Here's where to get the replacement pad and other pool products: Replacement/membrane pad: 👉 amzn.to/3lMpkx1 Best Selling Pool products: 👉 amzn.to/3j7TA4e
Problem solved but... Your video was very helpful, I ordered the keypad and replaced it. Hint, I just removed the panel on the keypad side, removed the old keypad, unplugged it, and pulled it out. Then: slid the connector of the new keypad through the slot (do not remove the protective paper from the sticky part yet), connect it to the board, test, remove the protective paper, align and press it; and you're done (or so I thought). To my surprise, I was still unable to turn the heater off; the new keypad did not solve the issue, and the service light remained on. But, because you showed us how to test the Stack Flue Sensor (Thank You) I tested it with the old keypad. So I ordered one because it showed a funny reading 0f 498 degrees F. With the new keypad installed, it was still showing the same reading. So I kept the new keypad, and also replaced the Stack Flue Sensor; that fixed the problem. Conclusion: a Keypad that will not turn off your Pentair 400 while your service light is on may be related to a BAD Stack Flue Sensor. I hope this helps!
Great teaching video, Jay. I did it with only removing the front panel and using a ty rap to feed the cable through. Thanks, you saved me at least 200 dollars.
Hi Kevin, great idea! After making the video I realized that there could be a better/quicker way of doing it. But I figured that there are a lot of people out there like you who can see what I did and improve on it. Glad it helped and got your started.
This really helps. Mine started to not respond, turning the spa on only, and not allowing me to turn on the pool. I just ordered the part, thank you for this.
Thanks Richard, glad it helped. I found after I made this that, if you run a zip tie from underneath and through the opening where the plug-in cable goes, you can tape the cable to the zip tie and pull it through without taking the top off.
@@janm291 Sorry Jan, just saw this comment. You might have received a bad pad. Other than that, it may be a connection in the circuit board or bad board. Also check the wires coming off the board.
Hi Jay, my membrane off button is not working too. Prolly need to replace it as well. Since it’s not turning off. This means the heater system is not going to heat up either the pool or the spa right? I notice when i turned on my pump that’s where it turned on the heater.
I did not have a spa hooked up to my heater so not sure what your configuration looks like. There might be a way your system separates the pool from the spa. Make sure you check that out first. However, if you only have 1 membrane switch it must control both.
Great video. I’m getting an r13 code. The heater will turn on for a little while and then shut off. I’ve read that it could be a bad membrane pad. Wondering if you had this same issue with your heater. Thanks!
Thanks for the video. Question for ya… when you hold down the heater off button until it displays program settings AD1 or AD0 and SF1 or SF0 … what do those settings do?
Hi Zac, I have not seen those codes on my unit but, it seems they have something to do with the Stack Flue Sensor. Here's a link that might help: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/www.pentair.com/content/dam/extranet/nam/industrial-flow-technologies/flow/ift-asset-library/pool-spa/S381(11-16-04).pdf
@@jaygreco5864 sorry it’s not a code per say like one you get as an error it was seen after holding down heater off for 5seconds. Seems to be a programming feature you enter and I can’t seem to find anything about it online or operations manual.
![How to Plumb a Swimming Pool Equipment Pad [Inground pool construction]](/img/n.gif)
Here's where to get the replacement pad and other pool products:
Replacement/membrane pad: 👉 amzn.to/3lMpkx1
Best Selling Pool products: 👉 amzn.to/3j7TA4e
One of the best DIY videos I've ever used. Clear, simple. Works. Thank you.
Glad it worked for you Mark! And thanks for the comment. 👍👊
Great instructions Jay! Showing your little mistake with the cable helped prevent me from making the same one.
Great! Glad it helped and thanks for the comment! 👍👊
Problem solved but... Your video was very helpful, I ordered the keypad and replaced it. Hint, I just removed the panel on the keypad side, removed the old keypad, unplugged it, and pulled it out. Then: slid the connector of the new keypad through the slot (do not remove the protective paper from the sticky part yet), connect it to the board, test, remove the protective paper, align and press it; and you're done (or so I thought). To my surprise, I was still unable to turn the heater off; the new keypad did not solve the issue, and the service light remained on. But, because you showed us how to test the Stack Flue Sensor (Thank You) I tested it with the old keypad. So I ordered one because it showed a funny reading 0f 498 degrees F. With the new keypad installed, it was still showing the same reading. So I kept the new keypad, and also replaced the Stack Flue Sensor; that fixed the problem. Conclusion: a Keypad that will not turn off your Pentair 400 while your service light is on may be related to a BAD Stack Flue Sensor. I hope this helps!
Thanks for sending this Luis. Much appreciated.
Great teaching video, Jay. I did it with only removing the front panel and using a ty rap to feed the cable through. Thanks, you saved me at least 200 dollars.
Hi Kevin, great idea! After making the video I realized that there could be a better/quicker way of doing it. But I figured that there are a lot of people out there like you who can see what I did and improve on it. Glad it helped and got your started.
You demoed the processes with clear instructions! Thank you! 👍👍👍
Thanks for the comment Roger! 👍👊
Worked like a charm. Replaced mine in 15 mins and got the part on Amazon for $19
Great, glad it helped. Thanks for the comment. 👍👊
👊👍
Just used this video to replace mine. Took me 10 minutes. Works fine. Thanks!!
Great, glad it worked.
nice! glad I'm not the only one that has to back out after messing something up and then going back in to finish. Very helpful video
Yes Doug, it doesn't always go as planned the first time around. Thanks for the comment.
Hey thanks man that was awesome got my heater on for the first time in a year!!!
Great to hear! Thanks for the comment! 👍👊
This really helps. Mine started to not respond, turning the spa on only, and not allowing me to turn on the pool. I just ordered the part, thank you for this.
Glad it helped Travis
SUPER!!!!! JUST REPLACED THE MEMBRANE. YOUR VIDEO DID IT!!!!!! THANKS!!!!!
Glad it helped! Thanks for the comment. 👊👍
I plan on replacing mine this weekend. This really helps!
Thanks Richard, glad it helped. I found after I made this that, if you run a zip tie from underneath and through the opening where the plug-in cable goes, you can tape the cable to the zip tie and pull it through without taking the top off.
@@jaygreco5864 I replace it and it went smoothly! It's working again! I did not have to remove the PCB.
@@Antebios Great, thanks for letting me know.
@Jay Greco, I just replaced the membrane and the heater still won’t turn off. Any suggestions? I’m in Henderson, btw.
@@janm291 Sorry Jan, just saw this comment. You might have received a bad pad. Other than that, it may be a connection in the circuit board or bad board. Also check the wires coming off the board.
Thanks much. I have the same issue and u saved me a ton of time.
Glad it helped Michael and thanks for the comment!👍👊
Hi Jay, my membrane off button is not working too. Prolly need to replace it as well. Since it’s not turning off. This means the heater system is not going to heat up either the pool or the spa right? I notice when i turned on my pump that’s where it turned on the heater.
I did not have a spa hooked up to my heater so not sure what your configuration looks like. There might be a way your system separates the pool from the spa. Make sure you check that out first. However, if you only have 1 membrane switch it must control both.
Perfect video. Thanks. Any way I can buy you a coffee or beer?
I wish! Thanks for the comment.
Great video. I’m getting an r13 code. The heater will turn on for a little while and then shut off. I’ve read that it could be a bad membrane pad. Wondering if you had this same issue with your heater. Thanks!
Hi Soung, No, never had that error. Just had the power off button not working.
I believe that's the flu stack sensor, which is super easy, you can get them on Amazon for like 10 bucks
I noticed you replaced the pad with one that looks different. Is it a newer model?
They automatically sent a newer or updated model even though I searched with the same number. You'll see the link in the description.
Thanks for the video. Question for ya… when you hold down the heater off button until it displays program settings AD1 or AD0 and SF1 or SF0 … what do those settings do?
Hi Zac, I have not seen those codes on my unit but, it seems they have something to do with the Stack Flue Sensor. Here's a link that might help:
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/www.pentair.com/content/dam/extranet/nam/industrial-flow-technologies/flow/ift-asset-library/pool-spa/S381(11-16-04).pdf
@@jaygreco5864 sorry it’s not a code per say like one you get as an error it was seen after holding down heater off for 5seconds. Seems to be a programming feature you enter and I can’t seem to find anything about it online or operations manual.
@@zsharp1772 Sorry Zac, just saw your reply. Did you get a hold of anyone at Pentair? Here's their number:
1-800-831-7133