Yes, it's been really upsetting. I had to buy my new one from a different dealer, but it took months of searching on the internet to find it. It's a Philips filter, but Philips itself didn't have any for more than 6 months and WEREN'T ABLE TO TELL ME WHEN THEY WOULD BE IN STOCK! In-CRED-Ible!
Thanks for showing how to clean the filter. Tried to clean mine and realised the plastic wrap is still on the filter. Perhaps that's why my dust problem hasn't gone away.
Hello, thanks for reaching out to us regarding our Air Purifier, we are pleased to hear that you have been enjoying its benefits as much as us! You can remove the base by rotating it anti-clockwise, more details can be found on page 6 of the user guide: to.philips/6054zjsPm Hopefully no magic tricks needed, but we are here if you still need help ☺️
Hi, thank you for your question. You press the button for 3 seconds when you change the filter - this is to reset the filter lifetime counter. We hope this helps, but feel free to reach out to us on our other social media channels if you have any other questions!
Hello, thank you for your question. Provided that the replacement alert hasn't lit up, the same filter can be used after cleaning the surface (using either a wet cloth or a vacuum cleaner). We hope this helps, but do let us know if there are any further questions.
Just plugged mine in to the living room which has 2 dogs running around in it and I only just hoovered, but it says air is optimal as in blue light, seems strange.
Hi Umayr, thanks for your interest! On this device there's a filter replacement indicator that lights up red when the filter needs to be replaced. You can read a little more about this on page 7 of the uer manual; to.philips/6059MfsPc. Generally the filters should be replaces every 12 months, but this could depend on the usage of the device. Feel free to let us know if there's anything we could furhter assist you with!
Thanks for your question. The top and bottom of the filter are interchangeable, so installing it is quite easy. We hope this helps, but do let us know if there are any further questions. :)
I got severe headeache for 4 days after using this air purifier for 2 nights. It’s placed in the bedroom beside my bed, room is about 13sqm. So I’m wondering if I should return the product. I have allergy asthma that’s why I bought it.
Hi there, Cris. Sorry to hear this and thanks for sharing your concerns. Could you please share your country of residence with us? We like to connect you with our local team to look into this for you.. Hope to hear from you soon.
@@PhilipsHomeLiving I’m living in Sweden. I just got the product last monday and used it that night. I haven’t had headache before using it and what’s worst was that taking paracetamol doesn’t help for the headache. Stopped using it after 2 nights and my headache subside after 2 days of not using it.
Hi Cris, Thank you for contacting Philips Home Living! It is so unfortunate to hear that you experienced a health issue while using our air purifier! I will do my best to assist you! We would like to kindly let you know that we have received your message, and we will soon, contact you. Have a nice day! Daniel Philips Home Living
Hi Cris, Thank you for contacting Philips Home Living! This is so unfortunate to hear that you have experienced such health issue while using one of our air purifiers! With this message, and due to the fact that we cannot reply to each other with private messages here, we would like to suggest you to contact our support over the phone, online chat or via the What's Up application. That is so you can receive support for the issues you have experienced and resolution to it. You will find more about how to do it on the link below: to.philips/6051PUimL The phone number is: +46 8 51 99 22 55. Monday to Friday 09:00-17:00 Have a wonderful day! Daniel Philips Home Living
Hi Edona, thanks for your interest! The purpose of the Air Purrifier is to clean the air, and to improve the quality of the air indoors and get cleaner air with Philips True HEPA filter that removes impurities like mold spores, pollen and pet dander. It's not meant for cooling the air. Feel free to reach out again should you have any furhter questions!
Hello, thanks for your question and congratulations on the purchase of your new Air Purifier! Could you reach out to us on Social Media (Facebook / Twitter), as we'll be more than happy to check how your purifier would have been packaged in your region. Hope to hear from you soon!
@@PhilipsHomeLiving Thanks for the response but I don’t do Twitter etc but I’m in the Southwest UK, I wasn’t sure if maybe it’s due to cutting back on plastic waste
Provided that the device is in pristine state, there should be no need to worry. :) Should you like to have the situation looked into a bit closer however, feel free to reach out to our online shop team. They can be contacted via the link below (bottom option > "Household"). We hope this helps!
Thank you for your question. The filter of the AC0820 isn't washable or reusable, and must be replaced when the filter replacement alert is lit up. We hope this helps, but do let us know if there's anything unclear. Wishing you a pleasant day.
Thanks for your interest, Darrel! The Air Purifier Series 800 can't be connected to Wi-Fi. If you're looking for a model that can be connected to Wi-Fi, then feel free to share your country of residence, so we can see what models that have this feature are available in your country. We wish you a good week.
Hi Marcus, thank you for reaching out. It's not possible to set up the device like this without an external sensor. The sensor on the device can only be used when the device is activated. The sensor one the device is more suited to adjust the airflow. If you want to set up a routine that activates the device, we recommend that you set it up with an external sensor that actives the device. Hope this helps.
Hi, thanks for your comment. The red light indicator is designed to alert you when it's time to check the filter or when there is an issue with the air quality sensor. Since you've mentioned that the filter is new, the red light could be indicating that the filter reset procedure has not been completed, or there may be an issue with the air quality sensor. To resolve this, please ensure that you’ve reset the filter indicator after installing the new filter. This can usually be done by pressing and holding the main button for a few seconds until the light stops flashing. Additionally, it's important to regularly clean the air quality sensor with a dry cloth to ensure accurate readings. If the issue persists after these steps, please consult the user manual for troubleshooting or contact our customer support team through one of our social media channels, or the support page on our website, for further assistance. We’re here to ensure your air purifier operates smoothly and efficiently.
Damn it. I’ve done it wrong. Had this running 6 months with no cleaning, still running fine though but i guess i know what to do next weekend. Yes… i did remember to remove the plastic.
Hello, thanks for reaching out. We're sorry to hear that you're unable to connect your air purifier with the Air+ app. Would it be possible to share the model number of your device? We can then take a closer look, and check how we can help out. Talk to you soon.
@@PhilipsHomeLivingyes I do have a 2.4Ghz WiFi, the problem is I tried a few times pressing the button for over 3 seconds but it won’t blink, so it doesn’t search my WiFi
Understood. In that case, a closer inspection is required. We recommend contacting our local team directly, so that they can provide further assistance. They can be reached by email, phone or chat via the link below: to.philips/6053Tz2Jl. We hope this helps, and that you'll get your air purifier up and running soon!
Hi there, thanks for reaching out to us. In the manual we advise the following: Wipe the surface of the filter with a soft wet cloth or clean the surface of the filter with a vacuum cleaner Hope this helps!
@@PhilipsHomeLivingthanks for the information. I have another question, I think there's an error air quality categorization. The air+ app information sheet states that the air quality based on PM2.5 concentration is as follows: Good (blue) 1-12 Fair (blue violet) 13-35 Poor (violet red) 36-55 Very poor (red) >55 Are these figures accurate? Because when my device sensor reads 20, the app and the device still shows good air quality (blue) while it should be showing fair (blue violet) and when the sensor reads 52 it shows fair air quality (blue violet) while is should be showing poor air quality (red violet). Is there any explanation for this?
Thank you for reaching out. To investigate the discrepancies you've mentioned, please provide: 1. Screenshots from the Air+ app and pictures of the device displaying the air quality color indications when the sensor reads 20 and 52. 2. A photo of the model number of your Philips Air Purifier. Awaiting your reply.
Hi, thanks for reaching out. We're sorry to hear that your air purifier is not turning on, we can imagine this is quite disappointing. Is this the first time you try to turn it on? If so, please make sure that the filters of the purifier have been correctly inserted according to the guidelines in the user manual. If this doesn't help, please feel free to send us a message on Facebook (@PhilipsCare) or Twitter (@Philips) so we can assist you further. We'll get back to you as soon as possible!
We're still here to help you! Feel free to reply to our previous message at your earliest convenience. Thank you in advance. Looking forward to hearing back from you.
Hi there, thank you for reaching out! The reason there is no Wi-Fi icon is because there is no Wi-Fi function on this model. If you have further questions, please feel free to send us a message on Facebook or X. 😉
Hi Sarah, thanks for reaching out to us regarding your Air Purifier. The red light flashing could indicate that the filter needs to be replaced, more details can be found on page 7 of the user guide: to.philips/6051zcDN9 We hope this helps!
@@PhilipsHomeLiving the warranty take my device to fix it they replaced the device with new only 1 week because im live in city so far that's Amazing 👏 philips After that they Try to call me if the New Device Working or not Huge Respect to everyone Working in this company 💓
Thank you for your kind words! ❤️ If you have any questions you can always reach out to us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6055zczoP) and Twitter (to.philips/6056zczou). One of our colleagues will then try their best to help you. Hope to speak to you soon.
How to connect this product to mobile and I will check room purification please tell me about the same model I have
Very great device that works well! Is there a way to clean the inside right below the top vent as well if dust settels in there?
It's so good this filter 👏🏼 best one I've owned
We're glad to hear that, Deejay. Your consumer satisfaction is our greatest reward! 🙂
@@PhilipsHomeLiving his name isn't Deejay
the drop in the music at 0:33 just as she turns on the device 🤣😂
The filter is not completly tight and sealed inside, should it? You can move the filter around inside, is it a bad one I got? Or are yours the same?
The replacement filter is not very easy to buy! They should produce a lot of filters if we are to change it yearly!
Yes, it's been really upsetting. I had to buy my new one from a different dealer, but it took months of searching on the internet to find it. It's a Philips filter, but Philips itself didn't have any for more than 6 months and WEREN'T ABLE TO TELL ME WHEN THEY WOULD BE IN STOCK! In-CRED-Ible!
Thanks for showing how to clean the filter. Tried to clean mine and realised the plastic wrap is still on the filter. Perhaps that's why my dust problem hasn't gone away.
It could be! If you do still run into any issues, feel free to contact us. :)
could? are you a bot? @@PhilipsHomeLiving
How does this clean the air? cause when i use it the purifier seems to be blowing the air out of it not in any explination?
Hi there, thanks for asking. For more information we kindly advise you to follow this link:
to.philips/6054R0J9E
Hope this helps!
Best ever purifier but did anyone have a problem opening the bottom? ours seems to be stuck... Can't get it open to clean it... any magic tricks?
Hello, thanks for reaching out to us regarding our Air Purifier, we are pleased to hear that you have been enjoying its benefits as much as us! You can remove the base by rotating it anti-clockwise, more details can be found on page 6 of the user guide: to.philips/6054zjsPm
Hopefully no magic tricks needed, but we are here if you still need help ☺️
I'm struggling to open the bottom as well!
Hi, How often (or when?) should we press the restart function for 3 seconds?
Hi, thank you for your question. You press the button for 3 seconds when you change the filter - this is to reset the filter lifetime counter. We hope this helps, but feel free to reach out to us on our other social media channels if you have any other questions!
Como se conecta al móvil?
Hi there, can we use the same filter (after cleaning the dust inside by blowing etc) again?
Hello, thank you for your question. Provided that the replacement alert hasn't lit up, the same filter can be used after cleaning the surface (using either a wet cloth or a vacuum cleaner). We hope this helps, but do let us know if there are any further questions.
how often does phillips recomends to change the filter ?
Hi there, thanks for asking. The filters can last up to 12 months based on 8 hours a day. Hope this helps!
Lol, noticed after 2 months there was a plastic wrapper around it.. oops
LOL, my young brother bought this product but he forgot to remove the plastic 😅
@@affandih @MRS... i think i am about to discover the same except we can't get the thing open 😅
I had that problem. I just decided to imagine it can't break. Rip the hell out of it. It's tight as but just don't hold back.@@icstudioasia
Just switched off mine cause it's been running for few weeks and had no idea there's a plastic wrap inside. I'm about to discover it 😅
Took me 8hrs to realize. I hope I have not damaged the machine.
Just plugged mine in to the living room which has 2 dogs running around in it and I only just hoovered, but it says air is optimal as in blue light, seems strange.
How often do i have to change the filter to a new one? And how do i know it's time to change to a new filter?
Hi Umayr, thanks for your interest! On this device there's a filter replacement indicator that lights up red when the filter needs to be replaced. You can read a little more about this on page 7 of the uer manual; to.philips/6059MfsPc.
Generally the filters should be replaces every 12 months, but this could depend on the usage of the device.
Feel free to let us know if there's anything we could furhter assist you with!
I recently purchased the ac0850/20 model. Is there a proper way to put the filter? Or the top and bottom are the same interchangeable?
Thanks for your question. The top and bottom of the filter are interchangeable, so installing it is quite easy. We hope this helps, but do let us know if there are any further questions. :)
The side with Philips written on it should be upside
I got severe headeache for 4 days after using this air purifier for 2 nights. It’s placed in the bedroom beside my bed, room is about 13sqm. So I’m wondering if I should return the product. I have allergy asthma that’s why I bought it.
Hi there, Cris. Sorry to hear this and thanks for sharing your concerns. Could you please share your country of residence with us? We like to connect you with our local team to look into this for you.. Hope to hear from you soon.
@@PhilipsHomeLiving
I’m living in Sweden. I just got the product last monday and used it that night. I haven’t had headache before using it and what’s worst was that taking paracetamol doesn’t help for the headache. Stopped using it after 2 nights and my headache subside after 2 days of not using it.
Hi Cris,
Thank you for contacting Philips Home Living!
It is so unfortunate to hear that you experienced a health issue while using our air purifier!
I will do my best to assist you!
We would like to kindly let you know that we have received your message, and we will soon, contact you.
Have a nice day!
Daniel
Philips Home Living
Hi Cris,
Thank you for contacting Philips Home Living!
This is so unfortunate to hear that you have experienced such health issue while using one of our air purifiers!
With this message, and due to the fact that we cannot reply to each other with private messages here, we would like to suggest you to contact our support over the phone, online chat or via the What's Up application. That is so you can receive support for the issues you have experienced and resolution to it.
You will find more about how to do it on the link below:
to.philips/6051PUimL
The phone number is: +46 8 51 99 22 55.
Monday to Friday 09:00-17:00
Have a wonderful day!
Daniel
Philips Home Living
@@PhilipsHomeLiving
Ok, thank you for the help.
Is there a carbon filter for this model? Because I bought it to remove odors
From experience I can confirm this is effective at removing particulates from the air but won’t remove farts
Does it also cool the air? I am afraid I have not understood this yet
Hi Edona, thanks for your interest! The purpose of the Air Purrifier is to clean the air, and to improve the quality of the air indoors and get cleaner air with Philips True HEPA filter that removes impurities like mold spores, pollen and pet dander.
It's not meant for cooling the air. Feel free to reach out again should you have any furhter questions!
How do you connect to your phone to use the app?
Hi there, thanks for asking. If you're having troubles pairing your phone we advise you to follow this link:
to.philips/6052gxcxe
Hope this helps!
It is very noisy, are there different settings / speeds
Can I wash the filter with water
Some filters can be cleaned with water! Please have a look at the user manual to check the right instructions for cleaning.
I’ve just received mine but should the machine and filter be in plastic wrapping as mine wasn’t so I hope I haven’t got someone’s return?
Hello, thanks for your question and congratulations on the purchase of your new Air Purifier! Could you reach out to us on Social Media (Facebook / Twitter), as we'll be more than happy to check how your purifier would have been packaged in your region. Hope to hear from you soon!
@@PhilipsHomeLiving Thanks for the response but I don’t do Twitter etc but I’m in the Southwest UK, I wasn’t sure if maybe it’s due to cutting back on plastic waste
Provided that the device is in pristine state, there should be no need to worry. :) Should you like to have the situation looked into a bit closer however, feel free to reach out to our online shop team. They can be contacted via the link below (bottom option > "Household"). We hope this helps!
Can I clean air filter with water ?💧
Thank you for your question. The filter of the AC0820 isn't washable or reusable, and must be replaced when the filter replacement alert is lit up. We hope this helps, but do let us know if there's anything unclear. Wishing you a pleasant day.
Is this type wifi supported?
Thanks for your interest, Darrel! The Air Purifier Series 800 can't be connected to Wi-Fi. If you're looking for a model that can be connected to Wi-Fi, then feel free to share your country of residence, so we can see what models that have this feature are available in your country. We wish you a good week.
How do I set this product to activate based on the sensor? I can't figure it out
Hi Marcus, thank you for reaching out. It's not possible to set up the device like this without an external sensor. The sensor on the device can only be used when the device is activated. The sensor one the device is more suited to adjust the airflow. If you want to set up a routine that activates the device, we recommend that you set it up with an external sensor that actives the device. Hope this helps.
Is the sensor in the device active at all times the device is turned on?
It is! :)
I use camera lens blower to clean the sensor ?
My filter is good and new... And i have now red lights and not work
Hi, thanks for your comment. The red light indicator is designed to alert you when it's time to check the filter or when there is an issue with the air quality sensor. Since you've mentioned that the filter is new, the red light could be indicating that the filter reset procedure has not been completed, or there may be an issue with the air quality sensor. To resolve this, please ensure that you’ve reset the filter indicator after installing the new filter. This can usually be done by pressing and holding the main button for a few seconds until the light stops flashing. Additionally, it's important to regularly clean the air quality sensor with a dry cloth to ensure accurate readings. If the issue persists after these steps, please consult the user manual for troubleshooting or contact our customer support team through one of our social media channels, or the support page on our website, for further assistance. We’re here to ensure your air purifier operates smoothly and efficiently.
Damn it. I’ve done it wrong. Had this running 6 months with no cleaning, still running fine though but i guess i know what to do next weekend.
Yes… i did remember to remove the plastic.
I didn’t remember to remove the plastic. It’s been 2 years..
Hello, the Hong Kong model says it can use Air+ app, but I’ve tried pressing the button for 3 seconds it doesn’t blink to connect the WiFi…
Hello, thanks for reaching out. We're sorry to hear that you're unable to connect your air purifier with the Air+ app. Would it be possible to share the model number of your device? We can then take a closer look, and check how we can help out. Talk to you soon.
@@PhilipsHomeLivingAC0820, thanks
Thanks for letting us know. Can you tell us if you're trying to connect to a 2.4Ghz Wifi network? We hope to hear from you.
@@PhilipsHomeLivingyes I do have a 2.4Ghz WiFi, the problem is I tried a few times pressing the button for over 3 seconds but it won’t blink, so it doesn’t search my WiFi
Understood. In that case, a closer inspection is required. We recommend contacting our local team directly, so that they can provide further assistance. They can be reached by email, phone or chat via the link below: to.philips/6053Tz2Jl. We hope this helps, and that you'll get your air purifier up and running soon!
Can i clean the filter with water ?
Hi there, thanks for reaching out to us. In the manual we advise the following:
Wipe the surface of the filter with a soft wet cloth or clean the surface of the filter with a vacuum cleaner
Hope this helps!
@@PhilipsHomeLiving Thank you a lot
Okay, sure thing. Have a nice day!
Is this device compatible with google home? If it is then how do I link it with google home?
Hi there, thanks for asking. Unfortunately, the answer is no. The device can be connected via the Air Matters app. Hope this helps!
@@PhilipsHomeLivingthanks for the information.
I have another question, I think there's an error air quality categorization. The air+ app information sheet states that the air quality based on PM2.5 concentration is as follows:
Good (blue) 1-12
Fair (blue violet) 13-35
Poor (violet red) 36-55
Very poor (red) >55
Are these figures accurate? Because when my device sensor reads 20, the app and the device still shows good air quality (blue) while it should be showing fair (blue violet) and when the sensor reads 52 it shows fair air quality (blue violet) while is should be showing poor air quality (red violet). Is there any explanation for this?
Thank you for reaching out. To investigate the discrepancies you've mentioned, please provide:
1. Screenshots from the Air+ app and pictures of the device displaying the air quality color indications when the sensor reads 20 and 52.
2. A photo of the model number of your Philips Air Purifier.
Awaiting your reply.
@@PhilipsHomeLiving how do I send the screenshots?
You could do that to send us a private message with the screenshots to one of our Social Media channels.
Mine suddenly did not want to turn on. It’s brand new only 2 days :(. Help please
Hi, thanks for reaching out. We're sorry to hear that your air purifier is not turning on, we can imagine this is quite disappointing. Is this the first time you try to turn it on? If so, please make sure that the filters of the purifier have been correctly inserted according to the guidelines in the user manual. If this doesn't help, please feel free to send us a message on Facebook (@PhilipsCare) or Twitter (@Philips) so we can assist you further. We'll get back to you as soon as possible!
Does anyone know of a way to turn off the light on top completely with it still running?
Hi, Mellon. Thank you for your question. Do you mean the indicator light? Looking forward to hearing from you.
We're still here to help you! Feel free to reply to our previous message at your earliest convenience. Thank you in advance. Looking forward to hearing back from you.
@@PhilipsHomeLivingyes to turn off the light
There is no wifi icon for this model😢 why?
Hi there, thank you for reaching out! The reason there is no Wi-Fi icon is because there is no Wi-Fi function on this model. If you have further questions, please feel free to send us a message on Facebook or X. 😉
@@PhilipsHomeLiving i gave 500myr and no wifi? My bad needed to check before buying..
How can I contacting the purifier with the app
I didn't wash my hands
why the light still blinking red
Did you press the mode switch button for 3 seconds to reset the timer?... see video 1min 11sec (1'11") in.
Hi Sarah, thanks for reaching out to us regarding your Air Purifier. The red light flashing could indicate that the filter needs to be replaced, more details can be found on page 7 of the user guide: to.philips/6051zcDN9
We hope this helps!
@@PhilipsHomeLiving the warranty take my device to fix it they replaced the device with new only 1 week because im live in city so far that's Amazing 👏 philips After that they Try to call me if the New Device Working or not Huge Respect to everyone Working in this company 💓
Thank you for your kind words! ❤️ If you have any questions you can always reach out to us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6055zczoP) and Twitter (to.philips/6056zczou). One of our colleagues will then try their best to help you. Hope to speak to you soon.
I had this running for three months and had no idea to remove the plastic on the filter...
It happened to me aswell! The first night tho. I freaked out thinking I was about to cause a fire lol
I washed it.... 😮😅 did I fucked it up?