The REAL reason for Thrifty's electric car disaster - my experience
Вставка
- Опубліковано 10 вер 2024
- The REAL reason for Thrifty's electric car disaster - my experience
The best solar company in Australia just installed my new solar system.
Check them out here: www.resinc.com...
Special link offering $10 off ticket - ELECTRIC SUV EXPO Tickets www.ticketmast...
👇👇 Buy something and support The Electric Viking Store 👇👇
shop.theelectr...
Size guide and other help for the store 👇
theelectricvik...
🔔 Subscribe and hit the notification bell! ► / @electricviking
Join me on Patreon ► / theelectricviking
Join as a member in The Electric Viking UA-cam►
/ @electricviking
Members-only videos (see videos before anyone else)►
• Members-only videos
👇 Please donate here for Shanna (Viking's wife) if you can 👇
gofund.me/ef66...
See what happened to Shanna:
• Stage 4 can go to hell...
The Electric Viking on other platforms:
Rumble ► rumble.com/c/T...
Facebook page ► / theelectricvikingfb
Facebook group ► / theevfbgroup
Twitter ► / theevking
Instagram ► / theelectricvking
Pinterest ► / theelectricviking
Telegram ► t.me/theelectr...
TikTok ► / theelectricviking
👇 See more about me 👇
• You've been asking; he...
👇 My Bali trip 👇
• I went to Indonesia an...
👇 Video about My Skateboard 👇
• EASIEST & cheapest way...
👇 Subscribe to my kids channel 👇
tinyurl.com/su...
See more videos:
Toyota's Dirty Secret: Hybrids emit 5 times the Lifetime emissions of an EV
• Toyota's Dirty Secret:...
Ukraine uses unwanted Toyota Mirai hydrogen cars as huge bombs
• Ukraine uses unwanted ...
Toyota offers $75 to owners with Battery FIRES; Lawyers paid $13 Million
• Toyota offers $75 to o...
Toyota blames global sales FALL on 'difficult market' - BYD laughs
• Toyota blames global s...
Catastrophic engine failures in 103,000 vehicles will cost Toyota $700 million
• Catastrophic engine fa...
Hydrogen car owners sue Toyota: "Hydrogen cars made our lives hell!"
• Hydrogen car owners su...
120 scientists say Toyota hydrogen cars 'damage reputation of 2024 Olympics'
• 120 scientists say Toy...
Toyota is selling NEW hydrogen cars for $10,000 - an 80% discount
• Toyota is selling NEW ...
Toyota says EV sales up amazing 302% - but the company is in trouble
• Toyota says EV sales u...
Toyota says its hydrogen powered Tundra is perfect for American's
• Toyota says its hydrog...
Toyota reveals 2 new electric cars made by BYD; the Toyota bZ3C & the bZ3X
• Toyota reveals 2 new e...
China’s EV sales pass 50% - Toyota Camry & Nissan Sylphy crash 60%
• China’s EV sales pass ...
VW and Toyota offer up to $13,000 discounts off ID4 and bZ4x EVs
• VW and Toyota offer up...
Toyota’s hybrids emit four times more pollution than Toyota claims
• Toyota’s hybrids emit ...
Toyota responds to furious Hydrogen car customers who are 'living a nightmare'
• Toyota responds to fur...
Toyota's game-changing solid-state battery will crush rivals in 2021
• Toyota's game-changing...
Toyota sales suddenly CRASH in Japan and China after crash test FEARS
• Toyota sales suddenly ...
New $25,000 Skoda Epiq is an Electric SUV that will destroy the Toyota Corolla
• New $25,000 Skoda Epiq...
Toyota reveals what its electric cars will look like...
• Toyota reveals what it...
Toyota says the future of cars in Australia is hydrogen
• Toyota says the future...
It is 14 times more expensive to drive a Toyota Mirai than a Tesla EV
• It is 14 times more ex...
Experts say Toyota pollutes more than the worst coal mine in Australia alone
• Experts say Toyota pol...
#thrifting #car #disaster #evnews #electriccar #evsales
👇Reference to the news/charts & videos used in this video:
• EV Rental Cars Are Cau... www.productrev... www.consumeraf...
This channel may use some copyrighted materials without specific authorization of the owner; but content used here falls under the “Fair Use” Copyright Disclaimer under Section 107 of the Copyright Act 1976.
Allowance is made for "fair use" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.
Contact us for any copyright issues. If you want a credit of any footage we are using, please let us know.
Website: theelectricvik...
Email: contact@theelectricviking.com
The best solar company in Australia just installed my new solar system.
Check them out here: www.resinc.com.au/electricviking
We had the same issue. We recharged to 95% but by the time we got to the airport it was below 90% and we got hit with a recharge fee. Next time go with SIXT - you can return it with anything over 50%.
Did you get a better overall experience with SIXT ?
With sixt Australia it’s any charge rate, I returned my last one with 9%
SAM... GOOD JOB for telling the TRUTH how incompetent THRIFTY company is and the employees that work there .. This Company's are giving EV's a BAD wrap for NO reason.. THRIFTY should have had high speed charging at their facilities... PERIOD ..
LMAO ,, the problem is part company and VERY large part the EV.
Rental companies have no business renting out EVs until they get on-site charging figured out. Expecting customers to charge to over 90% and find an available fast charger close to the airport is kind of insane. The last 20-30% of charging should really be done by the rental company on a level 2 charger rather than dumping that burden on the customer.
Because they're run by clowns with MBAs.
And charging issues etc.. are the reasons I did not buy a used EV from Hertz or any other car rental company. Customers and company apparently know nothing about proper charging and maintaining an EV. Don't own an EV if you aren't willing to learn and follow proper charging hygiene.
Agreed. Imagine if they had spent the money on charging infrastructure. Electricity is cheap once you have charging. So if they built the chargers on site they could say just return your car at whatever level it is energy is free. They would have a line up at the door.
The wonder of EV'S.
I go one better I hire a vehicle through Thrifty from the Brisbane air port on the drive to the city I notice a strange smell on arrival at the motel I check the car and found a Dog shit behind the drivers seat. Complained when I returned the car and just got a shoulder surge by the bloke at Thrifty. I have never hired a vehicle from Thrifty since it has been over 10 years and I use to fly weekly for work that is over 500 vehicle hires ranging form 1 to 4 days they lost. Mr Thrifty CEO customer service is important and most people who have a bad experience never return and tell at least 10 other. Mr Thrifty CEO don't try your usual lawyer bulling tactic on the Electric Viking just get your customer service right and apologize to the customer that have been let down.
Returned my rental BYD atto to SIXT Melbourne airport with 9%, no extra charge fees. Great experience.
Did you mean 90%?
@@mikemotorbike4283 No 9. In Australia with SIXT you can drop it back at any charge % and there are no extra fees
I rented a car from Thrifty in Seattle this year. If you don't know, it rains a lot in Seattle. It rained and I turned on the front and rear wipers. The front wipers were almost completely worn out and barely worked. The rear wiper was totally worn out and completely worthless. The next day the tire pressure sensor said I had a flat tire but didn't say which tire. I checked all 4 tires and they seemed OK but it still made me panic when I had to drive on the freeway not knowing if I had a bad tire. I mentioned all this to Thrifty and they could not have cared less and did nothing about it. I will NEVER rent from Thrifty again and advise everyone to avoid them like the plague. Thrifty SUCKS!!!!!
Three years ago, similar experience with Hertz. Overcharge $500 for a L1 charger & adapter that no one from Hertz even mentioned. It was Not in the car when I rented it (but how do I prove that). Two years ago, rented a Tesla from Hertz again (either loyal to Tesla or stupid-Your call) and they made it right. After months of calls to Hertz customer dis-service, where each time they said, we will call back in 2-weeks (and never did).
Good on you for keeping them honest. I think I'm going to record conversations with rental staff in future. So much bs.
There's a Chargefox fast charging station at the Airport West shopping centre about ten minutes drive away, but yeah having to charge to 90% is silly.
I rented a Polestar 2 with another company last year and only had to return it with a minimum of 20%.
I had an interesting experience renting a Tesla Y from Hertz in Toronto, I had ordered the car 2 weeks in advance online but I had to wait 45 minutes for the car. They offered me a Polestar instead but it was at 45% charge, they also had a Tesla 3 at 42%. These vehicles were on a set of slow chargers in the garage and were hours away from a full charge. I wanted the Y so I waited and watched the two half charged cars get rented without any explanation or assistance to the the first time EV renters.
I have rented a model Y from SIXT in Melbourne Australia twice for week long road trips, last one a month ago. Includes free charging from Tesla superchargers and Chargefox. Return at whatever charge, don't care, unlimited mileage and they show you the charging cables. Sad to hear other companies are rubbish at it.
So a 50% uplift from the quoted cost. Just out of interest, what was the state of charge when you picked up the car?
If you're an international traveller, how do you pay at public chargers in Oz? At least in the UK, you should be able to charge using a contactless credit/debit card.
Or stay at a hotel with chargers.
What I got from Hertz and what they sold their fleet of Tesla is because it was getting too expensive with all the repairs and blamed the cars as no good but the real story is most people don't know how to drive EVs as they have instant acceration unlike a gas car and were causing accidentes.
Thanks, I'll be sure to never use that company. I will also share this video with friends/family so they don't deal with their crap too.... If we all do this, they'll get what they deserve and the president will also.... after all, pretty lazy to have a company and be clueless as how it is actually being operated. He'll find out the hard way... with massive loses.
I noticed this issue a couple of weeks ago and avoided Thrifty because of it. Sixt and East Coast rentals both do not require evs to be returned with a high charge.
We rented a Tesla model 3 from Budget 2 years ago at the Victoria British Columbia airport. It was a special offer, cheaper than a small compact car. I jumped at it as it was my first experience with an EV. Awesome car, made me want to buy one ever since. However Budget didn't brief me on how to unlock the car, start it, put into gear etc etc. So it was mass confusion right at the off. They told me if I return with less than 90% charge they would bill me $5/10%. I returned it at 10% because like you Sam we had time constraints. We were billed $45. Which was more expensive than if I had charged it myself but considerably cheaper than filling a stupid gas tank at $1.90/liter.
Thanks, that puts things in perspective. Good comparison.
As for the 1 st couple - I had this experience in Boston last October. And same thing: never driven an electric car, wasn't expecting to have one, and they were no help. We got a Tesla, and charging at SuperCharging stations we never faced any charging fees.
Thank you for the info .... you've just made my mind up never to rent an EV from an airport
Thanks Mate!
Completely agree 90%. It’s just a poor target. They should make it more like 75% especially on rental fleets. It would make the battery less longer as well.
This was an issue as far back as 2013 when I rented a petrol car in Portugal. The car was returned 6 am to an unmanned car park with a hard-to-find key drop box.They are an unprofessional outfit but I think most of these car hire places are the same. Quick to find wear and tear scuffs on return but not willing to point them out at the start of the hire.
I've had excellent experience with rental evs from sixt (Australia).
I've had ZS EV, Model Y, Model 3 twice, EV6 twice.
Free charging with chargefox or NRMA chargers, can return with whatever state of charge you like. Really streamlines the return process.
Only negative I've had was I had booked a Y and it they didn't have any charged so gave me a 3 and a discount..
Polestar says normal maximum is actually 90%. Mine is set to 90% for home charging. Occasionally to 100% for a long run. Thrifty are simply setting the limit to Polestar’s normal.
EVangalist doesn't know a lot. 😁
Even if that’s true, it still takes a long time to charge to 90%, and if you’re trying to return your car and get to your flight, what are the chances it will still be 90% when you arrive at the airport? Read some of the other replies about competing company requirements, which are much easier to meet.
@@markswan2961 with a Polestar 2 charging speed of 150kW per hour and possibly only 20% (or 14kWh of a battery of 77kWh) to top up this should take about ten minutes max. Not really a problem if you rock up to the final charger 70% full. Nobody tops up their ICE car from empty when returning it, so EV renters don’t either.
@@iscadean6038 Don’t doubt that, but how come Sam didn’t manage to achieve it? I don’t think he’s any more or less prone to having this kind of issue with returning a rental to an unfamiliar airport or return point. It seems that Thrifty are the only ones with this crappy requirement according to others’ replies.
@@markswan2961 you’re right, of course. Thrifty is the problem.
I got a horrible bait and switch from Europcar at Heathrow. Offered upgrade from mg4 to Tesla model 3 for £100 extra including unlimited supercharging. Got the final bill after flying home and it was about £600 extra with bs charges like premium site fees.
Hertz official policy is to bring it back at 75% or within 5% of what you picked it up at. I've never picked it up with more than a 60% charge so it's never been a problem, but at the same time I was told that as long as the car is charged to 33% they're not going to charge you, and I've had 4 different locations tell me that. I was talking to one of the reps and he told me that since they only have 2-4 chargers onsite they regularly only charge the cars to 40-60% before changing it so they can still rent them out. Hertz will show you were the charging cable is and ask if you know how to charge it, so I'm guessing people don't have an issue with that.
I've never seen an Avis rental place that actually has a charger there. EVERY time I've rented from Avis the car has no more than a 25% charge. Once it only had a 5% charge! The funny thing is that Avis charges the most out of everyone. If it's under 10% you pay $70! If you bring it back between 10-70% it's $35.00, so it's VERY important with Avis that you show them the charge level when you leave so you don't get charged a fee when you bring it back. A HUGE advantage with Avis however is that they usually won't charge you an upgrade fee if the car you want is out of stock. I've gone in with a reservation for a Chevy Volt and left with a Mustang MachE with ZERO extra fees. I've had the same experience with Thrifty, but that was back when I rented Gas cars.
I rented three Teslas from Hertz and had a pretty good experience except trying to sight see in the SW US.
I hired a byd from sixt in brizzy. They said just return it no need to charge. Plus free chargers was really happy.
Yup you nailed it problem is with the company not the vehicles, on site charging is the key to eliminating the 90% full bullshit. Fossilised thinking on their behalf for sure. 👍
I rent from Turo. F* those rental car companies.
The 10 to 80 or 90 per cent charging interests me. When you give figures for range when you promote EVs, is that the usable range IE 80 per cent or 100 percent. So if you say a vehicle has a 300 mile range is it practically just 240 miles. Same for charging times. Seems like a good opportunity to mislead people about the benefits of particular EVs.
When Hertz started its 'big EV sell-off', I checked out the mileage of a dozen or so examples on Hertz's used EV sales site and compared the mileages to the same age (some quite often considerably older than the EVs) and the mileage on the EVs was *much* higher, often 3 or more times higher. Curiously, no-one has raised this as being in any way relevant to why Hertz was disposing of the EVs they bought!
When I hired a Tesla from Hertz they had the car in Valet mode and I couldn’t work out why my phone would not connect to it. Literally I spent 30min before I drove off trying to work out why I was being so stupid I couldn’t even pair my phone! Then when I realised no one there knew how to take it out of valet mode so they gave me a different car and because they hadn’t prepped it I found someone else’s luggage in the frunk!!!!!!!! Car was great but service a disaster.
It is not just the rental companies that have to charge, renters have to know to operate the cars as well as know how to find a nearby charger. I have debated online with people who think there is no fast charging near them. Looking at their profile I find where they live and send them info on where there arennearby chargers.
Hi Sam, I think with these kind of moments, I think it's not about the money, it's about the principal
You must be forgetting about hertz dropping tens of thousands of evs from there fleet oh and let me think sixth did the same too? Very obvious they are not fit for purpose … not to mention you’ve reported on this but now sweeping it under the rug.
The car rental companies are not comfortable with EVs. Their business model is about turnover and profit - not customer service.
hertz business model is to flip cars after 2 years of use. They bought all their EV during the pandemic when prices where greatly inflated as the price of cars came down in the last few years they got caught with rapidly depreciating vehicels both EV and ICE. Cost them a ton of money. If they had held onto the EV for a longer time period then they would have been fine. Also they didnt bother to train their staff in EV operatoin and then didnt show customers how to use them.
Rental car companies sell their cars when they reach the end of their warranty. For gas cars, it's usually after 3 years or 36k miles. For EVs, it's usually when they approach 80k miles. Hertz is selling their tesla's because they're at the end of their rental life. They have a lot to sell, so they want to trick people into believing they're dumping them. Go search for yourself and you'll see what I mean.
@@Hotspur37 Yep, Hertz made the worst possible choices at every turn.
Teslas are great for rental cars. You just keep renting them for 20 years and never sell them.
Would you rent a 2024 gas powered Mustang or a 2018 Tesla Model 3? The Model 3 is faster, safer, and less expensive to fuel.
@@KidHorn7001 I bought a Focus from Hertz 8 years ago, under $10K for a 1 year old car. Zero troubles with it. Now it's time for a replacement and I've been shopping for an EV but they want top dollar for them and 80K miles. And, they're all ugly.
A smart man would not rent from them again and post a video relaying his experience
Used SIXT in Tassy this time Last year, absolutely brilliant
I once rented a car. They ran out of economy cars, so they gave me a Caddy for the same price as an economy car.
This sounds very similar to the problems Hertz US had, incompetence, and lazy/untrained staff; although for Hertz, having no minimum state of charge for returns, and no chargers at their locations made things infinitely worse.
Take away - if you want to enjoy your holiday time based on where you want to be and not centralised around charging stations - then hire ICE vehicles.
They should just have level-2 chargers on their location, and charge a fair rate for charging it to 80% after returning it.
I don’t use Thirty anymore, and will definitely now not use them in the future (if they can even stick around).
Charging via AC is never fast charging (7 kW) and like drinking through a straw. DC is fast charging with figures like 50 kW and above. We use AC for overnight charging.
Renting an EV makes no sense, certainly not at Europcar who wants customers to bring back the slowcharging ChaDeMo Nissan Leaf with min 70% SoC. Mission Impossible!!!
If only car rental places had electricity. And honest, informative staff.
Shocking service and policy
I have had the P2 rental experience from hertz and I own a P2 as well, polestar recommend charging to 90% and it says that on the touch screen when setting charge limit. Rental companies are robber barons , rental electric cars should be allowed to return at anything above 0 and just bake it in the price. You hit the nail on the head rental companies are only looking for ways to slap a charge on you for penalties or some other BS.
Hey Sam , since 2021,when the lithium iron phosphate batterys came in, Tesla recommends to charge to 100 percent.
He doesn't know that.
Not for the dual motor Tesla though. I’m sure Sam knows that.
Depends on model and where its built
I think they have 2 problems - using Teslas as a rental vehicle, and relying on customers to charge up before returning.
Teslas are great for the owner, but they do need a bit of getting used to, as the controls are quite unconventional. And since half the functionality is with the app, you miss out a lot of conveniences with a rental Tesla since you don’t have the app linked to the vehicle.
I just recently went to New Zealand and rented an EV for 10 days with Europcar, and it was great! The EV I got was a Kia Niro EV, which is basically a Hyundai Kona Electric clone, and it’s as good an EV as any. The best thing is, Europcar just said to bring it back - they don’t care what the state of charge is.
Rental car companies really need to learn how do things properly, but it’s easier just to blame the vehicle and go back to what they’ve always done before.
I do hope that they can make money with their EV rentals, because I always look for EVs when I have to rent a vehicle, and would really hate it if no rental companies have any in stock because they don’t want to bother with it.
So, when you rent a Tesla the company you rented it from pays for all the fuel? You can't link it to an app or credit card. So the owner pays?
@@davidbeppler3032 I rented a Kia Niro EV, not a Tesla.
But I'd imagine that they can just bill it back to you after getting the bill - the same way they bill you for tolls, traffic fines, not topping up, etc.
I would be contacting ACCC making a formal complaint, misleading and deceptive conduct.
Interesting video. I rented a Polestar 2 with Hertz at Adelaide Airport a year ago to get the EV experience. Their staff member came out and showed me how to use the car, which was nice. The boot is opened by swiping your foot under the rear bumper. There is no way anyone would know without being shown. So that was all good. The car itself was very nice but the center console is far too wide and high. I kept elbowing my drink in the holder, and honestly the car felt more cramped and small than my small Hyundai hatchback. It seems to have been designed by someone who doesn't actually drive cars.
When I returned the vehicle (after slow 2kw charging it all night at home) I knew there was zero chance of returning it with a 90% full battery. Not only because the car charged so slowly, but because I had to drive 25km to the airport. Hertz of course happily charged me a premium for charging.
The answer why people don't want to rent EVs is obvious to anyone who has ever rented one: it's really difficult to return it fully charged. A normal car? Just fill it up near the airport and you're good to go within a few minutes. That is not the case for EVs. Adelaide Airport is now getting some free fast chargers near the airport (at IKEA), but at 7kw you're going to have to park in that loading bay for possibly hours.
The only people who seem to be confused by why people don't want to rent EVs is the extremely highly paid CEOs themselves, because they've never had to pay to hire one.
I agree, they should charge it almost at cost if they want customers. They love the boardroom Excel presentation heralding the improvement to the bottom line because of the famed lower maintenance costs, but don't want to pass any savings on to the customer. Indeed, charging is leveraged as a gouging opportunity - and worse, they trick you like a captive rube.
A disrespectful way to treat a customer. The executives exhibit at the maturity of belligerent, spoiled 14 year old. This behaviour is endemic in the corporate culture, which thinks: business is a scam, they are entitled, customers and investors are an eternally renewable unwitting cash cow to be duped and milked, and work is passive income. The traditional auto manufacturer's attitude.
Hertz gave the same amount of info about the Tesla, according to a friend who rented a couple.
Unprecedented fires raging from Canada to the Amazon from 2023 to 2024 were at least FOUR times more likely because of climate change, according to a first annual assessment of wildfires covered by the Press Association. The first “state of wildfires” report also finds that carbon emissions from wildfires in 2023-2024 were 18% above average, emitting 8.3 BN tons of carbon dioxide into the atmosphere, PA says. The Guardian says that, according to the report, Canada’s “record-shattering” wildfires produced “nearly as much greenhouse gas emissions in one season as would be expected over a decade of fires in normal circumstances”. As well as fires in Canada and the Amazon, last year also saw deadly fires in Hawaii, Texas, and other states that killed OVER 110 people, as well as the biggest single fire ever recorded in the EU, which burned 1000 square kilometres of Greece, the Guardian says.
Volcanic eruptions under oceans will top any of those figures.
@@lloydsingline340 That doesn't absolve humanity from killing the planet and themselves. Retire from Exxon.
Yeah, very poor. I hired a Tesla model 3 from Sixt in March in Adelaide and it was great. Returned the car with 61% because I drove from Barossa and it is fine. It came with a chargefox card so I could charge using fast chargers for free
Not only do they seem to be working a scam by charging you more than agreed, but they will charge the next customer for recharging the car, even though you left it with a 90% SOC. And it's been sitting there all day, probably in the heat, with that 90% SOC. Not good. Have you challenged them about the $110 dollar price hike? They _must_ be in breach of trading regulations of some kind in Australia.
Most rental car companys are crap, here and overseas. It's like the old used car sellers.
Rental car management have no clue in supporting EVs and thus no training of their staff. They should equip their stalls with chargers. Does not need to be all DC charger but 240vac would be adequate.
Next time try East Coast Car Rental. I had so much better experience with them hiring a Polstar 2.
I had same experience at Hertz in US
Why only charge you $21.56? Why not charge you $20,560? The number has nothing to do with reality anyway. Just charge as much as they want. If you don't pay, they send it to collections and still get paid. It ruins your credit? They still get paid. If they are going to steal from you, make it worth it.
Thrifty got 110 dollars!
Job done.
A Car Rental 90% charge is a Grift Business Model to charge the customer $extra.
I have yet to have a good experience, never get the car I booked , the bill is never what was agreed to (not sure why it changes as I cant find a reason on the bill that I can say oh yes ok that's why) this is across different brands. may all be one company with different outlet names. it is always the biggest stress concern "will I get a car when I get to the other end and what will it end up costing me this time". Canada.
Hey Sam i couldn't agree more with how bad the customer service was when i hired a Polstar 2 from Thrifty car rental for the day. As i had never driven an ev before i was excited to do so. Once i sighned all the paperwork, i was given the key to the car with not one explanation about how the car worked, charging etc. I went to the car did not even know how to get in the car let alone how to start it. I returned to the office and asked for some advice on the vehicle, only to be treated like i was an idiot for not knowing how the car functions. No explanation on basic functions, etc heating lights, wipers charging. When i returned the car, i complained to the return attendant who couldnt care less. He said put it in the survey, which i never received. I too got told to return it with a 90% charge. I also got charged extra but could not workout the confusing bill. All in all a very unsatisfactory experience with the Polstat 2 mainly due to the i dont give a shit attitude of Thrifty car rental, steer clear is my advice. Regards Cal, love your channel.
Hear you Sam. I’m looking forward to renting an electric next time my family flies and then drives. Will it be electric, yes.
Hopefully rental companies will take such feedback and modify their approach to their business model.
I hope that maybe in 10 years, Thrifty won't know how to fill the tank of an ICE vehicle. They turn over staff so quickly that there is no institutional memory, so when EVs become prevalent, they will need help with the few legacy ICE vehicles they rent.
When you picked the up what was the state of charge?
Polestar recommends a max of 90 not 80 percent.
I had the same experience with Hurts, They did not have a clue....
In my experience the car hire business model is basically to rip you off
hertz got the same issue, they just fuck up and got in to ev too early. they should not be getting ev until battery tech and charging station is at the correct levels. getting G1 ev is just stupid. probably best time to actually start ev rental is around 2030. when all the charging infrastructures are there. also ev is different to ice cars need need to keep them longer than 3 years, life cycle is like 10 years as rental. Tesla is garbage at repairs should have done more research. need the battery tech to exceed 1200km one charge as most rentals are used to travel around. daily is around 800km max driving before resting.
We used SIXT to hire a Tesla model Y. It was a fantastic experience. The staff were very helpful and explained the key EV things before we left and the bill was as quoted. Highly recommend SIXT in Aus
Mate Tesla DOES recommend charging 100 percent, ABC ALWAYS BE CHARGING IS WHAT TESLA SAYS
Thrifty's just need money just like all the businesses
The problem IS the car. I will never hire a vehicle that requires more time charging than driving assuming I can find a charger
The wonders of EV'S. I just put petrol in my car - 5 minutes Max.
Same with Hertz. Hired a Polestar 2. Fantastic car. Absolutely clueless rental car company. They have absolutely no idea about the product they are renting. No advice about charging, no trickle charger included for overnight stays, and ridiculous rules about returning it at 90% SOC.
If you haven't rented a car for a while, it's worth checking with the renter that they can GUARANTEE you a car with an engine in it. Even though they quit buying EVs, many still have tons of of them they can't rent and you can find yourself stuck with one, literally and figuratively!
Most rental places can't GUARANTEE you a car at all. You can set up a pickup date and car, show up, and they say, "Sorry, can't help you. Have a nice day." Happened to me.
@@davidbeppler3032 I haven't had that but at least you'd get a refund if you paid up front. I know you rarely get the actual car you reserved - but you usually at least get an 'or similar' or an upgrade, not a downgrade..
Not just EV's, most rental companies try to rip you off on any car!
Tesla's are quite hard to drive if you are used to conventional control.layouts. Their unconventional configuration and poor ergonomics can make them quite a challenge to drive.
Rental car companies don't inform their customers because they themselves don't know. Instead of bringing someone in to educate their employees, they just hand out keys. People get stuck.
They are selling EV’S because they purchased to many and to early in the life cycle without having the infrastructure to even charge them. Actually going forward at these prices EV’S will cheaper to rent and maintain than any ICE vehicle.
How much money does Thrifty make overcharging for fuel top ups?
A lovely American couple who made a lovely video.
Well worth watching, particularly if you are in England.
I’ve heard that here in the U.S. Hertz rental places they don’t even have chargers. Idiotic if you ask me.
Both Thrifty and Hertz could be given vehicles that run on air and still f@ck it up!
In my experience, if I reserve an economy car and the agency has no economy cars when I arrive, I get an upgrade at the same price. If I get an EV for the price of an economy car, I'd be happy, but I drive an EV myself, so I don't have this guy's anxiety about driving or charging one.
If I were the rental car agency, I wouldn't rent an EV to someone who had never driven or charged one, especially a CCS vehicle. Maybe charging a Tesla is simple enough, but navigating all of the different CCS networks can be a nightmare. It was a nightmare for me at first, and I wasn't driving a rental car on my way to an airport to catch a plane.
If the driver will never need to charge, he might be OK with an EV, but I'd still hesitate to rent one to him. A driver at least needs to know about regen braking and one-pedal driving if he might find himself in this mode. On my Bolt, that's moving the shifter from D to L, and it's an easy thing to do unintentionally. A renter should at least be warned about it.
I wouldn't assume that Thrifty execs thought much about the practicalities of charging when they came up with their 90% rule, and they presumably didn't train their agents to train people renting an EV either. It's just like a gas car except that you're pumping electricity rather than gasoline, right?
1:00 Man I would be happy to be given a Polestar instead of a 100.000 miles shit gas car
if these car hire companies are too lazy to show you how to charge etc then they could run a video on loop so you can at least get up to speed prior to jumping in the vehicle. The scam about charging to 90% comes from their old habit of charging top dollar for fuel used. when you used to return an ICE car without a full tank !.
Pay minimum wage, get minimum effort. Other than that Mrs. Lincoln, how was the play?
Why don't rental car companies freakin invest in their equipment and people training? If you're a rental car company AND you want to lease EVs, then you'll do the charging right there at the rental company with L2 chargers. You might charge for the electricity at cost but that's it.
Did Thrifty sponsor this video?
Or at least AC 22kw charger.
What you seem to be saying is that EVs are not suitable for rental service. I thank that is true. They should rent PHEVs instead.
Give me one serious reason why should I rent an EV. I want to drive, to go with my business, to enjoy places, not to spent time on charging and calculating ranges.
This entire story is a nice illustration of how immature the entire ev ecosystem is. Obscure driver controls for no good reason, incompatible chargers and charging network payment methods, and stupid rental company policies all making for a negative customer experience.
Airports, foreign cities, and jetlag make traveling hard enough as it is - honestly, I'd probably be visiting the rental company in the booth next door if one of them tried lumbering me with an ev, and paying whatever for a gas car - although I spent a couple of minutes trying to find and operate the obtuse ****ing electric park brake in the last one of those that I rented, that was bad enough 😂.
Hey EVERYONE! IF YOU RENTED A TESLA FROM HERTZ, PLEASE COMMENT BELOW WHAT YOUR EXPERIENCE WAS LIKE?
I tried to rent a Model 3 from Hertz at YYZ, but the price was STUPIDLY expensive so I didn't bother. But I'd love to know what other people's experiences were like.
I looked at used EVs from Hertz. All of them were high mileage. Hertz is selling their EVs because they're at the end of their rental life. Not because there's no demand.
Did they have DC fast charger on premise
So what you do then is return the car with 4% State of Charge lol. At least you get your $21 worth then.
This wouldn't be a problem if EVs didn't suck so bad.
Anything you say.Oh yeah.
9:40 obtuse bill - Thrifty accountants have found a use for imaginary numbers 😀