Thank you for this video. The flat metal plate that is under the striker and moves together, I didn’t know if it was suppose to be pressed back when closed but striker extended. I saw in this video that is shows metal plate pushed back and striker extended so thank you for that! Helpful as I couldn’t tell via instructions. 🙏
Hello. Thank you for this feedback as we are always looking for ways to improve our installation instructions. We will make note to include a step as well as a drawing for the position of the plate behind the strike. If you are still having difficulty with your exit device please give our Consumer Care team a call 866-562-5776.
Thank you for this video. The flat metal plate that is under the striker and moves together, I didn’t know if it was suppose to be pressed back when closed but striker extended. I saw in this video that is shows metal plate pushed back and striker extended so thank you for that! Helpful as I couldn’t tell via instructions. 🙏
Thank you for responding, the problem was with the little metal piece below the latch. We have since figured it out
Hello. Thank you for this feedback as we are always looking for ways to improve our installation instructions. We will make note to include a step as well as a drawing for the position of the plate behind the strike. If you are still having difficulty with your exit device please give our Consumer Care team a call 866-562-5776.
@@UniversalHardware much appreciated.