Navigating the Changing Dynamics of Trust and CX in the Age of Generative AI

We're excited to announce that the second episode of The Customer Service Show is now available for viewing! In this episode, we delve into the intriguing topic of "Navigating the Changing Dynamics of Trust & Customer Experience in the Age of Generative AI."
Join our host, Garima Aneja as she engages in a thought-provoking discussion with industry experts Patricia Lughezzani and Taranjeet Singh, exploring the intersection of technology and customer service, and uncovering insights that will shape the future of customer support.
Here's a glimpse of what you can expect in this episode:
Understanding the reasons behind the mistrust in AI.
Strategies for creating engaging and effortless AI customer interfaces.
The importance of content quality in driving effective answers.
Seamless integration between chatbots and human-assisted workflows.
Maximizing customer adoption of AI-powered solutions.
Thank you for your continued support, and we hope you enjoy watching the latest episode of The Customer Service Show!