Computer crashes and no one can figure out why. You won't believe the fix!
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- Опубліковано 20 лют 2019
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Slainte, Carey just bit behind the times if you get this my security is safe on both, if you get this let me know if you have the message 😉
When I heard "Norton," I went into a semi-coma.
We used to have a old computer from 2009 with a amd atholon x2 duel core, and a old tierd hard drive. My dad PAYED $50 a year for Norton, and also to add onto it he had windows 10 installed with windows defender running at the same time. It was sooooo slow.
had norton once, it expired and shut down my computer wont let me do anything. it got to the point i had to reformat
Norton reminds me of the old mafia "Pay us to protect you" and you get nothing but headaches. One of the first things i do, on ANY machine, is rip Norton (anything) out of it because it's just worthless. I've seen better protection and security from "free" stuff.
Dont you feel safer now that Norton and lifelock are combining to give us double protection from the little gremlins.
Jason Luong me too thought it might be norton software problem,but no!
Proper old skool troubleshooting. Kudos to Carey.
Changing the switch is cheap, knowing what to change is priceless... Good job Carey!
Reminds me of the story of the chalk mark.
@@Robert_Keel, mind sharing the story?
And that's precisely why there'll never be a "PC Technician" course worth taking at a vocational training centre. All the theory in the world won't be able to arm you with the knowledge that comes from years of experience.
@@yorickhunt3371 Untrue. You just need an instructor that teaches Divide and Conquer methodology.
I got my intial windows training working for a company that did win95 launch support. 7am to 3pm 5 days a week for 30 days.
Lots of good knowledge, but the most important aspect was the stress on logical flow and note taking. To this day I use skills I learned in that class. It helps if you're a natural system guy.
Doesn't matter to me if it's a pc I'm working on, or plumbing.
Logic is logic.
Never in my life have I seen a faulty reset switch on a pc.
Always check the power first
CoolerMaster... why am I not surprised? When I disassembled my computer to remove it from it's old CoolerMaster case (which failed to prevent overheating within minutes when gaming, despite 5 case fans running), I actually had to cut through the front USB cable to avoid destroying the mainboard because of the cheaply made, shabbily fitting connector (which was stuck and couldn't be unplugged from the MB). I have now put all parts into a new case from a decent brand, and the system is running cool/smooth even when playing RDR2 at max settings. NEVER AGAIN will I buy anything from CoolerMaster.
I was working on a friends computer and it wasnt powering on, brand new system i just built a week ago. It ended up being the wall cord on a brand new system. Crazy stuff happens!
Didn't he already do a video on a faulty power switch with a very similar problem?
@@AAWT Cool story, but this was a Corsair case.
Refreshing to see an honest tech in this business!
better than $700 MOBO LOL
sad, that in the so called "Free Market Capitalist country" you can't trust people to be honest.
Unfortunately I see this all the time in my line of business.Companies/people trying to make quick money instead of catering for a life long client.
@CareyHolzman, hey man at @3:00 I immediately thought it was software. And at @7:00 I thought check the PSU next! My next troubleshooting area would've gone Memory instead of the thermal paste so my hats off to you for narrowing it down to the reset switch. Personally I haven't seen a defective switch like that from the pc case doing that, the closest I've seen was a faulty fan controller, so I saw the whole 27 minutes, and I NEVER watch videos all the way, bravo!!
Carey demonstrates the method of diagnostics and repair that works the best-methodical unplugging of devices/systems until the problem is solved. That is what makes you look like a genius in the eyes of the customer.Experience and patience wins out in the end. Kudos,Mr. Holzman.
It was a joy to watch, as a tech-support.
I will admit, I clicked through the timeline on the vid and saw the Hyper 212 on the desk and I made the wrong assumption of it being a overheating problem.
I myself, have never experienced an issue, where it was the reset-switch, so I would never have guessed.
Now, in the future, I will take note of such cases.
But then again, even when watching the video in it's whole, from end to finish, I didn't notice the worn out buttons, which could have been a great clue.
I thank you for this educational case.
Sincerely
A tech-support/admin of 4 years.
Awesome diagnostic and repair video, just found your channel. I’m an electrical contractor and an alarm technician It always amazes me the things I find that others can’t see or don’t fix properly. Keep up the great work
Being a desktop technician is one of the most skilled but least paying jobs. People think you just push a button and it magically repairs itself. They never consider the hours that go into updating, chasing drivers, backing up user names etc etc.
I totally agree. I see other less skilled jobs getting paid more than desktop technicians and its totally unfair.
This is probably because, the hardware that is inside modern computing devices, is cheap, made cheaply in China. The costs of parts go down, so does labor for repair. Back in the 70s thru the early 90's when the hardware was expensive, indeed, PC repair techs got paid well. Even before the microcomputer era, 50's to the 70's, mainframe technicians made almost, if not more than medical doctors of their time, when a single machine costs more than 4 modest homes. Modern hardware is modular, bad CPU, chuck it, pop in a new one. In the mainframe era, you were probably, desoldering, and soldering discreet logic on a board that was worth its weight in gold.
@@williamnichols2067 Want to see a corporation tech go NUTZ!!!! Pop your CMOS battery out and slide a lil piece of paer into the slot and replace the battery and put in a "ticket" lol. even if they do manage to get to it and pull battery and replace it, the tiny paper will go unnoticed and a "tech' left scratching his head lol. Nice for those techs that think they own the world and have to do their shit during most inconvienient time for EVERYONE else. You know, the ones who perform major surgery during rush hour when a band aid would hold it over till the traffic is "gone" then cut open the patient! lol
Believe it or not...... even STILL the vast majoirity of the population that uses computers are STILL completely CLUELESS!!!! as to the actual computers. Sure its cheap parts and shit now, pull it chuck it pop in new one done...... but most people who have computers STILL can't do the most simple part replacement. Parts are not "modular" the computer itself is the "modular part" as they chuck the whole THING and plug in a new PC over a simple memory chip replacement or a bad hard drive....... just throw it away and get new PC. It amazes me how society is pretty much integrated with technology 100% now, but still nobody knows how to change a blown fuse, they just throw the house away and get new one, cant be bothered with knowing how to change the fuse !!!!
So true, and not mentioning other people who think you should provide the help for free just because they know your name or address.
I agree so much. They take 5Yrs to Junk up there computer then expect the cleanup to take only 5 Minutes. and should only cost 30Bucks.
Brilliant! This is an excellent example of good, solid diagnostics! I think Bill's local computer emporium have left you a few dislikes!
@@gmc9753 Yep, and they wouldn't give a damn, and warranty only until you reach the door - been there, tried that!
Watching this made me reminisce of how I was trained (and how I train) follow the rule "least invasive first".
@@TheHappyLibra420 Yeah, everything he said reading through the guy's letter said "PSU" to me.
I just realized how sad it was that I got all happy because a technician was honest....
It's all about troubleshooting and not second-guessing your logical path.
As an "old school tech" I've had my fair share of these issues to the point where I just run the system on the work bench outside of the case to avoid getting trolled by a button or LED. Nice catch.
I had my PSU and power switch go bad a couple weeks ago. I swapped out the PSU and the PC would not turn on. So I used a screw driver to close the "reset / power on / off" circuit on the motherboard and the PC came to life. The switch had failed along with the PSU.
The fix was easy...the shell was over 10 years old, so no easy way to order a new switch. I cut the positive / negative wire of the power switch, and soldered on some extra wire, and connected it to a $5 toggle switch to manually turn on / off. The toggle switch is looped away from the PC and situated close to the keyboard. Problem solved!
No need for trying to hunt down a switch that is no longer made.
@@frankc5364 or you can upgrade to a remote starter switch!
Or a missing standoff.....
You are not the only old school tech doing this. The old way just works better! I'm always fixing computers other people can't. So whatever they are they teaching kids now isn't enough in my opinion.
Exactly. I've been building rigs for 29 years. With all of the parts over the years and with a test bench I have you trouble shoot everything. Also the newer power/push buttons are a crap shoot. It all comes from China where Quality control just sucks.
In 1992 I was working in London with a computer that wouldn't turn on Monday mornings. It was fine on other days but on Mondays it wouldn't start until lunchtime, then it was fine. It turned out there was a bad solder joint in the power supply. Over the weekend the heating in the office was turned off and the joint would contract in the cold. The rest of the week they left the boiler going in the building so they didn't have to come in early and start the heating. The first few techs tried replacing bits at random. (My fix was to leave it running over the weekend.) Eventually a very clever tech figured it and swapped power supplies.
I have a story of something similar, yet different. It was a nursing-home for elderly people, that had just renovated, But their new TV keept blacking out at times, and they could not figure out why. After finally calling an electrician they found out that the outlet the tv was plugged into had originally been for an electric heater, and was controlled by a thermostat in the room, but now that they had central remote heating it was just unused, so someone had plugged the TV into it. Whenever the room got warmer than the termostat setting it shut down power. The solution was simple: crank the now useless room-thermostat up to 35 degrees Celsius, which the room temperature would not ever reach since it also had remote-central-cooling for the summer heat spells.
@@andreassjoberg3145 Hahahaha That's a good one thanks for the Laughs 😂👍👍
I did one years ago when a chap called me with the computer resetting itself randomly, when i arrived he had the case opened, "cause someone told him it makes the heat escape easier", while i was there checking it a cat came into the room and settled itself just inside the case, few seconds later boom it reseted. the answer was the cat likes the warmth, I was lost for words.
Had a similar issue once with a plug that was wired "tight". During daytime the building expanded in the sunlight and pulled the plug apart (non contact) during night time (or very cloudy weather) it would retract and contact was re-establish, everything was working. Was a bastard to find....
Ahh yes, heat. The worst enemy of any computer, in more ways people might think.
I like you Carey. I like your demeanor. I like the way you methodically troubleshoot. I like the way you explain everything you're doing without talking down to your audience. I stumbled upon your video totally by accident and I'm SO happy I did!! Thank you.
Ditto Ingrid.. well put.
Most impressed with you helping Bill out and being able to not charge the poor guy. Really enjoyed watching your methods. Nice to have some spare parts around too, for diagnostics. I too was thinking PSU, so this was an eye opener. Great video, thanks!
A a young technician (20 years old - in college) This helped me a lot.
Learning is key.
Great job Carey! You are such a knowledgeable, well spoken and genuine Gentleman! You have just earned my respect and support for your channel: this is actually the first video of yours I watch and I have randomly stumbled on your great channel! Keep up the great work! Cheers from Montreal!
Hello, I happened upon your video and enjoyed it very much. I'm a propietor for a small computer business going on 26 yrs and I've seen my share of issues similiar to yours. You took the same logical steps, and diagnostics I would have. It's far more interesting than doing malware cleanup isn't it? Nicely done, very satisfying diagnosis and often neglected follow-up work you performed. Lesser knowledgable techs tend to drop it back in the customer's lap without doing the extra work that keeps clients returning. Kudos on the work and giving the client the no charge. Definitely deserved a break. Take care!
Hi Carey, Some "techs" really have no diag skills, they shoot the parts cannon at it and miss. I`m 62 and keep my family and friends systems running by actually diagnosing problems like you do. Btw I`m self taught, got my A+ cert at 50 yrs old, MS Beta tester since then. Love the logic you use in the diagnosis. I have had switches go bad too. Funny story...I was applying at Staples for a tech position, was waiting to talk to mgr, when a man came in with a similar problem. Unfortunately they were not techs..told him mobo was bad, paid for their time and left. I followed him to his car, asked about the problem, showed my cert card, and id and talked him into letting me check it out. He said ok, gave me his address and I said I will be there in 15 minutes. Went home to get my "kit"(tools, good power switch,Psupply good blank hdrive etc). Usually, like you, I worked on pcs at home. He was also told it was a bad motherboard, and
I knew they were wrong. I did my diag similar to you... I stripped it to the basics and booted it. Booted fine. So my first thought was temperature like you...cpu Thermal shutdown. Prime 95 results...ok. THEN it shutdown! I pulled my switch out(from my parts bin) and swapped with his......BINGO! Happy customer. He was not worried about the pc...just his wife`s pics of the kids and grand kids. Ordered switch, inexpensive repair...again..happy customer that gave a nice tip, and got a big hug from the wife. Told him to get a external hd and Acronis. Since then I have built several pc`s for his family. Much respect from this subscriber(me) on how you diagnose all kinds of issues, and the advice you share Sir. Thanks and God Bless.
As a newbie computer repair technician here in the Philippines, I learned so much in your UA-cam channel. Thank you.
I am also computer tech here in Iloilo, Philippines. Funny how we landed on the same video. I also was enlightened with good diagnostic routine. Simple problem but difficult for average technician to diagnose.
From Phil, I've encountered this problem before. The owner was told by acer tech that a new motherboard is needed hehehe I jokingly told the owner that the solution for this is "this key" literally my car key hahaha. I removed the power and reset wires and shorted the pins using the "key" then voila it worked.hehehe I then purchased a 15 Pesos switch at the local electronic store and solved the issue. hehe
@@jrelumba8043 hehe!
@@jrelumba8043 I also encountered the same problem but instead of key I shorted the pins using flat screwdriver.
Great call for the reset switch. I would definitely recommend you, without hesitation. Good job!
And the moral of the story is: If you don't have a good puter tech you know and try private repair shops. Always ! Get a second or third opinion. Just think if it were a person that was totally ignorant of anything about the PC except for turning it on and going to chat rooms or FB. They probly would of spent the 700 bucks for the repair from a person that obviously didn't know much about computers Yet was going to charge that much ! I subscribed.
Thanks Carey !
i'm usually the one people call for difficult cases so i appreciate Carey's video, for sure.. :)
Isn't it so sad and maddening not to have someone like him live next door? Why cant we have neighbors like him?? And he has fur kids!!
I have seen lots of problems like that when I had a computer repair business for 5 years.
Wow. And no charge for the repair. The world needs more folks like you.
This happened to me as well. A friend from work couldn't get his machine to turn on. I took it home and just hooked in a power supply from the same manufacturer. It turned on and it powered up and worked fine. I took it back to him the next day, went on the internet and found a power supply for like $12 or $15 and said this is what you need. When it arrived I swapped out the old for the new, connected it up and screwed it in place. He wanted to pay me money but I refused to take any. My reward was just getting his machine working again quickly and simply.
You have taught me something as a computer technician. It's great to see people like you out there. Thanks for the knowledge.
Straightforward methods & diagnosis. I had a business repairing 2500 machines a year on my own but it still didn't pay a decent wage....
I've never had a switch problem, but know proper diagnostics on fixing most common problems with process of elimination . In saying that, I learned something today...the beauty of life in learning something new everyday...subbed..Thx Carey
Outstanding diagnostic, repair and most of all service. What I appreciate most about your videos, you talk to us not at us. FYI: I am a retired field tech and now I work 3 days a week, for 30 minutes a day in a local municipality. Carey you are 5* all the way accross the board. Keep up the great work.
Great job. I am a computer tech also and see miss diagnostics from other techs often. This is sad because it tends to leave a bad taste with customers toward techs thinking we are all out for nothing but a quick fix. Take the time to do it like you just did and you got a customer for life. Keep up the great work!
WOW! That was fantastic diagnosing, Carey! In 20 years of PC repairs I've NEVER seen a faulty switch, ESPECIALLY one that causes an INTERMITTENT fault like that ... and I wouldn't even THINK to check that. The way my brain works, I always think about things like RAM, motherboard, video, power supply--the usual suspects. Great job!
TechNoPhobe you can diagnose this by breadboarding your system. This is something I advise to do because when a noob builds a computer (the person said he built it by watching a video) generally they would put a riser in the wrong position. It’s a pretty easy diagnoses for faulty front panel io or switches when you do it this way.
I have encountered the same problem twice but was a quick diagnostic because i had a lot of experience by that time. I had some weird ones that you won't believe like the military jamming wired ethernet connections, something i didn't even know it was possible. Diagnose that !
Ive repaired pc's for over 20years as well and never seen a faulty switch. But i've seen just about everything else, faulty cables, overheating, faulty ram, faulty hd, faulty vga ports, short circuited pci slots, faulty cd-rom and even faulty diskette drives. I would probably have found this fault as well, but maybe i would have used more time as i probably would make sure everything else was working.
I have a Corsair case and the same thing just happened to me. I just left the reset disconnected.
Actually had quite some loose contacts that caused issues. Sometimes something was grounded at the wrong place, or hard drives that "dissapeared" because the power plug was loose. Even a drive where one of the data pins was bent off (easily fixed by resoldering it. The drive runs fine to this day)
You didn't even charge the guy. You're awesome Carey...keep being a awesome person much love
I have been building systems since 1997 and I really like seeing someone approach diagnostics in this kind of professional manner. I have yet to meet a computer that I couldn't eventually repair although I have had many head scratchers over the years. Great work.
I have worked in IT for 6 years, and I am subscribing because I like the way you do things. I believe it is critical for my education to watch any and all troubleshooting videos I can to help me in my job, and to learn more.
Hope you heart my comment Mr. Carey i'm from Philippines and I work as an IT Technical Support for a company. But during my college years I really watched your tutorial videos. Even the oldest ones you don't have those flashy edits or music that makes the viewers hype. But all or most of your videos are loaded with iseful technical information. Kudos with your effort and with your long duration videos. It is really long because is loaded with long hours of explaining what's happening detail by detail. Keep it up man! All love from Philippines. :)
Thank you Mr. Carey for giving a heart to my comment. Really appreciate it. :)
You're a good dude for doing that. Cheers!
Crazy how honest techs are so hard to find. Most are all about the money not the customer satisfaction. I did repair like you till I became disable and still have customers coming to me. Love the honest man in any business. MANY THANKS FOR THE HONEST JOB YOU ARE DOING!!!!!!!!!
Sir, this was one of the most enjoyable repair videos I've watched in a while. You were clear, concise and interesting. Glad I found your channel.
Very educative video...i'm a computer amateur from 1996 with dozen of pcs, but i never had such problems...you can always learn valuable lessons...ty. you got +1 subscription :)
Awesome troubleshooting, glad to see that you look at everything that could possibly cause an issue instead of being lazy to blame it on something that you imagine is most likely the issue.
This happened all the time on old HP machines and eMachines (when HP acquired them). It wasn't obvious the switch was stuck or loose (sometimes it was) and just the vibrations from the fans and hard drives would be enough to engage the the switch. I figured it out the first time because 1. it wasn't overheating (quiet fans) 2. no odd software quirks 3. abrupt power cut. If it was the power supply it would generally make the system crash and/or lock up like with a bad overclock, not generally abrupt power loss unless it was cheap (but that's a quick test with another PSU or PSU tester which is "ok" for quick tests but shouldn't even be done to ensure the PSU is fine). Everything else would cause crashes, handups, slow system, errors, etc but not abrupt power loss.
If the system was shutting down like that from a PSU i would be honest with the client and tell them i can replace the PSU and get it running but i wouldn't have any confidence in ANY of the hardware that was connected to that PSU. The odd damage a bad PSU can do to hardware spans from random locking up/crashing from a damaged hard drive PCB to degraded performance from throttling or reduced component interconnectivity like slow SATA to dead Ram slots so you can only run single channel ETC. Cheap PSU's are the root of all EVIL hardware. A super cheap motherboard waay back in the day might make a CPU throttle when it was getting old or kill some RAM, but that's hard to prove unless you have a oscilloscope on hand ;-)
What a opportune time for this video. My PC had just started to turn off and restart and getting worse quickly. After checking the temps and finding them normal I disconnected the reset plug from MB and now problem has gone, running 24/7 and no issues.
Without watching your video I do not know if I ever would have checked this bit. Thanks
Good video. Level-headed diagnostics such as you have demonstrated here are unfortunately hard to come by. I'm impressed that you're not only an ace technician, you also present well. This is the first time I've watched one of your videos. I look forward to watching more!
It's ironic that I just recently swapped out an IdeaCentre 510S mobo into a K330 chassis, which worked initially but when I moved it and retried it, I got pwr and fans spinning but it wouldn't actually power on and of course I went through the entire gamut of troubleshooting components for 2 days (inconsistently) I just kinda had an epiphany 🤔, check the power/reset switch and... 💥 We have a winner. I ended up watching this just to see if it was something new to me and it turned out to be what I had literally stumbled through the day before... Either way, thanks for the tips and advice...👍🏿
Dear Carey, at 24:40 min the temperature wasnt 80°, distance to T junction is the temperature 'overhead'. T junction is the temperature when the computer starts throttling down to prevent overheating and damage, usually at 100 °C. See that the current temperature of a core and its respective overhead equals to 100° (current temperatue core#1: 52° + distance t junction core#1: 48° = 100° etc. ).
Lol. Good catch. He was looking at the wrong lines -- I'm pretty sure he must have known that already.
The weird thing is he looked at the correct line on the first run then the wrong one on the second run. For anyone seeing these comments that wants to know the actual improvement: It wasn't 20c cooler it was about 40c cooler.
@@levigoldson4242 Reading the temp charts was pretty consistently wrong at first. He correctly got the labels right eventually.
The improvement with the better cooler was amazing, close to 50*C difference ... Very close to what the room temp was...
I had a machine that randomly reset itself. Turned out that a customized, super heavy CPU heatsink had stressed and cracked the mainboard (maybe owner dropped the case at some point?). Some epoxy and solder and a new, much LIGHTER cpu fan later and it ran like a top. That was a fun one. The owner was super happy. The guy in the comments that said taking the mainboard out of the case is sometimes necessary is spot on. You did a great job troubleshooting this! I'm going to have my students watch you chase this one down. Fun to watch. Thanks for sharing.
Just stumbled upon your video. I am 60 now I built pc from day one. Just because I could not afford to buy them with house and 3 kids. Buy the parts and build it. Love your video. I will watch some more and click and look at the links you supply. This is how you diagnose, anyone can repair diagnostics is a whole different thing. I like your step by step strip it down and then add back. It is nice to hear your not charging for time on this. I am sure he would have been happy to pay.
You sir have earned yourself a sub, keep up the awesome videos!!
Same on this!
@@TheHappyLibra420 +1 here. An excellent presentation style, IMHO.
I hope you are teaching computer classes at a local college. They need instructors like you!!
I reached half way through and I would have never guessed it could have been the reset switched. Nice job!
After 45 years doing PCs, I've cracked more cases than many techs have had hot meals, and fixed many problems that other techs said couldn't be fixed.
You're a true expert, and a credit to the job. Looking forward to seeing more of your videos.
$700 for a motherboard? Crazy! With this money you can almost build another PC. Great video and diagnostics by the way! :D
Even if they replaced his mobo, it still wouldn't turn on because of the reset switch lol.
Maybe shipping and manhours for "troubleshooting"
The place I used to work for got this all the time. The other shop in town, which had been around for 20 years prior, was constantly just guessing a problem, proposing a super expensive fix, and we would get the customer later.
We had computers come in where they had replaced the HDD because the CPU fan was dead, or the motherboard got replaced when the power supply was screaming of popped caps.
My favourites were the ones where the other shop had the computer for weeks, diagnose find the problem, and I switch it on while the customer is still telling the story, and just say "popped caps", or " dead HDD" just by listening to the sounds it makes.
Sadly there are hardware shops who take huge disadvantage of people. It isn't that all expensive if you diagnose the correct way. And customers will come back if you treat them fairly. ;)
yeah, its a good one. Rare problems like that are sometimes hard to diagnose especially if you don't have spare parts to eliminate test with . What a pain. Well done!
Good job Carey. I'm a retired computer tech and appreciate seeing honest work being done. I have that exact same cooler you added, on my i7 Hex core. It worked great till the fan axle froze after 3 years and stopped cooling. Thankfully there was still enough cooling to keep me going till I could fix it. Cleaned the corrosion off the fans ring magnet and greased the axle. Works like new again. But in the old days (when this stuff was made in North America) the fans would have lasted longer than the computer, like at least ten years. Prefer solid U.S. construction over the cheap stuff, when I can get it in Canada.
Even though the box and product say Cool Master USA, the sticker on the back of the fan says Made in China.
Another great video Carey, sure has taught me a great deal in diagnostic repairs, one of your last videos ( aka Memory problem ) was the exact same issue that caused my Wifes PC to have a major fit. I worked the problem the same way you would have and fixed Her PC, saved the Wife an otherwise expensive repair shop bill and saved my sanity as well. Another +1
Well done, that was educational, sometimes it's the smallest element that can cause so much wasted time in tracking it down.
Those 4 temps below are actually "distance to TJMax" which counts backwards from 100C on this cpu, so it was actually 40° colder!
I do pc build and repairs such as this. and also figured out the same problem. good to know I somewhat knew what I was doing. glad to see some people out just to help someone in need and not charging for labor. thumbs up good sir.
Your clear and concise style of presentation is a major plus - I found this video very easy to follow, which reminded me of a very similar set of issues involving the reset switch on a Win-7 build some years ago.
Wow, sometimes its the tiniest, most unsuspected parts that can cause the biggest headaches, right? Same stuff with e.g. cars. Your front headlights won't turn on, you think they're broken, when all this time the cable just wasn't plugged in. Great job being patient, knowing your stuff and having this much experience. I also learned something, without knowing it xD
GM added a module to some of the older vehicles (2004) with halogen headlights to reduce the average power to them for daytime running. The problem is the halogen light is much cheaper to replace several times instead of the controller module. The high beams are just a switch and a relay so they most always work. It also easier to remove and replace a H3 lamp than taking a dashboard apart. Even Wally World stocks them. I think those electronic parts should last longer than the payments? Who knows what kind of surprises I will get with the 2016 I bought.
Well, new car models since like I think the higher end 2010+ models have head and taillights as a complete module, so if just one light/LED fails, you have to change out the entire front light module. Also yes, those electronic parts should in theory last longer than the payments. But cmon, you know how basically every company is utilizing planned obsolescense, right? They always want you to buy their newest models, hand over a ton of cash, then rip you off even more with the repairs. Apple, anyone?
They wanted to charge $1200 to "repair" an older Macbook. A 3rd party service shop just took it apart, turned out one or two pins of the backlight ribbon cable connector were bent. The guy bent it back, all in all took about 3 minutes and he did it for free (if thats what the customer wanted.)
Had a 2002 Ford F-150 where the break lights stopped working. Tried everything i could think of from changing to the bulbs to the whole unit. Finally found a thread where some people figured out that the issue was caused by a wire in the steering column becoming unplugged. Opened it up and bam there was a single green wire that had ejected itself about half way out. Ford didn't think that when moving the steering wheel up and down for years would cause the clips to become so loose that the wires would dislodge themselves. If someone hadn't had discovered that i honestly don't think i would have been able to fix them without paying an exorbitant amount
My mom had a 2006 Honda Civic LX.
The battery kept going dead overnight when the car was off and parked.
Also, you couldn't turn the air conditioning off; if you had the blower running with the compressor off, there would still be cold air blowing. In fact, the air would be far colder than it was supposed to be since the clutch was never disengaging when it needed to be while using the A/C (the compressor cannot be always running, even with max cold A/C, otherwise you run the risk of icing over the evaporator core).
Turns out, both issues were related to one problem: a sticking compressor clutch relay in the engine compartment fuse box. With the clutch engaged, even though the A/C was supposed to be off, tapping on the relay caused the clutch to release.
Because the relay was stuck, the clutch was always energized, so the compressor would always be running whenever the engine was running, even if the air conditioning was turned off. And even with the car turned off, with the keys out of the ignition, the stuck relay was still allowing power to go to the clutch, which explained why there was a massive enough draw that left the battery dead overnight.
Replaced the relay by pulling the old part out and plugging the new part in, which completely solved the problem.
When I had my internship at a computer repair store, the #1 reason why the mouse cursor was freaking out by itself was people had their palm on the touchpad while typing. It was a really difficult problem to replicate.
Glad that CAREY did the repair work for no charge.! Great VID!
Just saw this, I am bloody furious! The amount of times I've had this with builds using recovered components, never occurred to me that the switch could be faulty... From old athalon to AM3, I just put computers together for fun, test and then parts bin them. Have given some away to people who didn't have one. I never enjoyed playing and fixing PC's with windows 10, so I don't really bother much. Still you got a sub from me. Now to binge watch previous ones
Great video! I have worked as a IT mechanic and IT support for 16 years and i have never before seen a reset switch acting like that. Ruling out what isn't the cause is usually the only way to go. 10 points for a job well done!
All the dislikes are probably the unqualified technicians competitors! You sound like a very honest and highly competent man, the kind I like! Wishing You a prosperous business!
WHAAATTTT!... An HONEST computer technician....!!! I'm liable to have a heart attack !!.. This guy is amazingly nice and smart. WOW... So easy to listen to and understand with my limited knowledge of comps.... GOOD FOR HIM... he WILL be a successful businessman.... Can you do info on usual problems with HD;s.... and loss of info... Arrrgh... (specifically... taking a HD apart,.. and showing how to "unstick" the feelers THE CORRECT WAY!!). Thnx.. you're a good man Charlie Brown !..
yes believe it or not we are out there and we take great pride in what we do, i don't work as a tech these days but often get asked to resolve a pc problem i usualy only charge for parts if needed, i get satisfaction in helping very frustrated people like bill who often get stung for loads of money by the very likes that critisize those of us who are honest. ex microsoft dell pc technician.
I've only run across this one time in my career. Pulled my hair out trying to fix it, and discovered it in a similar manner to what you did. Excellent diagnosis on your part. BTW, tell the customer to ditch Norton. It causes more problems than it will ever fix.
This was well done. As a PC repair tech myself, I want to believe my experience would have gotten me to the correct diagnosis as well. I hate making mis-diagnosis.
Sometimes I spend hours and fail to fix the machine... And I don't charge if I don't fix.
You get the Mother Teresa Award.
Like me, you get to learn a lot for free
We have 2 CHIC's - "Cary Holzman Inspired Computers" in our home. Mine was built in Dec 2013, and my wife's in Nov 2015. We NEVER turn our computers off unless it's to blow out the dust bunnies or we're going to be away for a day or more.
Heck...I've checked my wife's computer to make sure she's doing the all the updates and occasionally I've seen her computer uptime exceeding 50 days without doing a reboot.
Both of us are running Win 7 Pro 64 bit.
Same. I never turn my PC off except for maintenance/cleaning. I was having all manner of issues with my Graphics Card, getting lots of LiveKernelEvent 141 events. It got so bad I thought - since it was a used GPU - that I would need to get a NEW Graphics Card. Nope!
1. Get MetroVac Blower and BLOW OUT THE DUST. Watch dust cloud pour from Case.
2. Clean all the Fans with Microfiber Cloth 'til they're like new.
3. Oil 'scratchy' rear case fan with Machine Oil. (Optional: Oil others if needed.)
4. Take out GPU and BLAST with MetroVac. Watch dust cloud pour from GPU.
5. Install Case Fan in lower-front of case to pull steady air supply in to feed hungry GPU fan(s).
6. Reinstall GPU/Graphics Card.
7. Optional: See how old your BIOS is and if more than a year old--UPDATE IT.
Result: STABILITY. ROCK. SOLID. STABILITY.
This guy taught me PC repair 5 years ago. Good to be back on this channel to find he's still teaching some more.
Great work. I totally overlooked the reset switch as being a potential cause. Great diagnosis, and great repair and upgrade. Takes hours of rebooting and testing to find computer issues, kudos to the effort and time put in sorting it out and for not charging Bill.
How insulting... $700 and some change, if the customer went ahead with the so-called 'repair shop' for that motherboard swap. When all it was, was something so simple, and easily replaceable. Really goes to show how the integrity of these shops has been flushed down the drain. Gotta appreciate Carey for his patience and knowledge to _properly_ diagnose the issue.
Doubt the shop had a clue.
Things are made simpler sometimes when many things have been tried many things have been eliminated. By using a known good hard drive he is able to split the issue in two finding the issue to be hardware related. Then removing and trying till the issue is found. Many software problems are reported as hardware issues. I had an admin before couldn’t get logged on to a laptop tried many times with his and the user password and couldn’t get in. After making password visible we figured out the problem. Someone had changed two keys and both password had that key in it.
I would love to do an exposé on the $700 "repair shop" knowing that it was only the reset button that was faulty... I'd like to let them go ahead and replace the motherboard (giving me my old one back) and then letting them discover subsequently that the motherboard wasn't the problem. Would they be quiet and fix the reset button themselves and then lie to me by explaining that the motherboard was the problem? Or would they admit that the motherboard replacement didn't help matters...? Or would they take the business hit, put my original motherboard back in the case, and do additional troubleshooting? Even if they discovered that it was the reset button, how would they charge for replacing it? At that point, they would have invested a lot of time and labor replacing a motherboard that didn't need to be replaced--so the whole repair effort likely would represent a business loss. This makes it clear that there are hidden costs to not knowing what you're doing--and that's probably why there are a dearth of reliable computer repair shops: they're simply not easy businesses to run successfully if you don't have exceptional troubleshooting skills.
@@dr.robertjohnson6953 Another problem is the tools provided to these "techs" are horrible. They can't download products that are not corporate approved. They could face law suits if they did that. Backup and clean install is often the best tool at their disposal. I worked for Staples Easy Tech and our options were connect to the "Matrix" (Remote tech center) or backup and clean install. They want you on the sales floor not behind the tech bench. It sucked.
@Xpenguin17revived be a socialist - fix it for free (expecting government to pay you) and starve.
Very nice! I was 'shooting the problem while watching the video and had my own list of things I would have checked. I have to admit I've never had to go down to the wires supporting the power on/reset button. It's a pleasure watching a fellow professional do his thing! 👍👍😎
This was one of my favorite jobs you did. I at first was thinking the CPU was maybe overheating but learned something new about the power and reset switches.
Great video.
From one old-school tech to another, I salute you, sir! Subscribed!
Troubleshooting is an art we refine throughout our tech carrier, this is a great example!
Thanks Carey 🙏 your videos are seriously blessings to a lot of people.
Work like a charm.. Being a good technician golden rules is always have a spared , swapping , eliminating , replacing.. those are the methods , Sometimes we overlooked small things & thinking its really a complex.. but I saw how you handle issue and make it simple , & most of all you are a good man and honest . More power to your channel..
Great video Carey . I'm just an untrained novice but I love to build my own computers and do my own repairs but I'm glad I found your site because you really know your stuff . Great job and very good of you to give the customer a break . Poor guy could have bought a new system for all he had to spend .
Mr. Carey my utmost respect on the way you handle every repair. Thank you for this awsome videos.
Subbed! this is the first time I'm watching your videos and I love how you work :) After you read that paper, I thought it may be some issues with those switches... It happened to me before...
Hey man - that was great.
I put my first computer together in 1983 from components and except for lap tops did that to all of them but the last two cheap one's I just bought as stand in's because of time constraints.
Before I retired in 2005 I fixed a lot of computer problems.
So - it was FUN watching you debug that system. I've lost count of the number of squirrelly computer problems I've seen.
Good Job Man. Good Job.
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I've encountered auto-reset problems a lot of time, the main cause for such problems are bad CPU and Heatsink alignment or poor thermal paste application,, ,but this one is new to me, I never expect a simple mechanism such as a reset switch to cause such a big system instability, ,thanks for sharing, , a new addition to my troubleshooting database. . .
Great catch! A lot of tech guys would miss that....they don't have what you have! You have something that is hard to teach and can't they just read a book,... You have common sense and deduction skills due to experience! Thanks for bringing us along with your thought process!...P.S. I used to do I.T. for a living...so I understand. I feel bad for Bill too! Thanks again!
A lot of tech guys would miss that because they go after the big things, not the small things.
I was thinking it might be a faulty CPU or power supply, but dang... such a simple/cheap part to fail... I wouldn't have thought to even check that! I guess that's why I'm more a software guy. ;) You have a great process for determining the problem step by step, as well as the explanations of the process. New sub for me!
I was thinking it was the CPU, because the customer replaced the PSU and the problem persisted.
I was thinking something in the bios, before he said the customer tried replacing the motherboard.
Then I was thinking some kind of short circuit, which turned out to be kinda correct. As the reset button kept "shorting out" as if it's was being pressed.
I have worked in a computer repair shop myself, you see ^^'
@@PerfectAlibi1 To be honest, i would remove everything from the case and see if it works. Not unmounting the system from the case can hide problems that you might miss. I once had a customer who for some reason had no sound. After re-installing windows our own way to elliminate "software" problems, it still didnt work. After replacing 2 motherboards and 1 CPU (they were our own parts so we had the liberty to do it even for testing purposes) the problem persisted. Only after we dismounted the system from the case we found out that the customer had mistakenly placed one extra lifting screw on the case (the usualy golden one) we found out that it was shortcircuiting the motherboard from underneath. So bottom line is, first check to confirm the problem of the customer, then if you think is necessary, unmount it from the case.
CPU is literally the last thing that can go bad and if it goes bad it would just stop working in most occasions. This video is very good at showing how a PC troubleshoot should go.
Me too, I work on comouters and in 16 years.... I've never seen that problem 😮
Good job sir! Solid old school process-of-elimination troubleshooting. I've been in the industry 20+ years, and it's hard to find a clear minded tech like yourself. Keep up the good work.
@CareyHolzman - Thanks for sharing/filming/editing/posting....much appreciated.
Seem like I can still learn something even after 10 years with messing around with computers
toushiouru1989 i kind of second gussed it would be something peripheral to the motherboard itself as it had recently been RMA'ed and swopped out. If you test benched the motherboard with everything non vital stripped off it you still would not have replicated and diagnosed this problem as it was specific to the case power switch itself. It really had to be eliminated in situ by process of trail and error. The usual candidates for this sort of thing are an unstable BIOS, dodgy PSU and/or connectors and overheating CPU in that particular order. The larger heatsink was a nice touch but not strictly necessary with light useage as i don't think he would ever have stressed all the cores out for such a length of time in the way the test utility did.
In the IT world, it's impossible to finish learning ^^
Nice comment. Always something new to learn.
If you had a lot of computer illiterate friends and family growing up, you gained a lot of experience lol, outside of that, you wont know till you run into it, ive seen all sorts of head scratching problems with stupid simple solutions
Word of advice: You always learn, no matter your knowledge's limits.
Very good project. Totally interesting and valuable. WELL DONE!
It's good to see logic in use. It also shows that troubleshooting a computer does take some time to figure it out. I'm glad he did. I thought it was the processor during the first few moments but logic and experience prevailed when trouble shooting it. Great job as always.
I have in my soon 30 years of working with computer service and repair have had a problem like this with a micro switch causing a problem like this. You did a very good work solving this problem.
I've diagnosed a faulty power switch before.. I felt like a freakin genius, never expected to find that as an issue.
now I check the switches almost every time, and yet I've only diagnosed that one time. Its a corner case issue that could throw anyone off track.
I dont have a power switch tester- i've always used my Philips screwdriver to intermittent contact the respective switch headers.
I love this type video. Thanks you for all your great work and material.
Good call dude - I now know what a stuck switch looks like. I honestly would have checked the BIOS first to see if he was trying to overclock or something but you skipped right passed that to go straight for the cabling. When doing repairs like this I always try to unplug as much as I can from the mobo to see if the problem still exists. then start plugging things back in to see if I can reproduce the problem. This is a prime example of why this is a tried and true method for troubleshooting. You definitely have an eye for repair!
Another great computer troubleshooting video. It's ashame that so many viewers gave it a thumbs down though. I suppose everyone else in the computer troubleshooting field thinks they can do better. Well, step up to the plate and take your best shot!!!
Had this issue a few months ago with a friend's PC. I left it running and I didn't have the issue, as soon as I took it back the problem again presented itself.. I had done pretty much all your steps except using a fresh install. Everything in the system checked out. My friend didn't have to wait much at all because I had a switch in my spare bin. Always good to have some spare parts like those!
I Love Your Channel. I used to fix Electronics back in the day. from 1984 to 2001. I Love to see people do the REAL WORK. Not just say well Mother Board Needs changed lol
Love the process of elimination from most-eliminating to least-eliminating, incredibly efficient diagnostic tactics. I would have first probably taken the board out and set it up outside it's case just on the offchance part of it was shorting the back of the board as it got warm, but you found the problem sooner than I would have.
Nice to see a good man at work, logic and basic fault finding are all that is needed. Keep eliminating the obvious and you get left with the faulty part. The most simple part can cause failure, a faulty mouse stopped my daughters laptop from booting up. A new fan I installed on a new build stopped it booting up. Looking at other peoples machines a dead bios battery causes failiure. One laptop I repaired had a faulty keyboard that prevented it from booting properly combined with a faulty stick of ram that was a difficult one to diagnose. I only do it as a hobby though.
Carey you not only an expert but you are gentleman
Carey is experienced, skilled and professional.
Carey is the guy you want on any repairs. He's bluntly honest. He's knowledgeable. I appreciate people like that. Just tell me I'm doing something dumb or have done something dumb. Then tell me how to fix it or how much you charge to fix it.
Great work Carey, I hope this inspires more techs to troubleshoot more effectively! Louis S
total respect, I just subscribed, for the simple reason you seem like a guy that does not give up where others failed - well done!!!