Excellent point Bernard!! one thing that comes to my mind is Grade and Learning, When we focus on grade our learning goals are not fully realized!! Our goal is learning but target becomes Grade and people try to find a way to maximize that at the cost of learning!!
sorry to be so offtopic but does anyone know of a way to log back into an instagram account? I stupidly lost the login password. I appreciate any help you can give me.
Thanks Bernard. In my line of work, performance assessment on an individual's collection in terms of revenue per month. In order to maintain the target achievement, customers are advised on when to do payments so we don't fall short in following months target achievement. In short, give enough to achieve targets or else lose my job.
Si las métricas o valores de KPI se convierten en objetivos, ya se perdió el rumbo. Los mejores valores de las métricas son resultados de la mejor gestión o gerencia. Correcto, Bernard.
Excellent point Bernard!! one thing that comes to my mind is Grade and Learning, When we focus on grade our learning goals are not fully realized!! Our goal is learning but target becomes Grade and people try to find a way to maximize that at the cost of learning!!
Completely agree - it is in fact another example I often use
sorry to be so offtopic but does anyone know of a way to log back into an instagram account?
I stupidly lost the login password. I appreciate any help you can give me.
Thanks Bernard. In my line of work, performance assessment on an individual's collection in terms of revenue per month. In order to maintain the target achievement, customers are advised on when to do payments so we don't fall short in following months target achievement. In short, give enough to achieve targets or else lose my job.
by VR Basili - The Goal/Question/Metric paradigm is a mechanism for defining and evaluating a set of operational goals, using measurement.
Si las métricas o valores de KPI se convierten en objetivos, ya se perdió el rumbo. Los mejores valores de las métricas son resultados de la mejor gestión o gerencia. Correcto, Bernard.
Here's a short blog post I wrote on this very same topic: rethinkingservice.blogspot.com/2018/05/9-reasons-why-targets-make-performance.html
Doesnt the examples he covered just mean that the KPI's are set incorrectly? If set properly, I believe they can be targets.
That was exactly what happened in the examples given.
Example? Every kpi has a shortcut with negative outcome on the other end. What measures could be going well but can't measure all