Improve customer service with generative AI

Generative AI can transform chatbots to full-on customer service assistants that can help troubleshoot problems and schedule follow-up appointments. To do this, generative AI augments the standard Dialogflow conversational experience with the ability to perform detailed semantic search and generate actionable responses. With Gen App Builder, you can build next level customer service experience for your customers easily, with out-of-the-box configurations and integration capabilities.
View a sample reference architecture and discover more generative AI use cases → goo.gle/genAIe...
Learn more about generative AI on Google Cloud → goo.gle/genai

[@HardKore5250]

Ai replaced 3900 jobs one was customer service!

[@lakshmaji.]

I’ve set data store GCS with pdf files in it. It is not prompting customer with sub sequent questions to provide fine grained answers.

[@dalehawkins7578]

I don't believe that PDF is a valid input source. You can use csv, text, sheets, or JSON.

[@lakshmaji.]

@@dalehawkins7578I’ve tried the same with OpenAI ChatGPT that worked well. And also I’m not sure if I’m doing it right or not just followed along developer documentation on vertexAI.
Note: pdf is a valid source file.

[@lakshmaji.]

@@dalehawkins7578 btw used GCS to feed data source (Google cloud storage bucket)

[@deeplearningpartnership]

Wow