Improving Patient Safety Culture to Provide Safer Care

AHRQ hosted a webinar on August 10, 2016 presented by Adam Novak, MA, Project Coordinator at Michigan Health & Hospital Association's (MHA) Keystone Center. His presentation focused on MHA's work to improve patient safety culture across its hospitals, including the use of teamwork interventions. He discussed specific interventions, such as the implementation of the Comprehensive Unit-based Safety Program (CUSP), specific teamwork tools, and efforts to improve staff psychological safety. He also discussed the importance of strategies focused on small tests of change, as well as MHA's work to assess the impact of interventions.