Intro to APQC’s Process Classification Framework (PCF)®

Jonathan Kraft, Manager of Open Standards Benchmarking at APQC, navigates APQC’s Process Classification Framework (PCF)®, showing you how to access it, the different versions available, and how to put it into action to improve your processes.
To start using PCF version 7.3 go to www.apqc.org/p....
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