I do have an idea that the Mokka will probably be no stranger to garden centres, and probably has a tin of travel sweets in the glovebox. James really must be firm with this man now.
Lesson 1. Don’t sell old Vauxhalls Lesson 2. When someone tells you they’ve got rid of a new car and want an old dump truck…RUN! They’re skint Lesson 3. Don’t give them discounts. They’re skint and trying it on. Lesson 4. Keeps copies of all the service info and documents. Lesson 5. Tell him to piss off he’s a total chancer.
Mr Mokka gave 🚩🚩🚩when he gave a new car back then asked you to pay his tax 🙈 you are a good person James, I hate to see it when people mess you around, you don’t deserve it ☹️
At this point James, tell him to do one or buy the car back, you will never get him away because he knows you'll fold and help him. Your too good for your own good. 😊
Well said great bit of expectation management. Good luck with your new mate you havent seen the last of him! It maybe wise to buy it back if he keeps on much more
He may also run out of fuel and also can’t afford the road tax. 😎🤣 James your too nice and easy all these extras I’d have bought if back and he can do one 😀💪
James he wants you to put new engine gearbox and replace every component on the car with a new one supply a lifetime warranty and wrap the car in bubble wrap haha
A very clever person that I know (me) with many years motor trade experience once said (and a few times since) if we treated the public like they treat us we would be in jail.
Hi James you so right about components failing at any time , I have 2015 VW t5.1 transporter bought new , at 14,000 it had the air con pump replaced , 14,600 the alternator , 16,000 a duelmass flywheel, glad to say all under warranty,
I keep a full digital record of all history/ documentation etc on every vehicle so can refer back. Also do 3 month/3000 miles warranty on vehicles up to 5 years& 1 month /1000 miles over 5 years.
I did work for two dealers that left the motor trade because of come-back customers like him. They both emigrated to Wales, no idea where they are now.!
@ChopsGarage I had a y reg astra with 1.7d. Turbo went and engine ran pm it's oil. Revving it's nuts off. I thought that engine was gone. Mechanic put a new turbo on it. Right as rain.
As I said in the comments a few days ago James. Trade to trade on the sub 5k cars. One side of your units as a workshop and a handfull of higher priced cars in your other unit which could be made into a nice showroom. With your level of after care, you need more margins to give the service that you give. All the best, Tony.
Chops I have watched you on and off for a few years. If I was to buy a car from a dealer local I would try and get something knocked off as I would know it will be a nightmare getting the dealer to pay for anything if something was wrong in the first month and chances are I would fix it myself. With you I would pay what you are asking as I would trust you 100% to be MORE than fair. Take care and good luck.
Might be an idea to photocopy paperwork so then you can check what work has been done love watching your videos if I lived nearer I would buy a car from you
James, dealing with the public is always a pain. The old saying, this job would be great if it wasn't for the customers. Obviously, someone had his great great grandfather as a customer and that's where the saying comes from. All the best. Keep cool and keep on going. All the best. Mark
James, you go above and beyond! I’d have no hesitation in buying a car from you (I’ve already wore one!) but I would be much more realistic about what is my responsibility after that! Mr Mokka Man sounds like one of life’s eternal worriers/overthinkers! Just enjoy the car!
Wow, cambelt job of the century for that price that is, wow. My S3 was somewhat different back in 2016 😆 He'll be back cus he's had to use the brakes and the ashtray is full!
I had a mk5 Astra 1.7 diesel years ago the thing used to eat alternators had 3 on it in 5 years then the mother in law got one and that was the same 😂 look forward to your Christmas card off him
my dad was selling his old jag with very low mileage years ago, punter dressed in overalls looked over the whole car for ages and came back with a list of minor issues to adjust the price. Dad just said 'I think you just need to buy a new car' and closed the door, the guys expression was priceless
I totally get you, Chops Garage. My friend bought an old Toyota for a few hundred pounds. Every time he heard a noise, rattle, or noticed a minor issue like a worn wiper, he'd go straight back to the dealer. This car had covered about 150,000 miles! After numerous visits over several months, the dealer eventually bought the car back for £50 more than the original price, despite fixing some wear and tear free of charge. The dealer even started hiding in the workshop and ignoring phone calls! Life’s too short for that.🙄
@@ChopsGarage He was profoundly deaf, and had suffered a very terrible childhood. From his parents and some bad bullies too. I known him about 8 years before I found out. Made him very troubled person. Part of his make up/coping was OCD. Everything had to be spotless and correct. Which explained the car, perhaps. When he functioned well the best mate in the world, then when things went wrong another story.
Bloody hell James 🤣 Month max before tiddles is leaving you another message. I think in a previous life you've got to have been some kind of guy leading a donkey around with a lady expecting her first child looking for a stable 😂
Hi James , sadly he will keep asking and taking money off you for his perceived issues for as long as you keep agreeing to his demands. Sorry if that seems rude but it is the brutal truth, I was a small business owner so I feel your pain!
Argh what a nightmare. Stressed me out just watching that video. I always hate the first week after a cars gone out, that feeling when the phone rings and you see the number....bang on what you're saying at the end about discounting price. You can't knock money off and look after people.
My neighbour had one of these melts. He privately sold a guy a Zafira ( the sporty one) and after about 2 days the guy called up and wanted to give it back! My neighbour politely but firmly declined. The guy was not happy. Who the f**k does that!!?
Wow what a bargain for a cambelt he’s done alright out of you James. Hope this is the last now you have been more than fair. When the cambelt snapped on my sisters Saxo in 2013 she only had it a month the dealer in all fairness collected the car he said as part of the terms we don’t cover cambelts under the 1 month warranty but he said he would pay £200 of the £340 bill for a head rebuild due to the fact who he bought the car off which was bought from another dealer who ever they had to fit the belt didn’t do it properly. Funny enough when she had it she felt it was sluggish compare to her previous 1.1 Saxo but she put it down to maybe being 5 years since driving the previous one maybe she was imagining it but obviously she wasn’t. Just lucky it snapped when starting going up hill around 30mph.
James you now have a friend for life. He will be ringing you on Christmas morning because he has a flat tyre or a blown side light bulb.
So his alternator had gone, you wouldn't have rung up? Of course you would 🤦
@stepheng8779 Wouldn't have rang about 6 times and left messages.
@@gap4998you have done here 😂
😂
December 25th, "hello James, my Christmas tree lights won't turn on".
Just wait until he runs out of washer fluid !
Just tell him to get some replacement Lucas smoke.
Remember Harry Enfields "Only me "
That customer seems like him 🤣
You don’t wanna do it like that. 🤣
I do have an idea that the Mokka will probably be no stranger to garden centres, and probably has a tin of travel sweets in the glovebox.
James really must be firm with this man now.
When the 30 days are up, you need to be firm, no means no
Are you listening James?
It's minimum 6 months
3 mths warranty not 6,he said that near the beginning
He returns a brand new car then replaces it with a 10 year old car with over 100000 miles,🤥yeh right.
James, you couldn’t make this stuff up! You deserve a medal 🥇
I've been waiting for this one!! I knew he would be back.
It’s good to know that there are still some honest dealers like yourself out there.
You’ll be putting out an extra place setting at the dinner table soon 😂 You’re doing the right thing and explain the principles brilliantly … 👍
1) Don't discount cars, James 2) Don't discount cars, James 3) Don't discount cars, James 😀😀😀😀
Lol love it
@@ChopsGarage I have a camp bed you can have if you want to park him in the corner of your workshop . If you are missing him after a week James
@@bigsy2mercshe'd find something wrong with it and come after you as well.
Except for me! 😂
Someone who would like a Vehicle but really cannot afford to own one and use it daily.
Lesson 1. Don’t sell old Vauxhalls
Lesson 2. When someone tells you they’ve got rid of a new car and want an old dump truck…RUN! They’re skint
Lesson 3. Don’t give them discounts. They’re skint and trying it on.
Lesson 4. Keeps copies of all the service info and documents.
Lesson 5. Tell him to piss off he’s a total chancer.
💯💯
Dudes a freeloader, getting people to subsidise his life! I'd like to know what happened with the brand new car!
Topman, you are the most reasonably car dealer I have ever seen, keep up the good work with your videos
Thanks, will do!
James just say no 🤬
There’s always one unfortunately you got him.
You are a very fair and patient man but surely enough is now enough - no more bills for you - he has to accept responsibility?
The next time he comes back ( as he is highly likely to do ) just buy it back off him and send him on his way .
Thinking the same.
Exactly.
Mr Mokka gave 🚩🚩🚩when he gave a new car back then asked you to pay his tax 🙈 you are a good person James, I hate to see it when people mess you around, you don’t deserve it ☹️
At this point James, tell him to do one or buy the car back, you will never get him away because he knows you'll fold and help him. Your too good for your own good. 😊
Just tell him to go away and multiply…….forcefully!
I have a gut feeling this will end up on TV in judge Rinders Court.
Rinder would eat the buyer for breakfast
Well said great bit of expectation management. Good luck with your new mate you havent seen the last of him! It maybe wise to buy it back if he keeps on much more
"Only Me!" 😂
I bet he gets his weekly shopping, and asks for a discount, because he has to heat it up, then wash the plates.
He may also run out of fuel and also can’t afford the road tax. 😎🤣 James your too nice and easy all these extras I’d have bought if back and he can do one 😀💪
James he wants you to put new engine gearbox and replace every component on the car with a new one supply a lifetime warranty and wrap the car in bubble wrap haha
Lol possibly
What you might have is a part swapper. I would give him his money back if he brings it back again
He probably has a slight ocd obsessive trait, maybe no malice but still a utter nightmare.
James....
Did you put genuine Vauxhall air in all 5 tyres, I can't find any paperwork.
Stopit, too funny
The start of the video was next level, definitely vibing with it.
Yeah you can have the cambelt but you pay it yourself
"James, I cant see a receipt for a brake fluid swap and I might have a crash.
James, the cars dirty, can you pop over and wash it?"
A very clever person that I know (me) with many years motor trade experience once said (and a few times since) if we treated the public like they treat us we would be in jail.
Very true. Had someone ten times worse than mokka man today
😂😂😂There is always one out there
Just wish I could buy a car from you! Top man
You are such a great honest guy. 👍👍👍👍
Hi James you so right about components failing at any time , I have 2015 VW t5.1 transporter bought new , at 14,000 it had the air con pump replaced , 14,600 the alternator , 16,000 a duelmass flywheel, glad to say all under warranty,
Enough is enough.
Been used to running new cars under the 3 year manufacturers warranty. Hes for whatever reason moved down market but still has the mindset of new car.
I keep a full digital record of all history/ documentation etc on every vehicle so can refer back. Also do 3 month/3000 miles warranty on vehicles up to 5 years& 1 month /1000 miles over 5 years.
Bit labour intensive. This is first time I've had the issue in probably 1000 cars or more now
Nest week...the marriage proposal 😅
Call no.21 will be about a slight coating of rust on the wheel hubs...
Lol
I did work for two dealers that left the motor trade because of come-back customers like him. They both emigrated to Wales, no idea where they are now.!
One down the road has done the same
Champagne taste with lemonade money!
I would buy a car from you James.
Find any polyps up there?
As the saying goes “that’s put the mockers on it” 🤦🏻♂️. You’ve more patience than a saint James.
He'll be back for you to pay next years insurance, tax and MOT. 😂
Love the way you've reorganised the garage
Great video James, keep it up, thankyou 👍
That 1.7d is the isuzu engine. Bullet proof. Literally.
Yes I rate them
When it was in the mk3 cavalier it was brilliant then came along DPF and knackered it 😢
@@darrenmeears3912 well.DPF have ruined many a good engine
@ChopsGarage I had a y reg astra with 1.7d. Turbo went and engine ran pm it's oil. Revving it's nuts off. I thought that engine was gone. Mechanic put a new turbo on it. Right as rain.
James's asks.."How would you like me to tie your Laces sir, double knot" ?
Looking forward to next weeks episode of Mokka Man. Give him your home phone number in case he needs to reach you out of hours 😂😂😂
The level of clueless entitlement around these days is bizarre
As I said in the comments a few days ago James. Trade to trade on the sub 5k cars. One side of your units as a workshop and a handfull of higher priced cars in your other unit which could be made into a nice showroom. With your level of after care, you need more margins to give the service that you give.
All the best, Tony.
Gone are the days if fitting new brushes. Now it's a job for the filter spinners and fit a new one.
This guy will haunt you forever 😂 i think if he complained about a new car, why buy a ten year old car instead
Best of luck james you done a great deal for that pain in the ,,,,,,,!
Chops I have watched you on and off for a few years. If I was to buy a car from a dealer local I would try and get something knocked off as I would know it will be a nightmare getting the dealer to pay for anything if something was wrong in the first month and chances are I would fix it myself.
With you I would pay what you are asking as I would trust you 100% to be MORE than fair.
Take care and good luck.
Unfortunately the wrong car to retail to the wrong man to deal with. Still, we live and we learn.
Might be an idea to photocopy paperwork so then you can check what work has been done love watching your videos if I lived nearer I would buy a car from you
Cheers mate
James, dealing with the public is always a pain. The old saying, this job would be great if it wasn't for the customers. Obviously, someone had his great great grandfather as a customer and that's where the saying comes from. All the best. Keep cool and keep on going. All the best. Mark
James, you go above and beyond! I’d have no hesitation in buying a car from you (I’ve already wore one!) but I would be much more realistic about what is my responsibility after that! Mr Mokka Man sounds like one of life’s eternal worriers/overthinkers! Just enjoy the car!
Your gonna wake up one morning & he’ll be stood at the end of your drive 😂😂
Each of your videos is a unique story that touches the hearts and minds of your viewers. Keep inspiring and touching us!🔺❣️💚
Next time he calls beck. Tell him you want the car back at cost minus what you have spent since he's taken it. The man is a head ache
Might be best call
Wow, cambelt job of the century for that price that is, wow. My S3 was somewhat different back in 2016 😆 He'll be back cus he's had to use the brakes and the ashtray is full!
Kindest regards,James 🇨🇦🇨🇦
You can't make it up 😂
You reap what you sow with these customers
I had a mk5 Astra 1.7 diesel years ago the thing used to eat alternators had 3 on it in 5 years then the mother in law got one and that was the same 😂 look forward to your Christmas card off him
my dad was selling his old jag with very low mileage years ago, punter dressed in overalls looked over the whole car for ages and came back with a list of minor issues to adjust the price. Dad just said 'I think you just need to buy a new car' and closed the door, the guys expression was priceless
Good fair treatment of your customers.
I totally get you, Chops Garage. My friend bought an old Toyota for a few hundred pounds. Every time he heard a noise, rattle, or noticed a minor issue like a worn wiper, he'd go straight back to the dealer. This car had covered about 150,000 miles!
After numerous visits over several months, the dealer eventually bought the car back for £50 more than the original price, despite fixing some wear and tear free of charge. The dealer even started hiding in the workshop and ignoring phone calls! Life’s too short for that.🙄
Sorry but your mates bang out of order
@@ChopsGarage He was profoundly deaf, and had suffered a very terrible childhood. From his parents and some bad bullies too. I known him about 8 years before I found out. Made him very troubled person. Part of his make up/coping was OCD. Everything had to be spotless and correct. Which explained the car, perhaps. When he functioned well the best mate in the world, then when things went wrong another story.
He'll be back.
Bloody hell James 🤣
Month max before tiddles is leaving you another message.
I think in a previous life you've got to have been some kind of guy leading a donkey around with a lady expecting her first child looking for a stable 😂
Customer always right ??? Yeeeea right
Sounds like you have set yourself on fire to keep someone warm… got to stop selling to those that expect a used car to have 0 miles
That's care in the community for ya! It's actually refreshing to know it's not just me that has to deal with 🤡🤡🤡
mockaman will in touch next week claiming car needs a valet
I followed a blue Mokka a bit of the way to Rustival last weekend - with this saga in mind I kept my distance 😂
They don’t listen pal. Nobody wants to take responsibility for their OWN car these days
soo winters coming up you'll see him in a month or two asking about glow plugs 😂
Or an unusual noise, slight vibration etc.
@@paulf2529 obviously after hitting every pothole in the local area.
What a Carry On ,I would have brought it back banged through the auction and gave him a Bus Pass and take out an injunction...😊
I think this Mokka man was in the film HOT FUZZ, something
about his swan running away.
Lol
You must invite him to your Christmas works party 😂
Hi James , sadly he will keep asking and taking money off you for his perceived issues for as long as you keep agreeing to his demands. Sorry if that seems rude but it is the brutal truth, I was a small business owner so I feel your pain!
Nightmare chops. Top bloke. Cheers.
Good video James 🚗🚙🚘👍👍👍👏👏👏👏👏
Argh what a nightmare. Stressed me out just watching that video. I always hate the first week after a cars gone out, that feeling when the phone rings and you see the number....bang on what you're saying at the end about discounting price. You can't knock money off and look after people.
He'll want the blinker fluid topped up next
Lol
Not sure I would have ever said bless him. This bloke is a nightmare. Wants a perfect car for almost banger money
You should of cancelled this sale ages ago, MR mokka is going to keep coming
This is why i got out of the used car game,it was nothing but headaches 😅
My neighbour had one of these melts. He privately sold a guy a Zafira ( the sporty one) and after about 2 days the guy called up and wanted to give it back! My neighbour politely but firmly declined. The guy was not happy. Who the f**k does that!!?
Not a bad price for cambelt and water pump. Inspired me to get my 2011 pug cambelt changed bit more expensive in Bristol😢
Wow what a bargain for a cambelt he’s done alright out of you James. Hope this is the last now you have been more than fair. When the cambelt snapped on my sisters Saxo in 2013 she only had it a month the dealer in all fairness collected the car he said as part of the terms we don’t cover cambelts under the 1 month warranty but he said he would pay £200 of the £340 bill for a head rebuild due to the fact who he bought the car off which was bought from another dealer who ever they had to fit the belt didn’t do it properly. Funny enough when she had it she felt it was sluggish compare to her previous 1.1 Saxo but she put it down to maybe being 5 years since driving the previous one maybe she was imagining it but obviously she wasn’t. Just lucky it snapped when starting going up hill around 30mph.
Should have had a quick respray whilst it was in with the moores boys , once they return from their Spanish holiday homes 😂
I think I’d just sell up, move, change my name and not leave a forwarding address. The guy is hounding you!! 😂
Make sure you sell them a warranty see how far they get with that😂
lol
It's so hard to find friends for life these days, congratulations! 😂