What Happened to Thai Airways? B787 Bangkok to Kuala Lumpur
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- Опубліковано 30 вер 2024
- Thai Airways was a great airline but started its decline in the early 2000s. Since COVID, Thai has lost about 50% of its fleet as their A380, 747, older 777s and A330 were all grounded. Thai Airways has also stopped flying domestically altogether. As a result, there are no more wide-body flights in Thailand.
This is my first Thai Airways flight in nearly 4 years. I started my trip at Bangkok Suvarnabhumi Airport. I visited the new Royal Orchid Prestige lounge. There is a good amount of food in the new lounge but many other Thai Airways lounges including the Royal Orchid Spa are still closed.
The Thai B787-9 has the new individual pod seat in Business Class. However, Thai’s Business class product is generally one generation behind and with a lot of inconsistency across the fleet. The Economy Class seating on 787-9, however, has decent legroom with a footrest. There are several cutbacks in service; there are no more printed menus, or newspapers and magazines. On regional flights, the cabin crew no longer wears the traditional Thai dress. The food in Business Class is fairly simple. I gave my final thought at the end of my flight.
It was correct to point out that Thai’s massive decline is due to bad management. Could have also mentioned epic amounts of corruption! But the Thai crew and staff are usually wonderful and remain so loyal and dedicated. They deserve better and so do the customers who pay very high prices to fly TG!
I agree, the crew are generally lovely on TG and one of the reason many love to fly with THAI.
Corruption is the main reason for the downfall of Thai Airways, the fact that they have multi brand aircrafts and engines shows the amount of lobbyists they collect from
Corruption is the keyword here. Greed and social status have been normalized in Thai culture, it's a given; the problem is not having a check and balance policy and enforcement in place at any corporate or political level. Unfortunately, the working class ( aka the crew/staff ) are the ones that carry the results of corruption while also taking care of the bottom poor along with it. It's very prevalent in Thailand since everything is centralized in one city: Bangkok. Welcome to Thailand. 😊
Absolutely true
@@chaikitsakol back when someone thought investing in A340 for US flight was a good idea
Couldn't agree more. Old Thai Airways used to be unbeatable in my childhood. The meals and services it provided were not at all the same level as now. The food was the best I've ever had in economy class on any Asian airline. They even gave every kid on the plane a Boeing 747 metal model THAI toy airplane when I was a kid. Until the last time, I flew Thai Airways because of the good impression I had of them as a child. I chose Thai Airways to fly from London to Bangkok. The flight from London to Bangkok was an experience that destroyed my childhood memories. Thai Airways is not as good as it was before in every way. Thank you Sam for being so bold, to tell the truth. I hope this video will inspire the management of Thai Airways and hopefully, Thai Airways will become better in the future.
As a Thai, I agree with what you review in this video. Nowadays they need to survive. So everything that used to be premium becomes average. But the staff hospitality is always memorable.
No Thai has lag behind with the fake smiles... Others Airlines has better service from the heart.
some neighbor can't hide their envy😊
Nah . The top management are too corrupted. Taking huge salaries and doing nothing enough for the companies.
Same as malaysia airlines..
Singapore airlines are doing so well
From what I saw with the staff on this video, I totally agree with you Phasphitak. They all seemed genuinely warm and friendly flight attendants.
@@ngkeong3387 that great I’m not the only one the same thought
In Thai airways’ defence, Kuala Lumpur is a very short flight, and the crew actually have to change their uniforms before landing. Given the fact that there’s very little time between the end of service and landing, it would be impractical to change their uniform to the Thai dress during the flight. It’s a stupid rule that only Thai dresses can be worn onboard and at their lounges, essentially they want only people flying Thai to see the beautiful Thai dresses.
Thai Airways crew used to wear Thai dress on even domestic flight, on every flight. This was a unique advantage of setting them apart of welcoming guest with their trade mark "smooth as silk".
@@SamChui I see. But over the past few years, even before corona came along, I noticed that the crew onboard would not wear their Thai dresses on domestic/quick turnaround flights.
My Mother still have her Thai Airways full Purple silk dress from 1990s. As Thai, 1990-2000 was a golden age, The thai dress is an absolute pride. I wish they bring back that uniform. After long and arduous work week in strange land, there is such comfort in stepping into our national Airline (Thai) it like. Feels like mom picking me up from school.
@@SamChui Makes sense
@@SamChui Thai Airways hasn’t been wearing Thai dress on domestic/short haul flights before covid.
Regarding the crew uniform for the ladies, you must know that the beautiful and traditional Thai silk dress that the female attendants some wear are only permissible when they are inside the aircraft. When they leave the aircraft they must put on the standard "western" two piece that you see in this video. The latter is the uniform that is recognised by immigration officials worldwide when clearing immigration to enter or exit a country. The reason why the Thai silk dresses are not recognised is because there are too many varieties of these (in order to exhibit the richness of colors and texture). Because there is no standardized color, it cannot be worn as an official female cabin crew uniform. Therefore you only see these worn on longer flights. What happens is that the ladies will wear the official crew uniform to clear immigration and enter the plane. Only when they are inside, do they change into the traditional dresses. Before arriving at the destination, they need to change back into the official uniform before they can deplane and clear immigration. Thus, for short regional flights, it is too time consuming to put on these traditional dresses. I know this because I used to work as a ground services manager in Singapore and if there is a crew change, you'd see the outgoing female attendants requesting to board the plane 15 minutes earlier ahead of the male crew just so that they have time to change into the traditional dresses before passenger start boarding. On a final note, I think Thai also stopped giving each female passenger an orchid when disembarking the aircraft. Cost cutting everywhere is evident, not just at TG.
Hopefully, the airline will be profitable once again and bring back the exceptional Thai hospitality and food. Years ago, I flew my first A380 from CDG to BKK thru Thai Airways. It was unforgettable and a great experience. A FA accompanied me to tour the whole aircraft despite not being a stature of Sam Chui.
To be profitable they need to get rid of all the military personal that sit on the board who have no understanding of running an airline and get rid of all the suspect perks and benefits they get and their family members get- bring in a foreigner who knows what they are doing!, Examine staffing levels of the airline - which always seems bloated! The house needs to be cleaned up so badly - forget the saving face attitude . Thai is so far gone they are still trying to clean-up dodgy engine deals they did with RR from 20+ years ago.
@@theshadow1812 it was a problem inherited by previous gov. Covid let alone doesn’t help with the business’ profitability.
Fortunately, the airline has recovered from the COVID crisis, earning more than 56 million dollars in profit this year alone.
FYI
At SVB airport
For 787 all series.-8,-9 or even -10.
The aero bridge can be connected to the door 1 left only.
They say due to the design of the aero bridge here.
When the bridge swings from parking position.
It is too close to the left engine if the bridge is going to connect to the door 2 left.
They don’t want to take any risk hitting the engine while docking.
So the bridge will be connected to only door 1 left.
Boarding the -10 with full house passengers will take very long time to complete and makes discomfort to the passenger in the front.
Every airline suffers from this issue!
@@mshafimd
I don't know either but at some other domestic airports in Thailand.The aero bridge can be connected to door 2 left as usual,like at Phuket or Chaingmai.
@@mshafimd more like the bridge might have been there before the 787 was even build.
on the other hand from a aircraft manufacturer it is near impossible to take in consideration every version of every airport.
I can imagine that when the terminal or atleast the airbriges will have to be replaced (end of their service life) with a version that does accommodate better to the then latest option.
I got to say young generation of flight attendants in Thailand think they are privileged since they got the top job out of university. You cannot expect humble/ staff hospitality from young flight attendant who feel privileged (Hi so like).
I flew Thai airways about 4 years ago from Melbourne to Bangkok. I am not a seasoned traveller by any means. But I flew economy and found it to be pretty comfortable with decent room and good service
Yeah my last Thai trip, lounge was closed, flight was expensive and completely full with dozens or planes parked in Bangkok Airport. Disappointing experience vs the last 15 years flying business with them.
Not just Thai Airways, they are all cutting back. Great to see the Flight Attendents still smile and friendly.
This airline scammed me back in Nov by oversold ticket, refused boarding, refused to refund, refused to give refusal doc, even refused to let me talk to their supervisor over the counter.
Yea same from fuk , the annoying Japanese check in ppl that i hates and they should fire and warned
the new customer service experience....?
Stay in Thailand longer and see what real scams are.
Then take it up with your credit card company if it was so bad. They’ll refund you. Don’t come on here to share your unverified story. Example: Did you check in online to hold your place? Or did you just come to the airport last minute and expect a seat. Oversold flights happen globally especially in America, not Thailand alone. Don’t come here with misinformation.
That’s why you always pay with a card!
Sam, I have lived in Thailand for the las 7 years and this typical. I never fly Thai Airways. I have a new outlook when it comes to life in Thailand: Low Expectations. My last Thai Airways flight was in 2013.
Like you Sam I remember TG from those good old days. Sadly it's not only TG where the service standard has dropped, take a look at SQ. My recent experience on several SQ flights revealed a big decline in service standard. 😪
Thai Smile will fly to Surabaya from the 1st of February, this is quite interesting since Surabaya-Bangkok route is actually an old route which ever flew by AirAsia Indonesia in 2010s
I think some flag carriers in Asia suffered a lot during pandemic plus mismanagement as well. Garuda Indonesia, Malaysia Airlines, Thai Airways are the most impacted.
Agreed and unfortunately it’s always bad management combined with good crews
Till now the culprit country has not admitted of its guilt and cause to the global pandemic.
And corruption
first
Thai Airways was at its best during the early 90s. The last time I flew with them was way back in 2013 and I was quite shocked to see how bad they had become (food, service by cabin crews, cleanliness etc).
The exterior of the terminal at Suvarnabhumi airport reminds me of the Emirates terminal at Dubai
Dubai copied Bangkok airport.
Thai Airways is one of the worst airlines I have ever experienced. It took me more than 42 hours to go back home from Thiland to Sweden. The service was awful and when I reached Arlanda I had already the connecting flight and no one was there to help or provide another flight and I was wondering for 14 more hours with absolutely NO service at all at the airport to go back home. I wrote to them more than ten times and the only thing they did was just ignoring and saying we have nothing to give you but apology 😤🤯How an airline can be so irresponsible 🤬they have to stop working 👎what they do is obvious robbery
Was on this flight to and fro KL to BKK over the Christmas period and I felt a bit let down by the service....this was a connecting flight to Zurich. On the long haul it wasn't any better either....
certainly a tad below the pre-pandemic days. Not only that, wasn't spared the notorious delay, last minute gate change that had us walking from one end of the airport to the other end.....and aircraft change.....
My first 747 flight as an avgeek was with Thai back in 2017, flew a 777-200 on the return flight. The economy cabins were indeed a bit dated, so it’s good to see a really up-to-date on on this 787-9. The food was a bit meh, but on my flights, the crew was the standout aspect. One was kind enough to take me to see the 744s upper deck and first class section after landing and I still have the photos after all these years. Thai should be coming out of bankruptcy procreation very soon, here’s to a brighter future for them. Their employees deserve better for sure.
Sorry to hear your flight experience wasn't great! Take your point on the management bit although airlines are extremely complex businesses to run - even good management teams sometimes struggle. Surely your next flight will be better, Sam☺
Last time Thai Airways was great when I flew them in 2005. Now its no better than Batik Air or AirAsia (I think).
You obviously are a employee and looking forward to your gold-plated pension, while still enjoying all the privileges of the glory years ie long stopovers,5 star hotels etc. A complete joke.
My last experience with Thai airways from Munich to Bangkok in July 22 was horrible. The Shrimp salad gave me a horrible food poisoning. My 2 hours layover on my way to Melbourne turned to 2 days sleeping in a hotel and seeing doctors frequently.
I had to fight staff to get a replacement flight and accomodation for their fault.
Sam: "Everything about your airline is awful now."
Flight attendant: "Thank you so much!"
Sam - good to see you get back to honest balanced reviews. The customer experience for normal people isn't great and the airlines standards are slipping all across the board. Granted they are not helped by ridiculous legislation and costs being imposed on them.
agreed, the airline senior management has changed so many times in the last couple years after the government implied there was corruption at senior levels
ya, it's about time sam does unbiased reviews. let's hope it continues. this video was nicely done
Finally balance review paid or unpaid
Or obnoxious demands from passengers and constant non-compliance
My review is always balanced. I never try to express myself in a negative way because all review video is based on 1 flight occasion, it would be wrong and unfair to flag something down base on a single flight. If you watch more of my video, you will see I give positive and negative comments, in a constructive manner rather than exaggeration.
Wishing one day will be in a plane, l am from
From Zimbabwe
Usatinyadzise iwe.
@@fuilik1 ndo fair zvee iwe wakamboikwira here musoro bhangu or wototenda Sam Chui
@user-bu6vr4dj2x Oky How are you
@@Doxmilitary1 Saka unofunga kuti handisati ndambokwira ndege? Musoro bangu ndiwe namai vako
It cannot be that bad, I have watched the video and not a positive thing said
One of the worst airline in the world, fake smiles, terrible service, never again
As a Thai and aircraft enthusiast. I still like Thai Airways.
But I do understand the downfall they had during Covid-19 outbreak and internal issues (from inefficient aircrafts, engine problems and management)
Hope that we are back to Skytrax top ten some day
Sam. The Thai greeting you use (Sa-wat-dii-car) is only used by women. For men it is Sa-wat-dii-krap.
indeed, and I was also surprised that he hugged one of the staff (quite inappropriate).
i just want to point out many inaccuracies with this video.
1) Thai Airways has NOT retired their A330 fleet, it wasn't publicly announced and they are used on Asian routes to Japan and Korea. The older 777s are still used occasionally on routes to the Indian sub-continent and sometimes European routes.
2) When Sam mentions the bit about the "aircraft cemetery", most of those aircraft have been sold to buyers and they will be in use shortly with other operators.
3) Only the senior cabin crew will wear the Thai traditional dress, this applies for long haul flights as well.
4) There are printed menus, newspapers and magazines on longer routes.
5) Thai Airways does still fly domestically.
6) Sam, just because you don't listen, doesn't mean something is unclear. Thai Airways states clearly in their boarding announcement that masks are NOT mandatory on flights, but they are strongly encouraged.
such valuable information
thank you for spreading the truth. Many big UA-camrs are kicking Thai airways whilst they're in the dumps, because their business is not as good as other airlines. If any of them ever dared to venture into the economy cabin, they'd find a great product and service.
1) Yes, i've ever saw their old 772ER landing in Solo, Indonesia (the hometown of the current president, Jokowi) to send the Thai athletes for competing in the ASEAN Para Games in around August last year
You also have some inaccuracies in your comment.
1) They initially had plan to retire all aircraft types except for B787, A350, B777 (the ER if not mistaken). A330 (and if not mistaken an A380) was brought back due to high passenger demand.
5) TG itself does not fly domestic routes. Thai Smile (WE) flies them.
6) There is a section on the website, but I don't think it is clear. There is a COVID-19 travel information section. But I can't seem to find where it states about recommendation for passengers.
@@kasyo2526
1) The A380 hasn't been brought back yet it's still being mulled. Yes they planned to retire them, but they decided not to. therefore my point is still valid.
5) Thai rarely (still does) operate the 777-200ER to Chiang Mai (from bkk). They also still fly to Phuket from Bangkok.
6) If you actually read my 6th point in the original message, you would see that they tell you that it is recommended to wear a mask during the boarding announcement.
EDIT: Forgot to mention for point number 5, Thai uses the A350-900 on the Bangkok- Phuket route
Thank you Sam! Love Boeing and Thai hospitality is just as nice! Not their fault changes at the corporate level. And that Tea looked so good!
I'm impressed that Thai Airways and even Thai Smile, the landing of the flight is very very smooth 👍
Thanks for the honest opinion Sam. I can see you actually have a lot of love for Thai Airways but I do agree a lot must be quickly improved for the airline's competitiveness and survival.
Thai Airways used to be one of my most favorite airlines. I took a lot of the flight TG601 from Hong Kong to Bangkok and I love their A380 especially on the business class. The last time I flied with them was in March 2022, still taking the TG601 but there's no more A380.😓
คอรัปชั่น
Totally agreed with your comment, Sam. I flew on a Thai airways from BKK to ARN last September, 2022. Cabin crew were understaffed. They served only two meals during the entire flight and didn't offer drinks proactively. You had to call cabin crew for the drinks. On board entertainment system didn't work properly and bathroom was not very clean. Hope they will listen to your feedback and improve its services.
Wow that’s the longest flight to/fr ARN. Am thinking for taking that but still surveying.
Was on the flight to Paris before Christmas. I was shocked to see the state of the plane , especially business class. Infotainment was far behind those from Middle Eastern airlines, even the food. I often argue with my wife, who is French, to which is better between AF and TG. I must say in a painful way that AF is better. I’m Thai and I love Thai Airways. But until then, I will go back to either Qatar or Emirates 😢
Sam you said it right. What I remember is Thai airlines used to be one of the top notch airlines from Asia. It used to be very hospitable and reasonable in old days.
Thanks. I like to keep my video positive and constructive. I hope Thai Airways will return to its glory days, time will tell.
Name a better asian airline
@@SamChui Please do fly with all fleet of Cebu Pacific: A320, A320Neo, A321, A321Neo, A330-300, A330Neo, and ATR 72. Thanx.
@@verifiedinthestreets9023ANA walks all over Thai.
Back in the early 80's, I few on one of the new A-300s with Thai. They were awesome back then.
I ❤Thai Airways , they can pass this problems! Missing them a lot and hope to fly with them this year again 🛫
Could you find a shorter international route by TG to do a review? Nope.
How about flying them to Europe or the US for a proper test.
Thai Airways have lots more to improve as the Airline is indebted and reconstructed from Bankruptcy. Hopefully with the new management. Thai Airways will be back on the Top Tenth best airline soon. Thai Airways hopes to get back onto stocks market exchange as earlier or later in 2027.
100% correct.... long climb out of bankruptcy...
@Andrew Holland totally agree with you. But what I start to see is that Thai Airways start to gain profits. If they keep continue gain profit like this for more over then 5 years and keep going. I am sure they will be out of debt very quickly.
Currently, Thai Airways brings less than 50 aircraft to serve, sometimes there will always be a problem with flight delays. It will soon be able to bring the rest of the aircraft back into service for sure. I also want to pray that Thai Airways can be restored to become one of the top airlines in Asia as well.
I pray that too
😂😂😂
I wish for that too, since Thai Airways is the only direct flight from Sweden to Bangkok and I don't want to have to make a stop on the way. So at least I am supporting them every year haha
I first flew Thai airways back in 2007 from kathmandu (tia) to bkk and from bkk to New York (jfk). My flight from ktm to bkk was on a Boeing 777 and from bkk to NY (jfk) was on airbus a340. Though I flew economy, the things that were given in flight was top Notch. A few years later (I guess it was after 2013) I had shifted to Thailand and took Thai airways from ktm to bkk. For some reason, I did feel the service of Thai airlines wasn't good. I actually preferred Nepal airlines service better (though they were still using the b 757 combi) back then. I must say, I was very lucky to fly over the north pole.
9:15 The only non-flat bed aircrafts in the current fleet is 777-200ER. There are 6 of them and they are used only on regional flight (mostly to India). The rest are all offering full flat bed in Business class (777-300ER, 787-8, 787-9, A350-900, retrofitted A330-300). Actually, this is better than the airline that Sam always praise like Emirates where there are 100+ 777-300ER with angled lie flat bed flying around.
I use in the last few month flight in business class with Thai airways I was in Bali singapore India …and I had very good service with nice food and champagne. Maybe you influencer and airline pay your ticket you expect a lot. For the price I pay I’m very happy with Thai service, better than qantas or British airways I travelled too
Most 787-8 and -9 only uses 1 door for boarding, any idea why?
Yea
good question why they dont use L1 and L2 doors...?
@@Farang_Lifestyles they cant use L2 i assume because of engine clearance
0:48 right wing is full of duct tapes ..lol
Thai Airways have suffered Turbulent times recently. It's really sad but back in 2005 I thought i'd flown with the Worlds best airline , It seems now the likes of Qatar and Emirates are now a World Class choice and, You even get a stop over from London ! Great Work Sam 🙏🙏 SAWADEE KAB 🙏🙏
I used to love Thai airways! That said… yesterday (1/19/23) I flew Thai business class from Narita to Bangkok. Really sad and pathetic. Food choices were terrible. Presentation just as bad. They need to listen to their customers. Singapore Airlines is my new choice. Consistency. And the whole masking virtue signaling has gotta stop…..with everyone.
very luxury
Was A LOYAL T GPAXAs you very properly mention the wheels came off about 20 years ago and the downward race to the bottom started.. The best thing in my opinion is to forget all the Thai-style smoke and mirrors and purported restructure. Let this poor dead horse die a dignified death, Bring in Non-Thai senior management and let a qualified and competent aviation company dr get this dead horse back on its feet. TG is also delusional about its pricing. Sadly those in company management appear incapable of running a bath let alone an airline. SQ and EVA are the benchmarks to aim for. Kudos to your fiar and forthright review
We just left Bangkok on Japan Airlines to the US with stop at Haneda. The cut back in service is not only affecting Thai Air Way. It was the same at Japanese Sakura Lounges. It used to be plenty of food and was self service. Now food service is centralized. It has a limited simple menu and food be is selected and served by three people inside a small cube. Drinks are still plenty and is self serviced. Food fare only slightly better on our round trip from Tokyo to Bangkok. But the cabin crews are still very nice and the 787-9 is roomy and comfortable. If you are in Bangkok, eat before you board. There's no better to enjoy better cuisine than Bangkok. Beat airline food any day. One local tell me Thai Airway is broke because the entire Royal Family flies free, so are many of the politicians.
I fly THAI almost every month with B777-ER its very old seats I am very disappointed. The only reason I still fly with THAI is because I have Gold card which gives me extra kilos and access to lounge.
This is very sad, Thai Air were always great! I flew to Thailand with them for so many times over a 20 year period, so I hope they recover and gain back that great reputation. The staff have always been amazing.
Why is it worth to fly business class for a flight that is under 2 hrs? Thai Airways(in my experience-old version as well- was polite and nice--but NEVER efficient-hand delivering food seat by seat vs from a cart and bringing drinks on a try vs a cart--all of which just waste time, esp on the shorter flights. I don't see the advantage of paying the higher price when traveling long-haul on thai airways, vs lower price with more efficient service. p.s. the food in economy is not nice and served in aluminum tins. Even the food you showed in business looked mediocre and equivalent to economy food in other airlines.
About to leave Bangkok now!
Thai Airways is at the end and almost bankrupt. I was flying last month with them. Was not good at all. PAL, Singapore Airlines are much better. I will avoid Thai Airways in the future.
Sam I like it when you’re more critical and honest of a airline; you’re almost always very nice but sometimes you do have to point out the deficiencies
Many flights with Thai airways myself, I would say the only good thing they have now is the crews. They’re so nice. The food used to be very good but now…
Unfortunately, Thailand has bigger problems than Thai Airways at the moment. Hoping for a brighter future for both Thailand AND the airlines.
When I lived in Thailand I ether flew a Thai airways a380 or 747 I am pretty sure it was a 747 but the airline is wonderful and its sad that they are not doing so well :(
I think going to thailand via changi on SQ.
Thai is the asian Sas...
Would have liked to have seen a bit of the KL airport interior at the end! Thanks for an informative video. Hope Thai Airways can get better.
The country has gone downhill in term of services and the reputation as a turism place is overrated.
Probably still the farang's fault anyway haha.
Sam you arent alone i left bangkok yesterday and there were heaps of planes parked :( hopefully thai can come back strong!
The hostess didn't understand you complaining haha, 🙄 I would be disappointed with that experience
Back in 2014 I went on Thai Airways 747 Sydney to Bangkok to London, I loved it. ❤
you wouldn't love it now
Sam, you se to be a nice man and I eBook your weekly updates on Saturday mornings. They replace the kid version of Saturday cartoons.
I hate to break it to you, but with the global economy about to hit a massive depression, you’ve only begun to see the beginnings of a plane graveyard. The entire US airport system shut down last week for a day and that’s just the beginning of what’s coming
The fact that anyone’s wearing a muzzle or ever sis is utterly ridiculous. The only way you’ll be able to fly safely and freely on your own terms in the near future is to fly privately. It will be interesting to see what the rates for those planes are in the future as prices hit rock bottom for anyone who can pay in cash. Don’t shoot the messenger.
Thai Airways always had such a sophisticated image, it’s so sad to see it hitting tough times, the staff are lovely it’s such a shame and they always had such a major presence at BKK Airport. I missed out on a final 747 flight SYD-BKK which was a shame. I thought their livery looked like a giant lollipop 😊
Thankfully they are re doing all the interior for the new a350
Poor old Sam, Instead of his usual, Expected freebie flight Thai airways must have made him personally pay $ for this flight hence the bad review! 😂
I always fly Thai Airways and love it. The Service is great and the staff is the best. I will fly Thai Airways today over any other. I fly the Bangkok Jakarta A350 fairly often. It's not as nice as the 787, but still very nice. Over all I am on Thai airways about 3 or 4 times a month. Its a great airline.
Depending on the governor who designed to buy ..and u know they don't care..only one thing they care is commission!!!
They are definitely struggling. Flew 3 times with them and more misses than hits. I try to avoid them on any of my flight segments. They do have some new planes with a new First and Business class that I got to try. But the service and offerings were a bit lacking even on the new plane. The other planes I flew in were really worn and dirty as well. I flew HKT>LHR, BKK>LHR, NRT>BKK.
Does Thai really fly to London from Phuket?
Honestly for the price you pay on business class with Thai Airways better to travel on economic class, you will save a lot of money for your holidays!!
Hello Sam! I am from Thailand and live in Thailand when I was younger Thai Airways was a amazing airline but now my family avoid using it. It's just too old now.
Gosh Thai Airways is like 80% old foreign male. I don't remember it being like this when I took it in the 90s.
Great video
Nice review. It seemed a bit tacky to berate a flight attendant in the galley. The decline in quality is not her fault.
Agreed. That was a real sneaky dig which I don’t think she understood.
The good thing about Sam's reviews is that he is very balanced. Unlike other channels that review airlines.
Thank you! I tried hard to maintain a balanced approach. I keep things constructive. At the end of the day, it is hard to draw a permanent conclusion base on one single flight. But I hope Thai Airways will climb back up to its glory with proper management.
We use 2 Gates some times Also rn on the flight that not far like Japan,South korea or some where that 5 hours+ they will wear the uniforms
Sir, good evening from India Mumbai i fly on the same route from Bangkok to Kaula Lumpur in 2016/17 with my wife flight no TG 415 Aircraft 777-300 19th November 2016 Dep: 8:45 Arr: 11:45 duration 2:10. I came to Bangkok Thailand by Thai Airways than went to Malaysia returned back to Bangkok and finally back to Mumbai by Thai Airways. Very nice experience i had no issue at the airport in Suvarnabhumi International Airport & in Malaysia KUL. Peaceful journey it was 🤣 I still remember the staff of Thai Airways and Crews. Good Experience.. yes, good content in your this video almost most of the flight in the world due to COVID they have to cut off the expenses for unwanted services to manage their balance sheet.
Hi Hollywood Sam, did you wash your hands and sanitise after you slummed it down in economy for five minutes for content. The great unwashed down there.
I'll be flying on a Thai Airways flight 777-300ER from Sydney to Bangkok. It'll be the first Thai Airways flight in just about over a decade (last time was one of their old 747-400s) and my first intl flight since 2018. This is some great insight on what to expect for next week.
And I do agree, it still looks tragic seeing lots of their planes grounded on the midfield. Hopefully business starts picking up for these airlines soon.
How was your experience? As i m planning to fly on the same flight.
@@Adnan-xf1mp Thai Airways has improved in terms of their customer service. As a Thai speaker I find the crew to be wonderful, and I always enjoy flying on the 777s. If you're flying economy, be sure to get up and stretch every couple of hours though. Like in most economy class cabins, the seats do tend to feel a bit much for a long haul.
@@Adnan-xf1mpI have flown this route twice recently. Nothing good or bad to report in cattle class. Watered, fed and arrived in one piece
Thai people should Watch the sam shui program .he talking about a problem of Thai international fight . ผมคนไทยไม่รู้จะพูดอย่างไร.
I flew Thai Airways right before covid hit and it already on the down. Major flight delays and not the service we had come to expect. The Thai government had inject much capital but I believe at their last request for help the government said no. It is sad to see they have not moved forward from near collapse
My experience with Thai Airways the flight attendants weren’t too friendly 🫢
Thanks for your honesty Sam. I do trust your reviews to show the reality as it is. By the way, I would have flown Air Asia to KL. The only difference is that Air Asia uses Klia2 and Thai Klia1. Thai is no longer up to the task of being a premium airline
Welcome to Kuala Lumpur, Sam. How I wish if I, by chance, meet you at the airport. ☺️ Hope you enjoy your stay in Malaysia, and all the food here. Being on Thai Airways flight for quite a number of times, Thai Airways is rather disappointing. The glory time isn't there anymore. Hope to see they show improvements in the near future. And I can't agree more on your statement, "notorious on aircraft swap at the last minute" that's so true!
Strange that Thai leaves their inactive aircraft parked at BKK rather than send them to a desert storage facility somewhere. All the rain and humidity can't be good for them, surely?
old video uhhh still have MH A380 in KLIA hahahahahahaha
I am an expat in Bangkok and never flew TG for years.
what do you take then?
@@user_cv8wysmstt Emirates all the way
Wouldn't recommend them, fly western airline if you can, even domestic flight, Bangkok Air is better. Thai Airways is a totally corrupted airline.
@@user_cv8wysmstt nick probably flys Nok Air....
@@Farang_Lifestyles why would I? Bit of a sad comment when you don’t know me.
Thai still owes me 2 return tickets from April 2020...??...a simple email would be appreciated...but No...NOTHING....they hoping I die soon....?
Sad to see once the legend of South East Asia, now many of their fleets are too old and the service is sub-standard than it used to be.
Yeah it is very sad like your head line. I used to enjoy your vdo. Unsubscribe bye Sam
Inflation is hitting everybody, so we can't really expect things to be exactly like they were before 2020. Improvements will come over time, hopefully.
Well on the flipside; as you experience, Thai people are some of the best in the planet to ask for a free upgrade.
They don't care if it will be unoccupied during your stay; whether it be in a plane or a hotel.
I love Thai people, they almost always give the customer their best despite problems out of their personal control.
Exactly. He just wanted free stuff
Business run by military will never be able to flourish and reach its full potential.
We nearly crossed paths at the BKK Thai lounge; however, when we were there (Monday evening - five days ago) the lounge was absolutely packed! We left. Our overnight A330 Tokyo flight was, as you said, far from the previous brilliant experiences we were use too with Thai Airways biz class. So I guess it’s not just your one flight.
Additionally, we flew three Thai Smile flights in prior weeks, some in Thai Smile Plus and it should be noted that for a regional airline, they were better than others in SE Asia (even if we didn’t earn UA miles 😂).