I'm really surprised to hear this. The one time I needed customer service from them they promptly sent out a replacement part. I had no idea they had a bad reputation.
Wow ! I appreciate your honesty. I have bought a few things from them and never had any issues. But now I’m kind of paranoid to do business with them. Banning honest people is just not cool- No matter how you look at it. I now think it’s not really worth the risk. Especially since they are so far away from me. Once again I really appreciate your honesty. Not doing business with them is my choice and maybe the best overall decision for myself.
I've been recently buying from AmiAmi without any problems. I think the best customer service is from Big Bad Toy Store. I received a damaged action figure and they promptly gave me a refund because they didn't have a replacement . They are a little more expensive but less hassle in the end. Just my opinion.
I agree bbts is awsome they sent a damaged mafex Spiderman and when I called customer service they looked at my account and sent a replacement and told me to keep the damaged one because I order so much from them
Fellow sg here. Just to clarify.. what they need is not the shipping box. They want to see the shipping label /slip. and u need to check ur item within one week of receiving it (this is the same policy as premium bandai). I suppose the banning is normally if you force a chargeback refund without their knowledge and not them refunding to you on their own terms. Had gotten replacement parts from them before and even managed to cancel order (with legit reason; I was expecting a ban too but didn’t, so I guess they are not totally unreasonable and will give benefit of doubt). Thks!
I ordered Sreel Mafex , his peg on right hand was fucked up. Now, Ami sent a replacement but I had to jump through hoops to get it. I had to about 7 emails, take 8 pics including either the address on the box Steel came in or info sheet
Dude I got banned from ami ami for canceling a order. It was a blessing in disguise because I now use HLJ and havent had any issues. PS glad your doing better brother 🙏 up
I've not been enjoying the service from amiami. They are pretty much the only shop that I can get things from unfortunately so I either have to put up with it or not get a figure I really want.
I had some serious issues with them, i asked for a refund for a product i returned, i had to litteraly harass them a WHOLE month to get my money back. Worst customer service ever.
I have been shopping with Ami Ami over 10 years with no problems thankfully. People really need to read the store policies though. It's stated clearly, refunds and returns are not accepted. It's also stated that as soon as your order ships out they are no longer responsible for it if it gets lost. So I think it is understandable why one would get banned for getting a refund. It's against their policy. I say out of respect, I don't mean any insult to those that got banned.
@@BriefKaseTalks Is that so? I guess it's a case by case basis? Or maybe you only get banned by forcing a charge back instead of going through Ami Ami support for the refund.
As far as a refund is concerned it's shity that they did that, but I understand why they got their Bank involved to force them to give them the refund hence why they ban them this way they couldn't take advantage of using the bank again. That happened to me with another company which I don't remember.
Please explain what happened maybe this help someone else in the future not to get banned and maybe I, myself or someone else we'll have some information to help you get unbanned.
The “C” in “DCSG” stands for “Censored”? 😛 I cannot believe they banned you. I do most of my shopping with Hobby Link Japan and Amazon Japan these days anyway, but AmiAmi will be my last resort now…which unfortunately they recently were when I preordered the figma DX version of Arcueid Brunestud.
@@DCSG81 you didn't say why you got banned? I quote ordering from because they push back the international pre order vs the Japan local order. Meaning any hot items we can no longer get pre order. I will just order from proxy.
typical amiami. all good until its not. u cant see much review about them online cause, they have been banned. be thankful they responded fast cause u are youtuber. else, ppl like us..... never get replies
I'm really surprised to hear this. The one time I needed customer service from them they promptly sent out a replacement part. I had no idea they had a bad reputation.
Wow ! I appreciate your honesty. I have bought a few things from them and never had any issues. But now I’m kind of paranoid to do business with them. Banning honest people is just not cool- No matter how you look at it. I now think it’s not really worth the risk. Especially since they are so far away from me. Once again I really appreciate your honesty. Not doing business with them is my choice and maybe the best overall decision for myself.
I will share my story soon! Hahaha..
Don’t worry about shopping with them.. they are still good
@@DCSG81 Good to know My friend, I appreciate the advice!. -MH
I've been recently buying from AmiAmi without any problems. I think the best customer service is from Big Bad Toy Store. I received a damaged action figure and they promptly gave me a refund because they didn't have a replacement . They are a little more expensive but less hassle in the end. Just my opinion.
I agree bbts is awsome they sent a damaged mafex Spiderman and when I called customer service they looked at my account and sent a replacement and told me to keep the damaged one because I order so much from them
Fellow sg here. Just to clarify.. what they need is not the shipping box. They want to see the shipping label /slip. and u need to check ur item within one week of receiving it (this is the same policy as premium bandai). I suppose the banning is normally if you force a chargeback refund without their knowledge and not them refunding to you on their own terms. Had gotten replacement parts from them before and even managed to cancel order (with legit reason; I was expecting a ban too but didn’t, so I guess they are not totally unreasonable and will give benefit of doubt). Thks!
Yes you are right about them.
They have been very reasonable.
I ordered Sreel Mafex , his peg on right hand was fucked up. Now, Ami sent a replacement but I had to jump through hoops to get it.
I had to about 7 emails, take 8 pics including either the address on the box Steel came in or info sheet
I’m glad you got your replacement
Dude I got banned from ami ami for canceling a order. It was a blessing in disguise because I now use HLJ and havent had any issues. PS glad your doing better brother 🙏 up
Thank you for your concern!
Sorry to hear you got banned too…
I've not been enjoying the service from amiami. They are pretty much the only shop that I can get things from unfortunately so I either have to put up with it or not get a figure I really want.
I just started using AmiAmi too but if that's the case then I might just have to stick to using HLJ and elsewhere.
Actually they are not bad, I would say they are pretty good..
You just have to adhere to their rules.
I had some serious issues with them, i asked for a refund for a product i returned, i had to litteraly harass them a WHOLE month to get my money back. Worst customer service ever.
Oh no.. sorry to hear that
@@DCSG81 The funny fact is that they didn't ban me after.
I have been shopping with Ami Ami over 10 years with no problems thankfully. People really need to read the store policies though. It's stated clearly, refunds and returns are not accepted. It's also stated that as soon as your order ships out they are no longer responsible for it if it gets lost. So I think it is understandable why one would get banned for getting a refund. It's against their policy. I say out of respect, I don't mean any insult to those that got banned.
This is half true. I had a package misdelivered and I was able to get a refund between amiami and DHL with no issue.
@@BriefKaseTalks Is that so? I guess it's a case by case basis? Or maybe you only get banned by forcing a charge back instead of going through Ami Ami support for the refund.
@@omegashenron8 I had solid proof and did a lot of the legwork with DHL. Might have had something to do with it
Yeah I think it’s a case by case basis.. some just pure bad luck lol
What about HLJ?? Are they good
They are awesome haven't had any issues at all
$7 store credit for a $250 item... yikes thats some gamestop levels of bad
🤣
The Daniel Craig comment killed me LOL.
Hahahaha thanks!
As far as a refund is concerned it's shity that they did that, but I understand why they got their Bank involved to force them to give them the refund hence why they ban them this way they couldn't take advantage of using the bank again. That happened to me with another company which I don't remember.
Hmmm.. that’s interesting… thanks for sharing!
Please explain what happened maybe this help someone else in the future not to get banned and maybe I, myself or someone else we'll have some information to help you get unbanned.
Yes I’ll make a video about that soon.
Thanks for your suggestion!
I stopped ordering from them because of their cancellation policy.
Sorry to hear that
Amiami acting like little kids, glad im not bothered to buy from them since a while
I feel you may have cancelled some orders for which they do ban, it's sad but that's the reality
Yeah sadly
The “C” in “DCSG” stands for “Censored”? 😛 I cannot believe they banned you. I do most of my shopping with Hobby Link Japan and Amazon Japan these days anyway, but AmiAmi will be my last resort now…which unfortunately they recently were when I preordered the figma DX version of Arcueid Brunestud.
Yeah I do get banned as well, just like some of you guys too.. lol
I've been banned from them too😅
Sorry to hear that
Cant believe you got banned for that. What is going on??
Yeah I’ll make a video about it soon
I don't order from them anymore bad experiences. Some of amiami's practices disgust me.
Sorry to hear you had bad experience with them
@@DCSG81 you didn't say why you got banned? I quote ordering from because they push back the international pre order vs the Japan local order. Meaning any hot items we can no longer get pre order. I will just order from proxy.
typical amiami. all good until its not. u cant see much review about them online cause, they have been banned. be thankful they responded fast cause u are youtuber. else, ppl like us..... never get replies
Nah, they don’t even know who I am.. lol
Can you please stop saying bad a word please 🙏