Southwest Pilot asks for Tower Phone Number after Go around!
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- Опубліковано 13 лип 2023
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Audio source: www.liveatc.net/
That controller's voice makes her unblameable...
I like their professionalism and their polite speech.
Was she assuming Endeavor 3504 would depart much faster and not interfere with the Southwest flight? ( not in the aviation industry but watch a lot of your videos)
I was thinking "unbearable"
@@joeyfab78thats exactly what she thought, she thought he would be lined up and ready to go a lot quicker than he was.
Southwest must have hired her
FO : Dude, the ATC sounds really lovely. Do you have her phone number?
Captain : Hold my plane
Little did we know. This was a ploy by Endeavor 5304 to get his Southwest buddy the lady's number. The ultimate wingman!
@@charlie7mason best comment! 🤣
@@charlie7masonlittle did you know that it was actually a ploy by the ATC so she could get the pilot to ask her number
🤣🤣🤣
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
I have heard this controller many, many time. She has to be the friendliest ATC in the whole world. So polite, so funny, so charming, and so professional.
100%
Yeah, she is like a female version of Kennedy Steve!!
Not only that, but every syllable she utters is completely understandable. If she gets tired of ATC she should consider a career in broadcast announcing.
Good to know you might die because of her mistakes but hey she's friendly
@@jamesclark4 Oh please. Grow up.
This air traffic controller sounds like she greets every arrival with a warm smile and ice cold jug of sweet tea
From listening to BWI so often she always is like this!! Love her!!
She honestly does. I've spoken with her multiple times and she's a breath of fresh air.
This is my home airport and I’ve worked for Southwest for 7 years. This woman has been here for many years and is our pride and joy.
Please emphasize this to the other people commenting negatively. They never worked with her, but they are very negative about her.
She is your pride and joy. That says a lot about her. Wish the other users leaving negative comments would stop to read your opinion first. Why? Because you work with her regularly. You know her, and you depend on her.
Most of the comments that are ridiculous, are from people with zero aviation experience. I have replied to a couple, which is a waste of time on my part. BWI is as good as any. I have been given a go around at many airports for spacing, it happens when you try to balance efficiency with safety. Kudos to her for paying attention, making a safe call, and being willing to happily discuss with the crew.
She needs to be slapped. Hard.
She's the nicest ATC that I've ever heard! I want to get my pilot's license just so I can land at her airport! :)
I love this controller. I've spoken to her many times whenever I go into BWI. She's one of the kindest on the radios in the US. We all make mistakes, we correct them and we move on.
Agreed. I always give a shout-out.
If endevor had kept rolling like she asked, there wouldn't have been a problem, but unfortunately they dilly dally''d, well within their right to do so of course, she was just trying to get the cards to shuffle a little tighter than she should.
Southwest boys though, they don't like go-arounds, or any sort of delays, so this guy very well may have been salty.
@@jttech44 tower coudlve said no delay to get the endevor rolling quicker but hey we all make mistakes and everything was fine
Her attitude is awesome. If more people had the same attitude at their jobs, the world just might work more beautifully, DESPITE and ESPECIALLY when there are minor fuck ups, but that’s life.
this mistake she made was completely avoidable. there is not an uptick in runway incursions in fy22-23 but there is an uptick among clearing planes too close. and this clearance was bad it shouldn't have happened. doesn't matter how many times she says good afternoon cheerily she made a bad call and this needs to go thru SMS. it's not about getting her in trouble or ruining her career it's about improving the system and controllers needing to do better while recognizing they do a good job moving traffic unlike in europe or asia.
People make mistakes. She called her own mistake out and that’s respectable
It wasn't a mistake. 5304 was going slower than she expected.
Yeah and then you have people coming in here and saying “the airline/airport sector is one where you can’t afford any mistakes.” It’s unfortunate because people make mistakes all the time.
@@rockets4kids Actually not. She told them to "line up and wait for the landing traffic" and then cleared them for take-off as the landing jet was on short-final. She overlooked the landing traffic and gave the clear for take-off command and cause the potential conflict.
You can't make mistakes in this industry.
@@velocity2654 She knew about 1904. The only mistake she may have made was not telling 5304 to hold until 1904 landed. If 5304 hadn't futzed around making the turn then everything would have gone swimmingly.
This is one of the nicest controllers I've ever heard. Hopefully the pilot called her to say the same. She made an error, owned it and called the go-around. Bravo.
You can tell from the pilot he just needs the reason for the go-around for the company report. So I'm certain he's just calling to get the info for that report.
@@aaronsuever2414 does that usually have any ramifications for the ATC?
@@redseven485 unless ATC royally screws up then no it doesn’t.
The 3D / 2D real Google image models are fantastic, lot easier to orientate and understand what's going on than the black screen with the call signs. Thanks!!
That's true, it is often hard to know where the airport is in some of the videos.
If you’ve ever been to Baltimore, you’d also know that the approach ends of 28 and 33 are completely obscured from one another by a large hill. Kind of a curious deal. Without ATC, you’d be completely in the dark on what was going on on the other side
Agree, was going to comment on the new graphics too, but just gave yours a thumbs up :)
@@cgfacer3022 Interesting. I was not aware of that, but have never flown through Baltimore.
@@ThatAviatorGal Yea the diagram is nice too, this is just bit more visual for us filthy casuals / potential future pilots. :) I think there's 3 kinds they use I guess.
She was genuinely so nice and she spotted her mistake quickly you can just feel the joy leaving her voice as the situation progresses. I just hope that the only reason he wanted a number was so he could file a company report as for the reason behind the go around
@@jonathanparle8429 and sometimes it really is neither... it could be she expected endeavor to roll faster after she cleared them for takeoff because most usually do but at the same time endeavor is not obligated to roll any faster then they are able to and nobody was in the cockpit with them either. sometimes moving traffic like this at big airports just means you'll have the occasional go-around to maintain separation, no real loss of safety but always to be avoided as much as possible.
As a Southwest guy that flies in and out of Baltimore all the time she is the kindest controller in the country and very competent. It’s a simple go around for traffic conflict. End of conversation. No big deal happens every day of the week across the country great job to the most cheerful controller in the country 👍
As another said, normal ops at BWI. She's worked me in as GA a few times and always incredibly polite and professional, not an every day thing at a Bravo for a GA flight. Hope nothing major comes of it and she's welcome at my local airport if so. Far from her counterpart at SFO.
Need to call her SFO counterpart Go Around Gloria.
I dont think it will at all she did what she did out of pure precaution, go arounds are not dangerous, theyre just a hassle. If the traffic data is accurate at all, 90% of controllers wouldve let them get alot closer. This was not a close call, it was a courtesy call. She told the small jet to hurry up and they did.
Its normal ops to almost run one plane into another?
@@willdavis3802they didn’t almost run into each other
@@willdavis3802 normal to depart 28 and land 33L
I think the pilot was trying to be a little snarky after her mistake and maybe expect some attitude back… but then her kindness and pleasantness seemed to have caught him off guard for the better 🤣
She sounds so sweet 😭😭😭
agreed, His snarkiness didn't seem necessary and she was sooo friendly!
Hopefully he is taking her out for dinner, professionally only of course.
Idk, it just seemed like he was trying to be cheeky about it. Nothing here really came across as upset or hostile.
One note I'll make, is instead of directly asking "What was the reason for the go-around" the first time, they said "Inquiring minds want to know", which I think she interpreted as them expecting a turn. I'm sure the main reason they want it is just that they have to put it into a report to the company.
Close ops like this on those runways at BWI is quite normal. Depart 28 land 33L is the preferred setup at that airport. Controller just misjudged this one - that's all. Thought she could get the RJ out quick enough and couldn't.
Not only that, but he also said "We'll find out later." and "We want to know why" and "whichever I can get an answer", but he never actually asked a question or said what he wanted to know! Sure he assumed they knew he was asking for the go around reason, but instead of being passive aggressive, he should have clearly asked and would have gotten his answer without needing a phone number.
Exactly. Instead of beating round the bush with vague statements, just ask her the question, which he never did.
"What's the reason for the go-around?"
"Noise abatement."
"That's ridiculous. How much noise could we possibly make up here?!"
"Sir, have you ever heard the noise a 747 makes when it hits a 727?"
@@sintillate1913 He wasn't interested in an answer, just wanted to beat his chest a little with the tower.
Why didn’t she just hold the RJ? No traffic landing on that runway and if it’s not rolling by a certain time it’s not going to clear.
This woman is INCREDIBLE!!! Each and every time she handles our aircraft
You're gender assuming. That's inexcusable.
P. S. Just wanted to say something ridiculous you could easily hear nowadays.
“Baltimore Tower, Southwest 1940. Possible ATC deviation. Please advise when ready to provide phone number. We are ready to copy.” Wait. What?
That is how you defuse a situation. Good job controller.
I’ve flown into BWI several times and that controller is the absolute best attitude in the country.
She was clear, concise and polite and she made a mistake which she admitted to like a, what? Oh, I know - a REAL HUMAN BEING!
The pilots do sound slightly annoyed, but everyone kept it clean and professional I think.
She did? Whats the time stamp for this admission?
@@michaelhorne8366At 1.02 she asks the Endeavour to “keep it rolling”, which it did but obviously not quickly enough for separation purposes. At 2.26 she says “Sorry” to the Southwest pilots, I assume for not having the Endeavour ‘hold’ on the runway.
@@wallabybob3020 Hmm, I interpreted that sorry as an apology for not providing the number before handing off to departure, maybe buying herself some time to suss out what happened before he came back in. I see what you mean, but it's certainly not the resounding apology you would expect for such an easily avoidable situation though.
@@michaelhorne8366 True. “I’m sorry” doesn’t normally mean it’s the end of the matter with ATC, especially when phone numbers are exchanged, so it would have been interesting to hear the conversation they had later.
Even the Pilot sounded respectful when asking for the number, it doesn't mean its personal, sometimes it's a company or even training requirement to go through the process of calling 'the number'.
I looked for a comment like this. Im not a pilot, but it seemed to me that he was more up set on the return. Like if he got an explanation on the departure it would have been fine. I think both people at different times were overly stressed, her mistake and his forced to change plans suddenly. I think at the end she wanted to get it handled but he need it to be over to continue his duties.
Incredibly respectful
I've only been an airline pilot in the US for about 9 months now but I can say with certainty that Baltimore Tower controllers are the friendliest by far. Why some other major airport controllers can't be more like them I have no idea. . .
*cough*atlanta*cough*
@@WX4CB exactly!
Not a pilot but I went to Home Depot the other day and the cashier had a very similar friendly deposition with the half dozen of us at her till. It was so refreshing to see someone who obliviously enjoyed interacting with customers. Something pretty rare nowadays.
They will eventually send all the nice controllers to Houston to beat it out of them.
Have you heard the tower and ground at any New York airports?? Friendly is not the first adjective that comes to mind.
How did she manage to get a job at ATC being so nice? :)
She's awesome to talk to on the radio
Been flying into BWI for years, she is one of the nicest controllers in the Nation. SW guy needs a binki, this aint the CFI school days, stuff happens.
I’m sure he just has to file a report, no?
Pilot or ATC, nobody expects you to not make mistakes. It's about how you handle them and your attitude. Thumbs up.
bruh what? I absolute expect my airplane pilot to not fuck it up.
@@bosshog8844 do you ever make mistakes at your job?
@@petergriffin8767 the mistakes of ATC or an airline pilot can affect the lives of hundreds of people so mistakes are less acceptable than at your typical job. Especially a mistake where one plane is put in the path of another.
Attitude & Altitude, which in this case she did brilliantly
@@bosshog8844 making a mistake and “fuck up” are different things.
Fucking up is making a extremly big mistake or making a series of smaller mistakes that adds up to be a big one. And if u fucked up, you fucked up… pretty much impossible to be saved or make up for.
But simply making a mistake… that’s something everyone does every day and in most cases several times every single day. Even pilots and atc… I would actually say there are not a single pilot or atc that have gone through a workday without any mistakes made at all. The thing is that the mistakes made are tiny and insignificant and/or repaired before they could make any harm.
"Yes sir, you see there was an airplane in your way. Thank you have a great day!"
She sounded super pleasant so hopefully she recovers from the “call”.
my guess it wasn't that bad. just a conversation of understanding.
Never mind the call, it's the date....
she sounds loopy
True. I mean I feel like she did nothing wrong tbh. Told the SWA to go around, correct move.
I don't think there was anything to recover from - she was in control the whole time - she saw early that the departing aircraft wasn't being quick enough, and called the go around early too. Super safe, no panic, aircraft kept apart.
Has to be one of the friendliest controllers I've heard...
She must have hidden that during the job interview.
1) tower screwed up, but a minor mistake that happens every day around the country
2) pilot got weirdly passive aggressive and never actually said the request
3) the controller came out smelling like roses despite having made the first minor mistake
I don't think he sounded all the passive aggressive. Pretty quick after the go around he called in with 'inquiring minds want to know' (referring to the reason for the go around, presumably to log it), and when it wasn't forthcoming I'm assuming he believed it wasn't something they wanted on frequency. All in all both sides sounded pretty normal to me at least.
Anywhere else in the world giving two aircraft clearance for the same runway would not be regarded as a minor mistake. The 'Cleared' in cleared to land/takeoff refers to the runway being cleared of all other aircraft. An aircraft that is cleared to land should never see an obstacle on the runway, even temporarily, after it has been cleared. This should be regarded as an incident with a decent slab of paperwork around reporting, not normal operations.
The controller came across as professional and deliberate, but that does not change the fact that controller SOP in the US has become dangerous, and pilots are getting concerned about it. Controllers are regularly putting aircraft into conflict and relying entirely on their communications equipment to avoid collisions. This procedure has a single human point of failure, and multiple equipment points of failure, on equipment not rated for this level of safety.
@@agsystems8220 They weren't cleared for the same runway. Take off runway crossed the landing runway. I get you have a larger point but the factually inaccurate beginning of your statement makes it seem like you didn't watch the incident and detracts from that point.
@@PineappleForFunThey were crossing runways and that could nearly have been a smoking hole where they crossed.Very poor controlling,the "controller" using non standard and very verbose R/T and the FAA system which is fail dangerous.
Pilot was too snippy in the latter part. He expected her to read between the lines and was mad she thought he wanted the turn (valid consideration for her to read and provide).
When she answers the phone, she tells the pilot: “ hey hold on a sec, Kennedy Steve wants a word with you first!@😅
I don't think he was snippy. He just needed to know the reason. I also think the transcript is wrong, he said "we just need to know why", not "we don't know why". He was also still polite in the end.
Now THIS is how to talk like a professional. Simply OUTSTANDING!
Thanks that’s my mom 😅
I love hearing from her. She’s so nice and friendly. We need more videos from KBWI
Thanks for the comment, that is my mom
Bet that Pilot is fun at party’s
She seemed to accept that she had goofed and didn't get defensive. If she maintained that during the phone call it says a lot about her character.
Wow, this controller sounds like she'll greet everyone with homemade cookies! Can we get more of her please? Excellent professionalism too, she's the whole package!
The only thing missing was the ATC calling the pilots "Sugar"
She’d fit right in at any southern destination.
the controller seems so nice
She made the decision which resulted in the safest possible outcome.
Bless that lady. She is such a pleasure to hear on freq.
She did the complete opposite of make a decision resulting in the safest possible outcome. That decision would have been NOT clearing the other aircraft for takeoff.
It’s a standard squeeze play. Most of the time it works. Go arounds are inconvenient but a necessary part of a busy airport. Nothing unprofessional here at all. Seems SWA disagreed but I’m sure it was an easy conversation.
I want to hear the recording of the phone call. Did he chew her out or ask her out? Inquiring minds want to know!
What business does he have to chew her out lol? That is ATC and the EDV couldn't start his roll with a plane on a three mile final? lol
Just documenting the go around for company reports. Just a little too snide about it.
@@justinhink4198 Could be an international captain used to flying abroad, and wondering why the hell tower was telling multiple aircraft the runway was clear at the same time. This is not up to the standards that apply everywhere else in the world.
SWA1940: Possible tower deviation
Lol this is on the EDV....three miles is more than enough time.
Lol!!
Wow, she apologized for go-around, that's really humility.
Nice that everyone sounds so friendly. Would happily spend a penny though... 😂
Nice and cordial turning of the tables. It’s good to see pilots standing up for themselves and their passengers!
Thanks for posting Victor!!
I'm really sure that phone call didn't go a bit farther than that. Controller admitted, apologized and that's it. Another go-around to the logbook.
Controller tried to allow for the most expeditious movement of aircraft and obviously thought it would work out. It didn't work out and the resulting go around was required to ensure no runway incursion. Don't be too quick for an "Atta Boy" for turning the tables and sticking it to the controller. You can be damn sure the controller, if kicked too hard, will be very much less likely to stive for expeditious movement of aircraft in the future. Careful what you wish for.
@@VASAviation Maybe he wanted to ask her out to dinner. Perhaps in a year or two, we'll hear a "and they lived happily ever after story". lol.
@@DavidBarkes You can tell she knew this was coming with her comment at 0:57. In retrospect she should have told Endeavor 5304 to hold while 1940 landed, but hindsight is always 20/20.
@@DavidBarkes This is pretty normal ops at BWI. Usually works out - just missed on this one. I've heard them firing off takeoffs on closer finals than that one when she gave them to go-ahead. I doubt anything is going to change. Plenty of times there's a line coming down to 33L and usually spaced correctly by approach to allow alternating landings on 33L and departures on 28 without much slack in-between.
Pilots also have a responsibility in these squeeze plays. When twr says the other traffic is on a 3 mi final, you shouldn't accept the t/o clearance unless you can really expedite. When I used to fly, the twr would often add the word "expedite"... but even without that extra terminology, we should take seriously when they say the other traffic's on short final and not accept the t/o clearance if we can't honestly expedite the departure.
"Without delay" seems to be a good one to use, I think.
Good point and with Rwy 28 being a departure runway, the departing aircraft could have waited if they needed to as there were no aircraft on final for that same runway. I'm sure there is a distance separation required for both aircraft and that distance was not met which led to the go around even if the departing aircraft was beyond the Rwy intersection.
@@artisanautobody3931 - absolutely, totally agree with that phraseology, whatever it takes. But, unfortunately, pilots often accept "no delay" t/o clearances but aren't really in the mindset to execute a truly expedited departure. This should probably be added to recurrent airline training, just to reinforce the scenario and sort of get it into the "muscle memory," so to speak... And, always, when you know another a/c's on pretty short final and you're given a tight clearance, you really don't have to accept the clearance when a go-around for the other a/c is clearly foreseeable..
@@Spray-N-Pray -- yeah, I think if the closure gets less than 2 miles it's an automatic go around... I think the separation rule for squeeze play t/o clearances is 2 mi expanding to 3. But, obviously, the pilots have to really make the effort for those plays to work. Or, just not accept the clearance, which is often the wisest option.
This just isn’t true. At my airport, we’re not even allowed to use line up and wait, and I still use 3 miles as a safe distance to clear a plane for takeoff (from the hold short).
It seems likely that Endeavor delayed his takeoff roll, which is how this conflict precipitated.
Controllers (Baltimore, included...) used to ask us if we could accept an immediate takeoff clearance and be rolling within three seconds if given a taxi-into-position (line up and wait) instruction. If so accepted, we would acquiesce and taxi into position, get the engines spooled up and be ready to release the brakes as the traffic downfield cleared the runway and the takeoff order was still being verbalized by the tower controller. As the acknowledgment response by one of us in the cockpit was still being verbalized over the radio to the tower, the controller could hear in the background that our engines were already at takeoff power, and he could see through his binoculars that we were already rolling as he listened to our reply. There were no wasted seconds, and, I imagine, the controllers breathed a little easier just knowing that what they feared the most was NOT going to happen... I haven't heard a controller ask this of any pilot in a while, and I haven't observed such fleet-footedness from any pilot in several years. Has anyone of you out there participated in such a manner recently? This used to be common practice; it was fun to do, and you had to be "on your toes."
Held short of a Delta 320 doing this in ATL not even a month ago!
This answers some questions for me....
Southwest frequently does the 'turn and burn' takeoffs because it saves a little time. They also taxi faster than anyone else for the same reason.
This has to be one of the most polite phone number exchanges to have occurred on frequency.
The pilot is as upset as a passenger of a cancelled Southwest flight.
She’s fantastic! So easy to understand & very well spoken.
I've talked to her many times and she's always been great.
It’s so nice to hear someone who loves their work.
She did tell Endeavor to keep it rolling. Not sure how long they actually delayed before rolling though.
Plans dont always work out. But it's great to see/hear such a high level of professionalism on frequency.
That controller is definitely the friendliest one I’ve ever heard! She really does love her job!
“Baltimore Tower, Southwest 1940. Possible ATC deviation. Please advise when ready to provide phone number. We are ready to copy.” Wait. What?
lol she loves her job ? Really, maybe it's her first year, ask her in a few years after doing the graveyard shifts if she still loves her job - this job has a very high rate of depression, sick leave and burnouts.
Wow! She is the nicest, happiest ATC I have ever heard.
I was on this flight and reported it to VASAviation. The pilot was more than a little upset when he talked to us, he said something to the effect of "I've been flying for 30 years, and nothing like this has ever happened."
Suuuuure, he's never been given a go around due to conflicting traffic. It probably made it him 10 minutes late to dinner.
30 years without being given a go-around might be a world record.
not sure i believe any part of that
@@LT_AndyTylerThat's entirely possible. Go arounds are actually very rare.
Doesn't sound very convincing to me, he was probably just having a bad hair day, lol
SW pilot just needed a reason for his flight report. Tower should have told the Endeavor to expedite, they could have refused if unable. No big deal really.
SW pilot just wanted a date.
No reporting requirement for a go around at SWA. Pilot being obnoxious and condescending to one of the kindest, and most professional controllers at BWI.
She did tell endeavor to keep rolling, and they did not.
Really the move should have been to tell them to hold once they stopped until southwest had landed, but it may not have been obvious to her that endeavor hadn't listened to her request until after they were rolling, and much better to not abort a takeoff and send southwest around.
This has to be the friendliest ATC voice on the planet!!
Always enjoy hearing her voice on frequency when I fly in
What a wonderful controller. Makes me wanna touch n goes at that airport all day long lol
A pilot that inquires the phone number of the tower??? This man knows no fear!!
He has no choice company will want to know what happened.
@@kimchi2780 ‘ATC instructed GA due to slow moving traffic on cross runway’ They don’t need a whole essay
That's gotta be the nicest and happiest controller I've heard.
I love her positivity! She made a mistake. I did like how calm the Pilot was. If she had just said for crossing traffic it would have been clear why they went around.
This is the nicest controller I've ever heard!
At least she’s super nice and nothing happened!!!!! Great professionalism from both sides!!!!!
I really appreciate that everybody remained professional and courteous and even in good spirits. I also appreciate that ATC triggered the go-around when it got a little too close instead of risking it. Better to exercise caution and eat the humble pie that comes with it than risk it. This just turned out a little too close, but I don't think anyone did anything wrong.
I really think the pilot wanted to know; we all have a right to know of situations that could potentially put us in serious danger. This was the professional way of asking for that info, giving the option to talk about it off a recorded line, especially after the controller offered to answer questions over the headsets.
The mad lad actually did the tower deviation meme
She was out for a long time @BWI, she got a royal welcome when she came back on the air. Hands out complements to everyone. Reminds me of Boston John.
Nothing wrong with this interaction at all until the SW pilot starts flexing.
she didnt do anything wrong. the EDV took too long on their roll.. 3.5 out on a CROSSING runway is forever. DCA launches SAME runway line up and wait 2 miles out and they get 6000 and airborne. Either the SWA wasnt actually 3.5 out or the EDV took their sweet time. Tower did everything right.
didn't she tell the landing pilot that crossing traffic would hold?
@@tchevrier She said traffic will hold AND depart. As in "traffic will hold in position AND depart.
@@xxhockeymaster03xx So what does "hold and depart" mean? Is traffic going to hold, or is traffic going to depart? What is the expectation of the pilot who is on approach? I would interpret that to mean that traffic is going to hold until I land then depart.
@@tchevrier read 3-10-16 of the JO 7110.65X. In plain english, what she said was "traffic will be instructed to line up and wait on crossing runway and will depart prior to your arrival".
@@xxhockeymaster03xx there is no section 3-10-16.
Little reverse uno action
I once asked NorCal approach for their number, because I wanted to ask them something off frequency. Their response was so guarded they must of thought I was going to try to get them fired. It’s funny, as pilots we don’t ever want to have to write down a number, but generally just accept it without argument.
Her positivity morphed into optimism and the RJ dipped her in $hit for it… they weren’t ready and knew about the SW at 3.5 out, they should not have rolled.
I get some level of frustration but the pilot monitoring did not need to let it get under his skin the way it did. Everyone knew what happened. He just wanted to make her say it on frequency. When he didn’t get that, he gave her the reverse “possible pilot deviation” business by asking for the number. That’s his prerogative but he was kind of a jerk about it.
Completely Agree... but... I'm sure protocol dictates that the SW pilot couldn't have just let it go. I sure wouldn't, but maybe a kinder way of asking off TWR freq.
@@avflyguy maybe. My understanding is the airlines want to know the reason for go around ($$) but maybe he needed more than “ATC directed for aircraft in the runway.” Because that’s all she is going to tell him on the phone. Whether it was the pilot of the other aircraft or her, it doesn’t matter.
In the Navy it didn’t really matter that much. At least not for monetary reasons. :)
Betcha he left his gear down until he was back in pattern ;)
@@RCleve Shouldn't matter to him, as long as they're in the air he's getting paid.
Squeeze play didn’t work and she fixed it. Excellent demeanor by ATC and she was very non-confrontational. Pilot probably has heard too many UA-cam and media incidents so now everything is unsafe according to them. Go arounds happen as an out to fix an unsafe situation. I liked her attitude and is definitely something I can learn from as well.
ATC sounds nice, i finally get to hear one
Sounds like a very professional controller that enjoys her job
I definitely want her phone number, regardless of the situation!
what if she is 66
@@j.a.3138 I'll still take it.
Usually anything above 3 miles is fine for sending an aircraft out, guess the Endeavor didn’t roll fast enough. Fortunately everyone remained professional here, a nice break from many incidents we’ve seen here.
You could be right. There is just not enough information to tell for sure. I will say that Endeavor operates a lot out of NYC and getting rolling quickly on the takeoff is not at all unusual. Especially when you know there is landing traffic on a crossing runway. It is also possible that when she said landing traffic on a 3.5 mile final it was more like 3 or less. It’s just impossible to tell without more info.
@@jakejohnson114 You can have a look on flightaware. Endeavor was told to keep rolling and instead stopped and waited before taking off. Well within their right to do so, no fault on the nice ATC lady though.
Great controller,sounds very pleasant to work with.
She is hands down my favorite BWI controller. Im always pleased when I hear her on the freq!
Wow! That is the friendliest ATC I've ever heard. At times a little bit too "informal", but I'm sure she brightens the day of all the pilots in and out.
I think 5304's slow departure caused the situation, but the controller should've asked them for an expedited takeoff with no delay, not to line up and wait... Unlike some other instances, everyone here was very professional. Nice to see.
She said keep it rolling and cleared for takeoff. Pretty clear on the intentions and that traffic was on final. It just didn't work out, everyone was safe, just some dinosaurs killed and the SW pilots got some go around training for free.
She said traffic was on 5 mile final. These pilots should have not farted around. More than likey, they weren't completely ready, and said nothing. Normally, I'm on the pilot's side, but you can't burn up a minute when the other plane is going 3 miles a minute. It's first grade math 🤷♂️
25 years of professional flying. Shit throwing monkeys are more fun to hang out than most pilots I’ve met.
Well ain't she just the sweetest southern peach?
That accent was the best I've heard on a radio.
I didn't hear the pilot actually ask, "what was the reason for go around". They said "inquiring minds want to know", which is a pretty vague statement. The controller took that as wanting to know directions, and so she told them to turn left to 280 (or 200, I don't recall now). I think the controller was a little confused as to what was going on. The pilot was never really clear with his question or intent. Number one rule of radio communication is to be clear and concise. The statement "Inquiring minds want to know" is neither of those. The controller may, or may not have goofed. I don't know the regulations enough to say so, but I'm sure there are plenty of experts who do know. The point is she recognized far before it was an emergency and she took steps to maintain safety for everyone involved. I don't know about you, but I would think that's a controllers #1 job? Making sure aircraft don't fly into each seems like a very safety oriented endeavor. Like I said, I don't know enough to have an educated opinion, but my personal opinion is the pilot could have been clearer with his request. If he needs to justify the go around and fuel expenditure with his company, okay, but I don't think FAA has any jurisdiction on whether a company has to pay more for fuel or not. That's the price of doing business.
Was it possible for anyone to get a word in with her pointless chatter clogging up the frequency?
I don't think they were even annoyed, just wanted to have it out in a private setting so she didn't look bad on the open airwaves.
I wouldn't even say have it out. It sounded like they just wanted to understand it better so they can report back to their superiors. It looks like the Endeavor was slow rolling and she could have said "no delay" to express the urgency of them getting rolling.
With crossing runways I would have thought clearing one plane to land and another to takeoff was always a recipe to disaster. That the SW flight responded so quickly prevented a big problem.
@michaelhayden, Crossing runway operations are very common, It does require the controller to be totally focused on the traffic. With adequate spacing provided by Approach control, the Tower controller can launch departures with minimum delays.
Curious to know what the atc standard separation is in this circumstance. Seemed really off that she cleared a crossing takeoff with someone on a 3.5 final. EWR typically doesn't let me cross 4/22 at low altitude (in a heli) with anyone on less than a 7 mile final. Previous airport i flew at for a few years would let me cross with traffic on a 3 mile (and even a GA on short final sometimes).
Other comments appear to explain that these tight things do happen quite often, and usually they work fine with go arounds being pretty rare (like one or two a day on a busy airport, which isn't a lot at all)
Young lady if you’re reading these comments, first I’m sorry you got famous for this. That guy was unnecessary and I absolutely love coming to BWI. You rock! Love, NK!
She told EDV5304 to keep it rolling. Next time make the guy sit there while the other aircraft land if he can't make an immediate take-off.
@@thomasfoster2 Keep it rolling means that.
@@thomasfoster2 keep it rolling specifically means hurry the F up please... Just because she didn't shout it doesn't mean the sense of urgency wasn't communicated.
@@thomasfoster2 And there was also zero sense of awareness in 5304's pilots, despite ATC had told them twice a plane was already on X mile final, they should either make it quicker pasting the intersection or decline the clearance and remain waiting.
I'm surprised they didn't all breake out in song... What a lovely voice.
Sounded like a simple go around for spacing that was perhaps partially a result of ATC judgment, and partially Endeavor taking a minute to get going. Everything appears to have worked like it should have when this happens, and with humans involved, its definitely going to happen. Everyone here was super professional.
Short of her killing me, it's going to be really hard to be mad at her.
Look, go arounds happen. Deal with it! You're not entitled to an explanation.
She sounds like a delight!
Honestly the nicest tower controller I’ve ever heard. On my way to BWI
Those procedures are the problem. Not the controller who is an undeniably sweet person.
I'm sure the SW pilots need a reason for the go-around for a report to their company. Probably nothing more than that. Pilots could have probably waited till they were on the ground. Seemed a little abrasive about it, but who knows? Could have been having a bad day. That tower controller is an absolute legend, though. I wish they were all that friendly. There's a couple at my local airport that when I hear their voice in my headset it brightens my day because they're always really nice and put everyone at ease. And a couple more that are a little less personable.
nobody needs to report go-arounds to the company...he is just being a dick
Technically SWA doesn’t necessarily require them to put a reason for go around, for good reason, as you don’t want them not going around thinking a particular reason will have knock on effects later on. No questions asked go arounds. However, 99% of the time you will still want to put a reason in, especially in these cases where it wasn’t within your control. Not sure why he didn’t just ask at the end when she said she had time what the reason was and she could’ve told him traffic didn’t expedite take off on time, had they rolled sooner it would’ve been fine.
@@OfficialSamuelC That's a good point on the no questions asked go arounds. Didn't think about that but that's the way it should be.
Everybody loves her at BWI.
Professionally handled.
No childish-crying and boo-hoo, she made a mistake and the pilots kept their cool.
I bet they ended on good terms. THIS is how it should ALWAYS be done.
As someone else said, everyone kept their cool on radio, but not as much off-radio. Heh.
Too much unneeded talking! (Chit-Chat) Focus on the 100, 200, or 300 souls on board 😶