How to Build Systems (so your business runs without you)

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  • Опубліковано 2 лют 2025

КОМЕНТАРІ • 253

  • @SimonChoe1
    @SimonChoe1 8 днів тому +17

    Congrats, you got me in the 32 steps.... well done girl, you are official the most funny girl talking about a serious or probably boring topic I've ever met, keep up the good work! 👍

  • @labsanta
    @labsanta 8 днів тому +22

    00:03 - Efficiently systemize your business in under 35 minutes.
    01:39 - Create clear work instructions for business processes to ensure consistency.
    03:20 - Identify and address the most needy area of your business.
    05:01 - Identify and prioritize key activities to optimize your business systems.
    06:50 - Define tasks clearly to streamline business processes.
    08:36 - Delegate ownership for effective business systems.
    10:15 - Effective delegation goes beyond task completion; it fosters growth and improvement.
    12:02 - Systematize business processes for efficiency and time savings.

  • @whatznext28
    @whatznext28 10 днів тому +5

    Thanks Layla! I'm starting a business building marketing systems for local businesses.
    This will help me systematize my processes from getting leads all the way through onboarding and quarterly follow-ups.
    That way systems run my business and I can hire people to run the systems.

  • @carstenjensen3123
    @carstenjensen3123 10 днів тому +6

    I feel lucky to have met your videos. Thanks. Your format is amazing!

  • @AppyDave
    @AppyDave 9 днів тому +11

    I'm at the 4:30 mark and loving this video! The humor, storytelling, editing, and the information you're delivering are just fantastic.
    When you got to the 32-step prioritization process on needs analysis, I literally LMAO and had to comment.
    At the beginning of 2023, I made a video on my 30-step formula for launching and optimizing a UA-cam video using GPTs. While it’s a decent workflow, I now realize it was way too big, and I could’ve been more focused on each individual phase of the system.
    Right now, I’m working on a video planning workflow for my livestream channel, and it’s already at 19 steps across four phases. I was planning to do a video on the whole system, but now I think I’ll break it down into individual SOPs by phase. Something like:
    “When SOPs Meet GPTs: Planning Your Livestream”
    or “When SOPs Meet GPTs: Creating Media Assets for Your Next Livestream.”

    • @AppyDave
      @AppyDave 9 днів тому

      I'm diving back into your video and will probably subscribe. I’m not sure what else you cover, but if it’s similar content, I’m definitely looking forward to more!

    • @AppyDaveResearch
      @AppyDaveResearch 9 днів тому

      This is my other account, where I plan to host my live streams. I recently did six in one week and have been thinking about how to keep up that momentum. This is where I’ll be testing my workflow idea

    • @AppyDave
      @AppyDave 9 днів тому

      @task

    • @AppyDave
      @AppyDave 9 днів тому

      Note to self: What Layla calls "System, Processes, Tasks", I call "Workflow, Phases, Steps"
      OMG, just that simple idea of delegating my personal process/phases to a team member is simple, not sure why I haven't been thinking of that.

    • @AppyDave
      @AppyDave 9 днів тому

      9:22 "But Layla, what if I don't have a team?"
      Easy fix, AI Agents such as the new Open AI Operator framework is how I'm dealing with that particular issue.

  • @HorizonSearch
    @HorizonSearch 2 дні тому

    I love the analogy of raising little babies, Layla. Babysitters maintain the status quo and do just enough to keep things running. But raising a baby to maturity requires stuff like mentorship, investment, and trust. Same thing in leadership: you're not just delegating tasks but also developing people.
    Great systems indeed grow from a combination of structure and freedom.

  • @brownmasao
    @brownmasao 8 днів тому +2

    Currently at 7:51, am a business student, my girlfriend is a small business owner, and I want to be selfemployed as well. Love the video already since I learned all about the processes (on a surface level) and it was always to complicated. I wanted to often use these theoretical approaches for my personal life cause "what you learn here will not only help you in business, but it will help you in life!". Yeah, everything has their time and place, but it just doesn't make sense for a one, two person operations.

  • @DetlevObst
    @DetlevObst 4 дні тому

    It was a joy to watch your video as you share your subject with clear analogies helping esp noobs get a handle on how to tame their processes. Nice work!

  • @RobStevens64
    @RobStevens64 2 дні тому

    The traditional approach works in manufacturing and other complex systems where the steps must be followed exactly as written, and where the person following the steps may be a fresh hire. Most Business Schools and MBA programs (including mine) are heavily biased towards manufacturing because that’s where most of the research has been done. But most US companies are SERVICES and need a different approach. So thank you for calling that out!
    For nearly every service company, if a process is that detailed and can’t be deviated from, it should be automated. If I have people in the loops, I want them using their critical thinking skills, so I keep my processes more like guardrails … keep them on the road and driving as fast as they can. Then my job as a manager is to remove speed bumps and fill in potholes. So most of my process development is taking process out of the process if it’s not adding value or is better off being enforced by the system. Process improvements then come out of their day to day use of the process / tasks … in fact, I build that recursive loop into every process so it essentially becomes ‘self-improving,’ either by system enhancements or process change meetings.

  • @omarevealed
    @omarevealed 2 дні тому

    Thank you so much Layla for simplifying the chaos in my head! So good!❤❤❤

  • @raguellagrande7344
    @raguellagrande7344 2 дні тому

    Thank you for reminding me to start recording and talking through my administrative tasks to establish SOP documents for future hires

  • @bloodydapi
    @bloodydapi 4 дні тому +1

    TASK, please! Especially recommendation for a better way to prioritize tasks than the Eisenhower matrix would be extremely useful. And also - how to organise tasks from various areas when you are truly single business owner and you do everything by yourself (accounting, marketing, shipment, cleaning the office and - if you have some time left - taking care of what your company actually offering). Thanks for this lesson / video - it's easy (and pleasant) to follow 🙂

  • @NomceboMkhize-xo5uv
    @NomceboMkhize-xo5uv День тому

    Basically building a framework for our business! Love this video, first time here subscribed already!. I need to focus on prospecting more

  • @korntatan
    @korntatan 8 днів тому

    Love your vid. You deliver the serious stuff in the most engaging way I ever seen.

  •  3 дні тому

    Beautiful video, love your energy! Got tons of value 💪

  • @juansalinas8881
    @juansalinas8881 6 днів тому +1

    Congrats...easy, short and fun. Best.

  • @gretchenbignolet7393
    @gretchenbignolet7393 7 днів тому

    Yes please: TASKS (capacity, due dates & prioritization!!)
    Thank you!
    And great video so far, thanks!
    (I pauses to comment "Tasks" mid-video.)
    I love your teaching style, approach & fun, playful humor too! 😊

  • @Spacepuft
    @Spacepuft 12 годин тому

    Love your approach and content 🙏🏻 thank you

  • @sba995
    @sba995 9 днів тому +1

    Je viens de mettre en application vos conseils: en 25mn j'ai priorisé le domaine douloureux, dressé le tableau What when who, listé les points de méthode (reste à faire une SOP) et surtout identifié les actions d'amélioration prioritaires. Merci beaucoup pour votre travail et vos vidéos de France 🙏

  • @moranjose
    @moranjose 7 днів тому +4

    Tasks - Would be great to have more videos on delegation and tasks

  • @sruckel
    @sruckel 3 дні тому +2

    The trophy example is describing the many steps of a process just like traditional consulting. Then you targeted one action step to fix in the overall system. This is traditional consulting with a 21st century spin.

    • @LaylaPomper
      @LaylaPomper  3 дні тому +1

      Exactly! Just iterating instead of overhauling makes it not just more accessible but also more effective for small teams today!

  • @AnilPal-je2zm
    @AnilPal-je2zm 23 години тому

    It's really awsome.. As a startup founder, I was looking for sthg like this..
    I will try to apply it.. will see how it goes..

  • @DrewAMG1
    @DrewAMG1 5 днів тому

    Lol, that "Yooou" part got me.
    Helpful vid.
    Thanks!

  • @WealthyChronicle
    @WealthyChronicle 4 дні тому +1

    The idea that 'future me' is also part of my team is both terrifying and motivating. 😂 Anyone else feel personally attacked but also inspired? 🤯

  • @elena_broglia
    @elena_broglia 3 дні тому

    Thank you for this video!! So helpful and down to earth!

  • @thegroundwaterguy
    @thegroundwaterguy 7 днів тому

    For things like small water utilities, for instance, the needy area concept can work, but it might be better to think in terms of criticality of processes, just like we think about critical physical assets in an asset management plan. That might give a better way to prioritize systemitization of processes.

  • @katisteven3642
    @katisteven3642 8 днів тому

    This is great for someone trying to start a small business but doesn't have an MBA or doesn't know where to start.

    • @DeepThoughtver42
      @DeepThoughtver42 7 днів тому +1

      MBA is totally misunderstood. It is not specialising in nitty gritty, but higher level management.
      Also, not all MBAs are created equal. Especially those "executive" ones seem to be quite lacking and can hardly be called Master level or even less a diploma level.
      The organisation always knows best what to do how. It also know what is wring and even how the problems ciuld be remedied AND whise responsibility it is
      It only needs somebody skilled enough to ask correctly, and methodically work with them to find out and model it all. Simplify and automate all you can. People will follow if you involve them and make it all make sense to them .

    • @katisteven3642
      @katisteven3642 4 дні тому

      @DeepThoughtver42 i didn't even know this, lol.
      Thanks for this.

  • @lpanebr
    @lpanebr 4 дні тому

    9:25 that's actually a great advice, to think of your future self as another team member!

  • @margsenjo1603
    @margsenjo1603 9 днів тому +2

    great video! which software do you use to cut your videos? :)

  • @MarcelFelix
    @MarcelFelix 7 днів тому

    The best teacher!! TNKS!!

  • @samiraordahi
    @samiraordahi 7 днів тому

    Amazing content! Congrats from Brazil ❤

  • @Adam.3313
    @Adam.3313 5 днів тому

    Tasks. You are awesome and thank you for helping me step forward in my career.

  • @JohnCorrUK
    @JohnCorrUK 8 днів тому

    Great advert for your consulting business - bravo 👏

  • @ChrisCastanes
    @ChrisCastanes 6 днів тому

    Learning to sell, regardless of your industry, is imperative.

  • @neildpadmore
    @neildpadmore 7 днів тому

    What a great video! Thank you. Watching from Zimbabwe

  • @april_help
    @april_help 7 днів тому

    Yes, please do more videos on tasks management as a soloprenur! I'm a Project Manager/Virtual Assistant/Social Media Manager lol...I''m using Taskade (moved from ClickUp) but realize it's not the tools, it's my systems!

    • @LaylaPomper
      @LaylaPomper  7 днів тому +2

      “It’s not my tool, it’s my systems.”
      Exactly! So glad you shared this. Say it louder for the people in the back! 👏👏👏

  • @TimurBakibayev
    @TimurBakibayev 10 днів тому +1

    This is gold

  • @indietonne
    @indietonne 6 днів тому

    Task would be great. Great video.

  • @Mr_TN_PI
    @Mr_TN_PI 8 днів тому

    You are a great speaker. Very skilled at sales too. Loved the video.

  • @aaronfortenberry7128
    @aaronfortenberry7128 9 днів тому

    I actually enjoyed this video... I'm looking forward to checking out more of your content. Keep it up! TASKS 🙂

  • @legirishauri
    @legirishauri 9 днів тому

    Where do yous tore all this. Dashboard in Notion. Or google docs? What's the structure so it doesn't get messy

  • @lumoborteidoku
    @lumoborteidoku 10 днів тому +1

    Tasks! Great content as usual.

  • @robfinito4671
    @robfinito4671 10 днів тому

    I have a question... Why does step 5 not come before step 4. This also helps the person assigned as he/she gets trained on the methods from the get go, or am i missing something

  • @Klandeau
    @Klandeau 6 днів тому

    Thank you very much for your great explanations. I guess some content about tasks management could really be great too. TASK 👍

  • @StevenAdusei
    @StevenAdusei 10 днів тому +1

    Tasks 10:49

  • @matnowy
    @matnowy 7 днів тому

    How do you feel the difference between needy area and activity? I feel like it could be the same 🤔 help me understand that. 5:14

  • @RaidenHusky
    @RaidenHusky 9 днів тому

    Can you help me understand how this method pairs with your video titled "Why Every Small Business Needs to Use This Method" with Process Mapping? I think I'm a little confused because of when you 1:07 you talked about there being too much focus on Process Mapping

    • @LaylaPomper
      @LaylaPomper  9 днів тому +2

      You got it, Raiden.
      Short answer is: Process mapping IS valuable, but in moderation.
      Long answer: A popular school of thought is that the first step of building any process is to create hyper-detailed process maps (or system diagrams or value stream maps or service blueprints) for every component of your business. This takes many hours to do properly.
      I believe this is overkill and needlessly time consuming. Instead, map just the level of detail needed to add value or, for some types of processes, skip the map.
      At the end of the day, everything we do should add value or not be done (yet).

    • @RaidenHusky
      @RaidenHusky 9 днів тому

      @@LaylaPomper Gottcha, that makes sense! Thank you!
      So like, process map in broad strokes, and tackle other areas that get more narrow with more agile tools.
      Thank you so much 💚

  • @motorhead2322
    @motorhead2322 6 днів тому

    super, so glad i encountered this. thanks

  • @kristopherleslie8343
    @kristopherleslie8343 9 днів тому

    Honestly I wish I had an AI purpose built off of you. You make work, well fun and productive

  • @zizo25eg
    @zizo25eg 5 днів тому

    Tasks, thanks a lot

  • @niraj807
    @niraj807 6 днів тому

    Thank you so much....

  • @Filokalee999
    @Filokalee999 10 днів тому

    I'm assuming that all activities made to build systems will end up on documents? Any recommendations to store this information for sharing / version control?

    • @DaveB-w2i
      @DaveB-w2i 10 днів тому

      Confluence?

    • @DeepThoughtver42
      @DeepThoughtver42 7 днів тому

      Hahaha, here we go. Now we start talking about drawing diagrams, flow charts and process models AND writing stuff on a readable format and SOP videos. Yes, EVEN the PowerPoints that she mocks.
      It is all regular cobsultantvwork but with kid gloves as it needs tobbe downscaled for SMEs.
      I regularly do this same in corporations as well. It is a good way to get first line supervisors and employees involved.
      That way it is also easy to verify any discrepancies between the business goals and what really happens within the current business processes.
      It all is necessary to train people as well

  • @taia_software_engineer
    @taia_software_engineer 10 днів тому +1

    Wonderful video. Thank you!

  • @ashokanselliah9571
    @ashokanselliah9571 7 днів тому

    Great video.

  • @THINKFLUENCER-MoA
    @THINKFLUENCER-MoA 8 днів тому

    😅😅 you very funny
    Humor is great ❤
    Way to keep my attention

  • @Hastingsnow
    @Hastingsnow 8 днів тому

    Thank you

  • @melissamaxwell2261
    @melissamaxwell2261 10 днів тому

    Tasks! All the tasks!

  • @EdwinBrito
    @EdwinBrito 7 днів тому

    How we organise tashs among multiple people in different departmentss. Tools, techniquez, dos and donts

  • @mrefaatali
    @mrefaatali 9 днів тому

    Thank you for the content
    PAIN: Change Management in a high resistance culture

  • @ryanpagoria9622
    @ryanpagoria9622 5 днів тому

    hello there I have enjoyed your quirkiness and suchness

  • @Liotzik
    @Liotzik 10 днів тому

    Hi there!!!
    can we have some TASKS? :) Thank you in advance!

  • @AnastasiosHionis
    @AnastasiosHionis 8 днів тому

    Task management please

  • @mira1711
    @mira1711 6 днів тому

    Task❤❤

  • @TylerHoff
    @TylerHoff 10 днів тому

    Tasks please🎉

  • @jasoncooper199
    @jasoncooper199 5 днів тому

    Task please

  • @shin-kuro
    @shin-kuro 6 днів тому

    So basically this video are value design, btw, 1 things you wrong, business model canvas, if I still remember from some Stanford dude's thesis around 2011 or sooner

    • @LaylaPomper
      @LaylaPomper  6 днів тому

      Thanks, good catch! It turns out it was 2004/2005!

  • @CIONAODMcGRATH
    @CIONAODMcGRATH 10 днів тому +1

    Key Activities of any business should be identified within a Business Model Canvas. Professionally, a BMC shouldn't be treated as "one and done" but rather continue to drive business decisions. I've used it to score and prioritize development projects based on how much business value they'll deliver, for example. So, I disagree with you on their utility.
    Now, once you've created a system with SOPs the real question becomes how do you build them into technology systems so that they're formulaic and generate consistent quality? Effectively, how do you TEMPLATE them throughout all of your business operations' practices?
    To do this, you need a technology-based solution to implement your systems, right? So what software does this with the greatest efficiency and effectiveness for small businesses?
    I feel like this area needs further exploration.

    • @DeepThoughtver42
      @DeepThoughtver42 7 днів тому

      BMC is a good tool for continual improvement.
      It can be done also on business process level to drill down into the areas for improvement.
      This is where various troubleshooting methods can be very accurate and valuable as you already detailed your business to nuts and bolts.
      If a business have more than ONE person and aspires to grow, it is imperative to keep doing this frequently and document changes.
      Honestly, nothing should be one-off tool in healthy business.

  • @khall3131
    @khall3131 7 днів тому

    What I don't understand is how this fixes any problems. How does making these lists and SOPs fix anything? Sure, if ordering materials now only takes me 30 minutes instead of 35, that's great. But just having a list of the tasks I need to do doesn't make those tasks take any less time. What am I missing here?

    • @LaylaPomper
      @LaylaPomper  7 днів тому +2

      Thanks for this question, I should make a follow up video on this!
      Here’s why it helps beyond those 5 minutes saved:
      - You are less likely to have mistakes, miss deadlines, and need to redo work because you have a checklist of every step (not just task) you need to do.
      - You are less likely to be overwhelmed because you cannot see what’s coming up, which improves quality of life.
      - Once you know what needs to be done and at what frequency, you have most of the ingredients you need in order to delegate.
      Those are the biggies!

    • @KarenHewson
      @KarenHewson 2 дні тому +1

      Hi, just a thought. These steps are important for a variety or reasons. Most importantly, they are important for any new employee to understand their role, or any role, in the business. Understanding processes can also help when problems crop up and you need to troubleshoot.
      I am speaking from the position of being a 1 person business. I can see where I may be spending too much time on an admin task and hurting my productivity. Then I can look for solutions so I can focus on what I need to do that no one else can.
      Dont know if this helps but this is my experience.

  • @luismarquez5047
    @luismarquez5047 10 днів тому

    Let's get lots of tasks! 😅

  • @Mic-e9j
    @Mic-e9j 10 днів тому

    I was given a task to write this comment XD Nice video, tho!

  • @andersenchang9524
    @andersenchang9524 5 днів тому

    What is onboarding? I am pausing to ask gpt

    • @LaylaPomper
      @LaylaPomper  5 днів тому

      Welcoming somebody new, and all the communication and admin associated with it. ☺️

  • @dudepty
    @dudepty 6 днів тому +2

    crying at night, I don't know why I got into rocket science, I should have got into a more regular business instead 😭

    • @LaylaPomper
      @LaylaPomper  3 дні тому +1

      🤣

    • @rekcce
      @rekcce 3 дні тому +1

      Your value goes beyond your career and your bank account. Maybe you don't see any immediate and tangible results but you are pushing humanity to the next heights. What you do matters, keep going.

    • @rekcce
      @rekcce День тому

      @@dudepty for u

  • @rachvin
    @rachvin 9 днів тому

    Tasks, please.

  • @enjoiadrian
    @enjoiadrian 10 днів тому

    Tasks!

  • @sba995
    @sba995 9 днів тому

    Merci pour cette vidéo très claire ! Cela donne envie d'améliorer un domaine simplement , étape par étape, au lieu de procrastiner devant une montagne de processus. Vous êtes très pédagogue et j'adore vos touches d'humour, bravo !

  • @hushshot
    @hushshot 4 дні тому

    TASK!

  • @HBAPinc.
    @HBAPinc. 10 днів тому

    Task, Task, Taskkkkkk!!!!!

  • @Robert256
    @Robert256 10 днів тому

    Task. Many task please!

  • @randallmells9205
    @randallmells9205 10 днів тому

    Tasks.
    Hi Layla,
    I’m new to your channel, and I just have to say-this video was brilliantly executed and so thoughtfully laid out. Amazing work!

  • @bertowete6729
    @bertowete6729 10 днів тому

    Tasks

  • @markdasihit6036
    @markdasihit6036 9 днів тому

    Tasks

  • @yogdhir4254
    @yogdhir4254 10 днів тому

    Task!

  • @bc4198
    @bc4198 10 днів тому

    Task 🎉

  • @MatthewEaton
    @MatthewEaton 10 днів тому

    ....But what about the 64 step process that has 10 steps each? I was promised bureaucracy and I am not seeing any. I'll wait on hold for your manager, thank you. 🤣
    It is strange to see it all work out in such a common sense method, yet everyone seems to really struggle with it. People outthink themselves WAY too much.

  • @RepresentationalSon
    @RepresentationalSon 10 днів тому

    "Task"

  • @Jzguan
    @Jzguan 10 днів тому

    TASK

  • @lpanebr
    @lpanebr 4 дні тому

    Ownership

  • @ahmedbeddih890
    @ahmedbeddih890 9 днів тому

    TASK TASK TASK

  • @skrivyd
    @skrivyd 9 днів тому

    TASKS

  • @josephkarman
    @josephkarman 10 днів тому

    Task

  • @melusine826
    @melusine826 10 днів тому

    What if the process is completely broken and the company wont let you fix it 😅

    • @LaylaPomper
      @LaylaPomper  10 днів тому

      Okay, I gotta ask: What do you mean they won’t LET you fix it!? 😂

    • @bc4198
      @bc4198 10 днів тому

      ​@@LaylaPomper I mean, each story is its own, but I guarantee there are employers who refuse to let people improve things

    • @bc4198
      @bc4198 10 днів тому

      @melusine826 Having dealt with this at a bunch of places, my advice would be to run, if / when you can. There's no negotiating with a sinking ship - but with any luck, you can save yourself from their disaster.

    • @bc4198
      @bc4198 10 днів тому

      @melusine826 Having dealt with this at a bunch of places, my advice would be to run, if / when you can. There's no negotiating with a sinking ship - but with any luck, you can save yourself from their disaster.

    • @KyleJones_TN
      @KyleJones_TN 8 днів тому

      @@LaylaPomper This sounds like a good topic for a future video: from the perspective of the team members (not the business owner/manager) who have ideas that fall on deaf ears?! Maybe tap into advice about leading where you are, and working through suggestions with resilience (meaning you take it back to be tweaked after initial rejection), and figuring out who your galvanizers are (see Six Working Geniuses).

  • @saliegabrahams5135
    @saliegabrahams5135 10 днів тому

    Task

  • @DaveB-w2i
    @DaveB-w2i 10 днів тому

    My take away from your video is that you believe if you take the time to look at the big picture, you will never make any improvements. So instead start "fixing something" even if later you find out that thing you fixed wasn't even required once you considered your business as a whole.

  • @matheuslancerotti7292
    @matheuslancerotti7292 9 днів тому

    tasks

  • @fabio.1
    @fabio.1 4 дні тому +1

    task task task task task task

  • @SallyHenson-xy4zk
    @SallyHenson-xy4zk 10 днів тому

    task

  • @homedelNG
    @homedelNG 5 днів тому

    So you use 13mins video to explain simple workflow?
    Draw your workflow...and assign tasks for variable activities.
    Well, thank you for reminding me of business model canva.
    ...and design thinking.

  • @MikeTheNABI
    @MikeTheNABI 5 днів тому

    Tasks Puhleese...

  • @edsalad
    @edsalad 5 днів тому

    Ta ta task

  • @Vespa001
    @Vespa001 4 дні тому

    Make sure you are the boss. Otherwise your existance no longer relevant due to independen system