How to use | Tineco FLOOR ONE S3 Smart Wet Dry Vacuum Cleaner | EN
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- Опубліковано 25 сер 2024
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Just bought one and arrived today 12/2/21.. this video helped me set it up real quick and easy right out the box.. only advice I can give is when connecting it to the app make sure your wifi is connected to 2.4ghz 5ghz won't work lol other than that it's great..
Why does a floor vacuum need wifi? Can I use without wifi? Thanks
@@vfsd234 Yes you can use it without wifi, it just shows how many times you've washed your floors in a month or more when connected on your phone
Love it, I bought two, works great, works better than my Dustin.
It’s an excellent appliance for laminate vinyl or hardwood!
I have a LOT of messy pets and this thing is simple to use and clean, there are a lot of bells and whistles that are useless, such as the “auto detecting self clean” even if it’s clean it says it needs cleaned, it’s just a preprogrammed voice that plays every time.
And the Wi-Fi capabilities…just why? Now I have more i unneeded wireless interference.
Other than that, I am constantly praising this vacuum for its performance and ease of use!
I just bought the iFloor S5 and it's great! The only thing I couldn't find in the manual is how to change the language of the voice prompts. Is it even possible or it's only in English worldwide?
Dear Pascal,
Thank you for the comment. Please download our Tineco app and connect your machine to the app. You may turn to setting and change the voice reminder to English.
Thank you!
Is there only two cleaning modes - AUTO and MAX? Any manual mode for this model?
Can I use this vacuum cleaner for rugs and carpet?
beautiful
I just got this and it doesn’t work. It gives error message when it flashes on and off that says battery is installed wrong contact support.
Of course I can’t get any support.
Back to BISSELL
Hallo kenapa tineco s3 tidak mau konek saat di caz??
I had to incorrectly select the United States region for this to work.
Dear alx9r,
Could you specify your problem in using the Tineco app?
Best regards,
Tineco Customer Care
Had a unit for 2 years. Will not work after 3rd battery. Mailbox full and no reply. VERY DISAPPOINTING! All those accessories going into the trash? Mop device the next to go?
Thank you for reaching out to Tineco. We apologize for the inconvenience you have experienced. Please kindly contact our customer service department for further instruction. You can visit our website us.tineco.com/support/process-a-warranty/ . We appreciate your understanding and patience in this matter.
Should I use the self cleaning feature before or after I clean the filter, tanks, roller, etc.?
Dear Edna, thanks for your attention to Tineco. Please note before self-cleaning cycle, please clean the DWT and ensure the water level in the CWT exceeds 40%.
"Hi Everyone
While seelling the sales team has informed that it is covered with 2+ 2 years warranty. But actual warranty period is 1 year only. Every service visit they charge you 990 rs. The battery life time is very poor. That it will go away in one year. The new battery charge is 9900. You will see high rating, because they provide the attractive gifts for the people who gives 5 ratings in site. But the reality is it will fail in within 2 months period. The service time they took tp resolve is 6 months for the motor issue. In 2 months I got the batter issue, for which I have requested to pay 10k in total. Be aware of the reality befor purchase."
Thank you for bringing your concerns to our attention. We apologize for any confusion caused regarding the warranty coverage for your Tineco product.
Please note that for any Tineco product purchased through official channels, we provide a two-year warranty. This warranty ensures that any manufacturing defects or faults that may arise during the specified period will be covered by Tineco. We take pride in the quality of our products and are committed to addressing any issues that may arise during the warranty period.
As for the battery life of our products, it can vary depending on usage patterns and environmental factors. However, we are constantly improving our battery technology to provide longer battery life and reliable performance. We apologize if you experienced any issues with the battery of your Tineco product.
Regarding the concerns you raised about inflated ratings, we take these matters seriously. We believe in honest and authentic feedback from our customers. We encourage customers to provide genuine reviews based on their experiences, and we do not engage in any practices that may compromise the integrity of these reviews.
We understand your frustration with the service time it took to address the motor issue. We apologize for the delay in resolving the issue and any inconvenience it may have caused. Rest assured, we are committed to improving our service efficiency to provide timely resolutions for our customers.
If you have any further concerns or would like to discuss your specific case in more detail, please do not hesitate to contact our customer service department. We value your feedback and are committed to addressing any issues you have faced.
Thank you for your understanding and support. We apologize for any inconvenience caused and appreciate your trust in Tineco.
Does it do dry vacuumed too?
Hi, customer. Tineco Floor One S3 is a smart wet dry vacuum cleaner.
Can it use as dry vacuum also? As i dont need to mop the floor daily.
Dear Taurus,
Thank you for your interest in Floor One S3. S3 is a wet dry vacuum and it cannot be used as a dry vacuum. You can take a look at our cordless vacuum such as A11 Hero or smart vacuum like Pure One X on our official store. Either will help you pick up dirt, hair, and big particles during your daily clean.
Tineco Customer Support
Having so much trouble removing the handle. We're moving and want to put it back in the box.
Why would anyone need an APP to mop/vac the floor? The damn thing already talks to me. The world already looks at their phone too much...
Dear Customer,
Thank you for the comment. Of course you do not have to use the app to clean. Without the app you could also use the machine as normal. Feel free to contact our customer service team via email if you have any other questions.
Best regards,
Tineco Customer Care
Hi my tineco S3 moves so fast. It is like me walking fast with it. When I don’t meet pace with it, am getting shoulder pain. Have you/others faced same issue? Is there any way to run it at low speed?
Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/
i live in israel . bought it about a year ago. never connected it to the app. it worked well for 6 months then it died. i have the receipt. what do i need to do? when i called the people i got it from they answered that i have to bring it in so they could fix it. is this the standard procedure? since i don't have a car, it's not so simple
Can I use my own detergent?
We are sorry it's not recommended to use other cleaing solutions. It might ruin the channel or motor since it hasn't been tested by our lab.
Does it need to stay connected to the base when not using?
Dear customer, thanks for your comment. It will not necessarily need to connect to the base when not using. You could simply store it since the vacuum cleaner will stop charging when fully charged.
Not as simple for connnecting the Wi-Fi
Dear customer, thanks for your attention and suggestion to Tineco. We will forward your voice to our product team for future improvement. Please feel free to contact us at www.tineco.com
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