EP2 | MSC Cruises relocates their call centre to South Africa

Welcome to the Corner Office, where we bring you the latest news from the world of commercial real estate. Join us for engaging conversations with industry leaders and corporate insights you won't want to miss.
In this episode, we chat with Ila Milambo, Transaction Manager at Galetti Advisory about the recent MSC Cruises transaction and delve into the booming BPO and call centre industry in South Africa.
Discover how MSC Cruises secured a 4,500 sqm space at 54 Maxwell Woodmead and the strategic decisions behind their move. We'll also explore why South Africa is becoming a hotspot for call centres and the benefits it brings to the industry.
Highlights:
[00:01] Introduction to Ila Milambo and MSC Cruises deal
[02:30] Overview of MSC Cruises and their global footprint
[04:15] Importance of call centres in South Africa
[07:00] Insights from PEPESA on the call centre industry
[09:45] MSC Cruises' decision to set up a call centre in SA
[12:30] Key factors for choosing 54 Maxwell Woodmead
[15:00] The role of space planners in the transaction
[18:20] Future of BPO and call centres in South Africa
[21:45] Positive impacts on employment and the economy
[24:00] Final thoughts and congratulations to Ila Milambo
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