Ather CEO answers your questions |
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- Опубліковано 2 вер 2023
- Thanks for ALL the questions, folks!
In this edition, Ather CEO, Tarun Mehta, speaks about:
• The design of the 450 ⚡️
• Family scooters 😎
• Charger refunds 🔌
• Cruise control and more!
We promise to take up more questions soon.
#Ather #CEO #AskMeAnything #AMA #EV #ElectricScooter - Авто та транспорт
"Will answer all your questions" - Proceeds to answer only 4. Nvm, at least 4.
😂😂 2 from the same person
I believe that the reasoning behind not rolling out cruise control is sound. However, if the scooter requires additional sensors, would you consider retrofitting older models with those sensors? Cause if not, the promise made on community day to roll out cruise control will not be fulfilled
Yes buddy you are right
Actually they don't care about the community, they sold you a scooter, got your money and they are done.
Now they will give more features to new models so they can get more 🤑🤑💰
Example - Regen and ESS
They've already said new switch gear will not be available for retrofitting and new features like ess wont come to older scooters so go figure...
@@NotGoswamiBro what is ess
...??
@@mr0mumbles It's actually coming right now along with coasting regen
So will few more features
Hardware changes would be difficult to implement
I understand one sensor failing. But two break lever failing at a time? Impossible. Just an excuse to gate keep the feature for "bigger and better family scooter"
Please please dont change design . Ather has its own unique design and i am loving it every single day
Ikr! The back looks like an expensive sportsbike
Regarding cruise control, You can use brake to cut off cruise control and if its sensor fails it can take over by enabling regen(turning throttle to opposite).
Also allow 5km speed drop range even in cruise control. (If cruise control activated control the instant power draw of motor by software. So if using brakes and speed drops more than 5 km/hr auto cancel the cruise control.)
These are the interlocks i got in my mind for cruise control safety. Hope this helps for your R&D.
Also there is an advice to add dual channel ABS as accessories. Some of the ather riders are ladies, who are not able to handle panic braking or emergency situation to slow down. So add ABS as an option and this will helps your customers to improve there safety.
Sir Please talk about backward compatability
1) New model is released still service center sells older models no updates to customers
2) My vehicle is only 3 months old which is absolete now , so no regen nor cruise control and no back ward compatibily many users are stuck like this.
3) Improve service centers quality frequent scratches when we leave our vehciles in service centers.
4) The belt chamber, back and mudguard throws mud and dirt all over and no way to clean it , please improve on these things and this must be fixed to all generations.
5) Most of the times the vehciles gets restarted in middle of the rides , vehicle moves but none of the indicators , horn and other things dont work until it gets restarted , basic functionalities should work even if it is restarting
Not saying this like i am against Ather, i am still a proud owner but some things should be taken care and responses should be updated to each geneartion owners, hope every one agrees with me
Thankyou
This is certainly not the experience we wish for you to have with us, Shyam. Please help us with your registered contact number and vehicle Order ID by reaching out to us via m.me/atherenergy and we'll look into this at once.
It has been more than 2 months since i submitted those thousands of documents which you asked and i am still waiting for the charger refund. Can you tell me how many more months i should wait to get my refund
Which new features will be provided to ather gen 2 owners
my scooter had battery issue for which i gave my scooter to service center And I got my scooter yesterday after almost 3 months.But my scooter has the same issue which I was facing earlier. There was no benefit in weighing so much, I gave the scooter and got it.resolve my issue please help me
This is not what we wanted you to experience, Vivek. We request you to get in touch with our customer support at +91 7676-600-900 or write an email to info@atherenergy.com for further assistance.
I have called customer care several times but no response
What’s the timeline for the family scooter version launch (some tentative month,year pls) ? As a new buyers we might require that information as I’m planning to purchase a family version & can’t drain my fund buying the latest 450X. For now I booked the 450X due to the anxiety of losing the Fame 2 subsidy which our crazy government can stop at anytime & expecting delivery by next week. Pls confirm as it s’more critical. At EOD it’s hard earned money to shed so much into a EV vehicle.
New Ather Finally 💝, bro please keep the service subscription alive.
We acknowledge that our range of service plans wasn't the perfect match, and we request your patience as we work on revamping our offerings to provide even greater value to our customers. Please stay tuned on our official channels for further updates.
Ather committed to refund charger's money but we are still waiting, can you please commit a final date?
Service Subscription was one of the main point of my decision
सर हमे डिस्ट्रीब्यूटर बनना है कहा कांटेक्ट करें।
We would love to have you as a part of the Ather family, Jeet. We request you to register yourself at bit.ly/atherpartnership and our team will connect with you to take this further. Thank you for choosing us!
Tarun ji very interested in working in ather as a battery design engineer....I have applied a lot of open position in ather website but unfortunately I didn't get selected.....I am a ev enthusiast I own a ather 450x generation 3 also .......if by any chance I could be eligible I must share my updated resume soon.
I am very sorry that I am writing thing here in this platform instead of LinkedIn or other.
pls speak about regen and backward compatibility
Sar namaste this is Lakshmi kanth I am selling Vijayawada KP Nagar in 450 x Jan 3 base variant I want pro pack sar Vijayawada experience centre sales representative telling I b was completed not available at this time I want pro pack sar please please tell me solushan
Will you plan for adding ABS system in Ather scooter because 50-60kmph app on wet roads conditions vehicle skids
It's always exciting to see an inquisitive prospect. We are always bettering our services and are open to suggestions. Keep an eye out for our next upgrade. Thank you for reaching out to us :)
Sir plz tell me when come ather gen 4
Hey, Vinay! Thank you for contacting us. Stay tuned for further updates. Hope this helps!
When you coming with more range and less price ?
A scooter that does the job of being driven ?
Ather Energy need to bring fast charging technology like CATL's Ultra Fast Charging LFP Battery
Tarun: It's downright Dangerous
The Kill Switch: Am I a joke to you
And even the break levers failing is a the slightest chance verrrryyy slim chances if you service it every 5k kms, why even worry
Just say you are incapable and just want to churn out money
2. What are you...a govt.? Uk people need it, just roll it out... Seems like someone's way over their head
3. Well... Those who gave the details..... Where's their funds.... It is getting delayed you don't want to admit your own fault and shortcomings at all don't you
Exactly, these folks are just into minting money as they got shock from government for cheating both customers and government equally, so they have decided not to give these features to older generations stating the imaginary bogeyman safety and regulations
Main question..what's d resale value of ather after 4..5 yrs ? Or any other ev ? Will it scrap ? Coz half of the cost is battry .. which gonna reduce over years .. who will buy used ev ? Also is der any buy back program from ather in case we want to sale out old ather and want to buy new one?
Check used ather price
Nice 👍🏻
First reduce the price of the scooter otherwise improve regen or 120+ km range
its me on the thumbnail..... brooooo.......
Why do you charge for the basic features of electric scooter?
That doesn't sound like the experience we want you to have, Chetan. We request you to contact our customer support at +91 7676-600-900 or write an email to info@atherenergy.com in order for us to assist you aptly.
People in india assume that everyone knows Hindi
Every1 should. Among the most spoken language, unifies our nation.
i dont have much use for hindi in my state unless i wanna order pani puri and its not upto to decide that everyone should learn hindi @@bondnikunj
@@redsalt69 use or not you got to be extremely stupid to live here in india and not learn hindi our national language. Don't u feel ashamed of not knowing national language? Come to north and we will fork ur attitude and then it will be up for us to decide
india has no national language lmao , didnt study social properly in school uhh?@@bondnikunj
yeah ok but the thing is india has no national language mr.pani puri , go study social science@@bondnikunj
Sometimes I feel like I made a big mistake by buying an electric scooter.
My friends feels it.
Yes finally 2 halmet storage e scooter 😊😊😊😊
Will you please share your some of family members also enjoy Ather riding, we need to know
When new belt will ather 450x
When will the existing owner problems get solved 4months old vehicle visited service station for more than 25times and kept 45days in service station the worst and scrap experience
First you replace all the athers rear mudguard and belt and also if possible please make some adjustment in the suspension as well the suspension is too stiff that every road bump and hole hits you very hard in the back !
Your feedback matters a lot to us, and we're glad you shared it with us. We've taken note of it and shared it with the relevant team to take the necessary steps. If you need any further assistance or have other concerns, don't hesitate to DM us. We're always here to help you out!
It splashes everywhere in the backside . Representatives in JP Nagar doesn't respond or guide anything properly after the sale .
Video ending mei blank 5 seconds reh gaya!
We need cruise control in gen 3 and 3.1
Hey, Anish. We've taken note of your feedback & have shared it with the relevant team to take the necessary steps. Feel free to contact our customer support at +91 7676-600-900 or write an email to info@atherenergy.com for any further assistance.
@atherenergy please make a belt cover the dust stucks on belt and makes it horrible noisy machine
Bro I am selling ATHER 450 X BASE VARIANT JULY 14TH VIJAYAWADA KP NAGAR BRO I WANT PRO PACK VIJAYAWADA EXPERIENCE CENTRE WAS TELLING I B WAS COMPLETED NOT POSSIBLE BRO I WANT PRO PACK
I'm very much interested in buying Ather but I'm against their recent subscription policies. They are following Tesla, Mercedes's business model like charging for things which is against consumer interest. I suspect if they are bottlenecking certain performance aspects and selling them as premium features. Can anyone explain if there are any hardware changes or only software in pro pack. If it is only software updates then it is unfair of ather to charge for it. It should be basic feature given for free for their consumers.
How is this business model not anti-consumer laws?
Aether way too premium as product and price. Please a affordable version atleast for Tier 2 cities
Instead of updating your scooter, update more in your service.which is not good at all
Where is the charger refund 😂
We are processing refunds in a phased manner, and you shall soon receive a form on the Ather app. We request you kindly keep your Ather app up-to-date and share your contact number and vehicle Order ID by reaching out to us at m.me/atherenergy.
Please give a usb port to charge a phone
Interesting suggestion. We'll make sure to keep it in mind. Thank you for reaching out to us, have a nice day :)
Cruise control please
Interesting suggestion. We'll make sure to keep it in mind. Thank you for reaching out to us, have a nice day :)
Belt quality is not good..... kindly improve
Price kam karo yarr
Udhar ola ka kya price hai kya performance haii fantastic yarr
Charger Refund..?
We understand your inquiry about the charger refund. We are processing refunds in a phased manner and you shall soon receive a form on the Ather app to initiate the refund process. We appreciate your patience and assure you that we are working diligently to address all refund requests.
Finally, paid charging in Ather grids is really promising, Going forward Ather should increase the charging limit to 100% to help long-distance riders.
Cruise control system do scooty me
Your feedback means a lot to us. We've already taken note of it & shared it with our team to take the necessary steps. We're always here to help & make things better for you!
Mere pass ather 450s scooty hai very less features in this scooter
Hello sir service not good in all ather service centre kindly improve it first
Our team is always at your service. Request you to please elaborate on your concern along with the registered contact details by reaching out to us at m.me/atherenergy in order for us to assist you aptly.
Ather please launch a practical helmet! I have been using Decathlon bicycle helmet for riding my 450x since february 2022 and the funny part is every time people will stare at me including the policemen, but luckily i was never charged for wearing a bicycle helmet :). Really I don't mind because i have severe sinusitis and really i want more airflows in my helmet, secondly i want use my airpods often or use my phone as usual whenever i'm on the move and finally i want to easily shove my helmet with other stuffs under the seat. Just think whether it is possible with Ather helmets or any other brands for that matter. The Ather frunk is more practical, in the same sense bring a helmet which is very practical to use.
Thank you for bringing this to our attention. We've taken note of your feedback & have shared it with the relevant team to take the necessary steps. Hope this helps!
soon bole toh kitna hota hai mamu ?
My comment is deleted
ABEE REFUND KAB DEGAAA
CHARGER
This doesn't sound right! At Ather, we always aim to provide our users with a seamless experience. We request you please share your registered contact number and the order ID via m.me/atherenergy for us to assist you with this.
the sales team here in puducherry is totally useless, i dont know if you are reading the mails from the customers or the customer care team is HIDING the information from you, of this wasteful team here in puducherry,
you are being hidden from a lot of information Mr.Mehtha
That doesn't sound right! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.
Service stations is very costly and even all accessories are very expensive and staff very arrogant
service cost , a screw got loose and dropped of from the scooter went to the service center charged me 10 rupees and said everything is chargable.
Now thats Ather
This is certainly not the experience we wish for you to have with us. Please help us with your registered contact number and vehicle Order ID by reaching out to us at m.me/atherenergy and we'll look into this at once.
First yu improve belt
Sir, I am a ather owner with pro pack, but I sorry to say that your after sale service is very poor... no one listens, customer problem...it will be big problem for your future growth... pls. Look into the matter
We value your time and want to ensure that your needs are addressed promptly, Praveen. Request you to please elaborate more on your concern and help us with your registered contact number by reaching out to us via m.me/atherenergy to assist you better.
Hindi bol bhai
Athre ki hakikat batao Jara bhi chuha wiring Kha Raha hai to Puri motor ka Paisa le rahe hain 30 se 40 Azhar wiring kharab Hui to wiring ka Paisa lenge na Puri motor ka Mota kyon change karna company
That doesn't sound like the experience we want you to have, Waseem. We request you to contact our customer support at +91 7676-600-900 or write an email to info@atherenergy.com in order for us to assist you aptly.
Har 2 mahine me belt kharab ho raha hai
He seems annoyed with most questions.
Why announce feature is going to come out to user’s without doing background check with your development team? That to on community day on stage. Pathetic
Hello don't speak in hindi talk in full English
Choro ki company hai
Gali Gali ma shor ha Ather company Chor hai
I want to sell my ather
Lame duck replies
Exactly
So many problems in 450model service experience worst customer care service worst company worst 100% never recommended product go with others product like Chetak iqube Ola it’s far better product overall………it’s ATHER WORST COMPANY 100% shutdown or sell this company 1day and time starting nowadays……bad experience hell product
That doesn't sound like the experience we want you to have. We request you to contact our customer support at +91 7676-600-900 or write an email to info@atherenergy.com in order for us to assist you aptly.