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Honestly, I respect anyone who knows more than one language. I have tried to learn other languages and it's not easy. Kudos to anyone who does learn a second/multiple languages.
Agreed. English is my first language, and I dare say I know it very well--including some of the esoteric rules of grammar and other oddities. I am simply delighted to hear others speak it well, especially when it's a second language. I sometimes call people out for their English--but only in the most positive way ("Your mastery of English is wonderful! You speak it better than many native speakers," or something like that.)
I like to treat the crew members with utmost respect. A couple of examples are. To cruises ago, our cabin steward attended was not able to leave the ship. I asked her to give up a little list of things she needs. When we went to one of the ports, we bought her everything on the list . We pre pay our tips but always tip in cash with a note of thanks for their hard work. Our last cruise, it was our assistant waiters birthday, we gave her a birthday card and a cash gift. They work so hard and we forget how many guests they have to take care of . People please be nice.
Absolutely. The crew work their a**es off to give passengers a nice experience. In my travels, I have found that approaching crew with respect and courtesy pays itself back doubly or more. Mind you, I don't pretend to be nice just to get something in return, but genuine courtesy makes everyone's experience even better.
Whew! Have a cruise coming up, and was worried that I was going to have to learn and remember a bunch of new etiquette. Nope. This is basic etiquette for life wherever you are. All of them come down to the Golden Rule! So sad, that something as simple as “be kind” has to be explained to so many people. I appreciate all that you do for your passengers. ❤
Unfortunately, this bad behavior isn't confined to cruise ships; it's in all areas of the service and hospitality industries. I worked 3 years on ships, 20 years as a flight attendant, and 10 years in resorts as a scuba instructor, and have seen all this behavior in every job. I loved service and accepted that this ignorance was pretty much a part of the deal. My reward and pleasure came from the politeness and gratefulness of the vast majority of those who know how to act properly in society.
Ships crew are the heart and soul of a ship they always have been, they’re the ones that make your experience outstanding. Always be respectful, always be kind.
Interestingly, everything you mentioned are also some of my biggest "fellow passenger" pet peeves as a frequent cruiser. My absolute biggest pet peeve as a passenger is seeing entitled a-holes being rude to Crew Members. Those people are worse than chair hogs and pigs who lick serving spoons in the buffet and should be made to walk the plank.
@@giovannideventuri4506why would you like “walking the plank” because you are a USN veteran? Pirates made people do that and I don’t think they were in the United States Navy.
I have never seen anybody lick a serving spoon at the buffet, but I swear to God, if I ever did see somebody doing that, they would definitely have to go to the medical unit to have said spoon extracted from a certain orifice.
As a former waitress I’ve always tried to stack up plates to make it easier for the waiter. On my last cruise with NCL the waiter asked me not to do this as it was considered that I was being impatient by his manager and he’d get written up. He wasn’t very friendly about it but I’m glad I know now as I had no idea it was hurting and not helping.
From my experience if it's a small table it doesn't really matter, but if it's a big group I prefer people don't stack their plates. For the simple reason that most people will stack plates wrong (with silverware and napkins in between instead of on top) and then I have to carry each stack seperately into the kitchen as I need both hands per stack. Whereas if I do it myself I only use one hand to hold the stack as I build it and thus can stack more plates meaning less trips for me.
Sometimes you stack things to make room for your food & being able to easily eat your food. I know that sometimes things aren't stacked the way wait staff prefer, but sometimes it can't be helped & passengers/customers do some of it themselves. I do try to stack things by size & with silverware on top, but sometimes you don't have anyone come to collect things until they are in the way of trying to eat.
I’m not sure I could not stack the table dishes. I’ve only ever cruised once & it was with my Mom. I’m positive that she would smack me upside the head for being rude & inconsiderate.😅
Lucy, nice video! This all boils down to simply "be a good person" / "act like a responsible adult" / "don't be an a**hole". (another reason I wouldn't want to work in the "service" careers....listening to the a**holes all day would get to me) Whether it be being rude, condescending, acting entitled, sexual harassment, using ignorant stereotypes, littering, etc., it is all about these folks not being a "good person" (you know, a "lady" or a "gentleman"....or anywhere in between) What I learned from my parents is to always place others' needs and feelings ahead of my own! (this is sort-of like that old saying that "A gentleman is someone who tries to make sure the people around him are as comfortable as possible") But, even if we could all just be a tiny bit nicer and/or a bit more understanding of others, the world would be a much nicer place, you know! Thanks again Lucy, for another nice video! Fair winds! 😀
The most memorable people I meet on my cruises are always the crew. Take the time to find out their stories. And when I hear others disrespecting crew, it is very upsetting and I will call them out on it. These are the people who give up so much so that we can enjoy our holidays, so let's all be grateful and kind.
My father, God bless him, has grown rather fond of cruises in his golden years and I often travel with him because of his declining health. He insists our cabins are left for the steward in a condition as if they had never been occupied. And I do mean, every time we leave the cabin, even for a brief time. The beds are made and bathrooms cleaned. Nothing left outside of the draws or cabinets. My father constantly reminds me and others that we are all equally responsible for ourselves and our most important job in society is to ensure others walk away a bit happier to have met us. 😊
@Stephanie-vx4zi more important? So, stripping the bed at the end of a cruise, which may take say.....3 minutes tops is much more important than leaving a cabin in pristine condition for the entirety of a 7 or 10 day cruise, saving our cabin steward at least 10 minutes every time he, she or they come to clean and straighten our cabins once or twice each day? 👍 okay, got it. 👌 thanks.
I can't even imagine leaving trash all over. I believe, and am teaching my kids, that, at a MINIMUM, you should leave a place just as you found it, but when possible, leave it better than you found it. Picking up after yourself is not hard.
Delightful list. I was really hoping that I didn’t violate any of them. I don’t think I did. One of the best parts of cruising for me is interacting with crew. You’re all awesome.
Most of these things should be observed everywhere, not just in cruises. Also, in my experience as a passenger, the crew have always been so nice and friendly to me, that it's unthinkable for me to be otherwise.
I am a passenger. I agree 100% with everything you said. I have seen it among my fellow passengers. As am American, I am often embarrassed at the behavior of other Americans. Many Americans are just plain ignorant of the world around them. I have total respect for all crew members. They are all hard workers, and many speak multiple languages. I only speak English, which in my eye, makes the crew members on a cruise ship, better then myself, and deserve all the respect in the world.
There's a reason why we are called "Ugly Americans," and it's not because of our appearances. I saw the bad behavior firsthand when I traveled around the U.S. for business. Didn't have to go international to see that my fellow Americans can be some of the rudest, "entitled" idiots around.
Agreed. I hate to be an elitist, but cruising was/is better when Walmarr people can afford it. No knock on Walmart - I shop there - but not in my PJs or shorts with my butt cheeks hanging out.
Really? I just came off a cruise where the most arrogant and disrespectful were Italians. And you say your American. Do you mean from the U.S.. I have been around many people from all over the world and can tell you Americans are NOT the biggest jerks.
Totally agree with all ten items! When I hear people being rude to staff I approach the crew with a kind/positive comment while adding that the rude/disgusting is less than human. Seriously, how hard is it to say kind words, give a smile, and enjoy the time aboard? We appreciate every crew member and all the hard work they do!!
Agree. It should be easy to be kind and polite when you're on vacation, but it's amazing how many frowns and grouchy faces I see from people supposedly on vacation!
Good for you. I hope you say this within hearing distance of the rude person, so they can see of awful and rude they are being. Time for role reversal on them!
I organized our crap everyday before leaving our room because i knew it made it much easier for the cleaning staff to clean. We passed a nearby room when the staff was cleaning and that room looked insane 😨
As Youth Staff, parents lying about their kids being fully potty trained because they don't want to have to pay $6-8 for the nursery. They'll spend hundreds on the casino or on drinks packages, but when it comes to appropriate childcare, that is where they don't want to spend money. Also, guests that think they deserve everything and rules don't exist just because they've paid to be there. I've had guests be quite rude to me because I've told them their child is too short to go on the waterslide or they can't be moved to a different age group in the kids club. Also, the cups and glasses that are always left around for someone else to deal with rather than just taking it back to a resturant.
We learned a small smattering of French before we went to Paris because we had read the French really appreciate us trying. We had wonderful time but ran into other people from New England... he said they are all hateful and expect us to speak French! He was so hateful... no wonder he was treated rudely...!!! We in turn had a wonderful time and everyone tried to bend over backwards to help us with our French and appreciated our attempts at French!
As an American who is married to someone who was born & raised in another country (Ecuador)and who’s first language is not English (Spanish), the derogatory & demeaning comments about someone’s accent or how they speak English pisses me off. My wife sometimes has imposter syndrome due to the fact she is a successful, naturalized US citizen, Hispanic female who speaks with an accent. She actually is an office director and often has to correct writing from the native English speakers who work for her.
So much of this comes down to courtesy and respect. I find I feel much better if I can smile at someone and say please, thank you, excuse me, etc., as the situation demands. And it makes everyone’s day run smoother if we all do this. It doesn’t matter what a person’s language, ethnicity, job, or culture is, we all deserve respect and courtesy. I have found all the cabin stewards to be wonderful on all my cruises. I know how hard they work, and I would hate to give them any extra work.
Keeping a tidy cabin is showing respect for the people who will service the cabin. In addition it makes it much easier to pack at the end. I also note that all the items you mention are equally valid in reverse, things passengers hate that crew members do. It comes down to living with respect to others. Thanks for bringing these up, it’s important to say these things and get them known.
In this case, it could be a language barrier.... It could also be a drunk thing.... It's easier to just point someone to the closest toilet rather than deal with a puddle of pee, or worse, if they can't get there on time. 🤷🏼♀️
I’m an American and I cannot believe how rude the guests you were describing have been to the crew members. To look at you and say “Toilet” is the rudest thing I’ve ever heard! Crew members, like any service industry employee, are there to make the guests stay enjoyable and memorable. The crew is not there to follow guests around cleaning up. I definitely see people leaving trash here in America. For example, in the Food Court of a shopping mall. Everyone knows you order your food from one of the many food restaurant’s in the Food Court, take your tray and food to the seating area, when you’re finished you dispose of your trash in the trash bin and place the tray to the side. I have seen SOME PEOPLE get up and leave their uneaten food, trash, and tray on the table for someone else to clean up. I call those people “PIGS”. I always wonder, if this is how they act at home in their house. Americans, if that’s how you act in public, or if you drink too much…Stay Home. We have a bad reputation with many countries because of the entitled behavior of a few.
Crew members are such hard workers! I was very inpressed with every crew member we met and/or saw on our ship, I was so humbled by their service and work ethic 💗💗💗
I try to learn a few polite "please and thank-you" words in the language where I'm traveling. Its amazing the reaction of the locals when I've said "thank-you" in their native language.
As a (male) nurse, I agree completely with your list, especially the items dealing with treating others with respect and kindness. I’d add that, despite stereotypes about men, many of us don’t find aggressive sexual advances complimentary.
Thank you for your work and such an honest video. It all boils down to people treating others the way they would wish to be treated by being courteous, kind thoughtful, respectful and tolerant. It makes the cruise experience much more pleasant for EVERYONE.
On our first cruise we took our mid teen daughter and she left her section of the cabin in a total mess, we told the cabin stewards to leave her bed and area alone as we didn't want them having to tidy up all the time. We knew that within a minute of her re-entering the cabin it would go back to the same state and we felt bad. I hope that wouldn't have been insulting to the cabin crew and made a tiny difference to them.
I used to work for a doctor that didn't speak to me when I would say good morning or hello. It used to make me so angry. I decided it was his problem and not mine. People are so rude and entitled. It's absolutely ridiculous. People just need to stop being a**holes! Treat people the way you want to be treated.
On my last cruise there was a literal mob at the designer bag sales and these two women were screaming at the crew member over a bag. I and several other passengers took video. It was terrible. Afterwards I went up to the crew member and praised him for how he handled the situation. He was so appreciative and was happy that someone acknowledged his professionalism. Be nice!
@@CynthiaHiatt I and probably others were afraid to get into the middle of those women. I went down to the security desk, and they told me if there was really a problem that, the manager would have sent someone. It baffled me too.
We cruised on the Valiant Lady last month, and the entire crew, without fault, was friendly and accommodating. We enjoyed talking to the crew, but also tried to be respectful of their time, since they were at work. But I’m happy to report I never observed any bad “sailors.” Oh, we did get to talk with The Diva and The Hostess and they were so very nice!
The crew are the heart and soul of the ship❤️🙋♀️. We always respect everyone on the ship🚢🛳️. Be nice, you never know what people are going through 👍🏼.
It's infuriating how a man harassing a woman is seen as criminal, yet women doing the same thing to men is often dismissed by many. Harassment is harassment, doesn't matter who is doing the harassing and who is being harassed. Kick those passengers off the ship, sexual assault is sexual assault
I was in a Chinese restaurant and this big caucasian dude was shouting/mumbling "toilet!" at the 5'2" waitress. I could barely understand him let alone the lady who didn't speak much english. So, being 6' and 300lbs. I said "No, person" and pointed to him and said "idiot." The coward backed off right away. I know it could have gone badly but I couldn't help myself.🤷♂️
Lucy, I had a wee chuckle when you mentioned customers blanking you at work when you say hello to them. I worked in retail for over 30 years, and whenever we go to the UK (I'm from New Zealand) we're constantly gobsmacked at how many shops we go into where the sales assistants don't say anything to us at all! We've felt so awkward sometimes that we're usually the ones that say hello to them, 😅 especially in small shops where it's only us and a shop assistant that's greeting us with stony silence..... so awkward and uncomfortable!! A few years ago I went to a shoe shop in Looe, and I remember trying a few pairs of shoes on with 2 shop assistants standing behind the counter just watching but saying nothing to me OMG. Paid for my shoes and got out of there. Love watching your videos, we are leaving Sydney on a cruise in just over a week... our first one in 10 years 🎉❤
I spent my first year of University studies in Australia. It became confusing to me how many people would come up to me and ask me how many people I had killed and if I belonged to a gang. I finally asked one of my school mates why that was a common question for me. They explained that when they spoke about America on the news that they always spoke about murders and gang violence. I then started paying attention to what the news said about the red, white and blue and sure enough, they seemed to only report the bad news.
Wouldn’t we all like a “good news channel“ I am an Australian, likewise we are not all ockers either! Sadly this stereotypical mindset that you encountered is pure ignorance, which makes me question the level of journalism, media and education?🙄 However, I hope your time in 🇦🇺 left you with some happy memories, not all bad, we are a fairly diverse, laid back multicultural country. No doubt first time here, we come across as confusing to a lot of cultures.
I think all the different accents would make cruising fun. I have always loved different accents and try to figure out in my own where they are from. I'm American and I'm from Louisiana in the deep South and we have multiple different thick accents from all around the State and every State in the Union have different accents so who are we to insult any other countries accent. We are all different and that's what makes us unique and fun. Be kind to everyone, we are all human and we all have feelings.
On one of my cruise holidays, I heard a group of Americans (I think) that were talking down to a ship employee in the buffet dining area. They were acting like one would act towards a servant who wasn't doing their job properly and I kinda wanted to jump over the table to confront them. Crew members are awesome and every experience on a ship I have been treated so wonderfully. They do whatever they can to make you happy. Bare minimum: treat them like a human. They work for the cruise company, not you. Lol
I'm going on my first cruise at the end of the month and I hope I don't see any of these behaviours. In shops on land when staff approach me to try to start a conversation or ask if they can help I just smile and say "I'm just looking", that way they know I don't really want to chat, and I know I can go to them later if I do decide I need to ask them anything. There's no excuse to blank someone just doing their job.
Actually, most of us hate that too. When guests enter into our shop and we say "hello" and the answer is "I'm just looking", with no greeting, we tend to think to ourselves: "And im just saying hello".
@@soniajenniffersotolara4119I'm sorry if that's something you hate. The problem though in my experience is that if you dont make it clear early on that you dont want conversation with shop staff, most of them like to or are told to then ask what you're looking for, how they can help etc etc and it becomes so awkward I leave. I just want to see what the place sells, look at the prices, in peace, without having to explain myself to someone or have a conversation. What's the best way to communicate that without generating hate if "I'm just looking " is not the correct phrase please?
@@feline_type If they say hi, you say hi back, then if they say can I help you, you say no thanks, just looking. Depending on what type of shop, you will get the ones you want to avoid that try to push sales on you, but you also will get those just saying what they are told to say to work there.
Great video! Do want to point out that some people have a hearing impediment so they can't hear as well, they may not be ignoring you but honestly couldn't hear you. My bf wears hearing aids and if someone isn't facing him, he can't hear them nor read lips 😊
Agree absolutely. Also I commented about the fact that so many people have airpods in & are on a call, making a TikTok or talking to others nearby, so not everyone who doesn't respond isn't ignoring the greeters.
I'm in customer service so I understand. I can't imagine being anything but friendly to the crew. We made sure to write down the names of everyone who did something extra for us so that when we did the end of cruise survey we knew their names. We got to know the wine steward in the dining room and she was such a hoot, understood our sense of humor from the get go and teased with us every night. It is so automatic for me to acknowledge others that it really irks me when I see people get ignored.
Lucy thanks for the reminders. My Mum, had always insisted that you treat others as you would want to be treated. I can remember on many occasions, if we were rude or out of line, she would correct us (to our embarrassment) immediately, in front of the offended to make the point...
We love cruising mainly because of the friendly and courteous crew. I agree with you. Crew members are human first and should be treated with the respect they give. Thank you for this video!
Good video. I just returned from my first cruise and I'm proud to say I was a good girl. I sailed with Princess and could almost never find a garbage can. One morning I walked almost all the way around the ship outside and never once saw a place to put a wrapper. Even inside I had no luck until I returned to my cabin. When I mentioned it to a crew member they said just leave it anywhere but I can't turn into a slob because there are no bins. Also I liked your point about greeting staff when you walk into their space (store, bar, restaurant). This is important anywhere but not common in the US. It's one of the reasons Americans get such poor service in Paris. They almost never greet the staff. It's so rude and it's not tolerated.
Have you ever noticed when you go to a sporting event, parade, movie theater etc that people are just as disrespectful when it comes to littering and not picking up after themselves? Baffles me. These folks have to walk right paste tons of trash bins as they leave, but heaven forbid they would pick up their cups, popcorn and food containers or candy wrappers! Why? It's all disrespectful!
This is my pet peeve….along with grocery carts left in parking lot. I’ve taught my daughters to always pick up after themselves at games, movies, the beach etc and always return the cart!
Great channel Lucy. In response to throwing away trash, I agree. Me and the wife went on our first cruise in February and the odd thing I noticed was the lack of trash cans, we were on a Royal Caribbean trip. I would get a coffee each morning and could never find one that was convenient. Yep we paid a lot for this cruise but I still have dignity and can throw my own trash away. I didn't mind leaving a coffee cup but it irked me to see those who left plates of uneaten food in the plants. They could have had the decency to have at least put it on a table.
yes, i recently went on a princess cruise and couldnt find a trash can to save my life! it's so weird because they gave us paper wrapped straws with our drinks and then we'd be trying to find a bin to throw out our trash, i hate just leaving garbage in some random place!
I always greet the shops people but my husband doesn’t always hear them because he’s very hard of hearing. I usually have to repeat things someone has said to him. Just a reminder, people aren’t always meaning to be rude.
I work in the kids club on Carnival, we have opening hours where we close at 5PM and come back at 7PM. We will specifically say to the parents as they drop their children off at the kids club that pick up will before so and so time, everyday there is always at least one parent who will claim they were not aware of pick up time, then get upset when we have to charge a late pick up fee, as late pick up result us in losing out on breaks in which we don't get to make that time up.
As a Previous CD for HAL so much of this rings true. I found myself greeting random strangers round London for months after I left the industry! Being ignored has always rubbed me the wrong way. I also hate when people try and do a British accent and its always a really bad attempt at cockney :( Great channel, great content! Keep it up!
Thank you, Lucy. As a former Flight Attendant, Recruiter, and Instructor, we covered a few ideas in training. Also, as a recruiter, I tried to spot the group interview of four and then the personal interview, which would occur on the same day if possible. That was American Airlines' process at the time. With every interaction, we always require eye-to-eye contact, pleasant and appropriate facial expressions and a verbal or non-verbal closing to the exchange. But we wanted just a little more. When greeting at the boarding door. "Hello, welcome." Not just Hello. If a passenger thanked you for something, a response could be verbal, "It is my pleasure." If you were trying to be quiet so that you did not disturb other passengers who may be sleeping. If a passenger said thank you or just made eye contact and smiled. The required closure could be eye contact, a smile, and slightly moving your head up and down just an inch or two. As for cultural differences, we had access to a small written guide of things a particular culture appreciated and things that they may see as rude or even vulgar.
I understand all but the last thing you said. You said there’s trash cans everywhere. We just cruised the Regal and the only trash can we could find was at the coffee bar next to the International Cafe. Believe me we looked and asked. Every time we asked in different areas we were told they would take out trash. Not sure what cruise ship you work on. Going on the Ruby next month and will look for trash cans.
I am from the UK and I live in Spain. I am very aware that the Spanish way is different to ours regarding saying please and thank you. They are not being rude or impolite when they don't say please it is just their way. I have noticed the same with cruisers from USA. They tend to say "I need ..." or "Can I get..." it is just their way and not meant to be rude
I'm always hesitant to say hello to a shop worker because sometimes that leads to a high-pressure sales pitch. Sometimes being rude keeps me in a 'leave me alone' bubble.
Thank you! My sister, husband, and I are going on our first cruise in February. Some of these guidelines seems awfully basic, just plain courtesy, and it is awful that staff have to put up with passengers flaunting them.
As a passenger, what can we do to make a crew member feel excellent (i.e. tell your room steward to take the day off, give an extra tip to someone who went above and beyond) and appreciated or rather as a crew member yourself, what would you be thrilled about?
This list is spot on. I've witnessed all these things, on cruise ships and on land, and they make cringe and try to be even kinder and more considerate. Why do people feel it's ok to leave their staterooms in such a mess, or drop litter anywhere they want, or speak rudely to others (or not at all)? I just couldn't. Cheers from Tassie 🇦🇺
I have Autism Spectrum Disorder and unfortunately I may been seen as being guilty of some of these. Especially the one about not acknowledging a greeting from someone. Sometimes I literally don’t hear the greeting or even notice the person. It’s not something I can control, especially when I’m in an unfamiliar or noisy place. I’m fully aware that neurotypicals find this rude, but many of us on the spectrum simply can’t help it. I may be guilty of stereotyping when trying to speak with a stranger, too. I’m terrible at small talk. I never know what to say. If I’m greeted by a stranger and asked a question (or otherwise drawn into small talk) I sometimes say whatever comes to mind first. It’s either that or I’ll just not speak, which seems to be perceived by others as even more rude than saying something awkward. The awkwardness might also occur when I can’t understand someone. I would never purposefully try to belittle someone for having poor English skills, but I’m afraid I might make a statement or ask a question that can seem inappropriate or insensitive. I might ask someone to repeat themselves several times. I might say, "I’m sorry, I can’t understand you," and then go silent, appearing to ignore the person. Of course, I’d never touch someone or make any sort of inappropriate sexual remarks to someone, and I’m always going out of my way to avoid inconveniencing anyone like leaving a mess or entering a shop right as they’re closing up. I strive to be as polite as possible, but I struggle with any sort of interaction with people I don’t know and often come across as impolite. I just ask that, as a crew member, you try to remember that some people aren’t being rude when we do these things; we’re trying our best but we’re in unfamiliar and uncomfortable situations and are not navigating them the way neurotypicals do.
Wow I think it is a sign of the times we live in when people can be so rude. It truly is very sad. I always make sure I treat everyone with kindness and respect when we go cruising. Especially to the crew members. After all they really do make the cruise so very special. We always go on the behind scenes tour. My wife says I love to talk with the crew just as much as talking with the other passengers. I love your insights all about cruise life. Thank you so much!!!❤❤
For 8 years I was a housekeeper at a Canadian Intrawest ski resort, and in my last few years before following my military husband, we had a manager that changed our job description so many times to accommodate slovenly, complaining, self important, entitled guests. It made life almost intolerable. Maybe being a military wife, raised without barrels full of money, but to be a lady, and raising our sons to be gentlemen (not snobs, huge difference), and seeing the service industry from the inside, I have a better understanding, but simply having a person think of putting themselves in the other's place would work wonders (if they'd make the effort). You brought up some great points, that had I done any of those things, I could see my grandfather rolling over in his grave.
I am a cruiser that have been cruising for many years and I agree 100% with all 10 things you mentioned. People need to learn to treat everyone with respect.
Sadly, these are mostly common courtesies that are no longer taught at home, or are forgotten easily. Much of it depends on where and how a person is raised.
I was on Norwegian sky last week every crew member greeted me and always said good morning or I hope your having a good day be polite people I'm a American
iI will never forget seeing a male passenger relieve himself into an ash can outside the Stern Gallery aboard SS Oriana in the early eighties You are quite right that people should use the bins but not like that!
I consider the crew members that I come in contact with to be partners in my voyage, and treat them as such. I have found that a smile, a please, and a thank you go a very long way in making the cruise enjoyable.
You are SO right in pointing out stereotyping and hurtful comments, but sadly; this comes from English people too. I am Swedish and have lived and worked in the UK for over 20 years and I STILL get comments and questions like: ' Oh you're from Sweden. I LOVE Abba. Do you know them? ' and ' Why are all Swedish girls blond... and can you ask anyone you meet for sex? '. These are GENUINE questions I have got from ENGLISH people, and when I say 'No!' It's like I have insulted their perceptions or dreams(?) of Sweden, and when I say I really don't like ABBA and never have, and I never asked a stranger for sex, they question if I am Swedish!?! No you are clearly not like this, but you would be surprised how many of your fellow countrymen/women has twisted ideas about people from non-English countries.
Great content as always. I would go one step further and add these are reminders of conduct in life. Treat people as you would like to be treated, I believe people have lost this recently. Sorry to "soapbox", cheers Michael🇨🇦
I recall you were really nice greeting us on a Virgin cruise. I think I was tongue tied seeing you and kind of shy. I hope we smiled and greeted you back.
There are no trash bins readily available on Carnival cruise ships. I look all over for them and they don't exist. There are tiny bins near the coffee for sugar packet garbage and you see people putting big pieces of trash in there because trash bins are non-existent! I was told it is because they sort every piece of refuse, food goes to the fish, recycle and compactor for true trash. Apparently they don't trust passengers to get this right. I don't blame them, I've met some of the passengers.
Just another thought on the non response to your hello. There is a small possibility that the person is hard of hearing and didn't actually hear you or didn't know you were talking to them
So common manners actually. This is for every one who works in public. I am from Amsterdam guess what questions I get😂 . I always clean up my mess because don’t want hold up the cleaners. When people touching staff a manager should stand up for them. Every waiter has a manager keeping an eye on them. So they see that happening.
I’m glad you gave us #5 and acknowledge the elephant in the room. Double standards are never acceptable and that behavior could cost that male staff member his job if that passenger decided to complain. As a passenger, I would want to rescue someone in that situation even if it angered the offending party. All of these are great points. Situational awareness is vital!
I have hearing issues, I have to ask people to repeat themselves quite often. When on the ship, I always compliment their beautiful accent, and explain that I have hearing issues and that I will have difficulty understanding what they are saying and would they please speak slowly.
When I go on a cruise I give my cabin steward a break, I don't let them clean my room, all I need is fresh towels and wash rags.... if it's a 3 day cruise.... if it's more than 3 days I will ask for a set of fresh sheets
Speaking as a customer service staff ( not on cruises), its amazing how many customers think its ok to be rude, contrite, verbally abusive and insulting albeit via phone and email. Always be mindful, would you like a member of your family to be treated like this?........customers are not always right.
A little bit of kindness goes a long way and everyone deserves to be treated with kindness and respect no matter who they are and if you are kind it will come back to you. Anyway as Dutch person who has been living in Ireland for 27 years I hate being told how good my English is. It really annoys me
I agree with what your saying but unfortunately that’s what life is like in working with the public. Unfortunately it’s scary but that’s the way it is. I’ve learned to let it go. Some people got stuff going that’s out of my control. Good video.
I have only been a passenger on Celebrity. On those ships the only public places you will find a trash can are the restrooms and passenger cabins. I feel uncomfortable leaving trash around the ship but feel forced into it.
I have worked with the public fir decades. I am always very nuce to anyone who serves the public. If someone greets you, always return the greeting. As a worker, however, humour helps. When I greet people and they ignore me, I give a follow up greeting. Still ignored? I do this (after checking for hearing aids 😅) : "Hi, there!" Crickets..... "How are you today?" Crickets.... I then respond to what I said myself- "How am I? Why, very good! Thank you for asking!" Said with a cheeky grin. 😂 If they don't smile back, they are likely psychotic.😉
I noticed an actual cultural/language difference that I was reminded of by your comment about the toilet. What I had heard sounded very rude to me, but when I asked a native speaker, they thought I was being silly. A man walked into a restaurant in a Russian speaking country and went up to the hostess and said 'gdye twalet' (how the phrase 'where is the toilet' sounds to me :)). Just two words, rather abruptly too. I asked my friend why that man was so rude. She looked at me funny and asked what did I mean. I said it was much more common for Americans, at least, to ask the same question of a stranger in a place of business more like 'Excuse me please, but could you tell me where the toilet (bathroom...but don't say bathroom in a Russian speaking country because they'll wonder why you want to take a bath) is?'. My friend was amused and said, you say all of that when just 'where toilet?' would be sufficient. I said yes, because we don't want to be rude. She said Americans waste too much time and our language is inefficient... So maybe the abrupt way of asking isn't so much rudeness and more just the culture....
I work in hotels, and I completely agree with everything I hate with hotel guests 😂😂 especially the bathrooms thing! I just say “excuse me?” And most of the time they will ask a more complete question lol No wonder why I get along with so many crew members when I’m on board. They are my people lol
The funny thing is that most of the people that complain about people from other countries that speak English with an accent don’t themselves speak any other language then English.
All the things mentioned in this video are just simple manners. Unfortunately not everyone has good manners. I just booked a cruise and I wouldn’t talk to my wife about it in front of her friend because I know her friend can’t afford to do things like go on cruises. I remember another time ,when I was working in Kuwait, another American guy I was with in a restaurant was getting on to the waiter because he did speak English. I got on to him saying, “Hey you’re in his country. Maybe you should learn a few words.”
Great information. Very early in my customer service career, I learned some people: 1. Have never learned to be friendly and respectful. 2. They do not live by the idea that everyone, yes, everyone, deserves respect! Lucy, I almost feel sorry for those people. Unless your sailers overstep or cross a line that absolutely should not be breached, just let them go. As a Puser at American Airlines, I reminded my crew that they should look them in the eye, smile and move on. Yes, a smile and eye contact are considered "effective closure" to an interaction. Please don't say anything. And remember, this person will be off the ship in a few days.
You should do "10 Things Crew Member Love When Passengers Do!" My husband always tries to talk about crew members' home countries with them, mentioning if he has tried authentic native dishes or a famous sight he wants to visit there. Sometimes, he will even look up how to say "hello" or "thank you" in their native language to say to them later. I'm not sure if they enjoy this reminder of home or if it's seen as too personal/weird, or even makes them homesick and sad. Would love to know what crew think about this!
WOW !! I didn't know about Guests aren't supposed to stack dishes. I've always done it. Guess I won't be doing that anymore...and I'm 76...never too late to learn.
I think ignoring a hello or welcome often comes from people not wanting to be encouraged yet again to take part in a raffle, an unwanted hard sell at the spa, or some other ploy to separate them from their money. And many cultures do not greet everyone they see and often this results in shop staff being available for assistance but not actively engaging with a customer. Just my read.
I have a neighbour who lives right across the hall from me, who never says hello or anything when we see each other.. - I just don’t understand how a human being can treat another human being with such disrespect.. - We are all the same,,, we will all die one day.. - No one is above anybody else.. - I was sad to know that people can’t even say hello back to you.. - I sure know that feeling.. - Take care.. 🥰
We went on a Carnival cruise out of Jacksonville, Florida eight years ago and it was a hard lesson in how awful Americans abroad behave. Some of the passengers made fun of the crew for their accents, saying the crew person sounded "dumb" or "retarded". The crew person was Croatia and had a degree in finance, spoke four languages fluently and was working for Carnival so she could continue her education abroad. The persons that were making fun of her were CLEARLY uneducated, ill-mannered and mangled the English language every time they opened their mouths. It was embarrassing.
![АЛАУДИНОВ у Скабеевой: эти их ВСУ нас НЕ ДОГОНЯТ 😁 [Пародия]](http://i.ytimg.com/vi/an0anqU4WGQ/mqdefault.jpg)
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Honestly, I respect anyone who knows more than one language. I have tried to learn other languages and it's not easy. Kudos to anyone who does learn a second/multiple languages.
Agreed. English is my first language, and I dare say I know it very well--including some of the esoteric rules of grammar and other oddities. I am simply delighted to hear others speak it well, especially when it's a second language. I sometimes call people out for their English--but only in the most positive way ("Your mastery of English is wonderful! You speak it better than many native speakers," or something like that.)
I like to treat the crew members with utmost respect. A couple of examples are. To cruises ago, our cabin steward attended was not able to leave the ship. I asked her to give up a little list of things she needs. When we went to one of the ports, we bought her everything on the list . We pre pay our tips but always tip in cash with a note of thanks for their hard work. Our last cruise, it was our assistant waiters birthday, we gave her a birthday card and a cash gift. They work so hard and we forget how many guests they have to take care of . People please be nice.
Absolutely. The crew work their a**es off to give passengers a nice experience. In my travels, I have found that approaching crew with respect and courtesy pays itself back doubly or more. Mind you, I don't pretend to be nice just to get something in return, but genuine courtesy makes everyone's experience even better.
You are very kind and very thoughtful.
Sending Love ❤️...Susan...Are you single?🌹❤️❤️❤️
I like your idea of having the cabin steward make a list. They work so hard, and for so little. I'm going to do the same on the next cruise.
Love the list suggestion, what a great idea.
Whew! Have a cruise coming up, and was worried that I was going to have to learn and remember a bunch of new etiquette. Nope. This is basic etiquette for life wherever you are. All of them come down to the Golden Rule! So sad, that something as simple as “be kind” has to be explained to so many people. I appreciate all that you do for your passengers. ❤
Ha ha, no... You'll only need the basic etiquette.
Unfortunately, this bad behavior isn't confined to cruise ships; it's in all areas of the service and hospitality industries. I worked 3 years on ships, 20 years as a flight attendant, and 10 years in resorts as a scuba instructor, and have seen all this behavior in every job. I loved service and accepted that this ignorance was pretty much a part of the deal. My reward and pleasure came from the politeness and gratefulness of the vast majority of those who know how to act properly in society.
Ships crew are the heart and soul of a ship they always have been, they’re the ones that make your experience outstanding. Always be respectful, always be kind.
Interestingly, everything you mentioned are also some of my biggest "fellow passenger" pet peeves as a frequent cruiser. My absolute biggest pet peeve as a passenger is seeing entitled a-holes being rude to Crew Members.
Those people are worse than chair hogs and pigs who lick serving spoons in the buffet and should be made to walk the plank.
As a USN vet I really like that "walk the plank" bit. I couldn't agree more.
Lick serving spoons in the buffet line? OMG!!
it is NO FUN sharing a table w them either...
@@giovannideventuri4506why would you like “walking the plank” because you are a USN veteran? Pirates made people do that and I don’t think they were in the United States Navy.
I have never seen anybody lick a serving spoon at the buffet, but I swear to God, if I ever did see somebody doing that, they would definitely have to go to the medical unit to have said spoon extracted from a certain orifice.
As a former waitress I’ve always tried to stack up plates to make it easier for the waiter. On my last cruise with NCL the waiter asked me not to do this as it was considered that I was being impatient by his manager and he’d get written up. He wasn’t very friendly about it but I’m glad I know now as I had no idea it was hurting and not helping.
I was told the same thing. I will not do it again, I always think I'm helping. Hmm.🤔
From my experience if it's a small table it doesn't really matter, but if it's a big group I prefer people don't stack their plates. For the simple reason that most people will stack plates wrong (with silverware and napkins in between instead of on top) and then I have to carry each stack seperately into the kitchen as I need both hands per stack. Whereas if I do it myself I only use one hand to hold the stack as I build it and thus can stack more plates meaning less trips for me.
Sometimes you stack things to make room for your food & being able to easily eat your food. I know that sometimes things aren't stacked the way wait staff prefer, but sometimes it can't be helped & passengers/customers do some of it themselves. I do try to stack things by size & with silverware on top, but sometimes you don't have anyone come to collect things until they are in the way of trying to eat.
Good to know!
I’m not sure I could not stack the table dishes. I’ve only ever cruised once & it was with my Mom. I’m positive that she would smack me upside the head for being rude & inconsiderate.😅
Lucy, nice video!
This all boils down to simply "be a good person" / "act like a responsible adult" / "don't be an a**hole". (another reason I wouldn't want to work in the "service" careers....listening to the a**holes all day would get to me)
Whether it be being rude, condescending, acting entitled, sexual harassment, using ignorant stereotypes, littering, etc., it is all about these folks not being a "good person" (you know, a "lady" or a "gentleman"....or anywhere in between)
What I learned from my parents is to always place others' needs and feelings ahead of my own!
(this is sort-of like that old saying that "A gentleman is someone who tries to make sure the people around him are as comfortable as possible")
But, even if we could all just be a tiny bit nicer and/or a bit more understanding of others, the world would be a much nicer place, you know!
Thanks again Lucy, for another nice video!
Fair winds! 😀
L
The most memorable people I meet on my cruises are always the crew. Take the time to find out their stories. And when I hear others disrespecting crew, it is very upsetting and I will call them out on it. These are the people who give up so much so that we can enjoy our holidays, so let's all be grateful and kind.
My father, God bless him, has grown rather fond of cruises in his golden years and I often travel with him because of his declining health.
He insists our cabins are left for the steward in a condition as if they had never been occupied. And I do mean, every time we leave the cabin, even for a brief time. The beds are made and bathrooms cleaned. Nothing left outside of the draws or cabinets.
My father constantly reminds me and others that we are all equally responsible for ourselves and our most important job in society is to ensure others walk away a bit happier to have met us. 😊
When leaving the cruise, stripping the bed helps more . You'll save them time.
@Stephanie-vx4zi more important? So, stripping the bed at the end of a cruise, which may take say.....3 minutes tops is much more important than leaving a cabin in pristine condition for the entirety of a 7 or 10 day cruise, saving our cabin steward at least 10 minutes every time he, she or they come to clean and straighten our cabins once or twice each day? 👍 okay, got it. 👌 thanks.
I can't even imagine leaving trash all over. I believe, and am teaching my kids, that, at a MINIMUM, you should leave a place just as you found it, but when possible, leave it better than you found it. Picking up after yourself is not hard.
Delightful list. I was really hoping that I didn’t violate any of them. I don’t think I did. One of the best parts of cruising for me is interacting with crew. You’re all awesome.
Most of these things should be observed everywhere, not just in cruises. Also, in my experience as a passenger, the crew have always been so nice and friendly to me, that it's unthinkable for me to be otherwise.
I am a passenger. I agree 100% with everything you said. I have seen it among my fellow passengers. As am American, I am often embarrassed at the behavior of other Americans. Many Americans are just plain ignorant of the world around them. I have total respect for all crew members. They are all hard workers, and many speak multiple languages. I only speak English, which in my eye, makes the crew members on a cruise ship, better then myself, and deserve all the respect in the world.
There's a reason why we are called "Ugly Americans," and it's not because of our appearances. I saw the bad behavior firsthand when I traveled around the U.S. for business. Didn't have to go international to see that my fellow Americans can be some of the rudest, "entitled" idiots around.
Bravo…I too am embarrassed from the obnoxious , arrogant and ignorant Americans who act like this as well….we’ll said 👍
Agreed. I hate to be an elitist, but cruising was/is better when Walmarr people can afford it. No knock on Walmart - I shop there - but not in my PJs or shorts with my butt cheeks hanging out.
Really? I just came off a cruise where the most arrogant and disrespectful were Italians. And you say your American. Do you mean from the U.S.. I have been around many people from all over the world and can tell you Americans are NOT the biggest jerks.
Move to Canada then
Totally agree with all ten items! When I hear people being rude to staff I approach the crew with a kind/positive comment while adding that the rude/disgusting is less than human. Seriously, how hard is it to say kind words, give a smile, and enjoy the time aboard? We appreciate every crew member and all the hard work they do!!
Sending Love ❤️...Chris...Are you single? ❤️🌹🌹🌹
Agree. It should be easy to be kind and polite when you're on vacation, but it's amazing how many frowns and grouchy faces I see from people supposedly on vacation!
Good for you. I hope you say this within hearing distance of the rude person, so they can see of awful and rude they are being. Time for role reversal on them!
I organized our crap everyday before leaving our room because i knew it made it much easier for the cleaning staff to clean. We passed a nearby room when the staff was cleaning and that room looked insane 😨
As Youth Staff, parents lying about their kids being fully potty trained because they don't want to have to pay $6-8 for the nursery. They'll spend hundreds on the casino or on drinks packages, but when it comes to appropriate childcare, that is where they don't want to spend money.
Also, guests that think they deserve everything and rules don't exist just because they've paid to be there. I've had guests be quite rude to me because I've told them their child is too short to go on the waterslide or they can't be moved to a different age group in the kids club.
Also, the cups and glasses that are always left around for someone else to deal with rather than just taking it back to a resturant.
that is SAD just SAD
We learned a small smattering of French before we went to Paris because we had read the French really appreciate us trying. We had wonderful time but ran into other people from New England... he said they are all hateful and expect us to speak French! He was so hateful... no wonder he was treated rudely...!!! We in turn had a wonderful time and everyone tried to bend over backwards to help us with our French and appreciated our attempts at French!
As an American who is married to someone who was born & raised in another country (Ecuador)and who’s first language is not English (Spanish), the derogatory & demeaning comments about someone’s accent or how they speak English pisses me off. My wife sometimes has imposter syndrome due to the fact she is a successful, naturalized US citizen, Hispanic female who speaks with an accent. She actually is an office director and often has to correct writing from the native English speakers who work for her.
So much of this comes down to courtesy and respect. I find I feel much better if I can smile at someone and say please, thank you, excuse me, etc., as the situation demands. And it makes everyone’s day run smoother if we all do this. It doesn’t matter what a person’s language, ethnicity, job, or culture is, we all deserve respect and courtesy.
I have found all the cabin stewards to be wonderful on all my cruises. I know how hard they work, and I would hate to give them any extra work.
Keeping a tidy cabin is showing respect for the people who will service the cabin. In addition it makes it much easier to pack at the end. I also note that all the items you mention are equally valid in reverse, things passengers hate that crew members do. It comes down to living with respect to others. Thanks for bringing these up, it’s important to say these things and get them known.
next time someone just says, "toilet!" respond: "sink?" "shower curtain?" "are we naming things you find in a bathroom? what's going on here?"
In this case, it could be a language barrier.... It could also be a drunk thing.... It's easier to just point someone to the closest toilet rather than deal with a puddle of pee, or worse, if they can't get there on time. 🤷🏼♀️
Omg that's funny 😀
I’ve found in the UK they tend to use ‘toilet’ instead of ‘restroom’, etc. 🤷🏽♂️
To funny ... Toilet paper
I’m an American and I cannot believe how rude the guests you were describing have been to the crew members. To look at you and say “Toilet” is the rudest thing I’ve ever heard! Crew members, like any service industry employee, are there to make the guests stay enjoyable and memorable. The crew is not there to follow guests around cleaning up. I definitely see people leaving trash here in America. For example, in the Food Court of a shopping mall. Everyone knows you order your food from one of the many food restaurant’s in the Food Court, take your tray and food to the seating area, when you’re finished you dispose of your trash in the trash bin and place the tray to the side. I have seen SOME PEOPLE get up and leave their uneaten food, trash, and tray on the table for someone else to clean up. I call those people “PIGS”. I always wonder, if this is how they act at home in their house. Americans, if that’s how you act in public, or if you drink too much…Stay Home. We have a bad reputation with many countries because of the entitled behavior of a few.
Crew members are such hard workers! I was very inpressed with every crew member we met and/or saw on our ship, I was so humbled by their service and work ethic 💗💗💗
I try to learn a few polite "please and thank-you" words in the language where I'm traveling. Its amazing the reaction of the locals when I've said "thank-you" in their native language.
It's amazing how far a "please" and "thank you" will get you. I appreciate that you've at least attempted to learn simple greetings in their language.
Me, too
As a (male) nurse, I agree completely with your list, especially the items dealing with treating others with respect and kindness. I’d add that, despite stereotypes about men, many of us don’t find aggressive sexual advances complimentary.
Thank you for your work and such an honest video. It all boils down to people treating others the way they would wish to be treated by being courteous, kind thoughtful, respectful and tolerant. It makes the cruise experience much more pleasant for EVERYONE.
On our first cruise we took our mid teen daughter and she left her section of the cabin in a total mess, we told the cabin stewards to leave her bed and area alone as we didn't want them having to tidy up all the time. We knew that within a minute of her re-entering the cabin it would go back to the same state and we felt bad. I hope that wouldn't have been insulting to the cabin crew and made a tiny difference to them.
Learn to parent and teach your pig to clean up after their entitled self!
I used to work for a doctor that didn't speak to me when I would say good morning or hello. It used to make me so angry. I decided it was his problem and not mine. People are so rude and entitled. It's absolutely ridiculous. People just need to stop being a**holes! Treat people the way you want to be treated.
Well said! Sums it up!
I think I would have felt the need to make a mimicking hand gesture while saying, “Good morning to you!”😅
On my last cruise there was a literal mob at the designer bag sales and these two women were screaming at the crew member over a bag. I and several other passengers took video. It was terrible. Afterwards I went up to the crew member and praised him for how he handled the situation. He was so appreciative and was happy that someone acknowledged his professionalism. Be nice!
It baffles me why people stop and video tape trouble before doing anything to stop the aggression by others .
@@CynthiaHiatt I and probably others were afraid to get into the middle of those women. I went down to the security desk, and they told me if there was really a problem that, the manager would have sent someone. It baffled me too.
@kimberlycruises6850 wow...i agree not wanting to get in the middle of the fight..
We cruised on the Valiant Lady last month, and the entire crew, without fault, was friendly and accommodating. We enjoyed talking to the crew, but also tried to be respectful of their time, since they were at work. But I’m happy to report I never observed any bad “sailors.”
Oh, we did get to talk with The Diva and The Hostess and they were so very nice!
The crew are the heart and soul of the ship❤️🙋♀️. We always respect everyone on the ship🚢🛳️. Be nice, you never know what people are going through 👍🏼.
It's infuriating how a man harassing a woman is seen as criminal, yet women doing the same thing to men is often dismissed by many. Harassment is harassment, doesn't matter who is doing the harassing and who is being harassed.
Kick those passengers off the ship, sexual assault is sexual assault
As a woman, I agree. Men and women’s bodies should be equally respected and anyone who fails to do this should be held accountable ( male or female).
I was in a Chinese restaurant and this big caucasian dude was shouting/mumbling "toilet!" at the 5'2" waitress. I could barely understand him let alone the lady who didn't speak much english. So, being 6' and 300lbs. I said "No, person" and pointed to him and said "idiot." The coward backed off right away.
I know it could have gone badly but I couldn't help myself.🤷♂️
Lucy, I had a wee chuckle when you mentioned customers blanking you at work when you say hello to them.
I worked in retail for over 30 years, and whenever we go to the UK (I'm from New Zealand) we're constantly gobsmacked at how many shops we go into where the sales assistants don't say anything to us at all!
We've felt so awkward sometimes that we're usually the ones that say hello to them, 😅 especially in small shops where it's only us and a shop assistant that's greeting us with stony silence..... so awkward and uncomfortable!!
A few years ago I went to a shoe shop in Looe, and I remember trying a few pairs of shoes on with 2 shop assistants standing behind the counter just watching but saying nothing to me OMG.
Paid for my shoes and got out of there.
Love watching your videos, we are leaving Sydney on a cruise in just over a week... our first one in 10 years 🎉❤
I spent my first year of University studies in Australia. It became confusing to me how many people would come up to me and ask me how many people I had killed and if I belonged to a gang. I finally asked one of my school mates why that was a common question for me. They explained that when they spoke about America on the news that they always spoke about murders and gang violence. I then started paying attention to what the news said about the red, white and blue and sure enough, they seemed to only report the bad news.
Wouldn’t we all like a “good news channel“ I am an Australian, likewise we are not all ockers either!
Sadly this stereotypical mindset that you encountered is pure ignorance, which makes me question the level of journalism, media and education?🙄 However, I hope your time in 🇦🇺 left you with some happy memories, not all bad, we are a fairly diverse, laid back multicultural country. No doubt first time here, we come across as confusing to a lot of cultures.
I think all the different accents would make cruising fun. I have always loved different accents and try to figure out in my own where they are from. I'm American and I'm from Louisiana in the deep South and we have multiple different thick accents from all around the State and every State in the Union have different accents so who are we to insult any other countries accent. We are all different and that's what makes us unique and fun. Be kind to everyone, we are all human and we all have feelings.
On one of my cruise holidays, I heard a group of Americans (I think) that were talking down to a ship employee in the buffet dining area. They were acting like one would act towards a servant who wasn't doing their job properly and I kinda wanted to jump over the table to confront them.
Crew members are awesome and every experience on a ship I have been treated so wonderfully. They do whatever they can to make you happy. Bare minimum: treat them like a human. They work for the cruise company, not you. Lol
I'm going on my first cruise at the end of the month and I hope I don't see any of these behaviours. In shops on land when staff approach me to try to start a conversation or ask if they can help I just smile and say "I'm just looking", that way they know I don't really want to chat, and I know I can go to them later if I do decide I need to ask them anything. There's no excuse to blank someone just doing their job.
Actually, most of us hate that too. When guests enter into our shop and we say "hello" and the answer is "I'm just looking", with no greeting, we tend to think to ourselves: "And im just saying hello".
@@soniajenniffersotolara4119I'm sorry if that's something you hate. The problem though in my experience is that if you dont make it clear early on that you dont want conversation with shop staff, most of them like to or are told to then ask what you're looking for, how they can help etc etc and it becomes so awkward I leave. I just want to see what the place sells, look at the prices, in peace, without having to explain myself to someone or have a conversation. What's the best way to communicate that without generating hate if "I'm just looking " is not the correct phrase please?
@@feline_type If they say hi, you say hi back, then if they say can I help you, you say no thanks, just looking. Depending on what type of shop, you will get the ones you want to avoid that try to push sales on you, but you also will get those just saying what they are told to say to work there.
Great video! Do want to point out that some people have a hearing impediment so they can't hear as well, they may not be ignoring you but honestly couldn't hear you. My bf wears hearing aids and if someone isn't facing him, he can't hear them nor read lips 😊
Agree absolutely. Also I commented about the fact that so many people have airpods in & are on a call, making a TikTok or talking to others nearby, so not everyone who doesn't respond isn't ignoring the greeters.
I'm in customer service so I understand. I can't imagine being anything but friendly to the crew. We made sure to write down the names of everyone who did something extra for us so that when we did the end of cruise survey we knew their names. We got to know the wine steward in the dining room and she was such a hoot, understood our sense of humor from the get go and teased with us every night. It is so automatic for me to acknowledge others that it really irks me when I see people get ignored.
Lucy thanks for the reminders. My Mum, had always insisted that you treat others as you would want to be treated. I can remember on many occasions, if we were rude or out of line, she would correct us (to our embarrassment) immediately, in front of the offended to make the point...
We love cruising mainly because of the friendly and courteous crew. I agree with you. Crew members are human first and should be treated with the respect they give. Thank you for this video!
It’s shocking how people these days are so rude and mean and disrespectful to each other a real tragedy!
Good video. I just returned from my first cruise and I'm proud to say I was a good girl. I sailed with Princess and could almost never find a garbage can. One morning I walked almost all the way around the ship outside and never once saw a place to put a wrapper. Even inside I had no luck until I returned to my cabin. When I mentioned it to a crew member they said just leave it anywhere but I can't turn into a slob because there are no bins. Also I liked your point about greeting staff when you walk into their space (store, bar, restaurant). This is important anywhere but not common in the US. It's one of the reasons Americans get such poor service in Paris. They almost never greet the staff. It's so rude and it's not tolerated.
People often do what they do at home. It's not good there nor on a cruise ship. Thanks for sharing this vital information with us.
this is a good observation...i had not thought of...thank u.
Have you ever noticed when you go to a sporting event, parade, movie theater etc that people are just as disrespectful when it comes to littering and not picking up after themselves? Baffles me. These folks have to walk right paste tons of trash bins as they leave, but heaven forbid they would pick up their cups, popcorn and food containers or candy wrappers! Why? It's all disrespectful!
This is my pet peeve….along with grocery carts left in parking lot. I’ve taught my daughters to always pick up after themselves at games, movies, the beach etc and always return the cart!
Great channel Lucy. In response to throwing away trash, I agree. Me and the wife went on our first cruise in February and the odd thing I noticed was the lack of trash cans, we were on a Royal Caribbean trip. I would get a coffee each morning and could never find one that was convenient. Yep we paid a lot for this cruise but I still have dignity and can throw my own trash away. I didn't mind leaving a coffee cup but it irked me to see those who left plates of uneaten food in the plants. They could have had the decency to have at least put it on a table.
yes, i recently went on a princess cruise and couldnt find a trash can to save my life! it's so weird because they gave us paper wrapped straws with our drinks and then we'd be trying to find a bin to throw out our trash, i hate just leaving garbage in some random place!
Yes I often find myself looking for a bin in our last cruise and they were no where to be found!
@@sarapugh6700 Sending Love ❤️...Are you single? 🌹❤️❤️❤️
I always greet the shops people but my husband doesn’t always hear them because he’s very hard of hearing. I usually have to repeat things someone has said to him. Just a reminder, people aren’t always meaning to be rude.
I work in the kids club on Carnival, we have opening hours where we close at 5PM and come back at 7PM. We will specifically say to the parents as they drop their children off at the kids club that pick up will before so and so time, everyday there is always at least one parent who will claim they were not aware of pick up time, then get upset when we have to charge a late pick up fee, as late pick up result us in losing out on breaks in which we don't get to make that time up.
This applies to every service gig. Probably worse here because everyone has had at least one drink too.
As a Previous CD for HAL so much of this rings true. I found myself greeting random strangers round London for months after I left the industry! Being ignored has always rubbed me the wrong way. I also hate when people try and do a British accent and its always a really bad attempt at cockney :( Great channel, great content! Keep it up!
Thank you, Lucy. As a former Flight Attendant, Recruiter, and Instructor, we covered a few ideas in training. Also, as a recruiter, I tried to spot the group interview of four and then the personal interview, which would occur on the same day if possible. That was American Airlines' process at the time. With every interaction, we always require eye-to-eye contact, pleasant and appropriate facial expressions and a verbal or non-verbal closing to the exchange. But we wanted just a little more. When greeting at the boarding door. "Hello, welcome." Not just Hello. If a passenger thanked you for something, a response could be verbal, "It is my pleasure." If you were trying to be quiet so that you did not disturb other passengers who may be sleeping. If a passenger said thank you or just made eye contact and smiled. The required closure could be eye contact, a smile, and slightly moving your head up and down just an inch or two. As for cultural differences, we had access to a small written guide of things a particular culture appreciated and things that they may see as rude or even vulgar.
I understand all but the last thing you said. You said there’s trash cans everywhere. We just cruised the Regal and the only trash can we could find was at the coffee bar next to the International Cafe. Believe me we looked and asked. Every time we asked in different areas we were told they would take out trash. Not sure what cruise ship you work on. Going on the Ruby next month and will look for trash cans.
I am from the UK and I live in Spain. I am very aware that the Spanish way is different to ours regarding saying please and thank you. They are not being rude or impolite when they don't say please it is just their way.
I have noticed the same with cruisers from USA. They tend to say "I need ..." or "Can I get..." it is just their way and not meant to be rude
I'm always hesitant to say hello to a shop worker because sometimes that leads to a high-pressure sales pitch. Sometimes being rude keeps me in a 'leave me alone' bubble.
Thank you for sharing!!! We need more of this kind of honesty and reminder. Keep up the excellent work!
Thank you! My sister, husband, and I are going on our first cruise in February.
Some of these guidelines seems awfully basic, just plain courtesy, and it is awful that staff have to put up with passengers flaunting them.
As a passenger, what can we do to make a crew member feel excellent (i.e. tell your room steward to take the day off, give an extra tip to someone who went above and beyond) and appreciated or rather as a crew member yourself, what would you be thrilled about?
We also do this on non cruises about keeping the hotel room clean and tidy, makes it easier for the cleaner
This list is spot on. I've witnessed all these things, on cruise ships and on land, and they make cringe and try to be even kinder and more considerate. Why do people feel it's ok to leave their staterooms in such a mess, or drop litter anywhere they want, or speak rudely to others (or not at all)? I just couldn't. Cheers from Tassie 🇦🇺
I have Autism Spectrum Disorder and unfortunately I may been seen as being guilty of some of these. Especially the one about not acknowledging a greeting from someone. Sometimes I literally don’t hear the greeting or even notice the person. It’s not something I can control, especially when I’m in an unfamiliar or noisy place. I’m fully aware that neurotypicals find this rude, but many of us on the spectrum simply can’t help it.
I may be guilty of stereotyping when trying to speak with a stranger, too. I’m terrible at small talk. I never know what to say. If I’m greeted by a stranger and asked a question (or otherwise drawn into small talk) I sometimes say whatever comes to mind first. It’s either that or I’ll just not speak, which seems to be perceived by others as even more rude than saying something awkward.
The awkwardness might also occur when I can’t understand someone. I would never purposefully try to belittle someone for having poor English skills, but I’m afraid I might make a statement or ask a question that can seem inappropriate or insensitive. I might ask someone to repeat themselves several times. I might say, "I’m sorry, I can’t understand you," and then go silent, appearing to ignore the person.
Of course, I’d never touch someone or make any sort of inappropriate sexual remarks to someone, and I’m always going out of my way to avoid inconveniencing anyone like leaving a mess or entering a shop right as they’re closing up. I strive to be as polite as possible, but I struggle with any sort of interaction with people I don’t know and often come across as impolite.
I just ask that, as a crew member, you try to remember that some people aren’t being rude when we do these things; we’re trying our best but we’re in unfamiliar and uncomfortable situations and are not navigating them the way neurotypicals do.
Wow I think it is a sign of the times we live in when people can be so rude. It truly is very sad. I always make sure I treat everyone with kindness and respect when we go cruising. Especially to the crew members. After all they really do make the cruise so very special. We always go on the behind scenes tour. My wife says I love to talk with the crew just as much as talking with the other passengers. I love your insights all about cruise life. Thank you so much!!!❤❤
Hi Sean, you are so right and crew really do try to make passengers cruise as good as they possibly can! Thank you for watching and for your comment!
For 8 years I was a housekeeper at a Canadian Intrawest ski resort, and in my last few years before following my military husband, we had a manager that changed our job description so many times to accommodate slovenly, complaining, self important, entitled guests. It made life almost intolerable. Maybe being a military wife, raised without barrels full of money, but to be a lady, and raising our sons to be gentlemen (not snobs, huge difference), and seeing the service industry from the inside, I have a better understanding, but simply having a person think of putting themselves in the other's place would work wonders (if they'd make the effort). You brought up some great points, that had I done any of those things, I could see my grandfather rolling over in his grave.
I am a cruiser that have been cruising for many years and I agree 100% with all 10 things you mentioned. People need to learn to treat everyone with respect.
Sadly, these are mostly common courtesies that are no longer taught at home, or are forgotten easily. Much of it depends on where and how a person is raised.
I was on Norwegian sky last week every crew member greeted me and always said good morning or I hope your having a good day be polite people I'm a American
iI will never forget seeing a male passenger relieve himself into an ash can outside the Stern Gallery aboard SS Oriana in the early eighties You are quite right that people should use the bins but not like that!
I consider the crew members that I come in contact with to be partners in my voyage, and treat them as such.
I have found that a smile, a please, and a thank you go a very long way in making the cruise enjoyable.
You are SO right in pointing out stereotyping and hurtful comments, but sadly; this comes from English people too. I am Swedish and have lived and worked in the UK for over 20 years and I STILL get comments and questions like: ' Oh you're from Sweden. I LOVE Abba. Do you know them? ' and ' Why are all Swedish girls blond... and can you ask anyone you meet for sex? '. These are GENUINE questions I have got from ENGLISH people, and when I say 'No!' It's like I have insulted their perceptions or dreams(?) of Sweden, and when I say I really don't like ABBA and never have, and I never asked a stranger for sex, they question if I am Swedish!?! No you are clearly not like this, but you would be surprised how many of your fellow countrymen/women has twisted ideas about people from non-English countries.
Great content as always. I would go one step further and add these are reminders of conduct in life. Treat people as you would like to be treated, I believe people have lost this recently. Sorry to "soapbox", cheers Michael🇨🇦
I recall you were really nice greeting us on a Virgin cruise.
I think I was tongue tied seeing you and kind of shy.
I hope we smiled and greeted you back.
There are no trash bins readily available on Carnival cruise ships. I look all over for them and they don't exist. There are tiny bins near the coffee for sugar packet garbage and you see people putting big pieces of trash in there because trash bins are non-existent! I was told it is because they sort every piece of refuse, food goes to the fish, recycle and compactor for true trash. Apparently they don't trust passengers to get this right. I don't blame them, I've met some of the passengers.
I work in a food store in the deli. I can't stand when people walk up at 5 of closing time. We close at 8pm.
Just another thought on the non response to your hello. There is a small possibility that the person is hard of hearing and didn't actually hear you or didn't know you were talking to them
So common manners actually. This is for every one who works in public.
I am from Amsterdam guess what questions I get😂 . I always clean up my mess because don’t want hold up the cleaners.
When people touching staff a manager should stand up for them. Every waiter has a manager keeping an eye on them. So they see that happening.
I’m glad you gave us #5 and acknowledge the elephant in the room. Double standards are never acceptable and that behavior could cost that male staff member his job if that passenger decided to complain. As a passenger, I would want to rescue someone in that situation even if it angered the offending party.
All of these are great points. Situational awareness is vital!
I have hearing issues, I have to ask people to repeat themselves quite often. When on the ship, I always compliment their beautiful accent, and explain that I have hearing issues and that I will have difficulty understanding what they are saying and would they please speak slowly.
When I go on a cruise I give my cabin steward a break, I don't let them clean my room, all I need is fresh towels and wash rags.... if it's a 3 day cruise.... if it's more than 3 days I will ask for a set of fresh sheets
I hate when ppl throw crap out of there cars as they are driving. My cars are usually a mess cuz i never toss anything out the window.
Speaking as a customer service staff ( not on cruises), its amazing how many customers think its ok to be rude, contrite, verbally abusive and insulting albeit via phone and email. Always be mindful, would you like a member of your family to be treated like this?........customers are not always right.
I absolutely LOVE hearing the many accents and learning about new cultures!!!!
A little bit of kindness goes a long way and everyone deserves to be treated with kindness and respect no matter who they are and if you are kind it will come back to you. Anyway as Dutch person who has been living in Ireland for 27 years I hate being told how good my English is. It really annoys me
I agree with what your saying but unfortunately that’s what life is like in working with the public. Unfortunately it’s scary but that’s the way it is. I’ve learned to let it go. Some people got stuff going that’s out of my control. Good video.
I have only been a passenger on Celebrity. On those ships the only public places you will find a trash can are the restrooms and passenger cabins. I feel uncomfortable leaving trash around the ship but feel forced into it.
I always treat crew as my friends for the duration of the cruise. Also leave my cabin as clean as possible.
I have worked with the public fir decades. I am always very nuce to anyone who serves the public.
If someone greets you, always return the greeting.
As a worker, however, humour helps.
When I greet people and they ignore me, I give a follow up greeting. Still ignored? I do this (after checking for hearing aids 😅) :
"Hi, there!"
Crickets.....
"How are you today?"
Crickets....
I then respond to what I said myself-
"How am I? Why, very good! Thank you for asking!"
Said with a cheeky grin.
😂
If they don't smile back, they are likely psychotic.😉
"Toilets?" I can hear the 'Merican on that accent, and I am sure it is 100% earned.
I noticed an actual cultural/language difference that I was reminded of by your comment about the toilet.
What I had heard sounded very rude to me, but when I asked a native speaker, they thought I was being silly.
A man walked into a restaurant in a Russian speaking country and went up to the hostess and said 'gdye twalet' (how the phrase 'where is the toilet' sounds to me :)). Just two words, rather abruptly too.
I asked my friend why that man was so rude. She looked at me funny and asked what did I mean. I said it was much more common for Americans, at least, to ask the same question of a stranger in a place of business more like 'Excuse me please, but could you tell me where the toilet (bathroom...but don't say bathroom in a Russian speaking country because they'll wonder why you want to take a bath) is?'. My friend was amused and said, you say all of that when just 'where toilet?' would be sufficient. I said yes, because we don't want to be rude.
She said Americans waste too much time and our language is inefficient...
So maybe the abrupt way of asking isn't so much rudeness and more just the culture....
I work in hotels, and I completely agree with everything I hate with hotel guests 😂😂 especially the bathrooms thing! I just say “excuse me?” And most of the time they will ask a more complete question lol
No wonder why I get along with so many crew members when I’m on board. They are my people lol
The funny thing is that most of the people that complain about people from other countries that speak English with an accent don’t themselves speak any other language then English.
You are so right!!!!
All the things mentioned in this video are just simple manners. Unfortunately not everyone has good manners. I just booked a cruise and I wouldn’t talk to my wife about it in front of her friend because I know her friend can’t afford to do things like go on cruises. I remember another time ,when I was working in Kuwait, another American guy I was with in a restaurant was getting on to the waiter because he did speak English. I got on to him saying, “Hey you’re in his country. Maybe you should learn a few words.”
Great information. Very early in my customer service career, I learned some people: 1. Have never learned to be friendly and respectful. 2. They do not live by the idea that everyone, yes, everyone, deserves respect!
Lucy, I almost feel sorry for those people. Unless your sailers overstep or cross a line that absolutely should not be breached, just let them go. As a Puser at American Airlines, I reminded my crew that they should look them in the eye, smile and move on. Yes, a smile and eye contact are considered "effective closure" to an interaction. Please don't say anything. And remember, this person will be off the ship in a few days.
You should do "10 Things Crew Member Love When Passengers Do!" My husband always tries to talk about crew members' home countries with them, mentioning if he has tried authentic native dishes or a famous sight he wants to visit there. Sometimes, he will even look up how to say "hello" or "thank you" in their native language to say to them later. I'm not sure if they enjoy this reminder of home or if it's seen as too personal/weird, or even makes them homesick and sad. Would love to know what crew think about this!
WOW !! I didn't know about Guests aren't supposed to stack dishes. I've always done it. Guess I won't be doing that anymore...and I'm 76...never too late to learn.
I think ignoring a hello or welcome often comes from people not wanting to be encouraged yet again to take part in a raffle, an unwanted hard sell at the spa, or some other ploy to separate them from their money. And many cultures do not greet everyone they see and often this results in shop staff being available for assistance but not actively engaging with a customer. Just my read.
I have a neighbour who lives right across the hall from me, who never says hello or anything when we see each other.. - I just don’t understand how a human being can treat another human being with such disrespect.. - We are all the same,,, we will all die one day.. - No one is above anybody else.. - I was sad to know that people can’t even say hello back to you.. - I sure know that feeling.. - Take care.. 🥰
Video Summary:
Lucy has met some horrible people while working on a cruise.
I've met and witnessed some of these same behaviours just being on a cruise. Anywhere there is a large cross section of people unfortunately.
We went on a Carnival cruise out of Jacksonville, Florida eight years ago and it was a hard lesson in how awful Americans abroad behave. Some of the passengers made fun of the crew for their accents, saying the crew person sounded "dumb" or "retarded". The crew person was Croatia and had a degree in finance, spoke four languages fluently and was working for Carnival so she could continue her education abroad. The persons that were making fun of her were CLEARLY uneducated, ill-mannered and mangled the English language every time they opened their mouths. It was embarrassing.
Good reminders. Only thing i disagree with is that it is often difficult to find a bin or trash can