NYC upgrading 911 system

The city recently announced the new system will allow people to send texts and videos to first responders to help them understand the emergency well before getting to the caller. CBS2's Elijah Westbrook reports.

[@AlmostAliv3]

Give them a raise

[@ebonyyoungblood9636]

NYC needs to upgrade drastically it’s really behind compared to other states in the world.

[@elizabethwhiteman4483]

Also, being able to text 911 could save multiple lives of deaf people!

[@rAndy_883]

How many people work at New York City 911 dispatch during the day?

[@smrk2452]

Does this mean they won’t interrupt your crisis with “can I have a callback number incase we get disconnected?”

[@TommyTombs]

Now it’s 912

[@nataliepuckett2672]

The people that take the calls need any training and help they can get! They need to know every call is thee of most importants and treat them as such! Not like they're inconveniencing them! Its your job! 8hours then you go home how does it feel to treat someone like shit and they loose their life because of it ? Thise people that answers calls need more training empathy and some good old act right! They making the rest look bad and theres enough of the unfit to make people notice too!

[@nataliepuckett2672]

Well if ya'll need all that then for sure you need some better 911 operators!

[@nayanpanchal39]

so we not defunding nypd

[@dannygvas8501]

No why would they actually do that

[@justinvelez9796]

Beautiful.. thank you NYC... defund the police only up to the point when you need them because your scard

[@kingpoliceofc.daddydickdjw5965]

🏆🏆🏆🏆🏆🏆🏆🏆

[@kingpoliceofc.daddydickdjw5965]

🔴 911 Rec. : Trenton NJ 08609