Hello Jacob! If you receive notification of a violation or charge from a toll within the 72 hour period following the end of a reservation, add the charge and a photo of the invoice or receipt to the Expenses for Review section of the Return Form. You can find the Return Form in the Documents section of your Reservation Details. If you do not receive the invoice until several weeks after the end of the reservation, we do accept requests for reimbursement if submitted in a timely manner. These requests can be submitted for review to Customer Experience. Be sure to include the reservation ID, a photo of the violation, and the amount that needs to be charged. Thanks!
How do yall handle tolls
Hello Jacob! If you receive notification of a violation or charge from a toll within the 72 hour period following the end of a reservation, add the charge and a photo of the invoice or receipt to the Expenses for Review section of the Return Form. You can find the Return Form in the Documents section of your Reservation Details.
If you do not receive the invoice until several weeks after the end of the reservation, we do accept requests for reimbursement if submitted in a timely manner. These requests can be submitted for review to Customer Experience. Be sure to include the reservation ID, a photo of the violation, and the amount that needs to be charged. Thanks!