Net Promoter Score vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo)
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- Опубліковано 21 лип 2024
- NPS vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo) // In today's video, let's talk about the following:
0:00 - Common reasons behind a failing survey
2:25 - Net Promoter Score (NPS)
8:00 - Customer Satisfaction Survey (CSAT)
9:16 - NPS vs CSAT (Differences)
11:08 - Tips to Pass NPS or CSAT
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Thanks for watching! What questions do you have? I'll make a Q&A video soon. Comment below.
Thank you for sharing this.. Its really a big help,very informative.
Glad to know ❤️
What type of questions should I ask about a changed/updated website to get feedback?
Having a Perfect 10 is a different feeling.
Resolution starts from 11:30
And do they have the same calculation?
What do u think po better gamitin ng dental company nps or csat?
Very informative 💗
Happy to hear that 😊
can the companies use both CSAT & NPS?? And if it's about a customer's overall exp. with the client then what if even after a satisfactory call with me the customer gives a low score???
Each company has its own guidelines. A satisfactory call should be based on your account's criteria for what is considered 'satisfactory'.. if it passed, then a dispute can be filed. :)
even though it can be disputed. A detractor still affects the score. And you will be coached and it will still reflect to your overall performance. Well i learned to absorbed it and just moved on to next client where i can get opportunity for a good score.
Very unrelated but where did you buy your shirt? Love it 🥰
Thank you 🤗 from Penshoppe 💗
Hi Mam, need ur advice if I should continue my application kasi I have hypertension. My chance po b ma hire if I disclosed it sa pre-employment medical exam? Thanks
Pwede naman. Your doctor will give you a fit to work certificate if pwede ka.
Hi! I just want to ask. Do cx prefers a man talking or helping them or a woman?
I haven't encountered a customer who has that preference. They usually cant choose.
Thank you for your very informative videos all the time! I've watched your videos before getting hired up to training tips and now I'm here to csats 😂
I failed take assessment test sa concentrix bakit high standard kailangan ang companya😭😭😭
I think every company wants to get the best they can get and they will really aim high. Take it as an opportunity to study more and improve, then try again. ♥
@@ReaNinja ok po di naman po masama kasi first ko talaga mag apply nang call center
Hi! I am currently working in a call center and it has been difficult for me to have positive surveys. I am polite and try to solve the issue the best I can, but this has made me feel that I am not a good agent and it is afecting my life. Affff
We're on the same boat
New subscriber here 🤗
Thank you 🤗
Im new as well 😎
I think this is useful back in 90's.. it's totally not applicable in today's generation. It's all done n dusted. No useful tips, I reckon
Not sure what you're talking about?
@@ReaNinja about tips of NPS, CSAT
Can you share your useful tips to us? 😊
@@ReaNinja you've covered the ideal scenarios whereas in real-time you also knows that , we don't get this kind of customers who actually understand the situation.
The f?!!!!