Resetting the Hormann BiSecur SupraMatic
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- Опубліковано 4 вер 2024
- This video demonstrates how to reset the Hormann series 3 BiSecur Supramatic garage door operator. Please Note, this does not delete any of the hand transmitters or devices that are coded in, it will just allow you to reset the opening and closing limits.
View full article: abigaragedoors....
This was a very clear step by step video that solved my problem in less than a minute, thanks a lot!
Thank you! You have saved me a headache!
Our torsion springs gave out on us and we had a guy come in to change that and they insisted we install the new Sumpramatic P3, saying the one we had was not powerful enough. The technician had set everything up and all was working fine (i tested it myself a couple of times). Then later on when my husband arrived, nope... the door stopped midway!! We made a few attempts and still no luck.
And then I found your video and it worked!
Thank you very much for sharing this video!
You solved my problem, thanks from Belgium
Tanks very much! Worked excellent for me. Got it repaired in 10 minutes thanks to this video.
Thank you sooooo much for this! Extremely helpful. Mine is Garador and it definitely help reset it.
Many thanks again
Glad it helped!
Hi. You say you have a garador door opener. What model is it?
thanks a lot from germany, berlin. this information video was a perfect help ! wish you merry christmas and a happy new year.
Really helpful, thanks!
Brilliantly helpful - thank you !
Thanks a lot!
As soon as I press up after programing door it says error 8 and nothing happens
Is it normal on the remote to have a red light showing when pressed. Thanks
A red light on a BiSecur remote either suggest a low battery (will show red light before going blue), or the fob may be being used on an older series 2 operator (will only show a red light to activate the door).
Thank you. Do you know if there’s a way to configure the Supramatic e2 to turn the LED lights on independently of the garage door opening?
Number 4 on supramatic series 4 what’s the cause / solution for that? Hope you can help thanks.
Thank you
Do you know how to link the remote to the unit? As for some trasom it isnt working for me, if you could help it would be great!
My E2 supramatic won’t open when I push the up button and shows the number 2 with a flashing dot. When I checked the manual the solution was to “release the operator for the control elements”. Would you mind letting me know how to do this?
Hi Liam - does the door normally have photocells? If so it may be that they have failed or disconnected somehow. If the door doesn't have photocells, you could try a reset to clear the error. Failing that, it could be that the unit has developed a fault and requires an engineer.
Hi I’ve tried to reset but I’m getting a code 8 and no movement from the door. Could you please advise. Many thanks
Exactly same with me did you find out what it was?
@@craigscullion2481 Had some great help from the guy who originally fitted it - he confirmed it was a fault with the unit as it would not reset. Luckily was still under warranty so was changed out FOC
Hi, I have set the door myself but the door can not open or close. Does it matter if i open or close to set it?? The model is Hormann SupraMatic E2! Hope you can help, thanks!
The first motion should always be open (up) when you reset the operator.
How can i add e fobkey for my garage door same make model on video cheera
Hi when in learning mode, the garage door closes okay, but when opening, it does not stop at the stop, but disconnects from the rail, and the motor continues to pull the connecting piece just until it arrives at the motor - any ideas??
Hi Gordon, the traveller should not disconnect from the belt unless you manually pull the cord. It sounds like possibly a faulty belt or traveller.
Thanks for your help👍🏻
mine doesn't work all the time. I have to do it several times before it actually does anything. Is there a suggestion for this?
Hi, I have a hormann promatic 2 without the original remote control, we had it synchronized with a remote control "TX4 WHY3 EVO" but I accidentally,
instead of making a copy of that remote control to another, I copied the frequency from the other to mine,
basically my remote now has a different frequency than my hormann, at the moment we are opening the gate manually, do you know how I can synchronize the hormann again with the WHY3 controller?
If you are using a different remote with a Hormann operator, you will have an external receiver located on your head unit somewhere. You would pair the remote from this, rather than pairing using the Hormann method. I'm unfamiliar with the Why3 system, but if you find the receiver model number you should be able to find the pairing instructions online.
Thk u very much! Have a nice day. 😉
Hi there , my mother in law has a superamatic E2 garage door in France. It's been only travelling up an inch or so then stops.. It's been flashing either S or number 5 on the box , not sure which.
If you press the up button on the box to lift the door it will lift a bit then stop, so pressing it again will only lift it a little again. We haven't got a manual for it. Do you have any tips please.
This may help.. make sure the door is closed. Then turn off the door opener and then press and hold down the prg button and turn opener back on and wait until it shows U then select 1 for up and over garage door or 2 for a sectional garage door. Let it run it's L for leaning door travel and then once it's completed it should work I have the very early generation door opener. Garador GaraMatic20
I have an operator that doesn't open. It displays 3 then goes to a single line above the right led digit when open is pressed. Any ideas?
Hi, can anybody help me?
I have just moved house and we have a Hormann Supramatic Garage Door which does not work, tried watching the UA-cam videos to pair the remote to the unit, the remote is constantly a red light.
The light should be blue for series 3/4, or red for a series 1/2. The pairing instructions are slightly different for each series, and if the unit has an external receiver (small grey box on side/top of motor unit) this will override the programming on the unit.
My parents have a pair of Ecomatic door openers in their garage, info per seems very scarce. Does anyone know if the workings of the Hormann model variants are very much the same regarding oroblems encountered/fixes, the units appear very similar, please ?
Oh and also - is the 24v10w light a screw or bayonet (dont use a LED, that i do know) !
Thank-you any/everybody.
There are a few different Ecomatic models, but they don't necessarily operate in the same way as other models. Not sure on the bulb as again they are different across the models. You can post here if you have any specific issues though.
this was a great help thanks v much
My Supramatic 3 opener seems to have died - no light appears when power on - checked socket and there is electricity flowing but nothing happens on opener?
It sounds like the unit has failed. It would be worth checking the fuse in the supramatic's plug but other than that there is not much more that you can check. If there is no obvious sign of power on the display then you would need to contact your original supplier. Hormann operators are supplied with a 5 year warranty so it may be covered.
thanks a lot man! great video!!
Hey, my bluetooth connection disappeared and now when I try to connect it again it says ''reset unit''
I tried to reset it as shown in the video, but I still have the same problems. Any ideas to how I can get it working again?
Hi Rune, I would try deleting the bluetooth code stored in the motor and re code it in through the app.
To wipe the existing Bluetooth codes from your Supramatic series 4 unit:
1) Press and hold the ‘PRG’ button until ‘00’ is displayed.
2) Press and release the ‘Up’ arrow until ‘19’ is displayed.
3) Press and release ‘PRG’, the display should change to a flashing ‘00’
4) Press and release the ‘Up’ arrow until you get ‘02’
5) Press and hold ‘PRG’ for 5 seconds and ‘02’ will flash to indicate that the codes have been deleted.
6) Release ‘PRG’, and the display will turn to ‘19’. You can then press and release the ‘Down’ arrow to return to ‘00’
7) Once at ‘00’ press and release PRG to exit program mode.
The Bluetooth codes will now have been wiped.
@@abidoors That did the trick for me, thank you so much!
HELLO. IS THERE A PROGRAM. TIMER FOR THE DOOR TO CLOSE AUTOMATICALLY.
Hi Andrew, Yes you can set an automatic close function on the door. This is set with menus 32 to 36. There are a few options and the doot must have photocells fitted for this to work. You can find full instructions in the manual on Hormanns website - www.hormann.co.uk/fileadmin/_country/dok/SupraMatic_Series_3.pdf
Hello i hava a problem with the numbers
They wont light up no matter what i do theres just two points lighting on the bottom right from each number?
Can you help me with that?
Is it coming up with the 'L' to indicate it has entered Learn mode?
@@abidoors no theres no letter and no number. No reaction by pressing any button.
@@Albanianbloodz44 That is unusual. Are you certain that you have the Supramatic E3/E4 BiSecur system? Do you have the black fobs, or are they grey?
@@abidoors i have the supramatic HT series 3 and it has grey buttons.
The only difference is that my case is chrome and the shown model in the video is blue.
@@Albanianbloodz44 Ok, the process should work fine in the case. It could be that the unit has failed, but if you want to send a video of what the display is doing to repairs@abidoors.co.uk we can look into this further.
You’re a star!!!!
Hi, I have the model with only 1 digit display. How do I program the light bulb to stay on for 60/120 seconds? And how do I program to open slightly just for ventilation? Saw the manual for this door, but mine has 1 digit display, and it's difficult if you don't see 2 digits as in manual
Hi, the series 1 operators had a single digit display. You can find the manuals for these on the hormann website. There were actually two models, an ealier 7 menu model and they release a 9 menu model later. Both manuals are available. The links are below:
cdn.hoermann-cloud.de/fileadmin/_country/dok/SupraMatic_E___P_Garage_Door_Operator_7_menu__text_.pdf?v=1520493487
cdn.hoermann-cloud.de/fileadmin/_country/dok/SupraMatic_E_P_Garage_Door_Operator_9_menu.pdf?v=1520493489
@@abidoors Oh thanks a lot for the links, I saw 9 menus on the display as far as I remember, I'll look into it.
But first, gonna try to replace/test the lightning bulb, that might be broken, so first debug the easy part
Hello,
I have the series 1 hormann supramatic with the 9 menu display. All of my remotes are damaged and I have bought some new ones (not originals but the same frequency and they worked last time... Before being dropped) I have read the manuals but I'm still non the wiser how to completely wipe the old codes from the unit and program in a new remote, I have the external receiver box with the red button mounted to the motor.
If you could help with this I will be very grateful, I've been tearing my hair out for a week now. Thank you in advance, all the best.
@@abidoorshi there I have a garador GaraMatic20 door operator that came out for sale in the UK in 2005.. our one was bought in 2010. model TR10AO20 RE.. with one digit display. It's in my videos. The thing I want to know is. Is there any UA-cam videos of that make and model because I can't find it anywhere at all. And the model seems to take me to a Hormann Door operator sort of site.. was my operator model quite rare?
@@TubeTV-uz7vc Hi Sarah - I believe your motor would be equivalent to the Hormann Surpamatic E2 - we unfortunately don't have a reset video on this model, but we do have a reset guide on our website: abigaragedoors.co.uk/resetting-the-hormann-supramatic-series-2-operator/
HI there. If I reset the SupraMatic, will it mean that any existing remotes will all need reprogramming?
No it should not wipe any devices that are programmed in. That is a separate procedure.
Thanks for the prompt reply! I am worried someone has got hold of a remote as around midnight, the garage opened by itself. How do I reprogramme so I have new frequencies for my remotes to work on so anyone who has cloned my remote will no longer have access. Thanks
Does anyone knows how to cancel the remote controls. I lost my keys with a remote control in it.
@@attikashipping8295 You would need to wipe all the hand transmitters from the head unit. If it is a series 3 the instructions are here.
abigaragedoors.co.uk/erasing-codes-from-a-hormann-supramatic-operator/
Then reset the codes on the hand transmitters:
abigaragedoors.co.uk/reset-bisecur-hand-transmitter-erasing-resetting-codes-128bit-mode-replacing-batteries/
Then code the reset transmitter back in:
abigaragedoors.co.uk/how-to-code-in-a-hand-transmitter-to-the-hormann-bisecur-supramatic-series3-operator/
I have a supramatic and I opened it manually from inside. Now the door mechanism won't seem to engage with the motorised chain despite pressing the green button and seeing the hook engaging and disengaging up inside... Any suggestions would be welcome.
ALAN HUBBARD If the manual release hasn't been used for a while it can be a bit stiff. You need to make sure the green button is pressed firmly all the way so the mechanism is fully engaged. It sometimes helps to engage and disengage it a few times by pulling the cord and pressing the green button. You can also check out our blog post on how to use the manual release here.
abigaragedoors.co.uk/manual-and-automatic-operation-of-hormann-operators/
ALAN HUBBARD I had this problem and solved it. Sometimes the motor needs to run to let the part of the drive belt which engages with the green button catch to loop right around the motor end and come back down towards the door. Just run it in learning mode until you see he join in the belt reach the carriage with the green button then stop and move the door in manual until it snaps back into the belt.
ABI Garage Doors Ltd
Hi, it is definitely a series 3 from looking at the videos, it's the same unit as mine. If somebody has erased the codes from the main unit as shown on the videos, would this make the remote light up red when pressed. Thanks
Hi Tracy, no but the remote may haven been reset to the older frequency. To set it back to the blue frequency, take out the battery and then press and hold the top button while you but the battery back in. Keep your finger on the button until you get a solid blue light. You'd then need to pair the remote to the operator - we have a video on how to do this: ua-cam.com/video/EnlsRvfOgII/v-deo.html
3 with a flashing dot on a series 3 operator indicates that the door has met an obstruction while moving down. The single line indicates that the door is in the open position. Has the operator been set to manual and the traveler is actually in the open position?
Hi, the 3 was the original code but there was no obstruction. Now the code is an 8..... So it states release the operator for the control elements9??) or check the connection of the IT 3b (????). cheers
@@richardhounsell2121 Hi Richard, depending which series the Suprammatic is, No 8 usually means that there is a device, eg IT3b keypad, that has the operator set to 'locked'. Some wired keypads have a switch that allows the motor to be locked out so that it cant be operated by a hand transmitter. If there are no aditional devices attached it could indicate a fault with the motor.
@@abidoors Hi Thanks for that, i've taken the housing off but can not see a key pad or anything that resembles the drawing in the manual. Appreciate your assistance with this.cheers.
What about number 4 on a supramatic series 4? Any ideas mate?
@@Malone95x Error 4 is usually a problem with a wicket door sensor. It can also indicate a fault with a device plugged into the head unit through the buss conector such as an IT-WLAN wall button. If there is no wicket door or devices plugged in it could indicate a faulty head unit.
Lord u saved my day! THX!!
Te amo
Mine doesn't close the garage door completely - it leaves it open just a crack so there is a draft coming in. Is there a way to adjust the close position just marginally further closed, because no matter how many learning runs I perform, it still doesn't close the door fully tight. It's an up and over door.
you would possibly need to adjust the down stop. There is a bolt with an allen key fitting that sits in the 'down end' of the boom arm - you can losen the bolt to move the stop then go through the reset procedure again.. Make sure it is not too far though or the motor will continue to push the door once it is closed.
ABI Garage Doors Ltd thanks, but I don't think it's the end stop. That is already as far as it will go. I think the problem is just the geometry of the garage door itself. Even pushing with my hand at the top doesn't close it fully, so I think I have to live with the problem