Great advice, I like your idea of a personalised framework rather than a checklist. I never thought about communication style in terms of notifications vs emails, day vs night. I'm similar to you - I prefer email during business hours. Great idea to communicate this to the client!
This is great. I am having a client (not sure if it's gonna last) that has really good reviews and communicate upfront and very responsive, willing to adjust the schedule a bit to match mine. But I felt so stressed until now, I can tell that he is a person who is busy, prefer fast work pace, rather communicate during a video call than sending message. I don't hate video calls but it is so hard for me to follow especially at the beginning, when I have no idea of the project and he has all the background info in his head and speak so fast. His schedule was 3 main flows of the mobile app UI in a week which I think it's impossible for me (really have no idea how this team works so far). So I wouldn't say he is a bad client, he is actually a nice person but I am not sure if we are going to fit. Let's see!
I just have a question and I hope it’s fine with you. First, thank you for sharing your knowledge with us. I love and learn so much with your video. Is content still king for Google on a website or even a landing page? From what i’m seeing, it’s all about animation, big hero images and video…. Very little content. I am in the process of re-designing my website completely and I am questioning myself about it. Is the visual more important for the UX than content nowadays? My existing landing page rank, since a few years, on the first page of a google search with what I would consider a healthy dose of content….. Thanks
It's a balance between the two.Think about what you want people to do in each page and improve the UX to help the visitors to exactly that. On top of this, work on your content through your blog or pillar pages. We are working on our website's blog to improve our SEO. UX is important, but you also need the content to make sure your page goes up the ranking.
i wanted to add about red flags... had two clients on different ocations, on different social mediam had the same exact communication problem... tons of red flags, both asked for free sample, both changed their mind after the price was involved... the reason im sayng this, is guess i had to be a bit more spesific on what i was looking for on youtube... but its more about communication red flags...
I haven't had clients yet - a total newbie here- but applying for different places, one thing I hated and it happened only once, was that they couldn't say no. I hate it when they keep on delaying an appointment/decision/etc. It could have been because they just didn't want it (which makes me think they were so unprofessional to not be able to reject decisively) or because they were really bad at managing their time/project.
Even when you have clients that aren't like this, it's important to send a proposal or contract with how many revisions they can have, deadlines for making decisions and what happens when the decisions/feedback are not sent in time, etc.
Just had a bad experience two months ago. New client phoned to say his site had gone down could I fix it. Took me all of two minutes. Texted and emailed to discuss the issues no call back didn't respond to my emails. I charge a nominal fee for all one-off ad hoc jobs. I've a good mine to invoice him but no doubt it would be ignored. When he eventually gets in touch I'm looking forward to telling him that I can't help him.
The advice on writing down what pisses you off is gold - I find myself getting pissed off, acknowledging why and moving on but writing it down sure would help. I remember I had an interview lined up before I had my current role and their communication was terrible; they moved interviews countless times, expected me to change my plans to fit their schedule and then one day it looked like the interview was going to happen, then five minutes before it was due they moved it and said the creative director was unavailable. I told them I was no longer interested given their lack of respect for my time.
Glad you found it useful! 👊And yes, you did good in leaving. If they weren't respectful of your time in those occasions, chances are that this could have continued during the project.
@@FluxAcademy most welcomed. I'm also an artist. Maybe we can network more. How can I get touch with you? Would like to tap into more of your insight...🤩🤩
I would like to know how to say "no" to potential clients. I come from commission sales, so I can sell, and it's hard for me not to sell. Sometimes I find that I feel red flags but continue to sell. By the end the potential client says "that all sounds great! when can we start?" and I don't know how to say "Nah, this doesn't feel right with me... peace" and then hang up... Most of the time it's not a BRIGHT RED flag, like they are not in the budget, but more like two yellow flags so I don't have a good reason to say no. Anyone else feel this way sometimes?
There are many ways of saying no. You can be super honest and say "Look, I really believe that this project is really cool, but I don't think that I'll be the best person to work on this because I am more interested in doing X.". And then you can refer the client to a person that you believe will do the best job for them. Depending on the clients, sometimes it's better to go back to them and say that you got booked for another project or you have other time-related constraints, so you can't take up the project. Make sure you got a list of the things you need to say a no, this way you can go through it when you talk to the client and adjust your speech. Hope this helps.
@@FluxAcademy that actually helps a lot. I'll start putting a list together of "if this than that" so I know where to point people. Thank you for your time.
At this moment I'm not doing freelance work, but if you're interested, send an email to support@flux-academy.com and we can help you find one of our 4000+ fellow designer students from our community.
Sorry, I am super busy with the new program, so I'm not sure when I'll be able to do 1:1s. If you want, send an email to support@flux-academy.com, but no guarantees. 😅
Great advice, I like your idea of a personalised framework rather than a checklist. I never thought about communication style in terms of notifications vs emails, day vs night. I'm similar to you - I prefer email during business hours. Great idea to communicate this to the client!
Thank you! Glad it was helpful!
This is great. I am having a client (not sure if it's gonna last) that has really good reviews and communicate upfront and very responsive, willing to adjust the schedule a bit to match mine. But I felt so stressed until now, I can tell that he is a person who is busy, prefer fast work pace, rather communicate during a video call than sending message. I don't hate video calls but it is so hard for me to follow especially at the beginning, when I have no idea of the project and he has all the background info in his head and speak so fast. His schedule was 3 main flows of the mobile app UI in a week which I think it's impossible for me (really have no idea how this team works so far). So I wouldn't say he is a bad client, he is actually a nice person but I am not sure if we are going to fit. Let's see!
I just have a question and I hope it’s fine with you.
First, thank you for sharing your knowledge with us. I love and learn so much with your video.
Is content still king for Google on a website or even a landing page? From what i’m seeing, it’s all
about animation, big hero images and video…. Very little content.
I am in the process of re-designing my website completely and I am questioning myself about it.
Is the visual more important for the UX than content nowadays? My existing landing page rank, since a few
years, on the first page of a google search with what I would consider a healthy dose of content…..
Thanks
It's a balance between the two.Think about what you want people to do in each page and improve the UX to help the visitors to exactly that. On top of this, work on your content through your blog or pillar pages. We are working on our website's blog to improve our SEO. UX is important, but you also need the content to make sure your page goes up the ranking.
Quality content, as always, Ran! So true what you say about all of us needing to define our own red flags! So helpful, cheers! 👍
Loved this, will keep it in mind. Thanks a ton, Ran!
i wanted to add about red flags... had two clients on different ocations, on different social mediam had the same exact communication problem... tons of red flags, both asked for free sample, both changed their mind after the price was involved... the reason im sayng this, is guess i had to be a bit more spesific on what i was looking for on youtube... but its more about communication red flags...
Great vídeo Ran, fantastic explanation and that note on writing down the values and the OS it’s a great idea
Thanks Ricardo! 🙏
I haven't had clients yet - a total newbie here- but applying for different places, one thing I hated and it happened only once, was that they couldn't say no. I hate it when they keep on delaying an appointment/decision/etc. It could have been because they just didn't want it (which makes me think they were so unprofessional to not be able to reject decisively) or because they were really bad at managing their time/project.
Even when you have clients that aren't like this, it's important to send a proposal or contract with how many revisions they can have, deadlines for making decisions and what happens when the decisions/feedback are not sent in time, etc.
The explanation was very very good and useful👌👏👍
Great video Ran, PS the sibilance on your mic is a bit harsh
Thanks! And thanks for the heads up, I'll check it out.
Fantastic video.
Just had a bad experience two months ago. New client phoned to say his site had gone down could I fix it. Took me all of two minutes. Texted and emailed to discuss the issues no call back didn't respond to my emails. I charge a nominal fee for all one-off ad hoc jobs. I've a good mine to invoice him but no doubt it would be ignored. When he eventually gets in touch I'm looking forward to telling him that I can't help him.
The advice on writing down what pisses you off is gold - I find myself getting pissed off, acknowledging why and moving on but writing it down sure would help.
I remember I had an interview lined up before I had my current role and their communication was terrible; they moved interviews countless times, expected me to change my plans to fit their schedule and then one day it looked like the interview was going to happen, then five minutes before it was due they moved it and said the creative director was unavailable.
I told them I was no longer interested given their lack of respect for my time.
Glad you found it useful! 👊And yes, you did good in leaving. If they weren't respectful of your time in those occasions, chances are that this could have continued during the project.
it was good sub to your channel. a lot of good value given. thank you
Thanks so much Vially! Happy you found the content useful! 🙌
@@FluxAcademy most welcomed. I'm also an artist. Maybe we can network more. How can I get touch with you? Would like to tap into more of your insight...🤩🤩
Nice to have clear expectations
For sure! 👊
I want the Video That was before 😜
😅
I would like to know how to say "no" to potential clients. I come from commission sales, so I can sell, and it's hard for me not to sell. Sometimes I find that I feel red flags but continue to sell. By the end the potential client says "that all sounds great! when can we start?" and I don't know how to say "Nah, this doesn't feel right with me... peace" and then hang up... Most of the time it's not a BRIGHT RED flag, like they are not in the budget, but more like two yellow flags so I don't have a good reason to say no. Anyone else feel this way sometimes?
There are many ways of saying no. You can be super honest and say "Look, I really believe that this project is really cool, but I don't think that I'll be the best person to work on this because I am more interested in doing X.". And then you can refer the client to a person that you believe will do the best job for them. Depending on the clients, sometimes it's better to go back to them and say that you got booked for another project or you have other time-related constraints, so you can't take up the project.
Make sure you got a list of the things you need to say a no, this way you can go through it when you talk to the client and adjust your speech. Hope this helps.
@@FluxAcademy that actually helps a lot. I'll start putting a list together of "if this than that" so I know where to point people. Thank you for your time.
Do you work with clients from Israel?
At this moment I'm not doing freelance work, but if you're interested, send an email to support@flux-academy.com and we can help you find one of our 4000+ fellow designer students from our community.
How do we schedule a 1 on 1 with you?
Sorry, I am super busy with the new program, so I'm not sure when I'll be able to do 1:1s. If you want, send an email to support@flux-academy.com, but no guarantees. 😅
First one to watch, first one to finish (I watched at 2x speed), and first one to comment.
Haha love that vegan mention, if only it wasnt shooting myself in the foot if I only worked with other vegans hahaha
😅
First
Almost 😅
Useless.
Why?