Auto Repair is Out of Control
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- Опубліковано 19 гру 2023
- Auto Repair is Out of Control
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The car care nut released a video about this today. He's a Toyota tech who now has his own shop and couldn't understand why someone was quoted $100 for an oil change.
its happening every
It's 45 bucks to buy oil and filter at AZ . That's why it's $100.
It was actually $149.65 for an oil change, not $100.
Castrol Edge full synthetic was on sale $2 a quart this weekend at Autozone online. Filters are $5 at Walmart. They charge $149 because lazy people pay it.
@@vladimus9749 Lazy ignorant people deserve to be screwed 👍
Toyota 0-16 can be pricey, but Napa brand 0-16 is just as good, for a lot le$$.
Bro makes the same face in his thumbnails in his family photos
I should do that lol
As Lucky's uncle, I can confirm.
Why the dumb face on every thumbnail?
@thecarcarenut had a video out today talking about the price gouging dealership are charging for parts. They are called stealerships for a reason.
its definitely happening more often
Repair Shop owner here: I’m seeing slow down this winter of all of my friend’s shops.
Lucky I understand the theory of people keeping junkers on the road, people are declining recommended work, because let’s be honest the bulk of repairs is really not critical. Most of stuff doesn’t matter unless you’re trying to pass an inspection. Other than that, keep the fluids full and drive it and modern cars will be OK.
Do you really need pads calipers rotors? You and I know that if you don’t have any money 90% of the time you can slap pads on a old scored rotor be perfectly fine
People are learning what they can live without when it’s belt tightening time.
What are you talking about?? If you want to keep your car running well longer you must perform manufacturer's service intervals.
@@victordobin5918and definitely replace rotors if needed.
@@victordobin5918a) he's talking about beaters and b) oem recommended service lol *rolls eyes*
@@victordobin5918most people don't even track scheduled maintenance. They just fix it when something breaks. I myself have driven with a less than functional transmission for two years to save money
@@victordobin5918think so? There's a reason why people will do 7k oil change intervals instead of the 3k. It's due to money.
During a scheduled car service I was asked if I wanted to change the cabin air filter as well. I was tired and just agreed. The invoice was for AUD$99 for the part plus labour to change it. After that I was curious how much I could buy the same part online. AUD$30, including delivery. Installation takes around a minute.
I'm never getting a dealership to change one for me again.
Same here but i asked him to show it to me, he did and showed me how to do it...they asked 69$ cdn for that, the filter cost 10$ and took 30 second to change...lesson learned!
You can get cabin air filters on rock auto for literally like $6 FYI 👍
Hey Lucky, 40 year in the business Tech here. Ended up becoming the shop manager. The last five years or so we’ve been multiplying the list price times 1.6. And that’s what we sell it over the counter for. We were taking COD labor and multiply that times 1.5. I’m proud to be one of the “important people“ that walked out of that dealer as part of the great resignation New Year’s Eve 2021. The dealer principles were sure surprised that I couldn’t handle ripping everybody off every day anymore. We used to have a lot of fun fixing cars. It was very much a fair deal, independent shop, or even dealers. Greed really took over before Covid even started. I like it when these major car groups fail. I like the idea of converting the showroom into kiosks. I like the idea of the service lane becoming kiosks. The poor technicians on the other side of that wall have been jacked off for so long, all I can do is hope that they can make some fair wages with some of the changes. It’s all about greed. Use the word. It is absolutely what’s happening with the dealer groups
The best thing for techs to do in this day and age to avoid getting screwed over, is by going fleet/diesel. When more techs convert over to this side of service, you'll see more independent/chain/dealers change their tune when they see they're losing their experienced/seasoned techs for easier work schedules, better benefits and easier work on top of it all, while not having to deal with people/customers and being stressed out on a daily basis.
@@lupavo1738lol, i have a good mechanic that have more hyndais repaired at one day that local dealer. Cause he has reputation of a man that never ripping off, he has no problem with clients
The auto industry is set up to reward those who are price gouging. Flat rate and commission = gouging.
$$$$
A good service advisor will take care of you. Get multiple quotes. Never forgot your bargaining power.
It’s not just the dealers. Also the independent shops too. Insurance is also crazy. Owning and maintaining a car is getting so expensive now. The quotes I’ve gotten for rather simple fixes is crazy.
No one looks down on them (auto repair techs), the initial cost of becoming one is high and there are evry few schools outside of large cities that offer this trade! I am a Nurse Practitioner, but was a Heavy Duty and Hydraulic Mechanic (certified in the Air Force and Army). You have to factor in buying your tools which cost tens of thousands of dollars (alot of shops require you to get your own tool set, yes you can pay monthly payments), high cost to open an independent shop, get paid like peanuts from shops, and the high cost for enviornment disposal. I make around 70/hr as an NP in South Georgia a mechanic might bring in 30-40/hr at a reputible shop. Also cars are becoming to complicated to fix, damn near need a computer and engineering degree to.
I work in a used car lot in CA with some good techs. While it's true cars are adding more electrical components the fixes aren't necessarily too expensive unless they require a visit to the dealer for programming of a module that's not supported by external software. Programming of radar, blind spot monitoring systems, cameras, active headlamps, etc. isn't too complicated as long as the steps are followed when using the equipment that yes that does cost thousands of dollars to own and potentially hundreds in subscription fees to use over time. I'd like to also mention that my dad's a master tech and works independent in his own business. Right now is indeed the right time to either own a shop or work outside as a side hustle. There's a lot of work to be done and as much money to be made.
@@Plasmon19 I don't disagree with your assesment. But the initial cost will kill it for you and those intrest rates will be hard. Cars just have too much tech in them right now thats being forced on consumers. For me? No programming and wiring wont be a problem. I used to fix firetrucks and de-icers that had sooo many electrical and hydraulic diagrams that it would make alot of folks head spin. For simple stuff to fix, I repair it myself. If it requires anything else I just pay the pony up as I dont have the time to fix up time intensive stuff ( I actually have a good shop that I got to that doesn't charge ludacris amounts to fix stuff, His shop is always full and needs an week or two out appointment to get things done.
Honest & master mechanics or auto technicians with integrity are worth their weight in gold!!!!!!….its only about 10% of them in the world!!!!…put me & my son on the list of honest mechanics!!!!
A.I. & robots can’t reply all skilled trades…thank God I know half of them because I was fired 200 times and job was hopping in my early teens!!😁😁😁😁😁…God bless the companies that gave me a chance to learn new skills for very low pay but allowed me to feed my family & learn skills that I’ll never forget!!!!
Lucky! Two years ago I took my 2018 Audi A8L to the local Audi Dealer for some kind of factory recall. The Service Dept. was very friendly and they even sent me home and picked me by
Uber. When I picked up the car the Service Advisor told me there was a coolant leak and it would cost me a little over $1700 to fix it. I declined and just last month my service light came on
and I added less than half a gallon of coolant. I also have a Buick Enclave and got a parking lot dent on the rear wheel moulding and thought I'd replace it. I called the Buick Dealer and was quoted
$225 for that small piece of moulding. I got one (pre-owned) for $42 on ebay. I know the Dealerships need to make money bu this is excessive. Lucky I've subscribed and always look forward to your videos.
I had a used Chevy truck that some moron installed aftermarket taillights on. The garbage Chinese product actually caused the brake light sockets to melt. I found good OEM lights, but the brake lamp sockets on my harness were too damaged to use. The dealer swore the only repair option was a partial wiring harness at $500 for the part. I found aftermarket repair sockets with pigtails, made to repair this exact issue, for $6. With quality, self-sealing crimp connectors installed, it was 20 minutes of my time and $480 left in my pocket.
I think small shops are dropping out because people can't afford to fix their cars. I buy fix and sell cars on the side and lately it seems there has been an explosion of cheap cars for sale that need work. I just got a 2007 Toyota Avalon limited with 166k for $1000 because it needed engine work. they are popping up everywhere.
love your content.
I've seen overcharging for parts at a local Toyota dealer in McKinney, TX for almost a decade. After researching online, I was shocked to see they were marking prices up 20% above list! Having owned my own car repair business decades ago, I was used to negotiating prices down ~20% below list, and I was able to find a guy at the parts counter who would negotiate with me over the phone before I would go in to pick them up. Now, I use a dealership in Prosper, TX which allows me to purchase parts online at ~25% below list and I use the 'local pickup' option to save on shipping. For the keys, I ended up getting a scan tool that will program keys, and then I get the parts department to cut the key based on the VIN, and the cut is usually included in the cost of the key when purchased at the dealership - call around in advance.
My local Toyota dealer wanted $185.00 for a blower motor. I found it online for $125.00 OE.
I’m an independent shop owner / car dealer here in Dallas. This is spot on. Thanks Lucky!
Great information Lucky! Also nice Royal O… I mean CasiOak!
Yes! Thank you!
I love you videos Lucky! Thank you!
Everyone is screwing everyone all the time in every way at they can, and people act like it’s always been like this… unreal
OK! I am in PA where college registrations are declining. Mentorships in the trades are picking up bigtime. Owner of an electrical contracting firm has a friend who has been watching a young local talented youngster; a "coincidental" meeting occurs where they meet and just talk. Then this youngster is invited for a tour of the business. Fast forward two years later this young guy is given management chores , and a company truck. $120k per year for the up and coming youngster. True story from Lebanon, PA. and a family friend's son who has surpassed his parents and siblings comprehension. I love to watch this stuff. Thanks again, Lucky! Your channel continues to grow. High gear, my Brother!
I had a Ford Dealer charge me $29 for very easy to install air filter, only 2 snaps holding it in, for my truck plus another $30 for installing it. When I was a young guy I worked for several different gas stations back when gas stations still did repairs. Always asked if they wanted me to check the air filter. Sometimes they would buy an air filter, but it never crossed my mind to charge for air filter installation.
Thank you Lucky! I'm a retired skilled tradesman and you're right, people,(including some of my family), look down on me even though in 2009 I was on City Center in Las Vegas @ $37.50/hr. and $15.++ in benefits. I'm extremely fortunate that there's a local tech that worked for a shop that had been in business for years which closed and he just started his own business. He's charging $100/hr. based on flat rate.
When I worked for an Alfa / Fiat dealership that’s no longer in business in 2017 - 2018 the Alfa’s suffered from electrical gremlins constantly. The vehicles dying on test drives was very common.
That’s the main reason I went Oakland community college for automotive! And then I went and got my state certifications.
I love building and repairing things.
I talked to a lemon law lawyer on a Nissan Pathfinder, he only will take cases he thinks will win. He said manufacturers will stretch out lawsuits for years in hopes the person will give up.
It’s a sad state of affairs these days. Back in the day,I did tree work at a guy’s house that just happened to be the head mechanic at a Honda dealer here in British Columbia and me,being a Honda guy got along with him. He used to do anything for me when my prelude was in the shop and I’d never get overcharged or ripped off at all,he even said I could come to his house for beers and get work done on the side. He died about 8 years ago and now I don’t know anyone at the dealer so they try to add on unnecessary work if I ever go in there. I do almost all the work myself on my Prelude,Civics or my wife’s Acura😎
The Car Care Nut addressed this exact same issue today. Seems to be a much bigger issue than I thought. I haven’t been to a dealer for service for a long time now. Mostly did myself or went to a local shop and found a decent one. Shop around and find a good mechanic all!
Lucky Lopez. Yes! Totally.
woooo
As a woman who likes cars and does the straight forward repairs herself (ie balljoint) I’ll just give an example story out of many others.
I recently was rebuilding my front suspension for my Toyota. I went to my local dealership to order the parts since I prefer OEM. They wanted to charge me like 30% more than the price they have on their own website! I ended up buying the parts from another dealership a couple states away in Colorado Springs. They also spoke to me like I didn’t know which side of an wrench to use and lied about why the higher price.
I love Toyota products but just two weeks ago my friend traded her perfectly good paid for , under warranty Camry for a BMW just so she wouldn’t have to deal with the dealership service department.
Look for Bell lexus Northscottsdale, they have the cheapest price in the countries and of course only OEM.
I had a Hyundai dealer that did this years ago. They were charging well over list when my wholesale discount was applied I was paying almost retail. I had to call them out on it a few times and they just said it was a glitch in their pricing matrix.
wow
While I don't know which one you go to, we were recently acquired (I work at hyundai, in the parts department with commercial accounts) I can attest that we have multiples of the same accounts, all under different numbers, all generating different prices. When we were acquired. We begged then to fix our customer system(some stores that call, one location. But for some reason will have 30 different customer numbers, it's a mess.) None the less, they said they would fix our system... nothings happened yet.
Thanks Lucky for another great video! I recently bought a used 2012 Ford F150 (low miles & private party sale) and it needs a few regular maintenance items, and I like to do as much maintenance as I can (I've done timing chains, cam swaps, lots of suspension work on previous vehicles) and I really wanted to use OEM Ford parts for this truck. I'm in Mesa Arizona and I printed out a part that I needed from Ford's website and took it in to a local dealer parts counter, and the person checking me out said, "we'll hook you up and sell it to you for the price listed on the Ford website" so if I just walked in and asked for the part, I would've been charged more! Additionally, I didn't want to do the transmission fluid and filter myself because you have to take the pan off and I already did one earlier this year and it was quite a mess, so I decided I was just going to have the dealer do it- and it ended up costing around $600. I was a bit shocked considering this was a relativity easy job, but the transmission holds 14 qt of fluid and that was about half of the cost. After that experience I'm planning on doing the rest of what needs to be done myself because I'm not willing to pay their ridiculous rates
Put in a pan with a drain port/bung. I bought one off of amazon a decade ago (and they sent me two). But it's been so much better to drain out about 1/3 of the total fluid once a year with no mess no fuss. And not dread the experience and put if off for 8 or 10 years. Next vehicle will have differential covers with drain plugs too.
Getting them to buy the car back isn’t as easy as you make it seem. I had to sue them and the process took 3 years and BMW treated a repeat 3 time customer like trash I now drive a Honda and don’t envision ever going back I had an Audi in 90’s that is still going strong but those days are over
I live in Southern California and the shops are packed to the gills. They are so busy they turn away work if they dont want to do it. I restore classic and sometimes ill drop one off at a shop if im busy with another one. I have been turned away from several shops not wanting to work on them. Only 2 shops near me that will work on them. Oh and most of the shops you cant just pop in and drop off, you need to make an appointment.
Everything at the dealership is going up, except pay. We're still stuck in the early 2000s. When the gms are lining their pockets with all this inflation money. Infact, if we do too well, our commission is going to be deducted as parts people don't deserve to make that much.
And I loath how the service writers also get paid on labor hours, while parts only gets paid off parts. They do nothing but sit on their ass all day
facts
I am having dealer parts counters quoting me over MSRP prices for parts. Local Nissan dealer quoted me $3650 for a Cvt when msrp was $3150. Got it for 2450 shopping around.
Last week a front end shop for big trucks in Miami changed me $150 to pull 4 bolts to changed around spacers under my front spring. They put in a wedge spacer in the same shop and charged me another $150 to loosen them 4 bolts, charged me for a shim and swap out their shim they slid me earlier this year. I left the shop with a $600 bill with the same problem. I fixed my truck my self and the problem I had was a rear shock absorber that had frozen up. That’s after I swapped out the whole tandem on the tractor
$$$$
Grrrr....
Watching this video I felt as if i was back at church!!! Preach brother man! Preach!!
Theres a lot to be said about this subject from the collision side. Our rates went up 20 percent from pre to post covid. Yet average job cost has more than doubled. Its all in parts, repair complexity that is new, and the severity of accidents has gone up.
Don’t know any good places to buy body parts for a gm ? All these online places like rockauto sound sketchy and dealers cost is about the same in the end with shipping
So glad I have a friend who has his own shop. Taking my 911 to the dealership sounds like it would be a nightmare
What year?
I need to call a couple of dealers in my area for the same part. They all charge different prices, some offer discounts while others charge almost double the retail rate.
Had a seeping oil leak of one drop a day turn to a steady drop an hour. My manual transmission needed attention as well due to clutch pedal needing to go halfway down to shift. The shop replaced the rear main seal & oil pan was resealed to stop the oil leak, all original seal/sealant. The clutch area was taking a bath in about a quart of oil and clutch kit had about 74K miles on it, and because the transmission was off for the rear main seal (labor cost of doing so was high), I pulled the trigger on replacing the clutch kit. The dual-mass flywheel was missing all the springs, so that got replaced too, the shifter cables were falling apart at one end and replaced those too, the last part was to give me back good clutch pedal operation was to replace the original (270K miles) clutch master cylinder. Boom, $4,500 later I have my car back. The labor was the high priced item, but I had no time or place (or patience) to do the job (for the first time) and the car is my daily driver. Definitely would have saved half the cost if done myself, but it had a lot going on and the shop saved me the time (and unknown anguish) and gave me back the car quickly.
Honesty and integrity go along way, when dealerships don’t operate with those things in mind it’s just wrong.
An oil change cost me about $20-$25 for the 5 quart jug and about $5 for the filter. All that money I keep I was just on Zales sending gold chains to my girls. DIY not only pays for itself but your car doesn't get scratched by the 18 year old hot heads in the service department. Last time I went to service for a warranty issue the guy that worked on my car bummed off some of my Trident gum I had in the car. Unbelievable.
Or the bottom of the dealership totem pole rounds off your drain plug with the air gun.
Oh ya, they added 'something that was 'brown & slippery' but always charged you for the 'good stuff'. lol But the manual says ...
I have always done my own oil changes for over 50 years now.
But let's face it. Most can hardly open the glove box in their car.
Just the way it is in 'sucker land'.
Nice to see you're keeping "your girls" happy. Be sure your girls bring in enough business to cover the cost of those gold chains!
@@ozzierabbit587 No they're just girlfriends.
Get your replacement parts from Pick your Part.
$$$$
If your stuff is available. Pick your parts around me are usually older cars. 10-20 years old.
@@mph5896Yeah probably not a lot of R8's at PYP.
Our area independent shop charges about $250/hour + they capture parts mark-ups too. We may go back down to one vehicle. Our new vehicle purchased in 2021 we purchased an extended OEM warranty up to 120,000 miles. Our second vehicle is a 2016 with 95,000 miles on it and has no warranty. The cost of owning a car (down payment, tax. license. insurance, upkeep) is going to help cripple the economy in 2024. If I needed to get by cheaper I would be slipping the guy at my local auto parts a $20. to give me the names and numbers of 3 of his buddies that might work on my car at home cheaper than in a garage repair facility.
Once my vehicle is done, the wife and I are going down to one vehicle. It costs too much now and not worth it.
I spent many years consulting new car dealerships fixed ops departments. The parts department pricing matrix was actually fairly common. This applied to both retail and wholesale accounts.
I recently called my local Toyota dealer to find out the price for a blower motor. Before I called, I searched the internet and found it for $125.00 from a Toyota online store, so I was surprised when they quoted me $185.00. I asked the parts guy why it was so expensive ,and he said, " I don't see anything cheaper," so I hung up and ordered it online.
I went to Subaru yesterday to get 4 spark plugs. They wanted $50 EACH. That’s over $200 for spark plugs on an economy 4 cylinder!!!!! It did not used to be like this. I got the same NGK OE brand on rockauto for 9 a piece.
Wow! Thanks for sharing this information with us. I have always been cautious when dealing with auto dealers and automotive repair shops. The customer must beware! Carry On Sir!
18 y/o tradesmen here. Nothing beats blue collar work for me.
Took my car in for an oil change at the Honda dealer yesterday. After the check, I had a nail in my tire. They said it was unfixable and were willing to sell me 1 tire for $350 dollars. I said no, drove down to a local shop, they patched it up for $35 bucks. I never accept the dealers recommendations anymore. I always take it to a 3rd party to double check a price and service now.
i got the free things after buying the car, and im never going back. they dont call them a 'stealership' for no reason
i wrench my own as much as i can. years ago i was restoring mercedeses.. labor was 100 indy and 155 dealer. now its pretty much double. got a crash course in rebuilding transmissions. i actually like it, its the removal and install part i hate. even with a lift its still a 2 man job imo. and i've done it twice now. but those days are behind me. the project cars i want now make no financial sense at all/cannot be restored due to lack of parts/lack of such cars in any viable condition etc. in 20 years i might send something to barret jackson from what i have.
Even local Pick N Pull self service used auto parts are up and have been for the last 10 years plus.
Sometimes used parts for things that don't wear out (glass, metal components, seats, doors, low failure rate items etc) make the most sense.
I haven’t been to the dealership for service for a long time. But when I did I negotiated the price down with the service manager. All you have to do is complain.
I had a recent quote for $500 of parts and $3500 of labor for some minor repair at an independent repair shop. That was so rediculous I never got it repaired.
That happened to me once 2017. Beaverton infiniti wanted $80 diagnosis fee but than they couldn't find the issue, they waived it after i complained but they definatly didn't want too.
What you saw was grid or matrix pricing.
The pricing goes cost - wholesale - MSRP - grid/matrix.
Matrix pricing is the service/parts version of a market adjustment.
When I was a service advisor, our labor rate was $189/hr. But 2 hrs of labor at matrix pricing was $443.
Glad to hear your POSITIVE opinion on car mechanics...now if you could only go to colleges and convince the students who pay thru the nose to be in debt of this fact.
One of the reasons that independent shops are becoming scarce is that the startup costs are ridiculous. It costs a fortune to buy all of this proprietary diagnostic software and then there are usually fees every year to keep it updated it range from a few thousand dollars to tens of thousands of dollars per manufacturer.
This is true in ever field, sadly. Now additional hacker prevention software is essential to protect the proprietary software!
Even decades ago I noticed that every dealer in town charged the same for parts, except for one that was always 10% more than everyone else.
wow
I recently made a key myself for a 350z. I used Tom's online key company. Simple to do yourself. They even cut the key for you. $150. The dealer wanted twice that price.
The car service industry has really been changed with upsale services. I personally had a dealer service center say my truck was all rotted out. Radiator leaking, power steering cooler,and trany cooler rotted. They told me the truck was not worth fixing. Now if I had not done some of my own work I would have been inclined to buy a new truck for 85,000 bucks but since I do some checks and light maintenance I was aware and took a look at all the stuff they said was wrong with it. Which was nothing that they said. So be carefull and don't be afraid to get a second opinion
Watched this video and lot of what I went through makes sense now. I thought it was just me because my parents have been buying new cars since the early 2000's and rarely saw issues.
My 19 Nissan kicks a month after I bought it (pre-pandemic) stalled on the highway and went into limp mode. I had it towed to the nearest dealership and was told that the sensors were dirty. Then sent on my way.
Three years later (2023-Post-pandemic) I started having the same issue again with the limp mode. I walked out to my car to drive it and it went into limp mode and had check engine light on. I was able to get it to the dealer since I live close and they tried to charge me a $200 diagnostic fee. I got the oil/tires changed and the manager waived the diagnostic fee. They also reset the check engine light. The next day I drove the car to Ft. Worth and car drove just fine. I went for dinner and when I turned on the car the limp mode came back. I couldn't find a tow truck because it was a busy weekend and none were available. So had to drive it on back roads back to Dallas.
Next day I had it towed to the dealership and told the dealer it was under warranty. Later in the day I found out because I deferred some of the fluid flushes, replaced my own cabin filter, and refused some expensive engine cleaning. I had to do all this required maintenance before the power train and extended warranty would cover any of my repairs. They did all the work and the check engine light still came back on again and they told me I would have to buy an expensive part. Luckily the warranties kicked in and paid for most of these items, but I found it pretty ridiculous that I had to do all the extra maintenance (out of pocket) before they would apply the warranty. I told them the issue was not at all related to the recommended maintenance, but the dealership said I could do the work or I could come get my car and it would cost me the diagnostic fee. The price would be similar because if I did the work then the diagnostic fee would be waived.
The car drove fine for a week so I drove it on my weekend vacation to Galveston. While I was down there the car went into limp mode so this time I took it to another dealership in Houston. They found it was under warranty right away and told me it would be about a month for the part to come in from Japan due to the supply chain shortages. So they sent me back to Dallas with a rental car paid for under the warranty and got everything repaired. After a month I picked up the car and finally after this repair was done the issue went away.
Lucky, question if this is normal in the industry or not?
I took it to the dealership a few times, but rarely got a customer satisfaction survey. On the counter at the dealership were how to rate cards and it said always rate a 5 or don't do the survey. The service manager would tell customers to always rate them the highest rating or they could lose their jobs or part of their pay.
Is this behavior with customer satisfaction surveys normal for lot of the dealerships you work with?
Is all the data received from those customer satisfaction surveys even usable when the dealerships skew the data so much?
I don't understand how manufacturers allow this when the point of those is to point out bad actors ruining the brands reputation.
The paper survey will never leave the shop. Digital versions may reach corporate, but without disturbing details and your contact information, they won't follow up. You learned an important lesson, all dealerships do not provide the same customer service or satisfaction. Houston dealership ordered your part from Japan, and problem solved 👌🏽
Been studying the electronics i.e can bus and modules on cars cause I see it’ll be good business. Nobody wants to work on them! Local dealers in my area are north of $200 hour. Funny you mentioned Fiat, got one in the shop nobody would touch not even the dodge dealer😢. Only 3 computers on the car working the rest are all off line no communication. Essentially they got a 18k brick.
Diagnosis eats up alot of time, and people don't want to pay. I have spent days on just 1 vehicle no other shop could fix.
Sales dept pays for overhead/ fixed expenses if run properly. Service is the 'cake'. Always been that way
oil change on my chrysler went from $80 to $175 here in Torrance CA
The most profitable "hobby" for vehicle owners is doing your own maintenance then learning to do your own repairs. The tools are normally paid off at the first job.
I've wrenched since the late 1970s professionally and personally so this is not speculation. Once purchased you have the tools for life and can use them at your convenience.
BTW nitrogen tire fills on anything but aircraft are basically a waste of money but are sold to owners who don't know better. However owning a nit cylinder to pressure test AC systems is cheap (I buy industrial gas cylinders cheap used then have them filled at my welding supply) so if you want to it's very easy to fill your own tires. Most tires either dry rot on the outside or wear out so nitrogen makes no meaningful difference on the street.
For Lemon Law, it depends on the state. In my state, if your car goes back for service for the same issue 4 times or more, you can LL the car. However, I LL'ed my 2005 Mini Cooper S because it spent over 30 days out of service over the course of the 1st year of ownership (no matter what the problems are, and mine had plenty). That is allowable in my state.
I was charged $700 two weeks ago to change just my brakes pad no rotors included ridiculous
2016 Ram 3500 6.7 100k miles
$5k turbo diagnosis
1.5k Turbo actuator
2k Egr pluged up diagnosis
250 Windshield washer leaking
10k in the future possibly Intake heater bolt Failure
How the heck do you keep a vehicle at that price point.
Guy at church spent a little over 7k at dealer with same problem.
Fix cost
Turbo $100 rebuild kit
Egr clean $35 for purple power and gaskets
Turbo Actuator $750
$950 Banks power intake
Windshield washer $10 gasket.
Work all done by 12 and 14 daughters. Much can be accomplished with a long enough ratchet and a rubber Mallett even for a pair of little girls.
I Still can’t figure out what value car dealerships provide that a private seller, credit union, and neighborhood mechanic do not.
Very hard to find space for rent (California, LA). Prices are absolutely ridiculous and once landlords hear word "automotive", they don't want to deal with you.
Same also for woodworking and welding.
Just yesterday I picked up my 17 Bolt from the Chevy dealer in NE Arkansas because it was making a clicking noise when the car was stopped but would stop when we took off. GM knows about this issue and released bulletin #20-NA-170 that said it would not affect the vehicle and a software update would fix it. I expected it to be free. It was $135 plus tax. I was floored. Maybe I'm wrong and maybe charging for software updates are normal but I always thought if it was a known problem with that model the manufacturer would cover the cost of the update.
wow. thanks for sharing
Past warranty service bulletins are charged for and recalls are free.
ITs covered if the vehicle is still under warranty. Out of warranty, customer pays unless its a recall.
@@andrewdeorio1545 Yeah I guess so. I don't know why I thought it'd be free. I guess in the past it's always been a recall and I just figured updates were free.
I'm so happy and glad I doo my own repairs! Used to be a time when you had to do your own repairs. Seems people have gotten lazy or not knowledgeable.
That diagnostic charge got me. I took my F150 in because the synch would not work so phone settings could never be saved. They charged me just to tell me that they don't know why it's not working and all they could suggest is to replace the module at $1200 and maybe that will work. Needless to say, I did not replace the module but got charged $150 for them to tell me they couldn't fix it.
I have a 21 Subaru Impreza that has been in the shop since December of 2021
I worked at numerous shops. We always got screwed. I was paid like $4 something an hour at Tire Kingdom.
Lucky what do you think of flushing your antifreeze and changing your brake fluid. I get that as a recommended service every time. I bring it in for an oil change.
Parts dept. on the phone quoted a lower price than the parts service clerk quoted me in person. He didn't know the guy on the phone gave me a quote.
In Australia after GM killed Holden, I’ve found they are starting to charge insane prices for parts for Australian made Commodores (Chevy SS/Pontiac G8/CapricePPV). The shit thing here is dealers still have a strangle hold in Australia, we don’t have all the “GM parts direct” type websites for example. Can’t even access part numbers, or part diagrams. “Yeah sorry mate, can’t give you those cause you’re not a trade partner” I’ve taken to cross referencing from the US sites for part numbers or buying genuine parts from Amazon with free international shipping. Both cheaper and faster than buying from dealers locally!
Where is the attorney general when stealerships charge a diagnostic fee for warranty work? They should be closed down on the spot. Stealerships are extremely profitable already with no silliness.
In my country the stealership charges right off the bat your mileage on your vehicle. Then they'll charge you for things you don't need like the car or truck is going to explode or something. Sad part is if you're dealing with a real snake there, they'll hold your car hostage if you refuse to get things they say fixed. Even if you fall for the scam, the car or truck still has the same problem and they pretend as if it's a manufacturer defect. It's a good thing I've gotten to know a mechanic buddy or two to be straight forward with me in regards to my cars.❤
lol here in Chicago every dealer charge over retail price my 08 Tl for air filter they charge from 75 t 100 and retail price is $31 but some places charge 40 or 45 they only want dealer charge retail price is Acura off westmont
My truck has a recall on the fuel level sensor which the level sensor has been broken for the past 10 years. I haven’t been to the dealer since 2007 but recently I decided to give them a try as I wanted to change the fuel pump because the original pump has about 400,000 miles on it. I went to the dealership to get the part for free because of the recall but they would not even sell me the part. They said it was required for them to do that type of work and that it was illegal for me to work on it myself. Also, that it would require several other parts to be replaced and added labor that warranty would not cover so I would have to pay out of pocket. I told them to shove it, went and bought a complete assembly that has the pump and level sensor from an online retailer that deals in OEM parts, then swapped it out. They lost my business forever, never going back.
@@DontDrinkTheFlavorAid lol, how do you figure I’m in the wrong? They wanted to change the level sensor under the recall but also claimed they need to replace more parts doing the job that aren’t covered under the recall. They wouldn’t give me a printed out official quote but a rough estimate was $1,000. It was total BS. I got all the OEM parts for under $200 and did it myself.
If it is fluid/filter changes, brakes, alternators, water pumps etc…. I do it myself. Anything more, I take it to an independent shop.
I only go to the dealer for recall and warranty work.
My son is a tech. He said that chevy charged someone for a single bolt.
Semi truck parts are getting out of control a window regulator that I bought 9 months ago was 150 dollars then just 3 weeks ago same part was 250 dollars the excuse was inflation everything I buy has been marked up like this 😮
I started just leasing my cars so its always under factory warranty I do my own oil changes and just document its been done
The days of buying used BMW, Mercedes and VW GTIs used to be fun but it’s over. Today it’s moderately priced new Toyotas for us a 2021 RAV4 Prime and a 2022 Tacoma SR5. I prepaid $280 for 3 oil changes, tire rotation and inspections. Well designed vehicles with low maintenance cost
thats a good deal
Hey Lucky, I have a question unrelated to this video.
Recently visited a Lexus dealership and all the new vehicles were stored off-lot. They only had used vehicles with Autonation lic plate frames. I was confused as to why all the new cars were not on display and instead the main lot was filled with used, non-Lexus brand vehicles. What gives? Can you make a video on this?
I replaced the windshield in my 1998 f 150....the glass was 60 bucks...never have an audi.
My Smart car was $95. but my 15 fusion windshield was 610 lol
Happy with my model y performance, no servicing or drama
Lucky you should talk about how worthless extended warranty’s have become these days . I had a dealer deny my repair which was covered under my extended warranty in which they stated that since I purchased a certified used vehicle at their dealership that it was not covered. Are you kidding me. That’s way I bought the warranty from them in the first place since it was used. Only action that fixed it was a letter to the state AG office of consumer affairs. No integrity anymore.
Warranty’s have always been a scam buddy. Nothing new
With the average 4 door new car in the $45,000 range, owners will keep their current cars as long as possible(repair) and when it's time for a replacement most likely will buy a used car which has affordable monthly payments. The repair shops will continue to have a demand for their services. I read that the average age of cars on the road is 13.5 years. Those will certainly require service and repairs!!
There are always High Demands, issue is Supply side has been shrinking. People are going to be left with no where to go other than Dealership.
This problem is going to get worse and worse with more EV and hybrid.
Go buy a Tesla, no one will want to touch your car other than Tesla Repair Center. If there is a Independent Shop who works on Tesla, they are going to be 3 month back logged.
I'd say car reliability peaked in maybe 2013. The rise of the small turbo engined cars and CVT's means many more modern cars won't last as long as the older ones did. Too many electronics parts.
One thing I noticed is the dealerships are getting shipping charges on their parts every chance they get. They order from a warehouse as long as the order is in by a certain time it gets put in a box with all the other orders that day. One shipping charge, but all the customers that day pay a separate shipping charge. What a scam.
Lucky, my local Nissan dealership gives me 20 percent off list prices because I have a wholesale account with them; however, lately I noticed that they are printing inflated list prices so that they could get more money. If you look at other online Nissan dealership sellers, you get the real list price. I confronted them recently on some shocks that I bought and they said it was a mistake and adjusted the prices.
My local Nissan dealer quoted $3650 for a trans when MSRP was $3150. They then wanted $250 for 8 quarts of fluid. I got the fluid for $80 and the trans for $2450 at an Infinity dealer. Had to drive for it, but worth the trip.
@@mph5896 Nice!
This is why I call it a stealership, they have always charged more and now it’s worse? At least we have a few people here being transparent
Had this happen recently. I am doing oil changes through the dealership to 100k because I have an extended drivetrain warranty from the manufacturer and want the oil changes on record. They called to say I needed an engine air filter which is true, but they wanted 3+ times the cost of the same filter I got from amazon. 65+ dollars for a 20 dollar filter. There's a reason they are called stealerships.
I went to a Mercedes-Benz dealership to get a quote for a belt tensioner, pulley & drive belt. They had quoted me almost 700 I was able to find the same parts without the Mercedes-Benz star on it for 90 dollars. The dealerships are making a killing on parts.
Couple months ago hyundai oil filter use to be 9$ they increased it to 21 all of a sudden. I was only buying there in case i need to make a warranty claim in future. I said screw and bought them from amazon
Obvious solution: buy a quality car toyota etc and learn to change oil and brake parts yourself. Very easy.
Dont visit shops anymore.
Dealerships have always screwed everyone that drove in. Even one of my shop teachers from 35 years ago said that. I rarely buy parts there unless its an absolute necessity, there ate aftermarket parts that are as good or better. Not your average AutoZone made in China part, but there are better options tham the dealer. Ive been working on cars on the the side for 30 years or so, and i charge $85 an hour workimg from home east of Phoenix. No overhead. But if dealers are getting close to $200 an hour i might have to adjust that.