True, not everyone is going to fill out a survey, but I don’t agree that the only ones that bother to do so are unhappy. Yes, people who complain are more vocal. If you’re lucky they fill out a survey and you can learn from it. But, when they are happy, they will let you know, too. Especially if you ask them the right way.
@@ShepHykenSpeaker oah my Thank you for replying, wasn't expecting you will reply. I learn alot from you because of you I could secure my jop at the first place.
@@ShepHykenSpeaker 100% agree with your response. and keep the survey short and sweet you lose me after about 6 questions. To me 3 or 4 important questions are best.
What if you have no control over the content of the survey or when it is sent but you are tasked with increasing survey response numbers? How can I train my store level staff to increase our numbers?
Make it easy for customers to take the survey. Is it in-store, online, accessed via email, opened with a QR code, etc.? Find the ways that are most convenient for the customer to access the survey. Train employees on the process and words that get customers to take the survey. Promise it will be short (respecting the customer’s time). If you don’t have control over the survey content, and the survey is creating a problem, then it’s incumbent to share that information with whoever is in charge of the survey. With enough customers, the length of the survey and the questions can be an experiment. Test and test some more. Find out what survey gets the most response. Then, as mentioned, make it easy for the customers to take it.
@@ShepHykenSpeaker it is emailed and I’m not allowed to know who will get it but am told it will be randomly sent to customers who are part of our rewards program. What are some good buzz words to teach my employees to entice customers to look for the survey in their email?
90 % of surveys are 'check the box that applies' 20 30 40 boxes,, seldom to never is there a space at the bottom for suggestions complaints every box to check carries what the surveyer THINKS what the customer desires,,the real stuff appears when you are told NO DONT BOTHER ME WITH SURVEYS,because of no suggestion box at the bottom,,like in your company maybe?
When you solve all the issues and the customer is happy they won't bother to give survey but when a customer is angry sure they will give you survey
True, not everyone is going to fill out a survey, but I don’t agree that the only ones that bother to do so are unhappy. Yes, people who complain are more vocal. If you’re lucky they fill out a survey and you can learn from it. But, when they are happy, they will let you know, too. Especially if you ask them the right way.
@@ShepHykenSpeaker oah my Thank you for replying, wasn't expecting you will reply. I learn alot from you because of you I could secure my jop at the first place.
@@ShepHykenSpeaker 100% agree with your response. and keep the survey short and sweet you lose me after about 6 questions. To me 3 or 4 important questions are best.
Big facts omg that ain't nothing but the TRUTH
Thank you so much for your help!!
Thanks for watching!
What if you dont write the surveys?
Exactly
What if you have no control over the content of the survey or when it is sent but you are tasked with increasing survey response numbers? How can I train my store level staff to increase our numbers?
Make it easy for customers to take the survey. Is it in-store, online, accessed via email, opened with a QR code, etc.? Find the ways that are most convenient for the customer to access the survey. Train employees on the process and words that get customers to take the survey. Promise it will be short (respecting the customer’s time). If you don’t have control over the survey content, and the survey is creating a problem, then it’s incumbent to share that information with whoever is in charge of the survey. With enough customers, the length of the survey and the questions can be an experiment. Test and test some more. Find out what survey gets the most response. Then, as mentioned, make it easy for the customers to take it.
@@ShepHykenSpeaker it is emailed and I’m not allowed to know who will get it but am told it will be randomly sent to customers who are part of our rewards program. What are some good buzz words to teach my employees to entice customers to look for the survey in their email?
Thank you for this help I work at ibex
90 % of surveys are 'check the box that applies'
20 30 40 boxes,, seldom to never is there a space at the bottom for suggestions complaints
every box to check carries what the surveyer THINKS what the customer desires,,the real stuff appears when you are told NO DONT BOTHER ME WITH SURVEYS,because of no suggestion box at the bottom,,like in your company maybe?
Outstanding!!
Fuck these surveys. I am burned out.
Great thank you Shep!