Configuration repeatedly fails. I have contacted the support team WEEKS ago at the email address provided. Is there another way to monitor the energy usage because this WiFi is junk evidently. I am so frustrated. I have the 6kwh inverter. Thank you.
Hello, Growatt offers a variety of monitoring solutions. Please check out www.ginverter.com/Monitoring.html#product10. For technical support, please feel free to contact our service team at service@ginverter.com. It may take some time, but our team will always respond to your needs for support. If you can't reach the team, please leave your company name, country, your name, email address and phone number.
I am pretty good with technology but I could not get this to work. After a good half-day messing with this I used the manual method shown in this video (about 4:50 through). The video is clear and as long as you follow the instructions it is fairly easy with a small amount of knowledge. The dongle them immediately connected to the network with the flashing blue success LED. However this only connects the dongle to your wifi network. The app on your phone is not connected to anything. You then need to run through Option 1 of the setup to connect the app to the dongle (just run 'configure' with your home wi-fi network set). My app then connected although it did seem to take a few minutes. Everything is up and running now.
The video is all about the Growatt Dongle X. It briefly showed the most common WiFi Dongle (rectangle one). The button on this dongle is not visible . Since the video does not cover that dongle, which is said to be the most common one, the video is not really useful. Why not modify this video to include both the dongles and be useful to all?
Cant figure this out. Try to configure with the logger flashing red, gets to 60% and fails every time. Internet connection is perfect. Is the logger faulty?
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
@@SentinelGames Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
I managed to resolve my issue by connecting to the webpage server and resetting the wifi password. I was storing an old incorrect password. All fixed now, thanks!
Thank you for this video , yet in my case not able to connect the dongle after i changed the wifi password in my home . ive tried all the methods and none works , please advice
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
Dear Growatt, I would be grateful for advice, I am doing the configuration and the looger is blinking blue, i.e. it has a connection and the server. However, it is not added to the account and monitoring is not possible. If I add it manually from the desktop computer to the account then it has the connection lost status. What is the cause? It seems to me that the equipment is working properly, but there is a software problem with assigning the logger to the account and downloading data from it. I tried to wait a while to see if the situation would change, but it didn't work. What should I think about it? I will be grateful for the hint. Logger is ShineWiFi-x
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
Hi, I have a shinewifi-s usb model connected to my Growatt SPF 5000TL Inverter. The connection works and the logger is set up correctly on my server.growatt plant configuration. The problem is I have no idea what the "key" password is when trying to change any of the settings for the inverter via. the wifi module (e.g. increasing/decreasing the max charge current). The closest I could find was some old documentation that specifies the key value to be: datalog + the current date (e.g. datalog20210411). That doesn't work. Please can you assist. I've been looking for a solution on this for months. Thanks!
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
Hi Growatt. The installer code is required since September 2021. I've tried to uptain the installer code via the OSS registration page. I fill in the required information and upload my reciept, but the system seems not to accept my reciept and asks for company business license. What is the company business license, or how am I supposed to be able to proceed? Thanks, Jesper
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
Maybe a late response, but the installer code is not mandatory if you choose Other as Country during account registration. After account registration, you can choose the correct country during creation of your plant.
Hello, I notice that my app updates what the inverter is doing every 5 minutes. Is there a way to increase the frequency of update, for example can I make it update every 30 seconds or every 5 seconds?
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
@@DanishAhmad11 try growatt2023104 or with capital G or growatt20231004 i believe its growatt and then the current date but how that date is foirmatted i dont know can me american date format or european.
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
@@markusschweiger9551 Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
@@markusschweiger9551 Hello, our service team at service@ginverter.com / +86 755 2747 1942 can provide technical assistance for you. It may take some time for them to reply to your email. Thank you for your understanding.
When I try to register using the Iphone App. It requires me to fill in an installer code. It's a hard requirement. In the video you mention that you can leave it open, but that is not true, unfortunately.
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
Hello, there're a variety of monitoring solutions provided. You can check out more at our website: www.ginverter.com/Monitoring.html#product10. If need further technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
After scanning data logger it does go to next step where I can add wifi details. It just fills in the serial number and code. It just hangs in there, I cannot click next or anything. Tried the router method but after adding wi if details, it kept flashing blue.
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
HI, when I try to add the dataLogger, it says already exists. However I cannot see any daalogger, How can I clear the datalogger list and add again. Thanks
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
need help to register my ShineWIFI... tried many time on 2,4 GHz but never go pass Register . last message is registered username and stop and stay on that page. Thanks
My dongle flashes blue but in my app and server It gives a message, datalogger lost. According to the trouble shooting manual. I should change ip address of the server to 47. 91. 67. 66 it still won't work HELP!
Hi it doesn't work for my place, issues as below: For Method 1- Selected 2.4GHZ, home wifi and password input, click 'Configuration' then says 'please ensure your mobile phone is connected to 2.4GHz Wifi, 5GHz Wifi connection is not supported currently. For Method 2- I can't connect to the dongle automatically, says wifi password incorrect
Can you please tell me the PASSWORD to change the DATA UPDATE INTERVAL time(i.e, by default 5 minutes) through method 2 in Advanced Option setting just above/below the configure immediately button?
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
Thank you that was extremally helpful, I used the IP Address to configure it directly it took me 1 minute
Hi Growatt, I have a Shine wifi-S but my router is 2.4 & 5GHz dual. Do I need to use a Shine link-S with Shine RF? Thank you for any advise
Configuration repeatedly fails. I have contacted the support team WEEKS ago at the email address provided. Is there another way to monitor the energy usage because this WiFi is junk evidently. I am so frustrated. I have the 6kwh inverter. Thank you.
Hello, Growatt offers a variety of monitoring solutions. Please check out www.ginverter.com/Monitoring.html#product10. For technical support, please feel free to contact our service team at service@ginverter.com. It may take some time, but our team will always respond to your needs for support. If you can't reach the team, please leave your company name, country, your name, email address and phone number.
Any idea how to change an existing logger's wifi? Do I need to reset and basically go through the same setup? Will existing data remain?
useful information. I got my smten app set up done using this video
I am pretty good with technology but I could not get this to work. After a good half-day messing with this I used the manual method shown in this video (about 4:50 through). The video is clear and as long as you follow the instructions it is fairly easy with a small amount of knowledge.
The dongle them immediately connected to the network with the flashing blue success LED. However this only connects the dongle to your wifi network. The app on your phone is not connected to anything. You then need to run through Option 1 of the setup to connect the app to the dongle (just run 'configure' with your home wi-fi network set). My app then connected although it did seem to take a few minutes. Everything is up and running now.
The video is all about the Growatt Dongle X. It briefly showed the most common WiFi Dongle (rectangle one). The button on this dongle is not visible . Since the video does not cover that dongle, which is said to be the most common one, the video is not really useful.
Why not modify this video to include both the dongles and be useful to all?
Cant figure this out. Try to configure with the logger flashing red, gets to 60% and fails every time. Internet connection is perfect. Is the logger faulty?
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
Exact same issue here. Did you ever sort it out?
@@SentinelGames Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
I managed to resolve my issue by connecting to the webpage server and resetting the wifi password. I was storing an old incorrect password. All fixed now, thanks!
Thank you for this video , yet in my case not able to connect the dongle after i changed the wifi password in my home . ive tried all the methods and none works , please advice
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
Is this only to see what your invetor is doing?
Hello, it's an instruction for setting up WiFi connection.
my thing NEVER goes into the blue LED, its always on the pulsating red, what can i do?
Dear Growatt, I would be grateful for advice, I am doing the configuration and the looger is blinking blue, i.e. it has a connection and the server. However, it is not added to the account and monitoring is not possible. If I add it manually from the desktop computer to the account then it has the connection lost status. What is the cause? It seems to me that the equipment is working properly, but there is a software problem with assigning the logger to the account and downloading data from it. I tried to wait a while to see if the situation would change, but it didn't work. What should I think about it? I will be grateful for the hint. Logger is ShineWiFi-x
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
Hi,
I have a shinewifi-s usb model connected to my Growatt SPF 5000TL Inverter.
The connection works and the logger is set up correctly on my server.growatt plant configuration.
The problem is I have no idea what the "key" password is when trying to change any of the settings for the inverter via. the wifi module (e.g. increasing/decreasing the max charge current).
The closest I could find was some old documentation that specifies the key value to be: datalog + the current date (e.g. datalog20210411).
That doesn't work.
Please can you assist.
I've been looking for a solution on this for months.
Thanks!
Hello, for technical support and customer service, please feel free to contact our service team at service@ginverter.com. Thank you!
My system is generating solar, why does the dashboard show 0 kWh for today. I am currently not running with a battery. Any help will be appreciated.
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
Hi Growatt. The installer code is required since September 2021. I've tried to uptain the installer code via the OSS registration page. I fill in the required information and upload my reciept, but the system seems not to accept my reciept and asks for company business license. What is the company business license, or how am I supposed to be able to proceed? Thanks, Jesper
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
Maybe a late response, but the installer code is not mandatory if you choose Other as Country during account registration.
After account registration, you can choose the correct country during creation of your plant.
Hello, I notice that my app updates what the inverter is doing every 5 minutes. Is there a way to increase the frequency of update, for example can I make it update every 30 seconds or every 5 seconds?
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
Any clue how to se the dongle to 1 min intervals instead of 5. i find 5 min intervals rather useless.
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
I know the process but I don't know the password while choosing time interval....if someone tell me the password I will easily set it to 1 minute...
@@DanishAhmad11 try growatt2023104 or with capital G or growatt20231004
i believe its growatt and then the current date but how that date is foirmatted i dont know can me american date format or european.
What to do after changing my wifi router ?
When i connect dongle red, green and blue light are solid on. How do i turn to solid blue to do AP mode ? Thanks
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
Same Problem here. I already had it running and connected for 3 days. Now all 3 Leds are on, connection lost and no reset possible.
@@markusschweiger9551 Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
@@Growatt Technical support does not respond.
@@markusschweiger9551 Hello, our service team at service@ginverter.com / +86 755 2747 1942 can provide technical assistance for you. It may take some time for them to reply to your email. Thank you for your understanding.
my dongle connects and flashes blue. but nothing works... shows offline..
When I try to register using the Iphone App. It requires me to fill in an installer code. It's a hard requirement. In the video you mention that you can leave it open, but that is not true, unfortunately.
For some countries the installer code is mandatory.
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
Will it work with mobile hotspot?
Hello, there're a variety of monitoring solutions provided. You can check out more at our website: www.ginverter.com/Monitoring.html#product10. If need further technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
How do you stop the beeping every morning at round 4-5 the wifi x starts flashing a blue light and beeps it's super annoying.
Hello, you can check with our service team at service@ginverter.com. Our team can provide technical support for you. Thank you!
Hi mine shows green led blinking tried too many times but not connecting .please suggest something. Thanks in advance
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
@@Growatt thanks its working seller changed the dongle it was maybe firmware problem....
@@JatinderSingh-un4ut Great that problem was solved. Have a nice day!
I want to purchase this Shinewifi-s in India, plzzz Suggest Me
Hello, for business, please feel free to contact our sales team at info@ginverter.com. Thank you!
HI mine is ShineWIFI-S I have tried both method many time , after set up, Dongle keep stayed on solid green light , can you help please !
Hello, for service and technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
I have the same problem ...how did you fixed it?
@@pellypet5712 I bough Wifi extender than it work , it because my ShineWIFI-X was too far from my modem
@@yongvideorealestatevideo1077 ok Thxs for quick response
After scanning data logger it does go to next step where I can add wifi details. It just fills in the serial number and code. It just hangs in there, I cannot click next or anything.
Tried the router method but after adding wi if details, it kept flashing blue.
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
HI, when I try to add the dataLogger, it says already exists. However I cannot see any daalogger, How can I clear the datalogger list and add again. Thanks
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
I have a flashing blue light, but it says the data logger failed no info on my dashboard I've been at this for 3 days now very very frustrated.
Hello, for technical support, please contact our service team at service@ginverter.com. Our team can provide assistance for you. Thank you!
You can not leave the installer code blanc!
You can, if you choose Other as Country during account registration.
I've been trying to get the WiFi dongle to connect to my router. Even buying a WiFi booster device and still nothing.
Hello, for technical support, please feel free to contact our service team at service@ginverter.com. More contact info can be founded on our website here: www.ginverter.com/support/contact. Thank you!
What are you "plant" details?
What about the other type of dongle this video does not show?
Hi, for further information, please visit our website at www.ginverter.com
When i want to register i neef to fill in the installercode but i dont have Amy?
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
Fill in Other as Country and you won't need an installer code
need help to register my ShineWIFI... tried many time on 2,4 GHz but never go pass Register . last message is registered username and stop and stay on that page. Thanks
Hello, you can contact our service team at service@ginverter.com for technical support. Thank you!
My dongle flashes blue but in my app and server It gives a message, datalogger lost. According to the trouble shooting manual. I should change ip address of the server to 47. 91. 67. 66 it still won't work
HELP!
Hello, for technical support and customer service, please feel free to contact our service team at service@ginverter.com. Thank you!
Please implement google home integration
Thanks for your feedback, we will continue to improve our users' experience.
i have tryed both ways
Hi it doesn't work for my place, issues as below:
For Method 1-
Selected 2.4GHZ, home wifi and password input, click 'Configuration' then says 'please ensure your mobile phone is connected to 2.4GHz Wifi, 5GHz Wifi connection is not supported currently.
For Method 2-
I can't connect to the dongle automatically, says wifi password incorrect
The password for the WIFI singal of the dongle is 12345678
@@shawnfan751 it works now, thank you so much.
Can you please tell me the PASSWORD to change the DATA UPDATE INTERVAL time(i.e, by default 5 minutes) through method 2 in Advanced Option setting just above/below the configure immediately button?
Very helpful.
How to find my PV capacity?
Hello, for technical support and customer service, please feel free to contact our service team at service@ginverter.com. Thank you!
Check the specs of your invertor. You can enter the max voltage, as that would be the upper limit.
ip address of website can't be access
i carnt get it to set up on my phone
Hello, for technical support, please contact our service team at service@ginverter.com, or you can call our service hotline at +86 755 2747 1942. Thank you!
There is no status light on the dongle
Hello, if you need technical support, please feel free to contact our service team at service@ginverter.com. Thank you!
Good
the sound is not good I am quite disappointed
Hey Growatt, make the video easier to understand Grrrrrrrrrrrrr
Hello
I cannot access using this IP address 192.168.10.100 or 192.168.10.101
For technical support, please contact our service team at service@ginverter.com, or call our service hotline at +86 755 2747 1942. Thank you!