WQJR-E01 how to reduce the float

[@jasminemejia8453]

My ice maker is fresh out the box and everything is plugged in as instructed on instructions but it has been a few hours and it is not making ice. What can be causing this? Am I doing something wrong? Is it defective?

[@Commercial-icemaker]

Hi there, could you please provide a video to our support email: [e-mail]