Deutsche Bahn ICE train at its worst: Our first class fiasco
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- Опубліковано 28 лип 2024
- We planned for a first-class trip on the German ICE train. But we got the normal Deutsche Bahn train experience on this trip. Learn what started badly at the DB Lounge in Frankfurt and ended even worse during the day.
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✈️🚄 Trip details:
Route: Frankfurt Airport long-distance train station to Basel SBB
Date: Aug. 3, 2023
Train company: Deutsche Bahn (DB)
Train type: Intercity Express (ICE)
Class of service: First class (standing), second class
Paid with: Miles as part of a Lufthansa ticket
🎬 Related videos mentioned:
First class trains in Sweden: • Is the new SJ 3000 Swe...
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⌚ Sections in this video (Deutsche Bahn ICE train at its worst: Our first class fiasco):
0:00 | ICE train Frankfurt to Basel
1:00 | DB Lounge at Frankfurt Airport
1:50 | The delays begin
2:46 | Boarding ICE at Frankfurt airport station
3:16 | Not the first class we were looking for
4:27 | The Deutsche Bahn solution
5:31 | Second class seat tour
6:28 | Last station in Germany
7:52 | Service and entertainment on board
8:13 | Arrival in Basel
9:14 | Swedish SJ first class train
🏢 Companies mentioned:
@DeutscheBahnKonzern
@DBPersonenverkehr
i am in shock
first of all, i have no idea how terrible deutch bahn ICE service could be lol
and second, i dont understand why you have very little amount of subscribers, considering the quality of your videos, you deserve more!
subbed :)
It's weird. German trains have a good reputation. Only outside Germany. People who use them regularly know what to expect.
Very informative Video
Thank you! Unfortunately my native Sweden is not much better. Will publish a not-so-great experience on the X2000 later this year.
One tip, if you have a small lay over at Mannheim Hauptbahnhof, check out City Döner, which is right outside the train station. Great food and might have provided extra energy after a frustrating experience with Lufthansa and DB!
Good tip for when I'm back ont he ICE later this month!
A few days ago I rode the Russian Sapsan train using a similar type of rolling stock. It wasn't in fact truly high-speed (the train never accelerated past 200 kmph even though the engineer announced that it would reach 250), but it was on time.
I would rather take on time than high speed!
Glad you like our higher speed offering! The food offerings are awesome on our Sapsan and the prices are reasonable. Come back before 2030, when we open a real high speed line going upwards of 450 kph, taking only two hours from Moscow to St. Petersburg. They've started construction a couple years ago and are now developing the rolling stock.
@@RussianSevereWeatherVideos всё равно лучший вариант между Петербургом и Москвой - это ночной поезд в купе. И по комфорту, и по деньгам.
@@warmike За два часа до Питера это уже быстрее чем самолётом. Удобно. Приехал утром, погулял, уехал вечером. Или живёшь в Питере, а ездишь на работу в Мск.
I believe the announcement was ”Wovon man nicht sprechen kann, darüber muss man schweigen.”
Wise words from the Germans!
The Austrian OBB is so much better by the way in OBB business class its higher than first.
And the Lounge or central railway stations better for my option.
I'm looking forward to riding an ÖBB train next month!
@MarkusTravels take the railjet it's equall to Germany ICE
I lived for 21 years in Germany and pre reunification trains were held up because of the train coming from west Berlin, very slow. But since reunification there's no excuse. Most long distance trains were delayed. They're worse than British trains for punctuality, really. From a new subscriber.
Thanks for watching!
Presumably EU261 applies for the delay caused by Lufthansa?
I tried it, but LH denied my claim twice already.
As an experienced ICE traveller, I never expect to get on the right train, I just get on the next best train in the right direction. The Deutsche Bahn staff actually doesn't care, what train you use, once your planned train is delayed or cancelled. In your particular situation, I would've just taken the first train to Mannheim, since there is usually a really easy connection to another train to Basel. At 1:35 you can see a train to Stuttgart via Manheim leaving at 13:27 on the departure board, that you could've just taken.
Nonetheless, the situation is absolutely unacceptable and especially for inexperienced travellers difficult to navigate.
I have also learned to expect disruptions on the German rails. I've recorded a few more videos on the ICE. The outbound trip was perfect, but then it all went south on the inbound trip. I plan to publish them later this year.
Whaat?? You didn’t get a seat with your first class ticket? That’s insane. I can assure you that Deutsche Bahn is the worst ever. I dread the days I have to take an ICE here. I always thought Germans value punctuality but this never seems to be the case here. Germans really need to work totally on their commitment towards customers. Looks like they don’t really care about any kind of customer service.
Even DHL is worse for its service. The worst part is that DHL staff are generally very arrogant and they taunt and haunt us.
Indeed, the difference between what people outside Germany think of Germany, and the reality, is quite stark.
You really had an horrible trip on that one
Thanks for watching!
Shank you for träveling wiss Deutsche Bahn 😂
It's all part of the experience!