James Landay: What’s next in human-computer interaction?

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With a user-centered mindset, engineers are exploring new ways to develop technology that more effectively serves people’s needs.
Computers are everywhere and humans are engaging with them in nearly everything they do. Knowing this, the question becomes: How do we design a world around us so that technology makes life better, not worse? James Landay, an expert in human-computer interaction, says the key to thoughtfully integrating humans with digital technology is to put people first.
This perspective draws on a philosophy known as human-centered or user-centered design. Within this approach, the first priority is to understand the problem vexing a particular population by observing, interviewing, and working with that population. Only once the problem is clear does the development of a solution begin. Typically, engineers and technologists have done the opposite. They’ve worked to develop the coolest technology they can think of, and then once it’s ready look around for a way to use it.
With human needs at the forefront, Landay’s research focuses on finding ways to use artificial intelligence technology to augment human performance. His current projects range from leveraging technology to encourage positive behavior change, to enabling kids to stay engaged in their education, to helping professionals stay healthy while feeling more connected to their co-workers and workplace.
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