What to Do When You Don't Know the Answer to a Customer Question: IT Customer Service Training Video
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- Опубліковано 10 вер 2024
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Sometimes, customers and end-users ask questions to which we don't know the answer. Our ability to handle such situations professionally and with integrity can make the difference between a satisfied or dissatisfied customer. In this IT customer service training video, Don Crawley, author of The Compassionate Geek explains what to do when you don't know the answer to a customer question. The video includes tips for what to say and how to handle such situations for a successful outcome.
#customerservice #helpdesk #servicedesk
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What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach IT people how to get along so they can work together, get things done, and take care of customers (and each other). (www.amazon.com.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: CompassionateG...
i hate that situation when my client asking something that i dont know, it makes me look stupid ;(
I hate it too but it's going to happen. Just accept it and follow through with research and a concrete solution
well you are stupid and have built this fake image around not being one.
Same
Great video. Thanks a lot Don!
Thank you for your video! I completely agree with you, and let me say one more time , I absolutely like your video :)
I approve this messages
fantastic.
I have an interview for IT Help Desk today in 2 hours. Let's see if they ask this question!
Hi, the interview went very well. They did ask this question. Thank You
@@thecomptguy9656 you still in IT? im planning on studying it in the future and working my way up the career.
I tell them I’m new, they go, well you work here, 😬😬😬
It's perfectly okay to say you're new (if you really are) and to say you need to look up the answer, consult with a colleague, or check the knowledge base. Most people will be fine with that. Of course, there will be an occasional person who doesn't like that, but you must still maintain an air of friendly professionalism, especially with challenging end users. As always, think about what you would want if you were in their position. Remember, at all times, you're the voice of your company to your customers. Good luck! :)
You shouldn't tell them that you're new... that's not their business & nor would they care to know
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