These vacuums were good 30 years ago. Now they're junk. I had the older Aqua Droid vacuum and it was awesome. It cleaned my entire 28' round pool bottom spotless in 2 hours. I moved and years later got another pool. I immediately bought a new Aqua Bug, expecting to get the same great service out of it. NOPE! From day one I could not get it to work right. It's not as if I didn't know how to use it, as I used one for 5 years with absolutely no trouble. But this one just wouldn't work. My old one didn't have a pressure valve that need to be used either. But I figured something must have changed and now you have to use it, so I did. It still wouldn't work right. The damn thing would start out moving very slow, make it almost across the pool and then just tip onto it's side, even though it had plenty of hose. It would also go in a half circle until it hit the wall, then just stop and sit there. It wouldn't turn away from the wall no matter how long you waited. I tried and tried over and over and wasted more time with it than I would have if I just got in and hand vacuumed. I tried it again every year for 3 years until I finally gave up and just did it by hand. This year I decided to either figure out what's wrong with it, or finally throw it away. The thought of throwing $350.00 of my hard earned money in the garbage made me do some investigating. I found some UA-cam videos about problems with them and how to fix them. A couple had said the screw that mounts the little blue piece that holds the A-arms in place was missing from the start or just fell out after some time. So I thought that might be the cause of my issue. I took the bottom off and looked, and the screw and lock washer were firmly in place. So I kept tearing into it. When I got all the way to the top of the internals, I saw that the Cone Gear was melted on one side, so it was missing 3 teeth. Clearly that was a manufacturing defect, because the only way it could have happened otherwise, the entire unit would have to have been melted. So that right there, between the melted cone gear and screws falling out, shows that at Hayward quality control is non-existent. Being out of warranty, even though it came that way, Hayward wouldn't help out. And a new 50 cent piece of plastic cone gear from them costs $100.00. The company has gone down the toilet. They care more about celebrating Pride Month than they do about ripping off their customers. They just take your money and say, SCREW YOU!
The video states to make sure to use the handle so you don't damage it if the hoses to pull out. The one I purchased Wanda whale does not have a handle and the tail comes off if you hold it by the tail. My question why would you make a statement about damaging the product I purchased if not using the handle if it doesn't have a handle? Very difficult to get in and out of the pool without a handle. Poor product because of this. Very irritating when the tail keeps falling off also, I realize this was not a $400 unit but for $150 and being a Hayward I would expect better.
Hello, if you'd like a team member to reach out to you please private message your email address and phone number via Facebook or Twitter or email at marketing@hayward.com.
We just bought the Hayward Critter cleaner. We have a Skimmer that has a hole in it to attatch to a cleaner and the connector that came with the skimmer is too small to fit onto the cone adapter. Is there any puece made by Hayward that will remedy this?
we have the intex above ground pool, and the 2500 gph krystal clear pump filter. We have tried everything to get Wanda to work, and it will just not move. filter cartridge is brand new, we tried hooking it up into the skimmer, and without the skimmer. Wanda wont move. Is the 2500 gph strong enough to move her?
5000 per hour is ok. The key is as the filter gets dirty the flow diminishes. Many small pumps that come with above ground pools are not able to power cleaners.
We Have a Hayward 1.5 horse power Power Flow pump and cannot get this pool cleaner to move. Once we hook it up to the skimmer the doesn't appear to be pumping water through it.
Hello Mrs Lintner, happy to connect you with our tech support team. Please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com for assistance after the weekend.
My pool has a salt system, do I shut the salt water system off? The pump puts it through the salt system which turns it into chlorine with out the smell... I do not see a way to disconnect the salt system. Plus the top skimmer holds a filter there and then there is a bigger filter with the pump I had to buy for the salt system, it is a definite upgrade. I do not have leaves. Also putting water in the hose can be done with the the water coming in it is a spout to remove air. I have a flat plate that goes on top of the skimmer and the hose for cleaning is put on there for suction. That is how I have been cleaning , but I wanted an automatic because of my Ra and joints.. There is a few wrinkle.. My pool is 18 ft round.Help?
Glad to help Kathleen. We'll ask our Hayward tech to reply here. He may want to discuss with you, so please provide your number via private message on our Facebook page.
I just got off the phone, If the hose fits on the plate that goes over the outside skimmer I will be alright.He was very helpful I have 2 filters the pump for the salt system is stronger then the cheap ones that come with the pool. Although I bought a Poly Group above ground for $800.00 I did not buy a cheap one....Thanks:) Also I told the Hayward tech to fill hose with water it is better to hold it to the spout where the water comes in to make sure there is no air, he said that was a great idea..I did that on my huge in ground in Vt. I now live in Va.. Above ground is all I need.
I have a 1hp hayward pump and a wanda whale vac but the water rushes out ten stops then rushes out so on and so on what is wrong wanda is moving but I'm sure that it's not working right help
Many times, when the Above Ground cleaner will not move around the pool, it is because the pump running the cleaner is not strong enough. We would need to know how the cleaner connects to the pool and the model and horse power of the pump to provide more help.
Hi, I am missing the belt around the 6 wheel on my aqua bug, I got my pool used. Is there anyway you could send a link to buy one? Or do I need a whole new pool cleaner?
Hi there, please check with your local Hayward Dealer for the missing belt. A complete list of dealers in your area can be found on our website by entering your zip code: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1.
can you let me know how long it takes for your pool to get clean with it like is it a hour or 2 or more because i'm looking to get up in the morning and turn it on and eat breakfast and clean the house then the pool be clean so can u please let me know
Hello Mr/Mrs Weis, a Hayward tech can reach out to help after the weekend. Please private message your email address and phone number via Facebook or Twitter or you can email us at Marketing@Hayward.com.
@@HaywardPoolProducts I need an in-person tech. The vacuum isn’t working, everything on my pool is Hayward and new - but nothing works right. The Sand Filter isn’t backwashing with any pressure, there’s practically no pressure when the aqua critter is hooked up, maybe about 3-5psi, I feel like not enough volume of water is pouring into the Hayward pump whilst vacuuming. I need a Hayward rep to look over my entire system and correct any deficiencies.
This has to be one of the most misleading video I ever saw. Watched this first and then went out and bought it. Open up the box and there is a waterflow valve and regulator valve that is not even shown in this video. Shame on Hayward.
Hello Mrs Coy, please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com and a tech will reach out to help.
The skimmer captures debris before it reaches the pump. The pump sends the filtered water back to the pool. Learn about how a pool works in our blog article: blog.hayward-pool.com/maintenance/pool-101-understanding-your-pool/. See more about Hayward above ground pool skimmers here: www.hayward-pool.com/shop/en/pools/res-white-goods-abg/dyna-skim. If you’d like more information, please private message us on Facebook or Twitter and we’ll ask a Hayward tech to reach out to you to help.
Hi Jacob, AquaBug turbine cleaners are designed to clean the bottom of all sizes and shapes of above-ground or on-ground pools - automatically. They operate off the pool's existing filtration system. Read about them here: www.hayward-pool.com/shop/en/pools/aquabug-a-ctaqub--1.
Will this work for a 1 hp Hayward pump? Please don't tell me to call customer service, I wouldn't be writing a UA-cam comment if I wanted to talk to someone on the phone.
We are not sure the type of pool you have . If it is an above ground pool with side walls, yes. Depending on the model of the Hayward pump you may need to control the water flow from the cleaner. This is covered in the manual. There is a control valve included. This cleaner does not work well with inflated side wall pools.
I brought my vacuum in the fall of last year so that it can help to clean the dirt that has fell to the bottom of my pool. Summer has started and I still can't get it to work. I have called Hayward brought a new cartridge filter, tested the pressure with gauge everything seems fine I feel suction at the bottom the little feet move but the vacuum does not move. My pool bottom is flat and I have a Hayward cartridge filter system. I'm so sad can anyone please help I am ruining my kids summer.
Deborah, I am going to assume you have a Intex pool. These pools are not friendly to suction cleaners as they need adapters to work properly. These adapters may be available at retail outlets. Also the standard pump that comes with the pool may not be powerful enough to run the cleaner. Ask the pool maker company for recommendations.
Hayward Pool Products I got rid of that silly little pump went through way to many cartrages I'm looking at a skimmer that attaches to the side of my pool because when I run my pool cleaner I don't have anyway of discarding old waste water
Hi there, we’re happy to help. Please dm your phone number and email address on our Facebook page or Twitter profile and our tech will reach out on Monday.
Hi churchletters, the handle allows you to easily pick up the cleaner. The video shows the owner picking up the cleaner by its handle at about 3:20 minutes into the video.
Ok, thank you. The main reason I wondered was because on Amazon where I bought it, the review mentioned that the tail comes off easily. I'm thinking maybe they didn't have it on good enough so hopefully it holds up. Thanks.
If the cleaner is turning one way in circles it has to be one of two problems. Either the cleaners gear box is stuck or the a-frame to pod connection is bad. I would need to do a turn test to determine what is wrong. If you post your phone number I will call to determine where the problem is located.
@@dannyscarbrough5521the A-Frame to pod connection is the connection between the two long pods on the outside of the cleaner. The shoes attach to the pods. The A-Frames are inside the unit. On the outside of the pods is a plug. There is a screw that connects the pod to the A-frame on the inside. Best to take the unit to a pool store familiar with this cleaner to evaluate.
Hi Esam, these automatic pool cleaners are made specifically for above-ground pools powered by your pool's filter system. They are not designed to work in in-ground pools. Thanks!
Our website address is www.Hayward-pool.com. For assistance in the Philippines, you can contact our International Group via email at IMG@Hayward.com or via Facebook at facebook.com/haywardmiddleeastasia.
The above-ground automatic pool cleaner is powered by your pool's filter system and is designed to work with most systems. The performance is relative to the power source. Check with you local Hayward dealer for your specific pool and location.
A manual was included in both languages.(ENG, FR) The unit was purchased in Laval, Quebec at Trevi. Some may not have internet access or not computer savi.
Thanks for asking! The DVD was removed as we found that most pool owners were going to UA-cam. Some old boxes may say there is a DVD, but we are not including them any longer.
"please dm your email address and phone number on our Facebook page or Twitter profile" ??? Why didn't you just include the instructions for the two valves on the video ? What's another couple of minutes ? I mean, you spent 5 minutes showing everybody how to put two 3' hoses together ? Isn't it easier to watch video about the valves instead of waiting to talk to someone on an 800 number ? C'mon man ! I just got Wanda the Whale & these valves are supposed to do what if you can't leave them connected ?
Okay Denise, please DM your email address and phone number via our Facebook page or Twitter profile and a Hayward tech will reach out to you tomorrow to help.
One of two reasons. The leader hose is not connected to the cleaner head. Instead one of the connector hoses is connected. Make sure it is the leader hose. Second, the leader hose is left on the cleaner when removed from the pool causing the leader hose to have a permanent bend. Always remove the hoses from the unit when removed from the pool and lay straight. If the leader hose is bent try using a pole on the inside of the hose in the sun. If you can not removed the bend, replace hose.
My diver Dan is not doing a good job and he’s one of my favorite pool cleaners and I wish he Can work He always goes around circles and just stays dare he might take almost like 10 hours to clean it I’ll probably more😫😩
Hi Connie, please have your cleaner checked by a Hayward dealer and they will contact us if there is a warranty claim. You can find a complete list of dealers on our website Dealer Locator here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#top.
"Congratulation" No - I am not being congratulated. No thank you. This may be a great product but if you had mentioned that it works ONLY one in ground pools with fancy filtration systems then that would be one thing. go ahead and post this damn thing cleaning the bottom of an above ground pool. I mean above ground pool with a 1200 gallons per hour pump! show me that and i will keep my mouth shut. But talk about bait and switch. I will squeeze amazon to see if i can get my money back. but you guys are scammers just like the item you sell.
Hello Mr/Mrs Gebrekidan, if you'd like a team member to contact your, please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com.
The above-ground automatic pool cleaner is powered by your pool's filter system and is designed to work with most systems. The performance is relative to the power source. Check with you local Hayward dealer for your specific pool and location.
What position did you set the pump onto clean with the Haywood bug?
I liked it, very practical and useful.
These vacuums were good 30 years ago. Now they're junk. I had the older Aqua Droid vacuum and it was awesome. It cleaned my entire 28' round pool bottom spotless in 2 hours. I moved and years later got another pool. I immediately bought a new Aqua Bug, expecting to get the same great service out of it. NOPE! From day one I could not get it to work right. It's not as if I didn't know how to use it, as I used one for 5 years with absolutely no trouble. But this one just wouldn't work. My old one didn't have a pressure valve that need to be used either. But I figured something must have changed and now you have to use it, so I did. It still wouldn't work right. The damn thing would start out moving very slow, make it almost across the pool and then just tip onto it's side, even though it had plenty of hose. It would also go in a half circle until it hit the wall, then just stop and sit there. It wouldn't turn away from the wall no matter how long you waited. I tried and tried over and over and wasted more time with it than I would have if I just got in and hand vacuumed. I tried it again every year for 3 years until I finally gave up and just did it by hand. This year I decided to either figure out what's wrong with it, or finally throw it away. The thought of throwing $350.00 of my hard earned money in the garbage made me do some investigating. I found some UA-cam videos about problems with them and how to fix them. A couple had said the screw that mounts the little blue piece that holds the A-arms in place was missing from the start or just fell out after some time. So I thought that might be the cause of my issue. I took the bottom off and looked, and the screw and lock washer were firmly in place. So I kept tearing into it. When I got all the way to the top of the internals, I saw that the Cone Gear was melted on one side, so it was missing 3 teeth. Clearly that was a manufacturing defect, because the only way it could have happened otherwise, the entire unit would have to have been melted. So that right there, between the melted cone gear and screws falling out, shows that at Hayward quality control is non-existent. Being out of warranty, even though it came that way, Hayward wouldn't help out. And a new 50 cent piece of plastic cone gear from them costs $100.00. The company has gone down the toilet. They care more about celebrating Pride Month than they do about ripping off their customers. They just take your money and say, SCREW YOU!
The video states to make sure to use the handle so you don't damage it if the hoses to pull out. The one I purchased Wanda whale does not have a handle and the tail comes off if you hold it by the tail. My question why would you make a statement about damaging the product I purchased if not using the handle if it doesn't have a handle? Very difficult to get in and out of the pool without a handle. Poor product because of this. Very irritating when the tail keeps falling off also, I realize this was not a $400 unit but for $150 and being a Hayward I would expect better.
I didn't get that leaf basket with my vacuum. it was that informative.
Hello, if you'd like a team member to reach out to you please private message your email address and phone number via Facebook or Twitter or email at marketing@hayward.com.
We just bought the Hayward Critter cleaner. We have a Skimmer that has a hole in it to attatch to a cleaner and the connector that came with the skimmer is too small to fit onto the cone adapter. Is there any puece made by Hayward that will remedy this?
Hello, if you'd like to connect with a Hayward tech, please private message your email address and phone number via Facebook or Twitter.
My above ground has all around the edges a seam attaching the bottom liner part to the sides. will it clean that?
NO
we have the intex above ground pool, and the 2500 gph krystal clear pump filter. We have tried everything to get Wanda to work, and it will just not move. filter cartridge is brand new, we tried hooking it up into the skimmer, and without the skimmer. Wanda wont move. Is the 2500 gph strong enough to move her?
We'll ask our tech to reply tomorrow.
gofhock It is our experience that this pump and filter will not power our cleaner properly.
5000 per hour is ok. The key is as the filter gets dirty the flow diminishes. Many small pumps that come with above ground pools are not able to power cleaners.
Hayward Pool Products my Hayward pumps 4,200. Is this not enough either?
just bought this on amazon, but it does not move. i have the intex 18x 9x 52 1200 gph
1200 gph or 20 gpm is not enough power to run this cleaner. You may need to upgrade the pump and filter.
+Hayward Pool Products was looking at a 3000gph filter will this work?
That is 50 gpm. This should work but as the filter gets dirty the cleaner may slow down.
We Have a Hayward 1.5 horse power Power Flow pump and cannot get this pool cleaner to move. Once we hook it up to the skimmer the doesn't appear to be pumping water through it.
Hello Mrs Lintner, happy to connect you with our tech support team. Please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com for assistance after the weekend.
@@HaywardPoolProducts thank you for responding. We were able to get it going.
My pool has a salt system, do I shut the salt water system off? The pump puts it through the salt system which turns it into chlorine with out the smell... I do not see a way to disconnect the salt system. Plus the top skimmer holds a filter there and then there is a bigger filter with the pump I had to buy for the salt system, it is a definite upgrade. I do not have leaves. Also putting water in the hose can be done with the the water coming in it is a spout to remove air. I have a flat plate that goes on top of the skimmer and the hose for cleaning is put on there for suction. That is how I have been cleaning , but I wanted an automatic because of my Ra and joints.. There is a few wrinkle.. My pool is 18 ft round.Help?
Glad to help Kathleen. We'll ask our Hayward tech to reply here. He may want to discuss with you, so please provide your number via private message on our Facebook page.
I just got off the phone, If the hose fits on the plate that goes over the outside skimmer I will be alright.He was very helpful I have 2 filters the pump for the salt system is stronger then the cheap ones that come with the pool. Although I bought a Poly Group above ground for $800.00 I did not buy a cheap one....Thanks:) Also I told the Hayward tech to fill hose with water it is better to hold it to the spout where the water comes in to make sure there is no air, he said that was a great idea..I did that on my huge in ground in Vt. I now live in Va.. Above ground is all I need.
Alright, glad you spoke with someone. All set then?
Yes.
+Kathleen Quinlan Great!
I have wanda the whale. she is not working in our intex 24X12x52 pool. pump is the 1600 ghp. Is the pump to small for the cleaner to work?
Hi Debbie, our Hayward tech will reply here or may want to talk with you. Please PM your phone number on our Facebook page.
The 1600 gph equals about 27 gpm. That is not enough to operate the Wanda. The 27 gpm is a clean filter. Much less as it gets dirty.
I have a 1hp hayward pump and a wanda whale vac but the water rushes out ten stops then rushes out so on and so on what is wrong wanda is moving but I'm sure that it's not working right help
Jay, we can call you to help. What is your phone number? You can PM on our Facebook page.
I just brought one of these and its not working. everything seems fine but it wont move around the pool did i miss something please help.
Sure, happy to help. Please PM your phone number on our Facebook page or Twitter profile and we'll ask a tech to call you.
Many times, when the Above Ground cleaner will not move around the pool, it is because the pump running the cleaner is not strong enough. We would need to know how the cleaner connects to the pool and the model and horse power of the pump to provide more help.
@@HaywardPoolProducts i have a hayward c850, thats part of the reason i brought the hayward aqua bug. I thoight same brand shouldnt be a problem.
Hi, I am missing the belt around the 6 wheel on my aqua bug, I got my pool used. Is there anyway you could send a link to buy one? Or do I need a whole new pool cleaner?
Hi there, please check with your local Hayward Dealer for the missing belt. A complete list of dealers in your area can be found on our website by entering your zip code: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1.
can you let me know how long it takes for your pool to get clean with it like is it a hour or 2 or more because i'm looking to get up in the morning and turn it on and eat breakfast and clean the house then the pool be clean so can u please let me know
Cleaning time should be 1.5-3hrs.
Can’t get mine to work. I guess my pool pump is not strong enough. Don’t know what to do with it now. 😩
Hello Mr/Mrs Weis, a Hayward tech can reach out to help after the weekend. Please private message your email address and phone number via Facebook or Twitter or you can email us at Marketing@Hayward.com.
Yeah, but bloody setting do you set the sand filter to?
Hi Aaron, we're asking a tech to contact you.
@@HaywardPoolProducts I need an in-person tech. The vacuum isn’t working, everything on my pool is Hayward and new - but nothing works right. The Sand Filter isn’t backwashing with any pressure, there’s practically no pressure when the aqua critter is hooked up, maybe about 3-5psi, I feel like not enough volume of water is pouring into the Hayward pump whilst vacuuming. I need a Hayward rep to look over my entire system and correct any deficiencies.
I have a 16x48 coleman above ground pool and can not figure how or where this should hook up to
Nice talking with you Teonia.
I hook my up to the hose pipe that is on my pool that runs to for the skimmer basket
This has to be one of the most misleading video I ever saw. Watched this first and then went out and bought it. Open up the box and there is a waterflow valve and regulator valve that is not even shown in this video. Shame on Hayward.
If you’d like to speak with a tech for assistance, please dm your email address and phone number on our Facebook page or Twitter profile.
We have a summer wave pool and I bought this but I am having trouble did anyone else have any issues thank u
Hello Mrs Coy, please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com and a tech will reach out to help.
does you above ground pool have to have a skimmer?
The skimmer captures debris before it reaches the pump. The pump sends the filtered water back to the pool. Learn about how a pool works in our blog article: blog.hayward-pool.com/maintenance/pool-101-understanding-your-pool/. See more about Hayward above ground pool skimmers here: www.hayward-pool.com/shop/en/pools/res-white-goods-abg/dyna-skim. If you’d like more information, please private message us on Facebook or Twitter and we’ll ask a Hayward tech to reach out to you to help.
Does those bug pool cleaners work in in ground pools?
Hi Jacob, AquaBug turbine cleaners are designed to clean the bottom of all sizes and shapes of above-ground or on-ground pools - automatically. They operate off the pool's existing filtration system. Read about them here: www.hayward-pool.com/shop/en/pools/aquabug-a-ctaqub--1.
Will this work for a 1 hp Hayward pump? Please don't tell me to call customer service, I wouldn't be writing a UA-cam comment if I wanted to talk to someone on the phone.
We are not sure the type of pool you have . If it is an above ground pool with side walls, yes. Depending on the model of the Hayward pump you may need to control the water flow from the cleaner. This is covered in the manual. There is a control valve included. This cleaner does not work well with inflated side wall pools.
I brought my vacuum in the fall of last year so that it can help to clean the dirt that has fell to the bottom of my pool. Summer has started and I still can't get it to work. I have called Hayward brought a new cartridge filter, tested the pressure with gauge everything seems fine I feel suction at the bottom the little feet move but the vacuum does not move. My pool bottom is flat and I have a Hayward cartridge filter system. I'm so sad can anyone please help I am ruining my kids summer.
Our tech will call you. Please PM your phone number on our Facebook page or Twitter profile.
Ok what do you do if you don't have a skimmer all I have is a sand pump filter
Deborah, I am going to assume you have a Intex pool. These pools are not friendly to suction cleaners as they need adapters to work properly. These adapters may be available at retail outlets. Also the standard pump that comes with the pool may not be powerful enough to run the cleaner. Ask the pool maker company for recommendations.
Hayward Pool Products I got rid of that silly little pump went through way to many cartrages I'm looking at a skimmer that attaches to the side of my pool because when I run my pool cleaner I don't have anyway of discarding old waste water
Sounds good
Can this work on my summer waves pool. I have it but not sure how to connect to filter is there a way you can help me?
Hi there, we’re happy to help. Please dm your phone number and email address on our Facebook page or Twitter profile and our tech will reach out on Monday.
@@HaywardPoolProducts But im asking does this work on summer waves pool cause idk how to
The cleaner is designed for above ground pools.
Please visit our Hayward website AquaBug product page for more information: www.hayward-pool.com/shop/en/pools/search-cleaner/aquabug-a-ctaqub--1.
I have the same pool I was wondering the same thing thank u
What setting is the pool pump supposed to be on ?
Hi Jacklyn, a Hayward tech would be able to answer your question on Monday. What is your email address and phone number please?
Best to private message your contact info on our Facebook page or Twitter profile.
Should be set where you set it when you vacuum..... mine is filter setting
Handle? I see now handle on Wanda the Whale. Good video, but wondering if I made the right choice. Very difficult to work with not having a handle.
Hi churchletters, the handle allows you to easily pick up the cleaner. The video shows the owner picking up the cleaner by its handle at about 3:20 minutes into the video.
Yes, I saw that, but noticed on Wanda the Whale, there is no handle. Am I supposed to grasp it by the tail?
yes
Ok, thank you. The main reason I wondered was because on Amazon where I bought it, the review mentioned that the tail comes off easily. I'm thinking maybe they didn't have it on good enough so hopefully it holds up. Thanks.
Glad to be of help, enjoy your pool!
Is that the same woman from the 1990s Pool Vac Ultra and Navigator videos?
cblasterx Thanks, we hope you found the video helpful.
Ok thank you
It's our pleasure.
Please help how come my Aqua bug just cleans half my pool it aways likes staying in the same spot in circles
Sure Ryan, our Hayward tech will reply here or he may want to call you. Please PM your phone number on our Facebook page.
If the cleaner is turning one way in circles it has to be one of two problems. Either the cleaners gear box is stuck or the a-frame to pod connection is bad. I would need to do a turn test to determine what is wrong. If you post your phone number I will call to determine where the problem is located.
Hayward Pool Products post a personal phone number on a public forum such as this? Not a good idea at all
@@HaywardPoolProducts What is the a-frame to pod connection?
@@dannyscarbrough5521the A-Frame to pod connection is the connection between the two long pods on
the outside of the cleaner. The shoes attach to the pods. The A-Frames are inside the unit. On the outside of the pods is a plug. There is a
screw that connects the pod to the A-frame on the inside. Best to take the
unit to a pool store familiar with this cleaner to evaluate.
how does it hook up to your pump
Teonia, would you like our Hayward tech to call you to help? If so, please PM your phone number and he will call you or he will reply here.
how do I pm you my number ....yes I really need help with this
or please give me a number to contact
+teonia davis you can PM your number on our Facebook page.
859 287 5257
ima gangsta I can coil the hose if I want, thug life
Let us know if we can be of help Nolan.
Hayward Pool Products lol
***** let us know if we can be of help.
Hayward Pool Products you should have a video on youtube of cleaner prototypes with a poll to find out witch one the public likes better
does it work on underground pool?
Hi Esam, these automatic pool cleaners are made specifically for above-ground pools powered by your pool's filter system. They are not designed to work in in-ground pools. Thanks!
What is your official website, any distributor in philippines?
Our website address is www.Hayward-pool.com. For assistance in the Philippines, you can contact our International Group via email at IMG@Hayward.com or via Facebook at facebook.com/haywardmiddleeastasia.
Does this work on Intel Filter pumps tgingys
Please dm your phone number and email address on our Facebook page or Twitter profile and a Hayward tech will reach out to help.
will it work in my intex?
The above-ground automatic pool cleaner is powered by your pool's filter system and is designed to work with most systems. The performance is relative to the power source. Check with you local Hayward dealer for your specific pool and location.
Box states that a DVD was included in my purchase, but no DVD was included in box. I guess its the UA-cam video that will do.
Thanks for reaching out. Was there a manual in the box? Where did you purchase the pool cleaner?
A manual was included in both languages.(ENG, FR) The unit was purchased in Laval, Quebec at Trevi. Some may not have internet access or not computer savi.
Please provide your phone number and our Hayward tech will reply here or may call you. You can PM your number on our Facebook page.
Thanks for asking! The DVD was removed as we found that most pool owners were going to UA-cam. Some old boxes may say there is a DVD, but we are not including them any longer.
"please dm your email address and phone number on our Facebook page or Twitter profile" ???
Why didn't you just include the instructions for the two valves on the video ? What's another couple of minutes ? I mean, you spent 5 minutes showing everybody how to put two 3' hoses together ? Isn't it easier to watch video about the valves instead of waiting to talk to someone on an 800 number ? C'mon man ! I just got Wanda the Whale & these valves are supposed to do what if you can't leave them connected ?
If you’d like to connect with a Hayward tech, please email us at marketing@hayward.com.
The phone number in your video to call Hayward is no longer in use they have a new number.
Okay
Mine stopped working and I back washed him
Let us know if you’d like a Hayward tech to help out.
@@HaywardPoolProducts yes please
Okay Denise, please DM your email address and phone number via our Facebook page or Twitter profile and a Hayward tech will reach out to you tomorrow to help.
why does my diver go on its side
Bruce, which model do you have? Please provide your phone number and our Hayward tech can call you to discuss.
One of two reasons. The leader hose is not connected to the cleaner head. Instead one of the connector hoses is connected. Make sure it is the leader hose.
Second, the leader hose is left on the cleaner when removed from the pool causing the leader hose to have a permanent bend. Always remove the hoses from the unit when removed from the pool and lay straight. If the leader hose is bent try using a pole on the inside of the hose in the sun. If you can not removed the bend, replace hose.
That’s the mom from drake and josh
May we be of assistance?
Yah let us know if that’s actually the mom from drake and josh
I got one it get air bubble in it
Hi Harry, if you’d like to speak with a tech, please dm your email address and phone number on our Facebook page or Twitter profile.
My diver Dan is not doing a good job and he’s one of my favorite pool cleaners and I wish he Can work He always goes around circles and just stays dare he might take almost like 10 hours to clean it I’ll probably more😫😩
Hi Connie, please have your cleaner checked by a Hayward dealer and they will contact us if there is a warranty claim. You can find a complete list of dealers on our website Dealer Locator here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#top.
"Congratulation" No - I am not being congratulated. No thank you. This may be a great product but if you had mentioned that it works ONLY one in ground pools with fancy filtration systems then that would be one thing. go ahead and post this damn thing cleaning the bottom of an above ground pool. I mean above ground pool with a 1200 gallons per hour pump! show me that and i will keep my mouth shut. But talk about bait and switch. I will squeeze amazon to see if i can get my money back. but you guys are scammers just like the item you sell.
Hello Mr/Mrs Gebrekidan, if you'd like a team member to contact your, please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com.
4:01 She just let air into the line.
Hi there, do you have a question about your cleaner?
Haven't bought yet but was wondering why some reviews say it ripped their liner.
Hard to say what they mean, but many of these cleaners have been in service for years, without incident.
My quit after one year!!’
will it work in my intex?
The above-ground automatic pool cleaner is powered by your pool's filter system and is designed to work with most systems. The performance is relative to the power source. Check with you local Hayward dealer for your specific pool and location.