I have the same problem in 2 machines that we bought 2 years ago. I just got my hands on sticker printing. One of the machines was never even used till today... I tried literally everything to get it to work like changing paper, formats, troubles shooting, turning lights off completely... EVERYTHING. My last step was to call the support, we did some steps again, nothing changed. But they can't replace it cause the warranty is out... it sucks and I will try calling them again cause this isn't right... i searched the internet and it seems like a common issues
Hey! were you able to solve this? my machine is brand new and have the same issue!
I'm having the exact same issue! Were you ever able to find a solution to this?
I'm trying to calibrate mine right now and my light stays on the entire time but it will still have a pop up message saying detection failed
I have the same problem in 2 machines that we bought 2 years ago. I just got my hands on sticker printing. One of the machines was never even used till today... I tried literally everything to get it to work like changing paper, formats, troubles shooting, turning lights off completely... EVERYTHING. My last step was to call the support, we did some steps again, nothing changed. But they can't replace it cause the warranty is out... it sucks and I will try calling them again cause this isn't right... i searched the internet and it seems like a common issues
You put the paper on wrong when place on the mat
I am facing the same problem