How does one start the difficult conversation? What opening statements? How does one approach the person? Say something like, "Hey, we need to talk" seems to put people on the defensive and makes them scared.
Good question. Use the emotional intelligence approach that Chris Voss speaks about. You are right - starting a conversation with someone with, "We need to talk" will put them on the defense.
Awesome interview. Thank you!
Thanks for listening
This video is so good to watch
Make some more videos like this you are great at this
How does one start the difficult conversation? What opening statements? How does one approach the person? Say something like, "Hey, we need to talk" seems to put people on the defensive and makes them scared.
Good question. Use the emotional intelligence approach that Chris Voss speaks about. You are right - starting a conversation with someone with, "We need to talk" will put them on the defense.