👉Applied Data Science By IBM: ua-cam.com/video/AMtFSAt0tZ0/v-deo.html 👉Applied Data Science with R By IBM : ua-cam.com/video/5phPXk1ypZE/v-deo.html ⭐⭐⭐⭐🕑TIME STAMP📋⭐⭐⭐⭐⭐ ⭐Introduction to Technical Support⭐ 👉0:00:00 Welcome 👉0:12:36 What Is Technical Support 👉0:39:05 Technical Support Skills and Opportunities 👉1:22:19 Support Tools Support Tiers and Service Level Agreements 👉1:56:56 Ticketing Systems 👉2:54:57 Final Hands on Project and Quiz ⭐Introduction to Hardware and Operating Systems⭐ 👉2:58:54 Introduction to Computing Fundamentals and Operating Systems 👉3:42:45 Introduction to Hardware and Components 👉4:17:15 Introduction to Interface Peripherals and Connectors 👉4:54:09 Internal Computer Components 👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement 👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting 👉6:25:22 Course Wrap Up 👉6:33:27 Exploring additional Desktop and Mobile Operating Systems ⭐Introduction Software Programming and Database⭐ 👉7:17:54 Welcome 👉7:21:12 Computing Platforms and Software Applications 👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing 👉9:16:07 Basics of Programming 👉9:59:53 Database Fundamentals ⭐Introduction to Networking and Storage⭐ 👉10:46:47 Welcome 👉10:50:14 Network Topologies Types and Connections 👉11:22:12 Hardware Network Flow and Protocols 👉12:03:11 Network Setup and Tools 👉12:37:31 Common Storage and Sharing Options 👉13:06:22 Course Wrap up ⭐Introduction to CyberSecurity Essentials⭐ 👉13:14:27 Security Concerns 👉13:43:05 Password Management and Security Best Practices 👉14:23:20 Security Concerns and Safe Browsing ⭐Introduction to Cloud Computing⭐ 👉14:53:53 Welcome 👉14:56:05 Introduction to Cloud Computing 👉15:17:52 Business Case for Cloud Computing 👉15:26:44 Emerging Technologies Accelerated By Cloud 👉15:40:00 Service Models 👉16:00:08 Deployment Models 👉16:16:33 Cloud Infrastructure 👉16:50:48 Cloud Storage and Content Delivery Networks 👉17:19:09 Hybrid Multi Cloud Microservices and serverless 👉17:37:58 Cloud Native Applications DevOps and Application Modernization 👉17:58:10 Cloud Security and Monitoring 👉18:25:40 Case Studies and Jobs ⭐Technical Support Case Studies⭐ 👉18:39:30 Welcome 👉18:43:33 Hardware and Operating Systems Scenarios
UA-cam made all university go BROKE. But the good things giving chance poor people from around the world chance to gain more access in to education. Whoever post this WELLDONE. ❤❤❤❤
Right around 3:50:40 it is stated that hard drives are ROM. That is not true. Hard drives are storage, not memory. ROM is the stored program information that is hard coded into a chip. ROM contains the instructions the computer needs to boot up, or set the computer up to properly function every time you start it up. It is the boot load instructions. They are Read ONLY Memory because if you were able to alter the information, your computer would not work properly. RAM is the work table of your computer. Hard drives are the storage. When you boot your computer (turn it on) the information from the ROM is loaded and sets up your workshop. Then you provided instruction for the computer to follow. You are telling the computer to pull a project off the storage shelf (hard drive) and put it on the work table (RAM). You then are free to read/alter the project. You save the changes you made to the project and put it back on the shelf (hard drive) when you are done. The hard drive data is stored magnetically on the disk (unless you have a solid state drive which I will not address here). It does not require energy to maintain the information. The information is durable (long lasting). The RAM, on the other hand, is not magnetic. When you turn your computer off there is no power to maintain the contents of the RAM, so it (your work table) is wiped clean.
I’m surprised this course doesn’t prepare you for A+. ITF+ doesn’t open the doors for job market. A+ is the bare minimum for the job market in terms of Certification. This course is a good introduction to people starting or having barely touched a computer.
@@pmacc3557 as a whole it's a good and informative video, I found the first parts with the people in different job roles talking about themselves the only useless part (I would recommend skipping). As for making millions... that is a hard feat and not so simply as learning a career.
@@shshe6515 it's a long video, some bits may seem repetitive but overall yes - if you want to get into IT like me. Sometimes I saved time by listening to it while driving to and from work making it more efficient as a lot of it is audio not visual.
The woman Michelle probably gives the best overall advice for what to say in an interview situation. She's very concise in her statement choices, but all have key flag words that companies look for like "company image" and "empathy". Companies typically hire people like her for human resources and to interact with potential employees. I would listen carefully to the things she chose to say and how to say them because she's pretty much handing you the algorithm on a platter. And someone similar to her will probably be reviewing your application.
2:06:40 no, the customer never has a legitimate reason to be angry towards customer service/support. IT people deal with problems and frustrations, we aren’t allowed to project this on others. we deal with emotions like professionals, as should everyone else
There used to be a TypeScript course on this channel, but I believe it has been deleted. It was an excellent video. If anyone has information about the video or the instructor's name, please share it below. 📚🎥
You are better off taking a network+ cert then spending 18 hours on general none technical none specific time this "course" offers. Good thing this user provided this for free
i have found the jackpot of 1) AI making comments in a comment section 2) content made/posted by an AI 3) absolute 9th circle of hell... im in it.. this is hell... jackpot.. spiderman elsa gate was 9/10 .. this is 10/10
1:16:15 i don’t agree that getting A+ cert demonstrates “mastery” more like the basics if you were a “master” in all of these concepts you would not be getting an A+ or an entry lvl/help desk/IT support role
Thank you for this great effort. Is this course equivalent to the CCNA course, and what is it equivalent to? Can I look for a job after that course , such as technical support or it help desk?
Honestly, don't wait until you graduate high school. If you have free time, use it to learn about IT. The more you learn when you're younger, the better. See if your school offers any IT or computer science courses. Also, check to see if they have any IT internship or student internship opportunities for IT especially during the summer. I work in school IT and the summer break is the busiest for us. Take advantage of any opportunities your school may offer, even if it isn't directly related to what you want to eventually work in. Do you have any computer knowledge like how to build a PC or fix one? If not, start with the basics. Watch Professor Messer's A+ training videos on UA-cam to get some PC repair knowledge. If you have any old PCs laying around, use them to learn and practice. See if any of your friends or family have old PCs they don't want anymore and use them to learn. They don't need to be fancy or even functional; bonus points if you can get them to work. Take them apart and look at the hardware, Put the system back together. Repeat until you feel comfortable working on computers. Move onto the software-side of things. Learn how to make a Windows USB installer and install Windows and drivers on an old computer. Learn how to install programs and printers. Learn some troubleshooting techniques. Once you have a general idea of computer basics, you can move onto the higher level topics like cyber security. You don't necessarily need to follow this path, but I believe having a strong foundation of computers and how they work is important for future IT careers. After all, if you're working in cyber security, you would need to understand the technology you're working to defend.
This course is not a data engineer course. But to answer your question, yes, you need good communication skills to work as a data engineer as well as a support tech.
So, basically. An IT support profesional is a customer service representative? In other words, if you don't like dealing with customers, this is not for you! Right?
Yep. There are a few different tiers, but it does depend on where you work. The higher the tier, the less you likely will work with end-users on a regular basis. The "customer" depends on where you work. In general, if you work in an IT dept. in tech support, you are providing tech support to the staff of your organization, not necessarily the public.
![IBM IT Support Full Course || IT Support Technician [Part 2]](/img/n.gif)
👉Applied Data Science By IBM: ua-cam.com/video/AMtFSAt0tZ0/v-deo.html
👉Applied Data Science with R By IBM : ua-cam.com/video/5phPXk1ypZE/v-deo.html
⭐⭐⭐⭐🕑TIME STAMP📋⭐⭐⭐⭐⭐
⭐Introduction to Technical Support⭐
👉0:00:00 Welcome
👉0:12:36 What Is Technical Support
👉0:39:05 Technical Support Skills and Opportunities
👉1:22:19 Support Tools Support Tiers and Service Level Agreements
👉1:56:56 Ticketing Systems
👉2:54:57 Final Hands on Project and Quiz
⭐Introduction to Hardware and Operating Systems⭐
👉2:58:54 Introduction to Computing Fundamentals and Operating Systems
👉3:42:45 Introduction to Hardware and Components
👉4:17:15 Introduction to Interface Peripherals and Connectors
👉4:54:09 Internal Computer Components
👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement
👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting
👉6:25:22 Course Wrap Up
👉6:33:27 Exploring additional Desktop and Mobile Operating Systems
⭐Introduction Software Programming and Database⭐
👉7:17:54 Welcome
👉7:21:12 Computing Platforms and Software Applications
👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing
👉9:16:07 Basics of Programming
👉9:59:53 Database Fundamentals
⭐Introduction to Networking and Storage⭐
👉10:46:47 Welcome
👉10:50:14 Network Topologies Types and Connections
👉11:22:12 Hardware Network Flow and Protocols
👉12:03:11 Network Setup and Tools
👉12:37:31 Common Storage and Sharing Options
👉13:06:22 Course Wrap up
⭐Introduction to CyberSecurity Essentials⭐
👉13:14:27 Security Concerns
👉13:43:05 Password Management and Security Best Practices
👉14:23:20 Security Concerns and Safe Browsing
⭐Introduction to Cloud Computing⭐
👉14:53:53 Welcome
👉14:56:05 Introduction to Cloud Computing
👉15:17:52 Business Case for Cloud Computing
👉15:26:44 Emerging Technologies Accelerated By Cloud
👉15:40:00 Service Models
👉16:00:08 Deployment Models
👉16:16:33 Cloud Infrastructure
👉16:50:48 Cloud Storage and Content Delivery Networks
👉17:19:09 Hybrid Multi Cloud Microservices and serverless
👉17:37:58 Cloud Native Applications DevOps and Application Modernization
👉17:58:10 Cloud Security and Monitoring
👉18:25:40 Case Studies and Jobs
⭐Technical Support Case Studies⭐
👉18:39:30 Welcome
👉18:43:33 Hardware and Operating Systems Scenarios
Thanks very much for the explicit explanations and practical examples in this course. How do we get the professional certification and completion.
Does this course enable myself to get a job
Can I get PDF of this course
Please put close captions for hard at hearing,adhd readers
UA-cam made all university go BROKE. But the good things giving chance poor people from around the world chance to gain more access in to education. Whoever post this WELLDONE. ❤❤❤❤
you still need to buy the certs
true From South Africa
Not everything was taught in school though
Schools or universities are becoming USELESS especially the availability of CHATGPT 😅😅😅
You did an absolutely wonderful job for those who are not able to afford paid courses.
Right around 3:50:40 it is stated that hard drives are ROM. That is not true. Hard drives are storage, not memory. ROM is the stored program information that is hard coded into a chip. ROM contains the instructions the computer needs to boot up, or set the computer up to properly function every time you start it up. It is the boot load instructions. They are Read ONLY Memory because if you were able to alter the information, your computer would not work properly. RAM is the work table of your computer. Hard drives are the storage.
When you boot your computer (turn it on) the information from the ROM is loaded and sets up your workshop. Then you provided instruction for the computer to follow. You are telling the computer to pull a project off the storage shelf (hard drive) and put it on the work table (RAM). You then are free to read/alter the project. You save the changes you made to the project and put it back on the shelf (hard drive) when you are done. The hard drive data is stored magnetically on the disk (unless you have a solid state drive which I will not address here). It does not require energy to maintain the information. The information is durable (long lasting). The RAM, on the other hand, is not magnetic. When you turn your computer off there is no power to maintain the contents of the RAM, so it (your work table) is wiped clean.
Well explain thanks
Maybe you should do some videos. Thank you for taking the time to explain.
Lovely
liked the analogy thanks
Please don't be offended, do you have spare time to teach?
This course is simple brilliant, well organised and so easy to follow. I very much appreciate it 🙏🏽
Oh so professional ! But one needs IBM's means to conceive this kind of training ! I am happy IBM is still here and for ever !!!
You did an absolutely wonderful job for those who are not able to afford paid courses. Your channel is wonderful, keep it up. God bless you
Please explain me , my English isn't good enough, and I Learning some of IT , so what this course talking about?
@@MohamedAnwar. Information Technology at a basic level.
It is, for sure, the longest video that I stumbled upon in UA-cam, since the beginning. Wow.
I just saw two thumbnails for A+ classes to the right of this video, and one is almost 32 hours long!
Wait till you see a 35hrs course for cybersecurity for beginners 😂
I’m surprised this course doesn’t prepare you for A+. ITF+ doesn’t open the doors for job market. A+ is the bare minimum for the job market in terms of Certification.
This course is a good introduction to people starting or having barely touched a computer.
I just finished the whole video. BOOM baby.
Any good? Can I make millions?
@@pmacc3557 as a whole it's a good and informative video, I found the first parts with the people in different job roles talking about themselves the only useless part (I would recommend skipping).
As for making millions... that is a hard feat and not so simply as learning a career.
Is it worth my time?
@@shshe6515 it's a long video, some bits may seem repetitive but overall yes - if you want to get into IT like me.
Sometimes I saved time by listening to it while driving to and from work making it more efficient as a lot of it is audio not visual.
It's worth learning? Or not?
Thank you for the IT Support Technician - Full Course
Can you tell me how up-to-date this is, how old is it 😲
The woman Michelle probably gives the best overall advice for what to say in an interview situation. She's very concise in her statement choices, but all have key flag words that companies look for like "company image" and "empathy".
Companies typically hire people like her for human resources and to interact with potential employees. I would listen carefully to the things she chose to say and how to say them because she's pretty much handing you the algorithm on a platter. And someone similar to her will probably be reviewing your application.
I would like to say thank you for this incredible content. You saved my life
😊
I Wish i had this kind of courses when I was studying back in college 😢😢😢 it would have been very very helpfull.
Thank you. I am an aspiring IT person makes. I love everything about computers and desire to learn more.
2:06:40 no, the customer never has a legitimate reason to be angry towards customer service/support. IT people deal with problems and frustrations, we aren’t allowed to project this on others. we deal with emotions like professionals, as should everyone else
It's the same as technical support.
Incredible. Man this generation has it so easy. This same course was 20k through devry in 1999 LMFAO
Times have changed. Soon, Chat-GPT will do 80% of Level 1 service work.
Everything is free in this world just u have to invest time -_-! A big headache
"So easy" look at the housing prices differences now compared to 1999......
So easy, that there are no jobs :)
@@jamesgallagher5907 this
This is amazing I want more of this videos kudos to the producer
There used to be a TypeScript course on this channel, but I believe it has been deleted. It was an excellent video. If anyone has information about the video or the instructor's name, please share it below. 📚🎥
It was a very good session to get started in the IT industry.
You are better off taking a network+ cert then spending 18 hours on general none technical none specific time this "course" offers. Good thing this user provided this for free
Thank you very much for providing such an useful course.....
Is there a pdf version of all the information that is in this course?
Hi, I appreciate time codes for this huge video.
Thanks
God blessed this man❤❤❤❤
i have found the jackpot of
1) AI making comments in a comment section
2) content made/posted by an AI
3) absolute 9th circle of hell... im in it.. this is hell... jackpot.. spiderman elsa gate was 9/10 .. this is 10/10
Thank you for support help and cooperation 👏
WOW! HELPDESK TUTORIAL)
Thanks for the course...:)
Thanks a lot . please bring the cyber security course
Wow all free. Gratitude.
Please kindly more videos...miss your new episodes..
1:16:15 i don’t agree that getting A+ cert demonstrates “mastery” more like the basics
if you were a “master” in all of these concepts you would not be getting an A+ or an entry lvl/help desk/IT support role
PLease add Data Engineering course too
Thank you so much. I really Appreciate it 🙏
Thank you very much for sharing this!
Tq for sharing...much appreciated.
Thanks for all these videos.... Waiting for new videos😊
Great course
48:00 technical knowledge
Hi
Thanks great tutorial
Amaging videos technically support
Vizuri sana. Asante
Thank you for this!
Learning is everything
Started 17 May 24, review course. Certified with Google IT Support in 2021
Can u tell me how to get certified
@manaal_cutie completed the course and assessments. Write an exam with CompTIA.
@@suemoganedi9354 amount required and where to give the exam ...
@@suemoganedi9354 how to get trained to take certification by comptia A+
Magnificent..!!
Well done 🎉
i know all these but i am working as a tech support for a college but i really need to go abroad and see how it support works ther its my dream
Hi
Good and simple to understand
GOOD JOB THANKS MAN
great stuff
Thanks for this viedo
i love my it support job
Hi, is this job is good
Hey, does this course cover everything?
I would love if they pay more. Here in Brazil is just the minimum salary standard from the goverment.
Sir, did you try power cycling?
It means turning off the device completely and turning it on again.
02:50: Day in the life of a IT support technician
Many thanks👍🙂
Please upload software testing course (QA). Thanks
Meta Front-End Developer Professional Certificate please upload this🙏
🔥🔥🔥🔥
at 19:43 I can not understand what he is saying. What language is that"?
“certifications and the domain they are into” he’s speaking English
Humans are needed to train and run the AI, the needs are just evolving.
AWESOME-AWESOME
Is it possible if you could released a Data engineering course. If possible the Google Data Engineering course.
very nice
Please upload Meta Back-end Engineer Course! ❤
sir make a video on networking beginner to advance level please thanks
is computer operator same as IT Support?
Thank you for this great effort. Is this course equivalent to the CCNA course, and what is it equivalent to? Can I look for a job after that course , such as technical support or it help desk?
No... The CCNA is specifically for networking and Cisco products. This course is more of a general IT support/help desk/technician-level training.
@@JJFlores197i agree with you
How will I obtain a certificate for this course?
Please bring the IBM data engineering course
Course materials? Pls!
Thanks a lot.
Thank you
If it was not available for free.i would have never be able to complete it as a student.
whats the diffrence beetween this course and the paid course in the descreption ( im not talking about certificate)
Where did we get the material in the lectures
can I get a mentor from th team?
Soc analyst course please
And python course by Google also upload please
Can you provide courses on cyber security also please
What do you think after i complete this course can i get a solid job?
So if i need the certificate I have to pay the courses, and what could i do with that certificate ?
I am experience in this but not get job.. Poor job opportunity
I’m a high school student trying to get into IT or CyberSecurity, what should I do when I graduate high school? Any answer helps.
Honestly, don't wait until you graduate high school. If you have free time, use it to learn about IT. The more you learn when you're younger, the better. See if your school offers any IT or computer science courses. Also, check to see if they have any IT internship or student internship opportunities for IT especially during the summer. I work in school IT and the summer break is the busiest for us. Take advantage of any opportunities your school may offer, even if it isn't directly related to what you want to eventually work in.
Do you have any computer knowledge like how to build a PC or fix one? If not, start with the basics. Watch Professor Messer's A+ training videos on UA-cam to get some PC repair knowledge. If you have any old PCs laying around, use them to learn and practice. See if any of your friends or family have old PCs they don't want anymore and use them to learn. They don't need to be fancy or even functional; bonus points if you can get them to work. Take them apart and look at the hardware, Put the system back together. Repeat until you feel comfortable working on computers. Move onto the software-side of things. Learn how to make a Windows USB installer and install Windows and drivers on an old computer. Learn how to install programs and printers. Learn some troubleshooting techniques.
Once you have a general idea of computer basics, you can move onto the higher level topics like cyber security. You don't necessarily need to follow this path, but I believe having a strong foundation of computers and how they work is important for future IT careers. After all, if you're working in cyber security, you would need to understand the technology you're working to defend.
great explanation, it answered some questions that was in my mind, thank you so much
How i will get the certificate ?
Can I get PDF of this course
Please.......
After watching this video where i can get the certificate
IT support should know how to protect cyber security
lovevol is very good application for it suuport
Can I get a mentor from the team
Need any remote job role as I am technical support administrator with over ten years experience in technical support administrator
Do I get certificate even I`m watching this course in a free youtube channel?
🎉🎉 Where is cf
1:44:42
Has the course name changed?
لبیک یا رسول اللہ ❤
how can i rejiter for the course and to interact with you
I have two questions:
1.does data engineer need a good communication skill, and be good at math?
2.can work as freelancer as data engineer?
Thanks
This course is not a data engineer course. But to answer your question, yes, you need good communication skills to work as a data engineer as well as a support tech.
15:31:00
How old is this course and how efficient is it in 2023?
Since someone said meta and there’s a woman with blue hair I’d say it’s relatively new
@@MegaMastiffman Dude!! hahaha
There’s information about USB-drives capacity which dates back to 2018 so it’s maximum 5 years old.
So, basically. An IT support profesional is a customer service representative? In other words, if you don't like dealing with customers, this is not for you! Right?
that's about it
Yep. There are a few different tiers, but it does depend on where you work. The higher the tier, the less you likely will work with end-users on a regular basis. The "customer" depends on where you work. In general, if you work in an IT dept. in tech support, you are providing tech support to the staff of your organization, not necessarily the public.
Starting here 14:00 it is basically that and more...