Make This Change NOW to Protect Yourself on eBay
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- Опубліковано 23 чер 2024
- You can check out Flipwise here: flipwise.app
Jump around:
Why does it seem like the more I list, the fewer sales I get? 0:33
How do you know buyers don't read descriptions? 2:40
Do you pay shipping on every sale you make? 5:25
How do you increase sell-through rate? 8:04
Should I ask buyers to leave me feedback? 11:47
How should I ship a very expensive t-shirt? 14:00
Should I hide my personal address on shipping labels? 16:41
My favorite reselling tools that I use:
- Label printer: amzn.to/3ymkvAE
- Tape King packing tape: amzn.to/3wywCdq
- Postage scale: amzn.to/3Usvgce
- Tape gun: amzn.to/3QBI5Qd
- Photography lights: amzn.to/4bRgVOj
- Barkeeper's friend: amzn.to/3JP9ZVn
- Scotty peelers: amzn.to/3yfrprK
- Heat gun amzn.to/3wCMNq6
- Shop towels: amzn.to/4b67ERZ
- Magic eraser: amzn.to/3UOZWG4
You can also find me on Instagram here: / justinresells.yt
Some of the links above contain affiliate codes, which means I may get a cut if you decide to make a purchase. And Flipwise is an app that I co-founded. Thank you for your support! - Навчання та стиль
Justin, what you described is EXACTLY what I experience all the time. So much so, that whenever I do make a big sale, I always tell my husband, ‘Ok, it’s going to be quiet for awhile’. I’m so glad you mentioned this - I thought it was only happening to me!
One time I sold a $600 item, I’m a $1k per month seller so pretty small. The next few days were MASSIVE. I kept getting more and more sales. That’s kind of the opposite of what you said, but I’m sure it’s different for everyone.
I agree that it is more like this than the other way around. I do think eBay throttles you when you move something big (one single high priced item) when you are new or when it is the first few times you've moved something in that price bucket.
Generally when I have a good sales day, I have another good sales day. I sell around 18k a month.
You using the *Pineapple Pizza Blanket* as an example listing was too good! 😂💀
On eBay if you buy items you need the seller will almost always leave feedback. eBay does not separate the feedback so you can grow your feedback by supporting other seller by buying items you need from eBay instead of Amazon or other online sites.
Absolutely agree, a PO Box address is safer for ship from and return to address protection.
I think you said it perfectly about sell through rate. The more you drop the price on an item the faster it will sale.
My sales down lots I send many offers people don’t pay a big waste of time I think , how much value do u list each day. Postage is a joke we pay for satchel tape bubble wrap box it’s always more grr yes a cost
I was sitting here wondering why it seems like every time I have a really good day, it's followed by crickets for at least a couple days. I actually thought I was being paranoid, but seeing this video I feel a lot better. At the very least, my paranoia is shared. 😁
Most definitely something is going on with their algorithm where after big sales days things fall off.
Your information is so helpful in so many ways. I'm a new seller of 3 months and I can already see I purchased things to sell that I should have just passed on. However, when one of the items sells I'm so thankful for the lesson.
Same thing about the high sale slow for 3 days after. Happens all the time
I love your subtle sense of humor 😂
We can no longer figure Ebay. Listing daily, we might have two sales a week. Listing daily, another time could bring in five sales a day. Just have no clue any longer. Yes, we do VERY good and thorough descriptions and take plenty of photos. If something is sold as is, we put this in the title and the description. Unfortunately, though you have this written out, Ebay for some reason allows some buyers a refund, when they say something not working when the listing says NOT TESTED or FOR PARTs only! Yeap, traffic is still very very slow. But we still list daily. We never ask the Buyer's for feedback. Drove us crazy in the beginning but we just do our best customer service (list properly, good photos, packing well, shipping immediately and when delivered we are happy). Hopefully the buyer is happy as well.
U read a comment, then break it down. That’s beyond great bc, the question may be confusing due to ‘resellers verbiage’ that some are not yet familiar with, etc. Thank you!
As a eBay seller and occasional buyer, eBay does a more than adequate job reminding buyers to leave feedback for you. Doing more would not accomplish much except, as Justin said, risk annoying them. However, I also wait until my free return window closes 2wks after delivery, and (when applicable and positive) leave feedback for the buyer. I have the same copy saved in eBay that auto populates. “Thanks for your business! I hope you enjoy the item.” That usually inspires about 20-30% of my buyers to go in and do the same for me. I’ve been able to amass a high amount of positive feedback compared to my total # of sales with little effort.
SIDE NOTE: never, EVER leave negative feedback for a seller as another seller…no matter how terrible the experience. I made this mistake only once, and the seller found out I was also selling and started doing a ton of crazy stuff. Essentially, they would buy cheap items, and immediately open a return and leave negative feedback. Blocking wasn’t enough. After I reported their main account, they continued to do this with two other fake buyer accounts they made. I was forced to temporarily disable my account for over a month, contact Ebay for help multiple times (they were amazing!), and eventually changed my handle and remove my personal info from the account so they couldn’t find me after I turned it back on. They even had someone local come to my home and throw black baseball caps in my yard. It finally stopped once I contacted eBay to remove my original negative feedback. It was terrible. Almost quit reselling entirely fearing I was putting my family in danger. I’d say you run the same risk leaving negative feedback for buyers. People are crazy.
I still don’t understand the meaning behind the caps, but it felt ominous and definitely seemed connected to the eBay stuff going on after the third one appeared in the span of a week
I going to posit that more RETURNERS AND ORDER CANCELERS don't read descriptions. Everyone else probably gives them a look-see
Huh?
I have noticed the big day, little day theory, but just write it off as the randomness of online selling. I would be interested in seeing if you come up with any data-based theories based on your software. Would be very interesting and informative I think.
Thanks for addressing my question!
That's wild about item descriptions. I make very detailed descriptions, for my video games. Individual lines for disc, case, case art, booklet description. I mention that there's no fakes, I mention how I ship and at the end of the ad I have a little "Hey! Check out my store" section. I know when I buy something, I read everything! Maybe that's just because I'm a seller...so I read. Plus I always think that if I didn't mention that a booklet was ripped, for example, Even though it's visible in the pics if I didn't mention it, that'd be all a buyer needed to get their money back.
Here's something to try. I assume you examine sold listings for pricing and other data. When you do that, click into the listings and see just how many descriptions are a single sentence, often just the title repeated, and yet they've sold.
As far as condition issues, that belongs in the "condition" box, which will display separately from the item description.
@HeyImWatchinHere. oh I believe you! I'm sure the majority of people don't put much info in. I only do it because you have to put SOMETHING in the description area and it's just as fast to write one line as it is to paste a template in, and edit one or two things if need be. I can go from blank listing to complete liating with multiple pics and a full description in less than 100 seconds so it's worth the minor time penalty to add the large description.
I am currently on a 1-2 sales a week loop on EBay. So frustrating.
Same. As a new again this yr reseller, I sell a big thing or several bread n butters in a row… then there’s a week lapse… consistently
I see that as well. If i sell 3 or more items in a day you can bet I'll sell nothing for several days.@@valeriesantos8178
Thank you, I've been saying that for a long time. If I have a good week of sales it then goes dry for like a week. It's like they limit what I sell then cut me off from views. I also noticed if you divide the U.S into thirds, one week all my sales are in one area, then the next group of sales are in a different third and so on. Never like 1 sale in NY and 1 in CA. It's like I'm only visible in the eastern region, then out west or in between. What are the odds.
1) Buyer 80% of the time do not read the title or ad. Justin is right. They ask questions where the info is in the title and caption. 2) In Canada, it's easy to to change your address to be your local post office's and it's free. It's only for packages.
Can you explain how to do this in Canada? Thanks
Yes I have experienced the same thing many times in the past
Happy birthday Justin's brother 😅
I had always suspected that - like having a quota to meet. Which really sucks because the days that I sell a lot to meet the quota it gives me a false sense of optimism that sales will be the same the next day. I have only been doing this for 2 years
To get more positive feedback, I print and tape a short note on each item when I ship it cheerfully saying I'll leave positive feedback after the buyer does - let's do this together! About 35-40% of my sales get positive feedback (almost all sales are books). I agree that contacting them after the sale to request feedback seems too aggressive and annoying.
Not too sure why you find contacting a buyer for feedback after sending them the item a bit aggresive,it's part of ebay and it does help the seller. I have some buyers who contact me so much about their item and I go out my way to help them with the item. When i send the item i ask them when they have time can they leave feedback. Some buyers just point blank don't leave feedback which I understand is at their discretion but I think after me going out my way to help them then a bit of feedback doesn't go a miss.
I'd love it if you made a video showing how you part out certain things. I've picked up a Nuwave and a few food processors, and I'm not completely sure how to dismantle/split up some of the parts to list and maximize my profit.
Often times if you type in the product name and number in an online search, you can find that product’s manual which will show the assembly of parts.
Thank you so much for answering my question!! I really appreciate the feedback, thank you for the information. I had a $1000 sales week this week, I’m going to add your advice and hope to make even more! Thank you man!!
I love your content, but I do take umbrage on the topic of 'you can't create buyers'. In my experience, repeat customers and followers of my store are more likely to buy my items than anyone else. I have overly buyer friendly policies because I believe repeat customers are the key to a solid, sustainable, reselling business. I know I'm nitpicking, but I figure you will likely agree with me. Thank you again. You've taught me a lot, and I really appreciate your logical approach.
that makes sense. repeat customers aren't really a thing for me (i sell such a wide variety of stuff across all categories) but can see how that would be the case if I sold in a particular niche that attracted repeat buyers. thanks for the context!
It’s my birthday today too, and now I want pineapple pizza!
For some reason I've been obsessed about pineapple ham pizza lately, its sooo good
You are so right about the good day of sales with the following 2/3 being much lower theory. Happens to me all the time. I have actually been tracking it and with you now also talking about it; I have proof 😢😅
Most states list the home address of the managing owner PLUS the name and address of the registered agent. However, if you use the street address of your post office and add "Unit #1234" for your box number, you may get away with it 😉 Where there could be trouble is when you open your bank account with that address, and then ebay verifies you with your driver's license. If your DL has your home address and your account uses the business address, you have to make sure ebay seperates the two. One is public facing and one can be private.
Thank you for answering my question!
I have definite proof that no one reads much of anything ob ebay period. I sometimes sell empty cases for video games but I had to start putting NO GAME as the first 2 words because no one would read the entire title and would either want to cancel later that day or want to return it after I shipped it out. It took me a few months to figure this out and now I don't get too many cancellations. Also, I have the big ebay day and maybe two in a row and then for at least 4 or 5 days my sales are lower than normal. I think that I have a certain cap for my sales per week/month because it seems I don't really have any breakout months anymore. I used to average around $250 a day but now most days I struggle to get $150.
All caps is screaming, we literally have to scream at the customer for them to understand.
that's crazy. I actually noticed this phenomena that big sales days are followed by a few very slow days or even a week. I'm not as high volume as you so maybe that's why my lull is longer. So weird.
I can't stand that they hide the description on mobile. This causes more returns because buyers don't see it or read it.
Your experience on feedback is strange to me. I didnt realize that was common for people to have low feedback rates. Im sitting at 1000 total sales with almost exactly a 50% feedback left rate with 465 positive feedback at 100%. I dont reach out to buyers ever about feedback. I do sell almost exclusively collectibles, comics, etc. So maybe that makes the difference. But I guess I am either doing something right that I was unaware of lol or I should be grateful for a great customer base. Youre the only ebay youtuber I watch. Great content. Love just having your videos playing in the background while I list. Keeps me motivated.
Pineapple pizza blanket 😂 you’re truly the best man! Made my day 👍🏼 also HAPPY FREAKIN BDAY TO YOUR BROTHER🎉
Hello, just want to say I love your channel. Thank you.
I laughed when you showed the pineapple pizza blanket at the beginning!
Ebay used to have a toggle off/on for displaying your address on shipping labels, but it went away. I called support and found out that it was removed and that there is now no way to do that. I went at that time and got a PO box. A relatively small cost for peace of mind.
I highly recommend getting a PO Box. I know someone that as we speak is getting daily threats that ebay has done nothing about.
Always useful, thanks😊
I've experienced both, slower and higher average sales after a big sales day. I think it's totally random. We all sell primarily random items which lend themselves to random sales. I suspect the thrill of a big sales day makes us a little more optimistic about our sales and start projecting a bit. I just view those big days as the exception, not the following days. They are probably closer to the norm than most will admit. It all evens out in the end. The stochastic process helps explain how I view this topic.
I've often been tempted to put a large discount code in the description to see if people read. I do however have many readers comment on how happy they are to learn the back story on an item (we sell vintage, and curate every item that we can find from the supplier where it is from).
As far as feedback: I’ve considered adding a thank you, which I already add on a mini card or sticker, but with something along the lines of: “Thank you for your purchase! Please message me directly should you have any questions or issues. Positive feedback is most appreciated!”
I’ve purchased items on eBay from sellers who have added a 3x5 card or piece of paper with this typed out nicely to their packages and think it’s a good idea.👍
Hey Justin, Interesting subject on the algorithms of ebay. I've been recently upgraded from Above Standard to Top Rated (within the last 10 days) and my sales tanked last week. Seems somehow related, and I'm not sure how to correct it. I also struggle with the decision to open an ebay store as opposed to my current business model. Biggest issue I'm having is I reach the max number of listings I can make due to the monthly renewal of existing inventory of items. I have some big decisions to make that affect bottom line with additional expenses for my side hustle. Thanks for the great information and insights. I appreciate your business approach and I walk away with really great topics to consider. (such as the description aspect of the listing-I think you are correct, most buyers don't care/read them anyway)
Definitely agree on the feedback
"Listen up, haters! I see you, all huddled together in your little anti-pineapple pizza club, clutching your pepperoni and sausage pizzas like they're holy relics. Let me tell you something: pineapple on pizza is delicious, and you're just afraid to admit it.
You're stuck in your old-fashioned ways, clinging to the same boring toppings, afraid to try something new. Pineapple adds a touch of sweetness, a burst of acidity, a little bit of tangy goodness that balances out the savory flavors of the cheese and the sauce. It's a perfect harmony of flavors!
You say it's not a pizza topping? Well, neither is anchovies, and nobody's complaining about those. It's all about personal preference. If you don't like it, that's fine, but don't tell me I'm wrong for enjoying it. It's like saying someone shouldn't like chocolate cake because it's too sweet. It's ridiculous!
Pineapple pizza is a culinary masterpiece. It's a bold, adventurous choice that challenges the status quo. It's a symbol of individuality and open-mindedness. It's a delicious, refreshing, and exciting pizza experience.
So next time you see someone enjoying a pineapple pizza, don't judge them. Instead, try it yourself. You might just be surprised at how much you love it. And if you don't, well, that's fine. But at least you'll have tried something new. And that's what life is all about, isn't it?"
I have repeatedly experienced two or three zero sales days following the sale of a $300-$400 item. Most of my sales are under $45 except for the repeat $300-$400 items which I list and sell about once a month. This is completely predictable with my account which has been open since 1999.
Having one of those days right now. Then the thrift gods brought me to this video to calm me down I guess 😅
Hi Justin - love your videos - learn something new on every video. My question: How do you determine how much of your profits you use for new inventory? Do you have a percentage you use from your last months sales? Thank you.
Justin thanks for this.
I’m sure my products get advertised via geographical location. I have had multiple customers from specific areas on the same day. Recently two customers from the same small Scottish island on the same day. 🤔
I have strangely gotten the west coast 9x out of 10 + I’m on the east coast.
It drives me crazy when people don’t have a description. Mostly when it’s something important like the size, how many, what it’s made of for certain things. Esp if they don’t have many or good pics.
Love your channel! ❤
It's probably because when they're shopping on their phones, they have to click a separate link to see the full description, which I believe is a flaw in the app. Some people may be too lazy to link to the full description, and some may not even notice the link.
What drives me crazy is when people sell women's clothing without measurements. We all know women's sizing is all over the map. A small in one brand may be a medium in another. Measurements should be required fields, IMO.
I agree! It’s like, umm… and the condition is??
@@KT-fn6methese are always in the item specifics. Why restate it in description?
@@simbalantana4572 yes! We aren’t sure what it’s going to be like in person let alone on a listing lol
Buyers dont read anything! I have been having so many returns because of it. I have been told that we should put more details in the listing, but why if they dont even look at the title!
Even when recently in my title, a buyer asked anyway. That usually spells ‘scam alert’.
I’ve been having a lot of people sending me messages questioning me about things that are in the listing. Most of them are asking questions that were answered in the title. I’ve also had some insanely lowball offers. One person sent a $1 offer and when I declined it they sent a $2 offer then $3 then $4. I blocked them. I had another person offer $6 on 2 different $35 items. I had one really demanding person basically trying to tell me how to run my business and trying to force me to take 24 pictures of an item that already has pictures listed.
I had the word "blue" 2x in the title of an item, in the details, in the description, and every photo showed that the item was blue. The reason for return? "My son bought this item but he didn't know it was blue" 😂
I think some buyers ask questions that are answered in the listing hoping to get an offer from the seller. When you mentioned that you dont sell the Cuisinart blades, are you referring to the disks too?
@@Resellocity yeah, those people get blocked. I set minimum amounts on every item to keep the "$1" , $2", "$5" people away.
Pirate Ship handles insurance claims paperwork for you so shipping an insured expensive item through them makes it easier to file claim as opposed to USPS.
Would love a deeper dive into the llc stuff. I wanna go legit! Also Flipwise has been an amazing tool, I’d be a mess without it 😂
Hey, I often hear that listing every day is very important. But is the daily part actually important? Wouldn't we expect more sales listing 35 things on Sunday rather than listing 5 per day Sunday to Saturday. I'd personally rather list as much as I can on the weekend than creating a bunch of drafts I list throughout the week. What are your thoughts?
Thanks for the heads up about the food processor blades. I never considered that. Do you avoid any and all brands with blades or was there something specific about Cuisinart?
Ebay doesn't assign sales to sellers based upon how much they've sold. I've been selling for 25 years on Ebay and can say with confidence that this is definitely not a thing. Sales are determined by the market, but the market is a fickle beast. What you are describing is random statistical variance. It would be weird to have the exact same sales day after day that never varied at all, wouldn't it?
I think you're probably right, but I still want to run the numbers and see!
I agree. It would seem to me eBay would reward big sales rather than "punish" them. eBay makes money when stuff sells and is unlikely to care if that comes from a user who just had a big sale.
You know why after a big day of sales there is crickets after? It’s called “reversion to the mean”.
Or to the “average”.
Hi Justin! I am a new subscriber to your channel and have also joined Flipwise, and both are GREAT!
I am new to the Ebay Store group and I have a couple questions about monthly limits. I have a basic beginner membership subscription for my store which claims up to 250 listings insertion fee free, however my "current monthly limits" are a max of $500 listed/sold or 35 items listed/sold. Will I be able to list $500 more and or 35 items more next month or will I be stuck with only being allowed a max of $500 or 35 items in my store until the monthly limits become raised? From your experience what does it take and or how long until my monthly limits increase? Thanks much!
I also have experiences the big day slower sales situation. I noticed that ebay seems to only let me sell up to a certain gross dollar amount per day and after that it is like sales disappear. Kind of sucks because if things maintained the same velocity, i should be selling more per day. I use a volume model in my store. Been selling for 3 years.
Ham and pineapple pizza is the best. Yum! I find it hilarious that people complained though. Never apologize. Your taste buds are your bidness.
Thanks for the content each week! Question: Is there any way to have eBay auctions automatically relist? Apparently this is the default with a eBay seller account that doesn't have that much action, but my eBay store is now at the point where I'm getting a lot of sales, and it appears that auto-relist option is not available to me anymore. Help!
I been doing ebay for about 2 months now and buyers do read the description. I always make my descriptions as detailed as possible so that way I can decrease the amount of returns as I can. only things I dont add details to are brand new items
Thanks for another great video Justin. I’ve learnt a lot in the last month since I came across your channel.
Is there a list of operators that can be used when searching eBay listings to find average selling prices?
I know that you can search for alternatives if you place them within brackets and separate them with commas.
e.g. Tablet (Amazon, Samsung, Google) will return matches only where the title includes the word Tablet and also Amazon, Samsung or Google.
The ‘-‘ symbol means exclude the term that follows e.g. HP Printer -ink -cable will results with HP Printer in the title but only where they don’t include the words ink or cable. HP Printer -(ink, cable) does the same.
There must be more functions that I don’t know of. Although far from perfect this at least helps refine results somewhat.
I’m going to get a PO Box today
The Hawaiian Pizza was actually created by a Canadian. It is "In fact" a Canadian Pizza. Anywho...why would people get offended by other people not liking a particular food????
Hi Justin, what proactive actions do you take to give your listings a bump in hopes of a sale? Especially for those things that have been sitting for months. For instance, I end a few items daily and sell similar. I occasionally sell an older item the same day by doing sell similar. Any tips? Thanks!
Yes, ive noticed this too. I feel like ebay will give me a good week on, and then I will have a slow week
If you don’t list at least 5 new items daily you fall off the algorithm
Normally if I have a big day I find I then have a terrible week following that. But then again my entire store feels like it’s been terrible for about 6 months now. And I only really (there’s some exceptions of course) focus on STR.
As far as feedback, I don't get it that often. The second last one I got was just a period. But I'm not arguing with positive anything lol. I'll take a period over nothing :)
? Have you found, either through data in Flipwise or anecdotal, success in sending out specific dollar amount offers versus percent off offers? Meaning, do you see anything that shows an offer of $25 or $24.95 is more likely to be accepted than a random offer of $24.48, for example?
On the mobile app, you can click the title right under the pictures and the description will open up. You don't have to scroll down to find the link. Hope this helps! :)
Just tried this on iOS but it didn’t work…
@@justinresells Well darn! Works great on my android. Wonder why it's not functional for both.
Yeah I dunno, have we run outta vegetables and multi meats yet? I mean there's no logical reason to pay more to have fruit on otherwise perfectly edible pizza and ruin it.
It's sooooo good! That's the logical reason 😂
You are in a great position with actual data and the skills to explore sales patterns. Please do so, until then it's just the usual ebay seller magical thinking, self-selecting anecdotal evidence, and the human brain trying to assign patterns where they don't exist. "X comes in threes" we all know... but of course our brain decides when and what counts.
My gut instinct goes the other way. With the exception of pure commodity new items and real seller performance issues it makes no sense to think ebay is "allotting" sales to sellers based some magic formula. It just isn't in their best interest. Their best interest is making a sale. I am not willing to believe that ebay is saying in effect "sorry buyer, you want this particular used shirt in this particular size, but that seller has had enough sales for this week so we're not going to show it to you".
You bring up some good points. I know it is all conjecture (but isn't conjecture fun?) but I think it is less about eBay stopping a sale from happening completely, because as you said their whole business is obviously built around generating sales... but more so deprioritizing your items in search amongst competitors. The vast majority of sales come from the first page of listings and so when your items aren't prioritized in search (for myriad reasons known and unknown) you get fewer sales. So it's not that they are preventing it from being found entirely, but placing it far enough back in search that it is unlikely to result in a sale.
Appreciate the back and forth!
@@justinresells I can sum it up this way - I've been reading comments from ebay sellers on message boards, from the long defunct original ebay groups to youtube comments to private sites, since 2008. That is not in any way a claim to authority, but simply to indicate the sheer number of posts I've read over many varying versions of ebay and it's systems. No matter the ebay version or system, it's always the same magic thinking, always the same pattern seeking. To me, Occam's razor cuts firmly on the side of human brain irrationality vs ebay machinations. Unless you evaluate real data and show me otherwise.
Hey Justin. Love the weekly videos, game changer for me at 6 months into the eBay game. I am located in Nova Scotia Canada. I have recently switched all of my listings to international. When using calculated shipping am I only concerned with shipping to eBay location in US or do I ship non US International? Any thoughts? Thanks. Rob
Yes ..I noticed after i sold my Ctx 3030 metal detector years ago for over 1k the sales did slow up .. but I didn't have many products liste either.. I noticed you were saying it was best to not put too many items out at first, What would be a good number to put out if I'm opening a store for the first time? Thanks
Getting a PO Box would add to my cost which I already make almost nothing. Haha.
Do you have a video about creating an LLC?
Agree on the FEEDBACK - I know myself thet eBay promotes it enough for you to the point of almost harassment 🙂
Quick question. I am a newer eBay seller that offers free returns. I recently had a return for some jeans. I was able to send the return label through the app. I then waited for the item to get back to me and when prompted to send the refund, it asked if I wanted to include shipping. Since I offer seller paid shipping wouldn’t this be automatic when processing a refund. I made sure to click the “include shipping” checkbox to make sure the seller receives their shipping fee back. Am I also charged for the return label separately?It’s still a bit confusing. Appreciate the help.
Hey Justin - Continued thanks for the entertaining and helpful content. My wife and I have found we use the phrase "WWJD" (What would Justin do?) frequently as we look at sourcing and reselling circumstances! 😀 Our June is looking great in terms of total net income - driven primarily by an incredible vintage Apple Macintosh desktop system we found.)
Some curiosity questions...What's your best sale ever in terms of net return? How about favorite or most memorable sale (regardless of profit?)
Not sure if anyone has mentioned this but: Add Jalapeño to a Hawaiian pie and you are in business!
I just had an item delivered to the buyer that was damaged during shipment. Luckily the item was shipped Ground Advantage so it was insured. Do you have any experience filing an insurance claim with USPS?
Hey man when you price up your items and they sit for a while do you drop your prices or make any kind of promotion or you just patiently wait even if it takes 6 month to sell this particular item? Well do you have a patern of pricing high or same as actual market and evry specific time you drop the price a bit? Obviously, im sure when you buy item, you make sure to have a good profit margin in case the worth happens so you can play a bit with the price no?
Pineapple pizza is an affront to all genuine pizza, everywhere. It never should have been allowed to leave the Hawaiian Islands.
Hey Justin, appreciate the videos and more so the Flipwise app, so thanks! So question, do you have experience with Ebay's authentication program? I sold some Nike shoes New in the box with authenticity tag and they were returned by authenticator stating "shoes have creasing" they were not knock offs apparently but they were sent back due to signs of use. I also received negative feedback from buyer like i was selling non-authentic shoes. I don't normally sell shoes like this. Is this normal feedback from Ebay authenticators?
Hahaha that pineapple pizza blanket search.
Hi Justin. Thanks for the great advice. I sold 4 dinner plates and 1 arrived broken. Buyer has been very kind and is asking for a replacement, which I fortunately have. I am new at this. What is your suggestion regarding sending another plate and asking for help from eBay? They were sent via Ground Advantage. Will USPS cover my loss? Thanks a bunch.
When you delete and sell similar items, will you do that for items with watchers? I have been selling for a couple years, and watchers always seem worth keeping.
I do it no matter if I have watchers or not. I want a buyer not a watcher. And usually if the item has a lot of watchers then when I relist/sell similar they all come back anyways.
Seems that if eBay kept sellers updated regarding their algorithm, both parties would reap the benefits. Sellers are motivated to learn and are used to adapting to platform requirements to achieve sales.
Lol, I knew you were going to catch some heat about the pineapple pizza. My question is, and it may be a strange one, but I don't want to anger the ebay. I have heard of people using private auctions or low cost auctions to send items to family/friends and take advantage of the shipping discounts. Is that something ebay might frown upon?
Hey justin, I just had a buyer buy 5 items at one time, then wants discounted shipping? my spidey-senses are tingling. I may be over cautious we will see
I think what they want is a combined shipping discount, if you are going to mail out in one package they shouldn’t have to pay individual shipping for each item, unless the total combined shipping in one package costs the same. Seems like a perfectly reasonable ask to me, though they should have asked before purchasing, not after
I have multiple examples of buyers not reading the description such as A buyer routinely buys items and sends a message or leaves negative or neutral feedback and complains about the list of flaws that was clearly listed in the description. Very frustrating 😕 !! I onetime reminded the buyer " That the imperfections were clearly listed in the description. She responded clearly I didn't read the Description !! 😂😮
Justin superb videos! Simple, clear and to the point.
I’ve had lost/stolen envelopes using USPS. I drop the envelopes at the post office inside mailbox. I have a 8-10 ratio of success. I’m wondering if sports cards are noticeable and tempting to snatch? Do you always get your items scanned at the post office?
Quick note- I’m not a fan but in the legal docs on your eBay contract it states pineapple people get preferred listing status.
The buyer is stealing it and reporting it missing
no way the post office is losing 20% of your outbound packages/envelopes, that is just not likely or possible.
I had this issue recently with sports cards… buyer reported having not received them. Since I had no tracking number I had to do a full refund. I did put feedback for him that his item got lost in the mail, as an indirect warning to other sellers.
High sale day followed by several slow days is normal. Question is why is that? Why would ebay limit sales? It hurts them and the sellers. Doesn't make sense to me!
I don't know if you ever experience this but I put 3 listings for auction on ebay and two of the three just didn't pay after winning the auction. What's up with that? I was trying to get rid of consoles and it's taking forever because I have to put in a 7 day auction several times.