Arkansas FCU | Choosing the Right Digital Banking Platform Provider

Stacy Starks, SVP of business initiatives and digital services at Arkansas Federal Credit Union (AFCU), discusses their transition to the Alkami digital banking platform. Before implementing Alkami’s digital banking platform, AFCU experienced instability and minimal innovation with their previous provider. This prompted a need for an accountable, innovative partner rather than just a platform vendor. They sought a digital banking platform that could offer stability, innovative features, and strong client support. In their vendor search, AFCU found that Alkami stood out from the rest due to their technology usage of Amazon Web Services (AWS), responsiveness to client needs, and the availability of self-service tools like the Alkami client community, which encourages and facilities collaboration among clients as well as provides transparency into product release and roadmap information. The decision to switch to Alkami was further reinforced by their transparent communication, commitment to listening and truly understanding the client needs, and a supportive client success team. This partnership has allowed AFCU to stabilize and improve their digital solutions and offer their members a digital banking platform they can be proud of.
Learn more at alkami.com.