Firstly, thank you for this video, it was super helpful. just a question... once the gift card is up and running and say the customer comes into store and wants to redeem the digital gift card, how do you process it on the back end? is there a way to check it off as used?
your welcome. if you have shopify pos, you can "redeem" in backend order. if you dont have shopify pos, there is no simple way to create an order with gift card. best way is to create draft order, add a comment on which gift card was used, then mark order "as paid" and disable the gift card.
Hi, is it possible to generate the Gift Card Codes bevor it even got bought? we want to printe the cards and need the codes, so that we can send them out fast.
this is the shopify version and its a virtual gift card so you can only change the image of the product. if you want a physical gift card, you'll need another app
Hey great video! Just a quick question. Let's say the customer purchases a gift card worth 100$ and when someone uses it , he makes a purchase for 70 $. So for the remaining 30$ , he will be able to use the card again for another purchase and will get a 30$ off, right?
thanks! Unfortunately shopify still will ask for shipping in checkout. for free shipping, you can go to shopify settings in backend and create a new shipping profile. Then you will select the gift card and specify free shipping.
How does the customer give the gift card to their friend or family member? Do we instruct them to print it and give it or to email it to the recipient?
they can just email to a friend after they order for themselves. if you want a way to automatically send to a friend you would need to find an app in app store that provides this functionality.
Hey, can we buy a gift card in such a way that it gets sent to the intended recipient (who we want to gift the gift card) directly through Shopify, as soon as the card is purchased? Thanks!
Yes you can! The built in gift card in shopify is a digital product so they can see and use it immediately. if you want to ship a physical gift card then you will need an app for this.
@@Astralwebincloves Thanks for the response! I think the inbuilt gift card functionality doesn't allow for anybody other than the purchaser to receive the card. the purchaser would then have to send it to an intended recipient manually. we tried a custom api-based solution to do this and it seems to work okay for now :)
If I want to issue gift card to my customer who won the giveaway competition does it cost me money to give them the free gift card? Do I have to pay or anything? Or is it free for me to give them and they can use that code to buy products from my website and I receive money?
Do gift cards only work with the buyers email account, or can they send it to anybody and it will still work? Shopify doesn't specify if anonymous users can use the code (some promo codes only work with specific customers etc). Sounds ignorant, but Shopify support could not answer this question for me.
We have a $60 minimum purchase for delivery. We don't want people buying a $50 gift card and $10 of merchandise in order to get free delivery. How can I avoid this? Great video btw.
great question - to exclude gift cards (digital products) you can go to settings -> shipping and delivery -> CUSTOM SHIPPING RATES -> Create New Profile -> and create it by selecting all products creating a shipping zone and shipping rates with your free shipping. Let me know if you have any questions.
I want to do up a hard copy gift card for my customer. She may use it online or in store. Do I need to put their code on that? How do I get it as I can only read the last four digits...thanks
Hi, I provide Cash On Delivery option for my customers. However, I also wish to sell Digital Gift Cards on my online store. When it comes to Checkout page, how to I specifically disable Cash On Delivery option for Digital Gift cards, while allowing Cash On Delivery option for normal physical products?
@@Astralwebincloves Thank you for the response! You are amazing. Just want to let you know that your response made my day, knowing there are people out there who wants to help others to the best of their knowledge. Have a wonderful day!
@@FaridRozalli your welcome. Happy to share our knowledge with the world. Hope everybody gives a little bit more to others. I will try better on my end as well
@@Astralwebincloves I mean that if someone purchases my gift card can they use it to buy something from a shop like Adidas.Also when I went to view my products it says I cant access it for some reason is it because I gotta create a website
in simple terms, a gift card is just a prepurchase of credit and later spending of it. the customer buys now $50 worth and company gets the money now. then in future the customer redeems the gift card for their product. hope that makes sense.
@@ricrook3371 unfortunately there's no way to do this out of the box. you will either need shopify plus, plus additional development or an app for this.
gift cards do NOT use shipping address. See minute 8:53 - you can see the checkout process. If you checkout also with physical products then you will be asked for shipping addresses.
Hey thanks for this video. really helpful! I just wanted to ask if after setting up the gift card option and activating it, do I need to enable payment by gift card in the payment setting? Or is there something that I need to enable in the payment setting? Thank you!
@@Astralwebincloves But if we give a voucher of rs 1000k and customers product will be 800? What will happen to the remaining to 200rs? Again we will have to gift them 200rs of the gift voucher, right? And suppose we have given discount code and we are running any discount promotion then the discount code won't work?
@@Nehayadav-nh5zy if you have more money in your gift card, you will still have more in your balance after purchase. also a customer can use EITHER gift card OR coupon.
Great video. I was familiar with gift cards but wanted to watch a walkthrough of the complete process...and you delivered exactly that. Good job!
happy to hear! thanks for the mention
Thanks for this, Appreciate the walk through on how it looks from the buyers perspective and from the sellers.
your welcome. we make many more videos like this :)
🎉 Thanks for walking me through the customer experience of gift cards!! That was what I was needing to know😊
You are so welcome!
The owner of the video is terrific I ain’t gonna lie good job dude I hope you having a good Saturday
thanks. take care my friend.
great video! so straightforward and thorough. thank you.
Thanks!! Happy it helped
Thank you so much. That was what I needed to know😊
This was extremely helpful! Thank you so much!
happy it helped you. this is why we create videos. :)
How can I issue physical gift cards at my store with a code? I'm with Shopify.
I appreciate your help thanks!!
Hey if I issue a 25 dollar gift card to someone for example my friend, Will I get charged 25 dollars or do I not get charged for the gift card.
hey im having some trouble using my gift card it wont work like i try to use it on amazon and it wont take it do you know how to fix it ?
does a gift card cover shipping/sales tax? or only the cost of the product itself? thank you!
covers all
Firstly, thank you for this video, it was super helpful. just a question... once the gift card is up and running and say the customer comes into store and wants to redeem the digital gift card, how do you process it on the back end? is there a way to check it off as used?
your welcome. if you have shopify pos, you can "redeem" in backend order. if you dont have shopify pos, there is no simple way to create an order with gift card. best way is to create draft order, add a comment on which gift card was used, then mark order "as paid" and disable the gift card.
Can you send it to a list? for example customers who upload a review (as a reward to some specific customers?)
you would need to build an app or find one that does this as shopify by default cannot do this in bulk.
You should add digital gift card on ur topic!
Great video. At 2:17 when you view gift card, a red card is shown. Can this be customised or changed to a different colour?
yes it can. you can replace image. see instructions on shopify.dev/tutorials/customize-theme-personalize-gift-cards
Is there anywhere on Shopify that you can add a check my balance button so the customer can click the button and check the balance on the gift card?
adding this will require development but is doable
Hi wanted to check if we can use a gift card and a coupon at the same time?
you can only use either or during checkout
Hi, is it possible to generate the Gift Card Codes bevor it even got bought? we want to printe the cards and need the codes, so that we can send them out fast.
not out of the box. you can consider creating bulk number of coupon codes instead
It seems there's no way that Shopify can automate the process of sending the gift card to the intended recipient. Or did I miss something?
How do you custom design the gift card?
this is the shopify version and its a virtual gift card so you can only change the image of the product. if you want a physical gift card, you'll need another app
@@Astralwebincloves what app?
Hey great video! Just a quick question. Let's say the customer purchases a gift card worth 100$ and when someone uses it , he makes a purchase for 70 $. So for the remaining 30$ , he will be able to use the card again for another purchase and will get a 30$ off, right?
happy you like it. yes - gift cards have balances so customer can spend in more than one time
THANK YOU SOOOOOO MUCH!!!!!
Your welcome :)
@Astral Web Inc. hello..this is a great video, however, mine is still asking for an address and charging shipping. Please advise. Thanks!
thanks! Unfortunately shopify still will ask for shipping in checkout. for free shipping, you can go to shopify settings in backend and create a new shipping profile. Then you will select the gift card and specify free shipping.
How does the customer give the gift card to their friend or family member? Do we instruct them to print it and give it or to email it to the recipient?
they can just email to a friend after they order for themselves. if you want a way to automatically send to a friend you would need to find an app in app store that provides this functionality.
Hey, can we buy a gift card in such a way that it gets sent to the intended recipient (who we want to gift the gift card) directly through Shopify, as soon as the card is purchased? Thanks!
Yes you can! The built in gift card in shopify is a digital product so they can see and use it immediately. if you want to ship a physical gift card then you will need an app for this.
@@Astralwebincloves Thanks for the response! I think the inbuilt gift card functionality doesn't allow for anybody other than the purchaser to receive the card. the purchaser would then have to send it to an intended recipient manually. we tried a custom api-based solution to do this and it seems to work okay for now :)
@@ramblersm yes you're right. happy it worked for you. if you could share more about your implementation, this could help others.
@@Astralwebincloves It would be really nice if Shopify told this.... Sheesh, I need a drink...
I see videos of gift cards everywhere, but in no video do you explain how you can add a gift card to a page
If I want to issue gift card to my customer who won the giveaway competition does it cost me money to give them the free gift card? Do I have to pay or anything? Or is it free for me to give them and they can use that code to buy products from my website and I receive money?
yes you can issue it on your end with no extra fee on your end and give them a gift card
Do gift cards only work with the buyers email account, or can they send it to anybody and it will still work? Shopify doesn't specify if anonymous users can use the code (some promo codes only work with specific customers etc). Sounds ignorant, but Shopify support could not answer this question for me.
if the gift card email or code is shared, others can use it. it is not locked to an account
@@Astralwebincloves thank you!
@@sebumgold3108 your welcome!
Can you reload a gift card? Add money to an used gift card?
sorry but you will have to issue new ones in order to add money
Hi, just curious how I actually change the graphic in the confirmation email. I don't like how it looks and would like to customize it :)
you can go to your backend -> settings -> notifications -> gift card created and edit it but you will need to upload file first and then update code
Could you change it? I have the same issue.
@@froliciousbeauty5019 we would have to charge for the effort. email me at info@astralwebinc.com if interested.
We have a $60 minimum purchase for delivery. We don't want people buying a $50 gift card and $10 of merchandise in order to get free delivery. How can I avoid this? Great video btw.
great question - to exclude gift cards (digital products) you can go to settings -> shipping and delivery -> CUSTOM SHIPPING RATES -> Create New Profile -> and create it by selecting all products creating a shipping zone and shipping rates with your free shipping. Let me know if you have any questions.
Is giving a gift card the only way to send a free product and generate a mailing address that I pay for?
you can create a draft order and make it $0
I want to do up a hard copy gift card for my customer. She may use it online or in store. Do I need to put their code on that? How do I get it as I can only read the last four digits...thanks
probably better to find a 3rd party app which has more functionality for physical cards
@@Astralwebincloves This is what I needed ti know too. Any recommendations for an app that would work?
@@melaniegilligan9409 sorry no particualr recommendations but from a quick search "rise" might be somthing you test
When you issue a gift card does the money come out of your store balance ?
yes it comes out of gift card balance.
Hi,
I provide Cash On Delivery option for my customers. However, I also wish to sell Digital Gift Cards on my online store. When it comes to Checkout page, how to I specifically disable Cash On Delivery option for Digital Gift cards, while allowing Cash On Delivery option for normal physical products?
no way to do this unless you use "shopify plus" and you code this requirement. other plans on shopify do not allow this
@@Astralwebincloves Thank you for the response! You are amazing. Just want to let you know that your response made my day, knowing there are people out there who wants to help others to the best of their knowledge. Have a wonderful day!
@@FaridRozalli your welcome. Happy to share our knowledge with the world. Hope everybody gives a little bit more to others. I will try better on my end as well
does it show on analytics as well how much you've made
google analytics will show the purchase/order data.
Thank you
your welcome.
Is there a way to use both the gift card and a sale discount code?
yes customers can appluy a discount code and a gift card at the same checkout
@@Astralwebincloves can I use the discount code for like Adidas or is it only for Shopify
@@zaidmusawy1150 what do you mean for adidas? gift card is for the entire store
@@Astralwebincloves I mean that if someone purchases my gift card can they use it to buy something from a shop like Adidas.Also when I went to view my products it says I cant access it for some reason is it because I gotta create a website
@@zaidmusawy1150 not by default. a gift card is only for your online store.
regarding access you should check if you have full permissions
I’m new to gift cards. If I want to send a gift card for $50 to a customer how does the money work? If I send one for $50 where does the $50 come from
in simple terms, a gift card is just a prepurchase of credit and later spending of it. the customer buys now $50 worth and company gets the money now. then in future the customer redeems the gift card for their product. hope that makes sense.
Customer can't use multiple gift card or multiple discount code in one order. Only one each right?
one discount code. one or more gift card are possible
@@Astralwebincloves I want to apply only one gift card per order or creat referral gift card that only used one time per order. Is it possible ?...
@@ricrook3371 unfortunately there's no way to do this out of the box. you will either need shopify plus, plus additional development or an app for this.
So how do you get rid of the shipping address at checkout of giftcards?
gift cards do NOT use shipping address. See minute 8:53 - you can see the checkout process. If you checkout also with physical products then you will be asked for shipping addresses.
@@Astralwebincloves at 8:53 you only have a gift card in cart and you see all the address fields displayed. Why?
Hey thanks for this video. really helpful! I just wanted to ask if after setting up the gift card option and activating it, do I need to enable payment by gift card in the payment setting? Or is there something that I need to enable in the payment setting? Thank you!
no need to setup anything else.
@@Astralwebincloves how does a customer use the code at checkout?
@@BaconBrad7 on checkout page, on right hand side there is a box to input coupon code OR gift card code. See minute 9:30
Hi, what is the difference between discount codes and gift cards?
discount codes reduce price on checkout and gift cards are a purchase of money before and usage later..
@@Astralwebincloves Are you on insta?
@@Nehayadav-nh5zy mostly on youtube
@@Astralwebincloves But if we give a voucher of rs 1000k and customers product will be 800? What will happen to the remaining to 200rs? Again we will have to gift them 200rs of the gift voucher, right? And suppose we have given discount code and we are running any discount promotion then the discount code won't work?
@@Nehayadav-nh5zy if you have more money in your gift card, you will still have more in your balance after purchase. also a customer can use EITHER gift card OR coupon.
How are the gift cards funded
what do you mean?
hey could you help me please??