$4.92 Billion Company Vs. 2 YouTubers
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- Опубліковано 2 бер 2024
- The company came up with a genius trick to charge people a fee they didn't even know existed. We made a video about it, and now they're saying we lied. Where is the truth?
Full trick explained here: • This new ATM trick is ...
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Janek Rubeš & Honza Mikulka, Prague based journalists
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The fact it says "you have not been charged" when you cancel even though you have absolutely been charged should be criminal.
because it is
Factos
I mean... it is criminal
He hasn't gone into the menu cash & balance so he actually wasn't charged. I hate them as much as the next person, though let's try to stay factual.
But he was? and he said he was? What do you mean "factual"?@@fraizie6815
So they set up a scam, got mad they got exposed, and then lied to try and make it seem like they weren't scammers, instead of just ending the scam. Sneaky.
Probably even threaten with lawsuit unless they correct things like 6 months isn't new (well it is) etc....
I do not understand why they do it , that company has ATM's all over Europe at the most touristy places - they got to make a bank from transactions alone so why the shady tactics ?
They don't create product they provide service and just imagine how much they would make if they had reputation for the best ATM's all over Europe.
@@doposud $$$Yeah, I wonder why a bank would do that$$$
@@doposud Every business decision just comes down to how much profit it will make. The era of trustworthy business is all but gone today, at least for large companies. And the reason comes down to, if you aren't being cutthroat, your competitor is. They're always testing the boundaries of what clients will or won't put up with. And over time, the window of what is tolerated slowly slides and what used to be a "never" becomes the new normal. Combine that with the fact that these large companies have massive legal teams, and can easily absorb the cost of lawsuits, do silent settlements out of court, etc.
That's how scammers operate, they always tell the victim they aren't scammers and the good guys are
Sounds like something tRump would do!
Ah yes, the classic business strategy of "gaslight instead of correcting the issue."
Great reporting!
and then after years pay a 100 million dollars in court, but you scammed people for 10 billions. And even if you killed people in the process. Big pharma *caugh*
It's not only business, a lot of politicians use this strategy, too.
This is real journalism. Honest Guide is making a difference, where other media are too afraid. Keep going Janek!
He's been making a difference for years and years
What is your avatar
Agreed. Going out into the field, testing, researching, talking to people, and meeting people. Pundits taking information from other people and putting their opinion on it is not journalism and too many UA-cam pundits think they are journalists.
hopefully they don't end up like those fellows with boeing
I'm prreeetty sure that's not the reason, kiddo.
When the scale of your "scam" is big enough, it becomes a "business"
There're two more levels above that - government and religion
Give this man a job in government!
@@anandsharma7430agreed
basicly apple
@@anandsharma7430 Nah, a government is more like a group of toddlers trying to agree upon what to spend their allowance on while trying to make you follow their rules.
Any government based business tho, definitely an upgrade of a business scam. They charge you 5$ for administration for pretty much anything, while their YEARLY administration costs are maybe 150$. They charge you 15$ to remake your ID if you are late, when they can literally print them out at no cost (the budget for those buildings are 100% from taxpayments, that includes any cards or documents, so anything you pay there is "profit" for the government). I could increase the list a lot more.
Thats not to say that its wrong tho, because running a country costs a lot of money, and with politicians accepting money from the richest people to allow them to not pay taxes/avoid taxes by "temporary donating" their 3 million dollar art piece to a different museum each year, they have to resort to some form of money gathering.
The funniest shit tho? That people who are paid directly by the government, still have to do their taxes. Like, literally THE instance who can automatically pay your taxes according to all proper files without needing to have a special department doing that for you, for literally no extra cost (the IRS literally does your taxes for you, but for some reason, you still have to do your taxes).
And not even kidding, because government businesses make a profit, they have to pay a tax, even though 100% of their income go to the same source anyway.
This may be your most expensive video ever based on the number of transaction fees alone. Great job as always. You guys rock.
I am glad that wolters world and the honest guides are in communication with each other, made me smile 😃
Hi Wolter 🗣️
It will turn back after monetization. You should know that. Mr. Wolter.
Like your videos bro
Yeah, just think about how many kebabs they could have bought instead!
"We're very sorry we got caught, but we have no plans to change it."
Sorry by the inconvenience, but yeah we're still charging you for it. 😂
When you first said "I apologise", I thought they'd intimidated you and you were backtracking. I love that not only you aren't backtracking, you're providing even more details! 👏👏👏
I apologies, let me tell you how much we glossed over that makes the situation worse for the other side.... love it...
"we are testing the system" means "we are trying to see if people won't notice enough so we can get away with more money than the legal fee we would maybe have to pay if maybe we get caught"
So, the 2 steps forwards + 1 step back approach
This is the corporate meta everywhere once revenue crosses a certain threshold.@@Skyline_NTR
That's exactly what I was thinking. They are testing it, it's just that they aren't testing "the system" they are testing if people would realize what the system do.
I actually can completely believe they are incompetent enough to have a bug like this and let it make it to the production version of the product.
@@DevinDTV its not a bug, its an intentional scam
"Oh, we lied? You know what, you're right. It's actually worse." Y'all are amazing.
You speak the *BEST* English of any Czech I've ever seen. Your vocabulary and pronunciation are impeccable. Aside from exposing scammers, you could also teach English.
Then you have probably not seen many Czech people :P
@@Sixta16 yes I have, and they either can't speak English or have heavy accents with poor grammar.
"6 months" IS new to me. I am using these machines 1-2 a year during holidays so it is NEW to me. Introducing such a function even within the last year would be new to most people/tourists I assume. Thanks for the great work! :)
That's hilarious. "How dare you say this a new scam?! Check your facts, that's slanderous! We've been doing it for half a year already!" Good job on bringing this scam into the spotlight.
On second thought: " we probably shouldn't have said, we've been doing it for six months"
They are testing it thoroughly!
@@mammutMK2unless your willing to do something about it, they wont suffer
😂😂😂
they just admitted in doing the scam for more than half a year
It takes a wise man to recognize his mistakes.
A wiser man turns those "mistakes" into a chance to publicly lampoon companies ripping people off.
They almost certainly threatened legal action
It would be interesting if people started putting gum, superglue, and other substances in the machines to render them useless. Like, if I was someone who thought honesty and justice was important and also wanted people in Prague and around Europe to have a better experience and not be robbed by a sketchy company originally founded in Budapest in 1994 (PEAK SKETCH) I might do something like this. Of course, this is all hypothetical.
@@timetotravelasiaeurope sadly atm's have a lot of camera's, so kinda risky
Good job, keep up the work. To many companies get away with these frauds without any person questioning it.
Your original video has saved me and friends so much money. Thanks bro!
In UX design we call this "dark patterns", meaning tricking the user into doing something that goes against their own interest. Its unethical and the legality (in this case) remains to be seen.
didn't know it had a name! Very cool
This is actually a robbery - they actually take away money from you for nothing.
That's true and it also goes a bit beyond a dark pattern into the aforementioned scam territory where you get charged for something you don't actually get.
@@diogocambrianit's a massive problem in videogames too, and it's not always obvious too. Most of the time it's incredibly small. Like defaulting the curser to go over "buy now" instead of "cancel" or not default to anything.
I have a friend who used to teach a business success course, and she had a section on dark patterns. Her whole course was basically about how to manipulate your clients into spending more money in different ways. I called her out on it, but she didn't seem to understand my point.
I love the honest sarcasm
“The video was misleading and we need to apologize, this is not a new situation”
It felt good that I know this channel so well, that I saw that switcheroo coming.
I was just thinking I feel some heavy sarcasm coming on. 😅
The paid media, taking out of context: "UA-camr needed to clarify misleading information"
Thanking your great work folks. Admirable!! Way to go 🎉
You are true reporters and doing fantastic work!! Don't let them stop you!!!
"You need to stop defaming us - because 1. we're not the only crook out there doing this scam, and 2. We've done it for 6 months already, so it's not new!" Wow, great defense coming from an obviously extraordinary company.
3. despite it being productive for 6 months, we never tested the cancel button
here in my town in poland theres this one euronet atm inside a shop. I never used it as i can tell from how it looks that its just bad and inconvenient. Everytime i looked at it i felt it could scam me
We are not the only group cracking ATMs open to steal the money, so it's not illegal to do so. 🏧💣💥😅
i mean. with how slow banks and goverment builds are to update to new tech...i'd consider "upgraded in the last decade" new,lol.
They should pay back everyone x1000 Intrest for everyday. they have not fixed it. WE gotta rise up and go against the corrupt and OBVIOUS Double word play and fake news
They should lose their banking license for this deception. It's just gross.
Thank you for keeping up the good fight.
Wait until you find out what fractional reserve banking is, and why you are stupid to out any significant amount of money in a bank.
You’re in for a heck of a rude wake up as to the evil of banks
The bankers will never take responsibility for scamming people because banking in and of itself is a scam. There's a reason usury is considered a sin.
@@CongressSux1776 gtfo with that irrelevant nonsense
@@CongressSux1776 Why dont we do anything about it :c
@CongressSux1776 wow dude you're so smart
Great job!!! There needs to be so many more people like you out there
It's crazy how Honest Guide opens discussions of this magnitude by exposing 4+ billion dollar companies by doing their research and exposing scammers. I stumbled upon your video about Scammers in Prauge about 7 years ago, and have been a subscriber since. Your determination is unmatched my guy keep up the good work! -ps. Hopefully you see this as I would love to help you guys exposing more scamers ❤❤❤
Every hotel I stayed at in Croatia warned me about blue and yellow ATMs (Euronet) when I checked in. Some tourists even warned us when we were standing near one looking like we were getting money out
I've had the same experience when traveling through Croatia and the Balkans. there is faith in humanity yet!
Yeah its crazy. They charge like 4€ for a simple withdrawal.
Same in Cyprus.
@@MelozJr or to cancel a transaction apparently lol
Did not know that, those ATMs i avoided because i am familiar with other like ERSTE or ZABA (had accounts with those banks in the past), did not know euronet does this, will warn friends that visit to stay away... They should be sued heavily to reimburse everyone and MORE
"I'm sorry. Our video is full of lies. Let me correct them..." and the video is even more scathing in correcting those mistakes in the first video. Got to love it when the opposition hands you a win.
Also, this is why I avoid most ATMS that are not a bank ATM in the US. Too easy for shenanigans to happen.
Low key roasting is the top, i love them for that. Satisfying seeing them expose scammers.
Exactly..got to LOVE IT!! They just handed it to Janek and Honza on a platter!!
Roasted like a pig on a spit!! Hahaha
I didn't even know non-bank ATMs existed. I have never seen one in New Zealand. TIL
@chevronlily yes they do..not sure if N.Z has them? .I've been in N.Z, but I can't think of any right now. I'm sure N.Z must have some. Australian here.
@@chevronlily NZ has 3rd-party ATMs but they are not common.
6 months and I'd still say its new😎🤘🏻 You both are sensational. I admire your ethical behavior. I'm glad to see I'm still subbed for a few years now. I enjoy your videos
i love this kind of journalism. keep up the good work! our love from greece!
These people are scammers. Only they don't go to jail for scamming people like we do.
They get raises.
I know right, if you steal from any company like this they would sue your ass for millions of ''damages''. But they could steal from millions of people and act like ''it is an innocent mistake''..
Behold the power of nonviolence.
US criminal: Michael J. Brown
yea. we gotta punish them our own way. as laws dont touch them. its always been this way.
Today, a new "cash" button appeared on the first screen thanks to you! But it does not matter as my bank refuses transactions from these ATMs now! Thanks for your great work!
genuinely happy to hear that at least some action is being taken on the banks end and not just the consumer end
Yea to be honest I am not sure how this Company is still in business - The only utility they provide is as a combo scam with places that don't accept card payments. And some small tourist viliges where there is no other ATM at all...
@@cant_kill_me
I worked for a bank card department and the frustration with these bank and ATM companies runs high. Glad your bank just refuses the transactions.
That's great news but I'm afraid they'll soon come back with something else
I never even heard of your original video, yet them snapping back at you has now exposed me to what they're up to. Wild how short-sighted some people/companies can be. Best of luck to you
Never heard of you guys until now. Instant subscribe. Good work !
Fantastic strategy, brand!
Company doubles down on scumminess against youtuber, youtuber makes a reply video, more people (including myself) are made aware of the scam because they hadn't seen the first video but they now know.
Thank you for keeping them straight, Honest Guide!
Every country deserves someone like you who can improve their country by exposing these evil
China- enjoy your new work camp
Every trump loving 'merican and some democrats would be at his door in a fox news loving instant. 🤣
This world is incredibly evil.
You are an inspiration. We need more people like you - everywhere.👏
You guys are doing a terrific job for all of us across the world.Please continue doing your work.
Nothing warms my heart more than real, normal people going out there to expose corporate fuckery - and making money off it at that. Great job guys! Cheers from Italy
I clicked on the video thinking it was going to be an actual apology, but it was a clapback 😂😂😂 This is hilarious.
Solid reporting. Thank you!
Great journalism. Thank you for bringing this to all of our attention.
I had a hotel charge me for opening the mini bar door, same as if I purchased a beverage and a different hotel for phone calls that were not completed without ten digits. You are correct in calling this a trick by the bank . I'd call it a SCAM
Name of hotel please?
When this happens its because something has moved from its allocated sensor in the mini bar. Reception will refund it on checkout.
@@Zeyr01 I'd be interested as well.
yeah hotels were my first thought when he made the analogy of looking at a drink
what a world
Name and shame
I ran into the same scam yesterday in Germany with an ATM from the same company and managed to avoid it thanks to your video!
imho the Euronet ones are the most sketchiest ATMs in Europe... Da würde ich keinen Euro von haben wollen.
How are they even allowed?
@@Rondo2ooo I'm not sure they'll be for much longer.
@@Rondo2oooEU level corruption scheme at the highest level. There’s no way consumer associations would not be all over this yet here we are. Euronet guys are in bed with EU politicians
Governments should ban any ATMs that isn't owned by licensed banks. That's ridiculous.
Full support! Thank you!!!
Man watching the previous video made me subscribe to this channel. Thanks for exposing the criminals.
1:40
That is incorrect. It isn't like walking into a store, picking up an item, looking at it, putting it back and still have to pay for it. It's more like walking into the store, asking the cashier if they have X item in stock, not get an answer, and then having to pay for asking the question.
Or like going to a hospital, waiting in the waiting room for over an hour, and then leaving and then getting charged....
@@ingiford175 well it works like that for decades as you pay taxes which goes on hospitals 😂
@@KCPR13 @ingiford175 Don't even have to walk into a hospital to get charged by one
@@KCPR13 I'm not sure if you quite understand how taxes work...they're not there to provide direct services to you, they are there to provide for everyone, because, you also are a burden on everyone else when you drive your car on roads, expect a functioning police force, go to school...
There are two buttons, its almost like they should be "cash" and "balance" rather than having to press a button to take you to another screen...
That would make way too much sense and they would only get a dollar or two for the ATM fee instead of the ATM fee plus Check Balance fee....
But it is for our convenience according to Euronet 😂
Great work on that report, enjoyed both videos on that topic. 🎉
You guys are doing great work! Thanks for holding these cowards accountable
never doubted you for a second. i knew the apology will be satire and will add more fuel to the flames that are burning these greedy banks.
hahahaha! they do this all the time.. they never disappoints
Same thing in Croatia. I have talked numerous times with tourists which were furious about insane exchange rates on these atm-s which are scattered all across our most popular tourist destinations. It is damaging our tourism but no one is doing anything. Great work.
gotta bring the money in. Never ATM.
Why? If you have an account with multiple currencies and can withdraw directly the local currency then it's not an issue. People need to understand the basics before travelling. Carrying cash on them (or leaving in a hotel room) is also risky.@@snared_
Guess whos benefit from it :)
It's the same method everywhere. They give Banks an offer that is cheaper than their own ATM costs of upkeep. The effect is that banks are closing their own ATMs and only the scam one's are there. Often a bank has an option of free withdrawal from them up to certain amount, but only in higher plans.
Until banks get a critique about it that will financially hurt them or EU will make this illegal, then nothing will change.
Like it's a suprise southern europeans are scammers. We expect it when we go south
I’m in Prague right now. Really wish I could see you guys I’d love to buy you a drink for all the helpful advice you’ve given me for my trip
Informative and also funny video, congrats guys! Very good!
Companies will do everything they can get away with.
A single one is doing this and they may not be around much further .
grrr evil companies and their capitalists with top hats and menace laughs >:(
@@monolith-zl4qt dont forget the monocle and pipe
that “You cant blame me - someone else is doing it as well” excuse from the kindergarten sandpit
Thank you for exposing these greedy criminals. This was never about a “service for the client”.
Good job making these videos and letting the public know.
Thanks for still doing these videos, mate.
I'm not a journalist, i don't know how things work. However, you had a UA-cam comment mentioning this issue in Poland, you then contacted a reporter in Poland, to verify the comment and get more information. Really well done, Im sure you do this a lot, and it probably flies under the radar for a lot of us, but shows a really high level of integrity if you ask me.
I'm glad you are calling out these greedy companies.
Keep, keeping the corporations accountable! Thank you for your service.
Great reporting!
Give it more attention, keep it up! These practices should be banned by law.
Yes. Too bad laws are more and more in favor of corporations rather than people these days.
@@pvanukoff You must not have followed the news, EU is spanking Apple left and right with new laws that DEMAND they are open, use USB-C and stop blocking outside apps. And Apple is being a real pain in the behind about it, trying to do the very minimum to adhere to the new laws.
@@j4ck3t Unfortunately I live in the US where corporations are given free reign to screw us over as much as they want pretty much.
@@j4ck3tdrop in the ocean, silly. The law is to control cattle nothing more.
@@j4ck3tActually, id prefer if apple was not forced to open their payment system so my bank could require payments made via their own app, avoiding apples „no transaction fees“ policy.
I went for a 3 weeks Europe trip recently. Thanks to your videos, I avoided any Euronet ATMs!
As you should have, good for you and your wallet. Also remember to check suspicious card input slots and now even suspicious contactless pads as they might be fake (placed on top of the real things) and collect your debit/credit card info.
Clever and witty video, and thanks for exposing these crooks.
I don't even live in EU countries but still been watching you for 3 years cause you show the ground reality, keep going brother more power to you 💪🏻.
Please keep exposing these scams thank you so much
They are in Ireland too. After watching your last video I came across one in a petrol station and knew to press "Other". Thank you!
This is awesome, it's really cool when people will take a stand on stuff like this. Great Job Guys
Loving your work guys! Cheers from Poland!
I watched your video halfway through my recent trip to Poland, and you saved me a few quid, so thank you both very much 💚
Good for you! I’m in the US and haven’t used one of these machines but good on you for exposing this scam. I hope your country is very proud of you or as proud of you as I am!! ALL THE BEST TO YOU!
I wish more people like you were out there doing real journalism! Keep it up :D
Thx for sharing! I wont visit Prague till they´ll end this scam! .....and I will tell all my friends about this scam!! This is disgusting!
You're doing real work here that more youtubers and "influencers" should be doing with all their influence. We all need to work together to expose and discuss all these normalized big business scams and problems with our society, because we are society and if we don't all that will happen is the corporatization and domination of absolutely everything in the world will get worse and worse. Sadly, the internet as it is now being controlled can be massively censored and swayed by those who run it all who are creaming billions in profits from people and often not even paying their taxes back into society. This rapidly increasing small number of bizarrely privately wealthy multi-billionaires owning everything, including our governments to large degrees, is getting out of hand.
Congrats Janek for spotting this and making it popular. You're truly Honest Guide ❤
The greed will never end.
Big Thanks from Vienna for your great work and passion
To be honest your videos are not only informative (I mean I didn't know that I can save a good amount of money by refusing conversion till I watched your videos) but they are also very entertaining. And the fact that you produce the exact same video with the same takes in Czech (I don't speak the language but I checked the other channel out of curiosity) is impressive. Kerp the good work.
Stay strong. It reminds me of the case "Held der Steine" vs. Lego. They tried to shut him down. He seeked legal advice, stayed honest and it became a PR disaster for Lego.
Guys you are real heros! Keep up the good job! God Bless You!
Great work!
As soon as it affected the locals it got the attention of the media. Interesting!
Thanks for bringing this to light! Your apology video created a stronger case than if they had not reacted at all.
Great work, keep informing the public
You have grounds for a class action lawsuit, im looking forward to watching it play out!
No class action in Czech law.
Your cheekiness just got yourself a new subscriber. Well done!
You gus are obviously doing everything right! I hope this vid an reach even more audiences
I am from Oslo, Norway, and will check here. I think I saw their ATMs at Oslo S train stations.
However, full support for what you r doing!!! 👏👏👏
Cheers!!!
Thank you for the real journalist work we see so little of nowadays. Massive respect.
Power to the people through content creators like you. Great work.
You guys are awesome. Keep doing what you're doing!
Great journalism, keep it up.
inb4 'this was a technical issue we were not aware of, our point still stands but we're working toward a solution'
This video should be suggested by youtube to every user.
Thank you for the energy you have put into showing these companies that we are not stupid and their tricks won't work.
And I'm sure most people will completely understand your "apology" 😉
We need more people like you man
Not sure what nonsense fee you're getting charged so have a few bucks. Screw this predatory shit. Keep up the good work!
6 MONTHS IS NEW.
Well, compared to the original video, this one got to my feed, and you fine gentlemen a new subscriber.
Very well executed Streisand-Effect, EuroNet. Chapeau!
Thank you for your work! Euronet's actions and answers are a shame!
You're doing God's work. This is awesome.
Also Euronet is a horrible sleazy company.