the last minute can backfire as well because if a hotel is sold out they will give you the "we are sold out" price which is majority of the time way to over price (example: you book in advance you get it at $120.00 wait till the last minute now it's $180. or even $200) -Yes be very nice to the front desk agent -they can decide if you have a nice room (let's say if your hotel is by a Freeway they can choose if you get a room away from the noise or not) -they can also help with getting an early check in or a late one (and they can even give you a later than usual check out) at no cost to you - and always remember that they are humans too being an asshole to them only makes it harder on you because they will spread the word to everyone that you are an asshole so that makes it so if you want anything extra you will not get just because you decided to be an asshole
"...there may be a way out if you decide to gorge yourself on anything from the mini bar...it's really not worth their time to hassle you about the mini bar bill...be polite, disagree with the charges and chances are the clerk will just wipe them away." - wtf kind of hotels do you stay at?
In January 2017, the card key system of a 4 star hotel's in Austria was infected by ransomware and it locked in/out all the guests from their rooms. The hotel had to pay a ransom of $1,800 in bitcoins to get the system unlocked. The hotel changed back to old fashion regular keys after that incident.
I work for a hotel and this is super unlikely most hotels do not connect they master key card computer to any online servers or the internet for that matter, unless they're incompetent.
Digital I work in the hotel before and I can say the key card still can hack through by computer and FYI the front desk is using network to check the reservation system and the days
A few notes on this based on my 23 years in hospitality at all levels and multiple articles etc that have been written by me and used worldwide; 1 - I have NEVER known furniture polish to be used to clean glassware in rooms; yes do rinse them first but because they have likely been through a dishwasher with all sorts of food and drinks! 2 - Death - all true! 3 - direct discounts - true if you have a financially savvy reservations team 4 - booking time - true, can get heavy discounts last minute but also risk not getting a room at all or paying hefty charges as rates can go up as well 5 - housekeepers will generally be very thorough as any claim arising from missing lost property can be a pain in the ass to deal with 6 - true, front office hardly ever gets tips! 7 - golden keys are the height of service from Les Clefs d'Or - a HUGE honour 8 - electronic keys - yes open to risk, but very rare for hacking etc; unlikely for an employee to be an arse and stop your key without damn good reason as don't want you to come back screaming! 9 - valet parking - true! 10 - my tip - never use the mini bar!
I've found in my experiences with hospitality in the U.K they don't pressure you much at all for tips compared to the U.S.A, where some even get aggressive with you if you don't tip. Even though sometimes they add it automatically as a service charge & then ask for extra tips.
-*drink something from minibar* _*replace w/ water* -*take a sip from the replaced drink* -*spit out* -*complain that minibar had a beverage that was replaced w/ water* Congrats! You just got a free beverage! Do at own risk
I'm not sure what you mean by know rooms If you mean the individual idiosyncrasies of a specific rooms you are most likely right since front desk people rarely see many rooms. But they do have diagrams and descriptions of the rooms. They know how many beds and what size are in room 221. But they probably won't know that the toilet runs or the Remote doesn't always work.
6 років тому+1
But desk clerks do know that. It comes from listening to the guest complaints. When you get the same complaint multiple times about the same room, you should be clued into the problems of that room.
Thanks so much for this video. Being a global traveller, spending half my life in all kinds of Hotels, this video sure brought in some useful and fresh new ideas for me!
Christina K. I was forced to lie to most of my customers when I worked at one of those kiosks at the mall selling beauty products from the dead sea. also when I was younger I worked at McDonalds my manager made me scrub off expiration dates on the kids milk. and the ones that were extra expired we were forced to pour them in the ice cream machine. I think most places lie to an extent lol.
***** I was only 16 at the time. Wish I would have said something but I was living on my own renting a room from an older Lady I needed the money at the time I couldn't quit. Now that I'm older I realize I could have gotten them into legal trouble. To be honest that was probably the least worse thing I've seen there i refuse to even look at a mcdonalds now. my son hates me for it.
I think most fast food places are like that. Makes me sad wish I would have known better at the time. I never wanted to make people sick. I just highly recommend eating at home that's for sure!!!
Tip 6 is just ridiculous, dishonest and parasitic. How stupid and irresponsible are you to encourage people to steal. What about returning the found goods to reception as the previous guest will likely call back and appreciate the honesty. You'll also feel better at doing the right thing rather than being a parasite and living off someone else's misfortune.
I went to a Hilton just over a year ago and was given a room that was already occupied. The shock on the faces of the two people lying naked on the room's bed will stay with me for a few years yet. The lady at reception didn't seem at all concerned when I informed them, so I assumed this is a regular occurrence!
How to get a free room: buy a cheap spycam that can record several hours of video on a single charge. Oh and make sure it has a timestamp system too. When you leave your room to go out for the day, turn on the camera, hide it somewhere where it can't be seen and if you're lucky enough to capture the cleaning lady doing crap to your room such as: 1) Not cleaning your glasses 2) Going through your personal belongings 3) Opening up drinks or snacks or even stealing drinks or snacks in your snack bar 4) etc... Then go to the front desk with the proof, and this is where the time stamp is needed because it will prove that it's legit and was filmed during your stay and they will apologize and give you free stuff! Many times they'll refund an entire day or entire stay!!! I've been doing this for years and........ all my cleaning ladies were honest. :( I never caught a bad one, which I guess is a good thing but I also gotta admit that I never go to cheap hotels and usually go for the 3 or 4 stars. But my uncle and aunt... my freaking gawd!!! They got full refunds to 50% off their bill to free lunches and diners (not just breakfast). They showed me the videos too! They have an entire collection and I wish they could just post'em on UA-cam. Actually I gotta ask'em cause for all I know, they probably did throughout the years. But you should all do this! Just Google up: "mini spycam" and you can find tons for $50 to $200 and I think it's a worthy investment! Sometime I'm sure I'll get my money back for it.... actually, I feel like I already did get my money back because it feels good knowing my cleaning ladies in every hotel I've been in the past 5+ years were honest. That alone pays for it.
ok little tip for those classie hotels if your male always have condoms in 1 summer I made 5 grand in tips 5 star hotels don't have vending machines the amount of men who get lucky at weddings but came unprepared is freakish
Being the only source of merchandise in high demand that people forget to bring with them is lucrative. I used to sell ear plugs at air shows. I did that for many years until the air show organizers decided to contract that concession out to charities. I simply walked around with ear plugs in wearing a T-shirt with the ear plug company's logo and a big bag of three hundred pairs of ear plugs. I paid twenty cents per pair and people just came up to me and asked how much? I charged three dollars a pair so I made $900 each day I did this. They ran the air shows there for three days so that came to a profit of about $2400 after expenses. There were 8 air shows every summer in our region so that came to almost twenty grand every summer just selling ear plugs. But as I said, they contracted it out and banned anyone else from selling and once one airshow thought of that the others did the following summer and so I went out of business. I did that for I think about twenty years altogether. Nice gig while it lasted. There is an old guy who sits in a chair just outside the DMV selling pens. You'd think he wouldn't make any money that way. He sells the pens for a dollar each. The DMV does not supply pens. They stopped doing that years ago. One person about every two minutes enters the DMV. About half forget to bring a pen. He sells about 15 pens an hour at a profit of about 95 cents each. Not a bad gig either. He's not getting rich and it is full time but he takes home over twenty grand a year sitting down selling pens to idiots. I live near the beach in Florida. I know a guy who does nothing but sell ice to tourists who forgot to bring enough. He has a truck he sells his ice out of and he loads it with two hundred bags every day. He sells the bags for three dollars each and sells out in three to four hours almost every day. He does this six days a week. He did so well that he stopped buying ice at $2 a bag from a local grocer and now he has his own ice making machines and a freezer truck. Another entrepreneur at the same beach has a business finding valuables for tourists. He charges a $5 finders fee for anything they lose that he finds. If he don't find it he don't charge. It's a flat rate. He has a high end metal detector and has a 90% success rate. He gets about three customers an hour. Lost keys are the number one thing he gets requests for followed by jewelry as a close second. The most valuable thing he found for a client was a Superbowl ring. Yes the client was a winning team member on vacation and he simply lost that big gold and diamond clunky ring in the sand. The professional finder got his $5 fee and a $100 tip. He earns a nice living doing that.
I work in a group of 7 hotels never heard of anyone using lemon pledge on glassware. Front desk agent are powerless suck up to their boss or the maintenance guy if you see him. Golden key members are very rare don't rely on hotels having one.
90% of crap that gets left behind & hotels never gets claimed & after 3 months the employees can take said items home. We had an entire closet full of guest pillows & 6 tubs full of anything & everything you could imagine.
Okay, I work in a hotel. I know this has been done before but I'm throwing in my two cents. 1. Hotels don't even use pledge. Hotels, especially chains, use chemicals from commercial chemical companies, not things you buy in the store for your home, like pledge. And regulation dictates glassware, including the coffee pot, is cleaned and sanitized the same way it's required in restaurants. 2. There aren't people dropping dead in hotels nearly as much as this makes it sound, or I would have encountered one by now. that's why you aren't hearing about it. And I feel like a lot of places would avoid wheeling a body by everyone in the building because that's just common sense. 3. You're not going to end up with a master card. Just because it happened once, it's not going to happen. I'm sorry, I've done front desk. People aren't going to fuck up your keys on purpose, especially if you are rude, because they won't want to talk to you again. And master keys are marked and, in the best hotels, kept under lock and key where they can't be accessed by anyone but management. You make the key that you give the guest AT the desk at the time of check in and only management should have the clearance to make a master key. Your average front desk clerk, following procedure, shouldn't even have access to a master key.
Hotel Night Manager here!! number 5 gets you the best executive room available. Be rude, you get the twin room next to the lift. Be careful, we control your sleep! Piss us off, we piss you off. And if you think coming to complain will get you the Executive? Good luck! I gave that to the nice guy I checked in after you! Happy Hoteling.
Last year my dad and I were at a ski resort and the valet crashed my dad's Bentley, but luckily because it was icy the resort paid for the repairs and didn't punish the valet.
Normally your Dad's insurance should have paid for that. Then it would be up to them to sue the resort/valet. In my state valet's have to be bonded for I believe $50k though that might not cover a Bentley depending on damage. I'm guessing they were afraid of a lawsuit over not keeping the parking lot slip free. I used to live in New England so I am familiar with icy roads which is why I moved to Florida where we don't get that very often. Every state has it's own liability laws. They don't make chains to fit the tires of a Bentley? I mean those are expensive cars so one would think all manner of accessories would be available either by the dealer or after market. And I have to ask, a Bentley in a ski resort? Really? I know they are nice cars, I've ridden in a couple, but so are a lot of four wheel vehicles. If he can afford a Bentley he should be able to afford something with four wheel drive. Range Rover comes to mind if he absolutely must have a luxurious vehicle though Jeep makes some pretty luxurious SUV's as well and while they don't make Hummers any more you can still get a really nice used one and have someone overhaul it for you and it will be factory fresh and for much less than a used Bentley. Bentleys are wonderful vehicles but not always the most appropriate in certain conditions.
This video encourages theft. If you find valuables left in a hotel room, it can be nice to notify the hotel management so that they can contact their rightful owner. You should of course also pay for everything you take from the mini-bar.
Wolves600Gaming they'll have it shipped. I think the owner foots the bill for the shipping, but they do it. My uncle travels a lot for work and left his watch in a room, which someone kindly returned to the front desk. However, by that point he had already flown back home. They called him, let him know it was found, and arranged for it to be mailed back.
Wolves600Gaming A friend left her leather jacket hanging in the closet of the hotel she was staying in during a vacation in Italy and didn't realize it until she unpacked at home in the U.S. After calling to inquire about it, the hotel shipped it home for her free of charge. Stealing is stealing, if it didn't belong to you, finding does not make it yours no matter how far away it's owner is.
For those that have a Mini-Bar in your fridge, and you don't like it/won't use it, you can speak to reception or the person stocking up the fridge and say that you won't be using it during your stay. They will either lock the fridge up, or not bother to check it until you checkout. Do be careful about replacing the mini-bar with items you purchased elsewhere, as sometimes they do know when you've taken something.
I've worked in the hotel industry for 8 years, the bulk of that being Front Desk - as an agent and manager. Granted, many of these "secrets" are more relevant for larger hotels in my opinion, but I have some comments regardless. Direct Discounts: the Front Desk can technically change your rate to whatever they want (as long as they have the software privileges to do so), but adjusting a rate to match a 3rd party is something I've always frowned on since it can jeopardize contracts with said parties, and taking someones commission away isn't fair to them either. Don’t be so hasty: This can go both ways, when you book far in advance, you're typically booking at the hotels regular nightly rate, but many hotels have a revenue manager (or software) that adjust the rates almost daily. Obviously supply and demand have a huge factor in this, if there's a huge event coming to town, expect to pay top dollar for basic rooms, not to mention if the rooms are filling up quick - the rate will go up. Waiting until the absolute last moment may warrant you a discounted rate just to "get your head in a bed" and for the hotel to sell out. However the Front Desk will try their best to keep the hotel slightly under 100% capacity because they'll always have that one reservation that booked a single bed that wants/needs two beds... Search High and Low: Sadly, this happens. Housekeeping employees are people and prone to mistakes like anyone else. They typically have a specific routine that they follow to clean room timely and are bound to miss things. Tip the gatekeeper - If we're just talking cash tips this has never happened to me or any of my Front Desk staff (Alan Oxley nailed the reason), some regular guests like to give gifts to our Front Desk but they're typically shareable amongst staff. The best we ever get for giving someone an upgrade or a special perk on request is a compliment or a nice review. I've only been tipped for typical stuff, like helping someone with luggage, or shuttling someone. My suggestion is to be nice to the front desk if you want anything done for you at all; better room selection, misc waived fees, etc. Just make sure you tip your housekeeper on a daily basis - they're the ones cleaning up your mess, and are very underpaid for doing it. Not so safe and sound: I'm sure most Front Desk agents don't have the privileges to create a "master" keycard to let anyone into a guest room. Knowing the hassle that keycards are (keep your cellphone away from your magnetic swipe card!), i would've loved to work in the age of metal keys.
I didn't read through the other comments, so I might be repeating something here...but basically #6 is suggesting you keep the previous hotel guest's valuables that you find in your room?! That's pretty low. "Treasures" LOL
I have three suggestions for anyone staying at a motel, hotel, ect. They are more critical as you approach the lower budget type places but are still relevant to the 5 star joints too. First thing you should do when you get your room is take the bed spread off the bed and throw it in the closet. They are hardly ever washed and if you ever ran a UV light over one you would be shocked and disgusted. Those bed spreads are often infested with scabies as I unfortunately found out the hard way. Yea. That sucked. Secondly when you are walking around in the room always where your shoes. This is a sad story. A friend of mine was at a relatively up scaled hotel in Burbank (I won't say which one ) and was walking around in her socks when she felt a sharp pain on the bottom of her foot. She took off her sock to find a hypodermic needle that had been broken off of a syringe and was hiding in the carpet had gotten lodged in her foot. She had to go to the ER and have it removed. It was HIV +. That really sucked. Thirdly when you get the room do a search of the room. Take the drawers out and look inside the dressers and night stands. Look up under and inside the box springs as you will probably notice that the white material that is stapled to the bottom side of most box springs in motel rooms have been ripped off in parts and/or will have holes close to the edges. The reason is because people do drugs and get paranoid and stash shit in the damnedest places. You can find something in just about every single room. Usually it is just broken glass pipes and hypodermic needles but sometimes you will find some things that you don't want in the room. Like I did one time in a hotel in Glendale. This place had their beds sitting on top of 6" risers that where nothing more then 4 - 2" x 6" boards screwed together in a square with the bed attached to it. I moved the bed off of the pedestal and found a pair of blood soaked jeans and a blood soaked flannel shirt under the bed. They gave us another room but only after we called the police and it became a crime scene. But they didn't want to though.
Two more: ALWAYS have concierge make dinner reservations for you (you'll get better treatment, maybe free treats, etc.). Always get a "final" bill on your way out. You can get a bill slipped under your door at 2 AM but it won't include the $100 bar tab somebody charged to your room at 2:30 AM. By the time you see your credit card bill, you'll just scratch your head.
Being polite to ANY service personnel is a good idea, but as it happens, I was once upgraded to a ridiculously huge room(s) for just mentioning that I was going through a bad break up, I was being nice and just chitchating and the woman checking me in said "honey you need a break", when I got to my room, it had a separate living room, bedroom, steam room, view, plasma TV etc! It was awesome! And I didn't have to give out any money.
Another secret: Leave all the tip (i.e for your whole stay) for the chamber maid after your *first* night, and you will have the *best* cared room in the hotel! I usualy leave it with my busines card and some friendly words, that the maid knows that noney is thought for her and not only forgotten behind. By now that has always worked.
Another tip: Pretend to have made your bed by your own before leaving the room! The maid will make it again anyway, but she'll appreciate the gesture for sure.
The last tip: Many hotels allow their guests to put their own beverages in the cooled mini bar and leave the "original" drinks on it--some other don't. So you'll have to try---and therefore you might need a pleased chamber maid who just would overlook your little faux-pas . . .
These are very true.
If you are satisfied with them room (it was clean every day, they didn't bother you early morning etc.) then you should leave the tip in the room at departure. Any money you leave at the front desk will stay there...
I love Asia. No tips required and the rooms look perfect. I never tip in any hotels.
Different days there are different cleaning staff. Stayed for 4 days twice in Vegas and it was 3 different women. So I tip daily.
jcsjcs2 I love Asia also, they are very respectful and professional. A tip is not required and great service is still provided with a smile.
Tip, you can always call housekeeping if you need extra amenities
Tip, If your room has not been serviced properly complain to housekeeping first, if the response is inadequate, speak to management.
Tip, if you need to put your own items in the fridge ask housekeeping to clear out their bar items. The room has been advertised with a refrigerator therefore, it is for your use.
Tip, only tip if you feel it is well earnt and you want to or it is the local policy.
I liked when the customer would strip the bed putting linen in one pile and blankets in the other. It automatically cut the work needing to be done. It was one of the jobs actually liked.
I work as a housekeeper/maid at a hotel and a lot of people dont know this, but tip the housekeepers! We really appreciate it. We make just a little bit more than minimum wage (depending on the hotel) and have to clean up to 12 rooms a day. 16 on really busy events. Cleaning includes making the bed, vacuuming, scrubbing the bathrooms down, dusting, and taking care of the piles of trash people live in the rooms. All of this can add up and be very hectic when we have long schedules!
Thank you!
My brother was in housekeeping for a major chain. He was given a turn around time of around 15 minutes per room. He had from checkout time at 10 A.M. to Check in time at 2 P.M., that's four hours, to clean 16 rooms. After the rooms got turned around he took his lunch break then worked in the laundry for two hours and then went around vacuuming the hallways or polishing the ballroom floor or cleaning in the kitchen.
I live in a resort city with a lot of hotels and motels. Personally I work in a restaurant myself but I know a lot of people who work in motels and hotels. Roughly half of all hotels and motels don't actually pay their housekeeping staff anything at all. They are contracted to come in and work for whatever tips they find in the rooms and that is it. About half of all guests don't leave a tip at all. Those that do leave an average of $2. This means that to make minimum wage a hotel maid has to turn around 8 rooms an hour on average. Around here most motels have a check out time of ten AM and a check in time of 3 PM so they will do about 40 rooms in that time. 75% of housekeepers are black and 25% are Mexican here. Many are illegal aliens who sign a document stating that they are providing a service to the hotel as an independent contractor doing business as a sole proprietor. They get a business licence for $10. Most will work five hours a day seven days a week as maids. Some also work in the laundry and the hotels will pay them to do that. With wait staff in hotel restaurants its the same way. But they have to speak English so it's almost all Blacks doing that here and they work strictly for tips as independent contractors.
So tipping is extremely important. The maids I know wont' spend more than five minutes on a room they didn't get a tip from. They aren't getting paid so why should they? Tip them five bucks and they will spend half an hour making it really nice. Tip them $10 and they will spend an hour on that room making it perfect and make sure you have some extra linen and supplies. I once left a $20 tip and watched as the woman crossed herself and looked up at the ceiling and said a prayer. My room was done to absolute perfection with extra linen and supplies left behind. I think you could have safely eaten off the toilet bowl rim by the time she got done.
I was appalled when my brother told me that half of all guests don't leave a tip and that was confirmed by the housekeeping staff I know. I think the $2 average is ridiculously low. Anything less than $5 is just plain mean. If a person can't afford to leave a tip they should be staying in a hotel. Housekeeping staff work really hard I know. They should be paid for what they do.
I worked front desk at a hotel for years & I second this. As hard as us F.D employees worked, the HK staff worked circles around us. Those (in my case girls) were some of the hardest working people I have ever met. & they deserved those tips far more than I did.
Totally agree
I will from now on. I work as a janitor for a tech giant that recently changed their name. I know the feeling of being overworked. I’m doing three jobs at a time when we r understaffed. Two jobs on a normal day. I wish we could get tips, but I guess free snacks and drinks in microkitchen with free meals on top and a good wage…..I guess I shouldn’t complain. Housekeeping is a hard job. I will tip from this day forward
I've been working in the hotel industry for years and some of these are not correct. For instance, we absolutely do not match the price of online rates from third party websites so if you want that rate, the only thing I can do is tell you to book it through that website - the commission rate is most likely not that big of an amount for us to pay compared to the discount you receive, the rates typically go UP in price the closer they get to the date and they don't change as the day goes on, and I don't think front desk employees would purposefully make the wrong keys for your room because you're obviously going to have to go back to us to get a new one so why would we want to deal with that?
justjunk I agree. Not all of these so called facts are with every hotel. Some of these I agreed on, but the key card is one that I don't agree on. The key cards are not perfect and mobile phones can wipe the memory, which means you can't get into the room. If the hotel is setup right, there would be a master card (s), cards for housekeeping and minibar and then you'll have the guests cards. I use to work in a hotel for 10 years and I've seen some silly things happen, a lot of those were from the guests themselves. But out of all the bad guests, you do come across some really nice people.
justjunk this video is misleading. 30 yrs
I also work at a hotel for years and yes you'd have to be a idiot to not make the right keys or your staying at a shitty hotel.
99% of this video is crap. I too work in hotels. One that gets me is you pay the front desk more money-you get a better room. When were full. We are full! Booking earlier is better too. 3rd party websites will give you a Standard room as well
I got my price lowered to match from 3 different hotels.... so.....
"Hi front desk guy, gosh you're a handsome fella!" *winks and shakes hand with rolled up twenty dollar bill*
"Sir, why are you handing me money before discussing any transactions? Also, why are you winking, it's making me uncomfortable.."
The mini bar and the "found treasure" points are COMPLETELY DISHONEST! If someone leaves an item they likely want it back, you should turn it over to lost and found.
If you consume something and don't pay for it, you're stealing. It doesn't matter if they voided the bill.
I've worked in the hotel industry for 16 years as a Housekeeping director and front office manager for every major hotel brand out there. Here's the scoop on this video.
#10 only happens in shitty hotels that's why they changed to the wrapped cups. Housekeepers get fired for doing that in the bigger nicer hotels. They get replaced and the houseman grabs all the dirty and puts it in the dishwasher.
#9 happened a few times in my career and yes we will resale it as soon as possible. If there is blood involved, everything gets thrown away including the mattress if needed.
#8 is so true I can't ever express how true. Although there is more to it on the revenue side of it between the company and hotel. We will still give you the shit room 99 out of 100 times over someone who booked direct or a rewards member.
#7 is partly true. We definitely overbook but we don't "wheel and deal" as the day goes on. We know someone else will book it at that rate.
#6 not much gets missed by housekeeping in terms of lost and found. If you left it behind chances are we have it in the lost and found. Not only does the housekeeper go through the room but the room inspector goes through it too. They get disciplinary action if they miss stuff and a new guest finds it.
#5 If you're not a repeat customer and it's the first time your at the hotel, very doubtful we will be giving you free alcohol or anything for that matter. Especially if you booked through a third party website. (see above. lol)
#4 is where you need to hand that $20 bill to. The concierge is your best friend at the hotel. He/she will hook you up because he/she knows it will benefit him/her even if the request is illegal. (not kidding) As long as the customers are happy and management sees them interacting with guests, no one is the wiser.
#3 only happens at small shitty hotels. A front desk agent doesn't even have access to make master keys in bigger nicer hotels. If there is a security or loss prevention team, then only them and Chief engineer can make them. If not, then only a handful of managers can make them. Some hotels I've worked only 4 higher level managers had access to do so and it's a different machine in another location. So this one is misleading. But I will say, if you're one of those self important assholes who shitty to everyone, expect your key not to work...a lot.
#2 valet a lot of the time are an outsourced company so it's tough knowing if you're getting good employees out there. Never heard of joy riding the cars but there have been, very very few incidences where a car was dinged up. Not knowing if it was the employee or someone else in the parking lot that did it BUT he's right no hotel I've ever worked at is responsible to pay you for damages. Use at your own risk.
#1 Most hotels are going away with the mini bar. But again no one is haggling the Snickers you ate and said you didn't if you want to be that type of person.
Hope that helps. 😊
So you're saying #8 - Book directly, mention the internet price, and you'll get a better room? I have noticed that if I mention I'm Military at the desk they will occasionally re-book it themselves (canceling my on-line reservation at no cost) and I get a better rate.
Pretty sure it depends on the hotel, the one I used to work at didn't really let us negotiate the rates, and honestly half the time the customer was wrong about the internet rates, because the hotel controlled the internet rates for third parties as well (by putting min amounts we would accept for the room because you pay website x and we charge website x) (I had to do this sometimes), so if the internet rate on a third party site was lower the third party site would potentially be losing money. But that's just for the chain I worked for. On top of that its usually customer error, ex looking at a different hotel with the same chain but different location, looking at different dates, different rate conditions(ex noncancel-able vs cancel-able), etc if they said they found a lower rate. Plus if its over the phone I have no idea what you are looking at, people lie so book whatever you found online if you think its cheaper. (Just for the chain/branch I worked at though) If you wanted a price match you had to go through our website and fill out a form with where you found it, conditions, link, etc whole process cause we do have a lowest price guarantee if you book direct, but this wasn't handled at the hotel level, because they gave you a free night if you found a lower rate.
If you book direct(through the official website, phone or in person) you 95% will get a better room than someone who paid through a third party though. (booking direct means you technically have paid more directly to the hotel so obviously you get a better room for more money)
We also had 'secret discounts'(not really just not that bookable online just over the phone or in person) for seniors, various government government workers, tons of corporate ones, etc need official ID when you check in though.
Can't hurt to call and ask though, just don't act entitled.
side note if you use expedia, or some random website (excluding sites like booking), you wouldn't usually be able to cancel an online reservation unless you go through that website, because they handle all your money, and we have no control over them charging you, if you get them to call us asking to not charge them though you should be good depending on policy.
I work at a hotel, we will not cancel 3rd party reservations on day of arrival. If Expedia calls and ask (and they always say just this one time) we still charge as we have held the room all day. We must hold the room for 24 hours.
Lovesunicorns And if the person says they can't make it (flight, sick, etc.) we double sell that room as a last sell. Bam!
#2 there is an insurance for the valets in the good hotels, no manager will tell you it exists so you will be careful with every car you park. It happen to me when i was parking a guest's car, someone opened a door very fast and hit the car i was in, i didn't have to pay anything and the guest got his car fixed based on that insurance, do i don't think u can find this in many places.
I'm glad that there are no more mini bars in Italy. They just leave you a small fridge in the room where you can put your own beverages to keep them cool and you don't have to pay for it. When me and my husband go on vacation, it's always nice to have a small fridge to put our drinks in.
Norma most higher end hotels have mini bars in them but for the most part hotels just have an empty fridge.
Norma Israel has that too, so much nicer.
Terible Teri Yep
Norma hotels in Abu Dhabi or Dubai have fridges where you can put your own food/drink in aswell
Norma v
Those cards can be a real bitch sometimes. I went to a super 8 hotel once and the room was great but I had to cardfuck the slot for 5 mins just to get into the room. Also minibars or any food in hotel rooms is a massive ripoff even and maybe especially in expensive hotels. My friend rented a room at the Ritz and there was a can of pringles for 10$... Nothing else was any cheaper either. Ya'd think at 500+$ a night they'd give ya a few dollars in free food with that, especially since they probably bought it in bulk for next to nothing. I guess they figure that if you're stupid enough to spend 500$ for one night in a hotel room, you'll spend stupid money on anything.
LOL
It's sickening isn't it?!
@@lueysixty-six7300 Yep. What's more, that room at the Ritz wasn't that much more fancy than a lot of the cheaper hotels I've stayed at. You'd think with charging that much, they'd at least give ya fancy stuff that typically only rich people get; like jacuzzi tubs, fancy shower, toilets with that thing that sprays ur asshole .etc.. but it was just basic.. could stay at a theme room in West Edmonton mall for cheaper.
If you are afraid to use a bed where some had died, NEVER go to a hospital, you most likely to get a bed who passed away before the house keeping cleaned it 20 min ago !
"ok if you could please step off the scale & onto the hospital bed"
"Ill take the chair, thank you"...
Omg i can't 😭😂
Truf
I was working as a security guard for one of the hotels from the Accor hotel groups. (won't specify which one exactly).
10. They use new and clean paper cups
9. Never happened when I was working but no doubt it would happen as described in the video, mostly because the service elevator has direct access to the garage, which can welcome trucks/ambulances
8. Totaly disagree ! Often I could hear customers on the phone, asking why the prices on Internet are cheaper and complaining about it ; the staff always adviced them to book it online.
7. True. The hotel overbook their rooms. It already happened that someone end up with no room (they use a specific term for this situation, which I have forgotten), then they call the other hotels nearby (from the Accor group if possible, but not always) and sending the customer to that other hotel. They will pay back the price difference if the room is more expensive.
6. The house-keeping (HK) have always found everything, especially because the HK manager double-check each room to see that everything is perfect for rebooking.
5. This really depends on each hotel, but where I was working, the front officers (FO) were really genuine and always adviced people about the best rooms. But some FO were a bit lazy and didn't really care much, tips or no tips.
4. Never seen or heard about it, can't tell.
3. Can easily mistake the cards for employers to give them more permissions (access to garage, offices, etc..) but it's not possible to give master key (MK) to a customer because it doesn't use the same software. I was in charge of giving the access to all employees, while it's the FO who give access to customers.
2. Can't tell, my hotel wasn't providing any parking... customers had to pay to go to a parking beside held by the city.
1. Can't tell cause I wasn't from the HK team. Me personnaly, when I go to hotels, I use the minibar and then later the day I just go buying the exact same drink in the store and put it back in the fridge.. it always worked and so I can have my fresh drink when I want it.
Honestly, I find that the video tries too much to devilize hotels.
**This comment doesn't apply to all hotels but only in the one I was working for. **
Absit Reverentia Vero i totally agree!
I am currently working for one of the hotels from Accor hotels group too here in japan
Formule 1 hotel???
REDRUM REDRUM REDRUM REDRUM.......
7. The term your forgetting is overbooking
AGREEEE THIS VIDEO IS TRASH
I worked the front desk for quite a long time and I tell people time and again to be nice to the front desk staff. I once set keys to expire everyday and put a bitchy lady in a room next to one with crying babies all because she mouthed off at me when I asked for her ID at check in.
Ulrich Naobeb Lol what.
To be fair the keys expiring everyday is just not professional, at this point you are not doing your job as you should be...
John Faker at that point, I didn't really give a sht.
Meg Ust
For my job it is, security reasons.
of course they clean the room and give it away as soon as possible, after a person died in there. what else are the supposed to do?
Exactly! The other option is to wall off the room and never rent it out again. Only problem with that is eventually someone will die in every room and the hotel will go out of business. A buddy of mine is a real estate investor and he tells me that for some odd reason people don't like to view a house if they know someone died in it. The thing is if the neighborhood is an old neighborhood, practically every house has had someone die in it at one time or other since about a quarter of all people will die at home. So he goes to auctions and then spreads a rumor that someone died in the house and then half the bidders will back away. This cuts the price down and he gets a better deal.
@@nunyabiznez6381 theoretically speaking, with as many people/ animals having existed in the entire history of life on Earth, there's a pretty good chance someone/something has died on every piece of land you've ever stood on. 🤷🏻♀️
@@nunyabiznez6381 smart business pan the bank already has enough money so
How about allow the relatives to have a wake with the minibar and use up the allotted rental time?
😜😂😂😂
I'm simply shocked they don't go running down the halls with the corpse yelling "yuck, look at the dead body" stopping only to have pictures of the hotel patrons taken with it, and then fill the room they died in with cement.
coffEKolor Would it not stand to reason that a child in distress might hide from a man they don't know?
coffEKolor And like a week later a woman choked on a bagel from the continental breakfast, she was staying at the hotel because of the funeral of her husband who died a few days before in a freak flood at a wedding reception at that hotel, there were no survivors. Many other people were staying at that hotel because of the funerals of people who died at that hotel from room service costing too much, or falling asleep in the sauna, and they all died too. Some were pushed off balconies by ghosts, some were pushed off balconies by the hotel staff, others choked on the poisoned bagels at the continental breakfast.
You want to respect them as much as possible. But yeah it's not a good day when that happens. I work in a hotel death is just part of it and like anything you adapt to it not get use to it. All you can do it get them out contact family and give them as much dignity as you can and clean up. Happens more then you think.
I left my pillow in a motel in Myrtle Beach several years ago. I called the motel and asked them to please hold on to it , that I was coming back there in a few weeks and would get it then. They took the time and expense to box it up and mail it to me-which was so nice!
A forgotten tip:
Checc under the mattress for bedbug marks.
*Check
*lol*
Always
If you found a valuable item in a room it might be kind to let the front desk know. Our generation needs to revisit the idea of honor.
M Sullivan If you believe the worst in people then you my friend, are a big part of the problem.
That's what I'd do. I am surprised that someone has the gall to think otherwise.
M Sullivan
Please
Stop
Generalising
90% of the stereotypes isn't even true.
M Sullivan I forgot a bracelet that I got the same day at a store and forgot it at a Starbucks toilet i went out and realised I forgot It AND some girls were in there and probably took it.. i hate myself
we hate you, too.
Just look for a *vending machine* on your floor!! It's way cheaper then the minibar or even those little in-hotel stores. That's why they like to hide them away in corners n stuff
Alan Smithee agree
Alan Smithee true
Yay! Thanks 😊
I love all your movies!
Alan Smithee in important hotels there are no vending machines, that's cheap
My wife has worked in housekeeping for a couple of hotel chains and she says they dont change out the comforters for each new guest. Unless its really dirty.
John Price Price Gross
John Price Price unless you request it.
Probably why she keeps getting fired from different hotel chains
+123 456 😂😂😂😂
@123 456 what do you automatically assume she got fired?maybe SHE QUIT
#3 with the hotel master keys -- this is why you always enable the deadbolt lock and any additional security measures once in your room -- like the chain lock on the door or the stopper that prevents people from opening the door. And as for the in-room mini bar, luckily I never use those. Usually upon check-in all I check for is if there is a fridge, and then go out and buy whatever I want (from a 7-11 or CVS or something) instead, especially if I'm going to be staying in the hotel for more than one night. I also don't leave my shoes on the floor (I'll put them on a nite-stand or in a dresser drawer--I don't know why I do this, but I just don't leave them sitting on the floor), and I don't put my bags on the floor either (I either use the foldable stand or an ottoman/chair).
"There are some little industry secrets, but that doesn't mean they're going to tell you about them."
No shit, Sherlock?!
That's _exactly_ why they remain _secrets!_
😂😂😂
I worked the front desk. I feel like most of this stuff isn't even true. Interesting fact is that traveling business men would often ask me to make myself a key to their room and join them when I got off work. Like OFTEN and they weren't always joking. It was kind of awkward at 18 and having to pretend to be flattered or laughing awkwardly when I was actually disgusted. Another thing is guests would sometimes answer the door naked when they ordered room service or try to seduce the room service waiters. Sounds like a porn script or something but it's true.
Anne the Nurse When disgusted, don't pretend to be flattered/laugh, girls. It only encourages the jerks.
+flyinspirals, It does encourage them, but it also encourages tips and certain entitled people take it as an excuse to make your life more difficult. I'm not going to say you should pretend to be flattered, but I wouldn't give out your advice without a caveat either.
I always think its definitely not a secret if this channel posts a video on it haha
I believe you, it’s happened to me when I was young. What the jerks don’t realize is, how disgusted a person is by their seedy proposition. And also how the staff talk and warn each other about the pervy guy in room whatever. Staff should report their behavior. What used to amaze me was how those guys behaved as though they were “God’s gift” all the while, not realizing that the staffs opinion of them, was well below their opinions on 🐛 worms. Have a good day. 🌲🌝☘️
I worked room service, and can confirm the creeps. I had one regular business man (a freaking surgeon at that) regularly call room service, and undress before he opened the door.
I started sending my guy co workers from other departments up with his breakfast, and would hide down the hall and laugh as he re shut the door to get dressed haha
This dude doing the voice over must be a front desk guy for a hotel. Home boy kept saying "annnnnd slip them a 20"
MikeeJ 😂😂💦💦💦😂💦😂 I love the internet
MikeeJ lol 😂😂😂
I was thinking that was a lot of money for a tip that guarantees nothing.
MikeeJ i
MikeeJ id give him about $3.50
Wait so they don't want us to know to be nice to them?
Luke Paule Right? Everyone who works there, is working to earn your tip. I wouldn't go to housekeeping to find a ticket to a nearby concert, would I? A sincere Thank You and leaving a good review on their website goes a long way!! However any tips given goes a long way! AMAZING
Luke Paule "
Yes because most people are quite rude actually. I work in hotels. Id rather have a decent conversation than attitude or a tip.
"so you'll be able to rest in peace" that pun though
BARS 🔥🔥🔥lol
🤣🤣🤣
Hilarious
My tips to travelers: Before starting your stay at a hotel tell the hotel to please lock the mini bar (sometimes with a strap) so that you won't be charged for the mini bar. Just bring a few bags of snacks you buy around the hotel. Not in the hotel. 2nd, don't use the concierge. Instead Google and plan all your activities before arriving at the hotel. 3rd, bring your own bed sheets and towels. Some hotels have fleas, bed bugs, etc. 4th, know exactly when you are supposed to leave the room so that no one will be rushing you to get out. That means have all your possessions packed the night before and try to put all your things in one closet or area. Don't put anything spread out in the room like in small drawers or in the bathroom because you may forget them when leaving. Google a cab service (not a yellow or green taxi) at least 2 hours before leaving your hotel so that you won't be counting on anyone in the hotel to get you a taxi which could incur more tips. Tell the cab company to give you a call when the cab has arrived. That means that you should be sitting in the lobby 10 minutes before the cab arrives. Some people wait for the cab call in their room and end up taking up to 15 minutes to get down to the lobby due to a busy elevator, etc. By then your cab might be gone. 5th, don't make the tourist mistake of walking around with a camera around your neck or wearing jewelry. Those are dead giveaways that you are a tourist. In some countries tourists are targeted by thieves. 6th, bring a must have kit that includes sun screen, towels, bed sheets, tooth paste, tooth brush, comb, hair spray, mini fan, baby wipes, compass, watch, phone, wallet, hand written important numbers including a card or info of the hotel you're staying in. That way you always just show that card to a cab that needs to bring you back to your hotel, flash light in case there is a black out anywhere you're at, sun glasses, regular glasses, tooth picks, hat/s, laptop, disinfectant spray like Lysol to spray your hotel room that may smell bad or have germs or other things that may get you sick, medication and pain relief stuff like alka seltzer and headache pills and pepto bismal for the stomach in case you eat food that makes you sick. The other trick I use when traveling the world is go to Google translate on your phone and type in on the left box what you want to say to someone in another language. On the right side choose the language in which you want your words translated to and just show to the native person of that country what the translation shows on the right box in their language. I hope some of these tips helps you travelers. Thumbs up this comment so that this comment remains on this page and others can see it.
Gee, #6 isn't "turn lost items in to the front desk in case the original owner calls when they realize they've left them behind"?
Gives you a clear indication of the narrator's lack of moral character.
Bad parents is my guess.
Finding treasure is always fun, but I'd still hand it in.
I always ask for the mini bar to be emptied when I arrive so there can be no "errors" on the bill and I always leave out a small gift (nice chocs/biscuits etc) for housekeeping on the first day.
Amanda Head I bet you're that person that asks for extra guac or cheese on something and bitches about the charge too.
You didn't mention that the blankets and bedspreads are not changed between customers---
Good info about the keys, though---
Ruthann Amarteifio I need to get me a portable black Light lol.
Ruthann Amarteifio sheets are usually the only thing changed unless blankets are dirty. at a hotel I worked at, it was sheet, sheet, blanket, sheet, comforter.
You must stay at bad hotels then...
This is just categorically false and silly. Of course they are changed.
I work at a hotel as a Turndown Attendant and this is definitely false. Then again I work a 4-Star so it may depend on where you stay...
I was a hotel front desk agent for a year. A crisp twenty and a smile will get you FAR!
If I find a concierge desk unattended I'll always wipe my key and master key it. Not that I break into other hotel rooms, but I might want to access the swimming pool after it's closed, or go into the security room on the sub level and disable the cameras in my hall way so they don't see me dragging the body out. Who knows.
Shut up you don't know how to do that & it is different at every chain/property. Dumbass.
@@SugaryPhoenixxx Fucking lighten up he was joking dumbass.
what kind of advice is - if you take items you can just dispute the charges get them for free anyways - that's stealing!
Gilbert Quintanar so? shouldnt charging 4x what a item is worth be stealing?
Nope, this is not stealing. It is a high markup. Not the same thing at all. They are charging you a price. If you disagree with them charging that much, or if you are not willing to pay that price, you do not take the item. You do have a choice. It is just an offer they are making (just like any store, shop, service provider...). "We will provide you with X in exchange for Y". However, taking something that does not belong to you with no intention of paying for it or returning it is stealing.
Exactly. Taking something that is sold for a price without the intent of paying is the very definition of stealing
It's stealing. A person or buisiness has the right to fix whatever price they want. You don't have to buy. Why would you think that you could make a judgement and say' "I don't agree with that price, so I'll just take it from them". So don't buy it. You can ask a rediculous price for something at your garage sale. That doesn't give anyone the right to take it from you for anything less, does it?
Gilbert Quintanar Seriously!
Do
10 Clickbait Secrets UA-camrs don't want you to know
perfect!!!
PLEASE DO IT
Haha! What?
At 1:50 you claim that dead bodies are removed by ambulance. Ambulances DO NOT transport dead bodies. They have better things to do with their time, like try to save the lives of the living. What you are looking for is a coroner.
Further more, no-one has ever 'died' in the back of an ambulance either, as ambulances simply cannot determine death, they are too busy doing things like CPR until they reach a hospital so a doctor can pronounce them dead at the door.
Errol Kokbas an ambulance can definitely pronounce people dead
Only a handful of specific things, such as decapitation, and even then, they still don't transport. And what I said about people not being pronounced en route still stands, as you would not initiate transport on a patient that you can see is, for example, decapitated. And still, paramedics aren't the ones doing the pronouncing, we cannot sign death certificates. At least not Canadian paramedics anyway.
errol, got to sleep
I worked in a hotel for 10 years and they do use ambulances for this purpose to make it appear that the body is still living and it's only a medical incident, and not suggest death.
As mentioned in the video, hotels have local connections to make things happen and not appear something bad just happened. And an ambulance will pick up a body (living or dead) so long as they are paid for the service.
federal law states that unless the death is an expected death, the person must be pronounced dead by a doctor. So the hotel is required to call an ambulance to transport the person to the hospital, unless for some reason there is a doctor on staff at the hotel. You don't call a coroner to take a dead body to the hospital.
Pretty much true from my experiences. I was a front desk clerk at a large chain hotel in a major tourist area ( 5 million visitors a year) for many years. Those rooms are booked well ahead of time in season by various travel agency and available rooms, like tips, were rare. We were all at minimum wage unless we had been there more than one season and were available to be lent to other hotels owned by the same group, not necessarily in the same chain. We had a policy of finding you a room somewhere. Most all of us desk clerks at the various chains knew each other. It was the bed and breakfast owners who tipped us for customers, but even that was rare. I think what amazed the most was customer inquiries about lavatories in each room. All our rooms had them, but apparently this is not the norm in many countries.
"At least you'll be able to rest in peace."
You...
😂😂😂
🙄😁🏃♂️😂😂
That’s also the one I noticed..! Awesome 🤘🏼😎🤙🏼
Here's a business model that I hope a Hotel/Motel owner would try: Charge what it cost the Hotel to buy the minibar items and charge what it cost housekeeping to fill the minibar. Break even on the minibars. Word will get out on the travel websites that your Hotel has cheap minibar stuff and that's good free advertising. Also free internet is always nice. The extra guests you get will pay for the internet.
Most big hotel brands let members have free internet and its always free to join do it online then your set, as for the mini bar thing most hotels I've worked at do not to have a mini bar when they have a actual bar in house.
I'm talking about the ones with the minibars in the rooms. Every hotel I've been at since the early 80's has had a minibar that charges multiple times more than the store.
A small motel with say 20 rooms might have $50 a month WIFI. That might get them 30 MBPS which means that if just half of the guests are on at any time it will be a fairly slow connection. So if the motel is full up all the time the cost per guest is about nine cents a day for the WIFI. I have been charged $10 for WIFI usage. But another motel I stayed in that charged less offered me free Ethernet connection which I find is usually better. When I did a speed test I found I was getting 97 MBPS. I ran the test because I was curious just how fast my connection was since everything as loading instantaneously. Plus I didn't need to use a password. That motel also had free cable, over 150 channels including about 20 premium channels, a free continental breakfast which was more of a full breakfast buffet since there were three different kinds of eggs, bacon, ham, sausage, waffles, home fries and other things I don't remember. Oh and they must have heard your suggestion from somebody else a long time ago. The snacks in the mini bar were fifty cents for chips, a dollar for cakes and cookies, two dollars for sandwiches, fifty cents for a can of soda and a dollar for juice or a quart of milk, seventy five cents for candies and everything was very fresh. OH and they had complimentary microwave popcorn set out fresh every day on top of the microwave ovens in the rooms. You got three huge blanket size thick soft cotton bath towels for each guest and the same number of hand towels and face clothes. There was an ironing board and iron, hair dryer, a radio in the bathroom, a big stack of cups and a stack of take out menus from every restaurant in the area that delivers and the note on the phone said "Free calls to any restaurant whose menus are next to the phone." I made a call to another state for an hour and was billed $3. I was shocked since I once made a call across the street from a motel that lasted a minute and I was billed $5 for that call. So naturally every time I ever had to stop over night in that city I always stayed there. And the place was full up all the time to. You had to make reservations at least a month in advance. I know why. I have stayed in junky motels that charged an arm and a leg for everything and they never had more than 25% capacity.
I work at a hotel and the most important thing you should know is, we do not wash the blankets it would be way to expensive to do, so yeah you're welcome
What type of hotels still use blankets? Every hotel ive ever stayed at use duvets and duvet covers get washed with the sheets.
i love how they use "you can rest in peace" at 2:10
#5 totaly true. Be nice, Be Kind!. My FIancee was visiting me from London to the USA, we booked a week at a hotel in Kansas City. We could only afford a basic king sized bed, in your basic room. Mini frige, a tv, a desk, and a Bed.. BUT, the lady behind the counter at check in was working by herself and totally SWARMED with customers trying to check in or out. The computer was giving issues and to top it off, a little old lady came in complaining how her husband and luggage were stuck in the elevator outside. I wasnt doing anything so the BF and I offered to help, we went out and helped the older lady, the elevater managed to open and work again. we helped them from the 3rd floor to the car and with their luggage. When we came back to check in, the lady behind the counter was so greatful, that she bumped us up to a Top floor suite. Compleat with a bedroom, kitchen, livingroom with fireplace! BIG bathroom. and a balcony. I was shocked, wasnt expecting anything, just, felt bad for her and felt we should help. :D It was a great week!
As someone that has worked in the Luxury Hotel industry for years now, I got a kick out of this video. I thought there were some pretty broad generalizations, but here are my impressions:
10: Rinsing out a cup is never a bad idea, though all of the properties I have worked in had the housekeepers changing the glassware out for washing in the machines downstairs.
9: It happens, especially with suicides. In such cases, there are specific biohazard clean-up teams that can be called out. It's not quite as common as the video makes it seem, however.
8:ALWAYS ALWAYS ALWAYS book directly with your hotel. Not only will you likely find a similar, if not better, price, but you often have more flexible change/cancellation terms too. Most wholesalers are fully pre-paid and cannot be cancelled if something comes up. Even if you pre-pay directly with the hotel, they are much more likely to make exceptions to the policy if you are booked with them than if you come from a 3rd party. Furthermore, hotels do not always receive the wholesale booking requests, meaning your reservation may not actually be in place.
7: Where I work, the early bird gets the worm. Rates are based off of occupancy levels, and some guests will book their trips over a year in advance to secure their favorite rooms and locations. Rates tend to be lowest 3 or more months in advance. Also, keep an eye out for special promotions and sales, especially before seasons change or around Black Friday. Yes, even hotels have black Friday sales. Our rates don't typically fluctuate over the course of the day, though. If it's $599 a night on a certain day at 10 am, it's probably still going to be $599 a night at 5 pm. I can understand how it might be the case in lower-tier and urban hotels, rather than resorts.
6: Things can certainly be missed by housekeeping. I'd recommend turning anything valuable you happen to find in to their lost-and-found as a measure of common courtesy. Beyond that, what you find might not be something you actually wanted to find, and you might as well spend your time enjoying your hotel rather than treasure hunting in your room.
5: YES! Investing in your Front Desk agent is one of the best things you can do to ensure a pleasant stay. I worked the front desk for several years, and we would absolutely take care of people who took care of us. I will try infinitely harder to find a nice upgrade for someone who just tipped me than I will for someone who is trying to get something for nothing.
4:It's not exactly something a hotel 'doesn't want you to know'. Hotels are very proud if they have a concierge with golden keys. It's very prestigious, and they absolutely know their stuff.
3: Not something you really need to worry about. I think a bigger drawback is that cellphones and other electronic devices can scramble them, so make sure you keep your phone and key separate. Where I work, there's a specific computer program that encodes the keys, and it's pretty foolproof.
2: True, though any hotel worth staying in will take care of the damages anyway...if you can prove they weren't there before you gave them your keys.
1: Uhg, minibars are the banes of our existence. No, we're not going to argue with you over your $5 coke...but seriously, have some decency and pay for the stuff you use.
Does anyone else feel like Be Amazed and Facts Verse sound almost exactly the same
Piggy Boy a little not that much
Piggy Boy I guess so
Yeah, Be Amazed just sounds like a slightly tired or bored Facts Verse.
Mortis real
Mortis When they ask for a like I just hit dislike 🎉🎉🎉🎉
i work at a hotel, ill let you know in the reply of this comment if they are true
dont hate not every hotel is the same this is my experience working at one
10 - False, The cups are put thru a dishwasher and are not sprayed with shit
9 - The hotel ive worked at has had 1 insidence in the nearly 40 years its been open so its a bit over exaggerated in this video but the cleaning part is true
8 - its true sometimes
7 - its not true, it would be dumb because if they dont have any cancels then the hotel is fucked and has to push someone away and make a mad customer
6 - We do miss stuff, housekeeping where i work is very handy and dont miss stuff often. its pretty hard to miss stuff if your actually cleaning
5 - Front desk clerk isnt going to give you shit for being nice. they will treat you better but not give you shit
4 - idk wtf this is. probably for 5 star hotels
3 - true, but the mastercards are usually on keychains. the chances of getting one is low bc front desk would have to be dumb asses
2 - its true, its not their fault if your car is damaged
1 - the seals are always checked.. if its a good housekeeper.
good video tho, i am willing to bet these are true for a lot of hotels
Pafiro I have a question for you, if you get lazy in the night and ate one item in the snackbar and somehow was able to replace it the next morning, do you guys notice it and charge them or not?
If its the exact same type of item in the bar, and unopened I guess its nearly impossible to notice
depends on the hotel. If it's computerized, it charges even if you just move things around. I refunded the charges to a guest who called in because she moved two drinks out of a minibar to make room for baby bottles and then put them back before she left. Because they were moved, the computer assumed they were consumed and charged her for them.
Give the front desk a 20?! Fuck no!!
Stephen. 😂😂💦💦💦😂💦😂 chill
Stephen wasn't the whole point of that tip to get the receptionist to be nicer to you by tipping them a large sum of money by tip standards?
I work at a 4 star hotel as a Front Desk/ Night Auditor and depending if your staying at a hotel like the four seasons or a super 8 tipping gets you far most good/up scale hotel upgrades are $30 to $50 plus taxes a night so ya its worth it, In my hotel you'd get double the size of a room, way from any groups or roads/highways and a full kitchen with a living room then the standard rooms. Its just like a restaurant, don't piss off someone that's making your food or letting you sleep in a room.
+Stephen you'd be very surprised. younger males is where it pays the most dividends, also slower nights.
Digital t
I work as front desk manager, and I have some comments on this:
Yes, front desk clerks can make you have a bad time if you mistreat them. I once gave an out of order room, which had no t.v. and no a/c to an arrogant customer. I also made his key card expire several times during his stay.
Online Travel Agency fares may be tricky. Some hotels price their rooms higher on booking sites to compensate for commissioning, so after taking the commission away, the fare stays the same as if you booked directly with a front desk agent.
About keycards, it's not likely you'll ever get a master key. Master key programming is reserved for General Manager and front desk managers and is passcode secured.
We absolutely know when people take things out of the minibar; we check labels, seals, caps, tops and bottoms, and know exactly how many products there are. Housekeeping keeps track of the items taken on a regular basis. Don't deny you ate stuff, it pisses us off, and we will automatically charge it to your credit card adding the minibar check amount to an existing charge.
Also, last minute reservations tend to be more expesive, as we don't want to overbook and are saving those spare rooms in case of an incident.
#11 if you have kids or don't want the minibar set up in your room you can ask them to lock them, remove them, or remove the contents.
Most of them have sensors and can tell when something has been touched or removed from them so a kid opening the fridge and touching anything will tell them you ate something and they'll try to charge you.
When you realise half of this video doesn't apply to you as you've only ever stayed in budget hotels haha!
Coming from a front desk agent I disagree with number 3s "vengeful employee". Why would I want to see you again after your just more than likely verbally insulted me or came at me with an attitude? No thanks. Plus it makes me look bad to my managers and to other guests present at the time of the incident. Just saying
dead bodies yep, chemical dishes yep,and I don't suggest you searching your room bad idea ..
Ex Housekeeper
EatLive Thrive Why not?
EatLive Thrive yes explain why
Usually you'll find a lot of nasty things under the bad and behind couches and cabinets that housekeeping has overlooked for the last year or so. Just don't look. It will make your stay so much nicer.
what chain did you work at?! The one I work at inspects at least 3 times a year.
About hotels overbooking in order to compensate for loss is very true, and is often the reason when one sometimes hit that "Oh we're sorry. We've seemed to have a double-booking on our hands. We can, however, give you a discount for your next visit with us.".
To avoid that, try to arrive as early as possible, as these intended double-bookings are "first hand, first served". This is especially important during events that attract lots of people to an area.
I've worked in hotels as a front desk so I can say:
-Some hotels do not price match so be aware of that
-booking at the last minute can backfire as well because if a hotel is sold out they will give you the "we are sold out" price which is majority of the time way to over price (example: you book in advance you get it at $120.00 wait till the last minute now it's $180. or even $200)
-Yes be very nice to the front desk agent
-they can decide if you have a nice room (let's say if your hotel is by a Freeway they can choose if you get a room away from the noise or not)
-they can also help with getting an early check in or a late one (and they can even give you a later than usual check out) at no cost to you
- and always remember that they are humans too being an asshole to them only makes it harder on you because they will spread the word to everyone that you are an asshole so that makes it so if you want anything extra you will not get just because you decided to be an asshole
"...there may be a way out if you decide to gorge yourself on anything from the mini bar...it's really not worth their time to hassle you about the mini bar bill...be polite, disagree with the charges and chances are the clerk will just wipe them away." - wtf kind of hotels do you stay at?
@@damiengoddey4339 Cool. Great for you.
When the "key card" at 7:47 is a bus card for the north east of England. 😂
Ellie r 3rd b 3 BHI
It's also a bus card called "The Key" for travel on Plymouth Citybus. Didn't think anyone else would notice XD
You noticed that, did you?
In January 2017, the card key system of a 4 star hotel's in Austria was infected by ransomware and it locked in/out all the guests from their rooms. The hotel had to pay a ransom of $1,800 in bitcoins to get the system unlocked. The hotel changed back to old fashion regular keys after that incident.
stolen nimbus or because they don't bothered to get antivirus and firewall to guard their card system so entitled to Attack are fairly high
stolen nimbus haha ima have to remember that my homie makes fake id' s using bitcoin, this is a great hustle idea
I work for a hotel and this is super unlikely most hotels do not connect they master key card computer to any online servers or the internet for that matter, unless they're incompetent.
Digital I work in the hotel before and I can say the key card still can hack through by computer and FYI the front desk is using network to check the reservation system and the days
that whole story was debunked what the hackers did was stop the hotel from making new cards.
A few notes on this based on my 23 years in hospitality at all levels and multiple articles etc that have been written by me and used worldwide;
1 - I have NEVER known furniture polish to be used to clean glassware in rooms; yes do rinse them first but because they have likely been through a dishwasher with all sorts of food and drinks!
2 - Death - all true!
3 - direct discounts - true if you have a financially savvy reservations team
4 - booking time - true, can get heavy discounts last minute but also risk not getting a room at all or paying hefty charges as rates can go up as well
5 - housekeepers will generally be very thorough as any claim arising from missing lost property can be a pain in the ass to deal with
6 - true, front office hardly ever gets tips!
7 - golden keys are the height of service from Les Clefs d'Or - a HUGE honour
8 - electronic keys - yes open to risk, but very rare for hacking etc; unlikely for an employee to be an arse and stop your key without damn good reason as don't want you to come back screaming!
9 - valet parking - true!
10 - my tip - never use the mini bar!
I've found in my experiences with hospitality in the U.K they don't pressure you much at all for tips compared to the U.S.A, where some even get aggressive with you if you don't tip. Even though sometimes they add it automatically as a service charge & then ask for extra tips.
One of the worst thing about hotels is lots of people have sex on top of the bed spread, and they never wash it!!
Ed Debevic, bedspreads/duvet covers get washed at Hilton everytime.
You ever see the housekeeping cart full of bedspreads? No. Even the Hilton only changes them when soiled.
TJ Shine Funny, my cart is full of bedspreads!! Im a housekeeper in a Hilton! We change them every damn time, I promise!
Cari Shaw show us pics of your cart, ...HA!
Ed Debevic Ok, go see my video I just posted. Thanks, do be aware Ive been here at work since at 8:30 and have done 8 rooms.
He said so atleast you could recast in peace RIP at 2:15😂😂
rest in peace no recast
-*drink something from minibar*
_*replace w/ water*
-*take a sip from the replaced drink*
-*spit out*
-*complain that minibar had a beverage that was replaced w/ water*
Congrats! You just got a free beverage!
Do at own risk
Göran Gustafsson I am at a hotel at this moment... Ssssssoooooooooo........
Just kidding, my mom ordered the room without a mini bar.
I worked at many hotels and I can tell you that you’ll be lucky if it works once.
almost 400k! WELL DONE
Lots of very useful information. Thank you.
Not "golden keys on their labels" - "golden keys on their lapels" Pronounced Lah-PELLz.
Where is your friend sam? I like his voice?
Wait for the video tomorrow :)
Be Amazed~ Oh, thx for replying, youre voice is cool too, similar with Facts Verse.
Be Amaze and Fact Verse is my Fav Channel. Im Amazed!
Amazing!
Be Amazed~ Btw, can you do 10 genius President of all time? and there background?
Front desk does not always know rooms. Housekeepers do.
I'm not sure what you mean by know rooms If you mean the individual idiosyncrasies of a specific rooms you are most likely right since front desk people rarely see many rooms. But they do have diagrams and descriptions of the rooms. They know how many beds and what size are in room 221. But they probably won't know that the toilet runs or the Remote doesn't always work.
But desk clerks do know that. It comes from listening to the guest complaints. When you get the same complaint multiple times about the same room, you should be clued into the problems of that room.
Thanks so much for this video. Being a global traveller, spending half my life in all kinds of Hotels, this video sure brought in some useful and fresh new ideas for me!
I always check rooms for watches, cameras, phones, cash and discarded knickers. Those are my personal favourite :))
Also we lie to you......a lot!
Christina K. I was forced to lie to most of my customers when I worked at one of those kiosks at the mall selling beauty products from the dead sea. also when I was younger I worked at McDonalds my manager made me scrub off expiration dates on the kids milk. and the ones that were extra expired we were forced to pour them in the ice cream machine. I think most places lie to an extent lol.
katya I guess that's true.
coffEKolor isn't that fucked up!
***** I was only 16 at the time. Wish I would have said something but I was living on my own renting a room from an older Lady I needed the money at the time I couldn't quit. Now that I'm older I realize I could have gotten them into legal trouble. To be honest that was probably the least worse thing I've seen there i refuse to even look at a mcdonalds now. my son hates me for it.
I think most fast food places are like that. Makes me sad wish I would have known better at the time. I never wanted to make people sick. I just highly recommend eating at home that's for sure!!!
Most of these aren't secrets. Be nice to people and they'll be nice to you... generally.
*yes u are right wow*
.0.
Tip 6 is just ridiculous, dishonest and parasitic. How stupid and irresponsible are you to encourage people to steal. What about returning the found goods to reception as the previous guest will likely call back and appreciate the honesty. You'll also feel better at doing the right thing rather than being a parasite and living off someone else's misfortune.
Daniel Relf the world isn't a fair place
iEntireRavez Fairness is a concept created by people for people. Don't try to justify theft by saying the world doesn't care if you steal.
Daniel Relf also, the 6th doesn't even mach the title of the video
But Daniel Relf is right. It's better to be naive than a bad guy in the eyes of God, no?!
Yehoshua Cirt amen we should have our innocence restored as children
I went to a Hilton just over a year ago and was given a room that was already occupied. The shock on the faces of the two people lying naked on the room's bed will stay with me for a few years yet. The lady at reception didn't seem at all concerned when I informed them, so I assumed this is a regular occurrence!
as always :very instructive! thanks for post those vids!!!!
How to get a free room: buy a cheap spycam that can record several hours of video on a single charge. Oh and make sure it has a timestamp system too.
When you leave your room to go out for the day, turn on the camera, hide it somewhere where it can't be seen and if you're lucky enough to capture the cleaning lady doing crap to your room such as:
1) Not cleaning your glasses
2) Going through your personal belongings
3) Opening up drinks or snacks or even stealing drinks or snacks in your snack bar
4) etc...
Then go to the front desk with the proof, and this is where the time stamp is needed because it will prove that it's legit and was filmed during your stay and they will apologize and give you free stuff! Many times they'll refund an entire day or entire stay!!!
I've been doing this for years and........ all my cleaning ladies were honest. :( I never caught a bad one, which I guess is a good thing but I also gotta admit that I never go to cheap hotels and usually go for the 3 or 4 stars.
But my uncle and aunt... my freaking gawd!!! They got full refunds to 50% off their bill to free lunches and diners (not just breakfast). They showed me the videos too! They have an entire collection and I wish they could just post'em on UA-cam. Actually I gotta ask'em cause for all I know, they probably did throughout the years.
But you should all do this! Just Google up: "mini spycam" and you can find tons for $50 to $200 and I think it's a worthy investment! Sometime I'm sure I'll get my money back for it.... actually, I feel like I already did get my money back because it feels good knowing my cleaning ladies in every hotel I've been in the past 5+ years were honest. That alone pays for it.
Thats fucking creepy my dude.
ok little tip for those classie hotels if your male always have condoms in 1 summer I made 5 grand in tips 5 star hotels don't have vending machines the amount of men who get lucky at weddings but came unprepared is freakish
Being the only source of merchandise in high demand that people forget to bring with them is lucrative.
I used to sell ear plugs at air shows. I did that for many years until the air show organizers decided to contract that concession out to charities. I simply walked around with ear plugs in wearing a T-shirt with the ear plug company's logo and a big bag of three hundred pairs of ear plugs. I paid twenty cents per pair and people just came up to me and asked how much? I charged three dollars a pair so I made $900 each day I did this. They ran the air shows there for three days so that came to a profit of about $2400 after expenses. There were 8 air shows every summer in our region so that came to almost twenty grand every summer just selling ear plugs. But as I said, they contracted it out and banned anyone else from selling and once one airshow thought of that the others did the following summer and so I went out of business. I did that for I think about twenty years altogether. Nice gig while it lasted.
There is an old guy who sits in a chair just outside the DMV selling pens. You'd think he wouldn't make any money that way. He sells the pens for a dollar each. The DMV does not supply pens. They stopped doing that years ago. One person about every two minutes enters the DMV. About half forget to bring a pen. He sells about 15 pens an hour at a profit of about 95 cents each. Not a bad gig either. He's not getting rich and it is full time but he takes home over twenty grand a year sitting down selling pens to idiots.
I live near the beach in Florida. I know a guy who does nothing but sell ice to tourists who forgot to bring enough. He has a truck he sells his ice out of and he loads it with two hundred bags every day. He sells the bags for three dollars each and sells out in three to four hours almost every day. He does this six days a week. He did so well that he stopped buying ice at $2 a bag from a local grocer and now he has his own ice making machines and a freezer truck.
Another entrepreneur at the same beach has a business finding valuables for tourists. He charges a $5 finders fee for anything they lose that he finds. If he don't find it he don't charge. It's a flat rate. He has a high end metal detector and has a 90% success rate. He gets about three customers an hour. Lost keys are the number one thing he gets requests for followed by jewelry as a close second. The most valuable thing he found for a client was a Superbowl ring. Yes the client was a winning team member on vacation and he simply lost that big gold and diamond clunky ring in the sand. The professional finder got his $5 fee and a $100 tip. He earns a nice living doing that.
nunya biznez thanks
I work in a group of 7 hotels never heard of anyone using lemon pledge on glassware. Front desk agent are powerless suck up to their boss or the maintenance guy if you see him. Golden key members are very rare don't rely on hotels having one.
I hope u reach a million soon👌👌👌👌
2:14 "At least you'll be able to rest in peace"...pun intended or not? Lmao!
'You might find a valuable treasure and turn it in at the front desk, because you have a conscience!'
90% of crap that gets left behind & hotels never gets claimed & after 3 months the employees can take said items home. We had an entire closet full of guest pillows & 6 tubs full of anything & everything you could imagine.
"Secrets hotels don't want you to know" I don't think I wanted to know these either
2:10 "Don't let this GAUNT you now..."
So don't get too thin, I guess.
Very informative thank u... great channel
2:12 that pun had me dying ...😝
"so at least you will be able to rest in peace" WAS THAT A FREAKING PUN????
your extremely excessive use of stock images from Google has given me herpes and unsubscribe fever
Lewis Kelly v
law
,
A lot of Golden Keys at Motel 6 right?
Okay, I work in a hotel. I know this has been done before but I'm throwing in my two cents.
1. Hotels don't even use pledge. Hotels, especially chains, use chemicals from commercial chemical companies, not things you buy in the store for your home, like pledge. And regulation dictates glassware, including the coffee pot, is cleaned and sanitized the same way it's required in restaurants.
2. There aren't people dropping dead in hotels nearly as much as this makes it sound, or I would have encountered one by now. that's why you aren't hearing about it. And I feel like a lot of places would avoid wheeling a body by everyone in the building because that's just common sense.
3. You're not going to end up with a master card. Just because it happened once, it's not going to happen. I'm sorry, I've done front desk. People aren't going to fuck up your keys on purpose, especially if you are rude, because they won't want to talk to you again. And master keys are marked and, in the best hotels, kept under lock and key where they can't be accessed by anyone but management. You make the key that you give the guest AT the desk at the time of check in and only management should have the clearance to make a master key. Your average front desk clerk, following procedure, shouldn't even have access to a master key.
Hotel Night Manager here!! number 5 gets you the best executive room available. Be rude, you get the twin room next to the lift. Be careful, we control your sleep! Piss us off, we piss you off. And if you think coming to complain will get you the Executive? Good luck! I gave that to the nice guy I checked in after you! Happy Hoteling.
omg im so early this time, only 900 views
*Refresh page*
oh, 113085 views, ok... don't like this comment
EmperMiner1990 that was a really funny comment
Trev Pereny
Last year my dad and I were at a ski resort and the valet crashed my dad's Bentley, but luckily because it was icy the resort paid for the repairs and didn't punish the valet.
Normally your Dad's insurance should have paid for that. Then it would be up to them to sue the resort/valet. In my state valet's have to be bonded for I believe $50k though that might not cover a Bentley depending on damage. I'm guessing they were afraid of a lawsuit over not keeping the parking lot slip free. I used to live in New England so I am familiar with icy roads which is why I moved to Florida where we don't get that very often. Every state has it's own liability laws. They don't make chains to fit the tires of a Bentley? I mean those are expensive cars so one would think all manner of accessories would be available either by the dealer or after market. And I have to ask, a Bentley in a ski resort? Really? I know they are nice cars, I've ridden in a couple, but so are a lot of four wheel vehicles. If he can afford a Bentley he should be able to afford something with four wheel drive. Range Rover comes to mind if he absolutely must have a luxurious vehicle though Jeep makes some pretty luxurious SUV's as well and while they don't make Hummers any more you can still get a really nice used one and have someone overhaul it for you and it will be factory fresh and for much less than a used Bentley. Bentleys are wonderful vehicles but not always the most appropriate in certain conditions.
This video encourages theft. If you find valuables left in a hotel room, it can be nice to notify the hotel management so that they can contact their rightful owner. You should of course also pay for everything you take from the mini-bar.
what if the owner is in another country
Wolves600Gaming they'll have it shipped. I think the owner foots the bill for the shipping, but they do it. My uncle travels a lot for work and left his watch in a room, which someone kindly returned to the front desk. However, by that point he had already flown back home. They called him, let him know it was found, and arranged for it to be mailed back.
Wolves600Gaming A friend left her leather jacket hanging in the closet of the hotel she was staying in during a vacation in Italy and didn't realize it until she unpacked at home in the U.S. After calling to inquire about it, the hotel shipped it home for her free of charge. Stealing is stealing, if it didn't belong to you, finding does not make it yours no matter how far away it's owner is.
For those that have a Mini-Bar in your fridge, and you don't like it/won't use it, you can speak to reception or the person stocking up the fridge and say that you won't be using it during your stay. They will either lock the fridge up, or not bother to check it until you checkout.
Do be careful about replacing the mini-bar with items you purchased elsewhere, as sometimes they do know when you've taken something.
I've worked in the hotel industry for 8 years, the bulk of that being Front Desk - as an agent and manager. Granted, many of these "secrets" are more relevant for larger hotels in my opinion, but I have some comments regardless. Direct Discounts: the Front Desk can technically change your rate to whatever they want (as long as they have the software privileges to do so), but adjusting a rate to match a 3rd party is something I've always frowned on since it can jeopardize contracts with said parties, and taking someones commission away isn't fair to them either. Don’t be so hasty: This can go both ways, when you book far in advance, you're typically booking at the hotels regular nightly rate, but many hotels have a revenue manager (or software) that adjust the rates almost daily. Obviously supply and demand have a huge factor in this, if there's a huge event coming to town, expect to pay top dollar for basic rooms, not to mention if the rooms are filling up quick - the rate will go up. Waiting until the absolute last moment may warrant you a discounted rate just to "get your head in a bed" and for the hotel to sell out. However the Front Desk will try their best to keep the hotel slightly under 100% capacity because they'll always have that one reservation that booked a single bed that wants/needs two beds... Search High and Low: Sadly, this happens. Housekeeping employees are people and prone to mistakes like anyone else. They typically have a specific routine that they follow to clean room timely and are bound to miss things. Tip the gatekeeper - If we're just talking cash tips this has never happened to me or any of my Front Desk staff (Alan Oxley nailed the reason), some regular guests like to give gifts to our Front Desk but they're typically shareable amongst staff. The best we ever get for giving someone an upgrade or a special perk on request is a compliment or a nice review. I've only been tipped for typical stuff, like helping someone with luggage, or shuttling someone. My suggestion is to be nice to the front desk if you want anything done for you at all; better room selection, misc waived fees, etc. Just make sure you tip your housekeeper on a daily basis - they're the ones cleaning up your mess, and are very underpaid for doing it. Not so safe and sound: I'm sure most Front Desk agents don't have the privileges to create a "master" keycard to let anyone into a guest room. Knowing the hassle that keycards are (keep your cellphone away from your magnetic swipe card!), i would've loved to work in the age of metal keys.
I didn't read through the other comments, so I might be repeating something here...but basically #6 is suggesting you keep the previous hotel guest's valuables that you find in your room?! That's pretty low. "Treasures" LOL
4:40 Once I found a passifier in a couch cusion
*MORE LEMON 🍋 PLEDGE*
No no. Lemon Pledge, no no.
I have three suggestions for anyone staying at a motel, hotel, ect. They are more critical as you approach the lower budget type places but are still relevant to the 5 star joints too.
First thing you should do when you get your room is take the bed spread off the bed and throw it in the closet. They are hardly ever washed and if you ever ran a UV light over one you would be shocked and disgusted. Those bed spreads are often infested with scabies as I unfortunately found out the hard way. Yea. That sucked.
Secondly when you are walking around in the room always where your shoes. This is a sad story. A friend of mine was at a relatively up scaled hotel in Burbank (I won't say which one ) and was walking around in her socks when she felt a sharp pain on the bottom of her foot. She took off her sock to find a hypodermic needle that had been broken off of a syringe and was hiding in the carpet had gotten lodged in her foot. She had to go to the ER and have it removed. It was HIV +. That really sucked.
Thirdly when you get the room do a search of the room. Take the drawers out and look inside the dressers and night stands. Look up under and inside the box springs as you will probably notice that the white material that is stapled to the bottom side of most box springs in motel rooms have been ripped off in parts and/or will have holes close to the edges. The reason is because people do drugs and get paranoid and stash shit in the damnedest places. You can find something in just about every single room. Usually it is just broken glass pipes and hypodermic needles but sometimes you will find some things that you don't want in the room. Like I did one time in a hotel in Glendale.
This place had their beds sitting on top of 6" risers that where nothing more then 4 - 2" x 6" boards screwed together in a square with the bed attached to it. I moved the bed off of the pedestal and found a pair of blood soaked jeans and a blood soaked flannel shirt under the bed.
They gave us another room but only after we called the police and it became a crime scene. But they didn't want to though.
Two more: ALWAYS have concierge make dinner reservations for you (you'll get better treatment, maybe free treats, etc.).
Always get a "final" bill on your way out. You can get a bill slipped under your door at 2 AM but it won't include the $100 bar tab somebody charged to your room at 2:30 AM. By the time you see your credit card bill, you'll just scratch your head.
I found a carton of Newport cigarettes in holiday inn room in Fort Worth
Well
I won't be using any glass
hOi!
I have a magic trick
Think of your current age
add 5
that's how old you will be in 5 years
goteem?
How do you know I will still be alive in 5 years?
befru I don't simply put it
Yeti_Melon that's stupid
Yeti_Melon damb I’m fucking 142 years old in 5 years
wow mind=blown
Useful & informative tips: CHECK
Accurate yet tastefull usage of memeronis: CHECK
A pleasant narrator's voice: CHECK
Deffonitely deserves a like! :D
Being polite to ANY service personnel is a good idea, but as it happens, I was once upgraded to a ridiculously huge room(s) for just mentioning that I was going through a bad break up, I was being nice and just chitchating and the woman checking me in said "honey you need a break", when I got to my room, it had a separate living room, bedroom, steam room, view, plasma TV etc! It was awesome! And I didn't have to give out any money.