#700

Good morning, Store Nation!
Welcome back to the Hacking Self Storage podcast.
In this episode, we are talking about how a major mistake in my self-storage business led to losing a £6,000/month customer. I discuss the importance of proactive customer management and sustainable pricing to maintain strong client relationships and avoid similar losses.
I hope you gain some new knowledge and insight from this episode.
Give it a listen.
Thanks to our Sponsor!
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Willbox Email: [e-mail]
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Mr Self Storage: www.mrselfstorage.com/
Dean's Email: [e-mail]

[@MatthewJones-wz5zy]

make them the big room
give them 2 months free on it
help them move over to the big room even
give them a price you know they wont refuse £9 sqft for a set time.
be clear that it will revert to £12 if they are late payers.
£10 today better than £20 6 months late
give them back some of the good you have had out of them.