Wish they would make these again. I would buy this color in a heartbeat. Beautiful interior. LV is great they have exchanged a leather bag just because I didn’t use it. Love their customer service.
LV Just repaired 2 of my Empriente leather bags for free. They melted too. The Citadine GM and the Lumineuse bags . I also had the empriente speedy and they bought that back and gave me a CURRENT price for it, and my Sofia Coppola melted as well and they also bought that bag back for a CURRENT price. Congrats on getting your beautiful bag back xx
Oh that’s so amazing. I mean that’s why we spend so much on these bags I guess. They’re meant to last a lifetime and if they’re flawed they’ll take care of it. In regards to the Luminuese bag I have that one as well. I got that back in 2013. I remember the prior year had an issue but I can’t remember what it was. Was it the melting? Because I remember I insisted on getting the bag after they fixed the issue which I believe was 2013. I’ll have to start taking my bag out to see if it melts I guess lol.
Thanks for letting me know about the luminous bag I never would’ve known I didn’t know that had an issue. I did check mine and yes it is starting to get sticky. So I took it into the Topanga store and they offered to repair it for free or give me store credit at the value of the bag when I purchased it and I said OK I’ll do the store credit. So then I’m expecting them to give me a slip of paper or something for store credit and she said OK what bag do you like? And I said oh I don’t know I’ll look later and she said that you have to pick a bag today. Seriously? Like how could they make me want to pick a bag today? Plus have to pay the difference and make a decision that fast. So I told her I can’t make a decision that quick and so she said well OK take the bag back, but hurry and decide in the next week or so because the rules always change. Anyways, I’m gonna go over to Rodeo Dr this week and see what they can do. At least I know them there. I don’t know anyone at Topanga. I’d like to have a little more time and do the store credit because I’m kind of over the bag anyway. I’m thinking I’d like to get the monogram side trunk MM. And you know there’s gonna be a video on this 😂
@@handbaglvr Sorry I missed your replies. It's amazing in the difference of customer service when you have to deal with a SA you don't know. Just remember to get the "todays value" at what the bag would be selling for in a credit or refund. Ya they want to deal with it right away and a lot of the time there is nothing that interests me so I go for the cash. I know they don't like it but.... oh well it's their fault that I have to return it. So glad you waited on your bag because they never knew how to deal with that glue issue and the first people who complained had to let go of those bags. xx
This is why I love LV. I stopped buying LV but their service is impeccable!! I took in my 8 years Artsy and while I was talking to the SA she told me have I notice the cracks on my bag. I thought I was wear and tear she goes no let me see what I can do. I got a store credit immediately. She wasn’t even my SA.
I kept waiting for you to say you got a message saying the bag couldn’t be fixed after all. It looks fabulous. LV did a great job on it, so glad to see you were pleased.
Yes, I told the repair guy that’s why we pay a lot for these bags. Because they’re supposed to last a lifetime. And I love how LV has a repair guy there full-time it’s like they expect people to come in and get their bags repaired because they do expect them to last a lifetime, and to be passed down from generation to generation.
I had two NF light pink(rose blush) and Grand Bleu Mine both melted They took them back and gave me a credit,eventually a refund The handles melted and stained my walls I'm so happy you have this treasure, use it in the very best of health. I am currently using the insolate wallets that came with the collection,Blue and pink and they are still perfect and going strong using both,they still look new. Shame I wish I still had the NF they were beautiful. Happy New Year,Sending hugs XO MJ
Oh hey there, great to hear from you. Glad your wallets are still working for you. I hope this isn’t too good to be true and that the recurring issue won’t happen again to my bag lol. They seemed confident it wouldn’t so we’ll see…🤞
@@handbaglvr it was all from an ErA they called the Phoenix project The Epi NF as well they took back all 3 that I had They also had to redo all my Citadine GM I am still using them and so far they are ok But if there is any issue with any of the colored leathers from that time they know to give you a refund Have an Amazing New Year xo
That’s amazing you were able to get all the leather replaced after all this time. I have the Neverfull GM Ikat in the desert rose and didn’t know anything about the melting issue. Hopefully my bag will stay in the condition it’s in.
Gorgeous bag !! I recently ordered a wallet from Louis Vuitton after I received it I didn’t like it ,a few days later I called Louis Vuitton they said repackage and use the return label and send it back . After two weeks I called them and told them I hadn’t received my refund . They looked into it and they had received an empty box and there was nothing they could do ☹️ no refund nothing . 😢
I’m so happy everything worked out for you. I love that bag she is gorgeous. For reference if they were not able to fix your bag, LV would have either gave you a store credit of the current dollar amount of what that bag cost today, and not what you paid for it 10 years ago or replaced it with another Neverfull of your choice. Thanks for sharing and Happy New Years! 🥰👜
Omg your neverfull is gorgeous I’m not even a neverfull fan but if I saw this bag back when it was available I definitely would have purchased this bag without a doubt 🩷🩷🩷🩷
THAT BAG IS GORGEOUS.
Yay! You got it repaired 🎉
Wish they would make these again. I would buy this color in a heartbeat. Beautiful interior. LV is great they have exchanged a leather bag just because I didn’t use it. Love their customer service.
LV Just repaired 2 of my Empriente leather bags for free. They melted too. The Citadine GM and the Lumineuse bags . I also had the empriente speedy and they bought that back and gave me a CURRENT price for it, and my Sofia Coppola melted as well and they also bought that bag back for a CURRENT price. Congrats on getting your beautiful bag back xx
Oh that’s so amazing. I mean that’s why we spend so much on these bags I guess. They’re meant to last a lifetime and if they’re flawed they’ll take care of it.
In regards to the Luminuese bag I have that one as well. I got that back in 2013. I remember the prior year had an issue but I can’t remember what it was. Was it the melting? Because I remember I insisted on getting the bag after they fixed the issue which I believe was 2013. I’ll have to start taking my bag out to see if it melts I guess lol.
Thanks for letting me know about the luminous bag I never would’ve known I didn’t know that had an issue. I did check mine and yes it is starting to get sticky. So I took it into the Topanga store and they offered to repair it for free or give me store credit at the value of the bag when I purchased it and I said OK I’ll do the store credit. So then I’m expecting them to give me a slip of paper or something for store credit and she said OK what bag do you like? And I said oh I don’t know I’ll look later and she said that you have to pick a bag today. Seriously? Like how could they make me want to pick a bag today? Plus have to pay the difference and make a decision that fast. So I told her I can’t make a decision that quick and so she said well OK take the bag back, but hurry and decide in the next week or so because the rules always change.
Anyways, I’m gonna go over to Rodeo Dr this week and see what they can do. At least I know them there. I don’t know anyone at Topanga. I’d like to have a little more time and do the store credit because I’m kind of over the bag anyway. I’m thinking I’d like to get the monogram side trunk MM.
And you know there’s gonna be a video on this 😂
@@handbaglvr Sorry I missed your replies. It's amazing in the difference of customer service when you have to deal with a SA you don't know. Just remember to get the "todays value" at what the bag would be selling for in a credit or refund. Ya they want to deal with it right away and a lot of the time there is nothing that interests me so I go for the cash. I know they don't like it but.... oh well it's their fault that I have to return it. So glad you waited on your bag because they never knew how to deal with that glue issue and the first people who complained had to let go of those bags. xx
Such a pretty bag! Can you tell us exactly what the name is... I heard you say Eye... but didn't catch the entire thing.
Ikat Neverfull 😊
It’s beautiful. I’m shocked they repaired it. You are the only one I’ve ever seen get a repair done with the Ikat.
Yes me too! Thx for watching ❤
So happy you discovered the problem and thrilled LV repaired it! I remember the video when you first purchased this. A beautiful bag. Happy New Year🎉
Thx me too! 10 years ago! Thx for following me ❤
This is why I love LV. I stopped buying LV but their service is impeccable!! I took in my 8 years Artsy and while I was talking to the SA she told me have I notice the cracks on my bag. I thought I was wear and tear she goes no let me see what I can do. I got a store credit immediately. She wasn’t even my SA.
I’m shook they did the right thing. I would have never thought. Congratulations!!!
Haha thx!
I kept waiting for you to say you got a message saying the bag couldn’t be fixed after all. It looks fabulous. LV did a great job on it, so glad to see you were pleased.
Haha yes I wanted you to be surprised 😄 Thx so much ❤
Wow! Never have I ever had such good luck/great experience. Congrats and thanks for sharing 🎉
Such a beautiful bag! 🤎🩷🤎
That’s why I love LV! The great customer service. Your bag is gorgeous! I’m so happy for you ❤
Yes, I told the repair guy that’s why we pay a lot for these bags. Because they’re supposed to last a lifetime. And I love how LV has a repair guy there full-time it’s like they expect people to come in and get their bags repaired because they do expect them to last a lifetime, and to be passed down from generation to generation.
I had two NF light pink(rose blush) and Grand Bleu
Mine both melted
They took them back and gave me a credit,eventually a refund
The handles melted and stained my walls
I'm so happy you have this treasure, use it in the very best of health.
I am currently using the insolate wallets that came with the collection,Blue and pink and they are still perfect and going strong using both,they still look new.
Shame I wish I still had the NF they were beautiful.
Happy New Year,Sending hugs
XO
MJ
Oh hey there, great to hear from you. Glad your wallets are still working for you. I hope this isn’t too good to be true and that the recurring issue won’t happen again to my bag lol. They seemed confident it wouldn’t so we’ll see…🤞
@@handbaglvr it was all from an ErA they called the Phoenix project
The Epi NF as well they took back all 3 that I had
They also had to redo all my Citadine GM
I am still using them and so far they are ok
But if there is any issue with any of the colored leathers from that time they know to give you a refund
Have an Amazing New Year xo
So pretty! 😍
Beautiful bag! So glad they saved it for you! ENJOY!
That’s amazing you were able to get all the leather replaced after all this time.
I have the Neverfull GM Ikat in the desert rose and didn’t know anything about the melting issue. Hopefully my bag will stay in the condition it’s in.
I audibly gasped when you pulled it out of the dust bag. I have followed you for years and have always loved this bag. Congratulations!!! 🩷
Ha ha yes it was a very nice surprise. Thanks for being a loyal subscriber as well means a lot!
It turned out well. Have a great start to the New Year 💕
You too! Thx ❤
New subbie here ❤
Thx so much! It means a lot to me ❤️
Beautiful my lady & enjoy! 🩷😘😘😘Sandy
Nice video, hope you’re doing well. Happy new year.🙂🎉
Amei todas as bolsas lindas e de muito bom gosto.Parabens #qsreps 😘😘😘
Gorgeous bag !! I recently ordered a wallet from Louis Vuitton after I received it I didn’t like it ,a few days later I called Louis Vuitton they said repackage and use the return label and send it back . After two weeks I called them and told them I hadn’t received my refund . They looked into it and they had received an empty box and there was nothing they could do ☹️ no refund nothing . 😢
Sorry to hear that…you’d think their return label would include insurance.
This freaks me out!
Horrific! If I ever have to return, I'll take it to a physical LV store, based on your heartbreaking experience!
Bravo Louis Vuitton🙌🏻🩷🙌🏻🩷
Your vlogs would be enjoyable 💕
I’m so happy everything worked out for you. I love that bag she is gorgeous. For reference if they were not able to fix your bag, LV would have either gave you a store credit of the current dollar amount of what that bag cost today, and not what you paid for it 10 years ago or replaced it with another Neverfull of your choice. Thanks for sharing and Happy New Years! 🥰👜
Oh interesting…good to know.
They are not consistent with that policy. I received store credit for the amount I paid not the current value.
Shopping vlogs get you subscribers. Restaurant vlogging, who cares?
I subscribe if I like a video then unsubscribe if ongoing doesn’t interest me.
I’m a foodie so I like the vlogs that do a combo of shopping and then show what they’re eating in between 😂
Omg your neverfull is gorgeous I’m not even a neverfull fan but if I saw this bag back when it was available I definitely would have purchased this bag without a doubt 🩷🩷🩷🩷
Thx so much! Yes it was a stunning collection.