Your video is the only one that helped me. I spent 4 days and countless videos trying to scan to email and nothing worked but your video! Thank you so much
Great to hear! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!
As others have said, yours is the only video, and guide really anywhere online on the English speaking internet, on how to do this properly. Best Ricoh scan to email guide available on the internet right now (even blows the actual Rico documentation out of the water), thanks!
thank you! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!
Glad it was helpful! Could I ask for your assistance in providing a google review for our company?Please see the link below.g.page/prestigeofficesolutions/review?gmBoth a Star Rating and a Comment would be greatly appreciated!
Happy to help! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!
great to hear. Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!
Thank you so much, my scanner has been 'down' since 6/2022. Even though I have a Brother device, your directions worked perfectly, the very first time. Thank you so much!
You're welcome! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!
Hi, awesome video! So if one has existing users created so as to use the locked print job features, there are existing users already. only the mail hasn't been added. will i need to start from scratch or is there a way to update the users with the mail as they will be scanning to email?
not quite sure i understand your question. you can edit users info such as email etc. if confused, simply recreate that user. shouldn't take long to do
Thanks! Could I ask for your assistance in providing a google review for our company? g.page/prestigeofficesolutions/review?gm Will be greatly appreciated!
Found this video so helpful, but I am still getting the auth failure after following every step exactly with a new c2510. Very frustrating and time consuming.
oh, so sorry to hear. The first step would be updating firmware otherwise we would need to troubleshoot from here on as it can be numerous reasons causing this....continue troubleshooting and if you need us to step in we do have IT support avail at $120/hr.
unfortunately, this just lets you know its not going through and there are many reasons such as firmware too old and the list goes on and on....you may need a ricoh tech to come out and trouble shoot your machine..
not on the copier but i'm sure in your gmail account there might be a way to forward a copy of the email to another email. i never had to do it so i can't give you step by step instructions. i'm sure its easy to figure out in settings.
no, it should never take that long. only about a minute. turn it off and on. if it continues you may have an issue somewhere and that's when troubleshooting comes into play
Glad it was helpful! Could I ask for your assistance in providing a google review for our company? Please see the link below. g.page/prestigeofficesolutions/review?gm Both a Star Rating and a Comment would be greatly appreciated!
Can we add more than one user email address here, if want we have ten members in my office the number 9 want to scan his documents, can we do this configuration in photocopier to select the number 9 person email and send his documents into his email id
I have a Gmail account, but my Yahoo account is my primary email. I configured my MP C307 with my Gmail, since that's what you use in the video. Everything was exactly like what you did in the video, step by step. I added myself as a contact in the address book, with my Yahoo account. When I scan to myself, to my Yahoo account, it processes and communicates for a very long time and then the scan goes to 'standby' and it never sends the scanned item. Not sure what is going on....
Something is blocking that email from sending it from the copier. This is when troubleshooting. Could be something easy or could be something very difficult.
@@PrestigeOfficeSolutions I rechecked all of the settings in Device Management > Configuration > IPv4. The only thing that was different from your settings was that the DHCP was set to "Inactive" and yours was "Active." I made that change and it still does not work. I followed all instructions to the letter and have gone through the whole process three times now. May just have to hire someone to figure it out or not have this feature available to me.
It would make setting up a Ricoh MFP printer remotely so much easier if there was a "Test Email" facility. If you can't walk up to the printer to test email sending you can do the following with a modern MFP and send a test scan via the Remote Panel Operation feature. Send test email from Ricoh IM C3000 MFP * Log in to Web Image Monitor as admin * Select Device Management | Remote Panel Operation * This will bring up the printer consolde on another browser tab * From the Home screen select Scanner * Select a Destination from the Scan to Email menu * Click the Start button to commence a scan * A scan will take place. If there is nothing to be scanned on the printer and Auto Dectect is selected for scan size it will come up with the warning "Cannot detect original size". Change Scan Size setting to Regular Size. Select A4 and click the Start button again. * Click the Finish Scn button or wait for the minute timer to end. * If your SMTP settings are correct. You should receive a test scan via email
glad it helped. Could I ask for your assistance in providing a google review for our company? Please see the link below. g.page/prestigeofficesolutions/review?gm Both a Star Rating and a Comment would be greatly appreciated!
in scanned files status it says: Waiting /or trnsmtg. and mem stays at 99% so nothing goes through.... copier is older MPC2800 and only difference in settings is secure connection SSL option is nowhere to find. Can you help me with that?
@@PrestigeOfficeSolutions I did that and nothing changed .... I found TLS/SSL setting in network part of the menu and there it said something like: tls/ssl is not active until certificate is installed/registered. I have no idea what certificate it is talking about and how to install it
@@HummyGG Ricoh has stopped providing firmware upgrades for this model many years ago. thereofore if you already updated the fimrware as stated and still no success, my guess if the software on your machine is not compatible anylonger. there's nothing you can do other than try other means of email services that don't have security requirements.......
it can. i've only set up a few and know it can be a hit or miss. i suggest using the same steps you see on my video except change the smtp server to whatever server they use, i can't remember at the moment, and check that port they recommend. with office 365 you will need to use your user name and password not like gmail which requires you to create a special password like my video shows
that's the message you get when the copier doesn't connect to your smtp server. could be tons of different reasons....if you followed the video and you are still having issues you may want to consult with a Ricoh authorized dealer for further troubleshooting.
google changes the location of this app password so it can be confusing at time. make sure you have 2 step verification turned on then you will find the app password by clicking on "2-Step Verification" under How you sign in to google.
I had the same issue, and did a search for app password on the security page, and was then given a diaglogue to create one, I could not believe it came up that way.
Your video is the only one that helped me. I spent 4 days and countless videos trying to scan to email and nothing worked but your video! Thank you so much
Great to hear!
Could I ask for your assistance in providing a google review for our company?
g.page/prestigeofficesolutions/review?gm
Will be greatly appreciated!
what does he mean by Administrator email - I mean which Administrator email should we write in Adminisitrator email address?
As others have said, yours is the only video, and guide really anywhere online on the English speaking internet, on how to do this properly. Best Ricoh scan to email guide available on the internet right now (even blows the actual Rico documentation out of the water), thanks!
thank you!
Could I ask for your assistance in providing a google review for our company?
g.page/prestigeofficesolutions/review?gm
Will be greatly appreciated!
Thank you very much for your detailed information on setting up the Ricoh Copier/Printer Scan to Email...Very helpful.
Glad it was helpful!
Could I ask for your assistance in providing a google review for our company?Please see the link below.g.page/prestigeofficesolutions/review?gmBoth a Star Rating and a Comment would be greatly appreciated!
THANK YOU for making my life easier!!! Exactly what I needed!
Happy to help!
Could I ask for your assistance in providing a google review for our company?
g.page/prestigeofficesolutions/review?gm
Will be greatly appreciated!
the only clip that helped me...thank you. And your proof it is still working in 2024.
great to hear.
Could I ask for your assistance in providing a google review for our company?
g.page/prestigeofficesolutions/review?gm
Will be greatly appreciated!
Thank you so much, my scanner has been 'down' since 6/2022. Even though I have a Brother device, your directions worked perfectly, the very first time. Thank you so much!
You're welcome!
Could I ask for your assistance in providing a google review for our company?
g.page/prestigeofficesolutions/review?gm
Will be greatly appreciated!
Hi, awesome video! So if one has existing users created so as to use the locked print job features, there are existing users already. only the mail hasn't been added. will i need to start from scratch or is there a way to update the users with the mail as they will be scanning to email?
not quite sure i understand your question. you can edit users info such as email etc. if confused, simply recreate that user. shouldn't take long to do
Amazing video!
Thanks!
Could I ask for your assistance in providing a google review for our company?
g.page/prestigeofficesolutions/review?gm
Will be greatly appreciated!
Found this video so helpful, but I am still getting the auth failure after following every step exactly with a new c2510. Very frustrating and time consuming.
oh, so sorry to hear. The first step would be updating firmware otherwise we would need to troubleshoot from here on as it can be numerous reasons causing this....continue troubleshooting and if you need us to step in we do have IT support avail at $120/hr.
انت معلم ...و نحن منك نتعلم
thank you for this video. We I scan I get the message that the authentication has failed. How do I fix that?
unfortunately, this just lets you know its not going through and there are many reasons such as firmware too old and the list goes on and on....you may need a ricoh tech to come out and trouble shoot your machine..
Is there anyway to setup using 2 seperate emails. For eg. gmail and a business email?
not on the copier but i'm sure in your gmail account there might be a way to forward a copy of the email to another email. i never had to do it so i can't give you step by step instructions. i'm sure its easy to figure out in settings.
Good afternoon friend, I tried this process with the ricoh mp 301 and it doesn't work, can you help me?
After entering the IPv4 settings, does it take a very long time for the system to update? I'm on 30 min right now
no, it should never take that long. only about a minute. turn it off and on. if it continues you may have an issue somewhere and that's when troubleshooting comes into play
Thank you so much. it was very helpful.
Glad it was helpful!
Could I ask for your assistance in providing a google review for our company?
Please see the link below.
g.page/prestigeofficesolutions/review?gm
Both a Star Rating and a Comment would be greatly appreciated!
Does the application password bypass the need for you to authenticate your sending domain?
its now required instead of your actual gmail password
Can we add more than one user email address here, if want we have ten members in my office the number 9 want to scan his documents, can we do this configuration in photocopier to select the number 9 person email and send his documents into his email id
you can add as many emails as you want
I have a Gmail account, but my Yahoo account is my primary email. I configured my MP C307 with my Gmail, since that's what you use in the video. Everything was exactly like what you did in the video, step by step. I added myself as a contact in the address book, with my Yahoo account. When I scan to myself, to my Yahoo account, it processes and communicates for a very long time and then the scan goes to 'standby' and it never sends the scanned item. Not sure what is going on....
Something is blocking that email from sending it from the copier. This is when troubleshooting. Could be something easy or could be something very difficult.
@@PrestigeOfficeSolutions I rechecked all of the settings in Device Management > Configuration > IPv4. The only thing that was different from your settings was that the DHCP was set to "Inactive" and yours was "Active." I made that change and it still does not work. I followed all instructions to the letter and have gone through the whole process three times now. May just have to hire someone to figure it out or not have this feature available to me.
@@ItsAnSS dhcp doesn't affect scan destination. It's only used for assigning ip address to machine
Help I did everything and I can not get it to work
It would make setting up a Ricoh MFP printer remotely so much easier if there was a "Test Email" facility. If you can't walk up to the printer to test email sending you can do the following with a modern MFP and send a test scan via the Remote Panel Operation feature.
Send test email from Ricoh IM C3000 MFP
* Log in to Web Image Monitor as admin
* Select Device Management | Remote Panel Operation
* This will bring up the printer consolde on another browser tab
* From the Home screen select Scanner
* Select a Destination from the Scan to Email menu
* Click the Start button to commence a scan
* A scan will take place. If there is nothing to be scanned on the printer and Auto Dectect is selected for scan size it will come up with the warning "Cannot detect original size". Change Scan Size setting to Regular Size.
Select A4 and click the Start button again.
* Click the Finish Scn button or wait for the minute timer to end.
* If your SMTP settings are correct. You should receive a test scan via email
Great info. older models don't have this feature but the newer one's do. Great tip! thank you!
Very helpful ! thank you so much ;)
glad it helped.
Could I ask for your assistance in providing a google review for our company?
Please see the link below.
g.page/prestigeofficesolutions/review?gm
Both a Star Rating and a Comment would be greatly appreciated!
in scanned files status it says: Waiting /or trnsmtg. and mem stays at 99% so nothing goes through.... copier is older MPC2800 and only difference in settings is secure connection SSL option is nowhere to find. Can you help me with that?
i would first start with a firmware update
@@PrestigeOfficeSolutions I did that and nothing changed .... I found TLS/SSL setting in network part of the menu and there it said something like: tls/ssl is not active until certificate is installed/registered. I have no idea what certificate it is talking about and how to install it
explain to me how you updated the firmware step by step.
@@PrestigeOfficeSolutions I used Ricoh firmware update tool (Ver.1.9.0 Released Date: 10/16/2023)
@@HummyGG Ricoh has stopped providing firmware upgrades for this model many years ago. thereofore if you already updated the fimrware as stated and still no success, my guess if the software on your machine is not compatible anylonger. there's nothing you can do other than try other means of email services that don't have security requirements.......
Hello, can the scanner be used with the office365 account, and if yes what are the setup steps?
it can. i've only set up a few and know it can be a hit or miss. i suggest using the same steps you see on my video except change the smtp server to whatever server they use, i can't remember at the moment, and check that port they recommend. with office 365 you will need to use your user name and password not like gmail which requires you to create a special password like my video shows
What should i do because it keeps on saying failed to connect to the server
that's the message you get when the copier doesn't connect to your smtp server. could be tons of different reasons....if you followed the video and you are still having issues you may want to consult with a Ricoh authorized dealer for further troubleshooting.
I don't have the app passwords on google?
google changes the location of this app password so it can be confusing at time. make sure you have 2 step verification turned on then you will find the app password by clicking on "2-Step Verification" under How you sign in to google.
I had the same issue, and did a search for app password on the security page, and was then given a diaglogue to create one, I could not believe it came up that way.
ricoh changed the location. Don't ask me why.....you can now find it here myaccount.google.com/apppasswords
🤗