🔴LIVE - Networking Help -Setting up a PTZ camera
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- Опубліковано 27 лип 2024
- Timestamps:
Countdown - 0:00
Intro - 0:25
Demo - 2:38
Q&A - 21:46
Outro - 31:33
Learn how to set up your PTZOptics cameras on the network. How to set a static IP address or use DHCP to find your camera on the network with your computer. Then see how easy it is to control the camera with your smartphone, OBS or our latest software.
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Thanks so much for your ptzoptics over view it helped me a lot because I just got my 2 ptzoptics camera your over view is very helpful thanks so much.
Great to hear!
Love this video
Puts out good light.
wow i wish i had one of your camera :) to be used in Live Sunday Church Service :)
Have you purchased yet?
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What PTZ camera might you recommend for live streaming wedding ceremonies? We're currently using Atem Mini Pro with Sony A6000 series cameras. Any insight would be greatly appreciated! We'd like to upgrade soon lol. Thank you!
We recommend PTZOptics MOVE 4K and MOVE SE Cameras.
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Thank you so much! At 00:11:44 you start talking about setting up a PTZ outside the LAN. Do you have any videos where you cover that? Any information that you can provide? I need to move some PTZ camera to a different location outside... How can I bring those in to the control room? Once again thank you so much! Great work that you are doing! Best, Selmo
You can use Zoom which does support remote PTZ controls for PTZOptics cameras. You could also use SRT. But the best might be NDI Bridge
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Would it be possible to get a pluggin like the OBS one, for xsplit?
I don't think we ever built one.
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Hello, is it possible, to mute the camera picture automatically when calling a preset?
For example: Changing from preset 1 to 2 the picture mutes, so you don’t see the movement while changing the position.
Currently we use the freeze option.
Hi Paul,
With the new MOVE 4K and SE cameras. You can change a option with the Web UI, so the picture freezes while the camera is PTZing and then unfreezes when it stops.
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Hello I wanted to know the most economical model compatible with VMIX. Thank you
The PTZOptics 12X-SDI wokrs
Hello, I set up a PTZ 20x at my church today. We are using this camera in conjunction with an ATEM mini pro going into OBS on a PC. The image from the PTZ camera is squeezed; I set the camera for 1080p 30. How do I remedy the squeeze and also, there is a green bar on the PTZ image in OBS. Are these issues related?
We would recommend posting this more technical question be posted to our support forum or to our Facebook user group to ensure the issue can be remedied in a timely fashion. To offer one (1) suggestion though, I would make sure that after adjusting the video settings on the PTZOptics camera that you reboot the camera to fully commit those adjustments. If that does not resolve the issue please post this to the forums mentioned above or to contact the PTZOptics support team at support@ptzoptics.com
Is it possible to change the default HOME position of the camera? My church has lost power a couple of times and when it comes back on, it always goes to default mode or the Home position. For masses, we only use one position so it would nice if Home was set to that position. Thanks!
Yes, you can change the default home position by setting preset 0
@@PTZOptics Thank you!
Can PTZOptics 30X-SDI Gen 2 be chain link to another PTZ Optics?
One way to reduce cable lengths would be to extend a switch to the location central to the location of the camera. Then you can run two or more short cables to the cameras and a single cable to a small network switch. But no, you cannot daisy-chain network capabilities with these cameras.
Hello ,Pls i have a little challenge ,recently i installed to PTZ optics cameras in a church in Lagos, Nigeria and unfortunately the HDMI output ports got damage due to power surge. My question is ,will it be possible to get it fixed ?Kindly suggest to me what i can do. Thanks Noel
I'm sorry to hear about that! Please reach out to partners@ptzoptics.com
Hey, regarding preset functionality, it is possible, when the camera starts (power on), the it is going in an default you can set. Background: I ma searching for a camera, which goes in a defined position with a defined zoom setting after power on. Thx i.a. Volker
Yes. With PTZOptics cameras if you set preset 0, that will be the preset called when the camera turns on
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How do you convince a Church to let you hardwire connect into their network for a wedding ceremony? They seem to be really protective! lol. Thank you!
Put together a detailed proposal.
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Hi,
Are you able to use this camera without connecting it to a network. For example, HDMI output plugged into a video capture device and use the remote to control movement? particularly for remote locations where venues do not have a WIFI or network setup and a mobile hotspot is supplying the laptop for the live stream?
Yes you can use the HDMI output for video and say the IR remote for control
You don't need an actual data internet connection to connect. If you get a router for $30 hook it up to your camera, it will connect to your computer directly. Like a P2P or also known as point 2 point.
Hello!
Based on general knowledge about PTZOptics cameras, it is possible to use them without connecting to a network. Here's how you can do it:
HDMI Output: You can connect the PTZOptics camera directly to a video capture device or a monitor using an HDMI cable. This will allow you to get the video feed from the camera without needing a network connection.
IR Remote Control: PTZOptics cameras typically come with an IR (infrared) remote control. This remote can be used to control the movement (pan, tilt, and zoom) and other settings of the camera. Since the remote control uses IR, it does not require a network connection to communicate with the camera.
Mobile Hotspot for Streaming: If you are at a remote location without WiFi or a network setup, you can use a mobile hotspot to provide internet access to your laptop for live streaming. The camera's video output can be captured using a video capture device connected to your laptop, and then you can stream it using software like OBS, vMix, or Wirecast.
Limitations: Keep in mind that without a network connection, you won't be able to use network-based features like IP control or NDI. Also, the range of the IR remote can be limited, so it's best used in smaller or medium-sized venues.
Battery Power: If you are in a location without power outlets, ensure that you have a portable power solution for your camera and laptop.
For specific instructions or additional information, please refer to the user manual of your PTZOptics camera, or contact PTZOptics customer support for assistance, especially if you have model-specific questions.
Andymanly
Good job i appreciate. i want plead with you to help me with full step-to-step video on the ptz controller class , i am new to this. thanks
Which joystick do you have?
At my prisual ptz camera web IP address, 10.0.0.71, I can control the camera, but when I select live, it does not show the image from the camera! I use this camera with Wirecast, which displays perfectly, as well as the Prisual Control board. I would really appreciate your help!
Hello!
It looks like you're using a Prisual PTZ camera, and we specialize in PTZOptics cameras and products. Unfortunately, we don't have the expertise to troubleshoot Prisual cameras. For the best assistance with your Prisual camera, we recommend reaching out to Prisual's support team directly.
It sounds like your PTZ camera is accessible and controllable through its web interface and other software, but the live video feed isn't displaying on the web interface itself. Here are a few steps you can try to resolve this issue:
Check Browser Compatibility:
Ensure you are using a browser that is compatible with your camera's web interface. Some camera interfaces work better with specific browsers like Chrome, Firefox, or Edge.
Clear Browser Cache:
Sometimes cached data can cause display issues. Clear your browser's cache and try accessing the live feed again.
Enable Plugins or Permissions:
Some camera interfaces require specific plugins or permissions. Make sure that any necessary plugins are installed and that your browser has permission to display the camera feed.
Update Firmware:
Ensure that your camera's firmware is up to date. Sometimes, firmware updates fix bugs related to video streaming.
Network Configuration:
Verify that your network settings allow for video streaming. Ensure that the camera's IP address (10.0.0.71) is correctly configured and that there are no network restrictions blocking the video feed.
Check Video Stream Settings:
Access the camera's settings through the web interface and make sure that the video stream settings (such as resolution, frame rate, and codec) are properly configured.
Use RTSP Stream:
If the web interface still does not show the live feed, try accessing the camera’s RTSP stream directly using a media player like VLC. The RTSP stream URL typically looks like this: rtsp://10.0.0.71:554/1
Hi. Should I disconnect power cable when I connected ethernet cable to control camera?
Yes, if you ethernet switch has PoE. Does your ethernet switch inject power?
PTZOptics Yes it has power supply. Actually it’s Asus Wifi router with 4 Ethernet ports so I use it as local network.
VLADISLAV HUSNUTDINOV - okay then it sounds like you need the power supply. Plug it in with Ethernet and if the camera turns on you have PoE. If it does not turn on then use the power supply.
PTZOptics ok thank you very much I’ll try it.
nice
Thanks!
Hi! What is the difference between IP and NDI?
that is a great question. NDI is directly integrated into most video production solutions and has an automatic discovery system (among other features). IP generally refers to RTSP or RTMP.
got the 12xusb version, and what you show here (connecting via ip) is NOT posible (i dont have the remote control,so */# commands cant be used) is there any way the camera can be "resetted" with the use of "update" the cam is not visible but in the interface it has ip 192.168.90.130 allthough its not posible to connect in the browser. (ERR_CONNECTION_REFUSED)
You can control the camera via USB if that is what you are asking. You should submit a ticket or call our support team because they will help.
Hello We have 3 ptz cameras controlled by the PTZ super joy but for some reason only 2 cameras works with the joystick but the 3rd camera it’s detected by the switcher but the super joy won’t control it . Can you help please
Hello, please reach out to our support and submit a ticket. Link: help.ptzoptics.com/support/login
Can I still use the ptz camera without internet using obs. Our church doesn't live streaming. We record then we transfer to UA-cam and Facebook
Yes, you can definitely use all of this internally and then upload later. You do not need internet. You can record directly to your computer than upload the videos when you have internet access.
I'm using OBS, and my camera is delay, my audio and video are not sync, how do resolve this kind of issue on PTZ camera 20x
You just need to add delay to your audio. Search for the OBS audio sync tool if you really want to get it perfect. Or just start with 100 and add 50ms more until you get it synced
Hello, please help my church bought pzt cameras that have no Ethernet port, can we add internet to these cameras in any way?
Please reach out to our PTZOptics Support Team
Support Numbers: 833-888-9706 or 484 593 2584
Monday -Thursday: 8am to 6pm EST
Friday: 8am to 4pm EST
Not open Saturday or Sunday.
Community Portal: community.ptzoptics.com/s/
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I got Camera setup and can see everything. But can not stream to boxcast. How can you add source?
Hello, Are you using OBS?
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No logro cambiar la ip de mi pez optics, que procedimientos seguir.¿ gracias
Hello!
If you're having trouble changing the IP address of your PTZOptics camera, there are several steps you can follow to troubleshoot and resolve this issue. Here's a structured approach:
1. Connect the Camera to Your Network
Initial Connection: Ensure the camera is properly connected to your network via Ethernet. The camera should be powered on and connected to the same network as the computer you're using to configure it.
2. Use the PTZOptics IP Address Settings Tool
Download and Install: PTZOptics provides an IP Address Settings Tool, which you can download from their official website. Install this tool on your computer.
Detect the Camera: Run the tool and use it to detect the PTZOptics camera on your network. The tool should list all PTZOptics cameras connected to the network.
Change the IP Address: Select your camera from the list and enter the new IP address that you want to assign to the camera. Make sure the new IP address is appropriate for your network's IP range and subnet.
3. Manual Configuration via Web Interface
Access the Web Interface: If you know the current IP address of the camera, you can access the camera’s web interface by typing the IP address into a web browser.
Navigate to Network Settings: Look for the network settings section where you can manually change the IP address.
Save and Reboot: After changing the IP address, save the settings and reboot the camera if required.
4. Check for Firmware Updates
Firmware Version: Ensure your camera's firmware is up to date. Sometimes, issues with changing settings can be resolved with a firmware update.
5. Reset to Factory Defaults
Factory Reset: If you're still having trouble, consider performing a factory reset on the camera. Be aware that this will reset all settings to their defaults. The process for a factory reset varies by model, so refer to the camera's manual.
6. Consult the User Manual
Detailed Instructions: Refer to your camera's user manual for detailed instructions on changing network settings. Each model may have slightly different procedures.
7. Contact Technical Support
If none of the above steps work, contact PTZOptics technical support for assistance. They can provide model-specific guidance and troubleshooting.
Conclusion
To change the IP address of a PTZOptics camera, use the PTZOptics IP Address Settings Tool or the camera's web interface. Ensure the camera is properly connected to your network, consider a factory reset if necessary, and check for any firmware updates. If problems persist, consult the user manual or reach out to PTZOptics' technical support for further assistance.
My remote does not have the # or the * how would I set up the IP connection. There is also no place on the back for an ethernet port.
Hi Josh, sounds like you might have on of our USB cameras. Please reach out to our support. Email: support@ptzoptics.com
I don't seem to find a PTZOPTICS Camera in India...🤔
Hi! Please email partners@ptzoptics.com
The ptz camera I currently use has not been able to connect to my network using every step mentioned here and otherwise. The upgrade tool doesn’t recognize it. Adjusting my computers IP didn’t help it. Plz controller can’t connect to it. The IP address won’t pull up in any browser (Microsoft edge/chrome/Firefox) weather connected to a switch or directly to the computer.
Hey Josh,
If your PTZ camera is not connecting to your network despite trying various methods, and you're unable to access it via its IP address or use the upgrade tool, there might be a deeper issue. Here are some advanced troubleshooting steps you can take:
1. Hardware Reset
Factory Reset: If accessible, perform a factory reset on the camera. This option might be available as a physical button on the camera or through a procedure outlined in the camera's manual. A factory reset will revert the camera to its default settings, which might help if incorrect settings are preventing network connectivity.
2. Direct Connection to Computer
Direct IP Configuration: Connect the camera directly to your computer using an Ethernet cable. Set your computer's IP address to a static IP in the same subnet as the camera's default IP. For example, if the camera's default is 192.168.1.100, set your computer to 192.168.1.101.
Ping Test: Try pinging the camera's IP address from your computer to check for basic connectivity.
3. Network Adapter Settings
Check Adapter Settings: Ensure your computer’s network adapter is configured correctly to communicate with the camera. This includes checking for the correct subnet mask and gateway.
4. Check for IP Address Conflicts
IP Conflict: Ensure there is no IP address conflict on your network. Two devices with the same IP address can prevent proper network connection.
5. Use Network Scanning Tools
Scanner Tools: Use a network scanning tool to see if the camera is being assigned an IP address different from what you expect. Tools like Advanced IP Scanner or Wireshark can help identify devices on your network.
6. Check Cable and Ports
Ethernet Cable and Ports: Test with a different Ethernet cable and different ports on your switch/router. A faulty cable or port can cause connection issues.
7. Update Network Drivers
Update Drivers: Ensure the network drivers on your computer are up to date, especially if you're connecting the camera directly to your computer.
8. Camera Firmware
Firmware Issue: If the camera's firmware is corrupted or extremely outdated, it might cause connectivity issues. This is more challenging to address if you can't connect to the camera, but check the manufacturer's instructions for firmware recovery or update procedures.
9. Contact Manufacturer Support
Technical Support: If none of these steps work, reach out to the camera's manufacturer for support. They might have specific instructions or be able to offer a repair or replacement if the camera is faulty.
10. PTZOptics Support
Seek Professional Assistance: If you're not comfortable with advanced network settings, consider getting help from the PTZOptics Support Team
Remember, dealing with network issues can sometimes be complex, especially with specialized equipment like PTZ cameras. A systematic approach, starting with the simplest solutions and moving to more complex troubleshooting, is often the most effective way to diagnose and resolve the issue.
Purchased this camera last July. Works great but every now and then signal will drop out. Have to shut off the camera and restart it. Changed out the Capture card, Added a power source to the 75 ft. HDMI Cable. Didn't help. I think maybe its time to replace the camera
Long HDMI cables have a reputation for being unreliable, so it might just be the length of that cable making it cut out.
HDMI is only good for 50 feet
Try sdi
@@robertfilimonchuk Update: We replaced the camera with a exact replacement. Worked great for two months and then bingo it started doing the same. Called the company and they said they found nothing wrong with the original camera. They told me to replace the HDMI cable. We currently have it hooked to a 75 ft. cable. Going to try re-routing the cable on an exterior wall and shorten it to 40 Ft.
@@robertfilimonchuk What is SDI
Hi guys, I've asked this question in facebook groups and still no answer. but where can I get the various layouts you use? I can make my own, but it would save me alot of time if I could simply download some pre-built ones.
We offer some at StreamGeeks.us/2way
@@PTZOptics thanks so much.. I've seen you use a layout with the 2 circles on the left side of the screen. Are you able to provide that as well? Do you know of anyone who makes a bundle of them?
Why display the IP address for 2 seconds. I cannot get from the camera to the monitor in 2 seconds.
Hi Doug, I'm sorry to hear about your frustration with the video.
Do you have any questions?
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CAMERA SWITCHES OFF AFTER A FEW MINUTES ITSELF AND THE IMAGE SHOWS THE REVERSE. TRIES IN THE SETTINGS BUT NOTHING CHANGES, ASK FOR URGENT ADVICE
Please contact support@ptzoptics.com to open a ticket. ptzoptics.com/contact/