MyT Paramount- How Bisque does customer service right

MyT telescope mount fixed. Great customer service from software bisque. Fast to help me identify the problem, confirm through a test procedure they helped me understand. agreed that the part needed replacing and had a spare to me in 3 days. 5 days later first clear sky confirmed that the new part was not only in spec but darn near perfect! unguided imagining with 30 second subs and perfect stars.

[@jes1375]

Did it fix it ?

[@davecompton8456]

Yes indeed. They helped me get it straight and I’ve been able to image unguided with a hyperstar for 6 minute subs and still get round stars.