In the 1st year of owning the COMAND system failed. Hence no mobile, no radio, no maps not safety controls basically a black screen AND A VERY UNSAFE CAR. After 4 weeks in service it was replaced. 18 months later same issue - replaced again. Exactly 2 years and 1 month later COMAND fault again. Here's the kicker though, the replacement COMAND only has 2 year warranty and guess what Mercedes said. YEP. RIGHT. Out of warranty. Bear in mind this E300e we have owned since new IN 2020 and always serviced by Mercedes has only 46,700Km on the clock and now everything is billable. Guess how much it costs to replace the COMAND module ....198,000Baht equivalent to about $7,000 US Will I buy another Mercedes...NEVER. Let me repeat that NEVER!!!!!!!!!! So our next car is a BMW 530M Sport that comes complete with 5 years unconditional warranty and 5 years complimentary service. OH YES... foregot something. Mercedes do not provide the first service as complimentary...they bill you for EVERYTHING!!!! Don't get me wrong the Mercedes looked beautiful, was lovely to drive but we paid an arm and a leg for it. But its Mercedes. They do not stand behind their product. Everything is your fault and they try to bleed you every way they can. Mercedes product warranty. FACT or FICTION? You choose!!!
With all due respect.. if one was to listen to the problems people face with every single manufacturer of every particular car and model.. no one would buy any car for fear that they will become a cropper of that problem??🤔 And the fact that cars are becoming more and more sophisticated with onboard computers, sensors & electric this and that.. that alone is a recipe for disaster?? Take the humble power steering.. when it was introduced it was a god for those who use to struggle with turning the steering wheel.. But what are the cons of having power steering?? If your engine dies or theres a sudden lost of power.. you've got no steering something which happened to me not so long ago.. So with the introduction of technology making things easier, there's a down side when it goes wrong!
In the 1st year of owning the COMAND system failed. Hence no mobile, no radio, no maps not safety controls basically a black screen AND A VERY UNSAFE CAR. After 4 weeks in service it was replaced. 18 months later same issue - replaced again. Exactly 2 years and 1 month later COMAND fault again. Here's the kicker though, the replacement COMAND only has 2 year warranty and guess what Mercedes said.
YEP. RIGHT. Out of warranty. Bear in mind this E300e we have owned since new IN 2020 and always serviced by Mercedes has only 46,700Km on the clock and now everything is billable.
Guess how much it costs to replace the COMAND module ....198,000Baht equivalent to about $7,000 US
Will I buy another Mercedes...NEVER. Let me repeat that NEVER!!!!!!!!!!
So our next car is a BMW 530M Sport that comes complete with 5 years unconditional warranty and 5 years complimentary service.
OH YES... foregot something. Mercedes do not provide the first service as complimentary...they bill you for EVERYTHING!!!!
Don't get me wrong the Mercedes looked beautiful, was lovely to drive but we paid an arm and a leg for it. But its Mercedes. They do not stand behind their product. Everything is your fault and they try to bleed you every way they can.
Mercedes product warranty. FACT or FICTION? You choose!!!
Thanks!
Thanks
With all due respect.. if one was to listen to the problems people face with every single manufacturer of every particular car and model.. no one would buy any car for fear that they will become a cropper of that problem??🤔 And the fact that cars are becoming more and more sophisticated with onboard computers, sensors & electric this and that.. that alone is a recipe for disaster?? Take the humble power steering.. when it was introduced it was a god for those who use to struggle with turning the steering wheel.. But what are the cons of having power steering?? If your engine dies or theres a sudden lost of power.. you've got no steering something which happened to me not so long ago.. So with the introduction of technology making things easier, there's a down side when it goes wrong!
🤔🤔