JETSTAR, the worst Customer Service in Australia? Hobart to Melbourne
Вставка
- Опубліковано 7 жов 2024
- Hey there! I'm an Australian based content creator showing you the world from my home in Tasmania. I make Airline reviews and weekly travel videos dedicated to bringing you all that the aviation industry brings.
Today, I’m giving Jetstar another shot!
If you like my content follow my social media:
Tiktok: @nilskybarty
Instragram: @nilskyproductions
Thumbnail Credits: Stock Footage
As always, your feedback goes a long way. I'm on a mission to accumulate 1000 subscribers by the year end and your feedback goes a long way!
Soundtrack
1. Schedules - David Cutter Music (www.davidcuttermusic.com)
![40 HEAVY Aircraft TAKEOFFS and LANDINGS at LHR | London Heathrow Plane Spotting [LHR/EGLL]](http://i.ytimg.com/vi/jwz71iPJBew/mqdefault.jpg)
Hello from a fellow Tasmanian (now Melbournian) based traveller! I find Jetstar crew usually pretty good, looks like you encountered the odd bad egg on this trip. I am flying Jetstar on my 7th trip to Hawaii this month. Thankfully all my trips there on Jetstar have been pretty good. Domestically I have switched to Virgin. I really enjoy your channel, keep up the good work.
Thanks for watching Tania! Hope you have a wonderful trip to Hawaii!
I flown Jetstar around 10 times all of the times just fine. Its actually pretty good.
Same, been on them several times, no major issues. Thanks for watching and consider subscribing if you enjoyed the content.
Very fair and unbiased review.
Thanks for commenting! If you enjoyed the content please consider subscribing!
My wife and myself had our connecting flight from Singapore to Melbourne cancelled at the last minute. After flying from Dublin to Dubai. No assistance no help. So 3500 dollars later to rebook a flight on scoot. When I tried to explain to somebody after listening to a robot for half an hour . The really helpful lady hung up on me halfway through trying to ask for a refund. Worst customer care ever . I’ll never fly with them ever. If you value your money they definitely are not worth it
I’m so sorry to hear about your experience. Jetstar has to do better, quickly. It’s unfair that you need to pay out of pocket for a delayed flight. Can I ask if you booked your flights on separate tickets? That may help me understand why Jetstar refused to compensate you.
The purpose of this channel has, and always will be to keep airlines accountable to the promise they make to us, consumers. I hope you would consider subscribing! Thank you for your ongoing support.
Great review and keep up the amazing very objective and informative flight reviews! , I've got my first flight on Jetstar (in Australia) in about 3 years coming up from Perth to Adelaide booked for early January on the almost brand new A321 Neo, never been so excited to fly JQ!. I was suppose to fly them back from Sydney to Perth on the older A321 last September but they cancelled on me at the 11th hour the night before due to "engineering requirements" which was pretty frustrating but I actually really enjoyed my domestic flights in NZ with them last year.
Thanks for watching and for your feedback! Have a great flight on the Neo!
Another great video!
Cheers my guy!
I think it'll be hard to tell people to get off their phones in a normal volume on the tarmac. Yelling is an effective way to get your message across a noisy tarmac. Not all passengers are compliant. You don't need to be so sensitive about being "yelled" at
Hi there! Thanks for your comment. Of course there’s a number of ways in which passengers can be told not to use their phone on the tarmac. Having flown other airlines before I have observed the way staff communicate this rule. In fact, it is a rule that is enforced due to fumes that arise on the tarmac when planes refuel.
The staff member in question was being extremely aggressive about it. I wouldn’t have brought this up had it been a case of just raising her voice due to the tarmac being noisy. In addition to her ignoring me and generally being very unpleasant to deal with on that day.
If the rest of her colleagues were able to be pleasant, I’m sure she could’ve too.
Hope this clarifies.
They're called jetstar for a reason: they'll jet you to the stars, but they aren't 'stars' of customer service 🪦
Bro woke up and spoke sheer facts
I didn’t know you were at Hobart I live there🎉🎉🛬!!
I love seeing a fellow Tasmanian in the comments section! Please consider subscribing if you enjoyed the content =)
@@nilskyproductions oh a subbed a couple of months ago
A love your content
Nice review, haven't flown Jetstar for a few years and don't plan to unless I have to
Bit of a hit/miss with them.
I've never once had an issue with Jetstar.
Glad to hear!
Booked a 717 trip from MEL to HBA last year.
Qantas cancelled it...
Yeah no surprises there bud!
jetstar cheap flights are great for short flights but I wouldnt want to take it on an overseas flight.
I fly JQ A LOT to shore up my QF SCs and points. They're the only airline I'd pay to fly within the QF family. I'll never ever fork out money to fly QF. Yucks.
Thank you so much for stopping by mate! I’m a big fan of your content! I agree, QF isn’t worth the dollar and their frequent flyer program is structured in a way that makes it impossible to get status unless you pay stupid amounts of money to fly with them!
@@nilskyproductions thanks! Kind words! Keep on flying! Very glad to have found your channel. Your videos are straight to the point. Love it. I've just subbed
Interesting is this recent? Or was this flight paid for by Qantas?
ua-cam.com/video/9Ey3CiEBru0/v-deo.html
Been flying Jetstar economy for years, no real hassles, usual delays of any airlines.
A lot of my Jetstar flights have been uneventful, in fact I’d argue that it’s my flights on the more expensive carriers that have run into delays and cancellations. That being said, wasn’t super thrilled about the ground handling agent at HBA on this particular morning.
Thanks for watching!
But I never fly Jetstar I fly virgin
How can you say their customer service has tanked because of one grumpy rude ground staff?
Hi there! Thanks for your comment. As outlined, airline staff need not be grumpy and unpleasant. I have flown Jetstar before and have not experienced this. Furthermore, it is the contrast that this particular agent had with respect to her attitude, against her other colleagues who were simply fantastic, that led me to think that the airline seems to be delivering inconsistent customer service.
Hope this clarifies, and thanks for watching!
This is not new. I don’t fly with jet star unless I really have to.
@@Gruffydom sometimes they’re the only option haha 💀
Thanks for watching! Please subscribe if you enjoyed
Personally, I think employees have become very precious since covid especially the trolley dolly's on board and check in staff. 😂
Jee Wizz the ‘trolley dolley’s’ are the ones that will save your life in case the planes go down. But completely agree that their customer service has taken a tank!
Would rather fly glen miller airlines
Thanks for commenting! If you enjoyed the content please consider subscribing!
Ouch
Jetstar a flying bus service. with agency unprofessional cabin crew
Jee wizz there’s some truth to that! Thanks for commenting and subscribe if you enjoyed this video!