Chevy / GMC 2500HD Duramax - P20B9-00 Reductant Heater Problem - Part I
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- Опубліковано 21 жов 2024
- Lets have a look at this 2011 Chevy 2500HD with a Duramax Diesel. It was brought to me by the customer after having it at the local dealer for 3 WEEKS and they told him they could not repair it and suggested he buy a new truck?!?! The engine light was on with a code P20B9-00 Reductant Heater Problem. 1, 2 Bar-B-Que lets fix this ol'chivy!
Don't miss part II: • Chevy / GMC 2500HD Dur...
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Good job finding the problem. Sounds like the dealer wanted to sell him a new truck instead of fixing that truck.
+N Smith that is what I was thinking
Awesome video! Your troubleshooting skills are second to none. It boggles the mind that the Chevy dealer wasn't able to find this fault without a "diesel tech".
+phnx85 Yeah makes me shake my head too.
I just wanted to thank you for this video and part 2. I was going to be in limp mode 4mph in 70 miles. I knew what needed to be done with the heater but getting out of that tamper mode "service exhaust" I wouldn't have known to test all three reductant heaters. I'm self-employed with not a lot of time and money to be dealing with this and you saved me on both much appreciated!!
I love it!!.....non diesel mechanic repairs what stealership can`t or won`t. SMA 1- stealership 0. Love the logic you use in your diagnosis Dr. O. Once again I caught this vid in a YT SMA binge watch. If you post it, I will watch...even if I`m seeing it 4 years later. Good job. This is exactly why your phone and door dinger rings alot. No fuss...no muss. You are true to your customers and their vehicles. God Bless you and your family. One question....Why can`t Mitchell get their diagrams right? seems to be a trend with them.....
Your comedic timing is impeccable.
+anyheck I set it 5 degrees before TDC
I can't wait to see part two. This one touches a nerve with regards to dealer service. I've seen this type of situation more than once. Dealers HATE doing warranty work because the factory doesn't pay nearly what a customer has to pay for the repair.
If the Dealership can't fix it, send it to Eric O. He'll fix it.😊 I just love the way by deduction you chase these faults down. Nice one Mr O.
I stopped in at your shop about a month ago and talked to you and Ivan. I had the very same failure on my 2011 F350 and after watching some of your video's I got myself a shop manual, and swapped the part myself. Based on the diagram it looks like the GM parts is really close to what Ford uses. Job went great, I took my time and save myself about $1000 over going to the dealer. Thanks for doing these amazing video's!
+Simon Matthews Yep I remember! You changed your profile name.
+South Main Auto Repair different computer not sure why it comes up with way.
Oh haha
Sounds like the Apple Dumbass Bar, Hey we can't fix it but we can sell you a new one...... your one of the great ones Eric, your vids have helped me in various projects that have come up from time to time and reminded me to apply what i have been taught and how to figure things out.
See Eric we do go back and watch these awesome videos over and over (and over and over and over....) To Infinity and Beyond!!
+Hawaiian F150 Oh man an oldie!
how can two people dislike the video? nothing is more valuable than free information (that's correct, and it always is with this guy!) great videos keep them coming mate.
+Reece Redfern They work at a dealer haha
Haha yeah they don't know how to do it but there training manual says you're doing it wrong.
That "stealer" couldn't pay you enough to work there. Your troubleshooting techniques are the best on UTube! Besides myself, I'm the only one who works on my DMax except for the DMax Store up in Shingle Springs, CA. They're the BEST, Jerry, the BEST!
Eric, you know what happens; a bad expierience will be told to 15 people and a good one to 5. You won a new client, maybe for ever. congrats!
+Willem Streutgers That is a true story right there.
+South Main Auto Repair It's interesting that some auto shops think just because it's Diesel you can't work on it. I tell a lot of my Auto friends that a good majority of the controls are the same and how the fuel is injected in the cylinders is very similar to Gdi systems.
Great diagnosis Eric.
How sad that the customer, would rather not take it into the dealer while it's still under warranty, but instead chooses to pay to have it fixed. Good job GM. If not for SMA, this guy would be up the crick without a paddle.
+OnTheBrink or still at the dealer waiting
Great video! Be looking for part two. If a dealer told me he couldn't fix a vehicle that he sells I would be calling GM direct. At the price of a new truck I'm sure they would love to sell you a new one.
DC Rickerson Call BBB about practice of business this dealer, take off from him business license to service desel vehicles!!!
Love your needle trick. I did that in 1984 on my 1983 F150! My Dad had a really small travel trailer he needed to take to a dealer. I didn't have a wiring harness on my truck. So I pulled my taillights and stuck some straight pins through the wires. I used some alligator clips and a bunch of electrical tape and hooked up the lights. The trailer didn't have brakes and we just needed to go about 8 miles. Dropped the trailer off, took out my taillights, removed the pins and wrapped the wires in some electrical tape. My Dad didn't think it would work. Then he thought I was nuts. Then he congratulated me on improvising! We had a short time line to get it there before I had to get to work. :-)
Oh man. Besides all the little stuff that was nickel and dimeing me to death with the 2005 GMC 2500HD Duramax, the service advisor just pissed me off. So, out went the GMC and in with the RAM. I'm lucky, my RAM dealer tech is good. Had a 7:15 appointment today to change the oil, lube the truck, apply all the software recall updates, and inspect the front track bar mount welds. Got it back in 3 hours and it was even washed. Serviced and done right.
Another great video Eric. I'm sure your troubleshooting skills rank in the top 1% of techs.
+raykrv6a Wow I need a place that washes my truck haha
+South Main Auto Repair That's why we have children. You just need to wait a few more years to reap that reward.
+Chris Freemesser Mine just write on it now haha
I think this is like the 20th SMA video I've watched today. Can't wait for the next instalment of this!
+StopDropandLOL Buddy - You ain't the only one hooked... this is like a great but safe and completely Cool drug.
Another great diagnosis. Congratulations for your job. I can understand why the dealer can not fix this issue!!!
+Andoni Cadenato Velasco I don't understand either...
they couldn't fix it because it requires someone with a brain
AND
They would have to use it without complain it hurts....
Good work, personally this speaks volumes to the GM Dealer side of the industry. I've seen MANY good knowledgeable technicians quit GM for independent shops, or totally leave the industry entirely because of how poorly we are treated at a GM Dealership.
I know this is an old video, but I hope you gained a customer for life being able to solve this issue when the dealer just gave up on the customer.
Very nice work in making that dealer look dumb. It's pretty sad when a dealer claims it can't work on the products they sell.
But then again the reason they don't have any good mechanics it's because they don't want to have to dish out the pay for a real machanic.... Good job Eric. Keep your vid's going brother.
Just goes to show that if you do you homework and take the time you can tackle any job. Great job, Eric! I guess the dealership didn't have a DVOM or a test light....
Hello, we need more honest mechanics around. Thank you for taking the time to video
Oh great, another nail biting cliff hanger!....oh and thanks Eric, now I'm hungry for some Pumpkin pie!
Thanks for the info, For anyone else caught in a pinch and need to move. If you can get to the glow plug control module under the intake hose and remove the cover you can jump the orange/white to the grey/white and run the active tests in the glow plug control module....this will get you out of a jam
"Step one, remove cab"... man you crack me up. I could go on and on about this video. First. Yes! Finally a Duramax video. I have an 05 so (thankfully) I don't have that tank crap but great job on that diagnostics. I don't pretend to understand all went on there but I love the process and hope to gain knowledge along this ride. Second, great camera work. I really enjoy that you take the time to bring us along. Third...dealers. Oh man, that's a whole comment section in itself so I'll spare you.
I don't think I'd be wantin to return to the dealer if I owned that vehicle.3 weeks is adequate time for most shops to come up with a fix.Like I said before, when you find a competent mechanic, adopt him/her as one of your own, it makes for an easy life.It's all about being trustworthy!!
+Tom OConnor I think that is how all my customers feel. Some times I am 3 weeks out on appointments and they 9 outta 10 times will wait.
Excellent video. Wish I was working wherever you are because here in S.W. Ontario as soon as you lowered the DEF tank you'd be covered in rust, salt and dirt and probably 11 of those wires would snap off flush with the tank from salt. I envy the techs who work on clean vehicles!
Which code reader are you using in the video? Is it something you'd suggest to buy? How do I get software updates for my 2015 Silverado 2500HD? Thanks
I love the dealer fix "Buy a new truck", his answer should have been "I will, but not a Chevy"....
BTW I remember growing up how the TV shows would leave a cliffhanger so people will tune in next week to see what happened. I'm eagerly waiting for Part 2.
"This thing could run on bananas for all I care"... best line ever. Love the video Eric, great job
Looking forward to seeing the end of this one!
Awesome job ! What Autel scanner are you using. I tried Auto Enginuity but it won't reset p20b9 code . I replaced the tank heater and metered from the glow plug module shows 2.3ohms now
Good video. Your HD camera is pretty darn good, partway through the video you had a closeup of your really dusty computer screen, I thought it was my screen that was dirty and actually tried to clean the dust off. LOL. Chris
+shadowdog500 Lmao no way me too, I think Dr O, is trying to get us to clean our screens...
+shadowdog500 Haha came here to say this too
me three! I swiped the screen and was .. wth?? oh, duh me....
+shadowdog500 Not trying to be a copy cat but I did the same thing Lol
+shadowdog500 Lol, I started wiping mine off before I realized it wasn't mine. Clean your monitor Eric!!
Hey Eric, nice video as always.
The dealership I am at sees this same exact issue, especially when the temperatures get cold and that heater has to work overtime. Usually you have to replace the whole internal reservoir which has the heater inside as you found out, we stock at least 3 of them because of this.
Make sure you top off the DEF tank with DEF fluid and perform a fluid level reset too!
Soooooo.....The heater component was not available and you had to buy the whole tank???????? What a rip off!!! Kudos to you for showing how stupid the dealerships can be. They charge 3 times the money and cant fix chit. Good job Eric.
+john smith No I got it separate
Oh this is fantastic! I really enjoy when I have the opportunity to toast a dealers butt on a repair lol brings me great joy!!
Nice job I did one you added extra to what to do with computer .Love your stuff old guy learning new stuff your great help
Sounds like this customer need to buy his trucks from a different dealer. You sell Diesels and can't fix them, you should be run out of town!
Eric you should be wearing you protective glasses.
Eric you are a Genius!!!!
Nice detective work, Dr. O. Hey, my local CAT dealer just gave me a courtesy call to tell me their shop labor rate is changing to $175/hr eff 1/1/16 - Where will the insanity end!!!!
+Corky C HAHAHA WOW! Wonder what JD gets
that's crazy the techs at the dealer couldn't figure that out. lol. hey, more work for you right? good job man. I'm glad i found your page. God bless brother.
Just did this at work on Friday! Coming from a Chevy tech whatever dealer it went to need a to get their shit straight.
Great diagnostics as always. The truth is out there...
Great vid, can't wait for next instalment! Do check resistance of ground, high resistance is as good as an open circuit as you found when you checked the heater coil. Ian G
+Ian Griffiths we tested the circuit in this video all ready... resistance of ground is redundant. It needs to carry current.
Great video Eric!!!....thank you so much for showing us this work and all the information on it!!!!!....great job!!!!.....same dealer of the radio reprogrammed??...woowww!!!!....awfull!!!....Im waiting to see part two of this!!!!....congratulations to you, Eric!!!!
+Fidel Robles it is up and ready :)
Whaahwwa!! I'm back. My '14 Ram Ecodiesel just threw a P20BD code (DEF line heater control circuit open). This is a Chevy but the system is almost exactly the same in design. Here to get an idea before I crawl under it to find the wires to test them.
I just had to have a diesel. No one said I was bright.
Nice work Eric!!! I can't believe Chevy pulled this...Then tell u it's under warranty and u shouldn't be touching it.... If they done they job the customer wouldn't be in your shop.. I'm not complaining because once again you wow'd me 😄
"Customer doesn't WANT to bring it back.. he just wants it FIXED" OMG I cant stop laughing!!!!!! Eric YOU ROCK DUDE!
Wondering what scan tool, make and model you used?
EXCELLENT video! Way better than any others I've ever seen for auto diagnostics. This will save me a lot of time and screwing around. Thank you. 10/10 on the video and the diagnostics.
Just had this coded today. And you smashed it. I have a few 6.6l diesel in our fleet and did all there heaters in tank and module pump on top of tank also. Good step by step. Did the same and fixed it like new. Good job.
Yes I had the same def problem on mine and it turned out to be the wiring harness and module on top of the tank. were badly corroded and needed to be replaced. Probably cause of all the salt in in the winter
@leadnsteel nice. Yes bad spot to trap salt and dirty holds it on top of tank. Def good system few bugs to fix
my first video I've watched of yours and hands down best vehicle diag I've ever seen on UA-cam. you have a subscriber for sure!
step one remove the cab. lmao that was hilarious!
+madbull9988 Only funny because it is true on some trucks
Yeah but - that's exactly what they had to do on mine.
@@SouthMainAuto very true, i got a 2020 fusion and when i open the hood and found out i dont need to remove the front bumper cover, i damn near fainted
@@dennyoconnor8680 i got a 2020 fusion and i damn near fainted i didnt need to remove the front bumper cover to change the bulbs and battery
Look
Thats the problem!!!! The hood was open! Silly Chevy. Seriously Eric love your content next time you're in buffalo id love to take you out lunch dinner ect. You're a stand up dude really down to earth. I promise it won't be a conversation of endless questions regarding auto repair.
Top Work Eric, not hard to see why the guy bought the truck to you to be fixed. I think you just gained another potential customer, everyone wants a Mechanic they can trust!... just thought I"d ask where was the suspense music or the brake clean?. Your letting the side down :-). You keep posting videos and I'll keep watching.
+Gylan Underhill I'll try to remember!
Just watched your new vid while I watched the Rogers to Rogers Hail Mary... it always feels good to beat the competition! And tomorrow is 12/4/15 (Rogers, Farve, Starr) but I digress... The service mgr at the GM dealer should be embarrassed.
As for the comment that a fellow Canadian viewer made regarding their experience with Canadian Dealerships seemingly providing a higher standard of service than our American cousins to the south appear to be experiencing , I would humbly have to disagree, I am proudly Canadian....... However previous experiences and currently owning two, 2015's, my dealership visits have always been at the very least, less than stellar, and in most of those situations I would have preferred to have been strapped in a dentist chair having multiple root canals, as with that, at least there is some light at the end of the tunnel.
As for the customer survey mentioned, oh my goodness, if you have the guts to fill it out honestly, and again in my experience, the punishment handed out to you the customer, is severe!
All I can say is what a smart and fortunate customer Eric O has, he knew where to take his vehicle to actually get it fixed and done properly!
Oh, if only Eric O operated north of the border!!
+G Watson - HaHa Severe Punishment.. I would picket the place just for them thinking they are better than a dirty sock.. Prolly toss in the piss pour service as a desert ;)
Great video.
Back to customer complaint, the CEL/DEF light on and limited to 55 mph. Following the code found a problem, this may fix CEL/DEF, but will that fix the limited to 55mph complaint?
Does the computer put the system in default mode due to a DEF heater?
This entire emissions crap on these diesels is just plain silly. The ambulance company I work for had a few Duramax 6.6l Ambulances and We would idle them all day due to being posted in different coverage areas. When you actually needed the trucks for emergency calls they would sometimes go into regen mode and limit the thing to like 35 mph and blow smoke like a coal train. Pretty tough driving to a medical emergency at 35 mph.
One day I pulled out of a parking lot after idling for about 8 hours. There was a "happy" looking guy behind us in a very nice light colored convertible with the top down that pulled up behind us. When I accelerated the biggest cloud of black smoke I have EVER seen filled this guys car completely up with smoke. He had to pull over to the side of the road, I felt really bad.
+m ph I gotta admit I read that and LOL... literally. Smoky ass diesels any way!
your videos are awesome and you are too,wish I live close to you cause I be bring my vehicles to you..you do great work and your very honest..
Thanks +Heather Horstdaniel !
thanks to you eric and to them now im a Diy guy👍
Love it..Customer doesn't want to bring it back, he just wants it fixed. lol
Don't feel like the lone stranger. I've had similar experiences with a Chevy, Ford, Nissan and Toyota dealership repair shops. In each of the four cases (after giving the dealer the first shot), I took my vehicles to a private shop that had the problems fixed in one day! In the case of the Nissan problem (electrical) an automotive electrical repair shop repaired it in under an hour for $20!
What is the labor time to replaced it?
This guy is a hero! Awesome channel Eric!
back probe, front probe, heck I probe right thru the side of connectors.. keep up the good work..
So easy to just suggest to buy another truck , thats a dealership for you , we sell Diesel Trucks , but we don't service them due to no Diesel Mechanics , wonderful , gives you confidence when buying a New vehicle . Sell the guy new truck and send that one to auction for some poor sap get stuck with a truck that has issues , that's why they call they Stealer ships . Good on you to investigate and do diagnosis to get it repaired and keep your customer happy .
Those trucks are always in the shop for those dang DEF heaters.
Must be nice to be smart.... great vid Eric
+RICKAFIX Yeah I think Steve Rob is a reaallllll smart guy myself!
Great video, very interesting. I don't know anything about diesel engines. Heard a lot of new component names. Thanks, Gary
+Gary Louis I am learning too haha
So the dealer says you shouldn't be fixing it because it's under warranty, but they don't want to/can't fix it under warranty? Wow.
They make money on the repairs that warranty doesn't cover. An example is the 3 year or 36,000 mile type warranty.
2011 and the frame coating is peeling and plenty of rust already. Got to love GM rust protection.
Is it powder coating? Once it's been penetrated, it's NDG. Collects water behind it and the remaining coating is a great container of water. The Steel rusts away fast. That's the same reason a lot of rust protector just accelerates the rot.
It's a wax coating and it fails soon after the warranty period is up
They are way up north so no matter what brand vehicle you drive up there, if it is a year round daily drive it is gonna rust really bad after just a couple of years, if you live up north i recommend if you are gonna buy a nice car or truck then you need to go ahead and keep your old car or buy a reliable beater car and drive the beater in the winter time and keep your nice car/truck in the garage until spring, it sucks not bein able to drive your new car but if you want your car to stay nice and last a long time thats the only thing you can do
alanmckaybmx or.....wash it...
Kool video, you are a true honest mechanic, didn't matter if you didn't know what you were dealing with, you found the problem. Where is your garage located, if your close I want to bring my truck to you. Dealership gives run around keep telling me nox sensors, needs regen, or I just need to drive it long distances to let exhaust clean itself out,. Thank you for showing complete makeup of the def tank. Questions, where are you located and how was the truck running after your work?
It must be getting colder up there already I hear that furnace running! Great diagnosing Eric ! Maybe tell the dealer to pay you as a diagnostic freelancer like Paul and Ivan!
Can you turn the auto ranging off on that meter.?
Are they aware of the Magnuson Moss act?
Nice job on the troubleshooting,better than most dealerships,but the whole def thing is alllllll crap!!!!!
great video. first time touching this system. im pretty confident i have the same issue.
What type of scan tool are you using
Can't believe just how rusty these things get. That truck's like 4 years old and already all crusty down there! Anyway, my weak point is definitely sensor diagnostics and your videos on the subject are great. On another note, avoid Audi Q7's at all cost! Did the oil pan gasket on that....from the odd VW tools, to the impossible oil pan removal because of bad engineering -- ironically! -- this thing seriously left me traumatized.
Great Vid Mr O ! Sounds like a dealer I had to deal with a few years ago.
had one if those buggers go bad on my 2014 freightliner cascadia evolution chunk of ice collapsed the inlet screen to the pump that caused the pump to burn up the motor then the exaust filter got clogged and had to be sent to detroit to be cleaned off (basicly a catalytic converter) $6,400 dollars worth of trouble for a $367.34 part thank god for a 5 year 700,000 mile warranty
This is better than watching a cop show for mystery solving. It sounds like Eric has the cold that his wife had earlier. The sniffles can't stop a small business owner.
Looking forward to the outcome.Tam.
Eric O If you ever find vw with def problem ,love to see that one
zomg your still alive! I need to get my Brake Cleaner fix after thanksgiving.
What is Diesel exhaust fluid, i am leaving google out on this one.
Its nice to see when you take your Diesel expensive truck to the dealership to fix they not only do not have a mechanic on hand but try to sell you a new one. Awesome. These dealership guys are fantastically full of it.
I went in to buy a Toyota 4Runner from a chevrolet dealership and they tried to buy my 07' low mileage (28000) Garaged Cobalt for 1250$. HAH!
+Randy Leonard Basically, DEF (Diesel Exhaust Fluid) is a fluid sprayed into the exhaust to reduce the amount of NOx put out by diesel engines. All part of the emissions control system.
+OSTKCabal and it is urea which is high nitrogen.. like in fertilizer
Man, you get some real challenges! Subscribed.
Typical stealership BS. The first shop I worked at was a local Toyota dealer, what a joke that place was. My brother in laws wife bought a Subaru Crosstrek a few years ago, she recently got a coupon in the mail from them for a 25K service for the low price of $399!?!?! She called me up because she thought that seemed pretty high, I agreed and told her that most of the interval services are just an oil change, tire rotation and inspection however there might be some adjustment or service that making the price so high. I check out what the "official subaru" 25K service involves and its nothing more than an oil change, tire rotation and inspection. For $400! Of course I did it for her for less then $100 with a new air filter.
+Nutz4Gunz45 Hey now it involves a serious visual inspection there. That is $200 alone!
+South Main Auto Repair $100 just to pop the hood
+Nutz4Gunz45 You forgot that it costs $300 to locate the hood latch, prior to charging $100 to pop the hood ;)
We had a dealership around were I live do the same thing to us and I bought it to my buddy shop and hey fixed it in 5 minutes
Great simple diagnosis. Another reason not to go to the stealerdhip.
I got the impression that you have reservations with Mitchell's data. I'm at the point of resolving a P026D issue on a '17 Duramax and am looking at either Mitchell or AllDataDIY. You have any preference either way? There's a clear difference in annual price....
you must feel great...thats a great fault fix...well done...
hey E.O. very well done on that diesel with the reductant system.....u pretty much diagnosed that circuit easily haha...i have had my share of them systems and iv gottn some familiarity of how that works and diagnosing it...haha i was like sittn here at my toolbox watching u follow the wiring and how ur schematic wires threw u off alil but u poked around and figured it out,wow great job...i was like from the org/wht wire it changes to dark green/wht eric oh no haha...but anyway we use SI here at work...overall great job eric i cant wait for part 2....ill be waitn..haha..
+Joe Tisi Haha yeahhh we got it figured out. Just need to poke around a bit
hi erick i have 2014 silverado same problem but no check engine light only yellow triagulo and alert reduse speed i do messure ohm and i have same as the video mine is 2.68 ohm yours was 2.23 tha mrans its bad too??
Please excuse my ignorance,... Why is it a "big no-no" to front probe connectors?
huh. that's what i say. Good deductive reasoning there, Eric.
Hey, maybe be Mitchell diagram isn't wrong. Because OG for orange and DG for dark green look really close to the same thing. Especially when printed. It's happened to me a couple of times. Not saying that they make no mistakes because I've run across quite a few myself.
"No diesel guy" that's some crappy customer service if it's the full story! I get a corporate boot up my a** if the customer coffee machine isn't full!
When you install the heater, be very careful with the fluid, it's nasty stuff. Eats paint right off and given enough time, eats metal! Wear gloves Eric, that stuff ain't nice! It's watery pee pee. Great video as usual SMA, thanks.
P.S Nice Steve Rob sticker 😉
+Toyota Tech Weeelllll it is a bit to late. I didn't get much on me though and I haven't seen my arm fall off haha
+South Main Auto Repair I left some (Adblue in EU) in an old plastic oil bottle on the bottom shelf of a workbench, it leaked out and ate the metal rivets away! Took about 8 months so you'd have to pretty slow fitting that heater!
Excellent diagnostic work !
Seems like mud and water was getting into the area where the heater wiring is, at the back of the tank, poor design,
How does a 4 year old truck need all that work that the dealer did ? it doesn't make sense to me.
I had to laugh. I was watching you look thru the diags on your computer screen. I noticed I had finger smudges on my PC's screen. Got some screen cleaner and towels to clean my screen. Then I noticed it was on YOUR screen! LOL Did I feel stupid? Ah... YES!!! LMAO
Check out the big brain on Eric.........Nice vid Sir........be interesting to see a follow up vid interviewing the customer on his thoughts about the dealer & yourself if he was kool with that of course
+nz kgb Nice one, Jules.