My son asked me to go with him to purchase his first car. This was about 8 or 9 years ago. We went to the dealership, he had a car in mind that he wanted. Everything went well until we got in the finance department. I felt the price was fair for the dealership and my son. In the finance department, the guy started selling all kinds of warranties, paint protection, seat protection, on and on and on. Everything he offered, my son would look at me to ask my advice. Of course, my advice was, no you don’t need that. At one point, the finance guy look at my son and said, and I quote, “who’s buying this car, you or him (him referring to me)”. At that point I said to my son, come on let’s go. Full stop. If you are a sales person, don’t ever disrespect a parent that is trying to help a young person. If the parent is giving wrong or bad advice, help them to understand why it’s wrong.
I did the same thing with my daughter, except my parting words to him, were, I don’t have to buy cars for a living but you have to sell them, and you just lost this sale.
Years ago at an unnamed Toyota Dealer in New Jersey after basically having reached a satisfactory purchase price on a new Corolla the salesman asked for the keys and registration on my intended trade. He handed them over to the manager who was going to get the used car manager to put together the trade in value. Well as expected they really low balled the trade and after considerable renegotiation I simply had enough. I asked for my keys and registration back several times and as you can imagine was either ignored or put off. Well rather than get hostile I pulled out my cell phone and called 911 in front of the salesman. He asked me what I was doing as I began to tell the 911 operator the situation. When he heard me tell the dispatcher that I wanted to have certain dealer employees arrested for unlawful detainment and kidnapping he turned a ghostly white. He went to the manager and they both came to confront me and hand me my property to get rid of me. Too bad for them as the police had just entered. Needless to say there was quite the scene when the other customers had seen what was happening. It was wonderful watching the employees squirm and sweat as the police took over my plight. Needless to say they were happy when I agreed not to press charges once they returned my keys and begged for forgiveness. It was indeed sweet revenge.
Nice. I would do the same and bust their bubbles. I hate DCH Toyota. They advertised 1.9% interest on a RAV 4 and then said they don't have that and it was clearly on their website. The worst dealership. I gave the manager and the stupid sales lady a 1 star rating. They are FN dumb.
I called a dealership one time and informed her that I wanted to buy a new car. She told me they were all on coffee break. I traveled to the nearest town with the same make of car and the salesman was very courteous and helpful...no pressure. I bought his car and asked him to call his associates dealership and tell them situation. He couldn't stop laughing.
Last car we financed, they offered to buy a point off our APR if we got the extended warranty. I asked to look at the contract for the warranty and found a 30 cancellation policy. So I told them to add it on, got my point off, and went in 2 days later to cancel the warranty. Play stupid games, wind stupid prizes. 🤣
Chances are the rate they provided you from the beginning was marked up 2 points before they ever even showed it to you. So they actually didn’t buy anything down for you. They made it sound like they were doing you a solid so you would buy the car from them. Now at the end of the day you purchased the car, they sold an extended warranty and made a 1% markup on the rate. It’s all about perception.
My current car, when I was looking, I got approved for a car loan thru my bank. When I was at the dealership, and they wanted to talk about financing I told them my bank had already approved me for a loan. They asked me the rate and said if I'd go with their financing, they'd give me a lower rate.
I remember a dealer including a line item advertising fee, about $150 in 1985, if I remember correctly. I noticed it as I was preparing to sign the deal. I crossed it out, pointing out that advertising is one of their costs of doing business. They balked, I walked. The next day they called me with an offer excluding the ad fee. " No, I bought an identical truck at a dealer twenty miles away for $100 under MSRP including all fees and taxes, and they threw in a chrome step bumper in the deal." "Oh, yes. We can match that." "Too late, but I'll tell ALL my friends about my experience with you."
@@msoneely6417 they call that the cost of doing business, you don’t go into a restaurant and get an extra charge for advertising though. It’s baked right into the pricing without blatantly going above that
I watch a channel here on youtube by a lawyer that specializes in lemon law and has written several car books. And a lot of the comments I read here are the opposite of what he recommends. For those interested, his name is Steve Lehto and his channel name is lehtos law.
Last time I went to a dealership I already had all my ducks in a row and wasn't trading anything in. I knew what i wanted to pay for the car and what my payments would be financing through my credit union. When we sat down i just told the guy "look, I'm not here to waste anyone's time, so go get your closer and let's get this taken care of cause if we do the back and forth thing on pricing I'm just going to get up and leave." There's just too much information available online that all it takes is a little research and some balls to tell them to stop treating you like an idiot.
Having a second or third car ready is a good idea as well. When they start pulling out all their fees I get out my cell phone, call the other dealership and ask if their car is still available. If they try it again, just walk.
I pretty much did the same with the last car we bought - I had a back up car in mind, a couple of hours away, priced nicely, so it was my price.....after test driving the car I was looking at locally, told the salesman what I'd pay, he came back with some crazy counter and I said "I'm not sure you understood, the price I'll pay is $___, if you want to sell the car today, I'll write a check right now, otherwise my time is valuable and won't be spent haggling with you."......got up, started to walk out, guy says "okay, let me check" and I said, "no, again, do you want to sell the car or not? There is no checking, it's a yes or no answer"......needless to say he said yes, then wanted to do all the paperwork and keep me there trying to upsell other stuff - so I wrote the check and told him to call me when the paperwork is ready and the car is ready for pick up, we can finalize paperwork then, my check was for the agreed price and that's it....handed him the check and walked out. Picked the car up the next day.
Years ago, a family member was buying a new car and the salesguy said "this discount is only good for the next 20 minutes." Seriously! We walked right out. Ridiculous!
I tried selling cars. Didn't last long. The sales manager had a saying, "Buyers are liars.". He said don't believe anyone's excuses. And, they would take the customer's keys to "appraise the trade in" then "misplace the keys" to force the customer to stay. They would also have us cold calling people to tell them that "we had a problem with our latest ad and we were going to extend the sale through the following weekend. I was too honest to sell for them.
Two warnings given me by a former Chrysler executive who was the VP of franchise operations. Always park at the curb, never pull onto the dealer's lot. The dealer will box your car in if you want to leave without buying. They will say we don't know who is boxing you in, they then make a phony announcement on the intercom, meanwhile subjecting you to hard sell techniques. Never give the salesrep your car keys for trade-in test drive. Give them a spare, this stops the 'we lost your keys, somehow', again putting pressure on you since you can't leave.
I experienced 2 red flags: one was the credit check early in talking with the sales person. The other was that when I was purchasing a used car, they charged me $2k more than the advertised price which I didn't notice until the next day on the final paperwork when I went to double check the website, the ad was already taken down. I called them immediately & they said I was wrong, etc. They tried to blame me that I read the advertisement wrong. I went to the dealership & told the manager here are the keys, take your car back or give me the price that was advertised. He started saying calm down, you already purchased the car, etc....Before I left the dealership the night the car was purchased, they told me if the is any problem with anything, you have 1 week and you can return the car so that's what I wanted to do. I told them I had a ride coming, here are the keys, I called my sister to pick me up, etc....the manager saw I was dead serious & said he could not make any decision & had to speak to his manager & I should call him the next day. I said OK, you have 24 hours. I went home & found the advertisement that I had printed out. I waited till the next day and brought the advertisement. The sales manager just looked at me and said I will be right back. Then all of the sudden everything was OK, and they wrote a new contract. What d*cks trying to pull this craziness on a single older woman who was by herself!
@@lisag18 I spoke to the manager and he wanted to speak to the next guy higher up. I didn't even deal with the sales person that sold me the car once I saw the problem. I went straight to the manager.
@@scottandrew9578 The ONLY reason I let the manager speak to the next guy up was for 2 reasons: First, I knew ahead of time I was going to get that line "I have to talk to the next higher up" and #2 I was really very happy with the car/condition and the advertised price plus I was driving a rental & it was getting expensive. I really wanted the car but I was NOT going to let them charge me $2k more.... I also told the manager if I walk out of here without this car at the advertised price, I will call the BBB, write Google reviews telling people not to shop there, & file a complaint with the NJ Division of Consumer Affairs which must follow through on every complaint. NO company wants to get involved with a complaint from the Division of Consumer Affairs... REMEMBER THAT, FOLKS!
I was neighbors with the Daughter of the Dodge/Chrysler Dealership. We bought 3 Vehicles from them over the years and often used their Service Dept for Warranty related things. I’d see her Dad at her House often. He was really nice. He shared a little tidbit with me about that “I gotta go talk to my Manager” line…. THAT’S ACTUALLY BS! THERE IS NO SECRET CONVERSATION GOING ON” It’s all strategy and part of the Sales pitch crap! He personally HATED that crap lol At His Dealership THERE WAS NO MANAGER! He said most if the time they’re getting coffee, grabbing a donut or a smoke. Giving Customers time to “think” they need to cave some lol He said in his 40+ yrs in the biz, He’s never met a Salesperson who needed a Managers ok! He did things differently there. There was no 6 hr long back and forth stupid games. He had the price off assembly with a low but fair mark up. And that was the price. Period. It was more than fair! Always! It’s why we bought our cars from him! It was the busiest, most successful dealership in the County! It was sold whenHe retired. His Daughter didn’t want it! Oh His Daughter and Wife were big Beanie Baby Collectors in the 90’s as was I. I traded some rare ones for money off service once lol His Son in law worked in Service. I got $200 off labor for those little things lol 😂
A long time ago, when I was first looking for cars, a salesperson once told me that I needed a co-signer. I asked how that would work, and he said “you’re just borrowing their credit score and income to debt ratio to get the car you deserve.” That was a red flag. When I asked what would happen to the co-signer if I didn’t make the payments, he said “nothing at all.” I clarified by asking if they’re responsible for the payment if I can’t make it, and he said no. That was a major red flag. I may have been young, but I sure as hell wasn’t stupid. I told him that I wouldn’t be doing business with a person or dealership that would flat out lie about credit and consequences, and walked myself to the bus stop with him calling after me.
@@aac427 I’m about to mansplain but the point is the dealership completely lied about the concept of co-signing and credit as well as consequences. Imagine if that person actually believed him and got into trouble for it. Being a bus driver has nothing to do with it. End of the day he is a buying customer and nothing less than a human being. You don’t know people situations. Credit or no credit he deserves respect and honesty the same as you.
Years ago my brother tried to buy a car. He had re-enlisted in the Navy and had his bonus check in the bank ready to pay cash. They refused to let him test drive the car of his choice. Now this is years ago and the car was a Mercury Cougar. He then went to the Pontiac dealership. They were more than happy to let him drive the pretty bright blue firebird on the lot. So behind the wheel of the Firebird he goes back to Mercury waves at the salesman stopped and said to him how do you like MY new car? Proud of my brother!
That "military Credit" thing is brutal to resist when you are young. I got screwed, but I made it through. The way to go is to get a loan just before a 6 month deployment. Put nearly all your pay into the loan while you are out. You have everything you need. Galley (That Navy chicken Tetrazzini isn't bad!) , head, ship's laundry, a rack. After coming back, you have a huge head start on the loan, unless it was enough to pay it off outright.. That is also 6 months of not putting miles on the vehicle as well. If you are out of Norfolk, you could probably park in the Navy Federal parking lot for your tour and not have to pay...
@@newsnowadirondacksredux360 No. Have a couple marines come with you. If anything is fishy, just do the Shark Attack like the DI's do to fresh recruits. Make sure to get extra close.
Saleswoman literally stood in front of a door and wouldn’t let me and my brother leave without him buying a used Dodge van. They worked overtime trying to bury it in my brother. The woman stepped out of the way once she realized that I was going to muscle my way around her. That dealership is LONG GONE.
I went to test drive a used 2014 GMC truck earlier this year. It was at a local Kia dealer. I was talking out loud as I checked the interior. "Leather seats.....dual zone climate...." to which the salesman said that he didn't really know much about these trucks as he mostly sells Kias. Before purchase, I checked with my independent mechanic who I have been bringing my vehicles to for over 20 years for advice. He said the torque converter in that truck is for shit and it will kill the transmission, which will cost you about $4k for a new one. I double checked with a local transmission shop for a second opinion and he verified this. So I went back and told the salesman I was going to pass on the deal due to the impending tranny issues, and this guy (who already admitted to not knowing much at all about trucks) said "Who are you going to believe? Me or your mechanic?" Unbelievable.
Before the current situation with chip shortages, etc., I saw an add for a used, Certified Honda. I called the dealer ahead of time and verified that the price was for the car Certified, and was told yes. After the test drive, before I even said I wanted to buy the car, the sales manager approached me with a sales order. On it was a $1500 "certification fee" AND a $2000 "acquisition" fee ( this was on a sale, not a lease). I simply got up and walked away, salesman in fast pursuit. "Just talk to me!" Nope, nothing to talk about, you showed me that I don't want to do business here.
i do not have a similar story. i got wise to these thieves about 25 yrs ago. i would go on kelley's blue book, get a price on the car i was interested in, print out the paperwork, visit the dealer. i told all salespeople, upfront i was going to 3 dealers. the one who gave me the best deal, i would buy from. i was often told to wait and i would say no, "I told u upfront how this would go, and if this is your best price, i will go elsewhere". like u, out the door.
Red Flag practices are prevalent! Trying to purchase a car with my daughter. Went to 3 Stealerships that posted online prices I knew we could work with. Walked out on all three due to there pricing being $5k-$7k higher with all their added options that miraculously installed itself on the day of our arrival and they “cant/won’t” remove. (ie: paint protection, gps tracker, ext warranty). It’s practices like these that will eventually lead to purchase solely online. Good riddance to these thieves!
My dad is hands down one of the best negotiators I've ever seen at a dealership he went to Gillespie Ford (now shut down) said he was looking for a specific truck and to check out his trade in while he perused the lot. Found the truck he was looking for but never even got to talk price because they offered him $2,000 trade in on a $15,000 vehicle. He laughed in their face and said no I'll take my keys and leave they said oh the keys have been locked up in the safe for the day since it was 4:00 in the afternoon. He said that's okay and pulled the spare key out of his pocket and said you can mail them to me. The sales manager's face was priceless.
When I bought my last new car 2014 Nissan Juke, and I sat down with the sales manager he asked me for a check for $2,000 as a sign of good faith. I reluctantly complied and after several hours of back and forth arguing over add ons like window etching (they wanted $300 for this service) I asked for my check back and he told me it was in the vault which was locked and wouldn’t re open until tomorrow morning. I asked him what time tomorrow and he asked why I said I was leaving and would be back tomorrow to pickup my check. Lo and behold he managed to find the check in his desk drawer. Long story short, the sticker price was $27,211 and I had several add ons including a remote start and hitch for my bike rack and paid $24,750!
I would’ve pulled a Karen and said you can give me my keys or explain to the officer why you won’t when I call the cops because you’ve taken my property.
I had seen dealerships were charging “COVID fees” on top of the vehicle price. Cleaning and sanitizing the vehicle should be part of the cost of doing business.
Been to a hotel recently? Or taken an Uber? Never let a crisis go to waste -- and pass up a chance to shaft your customers. I'm at the point I now hate buying anything.
Covid fees.... and what id they do to clean the car to such a level? Nothing? Just put a word in to raise the price? Carbon taxes too I bet huh? Imaginary things you pay for because they convinced you it existed.
When I was younger about 30 years ago I went to an infinity dealership to look as a car. They wanted my keys and drivers license for the test drive, then refused to return them. I ended up calling the police and having the manager and sales man arrested that night. They were charged with false imprisonment. About a week later the dealership was shut down!
I love it when they charge you a "Dealer Fee" that is never discussed until they outline the price. Last time I looked for a car, they wanted to charge me a dealer fee of $895, When I questioned this, they told me its an upcharge to pay for misc fees of doing business......The dealer actually told me, it cost money to keep the lights on.....LOL, I walked out.
Every dealership has a similar fee. How do you expect dealerships to operate? The money in the cars is not much these days and that profit pays the sales reps, managers and general managers. Rent, utilities, use of DMV systems, computers, car fax, fees to use third party sites for advertising like Car Gurus, office employees and service department is paid from those fees. Hotels charge it, Airlines charge it, even Amazon has similar fees. I understand not wanting to pay the additional fee but that is the reason why, the sales department doesn't see a dime of that money either, it goes directly to the owners
@@TheBurn0820 I expect them to operate with a fair and open price. If you are comparing to hotels and airlines, you aren't getting sympathy from many people.
A red flag I walk away from is administration fees for the paper work. My wife bought a new car last year and they wanted to charge $650 administration fees. I said no way remove that fee or we are walking. The person doing the paperwork is on salary and that is their job, I will not pay extra for them doing their job they are already paid to do. They removed it.
My daughter-in-law was searching for a new car at the right price, so she took her cell phone with her and called other dealerships in the area in front of the salesman so as to compare prices. The salesman must have been shocked, but she found the car she wanted, and at the lowest price. I loved it that she showed the guts to POWER-bargain.
@@aac427 I went to a shop wanting to buy a pair of binoculars. Asked the bloke if I could try them outside the shop. They were really good. Through them I spotted another shop down the street who sold the same binoculars cheaper.
I once experienced the "deposit needed to test drive" blatant scam... I wasn't broke so I gave them $800 cash knowing I would get it back. They also told me "the deposit will hold the car for you in order to give you a few days to decide." Regarding the return of the deposit, what I didn't know was it would not be returned to me immediately but that it came in the form of a check by mail 6 weeks after the fact and I had to get VERY aggressive and literally had to threaten them, in order to get it in 6 weeks. Fucking corrupt assholes!
Sorry guy, but you aren't the brightest bulb... How many times have you paid a deposit to sit on a couch at a furniture store or try on a new pair of shoes???????? People like you are the reason scams work...
I had put a deposit on a car before and told them I would be back on the weekend to buy it. They sold it before I got back and dragged their feet on giving me my deposit back. I said I want my money back or I want the car, and since you don’t have the car I wanted I’ll pay you the same price for the other of the same model they had but was a year newer or something. I was there over an hour waiting on my money. I made sure to tell the other customers not to trust them.
When they ask for your keys, to check out your trade, do NOTHING until you get your keys back. I have had to call the police to get my keys back, after getting into a physical altercation with the "salesman." Holding your keys hostage is the oldest trick in the book.
Talked on the phone to a sales person who was proud to tell me the dealer did not charge markups on their cars. Then they told me the car included a long list of add-ons like "smart insurance" (dent repair, tire and wheel protection), key protection, window etching, nitrogen filled tires, etc. that totaled over $7,000! The add-ons cost more than most dealer's "market" markups. I didn't even give them the courtesy of saying goodby and hung up. One EV dealer tried to sell me several different extended warrantee products to cover wheel damage, failed batteries, electronics repairs, etc. because "this is a brand new car design". I told him that if the car was potentially so unreliable that I needed all those extended warantees, then this is not the car I would ever want to own and left.
Yup, bought a new (2011) camry and the FM tried to sell me the add ons. I told her if she didn't think the camry would last 3 years that I was thinking of going across the street to the Hyundai dealer with a 10 year warranty. She shut up after that and didn't push adds on. Never paid for add ons.
I have walked out of the finance office over overly aggressive warrantee sales pitch. When I shake hands on a deal with a salesman, I expect the finance office to honor it without high pressure warrantee sales.
Just dealt with this buying my new wrangler. They told me, “we’re not doing markups like everyone else. We do these extra services (a ceramic paint coating and another warranty) to make a little money. We have someone flying up from Florida tomorrow because of our marked down prices.” I told them, “I didn’t ask for that ceramic coating and I’m not paying for it. And I know about traveling to find a car. My husband and I are getting ready to go out of state if we can’t find what we want here.” They took the fees off :)
I did that, too. Them adding warranty stuff to my bill without even asking. I asked "What's this $1,000 warranty charge for? I didn't ask for that so why is it on my bill?" He said "Most people want it". I said "I'm not most people, I'm no fool & I assume my Honda won't break down on me. So nevermind". He ended up removing that warranty. I was young but proud I looked at the bill before paying. That car never broke down in 8 yrs!
Just purchased a small SUV. One of the dealerships I communicated with had vehicle price posted online when I asked for a invoice bill of sale for vehicle they put a markup on it. They said all dealerships are charging markups and we have to charge do to demand.....I said no thanks. After 3 days the sales manager called me and said I can drop off the markup. No thanks. Lost my trust with them. I purchased my vehicle from a dealership that had no markup and provided me a bill of sale through my email. I already had financing secured through my local credit Union. I believe this is why they were trying to charge a markup. I was in the finance of managers office for less than 2 minutes. I told him up front before wet sat down that I was not buying any extras. I had already transferred the check to the salesman and signed the paperwork. I was in and out of dealership for a new car purchase in 45 minutes.
Another "Red Flag" is when at the bottom of the sale sheet they charge $995.00 for Nitrogen filled tires or $999.00 for car mats or $450.00 for lifetime door guards.
Put an offer on a 911 today. They accepted my offer. When it was time to sign the paperwork they not only put on their original asking price but they also tackled on a $1500 reconditioning fee. When I questioned his integrity he made up all sorts of excuses. I put my running shoes and sprinted out.
I haven't had any problems with buying a car since the 1980's. I go in with a list of must haves, what car I want, what options are absolute and what is acceptable, and a number. The first time I did this, I already had financing available but sat down with the sales/finance guy. He started tacking ,"Destination fee", prep, etc. I stood up and walked out the door. He came rushing after me asking what was wrong. I told him the number. He started but I have to get XX. I said, I told you the number I would pay, you want to add that stuff on, drop the price of the car. I kept walking. Bought the same vehicle at another dealer two days later. They got it from the first one. Since then They have to call me with their "Deal" and if they call with a substitute, we're done. I wont use that dealer. The number one rule for car buying is to be willing to walk. Once you have that down, it's your deal or no deal. Just Walk.
And the same applies with buying a house. Decades ago I viewed a property that fit my needs exactly but I didn't like the price. I made an offer which was rejected, so I walked. Several weeks later the estate agent called and asked if I was still interested. I bought that house at the price I had originally offered; it's now worth 3 times what I paid. Fall in love with the deal not the property, although there are always exceptions to this rule. Sometimes you just have to pay over the odds . . . but not on this occasion.
My wife of 50 years learned this lesson very early in our relationship. We started to buy our first car together and she made a couple comments about how much she loved the car. I had already told the salesman what I would pay and suddenly the price started growing. I warned him to back off. He smiled and looked at my wife. I got up and headed for the door. My wife sniffled all the way home. We got over a dozen calls lowering the price. I told him where to park their car. . .
@@michaellindsey1543 Johnboy on wifes computer. My wife pulled this boner with an antique dealer and then wanted a price reduction. I looked at her and said why should anyone reduce the price because YOU just love it.
About 20 years ago, my wife and I went to Davis Acura in Langhorne, Pa. to look at an Acura TL. We liked the car and decided to get the price from the salesman. We agreed on a price and my wife and I went home to get the title to our trade vehicle. When we got back, the price had gone up. We asked the salesman what was going on. He told us that while we were gone, the general manager had nixed our deal and told him we needed to pay more. We asked to speak to the GM. He told us that we could take the new price or leave. I told him we were leaving and his response was "Drop dead." We have never set foot in any Acura dealership since then and never will. We ended up getting an Infiniti instead.
That's a problem with one certain individual, has nothing to do with the car company. Not sure why you'd have a prejudice towards a car company because of a salesman hahaha. I love my Acura.
@@James_r4276 Because when Acura excuses the actions of a particular dealer, it tells me that Acura's standards are low. If they think it is acceptable for a dealer to lie to a customer, then tell that customer to drop dead, then that tells me Acura management sees nothing wrong with that behavior.
I don't think you understand how the relationships between dealerships and manufacturers work. In most cases the dealership is owned by an auto group or separate corporate entity. That GM didn't work for Acura necessarily, the auto group signs his checks. You're missing out on a good car. The Acura is far superior to Infiniti by most standards. Sucks a single manager had to ruin it for you.
@@DemonsterousD I do understand how the relationship between manufacturers and dealerships works. However, the dealership operates under the Acura brand. Acura has to protect that brand and when dealerships act unethically or treat customers poorly, it reflects on the brand. When Acura responds by saying there is nothing they can do, it reflects on the brand and that reflects on every dealership under the brand. Back in the 1980s, there was a Chrysler-Plymouth dealership in NJ that generated a lot of consumer complaints. Chrysler pulled the dealership because of the brand damage it was doing. They also directed customers to other dealerships for service and had regional managers contact customers with the worst problems. BTW...The Infiniti we bought instead turned out to be the worst car we have ever owned. Worse than Mercurys, Saturns, etc. We now have a Lexus we bought new in 2013 and it is still the best car we have ever owned.
In 1995, I had been working only a few miles from home. I was offered a much better paying job that was over an hour commute away. I drove my SUV into the dealership to take a look at possible replacements that were smaller and got better mileage. I drove onto the lot and began looking at the compact models. A salesman approached me asking if he could help me. I told him I was interested in details about the car I'd been looking at and he immediately replied "Oh, you don't want that car, you want this one." Gesturing towards a sports car nearby. I got back into my vehicle and left without saying anything. I have not returned to that local dealership since and in fact, have not even purchased from that manufacturer since then. I haven't looked back and I don't regret it in the least.
@@trplankowner3323 Well you're living in a dream world if you think that. Manufacturers have absolutely ZERO control over the attitude, professionalism, and training of the sales staff. I mean it's your choice and I sorta kinda understand what you're saying but that is just an unreasonable expectation. That's like blaming the McDonald's Corporation when the drive thru cashier gave you the wrong change. It just sounds silly. AND, AND, AND.....if it's a car and model that you have your heart set on, usually there is another dealer from the same manufacturer just a short drive away. So don't punish yourself by being so petty as to blame the manufacturer because you ran into a smartass.
@@viking956 First, you need to work on your reading comprehension. Then your writing abilities. When you've finished with those projects, work on your manners. You've assumed a lot that I didn't say and overlooked the possibility of things that weren't said. I personally have done clandestine assessments of dealership sales forces for manufacturers down to being assigned individual sales staff by name. You can think what you want, but that doesn't change reality. In my particular case, the manufacturer had a lot to do with why I had not returned to their vehicles that I had driven since I was old enough to drive. That salesman was just the figurative "straw that broke the camel's back", or tipping point if you prefer that particular figure of speech.
@@trplankowner3323 hahahahaha! Well Karen, the emotional outburst of your response sorta kinda proves my point. You have sadly mistaken me for a mind reader because my comments were directly responding to what you said, NOT what you didn't say. YOU SAID that you "...have not returned to that local dealership since and in fact, have not even purchased from that manufacturer since then." YOU said that, nobody else. And you said that because in your land of unicorns, fairies, and buggered nosed witches, some rogue sales person insulted your intelligence (apparently no heavy lifting required). Now you have every right to not purchase at that dealer or from that manufacturer. It is, at last check, still a free country. But "Chuckles Lovefist" above is absolutely right.....your beef is quite properly with that sales person who offended you, NOT the manufacturer. Only an immature child could form any other conclusion. Thus my example of blaming the McDonald's Corporation when your visit to one of your neighborhood McDonald's Restaurants didn't stand up to your apparently inexact yet unreasonable standards. Furthermore, at no point in your panties-all-bunched up tantrum did you ever reveal that you have been on some sort of mission as a mystery shopper for any specific manufacturer. Manufacturers don't normally do that. They rely on customer surveys managed by J.D. Power to project a CSI score for each new car sale from the specific dealership and it is usually those specific dealerships, not the manufacturer, who will contract out for "mystery shoppers". Even though I find your claims of, how did you put it, "clandestine assessments", suspect to any degree of logical reasoning, I'm not calling you a liar. I just find it somewhat exhaustively difficult to believe. But that's just a point of irrelevant discussion because the real point is you're blaming me for not guessing one of your after school activities which you yourself never mentioned. I mean, let's be fair here. If you really want me to guess you could at least make it a multiple choice question. You didn't. How lazy is that?! You also NEVER at any point in your original diatribe revealed that you had issues with this specific dealer or this specific manufacturer during previous engagements. I suppose we the readers are expected to guess...with no basis whatsoever provided by you for so doing...that you have in fact had displeasing encounters previously. And now you incredulously claim...claim mind you with NO supporting data...that this one single isolated incident is the sole source for your "straw that broke the camel's back". BUT YOU NEVER MENTIONED ANY OTHER INCIDENTS OTHER THAN THE ONE TIME A SPECIFIC SALES PERSON somehow offended you. In fact, in your original posting you never even mentioned straw or the back of a camel. All I can conclude is that I would actually hope that I was that sales person who offended you because you are exactly the kind of customer I routinely T.O. to one of our green peas because I'm too old, too tired, too experienced, and too impatient to deal with changing your loaded diaper just to sell a car. There are too many other customers out there who will do exactly what I tell them to do. There. Done. End of Discussion. Class dismissed. You will NOT reply further to this line of conversation.
I would love to see Ray go in as a mystery shopper and record the entire negotiation on a hidden mic/GoPro. It would be funny to see him call out all the dealer tactics by name while they’re doing them, such as the 3 m’s, 4 square, reduce to the ridiculous, etc. have you guys given any thought to doing that? Or would there be technical /legal issues with doing such a thing?
Years ago a news tracking group caught a RV sales/repair parts place just off the local hwy, burning customers. They put hidden cams in engine , underneath by oil pan, etc. Then drove in and just had oil change request. The worker removed oil pan, and out of back pocket took a small evp and POURED brown DIRT into the released fluid. Then told them they had $1500 damage and had to work it out! They made appmt, came i and then SHOWED thevideo of the worker doing the deed. They claimed he never worked there is not working there and sorry you got the wrong place! This news group then told sheriffs dept about the affair. When the sheriffs dept responded to the place a few hours later, IT WAS EMPTY no one there no cars, no tools. ((A 3 state area notice was set up to try to track them, they WERE found 2 states away same persons diff title etc, they gave all the info to the local police there.)) This is the last I head it recorded.
@@guysabol8743 you must have some really bad laws in your country. Would be illegal here to use camera footage to attempt any kind of enforcement action. No privacy at all where you live.
@@anotheruserism That's stupid. There should be nothing illegal about recording one's own property. You live in a country with stupid laws that actually mean LESS privacy if they can tell you what you can and can't do with recording your own possessions, or you don't actually understand the law where you live.
My husband and I were at a "Tent Sale" at a local dealer. I knew what I wanted and what extras I had to have. The salesman walks over and starts asking my husband what he wants even though we told him the car was for me. I'm in the car checking things out. I asked several questions and was brushed-off while he stood with my hubby. Well, we've been married long enough that he knows how mad I'm getting. He's smiling like crazy. Finally, the salesman asks my hubby what he thinks of the car. I stood up from the car and said, " He has no opinion on it one way or the other. As you were told, this car is for ME. I love the car but since you deemed it necessary to brush-off my inquiries and ignore me, I'm going across the street to buy one. Which I did. The other dealer showed me respect, answered my questions and didn't try to rip-me-off. I ended up buying three cars from them over the next few years. My husband laughed the first salesman as I walked out.
I went to a dealer a few years ago and had a similar experience. I had been waiting for a Crossfire to come up for sale locally and when I saw a local dealer had one, I went in. After a few minutes of talking and letting him know that the car was for me and it’s some thing I had one for years, he actually said well maybe you should bring your husband in to look at the car first. I said nothing but I turned around and left right then. I fumed over it for a while and then called the dealership and filed a formal complaint against the salesman. Bought a different car and never did get my crossfire.
One time I told the salesman that I was willing to pay the advertised price for a Jeep I was interested in. He said he had to talk to his manager. I asked him why because I was paying their asking price. I told him if the price was higher than advertised, I'm walking out. Well, I ended up walking out and the salesman got all mad. I told him I wasn't playing.
I actually had a pretty great experience buying a car from a dealer. I got a loan from my credit union, printed the ad price the dealer had online for a suburban my wife and I wanted. We walked in, took it for a drive, and the saleswoman asked if we were interested in purchasing. I said yes, we already had our check from our bank, and the price we were paying was the price they had on their website. The lady looked it at it (it was 10k less than the sticker) said yup I will honor that for you guys and we walked out not paying a penny more than what we wanted to. I highly advise you walk in with either cash in hand or your own personal loan from your own bank ready to go, that way you can avoid their finance Department.
That was my experience too. I had found a truck I wanted online. Called my credit union, they took about an hour to call me back and say yes. Went to the dealer with a printout of the website. Got the price advertised, and when I got to the sales manager's office I called the credit union and gave them her fax number. Signed the loan papers, faxed them back, and wrote the sales manager a check for the truck. Finding a good credit union is honestly life-changing.
In October 1977 my new wife and I went looking for a Honda Accord, as the 1978 models were arriving. We visited the closest dealer, who had "$1500 Additional Dealer Markup" on the sticker. Curious, I asked a salesman about it and got this long story about the "Northern Illinois Honda Dealers' Association" who had determined they weren't making enough money on the hard-to-get models and were tacking on this fee. The story was very involved, but we walked out and drove to Libertyville, as the small formerly-bikes-only Honda shop now had cars. No salesmen jumped out to attack us as we browsed around, which was refreshing, so we finally walked up to a fellow sitting in his office. He was polite and soft-spoken, and introduced himself as "Bob" as I asked him "What's this about a Northern Illinois Honda Dealers' Association adding onto the price of the new Accord", and he gave me a puzzled look and said "WHAT Northern Illinois Honda Dealers' Association?". I said we'll take that blue one over there, and we bought the car on the spot. Best car experience ever, and Dan Fendick was a great service manager, helping the dealership eventually BUY OUT the Pontiac dealership and expand by a factor of 10 or so. Wonderful folks!
One that I encountered many years ago when I was at a used car dealer. Asks me, "What is your range?" I told him $7,000 to $9,000. He immediately leads me to a car they were asking $14,000. If he'd showed me a car they were asking $10,000, I might have been interested in, but he showed me a car so far outside my range that I told him he wasn't serious about the deal and left.
Here in Ontario it is illegal to add fees to the advertised price, no paperwork fees, no reconditioning fees. Advertised price , accessories ( if applicable) and taxes. They can lose their license if they try to scam you.
In the US, laws are just silly, archaic customs of years gone by. Dealerships and virtually anyone just does whatever they want hoping that either the victim doesn't have the money to sue or that it bogs down the judicial system to the point that it takes years and they skate by with a small fine or get the case dismissed given they can hire better attorneys than most people.
Another red flag I walked out of a dealer about. "We installed a security system in the vehicle already so you have to pay for it". AAAAAND the security system was NOT part of the advertised price or in the description.
I had an experience with a Toyota dealership in Gladstone, OR. I was interested in buying a Tacoma so I gave them my keys to appraise my trade-in. About halfway through the process, I changed my mind. I asked for my keys so I could leave. They kept stalling and sent a few people ( I imagine their heavy-hitters) out to me in hopes of changing my mind. I had enough and asked for my keys. I asked this question 4 times. I reached a point where I had enough. I said, "If you don't give my keys back to me now, I'm calling the cops." As I reached for my phone I dialed 9-1. All I had to do was press 1. They immediately produced my keys and I left. Days later I go the Tacoma I wanted from another dealership. I sent a letter to the General Manager of the Toyota dealership...and of course I didn't get a reply...The salesman I was working with was a real jerk. I'm not mad at the dealership, just the dumb ass they had as a salesman...
It's amazing dealerships still pull this stupid scam. I remember when one did it to my father; it happened when I was a kid so it was about sixty years ago, and the dealers are still doing it!
I’ve had that one tried on me. Also had the “someone else is looking at this truck…” Well, better let them have it then. Of course it was still on the lot the next week.
When I bought my Challenger, I dealt with the internet salesman at the dealership. Younger kid. He steered me to the new cars left over the previous year, chopped 3k off MSRP, and didn't argue when I told him I'd do my own financing. The least painful new car experience I'd ever had.
I like that I can admit the dealership I work for operates this way. No games, no whammies. Just fair sales practices, no need or half-truths, permission for both parties to say 'no,' and genuinely good customer service. It's the reason we dominate our market. People LIKE us, and keep coming back.
I call the dealerships make an offer over the phone and its "Take It" or "Leave It". The only time I set foot on a car lot, is when I am picking up the car. However, it takes patience doing it this way.
I have a similar story to the "price range" after a specified price, interest rate, and number of payments have been declared. Years ago, my girlfriend's son was at a dealership to buy a truck he needed for work. He took pictures of the offer and texted them to his mother to look over, who in turn handed them to me since one of my mottos in life is, "Math is fun!" Now, I know very little about vehicles, and so I was no authority to determine if the offer he was given for the truck was a good deal or not, but he believed it to be. I was just looking over the paperwork to make sure everything lined up. I ran the calculations and found the monthly payment amount I calculated was considerably lower than what he was quoted. I assumed a typo somewhere and tried again, but got the same result. I reversed the math, and found the principal would have to be inflated by something like $2400 to get the math to work resulting in the monthly payment quoted. Apparently, the dealership was trying to hide some extended warranty or on-site service guarantee without giving him the option to accept or decline. I guess they assume most people can't do this kind of math, so they'll never know. It's unfortunate that they're right.
I've learnt in my line of work that people in general do think they won't need math that much later on in their life. Resulting them in even the most basic mathematical related situations to stop working as a human. Sometimes beeing stunned for a while like from a flash bang.
I can do complex equations in my head which is a gift that pays off every day. If people would just practice doing basic arithmatic in their head they would save a ton of money over their lifetime.
I was looking for a new pickup truck, so I drove to the three major dealers in my small town. I should add that I’m a petite woman, and was in my late 40s. When I walked inside the first showroom there were two salesmen having coffee, so I let them have their break while I checked out all the models in the showroom. Neither approached me, so after about 15 minutes I went over and asked “Do either of you work here? Where are the salesmen?” And now their reply: “Oh, we were waiting for your husband to come in.” I bought my truck that day…. at a dealership down the road. P.S. I have a tractor too
I doubt that. A sale is a sale. They don't care if you're s man or a woman. You probably told them that you were looking. That's why they didn't come to you.
@@Normal1855 , they were in a corner office drinking coffee. They saw me, nodded their heads, smiled, and kept drinking coffee. Fair enough, I thought, they needed their coffee break. The first words we spoke to each other were the ones I already quoted. I asked if they were the salesmen, they replied that they were waiting for my husband. I assumed that they couldn’t believe that a 110#, 5’2” woman wanted a truck. I don’t carry hay and feed sacks in my car, nor do I use 4 cylinders to pull a trailer. Every other dealership I’ve ever been to, I have been approached by sales staff in less than a minute.
@@Normal1855 You are a silly, ignorant boy. Sexism is still alive and well in many places, especially in small towns and rural areas. I have dealt with it, too.
@@maritasue5067 I, also, spent time wandering around a car dealership, when I needed to change my car. There were people around, but no-one bothered to come over, which I found surprising. I had the impression that if you walked past a car showroom too slowly, someone would dart out and drag you in ... but no! Needless-to-say, when I did buy a car, it was not from them. Years later, the car I bought needed a serious repair and that franchise was the main agent, and it had to go to them. They kept the vehicle for around 2 weeks before carrying out the work (which I believe took something like 2 hours) and charged over £600.00. They are no longer in business.
Here’s a trick that was tried on me when I traded one Mercedes for another (used, CPO) Mercedes at a Mercedes dealership. I had the Mercedes “MBRACE” service on my trade-in which is like GM’s “ONSTAR.” It came time to transfer MBRACE from my trade-in to my newer ride. The rep at the MBRACE call center casually asked me how long I expected to keep my newer car. I said “oh, I dunno, maybe 3 - 5 years?” and she immediately said they would go ahead and charge me for 5 years of MBRACE service and rushed on to confirm my credit card for the 5 years worth of service she was about to put on my card. This happened in the car in a conversation over the MBRACE wireless system during the vehicle transfer. My sales rep heard it all but was silent. I declined and said I wanted 1 year of service, renewable at my option annually at 1 year intervals. This wasn’t the dealer being sleazy, it was a clearly incentivized Mercedes MBRACE corporate rep following a clearly prepared script. Dealers do play tricks, but the fish rots from the head. Let’s be careful out there.
A buddy of mine was shopping for a new car for his wife, it was years ago, but anyway. He looked at a Taurus station wagon his wife liked, he intended to just write a check if he got the price ha wanted, he told them he didn’t want to haggle and play games, just give him the absolute bottom dollar they would do. They have him a price, he went to another dealer and they beat the price by quite a bit so he bought it from the second dealer. First dealer calls him a few days after he had been there and asked if he was still interested in the car. He told them he got quite a bit lower from another place and was buying from them , dealer ones “ bottom dollar “ was way too high. The salesman said “ but you haven’t heard our “ bottom, bottom dollar price”, to which he said “ this is exactly what I told you I was wanting to avoid, the BS and hassle”. He bought from the second dealer and the first continued to call for several weeks after. Had they NOT played games they would’ve made a sale for certain and kept a customer with money as a regular.
Many years ago, I was looking to buy a specific Toyota, brand new. I went to three dealerships and told all three that I wanted their best price and that I was going to two other places and that I would take the best offer. I was completely upfront about what I was doing. I know for sure that it wasn’t the third place I went to that I ultimately bought from. It might have actually been the first. I initially remember him being reluctant to make an offer and then watch me leave the building to go somewhere else, but I assured him I would come back if his price was better, which it was.
I recently expressed interest in a pre owned car via e-mail and they told me they charge a non-negotiable $895 “dealer prep fee”. I replied back saying that was a scam and I’m not paying anything more then the selling price of the vehicle, and they said sorry, can’t negotiate the price. And I left it at that. They turned away a customer before I went there in person 😅
Lol they obviously could care less about customers or consumers, they are doing this strictly for views, I’ve been in the car business a long time if he sold cars since the 70s and 80s they were holding 6 points of rate or more, doing open end leases, used car leases, STEALING trades, there was no internet with everything published on what our car goes for and what your trade goes for… these practices he mentions are a thing of the past he only wants views on UA-cam… If he was successful for 43 years he should be happily retired not scaring people on UA-cam about Bs
Bought a used car from a dealership. During the test drive the car seemed to run a bit rough. The salesman had the mechanics go through it and said it was just a spark plug. I decided to buy the car. They convinced me to get the engine and drivetrain warranty. After less than a hundred miles the car was running rough. I took it back to the dealership and their mechanic said it was just a fouled plug again. They supposedly replaced the plugs. I lived about 8 miles away and didn't even make it home and the car started running rough again. Back to the dealership and they said I needed an engine rebuild and it would be $1200. I said that I was glad that I had bought the warranty. They told me the warranty didn't cover the rebuild. I was pretty mad and limped home trying to decide what to do. Lawyer or call the State consumer protection department. Well, being mechanical I decided to look into it myself. Long story short, it ended up being a bad O-ring on an exhaust gas recirc. valve that could be removed without pulling the head. Less than a $1 for a new O-ring from my hardware store and the car gave me many years of trouble-free service. Boy was I naive about car buying.
I tried to buy my lease out and the Honda dealer was forcing me to get a $3,500 warranty. I refused and they wouldn't let me buy the car without it. I called Bank of America and bought my lease out from them. I saved over $4,000 doing that. They really shouldn't be called dealerships anymore, they're all "Stealerships".
Had a similar issue with my leased Honda. The dealership offered my buyout on the lease and walked out and never called them. Took my car to CarMax and got an extra $6000 for my Honda. I had to buy my lease out from Honda first and it took 4 weeks to get my title! I’m done with Honda
Two red flags I came across: - Dealerships focusing on monthly payments instead of the total out of the door. These dealerships love spreading the loan to 7+ years. I once went to a dealership to purchase a car, and the salesman/manager would not budge on lowering the MSRP. Instead, they wanted to make the loan longer to ease the monthly payments. - Dealerships not matching or competing with other dealerships (same manufacturer). I was once in the market for a particular SUV and emailed a few dealerships within a 150 miles radius for the best offer out of the door. Some dealerships straight up refused to even email me back an offer, and insisted for me to come in. One local dealership had the audacity to say they would match the best offer, until I step foot in the dealership and was told, they couldn’t and insinuated that the other dealership (located 100 miles away roughly) who sent me the out of the door quote could actually be deceiving me with that “too good to be true” pricing. I told that sales manager that I could actually go ahead and start the purchase process over the phone and online with the other dealership and if he wished to be my guest. I even ask that sales manager “Are you saying that other Toyota dealership is lying to me? Because if the other dealership is not lying, you are pretty much talking down and backstabbing that other dealership”. The sales manager walked away and the poor salesman whispered: Our dealership does not lower MSRP. If I was in your shoes, I would go ahead and move on with the other dealership.” 💀 😂
From my experience over the years, the most useful/ beneficial thing you can do as a customer is, GET EVERYTHING IN WRITING! After that, don't let them get their hands on those papers. The amount of times I've been in car dealerships, and they try to take your notes or any documents discussing price is astounding. They will say it's to show their manager or any excuse they can come up with, but when they come back to talk to you, they will say oh I threw it away, I didn't think you needed it again. Never, I repeat NEVER give them your copy of any notes/documents without you keeping a hard copy.
I bought a used Grand Wagoneer years back, the sales guy wrote up the sales agreement to include at my request as part of the deal the things my mechanic said it needed right on the page of the contract and its other two duplicates. He wrote 4 new all terrain tires, brake pads and rotors and replace the carbonator. I agreed and the car drove off the lot, with an appointment to fix the brakes and later the carb. Four days later I arrive back at the dealership on the appointed day and time, and am told no such work order exists. The salesman is not around that day so I go home grumbling. I start calling the management about the failure to replace the brakes, (the tires were replaced, the day I took it home), they refuse. I show up with the contract they signed with me and they still refuse, claiming the salesman has been fired, mind you he had been there 21 yrs. and any agreement on the contract was up to him to fix not the dealership! We start going round and round, they refuse to make good on the contract, I refuse to stop pestering them multiple times a day. I call from many different landlines so my calls are not blocked. They relent and agree to fix the brakes, I take it in the brakes are replaced, but they gas tank which was running fine when I dropped it off now reads full even when it is empty, and I had seen them remove the gas tank during the break fix. They claim I have no proof they broke the sensor and never admit to dropping the gas tank onto the floor. Each week of the next four, while haggling over the carb, I have a flat tire at one a week, and am told it must be damaged rims, in all cases it is their valve stems they installed all are faulty. I end up maxing out my AAA account with the four tows in four weeks. After 6 months of fighting with them and having their bank loan officer, my aunt present at the final demand, they relent and agree to replace the carb, but say they will not make good on anything else I bring to them ever. They never admit to breaking the wire to the gas tank, even though I am certain that was done out of malice. I ended up donating it for the tax write off as it was nothing but problems.
Some years ago my family had frequented a local Subaru dealership. While I was car shopping there with my mom, the sales guy, who had known us for years, said he wouldn't tell me the price of the car unless I said I would buy it. Shocked, I said how can I tell you I'd buy it if I don't know know the price? He wouldn't budge, so I walked out. He came running out after me and knocked on my car window, begging me to stay. I told him no and drove away.
I doubt it, every single subaru dealer i have been to has had absolutely exceptional service and i have been to 5 different dealerships. I have a 2011 legacy 3.6 that i take in about once every 3 oil changes to get another set of eyes on it because i do most of my own maintenance and they treat me like i own a brand new porsche or something. Like i said out of 5 dealers non have been sub exceptional. That being said though, I am never buying a subaru again. Too much oil consumption/leaking and really atupid problems that should not be happening. Like why does both of my side marker lights flicker and my window only roll down 1 in at a time. Also they do not get advertised mpg. I drive 60/40 highway/city and im lucky if i get 23 in my legacy 3.6r and 25 in my outback 2.5i. A camry v6 gets like 28mpg for the same thing and a mazda cx-9 can get what the outback gets and its awd as well, has a way more powerful engine and weights more. I liked subaru for their cost of ownership but now that things break down on these what seems like a lot compared to toyota, hondas and mazdas i have owned, i think im going back to them.
@@Hallowsaw that's surprising, I had a 2001 outback that was always cheap to maintain and was bulletproof until the well-known 2001s headgasket issue reared its ugly head in 2019, it took 18 years for the headgasket to pop. So I got a 2010 mazda cx7 and it died in 2 years. Then I got according to a 3rd party shop a pristine (no issues) 2012 lincoln mkx and within 3 months it needed a new waterpump and both adaptive headlight assemblies needed replacing, and even the ford parts were stupid expensive. So my brother got a 2022 outback and it gets better than advertised mpg so I decided to sell the lincoln and get another subaru. I was on the waitlist for the new BRZ but they stopped making them so I was gonna get an outback too but the rep called me and asked if I liked wrxs, (and being in Canada, wrxs are way more practical than brzs) I said yes and I got lucky and got a 2022 wrx sport+ (middle of the covid and chip shortage debacle so japan only ever sent 3 wrxs total, mine being the 3rd, to the dealership which is the only dealership within a 100+km radius) for less than MSRP (and for less than even used last gens, thanks to greedy used dealerships upping the prices on all cars as much as 8-10k above pre-shortage prices). It hadn't even left the factory in japan, but he was able to contact them and the next day called me saying it was mine. But because it was being shipped from Japan I had to wait like 2ish months, and because I had to wait longer than usual, everything else (paint protection, warranties, etc) was also discounted about 5% average, and so far it's gotten better than advertised mpg and ofcourse is a blast to drive, on top of subarus great reliability, better than average cost to own, and are among the best in terms of holding their value. And obviously the customer service was great. Japanese cars are where it's at if you want a reliable car that has reasonable cost to own.
It's amazing how many bad actor stories come out of car dealerships. As for the credit check, dealers used to do this without consent, when they asked for your ID for test drive
Great video! I work in advertising and had a job selling advertising to car dealerships for our local newspaper/website. I feel like I've learned all of their sales tricks so now my friends call me to help them buy a car. The sales people rely on customers making emotional rather than rational decisions which is why they want you to come in. You have to let them know that you're thinking rationally and not in a rush. Do not be afraid to walk away. I've had two past experiences. Once when a dealer took my keys to do the trade in value while we looked at cars. This was fine by me except for when he refused to return my keys to me! After they did the trad in valuation he held on to my keys trying to get me to do a deal. So I literally couldn't walk away. When I told him I didn't want the car, then he pulled the "let me get my manager" trick after I had asked for my keys back twice. He finally gave them back after I threatened to call the police. The second thing I just recently experienced a week ago is that I went to a dealership to take a closer look at a car that I have preordered. I told the salesman that I won't buy a car without a specific feature I really wanted, and I just wanted to look inside one as I had preordered without knowing much about it. The salesman made some calls after I left and had 4 cars brought in with that one feature and asked me to come down and look at them. Except those cars were missing other things I wanted like they weren't the right color or model. I had to tell him, I am not in a rush and I am not going to settle for something I don't 100% want just because it's here now. I'd rather wait and get everything I want. He really wanted me to get excited about the car and buy from him now rather than me wait for my car.
I had that reconditioning fee crap tried. My daughter was looking to buy a used Subaru, 2-3 years old. Saw an ad that had an unreal price so we made an appointment for a test drive. We got there and everyone was nice as could be. The test drive went well and my daughter liked it. When we got back and sat down to go over the pricing all of a sudden there were all these reconditioning and dealer fees that were not listed in the ad and were not told about when we walked in. All these came to $3500 more - I got up and walked out. We ended up buying once from another dealer who was much better
I was at a dealer once, negotiating price on a new car, and the salesman kept getting up to “check with his manager.” I politely asked him if HE can sell the car or if his manager should be sitting across from me. He assured me that he could sell me the car. I then told him, “Good, you don’t need to get up again and we can get this finalized.” A look of horror flashed on his face. We went back and forth on the price and I pulled out a newspaper ad from his dealership with the price I wanted to pay for the car I wanted to buy. He stood up to “check with his manager” and I told him firmly to “sit back down” and reminded him of what we had talked about earlier. “If you stand up again, I’m leaving and will buy my car elsewhere.” Horror again filled his face, but he insisted on talking with his manager. I stood up, too, and began to grab my baby and get my wife going toward the door. The manager hurriedly rushed after us. “Are you really going to leave?” he asked. “Your salesman is wasting my time, so I’m done.” We walked out. A few weeks later, I stopped by the dealership on a Saturday morning in my new car and intentionally parked it right in front of the door where the customers and salespeople would be most inconvenienced by it. I went in and saw the salesman, who recognized me and smirked a bit, thinking that I was coming back to buy the car from him. I ignored him and looked for the manager. Walked up to him and reminded him who I was and pointed at my parked car. “I bought it at a dealership that doesn’t play games like you guys do,” I said fairly loudly in front of a bunch of customers. “Got a better price, too. Thanks for encouraging me to go elsewhere.” I turned to leave and was stopped by an older couple who had heard the exchange. They literally had their checkbook in their hands as they asked me where I had bought my car. I told them where and the name of my salesman. They literally walked past their salesman as he was coming back from checking with his manager. I assume that dealer lost that sale, too. It was a GREAT way to start my Saturday.
Cool story, but a salesman has no say in the final sale price unless its clear there is so much room in the positive it doesn't matter. If a salesman closes a deal without any input from the manager you left so much money on the table its not even funny. Very few salesman at any dealership know the cost of a car, especially if it's a used one. They have to get approval from a manager if it's getting close to cost or a loss on a unit. Congratulations on acting tough but screwing yourself out of money.
@@TrueNewb apparently you missed the part where I bought my car at the price I wanted elsewhere. No money left on the table as far as I'm concerned. I knew rough invoice price and what the holdback was. The only one getting screwed was the dealership when I got up and left. As to salespeople not knowing the price, that's his issue, not mine. If he can't reach a price agreement on a car without having to get someone else to sign off on the price, then he is not able to sell me the car - his manager is and THAT is who I should have been talking with instead of the salesman. I'm not wasting my time speaking with a lackey.
There are four "salesmen" for every deal. The grunt. The guy who is the sales guy running back and forth. Your grunt sounded like he was unknowledgeable. Then the "ASM", assistant sales manager. That's his team manager, usually just a guy who does the dealing with the "Desk Manager". THAT'S the guy who makes the deals. That's the guy you need to talk to and work with. That's the guy who has all the power. But he can not leave the desk!! That's where the computer is to make the deals. They need to plug in your price request to see if it fits. So you will never get a sales guy to say yes unless he has that info. What I do is get up and go to the desk and work directly with the Desk. Then "F & I". The finance guy who will try to up sell you once you've agreed on prices. They make money on your deal but shopping your loan to other banks for a less % you agreed to. And then get the difference. Those guys make a lot of money.
We went to buy a car that my wife had test-driven. I had priced it with a service through my credit union, but I wanted to give the business to the local dealer where she had tested it. It took a lot of negotiations, and finally I told the salesperson the price I was getting through the service and I said to him to get close to that price. The guy told me: oh, you know, you don't really get that price, blah blah. So I told him: "You might be right, so I tell you what. It's Saturday. I am leaving now and going home. On Monday I will double check with them. If the price they quoted me is not correct, I will come back and buy from you. If it is correct, I buy from them." And, I was going to do just that. He stopped me, gave me the usual "I have to talk to the manager" and came back in two minutes with the right price.... One of the things, though, is that you have to be willing to actually leave, which I was.
Went to a dealer on a new car and we had everything negotiated. Price, term and interest rate. When I went to look at the the final contract for the car the price went up by 6,000 and the term increased by 12 months. My payment stayed exactly the same. Dealer tried to tell me it was a mistake. Lol. ALWAYS,ALWAYS, examine the final contract with a fine tooth comb.
Same thing happened to me. Everything we spoke about while doing the deal was totally different they increased the price by just enough to make my contract look unchanged so it was hard to recognize the difference. The car was listed for 24k after a $2500 down payment and a ridiculously low trade in of $1500 for my Maxima the amount financed was still 24k so I didn’t notice until the next day. I went it to confront the manager about it and they tried to play stupid. Worst experience I’ve ever had.
Great information. People need to be educated with all of this. I personally know a salesperson that said they sold a Tahoe at $15,000 over sticker. Sad to me. The poor buyer was ripped off. Glad I don’t need to buy a vehicle right now.
Just purchased a truck from Town And Country Ford in Nashville, TN. I’m 52 years old and this was the easiest truck purchase I ever made. Did the whole deal on the phone, from Florida. Sent me pics, told them what I would pay (nobody closer to me would even get close), drive to Nashville, drive the truck looked it all over, signed the papers and headed back to Florida. 👍🏻
Red flag 1 - After someone looked at my trade in the sales rep returned to the desk and said “Your car is junk”. Red flag 2 - The sales rep wouldn’t give me my keys back when I said no deal. Red flag 3 - When the trade in was being looked at the sales rep said “You have a lot of miles on the car”. After doing some basic math for him, I explained to him that X years old divided by X miles shows a average of less then 9,000 per year. No comment from the sails rep. Red flag 4 - The sales rep stated, “no one will give you a better price for your trade in”. I contacted a online dealer and they gave me $2k over what I asked the dealer for.
My first new car, the dealer told me I had to buy the insurance to get the finance rate. I was young and naive so I did it and of course it was wrapped into the payment plan. A few weeks later a get a call from corporate asking me if I was happy with my purchase. I let them know I loved the car but wasn't happy about the "add on" and that I would never buy from them again. They ended up removing that insurance from the payment and firing the salesman who conned me.
Prices will be less negotiable. Whilst the process is frustrating for some you need to do your own research and go to a dealer with a specification and prove in mind to negotiate. Also give them some room to upgrade you if the discounts are better - the shell and the engine don't earn much profit anymore
@@iangannon8543 You really think you are "negotiating" anything with these gangsters? You spend four maybe five hours of round and round nonsensical Orwellian talk to negotiate nada. Any discount you think you won, they tack back on with some silly name they make up - like the gas cap adjustment fee or state tire inspection tax.
When I bough my Subaru 5 years ago, they said this is the price of the car, cash or credit, trade-in or no trade-in. They said shop around if you want and then come back. It was very refreshing after owning Hondas my whole life where you would go in and getting a price out of the salesman was worse than root canal.
Green flag - When the dealers website actually breaks down their advertised discount listing the dealers portion and each rebate used to achieve such price.
What I experienced was being told by the salesman during the test drive about the factory installed security system and then going into the finance office and being told that if I wanted to protect my investment in this new car, that it would be wise to purchase a security system. Wow!! Just subscribed.
1976, odometer mileage was lower than for service stickers adhered to the door pillar. Dealer actually asked, "is there anything else I can show you?" I replied that I wouldn't do business with a fraudulent establishment. I never went back.
Well most cars in 1976 had five digit odometers. So did the mileage stickers say 90,000 and the odometer was 01,523 due to exceeding mechanical limits?
Recently at a Mazda dealership I thought I had a couple good conversations over the phone and got an out the door price that was very good. Then when I get there and we sit down to do business, they throw this $4000 Mark up with the excuse that they have to because I wasn't trading in a car. I laughed at the guy, said a few choice words and walked out. The most hilarious part about this was, about 2 weeks later they text me and ask when is a good time to come in and finish the sale lol. Absolutely ridiculous.
Nice commentary.I had a dealer tell me I had to give him a credit check in order to test drive a car and I did leave pretty quickly so you guys are spot on there.
I've had dealers do that on more expensive sports cars. think porsche, alfa (4C specifically), audi R8. to an extent I can understand on higher priced vehicles, to keep the joy riders down. although the mitusbishi dealer trying to do that on a 3000GT VR4 the one time was hilarious. went in one day in "casual" clothes... nope. went back the next week, same sales guy, didn't recognize me as I was in my corporate uniform, looking like I just finished a wall street take over. he was practically licking my shoes to clean them. no I didn't buy the car.
@@johnhufnagel I can't stand judgemental salespeople like that. If I don't look good enough to buy from you, then you aren't good enough to take my money.
A car that I had eventually bought new and kept for 22 years had an interesting purchasing experience. I had seen an advertisement for a 1997 car for $9,990 and it had everything I wanted. Went to the dealership and clearly stated what I was looking for and the salesman showed me everything but. He said he'd get some keys and for me to wait - I didn't. I followed him into the showroom and low and behold there was the $9,990 car in all of its glory! I asked the salesman why he didn't show me this one and he said it was "white". I then retorted that I never said I was considering any color and he looked caught. Then he said the car was a display car for the special. And to which I responded well, show me where another car like this is and I'll buy it or get your sales manager. I ended up with that car.
My brother-in-law when he was young worked for a car dealership. A woman came in to buy the car she wanted at the sticker price with cash on hand to pay in full. When he went in the office to write up the papers his boss told him to sell her an additional add on. He said she had just what she wanted with nothing extra and his boss insisted that he tag on something extra. He was outraged with his boss’s slimy tactics and wouldn’t do it. He was a leading salesman but had a strong moral code and quit.
It's why I quit bike sales... if your boss buys them in too expensive and the sale alone doesn't cover the wages and overheads, that's HIS problem... not selling my soul to pad his income 🤷♂️
And crap like this is why it's hard to find a good salesman. I was lucky to have a decent one when I purchased my car. He didn't pressure us at all. He even knocked 3 or 5k off the sticker price and made the finance people add a few things at no charge, which made them grumble.
I was a car salesman and I was very honest I wanted to help the customer more that I wanted to help the dealership and my manager used to get mad at me. He also had anger management issues. Finally I couldn't continue being a Salesman cuz that's all they wanted me to do is lie. So I quit right in front of a bunch of customers it was a super busy night for selling cars. And believe me I was very dramatic and I'm sure the dealership resented pushing me to the situation where I quit in front of a bunch of customers. And I made sure they knew I was not going to continue being a lying salesman
Good for you! My first job in this industry was at a place like that. Since then I've worked a couple other places and they are all about transparency and honesty. I won't work anywhere that is the cliche car dealership ever again. It made me feel dirty at the end of every day, I too care about the customer and want them to get the best deal and leave happy.
years ago I let a dealer have my keys to do a estimate on my trade. I thought I was going to have to call the cops to get my car back. This dealer was part of a local network of several dealerships in the area. They lost any future business from me that day at any lot they ran.
I had the same experience at a network dealership as well. I went car shopping with my (at the time) girlfriend. They took the keys, wouldn't give them back, also wanted a CC for a test drive, all kinds of red flags. I even said to the sales guy "look, while we're all still being nice, get us our keys back". Later outside the sales guy asked us what he did wrong to not get the sale. I just told him "dude, you're doing it right now" and we left.
A red flag I previously experienced (this week actually) while at the lot the sales person asked me to sit in the vehicle to check it out. Then said he would drive it off the curb so we could have more space to see it. He pulled off the curb and literally took off on a test drive. He never even asked if I wanted one, and we weren’t even buckled in. Took me far away to some dead end road and made me drive it back 🫣 I was so uncomfortable. I didn’t like how forceful it all felt.
Those "reconditioning fees" can get very expensive and it kills me that after all the years, more people haven't learned how to handle car salespeople. About twenty years ago I walked off a lot because of all the bullshit telling the salesman and his boss "You both have forgotten the first lesson you probably learned at car selling school - never EVER let your mark drive out in the same car he drove in." In front of several deals in the making I told them that I could close one of these deals without even knowing what their policies and procedures are, that I could do it cold by just acting like a human and not lying to everyone. And I do NOT pay DOC fees - I don't spend a single dollar just to sign the forms. I can't stand salespeople in any business especially cars. I eat those pathologically dishonest morons for breakfast. I get THEM exasperated and it's very easy to do.
Someone may have said this before, but I went to a dealer and I saw a used Ranger pickup on the lot. A salesman came up. I asked him how much for the Ranger. He asked how much I could afford a month. I said, that doesn't matter. How much for the Ranger? He said I can get a payment plan to meet your budget. I said, this is the last time, how much for the Ranger? He said again how much do you want to pay a month. I turned around and started walking to my car. He kept talking and I kept walking.
as a professional car salesman that is exactly the opposite of what you would want to do I cannot believe you would run into such a green pea or unprofessional person like that I never ever would do something like that I think this is a made up story on your part
@@richardperegud1484 it IS the training for lot salesman, though. All about sales and always encounter walk ons. Never tell them total price for the vehicle, just get them inside and your sales manager pulls in the sale. Seems to me like IF you are a salesman, you yourself are either new, or work for a very lame dealership 😆 Edit: so in short, I'm saying your reply claiming the original comment was made up, is probably made up. 😆
@@richardperegud1484 It's "wheel" on your feet and deal on your seat. I worked on used and new car lots right out of high school and heard every cliche' in the book.
I totally agree with this. Sold cars for many years, and one of my biggest pros was being transparent with all my customers. Of course, I can’t deny I worked for my pocket, at the same time it was a deal that made me and the customer happy
Another red flag on pricing is the dealer prep. They don't do shit to a vehicle after it comes to the dealer. Or advertising fees. That's to put their logo on your vehicle to advertise for them for free. Every new vehicle I bought, I made them take their logo stickers and license plate surrounds off before I ever left the lot. As I have told them, you want me to advertise my vehicle purchase, you pay me.
At a Honda dealership, we had looked at a specific car and had negotiated a fair price. We went left and got the funding, came back the next day and the salesman told us the price was $2500 higher because he was talking about a base vehicle and not the car we had taken for a test drive and negotiated a price for. We walked out as the salesman was telling us how little $2500 is when paid spread over 5 years. Never went back to that dealership. After negotiating always make sure that the final price is "all in", meaning no further charges. They will always send you to the "finance guy" who will attempt to tack on certification charges, shipping charges, taxes and other fake fees for thousands of dollars. We always look bewildered and repeat that the price we negotiated was "all in" and he should talk to the salesman. One tactic, the salesmen use is to have to take the deal to their manager for approval so it looks like they are "fighting" on your side. They just go for coffee while you wait and make it seem like their is a higher authority that is making the decisions. One friend of mine used this approach when he talked to a salesman, he would say "I'm here to buy a car, are you here to sell one?" and throughout the negotiations would ask "I thought you were here to sell a car?"
there is definitely manager approval that has to take place at every dealership. Do you realize the turnover in that industry? what manager at any dealership is going to say or think “yeah let’s let the guy who has 4 months in the business, and the guy who just started that came from selling a completely different line of cars with different profit margins make the final decision whether we’re making enough money on it to sell it at that price and pay everyone who gets paid from this”. think dude
I always tell the dealer that I used to work at a dealership, left because I hated the sleezy sales tactics but it was useful knowing their tricks. Always puts them on their back feet. Gotten great deals ever since.
I was at a dealership one time, somehow a customer’s car wound up on a car carrier and the truck drove off with the car. They couldn’t get hold of the driver and sent off chase cars to catch the truck. I don’t know the final outcome but it was exciting at the time.
There used to be a dealership in Oklahoma city that had valet parking. It was almost impossible to get your keys back. They'd literally hold you hostage until you threatened to call the police.
I just left that comment above that I had the same experience. They took my keys to do the trade in valuation. He made it sound like we were saving time doing it while we looked at cars, then refused to give the keys back until I threatened to call the cops.
I love how they match the salesperson coming up to you based upon your race, nationality , creed or even suspected sexual orientation. Like that's really going to make a difference who I choose to buy my car from.
Many decades ago my dad went to a dealer, where the salesman insisted that the manager requires a good faith deposit before they could talk price. At that point my dad cussed out the salesman and dealership for using such a bull s**t tactic and assuming that he was stupid enough to fall for it. The best part was my dad has a very loud voice and everyone could her him and they knew exactly why he walked out on them.
@@concernedcitizen4031 Nope, why would they give an advantage to you the buyer? Every potential car buyer has a nuclear option that they can use at any time, you can just say, "Screw this" and walk out. There's NOTHING they can do to stop you. By handing over a "Good Faith Deposit" you give up that option. If things aren't working out the way you like, either you have to walk out and lose the money or you foolishly wait for them to get it for you. Odds are they'll tell you that the manager stepped out for a short while and then they'll play more head games on you while you wait for the manager to return. Putting down a "Good Faith Deposit" gives them the advantage and offers you NOTHING in return.
When we bought a car a few years ago, the new guy was the one who started working with us. When we moved toward a deal, a senior salesman tried to swoop in and take over the deal, but we made a point of saying we wanted the first guy's name on the deal, because he was pleasant and helpful, unlike the pushy and annoying other guys.
I've had salesmen try to sell me cars that I don't like or want. Or, the car payment is always "just a little more" Or the salesman from Wolf Auto in Naperville, Il. calling me every three months to "up-grade" and buy a new car. He called a few years later and TOLD me that "it's time to get a new car" I told him it was paid off, and he needed to "SHOVE OFF!"
Called a dealer a few months back to find out the price of 2 vehicles since it was advertised as "call for price". I asked this guy at least 6 times what the price of each vehicle is and he always circled back to you should come in so we can have a face to face. I got so aggravated that I told him I'll never do business with their dealership - what a frustrating experience.
Red flag: A blatantly lying salesman. I had a salesman that had mentioned (early) that he had only been there for 2 months. Then LATER in our conversations said that he got a paid vacation to Hawaii for being the SALESMAN OF THE YEAR. I couldn't imagine in my mind how that could possibly be done. Nope, didn't buy anything there.
I have always said that retired car salespersons or those who have quit and got a different job can make HUGE money by hiring themselves out to go with people to buy a car since they know all the tricks of the trade ! I'm sure people would pay what you want ! I know I would!
you can hire people to buy cars for you. much better. they do the haggling and back and forth with the dealership and you get the best price. the dealers know they are dealing with other strong willed cut throat brokers and won't try all the bullshit to them.
Three quick stories. I went truck shopping and had 2 trucks in mind, a Ford and a Ram. After a few weeks of looking I stopped at a dealer while it was raining and went to look. They showed my around and came to one they said was a loaner, it had 5200 miles on it. When I asked about the warranty and price, they said it comes with the full warranty and gave me a drive off the lot price $3500 less than a new one. I haggled a bit and got a 10 year, 100,000 mile warranty included for the same price and the destination fee dropped. Long story short, I got it for $1200 cheaper than what they wanted since I argued it was not a new truck but an used one and showed them a few scratches. I felt they did me right. I saw the sales person from another dealership and he asked why I didn't buy from him, I smiled and said, you didn't want to deal, I found someone who wanted to sale a truck. 2nd story. I shopped online and found what the prices the car my wife wanted was selling for. We went to the dealer and I just said, I will pay $16,000 drive off the lot cost. He said he had to run it past his finance office. I told hem we were going to lunch and when I returned I wanted a yes or no answer. We got back and he asked if $16 dollars was going to make a difference. I said no and when the paperwork was all done the price was $600 more than we agreed on, we walked out. The following day, their competitor, whom we made the same comment to, called and said they would do it. We walked in, they had the paperwork laid out, the drive off cost was exactly $16,000. We wrote them and check and drove her new car off the lot after servicing it. Third story. I financed one car for my daughter because I got a good deal and 2% interest. I was making 4.5% interest on my money so why lose that interest. At the end of the year when I could make a withdraw without losing interest, I paid off the car. Never be in a hurry to buy and do your research online to find the cost others have paid and somebody wants to sell you a vehicle for what you want to pay.
Meh.. last time I went car shopping I decided not to spend hours haggling and just pay a bit more. Then the dealership wouldn’t tell me their asking price for the car I wanted until they ran my credit. It was a pretty surreal conversation while they tried to explain how the price of the car was dependent on my credit score. So I figured game on and we went round and round for hours until I finally got them to agree on a much lower price than I was first ok with paying before they decided to screw around. Best part was finally letting them pull a credit score then handing them my credit unions pre approval letter for more than 5% less interest than “the best they could do”.
One time back when I was in my twenties I went shopping for a brand new car and had cash. I had a car but was going to sell it on my own and not trade it in. I didn't let the car salesman know I was going to pay cash and I haggled my best price and agreed to have them finance it for me. At that time they would give you a better price on the car and then make up the difference on the financing end. I bought the car and filled out all the paper work for the car and the financing making sure there was no penalty for early pay-off. As soon as the first payment was due, I paid the loan off in full with little or no interest. They weren't happy with me and told me I couldn't have the title until the cheque cleared. As I was walking out the door I said, that's fine, just mail it to me.
@@fettyguapo A lot of credit unions will do a blank check up to a certain amount. You get that then go shopping never letting them know you can pay cash. You have more negotiation power that way. Let them think you will finance through them. When they have the lowest offer on the signed offer sheet, you whip out the check and pay for the vehicle. My credit union does a soft pull then after the deal is completed they to a hard pull.
I bought my 2019 Ranger three years ago. I went to my local Ford dealership, who I bought 5 vehicles from prior and always had a pleasant experience. The dealership was sold to a large dealer group, I had X-plan pricing due to my membership in the Mustang Club of America. The dealership is supposed to show you the invoice with the X-plan pricing. The sales manager showed me a copy of of the Mulroney sticker with a hand scribbled "your price" on it. I had contacted another dealership, who emailed me a copy of the invoice for the same truck, the same equipment package. The X-plan price was $200 less than what the local dealership quoted me. I haven't set foot in that dealership since.
There are dealers that WILL sell a car at MSRP, but they will force you to take a dealer add-on. That happened to me and their justification was oh we mention the required dealer add-on on the website. That required bogus add ons easily add at least an extra $1000 on top of the price of the vehicle and the dealer will not take it off. I ended up walking out of that dealership.
I’ve had a dealership tell me they came out with this new rule that people aren’t allowed to negotiate on prices and whatever the price is is set. This creates a more fair playing field for everyone so everyone pays the same fair market value of the car. Funny thing is the fair market value on the car I looked at was $7,500 and they were asking $13,000 for it.
I have bought 3 cars from Hertz before Covid! Easy breezy & straight forward, no negotiation at all. They listed the prices upfront. I test drove all the cars by myself. Paperwork took 15 minutes. Salespeople are on salary, not commission! Highly recommended! 👏👍🤑
I think Enterprise does the same thing, and likely Avis too - turning over their rental fleet after a year or two. It's a good way to get a car that has "hopefully" had all the recalls - which you can check - taken care of, but be sure to check the oil and other fluids to see if they've been maintained, and the auto trans fluid to be sure it doesn't smell burned as if abused.
Going to a car dealership to buy a new car is like entering a strange realm where normal rules of commerce don't apply. Go to an electronics store to buy a flat screen TV, find the size you want, and ask how much & you are given a price. Go to an appliance store to buy a washing machine, find the model you want, ask how much & you are given a price. Go to a car dealership, find the car you'd like to buy & ask how much and the dance begins. Buyer (B): How much is this car? Dealer (D): Well, that depends on B: (interrupting) how much is this car? D: Depending on what your trade-in is B: (interrupting) how much is this car? I need a number. D: How are you intending to pay for B: (interrupting) How much? Give me a number. D: Let me get my manager over here and B: Bye.
when buying electronics or appliances you have to be cautious of what year model that your are buying. It could be brand new but two years old and you could be paying too much for it.
@@rodger7029 You are talking about haggling. When you haggle, the seller gives you a price and you try to haggle them down to a lower price. There's no mystery to how much they want you to pay. But with cars the price is hidden and they want to know if you are financing, if you have a trade-in, etc. They should be able to give you a price and THEN look at financing, trade-in, etc.
#1 definitely happens a lot. I had one dealership, I called ahead of time to make sure they still had the car that was listed online. They said yes. Before I even test drove it or saw it he was having me fill out the credit application. Turns out they never checked when I called and the car had actually already been sold. I said "good thing u didnt actually process my application yet", I didn't even act mad that they wasted my time, and he rolled his eyes and said YEA WHATEVER. I hate I didn't talk to management. Also another place lied to me and said they had cars in my price range and they didn't, and they were gonna show me what they had but before even LOOKING at ANY cars, they wanted to run my credit. Also caught salesman lying about features on vehicles to make a quick sale, being pushy, n making personal comment attacks if you're not interested in what they're trying to talk u into buying. Idk how pay goes nowadays but when I had an interview being a salesman, they still pay good money, selling cars is just bonus pay. These people act like they're making $0 unless they are selling a car.
I took a test drive once and liked the car. I wanted to take it home and show my husband to get his opinion.The dealer actually told me to call my insurance company and delete my current vehicle and add theirs. I laughed at him, got up and left. I later found an inquiry on my credit when I hadn't authorized any such inquiry. #shifty
The last four cars I bought (2006, 2010, 2018, 2020) were fully researched prior to going to the dealer. I checked several online sources (Hemmings, AAA, Blue Book, etc) for what the selling price should be. Then I checked the same sources for what my trade-in should be valued at (the selling price, not the trade-in price) and came up with a number that I would not deviate from. Then I checked the dealership's online inventory to select a car that I would want. Finally, I went to the dealer and told them which car in their inventory I was interested in.. I told them I was going to handle the payments (actually I was paying cash) and to give me an out-the-door price. I had to do a bit of haggling ($1000 off in one case) but got the price I wanted, wrote a check, and drove away in my new car. It helped a bit that it was the same dealership, and I dealt with the same salesman each time. Hint: Go on the last few days of the month when the salespeople are trying harder to make their goals. They will cut a bit of the price to make their bonus for the month. Do not let them run the conversation. Tell them what you want, don't accept anything different, and stand firm. Be prepared to get up and walk out - there are plenty of other dealerships around. If they don't have the exact car you want, they can get one from another dealer for you. They do dealer trades all the time. Check other dealers' inventories to see what they have. If the salesman has to go check with the Sales Manager, ask that he be brought to you for the discussion. If he's the one pricing the deal then he's the one you should be dealing directly with. If you're trading in a car, spend the $100-$150 or so to have it detailed. Touch up any paint nicks. A clean car is worth a lot more than one that appears not to have been taken care of.
That works well in the lower 48, many dealerships in x radius. Not here in Hawai’i there is only one Toyota dealer and they don’t negotiate on price, nor charge a mark up.
Save the $150 and detail it yourself. That way, you will know that it was detailed to your satisfaction......or that it was ACTUALLY detailed. If you have the dealership "detail" the car, you have no proof that it was actually done.
Good advice! I like to go for test drives in the morning and come back to purchase towards the end of the day say an hour before closing. Everyone wants to get home and they don't dick you around as much.
![Chevy Ripped Me Off: Undercover Investigation [TRUTH REVEALED]](http://i.ytimg.com/vi/5R-KDCfm3qo/mqdefault.jpg)
My son asked me to go with him to purchase his first car. This was about 8 or 9 years ago. We went to the dealership, he had a car in mind that he wanted. Everything went well until we got in the finance department. I felt the price was fair for the dealership and my son. In the finance department, the guy started selling all kinds of warranties, paint protection, seat protection, on and on and on. Everything he offered, my son would look at me to ask my advice. Of course, my advice was, no you don’t need that. At one point, the finance guy look at my son and said, and I quote, “who’s buying this car, you or him (him referring to me)”. At that point I said to my son, come on let’s go. Full stop.
If you are a sales person, don’t ever disrespect a parent that is trying to help a young person. If the parent is giving wrong or bad advice, help them to understand why it’s wrong.
Excellent! Thank you for being a good Dad!!!
Great for yall! You never disrespect buying customers like that.
Thank GOD for parents like you. Thank God!!
I did the same thing with my daughter, except my parting words to him, were, I don’t have to buy cars for a living but you have to sell them, and you just lost this sale.
@@tmcclafferty Thats how you do it, don't let them control nothing because their not your friend!
Years ago at an unnamed Toyota Dealer in New Jersey after basically having reached a satisfactory purchase price on a new Corolla the salesman asked for the keys and registration on my intended trade. He handed them over to the manager who was going to get the used car manager to put together the trade in value. Well as expected they really low balled the trade and after considerable renegotiation I simply had enough. I asked for my keys and registration back several times and as you can imagine was either ignored or put off. Well rather than get hostile I pulled out my cell phone and called 911 in front of the salesman. He asked me what I was doing as I began to tell the 911 operator the situation. When he heard me tell the dispatcher that I wanted to have certain dealer employees arrested for unlawful detainment and kidnapping he turned a ghostly white. He went to the manager and they both came to confront me and hand me my property to get rid of me. Too bad for them as the police had just entered. Needless to say there was quite the scene when the other customers had seen what was happening. It was wonderful watching the employees squirm and sweat as the police took over my plight. Needless to say they were happy when I agreed not to press charges once they returned my keys and begged for forgiveness. It was indeed sweet revenge.
well you should have followed through with charges.
She went full…”Karen” !!!!!
Unnamed eh???? In what Universe I wonder that dealer is...
Nice. I would do the same and bust their bubbles. I hate DCH Toyota. They advertised 1.9% interest on a RAV 4 and then said they don't have that and it was clearly on their website. The worst dealership. I gave the manager and the stupid sales lady a 1 star rating. They are FN dumb.
Why "unnamed"? We can't avoid them if you don't name them.
I called a dealership one time and informed her that I wanted to buy a new car. She told me they were all on coffee break. I traveled to the nearest town with the same make of car and the salesman was very courteous and helpful...no pressure. I bought his car and asked him to call his associates dealership and tell them situation. He couldn't stop laughing.
@ JAMES....Coffee break? How stupid was THAT?
Last car we financed, they offered to buy a point off our APR if we got the extended warranty. I asked to look at the contract for the warranty and found a 30 cancellation policy. So I told them to add it on, got my point off, and went in 2 days later to cancel the warranty. Play stupid games, wind stupid prizes. 🤣
Chances are the rate they provided you from the beginning was marked up 2 points before they ever even showed it to you. So they actually didn’t buy anything down for you. They made it sound like they were doing you a solid so you would buy the car from them. Now at the end of the day you purchased the car, they sold an extended warranty and made a 1% markup on the rate. It’s all about perception.
You should’ve asked to see the bank call
Did it work... thats pretty smart 👌
My current car, when I was looking, I got approved for a car loan thru my bank. When I was at the dealership, and they wanted to talk about financing I told them my bank had already approved me for a loan. They asked me the rate and said if I'd go with their financing, they'd give me a lower rate.
You did good.
I remember a dealer including a line item advertising fee, about $150 in 1985, if I remember correctly. I noticed it as I was preparing to sign the deal. I crossed it out, pointing out that advertising is one of their costs of doing business. They balked, I walked.
The next day they called me with an offer excluding the ad fee.
" No, I bought an identical truck at a dealer twenty miles away for $100 under MSRP including all fees and taxes, and they threw in a chrome step bumper in the deal."
"Oh, yes. We can match that."
"Too late, but I'll tell ALL my friends about my experience with you."
If this is true then good job indeed👌
Very good of you!!! 😃
@@msoneely6417 they call that the cost of doing business, you don’t go into a restaurant and get an extra charge for advertising though. It’s baked right into the pricing without blatantly going above that
I watch a channel here on youtube by a lawyer that specializes in lemon law and has written several car books. And a lot of the comments I read here are the opposite of what he recommends. For those interested, his name is Steve Lehto and his channel name is lehtos law.
that was 37 years ago.
Last time I went to a dealership I already had all my ducks in a row and wasn't trading anything in. I knew what i wanted to pay for the car and what my payments would be financing through my credit union. When we sat down i just told the guy "look, I'm not here to waste anyone's time, so go get your closer and let's get this taken care of cause if we do the back and forth thing on pricing I'm just going to get up and leave."
There's just too much information available online that all it takes is a little research and some balls to tell them to stop treating you like an idiot.
Having a second or third car ready is a good idea as well. When they start pulling out all their fees I get out my cell phone, call the other dealership and ask if their car is still available. If they try it again, just walk.
I pretty much did the same with the last car we bought - I had a back up car in mind, a couple of hours away, priced nicely, so it was my price.....after test driving the car I was looking at locally, told the salesman what I'd pay, he came back with some crazy counter and I said "I'm not sure you understood, the price I'll pay is $___, if you want to sell the car today, I'll write a check right now, otherwise my time is valuable and won't be spent haggling with you."......got up, started to walk out, guy says "okay, let me check" and I said, "no, again, do you want to sell the car or not? There is no checking, it's a yes or no answer"......needless to say he said yes, then wanted to do all the paperwork and keep me there trying to upsell other stuff - so I wrote the check and told him to call me when the paperwork is ready and the car is ready for pick up, we can finalize paperwork then, my check was for the agreed price and that's it....handed him the check and walked out. Picked the car up the next day.
Years ago, a family member was buying a new car and the salesguy said "this discount is only good for the next 20 minutes." Seriously! We walked right out. Ridiculous!
I tried selling cars. Didn't last long. The sales manager had a saying, "Buyers are liars.". He said don't believe anyone's excuses. And, they would take the customer's keys to "appraise the trade in" then "misplace the keys" to force the customer to stay. They would also have us cold calling people to tell them that "we had a problem with our latest ad and we were going to extend the sale through the following weekend. I was too honest to sell for them.
That's borderline grand auto theft!
Buyers are liars that is very true
Two warnings given me by a former Chrysler executive who was the VP of franchise operations. Always park at the curb, never pull onto the dealer's lot. The dealer will box your car in if you want to leave without buying. They will say we don't know who is boxing you in, they then make a phony announcement on the intercom, meanwhile subjecting you to hard sell techniques. Never give the salesrep your car keys for trade-in test drive. Give them a spare, this stops the 'we lost your keys, somehow', again putting pressure on you since you can't leave.
Or rather, don't give them your keys at all. Unlock the doors and pop the hood for them to inspect.
I experienced 2 red flags: one was the credit check early in talking with the sales person. The other was that when I was purchasing a used car, they charged me $2k more than the advertised price which I didn't notice until the next day on the final paperwork when I went to double check the website, the ad was already taken down. I called them immediately & they said I was wrong, etc. They tried to blame me that I read the advertisement wrong. I went to the dealership & told the manager here are the keys, take your car back or give me the price that was advertised. He started saying calm down, you already purchased the car, etc....Before I left the dealership the night the car was purchased, they told me if the is any problem with anything, you have 1 week and you can return the car so that's what I wanted to do. I told them I had a ride coming, here are the keys, I called my sister to pick me up, etc....the manager saw I was dead serious & said he could not make any decision & had to speak to his manager & I should call him the next day. I said OK, you have 24 hours. I went home & found the advertisement that I had printed out. I waited till the next day and brought the advertisement. The sales manager just looked at me and said I will be right back. Then all of the sudden everything was OK, and they wrote a new contract. What d*cks trying to pull this craziness on a single older woman who was by herself!
I would have just gave the keys over and say tough luck have fun screwing over the next person lol
Speak to the manager...why waste time with a salesperson when all they do is speak with a manager?
@@lisag18 I spoke to the manager and he wanted to speak to the next guy higher up. I didn't even deal with the sales person that sold me the car once I saw the problem. I went straight to the manager.
@@scottandrew9578 The ONLY reason I let the manager speak to the next guy up was for 2 reasons: First, I knew ahead of time I was going to get that line "I have to talk to the next higher up" and #2 I was really very happy with the car/condition and the advertised price plus I was driving a rental & it was getting expensive. I really wanted the car but I was NOT going to let them charge me $2k more.... I also told the manager if I walk out of here without this car at the advertised price, I will call the BBB, write Google reviews telling people not to shop there, & file a complaint with the NJ Division of Consumer Affairs which must follow through on every complaint. NO company wants to get involved with a complaint from the Division of Consumer Affairs... REMEMBER THAT, FOLKS!
I was neighbors with the Daughter of the Dodge/Chrysler Dealership. We bought 3 Vehicles from them over the years and often used their Service Dept for Warranty related things. I’d see her Dad at her House often. He was really nice. He shared a little tidbit with me about that “I gotta go talk to my Manager” line…. THAT’S ACTUALLY BS! THERE IS NO SECRET CONVERSATION GOING ON” It’s all strategy and part of the Sales pitch crap! He personally HATED that crap lol At His Dealership THERE WAS NO MANAGER! He said most if the time they’re getting coffee, grabbing a donut or a smoke. Giving Customers time to “think” they need to cave some lol He said in his 40+ yrs in the biz, He’s never met a Salesperson who needed a Managers ok!
He did things differently there. There was no 6 hr long back and forth stupid games. He had the price off assembly with a low but fair mark up. And that was the price. Period. It was more than fair! Always! It’s why we bought our cars from him! It was the busiest, most successful dealership in the County!
It was sold whenHe retired. His Daughter didn’t want it! Oh His Daughter and Wife were big Beanie Baby Collectors in the 90’s as was I. I traded some rare ones for money off service once lol His Son in law worked in Service. I got $200 off labor for those little things lol 😂
A long time ago, when I was first looking for cars, a salesperson once told me that I needed a co-signer. I asked how that would work, and he said “you’re just borrowing their credit score and income to debt ratio to get the car you deserve.” That was a red flag. When I asked what would happen to the co-signer if I didn’t make the payments, he said “nothing at all.” I clarified by asking if they’re responsible for the payment if I can’t make it, and he said no. That was a major red flag.
I may have been young, but I sure as hell wasn’t stupid. I told him that I wouldn’t be doing business with a person or dealership that would flat out lie about credit and consequences, and walked myself to the bus stop with him calling after me.
Bus riders generally need co signers
@@aac427 so insulting others is your first reaction? obviously you did NOT get the point 🤦🏻♀️🤦🏻♀️
@@mrsmdub259 I got the point ,the OP had no credit and needed a co signer.
@@aac427 I’m about to mansplain but the point is the dealership completely lied about the concept of co-signing and credit as well as consequences. Imagine if that person actually believed him and got into trouble for it. Being a bus driver has nothing to do with it. End of the day he is a buying customer and nothing less than a human being. You don’t know people situations. Credit or no credit he deserves respect and honesty the same as you.
OMG, I am literally clapping right now... you are definitely a bad-ass for this!
Years ago my brother tried to buy a car. He had re-enlisted in the Navy and had his bonus check in the bank ready to pay cash. They refused to let him test drive the car of his choice. Now this is years ago and the car was a Mercury Cougar. He then went to the Pontiac dealership. They were more than happy to let him drive the pretty bright blue firebird on the lot. So behind the wheel of the Firebird he goes back to Mercury waves at the salesman stopped and said to him how do you like MY new car? Proud of my brother!
Me dad was Navy. Different breed, aren't they? 😂
I'm former Navy (SeaBee) and did a very similar thing to a dealer... so satisfying.
@@mountainrunner1118 I’m a retired Marine…. We would just beat the sales guy up.
That "military Credit" thing is brutal to resist when you are young. I got screwed, but I made it through. The way to go is to get a loan just before a 6 month deployment. Put nearly all your pay into the loan while you are out. You have everything you need. Galley (That Navy chicken Tetrazzini isn't bad!) , head, ship's laundry, a rack. After coming back, you have a huge head start on the loan, unless it was enough to pay it off outright.. That is also 6 months of not putting miles on the vehicle as well. If you are out of Norfolk, you could probably park in the Navy Federal parking lot for your tour and not have to pay...
@@newsnowadirondacksredux360 No. Have a couple marines come with you. If anything is fishy, just do the Shark Attack like the DI's do to fresh recruits. Make sure to get extra close.
Saleswoman literally stood in front of a door and wouldn’t let me and my brother leave without him buying a used Dodge van. They worked overtime trying to bury it in my brother. The woman stepped out of the way once she realized that I was going to muscle my way around her. That dealership is LONG GONE.
I went to test drive a used 2014 GMC truck earlier this year. It was at a local Kia dealer. I was talking out loud as I checked the interior. "Leather seats.....dual zone climate...." to which the salesman said that he didn't really know much about these trucks as he mostly sells Kias.
Before purchase, I checked with my independent mechanic who I have been bringing my vehicles to for over 20 years for advice. He said the torque converter in that truck is for shit and it will kill the transmission, which will cost you about $4k for a new one. I double checked with a local transmission shop for a second opinion and he verified this. So I went back and told the salesman I was going to pass on the deal due to the impending tranny issues, and this guy (who already admitted to not knowing much at all about trucks) said "Who are you going to believe? Me or your mechanic?" Unbelievable.
Obviously the mechanic Rofl. Why would I ever trust a salesman, especially one unfamiliar with what he's selling.
WTF? Only an arrogant salesperson with zero integrity would ask such an idiotic question. smh
Before the current situation with chip shortages, etc., I saw an add for a used, Certified Honda. I called the dealer ahead of time and verified that the price was for the car Certified, and was told yes. After the test drive, before I even said I wanted to buy the car, the sales manager approached me with a sales order. On it was a $1500 "certification fee" AND a $2000 "acquisition" fee ( this was on a sale, not a lease). I simply got up and walked away, salesman in fast pursuit. "Just talk to me!" Nope, nothing to talk about, you showed me that I don't want to do business here.
Thanks very much sir!
Legal crooks
i do not have a similar story. i got wise to these thieves about 25 yrs ago. i would go on kelley's blue book, get a price on the car i was interested in, print out the paperwork,
visit the dealer. i told all salespeople, upfront i was going to 3 dealers. the one who gave me the best deal, i would buy from. i was often told to wait and i would say no, "I told u upfront how this would go, and if this is your best price, i will go elsewhere". like u, out the door.
Same here, certification fee, and wanted to appraise my trade before giving me a final price out the door. NO. Honda dealerships are scams.
Way to go!!!!!
Red Flag practices are prevalent! Trying to purchase a car with my daughter. Went to 3 Stealerships that posted online prices I knew we could work with. Walked out on all three due to there pricing being $5k-$7k higher with all their added options that miraculously installed itself on the day of our arrival and they “cant/won’t” remove. (ie: paint protection, gps tracker, ext warranty). It’s practices like these that will eventually lead to purchase solely online. Good riddance to these thieves!
My dad is hands down one of the best negotiators I've ever seen at a dealership he went to Gillespie Ford (now shut down) said he was looking for a specific truck and to check out his trade in while he perused the lot. Found the truck he was looking for but never even got to talk price because they offered him $2,000 trade in on a $15,000 vehicle. He laughed in their face and said no I'll take my keys and leave they said oh the keys have been locked up in the safe for the day since it was 4:00 in the afternoon. He said that's okay and pulled the spare key out of his pocket and said you can mail them to me. The sales manager's face was priceless.
locked in the safe?!???!? i've never heard that one. that's worth an ass whoopin. your dad's response was awesome 👍
When I bought my last new car 2014 Nissan Juke, and I sat down with the sales manager he asked me for a check for $2,000 as a sign of good faith. I reluctantly complied and after several hours of back and forth arguing over add ons like window etching (they wanted $300 for this service) I asked for my check back and he told me it was in the vault which was locked and wouldn’t re open until tomorrow morning. I asked him what time tomorrow and he asked why I said I was leaving and would be back tomorrow to pickup my check. Lo and behold he managed to find the check in his desk drawer. Long story short, the sticker price was $27,211 and I had several add ons including a remote start and hitch for my bike rack and paid $24,750!
That’s some funny shit right there. I actually did that once too though. Lol
I would’ve pulled a Karen and said you can give me my keys or explain to the officer why you won’t when I call the cops because you’ve taken my property.
I had seen dealerships were charging “COVID fees” on top of the vehicle price. Cleaning and sanitizing the vehicle should be part of the cost of doing business.
Been to a hotel recently? Or taken an Uber? Never let a crisis go to waste -- and pass up a chance to shaft your customers. I'm at the point I now hate buying anything.
@@MyBelch Me to Buddy
So should the "destination fee" because they can't sell it to you if they don't have it.
Covid fees.... and what id they do to clean the car to such a level? Nothing? Just put a word in to raise the price? Carbon taxes too I bet huh?
Imaginary things you pay for because they convinced you it existed.
Oh! My! Gosh! That is absurd
When I was younger about 30 years ago I went to an infinity dealership to look as a car.
They wanted my keys and drivers license for the test drive, then refused to return them.
I ended up calling the police and having the manager and sales man arrested that night. They were charged with false imprisonment. About a week later the dealership was shut down!
Yass
I love it when they charge you a "Dealer Fee" that is never discussed until they outline the price. Last time I looked for a car, they wanted to charge me a dealer fee of $895, When I questioned this, they told me its an upcharge to pay for misc fees of doing business......The dealer actually told me, it cost money to keep the lights on.....LOL, I walked out.
Good for you I’m glad you walked out on those crooks.
Turning a profit is for Capitalist Pigs.
Every dealership has a similar fee. How do you expect dealerships to operate? The money in the cars is not much these days and that profit pays the sales reps, managers and general managers. Rent, utilities, use of DMV systems, computers, car fax, fees to use third party sites for advertising like Car Gurus, office employees and service department is paid from those fees. Hotels charge it, Airlines charge it, even Amazon has similar fees. I understand not wanting to pay the additional fee but that is the reason why, the sales department doesn't see a dime of that money either, it goes directly to the owners
@@TheBurn0820 I expect them to operate with a fair and open price. If you are comparing to hotels and airlines, you aren't getting sympathy from many people.
@@TheBurn0820
All fees should be in the car price. They know what they want for the car.
A red flag I walk away from is administration fees for the paper work. My wife bought a new car last year and they wanted to charge $650 administration fees. I said no way remove that fee or we are walking. The person doing the paperwork is on salary and that is their job, I will not pay extra for them doing their job they are already paid to do. They removed it.
My daughter-in-law was searching for a new car at the right price, so she took her cell phone with her and called other dealerships in the area in front of the salesman so as to compare prices. The salesman must have been shocked, but she found the car she wanted, and at the lowest price. I loved it that she showed the guts to POWER-bargain.
Why did she have to do that in front of a salesman and not just from home?
@@rolfkoseck3192 bc customers are worse than car salesmen will ever be…
@@rolfkoseck3192 why not? Who gives a rat's ass of she hurt his/her feelings. She got the price she wanted and didn't get ripped off.
@@-Subtle- Would you get up and go to another Dealer for a dollar less ?
@@aac427
I went to a shop wanting to buy a pair of binoculars. Asked the bloke if I could try them outside the shop.
They were really good. Through them I spotted another shop down the street who sold the same binoculars cheaper.
I once experienced the "deposit needed to test drive" blatant scam... I wasn't broke so I gave them $800 cash knowing I would get it back. They also told me "the deposit will hold the car for you in order to give you a few days to decide." Regarding the return of the deposit, what I didn't know was it would not be returned to me immediately but that it came in the form of a check by mail 6 weeks after the fact and I had to get VERY aggressive and literally had to threaten them, in order to get it in 6 weeks. Fucking corrupt assholes!
I've bought many cars. I've never been asked for a deposit to test drive the car. Never even heard of it before.
Sorry guy, but you aren't the brightest bulb... How many times have you paid a deposit to sit on a couch at a furniture store or try on a new pair of shoes???????? People like you are the reason scams work...
I had put a deposit on a car before and told them I would be back on the weekend to buy it. They sold it before I got back and dragged their feet on giving me my deposit back. I said I want my money back or I want the car, and since you don’t have the car I wanted I’ll pay you the same price for the other of the same model they had but was a year newer or something. I was there over an hour waiting on my money. I made sure to tell the other customers not to trust them.
@@SanchoPlisken A deposit is NEVER required to hold a car. If they ask for one, immediately leave.
Fun fact: a business CANNOT do any transaction in cash. It must be a check or some other form of secured funds.
When they ask for your keys, to check out your trade, do NOTHING until you get your keys back. I have had to call the police to get my keys back, after getting into a physical altercation with the "salesman." Holding your keys hostage is the oldest trick in the book.
Talked on the phone to a sales person who was proud to tell me the dealer did not charge markups on their cars. Then they told me the car included a long list of add-ons like "smart insurance" (dent repair, tire and wheel protection), key protection, window etching, nitrogen filled tires, etc. that totaled over $7,000! The add-ons cost more than most dealer's "market" markups. I didn't even give them the courtesy of saying goodby and hung up. One EV dealer tried to sell me several different extended warrantee products to cover wheel damage, failed batteries, electronics repairs, etc. because "this is a brand new car design". I told him that if the car was potentially so unreliable that I needed all those extended warantees, then this is not the car I would ever want to own and left.
Smart.. you tell them who's in control!
Yup, bought a new (2011) camry and the FM tried to sell me the add ons. I told her if she didn't think the camry would last 3 years that I was thinking of going across the street to the Hyundai dealer with a 10 year warranty. She shut up after that and didn't push adds on. Never paid for add ons.
I have walked out of the finance office over overly aggressive warrantee sales pitch. When I shake hands on a deal with a salesman, I expect the finance office to honor it without high pressure warrantee sales.
Just dealt with this buying my new wrangler. They told me, “we’re not doing markups like everyone else. We do these extra services (a ceramic paint coating and another warranty) to make a little money. We have someone flying up from Florida tomorrow because of our marked down prices.” I told them, “I didn’t ask for that ceramic coating and I’m not paying for it. And I know about traveling to find a car. My husband and I are getting ready to go out of state if we can’t find what we want here.” They took the fees off :)
I did that, too. Them adding warranty stuff to my bill without even asking. I asked "What's this $1,000 warranty charge for? I didn't ask for that so why is it on my bill?" He said "Most people want it". I said "I'm not most people, I'm no fool & I assume my Honda won't break down on me. So nevermind". He ended up removing that warranty. I was young but proud I looked at the bill before paying. That car never broke down in 8 yrs!
Just purchased a small SUV. One of the dealerships I communicated with had vehicle price posted online when I asked for a invoice bill of sale for vehicle they put a markup on it. They said all dealerships are charging markups and we have to charge do to demand.....I said no thanks. After 3 days the sales manager called me and said I can drop off the markup. No thanks. Lost my trust with them. I purchased my vehicle from a dealership that had no markup and provided me a bill of sale through my email. I already had financing secured through my local credit Union. I believe this is why they were trying to charge a markup. I was in the finance of managers office for less than 2 minutes. I told him up front before wet sat down that I was not buying any extras. I had already transferred the check to the salesman and signed the paperwork. I was in and out of dealership for a new car purchase in 45 minutes.
Another "Red Flag" is when at the bottom of the sale sheet they charge $995.00 for Nitrogen filled tires or $999.00 for car mats or $450.00 for lifetime door guards.
Put an offer on a 911 today. They accepted my offer. When it was time to sign the paperwork they not only put on their original asking price but they also tackled on a $1500 reconditioning fee. When I questioned his integrity he made up all sorts of excuses. I put my running shoes and sprinted out.
Sure, the "911" has not been a model for sale in decades. 1,500.00 down, that is a monthly payment for a proper 992.
Serves you right for driving a hairstylists car
@@er98ah Best to ignore the trolls, E.R.
@@RErnie-gv1hv you’re right man.
@@er98ah Although, there is that bit of fun in messing with 'em. Trolls, I mean.
I haven't had any problems with buying a car since the 1980's. I go in with a list of must haves, what car I want, what options are absolute and what is acceptable, and a number. The first time I did this, I already had financing available but sat down with the sales/finance guy. He started tacking ,"Destination fee", prep, etc. I stood up and walked out the door. He came rushing after me asking what was wrong. I told him the number. He started but I have to get XX. I said, I told you the number I would pay, you want to add that stuff on, drop the price of the car. I kept walking. Bought the same vehicle at another dealer two days later. They got it from the first one. Since then They have to call me with their "Deal" and if they call with a substitute, we're done. I wont use that dealer. The number one rule for car buying is to be willing to walk. Once you have that down, it's your deal or no deal. Just Walk.
And the same applies with buying a house. Decades ago I viewed a property that fit my needs exactly but I didn't like the price. I made an offer which was rejected, so I walked. Several weeks later the estate agent called and asked if I was still interested. I bought that house at the price I had originally offered; it's now worth 3 times what I paid. Fall in love with the deal not the property, although there are always exceptions to this rule. Sometimes you just have to pay over the odds . . . but not on this occasion.
My wife of 50 years learned this lesson very early in our relationship. We started to buy our first car together and she made a couple comments about how much she loved the car. I had already told the salesman what I would pay and suddenly the price started growing. I warned him to back off. He smiled and looked at my wife. I got up and headed for the door. My wife sniffled all the way home. We got over a dozen calls lowering the price. I told him where to park their car. . .
So true! You as the buyer have all the power!
@@michaellindsey1543 Johnboy on wifes computer. My wife pulled this boner with an antique dealer and then wanted a price reduction. I looked at her and said why should anyone reduce the price because YOU just love it.
your story has holes in it.
About 20 years ago, my wife and I went to Davis Acura in Langhorne, Pa. to look at an Acura TL. We liked the car and decided to get the price from the salesman. We agreed on a price and my wife and I went home to get the title to our trade vehicle. When we got back, the price had gone up. We asked the salesman what was going on. He told us that while we were gone, the general manager had nixed our deal and told him we needed to pay more. We asked to speak to the GM. He told us that we could take the new price or leave. I told him we were leaving and his response was "Drop dead." We have never set foot in any Acura dealership since then and never will. We ended up getting an Infiniti instead.
That's a problem with one certain individual, has nothing to do with the car company. Not sure why you'd have a prejudice towards a car company because of a salesman hahaha. I love my Acura.
@@James_r4276 Because when Acura excuses the actions of a particular dealer, it tells me that Acura's standards are low. If they think it is acceptable for a dealer to lie to a customer, then tell that customer to drop dead, then that tells me Acura management sees nothing wrong with that behavior.
@@JimSamuel267 oh yeah, I'm sure Acura promptly told you to fuck off and praised their salesman. Come on bro😂
I don't think you understand how the relationships between dealerships and manufacturers work. In most cases the dealership is owned by an auto group or separate corporate entity. That GM didn't work for Acura necessarily, the auto group signs his checks. You're missing out on a good car. The Acura is far superior to Infiniti by most standards. Sucks a single manager had to ruin it for you.
@@DemonsterousD I do understand how the relationship between manufacturers and dealerships works. However, the dealership operates under the Acura brand. Acura has to protect that brand and when dealerships act unethically or treat customers poorly, it reflects on the brand. When Acura responds by saying there is nothing they can do, it reflects on the brand and that reflects on every dealership under the brand.
Back in the 1980s, there was a Chrysler-Plymouth dealership in NJ that generated a lot of consumer complaints. Chrysler pulled the dealership because of the brand damage it was doing. They also directed customers to other dealerships for service and had regional managers contact customers with the worst problems.
BTW...The Infiniti we bought instead turned out to be the worst car we have ever owned. Worse than Mercurys, Saturns, etc. We now have a Lexus we bought new in 2013 and it is still the best car we have ever owned.
In 1995, I had been working only a few miles from home. I was offered a much better paying job that was over an hour commute away. I drove my SUV into the dealership to take a look at possible replacements that were smaller and got better mileage. I drove onto the lot and began looking at the compact models. A salesman approached me asking if he could help me. I told him I was interested in details about the car I'd been looking at and he immediately replied "Oh, you don't want that car, you want this one." Gesturing towards a sports car nearby. I got back into my vehicle and left without saying anything. I have not returned to that local dealership since and in fact, have not even purchased from that manufacturer since then. I haven't looked back and I don't regret it in the least.
That's your choice to never go back, but what on Earth did the manufacturer have to do with that transaction?
@@leadboots72 I expect the manufacturers to hold their dealers to a standard higher than the typical used car salesman.
@@trplankowner3323 Well you're living in a dream world if you think that. Manufacturers have absolutely ZERO control over the attitude, professionalism, and training of the sales staff. I mean it's your choice and I sorta kinda understand what you're saying but that is just an unreasonable expectation. That's like blaming the McDonald's Corporation when the drive thru cashier gave you the wrong change. It just sounds silly. AND, AND, AND.....if it's a car and model that you have your heart set on, usually there is another dealer from the same manufacturer just a short drive away. So don't punish yourself by being so petty as to blame the manufacturer because you ran into a smartass.
@@viking956 First, you need to work on your reading comprehension. Then your writing abilities. When you've finished with those projects, work on your manners. You've assumed a lot that I didn't say and overlooked the possibility of things that weren't said. I personally have done clandestine assessments of dealership sales forces for manufacturers down to being assigned individual sales staff by name. You can think what you want, but that doesn't change reality. In my particular case, the manufacturer had a lot to do with why I had not returned to their vehicles that I had driven since I was old enough to drive. That salesman was just the figurative "straw that broke the camel's back", or tipping point if you prefer that particular figure of speech.
@@trplankowner3323 hahahahaha! Well Karen, the emotional outburst of your response sorta kinda proves my point. You have sadly mistaken me for a mind reader because my comments were directly responding to what you said, NOT what you didn't say. YOU SAID that you "...have not returned to that local dealership since and in fact, have not even purchased from that manufacturer since then." YOU said that, nobody else. And you said that because in your land of unicorns, fairies, and buggered nosed witches, some rogue sales person insulted your intelligence (apparently no heavy lifting required). Now you have every right to not purchase at that dealer or from that manufacturer. It is, at last check, still a free country. But "Chuckles Lovefist" above is absolutely right.....your beef is quite properly with that sales person who offended you, NOT the manufacturer. Only an immature child could form any other conclusion. Thus my example of blaming the McDonald's Corporation when your visit to one of your neighborhood McDonald's Restaurants didn't stand up to your apparently inexact yet unreasonable standards.
Furthermore, at no point in your panties-all-bunched up tantrum did you ever reveal that you have been on some sort of mission as a mystery shopper for any specific manufacturer. Manufacturers don't normally do that. They rely on customer surveys managed by J.D. Power to project a CSI score for each new car sale from the specific dealership and it is usually those specific dealerships, not the manufacturer, who will contract out for "mystery shoppers". Even though I find your claims of, how did you put it, "clandestine assessments", suspect to any degree of logical reasoning, I'm not calling you a liar. I just find it somewhat exhaustively difficult to believe. But that's just a point of irrelevant discussion because the real point is you're blaming me for not guessing one of your after school activities which you yourself never mentioned. I mean, let's be fair here. If you really want me to guess you could at least make it a multiple choice question. You didn't. How lazy is that?!
You also NEVER at any point in your original diatribe revealed that you had issues with this specific dealer or this specific manufacturer during previous engagements. I suppose we the readers are expected to guess...with no basis whatsoever provided by you for so doing...that you have in fact had displeasing encounters previously. And now you incredulously claim...claim mind you with NO supporting data...that this one single isolated incident is the sole source for your "straw that broke the camel's back". BUT YOU NEVER MENTIONED ANY OTHER INCIDENTS OTHER THAN THE ONE TIME A SPECIFIC SALES PERSON somehow offended you. In fact, in your original posting you never even mentioned straw or the back of a camel. All I can conclude is that I would actually hope that I was that sales person who offended you because you are exactly the kind of customer I routinely T.O. to one of our green peas because I'm too old, too tired, too experienced, and too impatient to deal with changing your loaded diaper just to sell a car. There are too many other customers out there who will do exactly what I tell them to do.
There. Done. End of Discussion. Class dismissed. You will NOT reply further to this line of conversation.
I would love to see Ray go in as a mystery shopper and record the entire negotiation on a hidden mic/GoPro. It would be funny to see him call out all the dealer tactics by name while they’re doing them, such as the 3 m’s, 4 square, reduce to the ridiculous, etc. have you guys given any thought to doing that? Or would there be technical /legal issues with doing such a thing?
If i could only give 1000 thumbs UP for this idea!
Why would you be in a dealership that still uses a four square from 1975? 2022, guys, get smart!
Years ago a news tracking group caught a RV sales/repair parts place just off the local hwy, burning customers. They put hidden cams in engine , underneath by oil pan, etc. Then drove in and just had oil change request. The worker removed oil pan, and out of back pocket took a small evp and POURED brown DIRT into the released fluid. Then told them they had $1500 damage and had to work it out! They made appmt, came i and then SHOWED thevideo of the worker doing the deed. They claimed he never worked there is not working there and sorry you got the wrong place! This news group then told sheriffs dept about the affair. When the sheriffs dept responded to the place a few hours later, IT WAS EMPTY no one there no cars, no tools. ((A 3 state area notice was set up to try to track them, they WERE found 2 states away same persons diff title etc, they gave all the info to the local police there.)) This is the last I head it recorded.
@@guysabol8743 you must have some really bad laws in your country. Would be illegal here to use camera footage to attempt any kind of enforcement action. No privacy at all where you live.
@@anotheruserism That's stupid. There should be nothing illegal about recording one's own property. You live in a country with stupid laws that actually mean LESS privacy if they can tell you what you can and can't do with recording your own possessions, or you don't actually understand the law where you live.
My husband and I were at a "Tent Sale" at a local dealer. I knew what I wanted and what extras I had to have. The salesman walks over and starts asking my husband what he wants even though we told him the car was for me. I'm in the car checking things out. I asked several questions and was brushed-off while he stood with my hubby. Well, we've been married long enough that he knows how mad I'm getting. He's smiling like crazy. Finally, the salesman asks my hubby what he thinks of the car. I stood up from the car and said, " He has no opinion on it one way or the other. As you were told, this car is for ME. I love the car but since you deemed it necessary to brush-off my inquiries and ignore me, I'm going across the street to buy one. Which I did. The other dealer showed me respect, answered my questions and didn't try to rip-me-off. I ended up buying three cars from them over the next few years. My husband laughed the first salesman as I walked out.
I went to a dealer a few years ago and had a similar experience. I had been waiting for a Crossfire to come up for sale locally and when I saw a local dealer had one, I went in. After a few minutes of talking and letting him know that the car was for me and it’s some thing I had one for years, he actually said well maybe you should bring your husband in to look at the car first. I said nothing but I turned around and left right then. I fumed over it for a while and then called the dealership and filed a formal complaint against the salesman. Bought a different car and never did get my crossfire.
One time I told the salesman that I was willing to pay the advertised price for a Jeep I was interested in. He said he had to talk to his manager.
I asked him why because I was paying their asking price. I told him if the price was higher than advertised, I'm walking out.
Well, I ended up walking out and the salesman got all mad.
I told him I wasn't playing.
I actually had a pretty great experience buying a car from a dealer. I got a loan from my credit union, printed the ad price the dealer had online for a suburban my wife and I wanted. We walked in, took it for a drive, and the saleswoman asked if we were interested in purchasing. I said yes, we already had our check from our bank, and the price we were paying was the price they had on their website. The lady looked it at it (it was 10k less than the sticker) said yup I will honor that for you guys and we walked out not paying a penny more than what we wanted to. I highly advise you walk in with either cash in hand or your own personal loan from your own bank ready to go, that way you can avoid their finance Department.
That was my experience too. I had found a truck I wanted online. Called my credit union, they took about an hour to call me back and say yes. Went to the dealer with a printout of the website. Got the price advertised, and when I got to the sales manager's office I called the credit union and gave them her fax number. Signed the loan papers, faxed them back, and wrote the sales manager a check for the truck. Finding a good credit union is honestly life-changing.
This is indeed the best advice ever! Walk in already financed.
In October 1977 my new wife and I went looking for a Honda Accord, as the 1978 models were arriving. We visited the closest dealer, who had "$1500 Additional Dealer Markup" on the sticker. Curious, I asked a salesman about it and got this long story about the "Northern Illinois Honda Dealers' Association" who had determined they weren't making enough money on the hard-to-get models and were tacking on this fee. The story was very involved, but we walked out and drove to Libertyville, as the small formerly-bikes-only Honda shop now had cars. No salesmen jumped out to attack us as we browsed around, which was refreshing, so we finally walked up to a fellow sitting in his office. He was polite and soft-spoken, and introduced himself as "Bob" as I asked him "What's this about a Northern Illinois Honda Dealers' Association adding onto the price of the new Accord", and he gave me a puzzled look and said "WHAT Northern Illinois Honda Dealers' Association?". I said we'll take that blue one over there, and we bought the car on the spot. Best car experience ever, and Dan Fendick was a great service manager, helping the dealership eventually BUY OUT the Pontiac dealership and expand by a factor of 10 or so. Wonderful folks!
What you initially described about the Honda dealer group was illegal price fixing and collusion.
One that I encountered many years ago when I was at a used car dealer. Asks me, "What is your range?" I told him $7,000 to $9,000. He immediately leads me to a car they were asking $14,000. If he'd showed me a car they were asking $10,000, I might have been interested in, but he showed me a car so far outside my range that I told him he wasn't serious about the deal and left.
Here in Ontario it is illegal to add fees to the advertised price, no paperwork fees, no reconditioning fees.
Advertised price , accessories ( if applicable) and taxes. They can lose their license if they try to scam you.
In the US, laws are just silly, archaic customs of years gone by. Dealerships and virtually anyone just does whatever they want hoping that either the victim doesn't have the money to sue or that it bogs down the judicial system to the point that it takes years and they skate by with a small fine or get the case dismissed given they can hire better attorneys than most people.
Well the land of the free, to get ripped off.
Is it legal in Ontario to donate money to people that are protesting infringements on personal freedom?
Maybe videotape them for evidence.
@@soisaidtogod4248 It's like, Land of the Fee.
Another red flag I walked out of a dealer about. "We installed a security system in the vehicle already so you have to pay for it". AAAAAND the security system was NOT part of the advertised price or in the description.
They think they have a sucker.
I had an experience with a Toyota dealership in Gladstone, OR. I was interested in buying a Tacoma so I gave them my keys to appraise my trade-in. About halfway through the process, I changed my mind. I asked for my keys so I could leave. They kept stalling and sent a few people ( I imagine their heavy-hitters) out to me in hopes of changing my mind. I had enough and asked for my keys. I asked this question 4 times. I reached a point where I had enough. I said, "If you don't give my keys back to me now, I'm calling the cops." As I reached for my phone I dialed 9-1. All I had to do was press 1. They immediately produced my keys and I left. Days later I go the Tacoma I wanted from another dealership. I sent a letter to the General Manager of the Toyota dealership...and of course I didn't get a reply...The salesman I was working with was a real jerk. I'm not mad at the dealership, just the dumb ass they had as a salesman...
It's amazing dealerships still pull this stupid scam. I remember when one did it to my father; it happened when I was a kid so it was about sixty years ago, and the dealers are still doing it!
I’ve had that one tried on me. Also had the “someone else is looking at this truck…” Well, better let them have it then. Of course it was still on the lot the next week.
Are you in Australia mate? I am in Rocky and year things are tough out here haha
When I bought my Challenger, I dealt with the internet salesman at the dealership. Younger kid. He steered me to the new cars left over the previous year, chopped 3k off MSRP, and didn't argue when I told him I'd do my own financing. The least painful new car experience I'd ever had.
I did mine online too so much better i only went to the dealer to test drive sign the papers and leave
Most of my new vehicles since 1999 have been bought through Costco, it has always been a pleasant process other than a couple of obnoxous F&I people.
I to bought thru internet, a lot less hassle and no back and fourth.
I like that I can admit the dealership I work for operates this way. No games, no whammies. Just fair sales practices, no need or half-truths, permission for both parties to say 'no,' and genuinely good customer service. It's the reason we dominate our market. People LIKE us, and keep coming back.
I call the dealerships make an offer over the phone and its "Take It" or "Leave It". The only time I set foot on a car lot, is when I am picking up the car. However, it takes patience doing it this way.
I have a similar story to the "price range" after a specified price, interest rate, and number of payments have been declared. Years ago, my girlfriend's son was at a dealership to buy a truck he needed for work. He took pictures of the offer and texted them to his mother to look over, who in turn handed them to me since one of my mottos in life is, "Math is fun!" Now, I know very little about vehicles, and so I was no authority to determine if the offer he was given for the truck was a good deal or not, but he believed it to be. I was just looking over the paperwork to make sure everything lined up. I ran the calculations and found the monthly payment amount I calculated was considerably lower than what he was quoted. I assumed a typo somewhere and tried again, but got the same result. I reversed the math, and found the principal would have to be inflated by something like $2400 to get the math to work resulting in the monthly payment quoted. Apparently, the dealership was trying to hide some extended warranty or on-site service guarantee without giving him the option to accept or decline. I guess they assume most people can't do this kind of math, so they'll never know. It's unfortunate that they're right.
I've learnt in my line of work that people in general do think they won't need math that much later on in their life. Resulting them in even the most basic mathematical related situations to stop working as a human. Sometimes beeing stunned for a while like from a flash bang.
I can do complex equations in my head which is a gift that pays off every day. If people would just practice doing basic arithmatic in their head they would save a ton of money over their lifetime.
I was looking for a new pickup truck, so I drove to the three major dealers in my small town. I should add that I’m a petite woman, and was in my late 40s.
When I walked inside the first showroom there were two salesmen having coffee, so I let them have their break while I checked out all the models in the showroom. Neither approached me, so after about 15 minutes I went over and asked “Do either of you work here? Where are the salesmen?”
And now their reply: “Oh, we were waiting for your husband to come in.”
I bought my truck that day…. at a dealership down the road.
P.S. I have a tractor too
I doubt that. A sale is a sale. They don't care if you're s man or a woman. You probably told them that you were looking. That's why they didn't come to you.
@@Normal1855 , they were in a corner office drinking coffee. They saw me, nodded their heads, smiled, and kept drinking coffee. Fair enough, I thought, they needed their coffee break. The first words we spoke to each other were the ones I already quoted. I asked if they were the salesmen, they replied that they were waiting for my husband.
I assumed that they couldn’t believe that a 110#, 5’2” woman wanted a truck. I don’t carry hay and feed sacks in my car, nor do I use 4 cylinders to pull a trailer.
Every other dealership I’ve ever been to, I have been approached by sales staff in less than a minute.
Things that didnt happen for $500 Alex.
@@Normal1855 You are a silly, ignorant boy. Sexism is still alive and well in many places, especially in small towns and rural areas. I have dealt with it, too.
@@maritasue5067 I, also, spent time wandering around a car dealership, when I needed to change my car. There were people around, but no-one bothered to come over, which I found surprising. I had the impression that if you walked past a car showroom too slowly, someone would dart out and drag you in ... but no!
Needless-to-say, when I did buy a car, it was not from them.
Years later, the car I bought needed a serious repair and that franchise was the main agent, and it had to go to them. They kept the vehicle for around 2 weeks before carrying out the work (which I believe took something like 2 hours) and charged over £600.00.
They are no longer in business.
A dealership was pretty annoyed when I decided to pay for a car outright a few years ago 😂 Screw paying interest on a car loan if you don't have too.
Yep. They make money on the loan. Haggle the price down and then decide you don't want the loan lol.
Here’s a trick that was tried on me when I traded one Mercedes for another (used, CPO) Mercedes at a Mercedes dealership. I had the Mercedes “MBRACE” service on my trade-in which is like GM’s “ONSTAR.” It came time to transfer MBRACE from my trade-in to my newer ride. The rep at the MBRACE call center casually asked me how long I expected to keep my newer car. I said “oh, I dunno, maybe 3 - 5 years?” and she immediately said they would go ahead and charge me for 5 years of MBRACE service and rushed on to confirm my credit card for the 5 years worth of service she was about to put on my card.
This happened in the car in a conversation over the MBRACE wireless system during the vehicle transfer. My sales rep heard it all but was silent. I declined and said I wanted 1 year of service, renewable at my option annually at 1 year intervals. This wasn’t the dealer being sleazy, it was a clearly incentivized Mercedes MBRACE corporate rep following a clearly prepared script. Dealers do play tricks, but the fish rots from the head. Let’s be careful out there.
Stop using dealership lingo, CPO is made up crap. Stop it.
A buddy of mine was shopping for a new car for his wife, it was years ago, but anyway. He looked at a Taurus station wagon his wife liked, he intended to just write a check if he got the price ha wanted, he told them he didn’t want to haggle and play games, just give him the absolute bottom dollar they would do.
They have him a price, he went to another dealer and they beat the price by quite a bit so he bought it from the second dealer.
First dealer calls him a few days after he had been there and asked if he was still interested in the car. He told them he got quite a bit lower from another place and was buying from them , dealer ones “ bottom dollar “ was way too high.
The salesman said “ but you haven’t heard our “ bottom, bottom dollar price”, to which he said “ this is exactly what I told you I was wanting to avoid, the BS and hassle”. He bought from the second dealer and the first continued to call for several weeks after.
Had they NOT played games they would’ve made a sale for certain and kept a customer with money as a regular.
The second dealer is always at an advantage here
@@ankit_jain Are you suggesting that anyone should feel sorry for the first dealer?
@@crosstiewalker803 No
Many years ago, I was looking to buy a specific Toyota, brand new. I went to three dealerships and told all three that I wanted their best price and that I was going to two other places and that I would take the best offer. I was completely upfront about what I was doing. I know for sure that it wasn’t the third place I went to that I ultimately bought from. It might have actually been the first. I initially remember him being reluctant to make an offer and then watch me leave the building to go somewhere else, but I assured him I would come back if his price was better, which it was.
I recently expressed interest in a pre owned car via e-mail and they told me they charge a non-negotiable $895 “dealer prep fee”. I replied back saying that was a scam and I’m not paying anything more then the selling price of the vehicle, and they said sorry, can’t negotiate the price. And I left it at that.
They turned away a customer before I went there in person 😅
tell them you charge a $1200 pre-delivery fee.
I don’t think these guys get enough credit for looking out for us consumers. You guys are golden!
Thank you Jonathan, we're trying to do what we can. All the best, Ray
@@CarEdge I appreciate the response.
Couldn't agree more!
@@CarEdge This is a great video!
Lol they obviously could care less about customers or consumers, they are doing this strictly for views, I’ve been in the car business a long time if he sold cars since the 70s and 80s they were holding 6 points of rate or more, doing open end leases, used car leases, STEALING trades, there was no internet with everything published on what our car goes for and what your trade goes for… these practices he mentions are a thing of the past he only wants views on UA-cam… If he was successful for 43 years he should be happily retired not scaring people on UA-cam about Bs
Bought a used car from a dealership. During the test drive the car seemed to run a bit rough. The salesman had the mechanics go through it and said it was just a spark plug. I decided to buy the car. They convinced me to get the engine and drivetrain warranty. After less than a hundred miles the car was running rough. I took it back to the dealership and their mechanic said it was just a fouled plug again. They supposedly replaced the plugs. I lived about 8 miles away and didn't even make it home and the car started running rough again. Back to the dealership and they said I needed an engine rebuild and it would be $1200. I said that I was glad that I had bought the warranty. They told me the warranty didn't cover the rebuild. I was pretty mad and limped home trying to decide what to do. Lawyer or call the State consumer protection department. Well, being mechanical I decided to look into it myself. Long story short, it ended up being a bad O-ring on an exhaust gas recirc. valve that could be removed without pulling the head. Less than a $1 for a new O-ring from my hardware store and the car gave me many years of trouble-free service. Boy was I naive about car buying.
I tried to buy my lease out and the Honda dealer was forcing me to get a $3,500 warranty. I refused and they wouldn't let me buy the car without it. I called Bank of America and bought my lease out from them. I saved over $4,000 doing that. They really shouldn't be called dealerships anymore, they're all "Stealerships".
Had a similar issue with my leased Honda. The dealership offered my buyout on the lease and walked out and never called them. Took my car to CarMax and got an extra $6000 for my Honda. I had to buy my lease out from Honda first and it took 4 weeks to get my title! I’m done with Honda
good, they r thieves.
Stealerships! Brilliant!
@@williamtirri2328 Great work and yeah they aren't being good to loyal customers.
Didn't the guy in the video say that is illegal?
Two red flags I came across:
- Dealerships focusing on monthly payments instead of the total out of the door. These dealerships love spreading the loan to 7+ years. I once went to a dealership to purchase a car, and the salesman/manager would not budge on lowering the MSRP. Instead, they wanted to make the loan longer to ease the monthly payments.
- Dealerships not matching or competing with other dealerships (same manufacturer). I was once in the market for a particular SUV and emailed a few dealerships within a 150 miles radius for the best offer out of the door. Some dealerships straight up refused to even email me back an offer, and insisted for me to come in. One local dealership had the audacity to say they would match the best offer, until I step foot in the dealership and was told, they couldn’t and insinuated that the other dealership (located 100 miles away roughly) who sent me the out of the door quote could actually be deceiving me with that “too good to be true” pricing. I told that sales manager that I could actually go ahead and start the purchase process over the phone and online with the other dealership and if he wished to be my guest. I even ask that sales manager “Are you saying that other Toyota dealership is lying to me? Because if the other dealership is not lying, you are pretty much talking down and backstabbing that other dealership”. The sales manager walked away and the poor salesman whispered: Our dealership does not lower MSRP. If I was in your shoes, I would go ahead and move on with the other dealership.” 💀 😂
From my experience over the years, the most useful/ beneficial thing you can do as a customer is, GET EVERYTHING IN WRITING! After that, don't let them get their hands on those papers. The amount of times I've been in car dealerships, and they try to take your notes or any documents discussing price is astounding. They will say it's to show their manager or any excuse they can come up with, but when they come back to talk to you, they will say oh I threw it away, I didn't think you needed it again. Never, I repeat NEVER give them your copy of any notes/documents without you keeping a hard copy.
I bought a used Grand Wagoneer years back, the sales guy wrote up the sales agreement to include at my request as part of the deal the things my mechanic said it needed right on the page of the contract and its other two duplicates. He wrote 4 new all terrain tires, brake pads and rotors and replace the carbonator. I agreed and the car drove off the lot, with an appointment to fix the brakes and later the carb. Four days later I arrive back at the dealership on the appointed day and time, and am told no such work order exists. The salesman is not around that day so I go home grumbling. I start calling the management about the failure to replace the brakes, (the tires were replaced, the day I took it home), they refuse. I show up with the contract they signed with me and they still refuse, claiming the salesman has been fired, mind you he had been there 21 yrs. and any agreement on the contract was up to him to fix not the dealership! We start going round and round, they refuse to make good on the contract, I refuse to stop pestering them multiple times a day. I call from many different landlines so my calls are not blocked. They relent and agree to fix the brakes, I take it in the brakes are replaced, but they gas tank which was running fine when I dropped it off now reads full even when it is empty, and I had seen them remove the gas tank during the break fix. They claim I have no proof they broke the sensor and never admit to dropping the gas tank onto the floor. Each week of the next four, while haggling over the carb, I have a flat tire at one a week, and am told it must be damaged rims, in all cases it is their valve stems they installed all are faulty. I end up maxing out my AAA account with the four tows in four weeks. After 6 months of fighting with them and having their bank loan officer, my aunt present at the final demand, they relent and agree to replace the carb, but say they will not make good on anything else I bring to them ever. They never admit to breaking the wire to the gas tank, even though I am certain that was done out of malice. I ended up donating it for the tax write off as it was nothing but problems.
Or have plenty of copies of the same. When they say they threw it away, whip out a new copy and say “ No problem I got many more copies”.
i got everything in writing when i bought my car.
@@John-yb9fu I would have taken them to court and sued them for fraud.
Write it in your phone then email it to them if they need a copy.
Some years ago my family had frequented a local Subaru dealership. While I was car shopping there with my mom, the sales guy, who had known us for years, said he wouldn't tell me the price of the car unless I said I would buy it. Shocked, I said how can I tell you I'd buy it if I don't know know the price? He wouldn't budge, so I walked out. He came running out after me and knocked on my car window, begging me to stay. I told him no and drove away.
I doubt it, every single subaru dealer i have been to has had absolutely exceptional service and i have been to 5 different dealerships. I have a 2011 legacy 3.6 that i take in about once every 3 oil changes to get another set of eyes on it because i do most of my own maintenance and they treat me like i own a brand new porsche or something. Like i said out of 5 dealers non have been sub exceptional. That being said though, I am never buying a subaru again. Too much oil consumption/leaking and really atupid problems that should not be happening. Like why does both of my side marker lights flicker and my window only roll down 1 in at a time. Also they do not get advertised mpg. I drive 60/40 highway/city and im lucky if i get 23 in my legacy 3.6r and 25 in my outback 2.5i. A camry v6 gets like 28mpg for the same thing and a mazda cx-9 can get what the outback gets and its awd as well, has a way more powerful engine and weights more.
I liked subaru for their cost of ownership but now that things break down on these what seems like a lot compared to toyota, hondas and mazdas i have owned, i think im going back to them.
@@Hallowsaw People can only speak from experience, just like you are doing.
@@Hallowsaw that's surprising, I had a 2001 outback that was always cheap to maintain and was bulletproof until the well-known 2001s headgasket issue reared its ugly head in 2019, it took 18 years for the headgasket to pop. So I got a 2010 mazda cx7 and it died in 2 years. Then I got according to a 3rd party shop a pristine (no issues) 2012 lincoln mkx and within 3 months it needed a new waterpump and both adaptive headlight assemblies needed replacing, and even the ford parts were stupid expensive.
So my brother got a 2022 outback and it gets better than advertised mpg so I decided to sell the lincoln and get another subaru. I was on the waitlist for the new BRZ but they stopped making them so I was gonna get an outback too but the rep called me and asked if I liked wrxs, (and being in Canada, wrxs are way more practical than brzs) I said yes and I got lucky and got a 2022 wrx sport+ (middle of the covid and chip shortage debacle so japan only ever sent 3 wrxs total, mine being the 3rd, to the dealership which is the only dealership within a 100+km radius) for less than MSRP (and for less than even used last gens, thanks to greedy used dealerships upping the prices on all cars as much as 8-10k above pre-shortage prices). It hadn't even left the factory in japan, but he was able to contact them and the next day called me saying it was mine. But because it was being shipped from Japan I had to wait like 2ish months, and because I had to wait longer than usual, everything else (paint protection, warranties, etc) was also discounted about 5% average, and so far it's gotten better than advertised mpg and ofcourse is a blast to drive, on top of subarus great reliability, better than average cost to own, and are among the best in terms of holding their value. And obviously the customer service was great. Japanese cars are where it's at if you want a reliable car that has reasonable cost to own.
It's amazing how many bad actor stories come out of car dealerships. As for the credit check, dealers used to do this without consent, when they asked for your ID for test drive
Great video! I work in advertising and had a job selling advertising to car dealerships for our local newspaper/website. I feel like I've learned all of their sales tricks so now my friends call me to help them buy a car. The sales people rely on customers making emotional rather than rational decisions which is why they want you to come in. You have to let them know that you're thinking rationally and not in a rush. Do not be afraid to walk away. I've had two past experiences. Once when a dealer took my keys to do the trade in value while we looked at cars. This was fine by me except for when he refused to return my keys to me! After they did the trad in valuation he held on to my keys trying to get me to do a deal. So I literally couldn't walk away. When I told him I didn't want the car, then he pulled the "let me get my manager" trick after I had asked for my keys back twice. He finally gave them back after I threatened to call the police. The second thing I just recently experienced a week ago is that I went to a dealership to take a closer look at a car that I have preordered. I told the salesman that I won't buy a car without a specific feature I really wanted, and I just wanted to look inside one as I had preordered without knowing much about it. The salesman made some calls after I left and had 4 cars brought in with that one feature and asked me to come down and look at them. Except those cars were missing other things I wanted like they weren't the right color or model. I had to tell him, I am not in a rush and I am not going to settle for something I don't 100% want just because it's here now. I'd rather wait and get everything I want. He really wanted me to get excited about the car and buy from him now rather than me wait for my car.
I had that reconditioning fee crap tried. My daughter was looking to buy a used Subaru, 2-3 years old.
Saw an ad that had an unreal price so we made an appointment for a test drive.
We got there and everyone was nice as could be.
The test drive went well and my daughter liked it.
When we got back and sat down to go over the pricing all of a sudden there were all these reconditioning and dealer fees that were not listed in the ad and were not told about when we walked in. All these came to $3500 more - I got up and walked out.
We ended up buying once from another dealer who was much better
I was at a dealer once, negotiating price on a new car, and the salesman kept getting up to “check with his manager.” I politely asked him if HE can sell the car or if his manager should be sitting across from me. He assured me that he could sell me the car. I then told him, “Good, you don’t need to get up again and we can get this finalized.” A look of horror flashed on his face. We went back and forth on the price and I pulled out a newspaper ad from his dealership with the price I wanted to pay for the car I wanted to buy. He stood up to “check with his manager” and I told him firmly to “sit back down” and reminded him of what we had talked about earlier. “If you stand up again, I’m leaving and will buy my car elsewhere.” Horror again filled his face, but he insisted on talking with his manager. I stood up, too, and began to grab my baby and get my wife going toward the door. The manager hurriedly rushed after us. “Are you really going to leave?” he asked. “Your salesman is wasting my time, so I’m done.” We walked out.
A few weeks later, I stopped by the dealership on a Saturday morning in my new car and intentionally parked it right in front of the door where the customers and salespeople would be most inconvenienced by it. I went in and saw the salesman, who recognized me and smirked a bit, thinking that I was coming back to buy the car from him. I ignored him and looked for the manager. Walked up to him and reminded him who I was and pointed at my parked car. “I bought it at a dealership that doesn’t play games like you guys do,” I said fairly loudly in front of a bunch of customers. “Got a better price, too. Thanks for encouraging me to go elsewhere.” I turned to leave and was stopped by an older couple who had heard the exchange. They literally had their checkbook in their hands as they asked me where I had bought my car. I told them where and the name of my salesman. They literally walked past their salesman as he was coming back from checking with his manager. I assume that dealer lost that sale, too. It was a GREAT way to start my Saturday.
Cool story, but a salesman has no say in the final sale price unless its clear there is so much room in the positive it doesn't matter. If a salesman closes a deal without any input from the manager you left so much money on the table its not even funny. Very few salesman at any dealership know the cost of a car, especially if it's a used one. They have to get approval from a manager if it's getting close to cost or a loss on a unit. Congratulations on acting tough but screwing yourself out of money.
@@TrueNewb apparently you missed the part where I bought my car at the price I wanted elsewhere. No money left on the table as far as I'm concerned. I knew rough invoice price and what the holdback was. The only one getting screwed was the dealership when I got up and left.
As to salespeople not knowing the price, that's his issue, not mine. If he can't reach a price agreement on a car without having to get someone else to sign off on the price, then he is not able to sell me the car - his manager is and THAT is who I should have been talking with instead of the salesman. I'm not wasting my time speaking with a lackey.
Justice Triumphs! 👏🏾👏🏾👏🏾👏🏾👏🏾
There are four "salesmen" for every deal. The grunt. The guy who is the sales guy running back and forth. Your grunt sounded like he was unknowledgeable. Then the "ASM", assistant sales manager. That's his team manager, usually just a guy who does the dealing with the "Desk Manager". THAT'S the guy who makes the deals. That's the guy you need to talk to and work with. That's the guy who has all the power. But he can not leave the desk!! That's where the computer is to make the deals. They need to plug in your price request to see if it fits. So you will never get a sales guy to say yes unless he has that info. What I do is get up and go to the desk and work directly with the Desk. Then "F & I". The finance guy who will try to up sell you once you've agreed on prices. They make money on your deal but shopping your loan to other banks for a less % you agreed to. And then get the difference. Those guys make a lot of money.
you have way too much time on your hands. get a grip.
We went to buy a car that my wife had test-driven. I had priced it with a service through my credit union, but I wanted to give the business to the local dealer where she had tested it. It took a lot of negotiations, and finally I told the salesperson the price I was getting through the service and I said to him to get close to that price. The guy told me: oh, you know, you don't really get that price, blah blah. So I told him: "You might be right, so I tell you what. It's Saturday. I am leaving now and going home. On Monday I will double check with them. If the price they quoted me is not correct, I will come back and buy from you. If it is correct, I buy from them." And, I was going to do just that. He stopped me, gave me the usual "I have to talk to the manager" and came back in two minutes with the right price.... One of the things, though, is that you have to be willing to actually leave, which I was.
Went to a dealer on a new car and we had everything negotiated. Price, term and interest rate. When I went to look at the the final contract for the car the price went up by 6,000 and the term increased by 12 months. My payment stayed exactly the same. Dealer tried to tell me it was a mistake. Lol.
ALWAYS,ALWAYS, examine the final contract with a fine tooth comb.
Same thing happened to me. Everything we spoke about while doing the deal was totally different they increased the price by just enough to make my contract look unchanged so it was hard to recognize the difference. The car was listed for 24k after a $2500 down payment and a ridiculously low trade in of $1500 for my Maxima the amount financed was still 24k so I didn’t notice until the next day. I went it to confront the manager about it and they tried to play stupid. Worst experience I’ve ever had.
Great information. People need to be educated with all of this. I personally know a salesperson that said they sold a Tahoe at $15,000 over sticker. Sad to me. The poor buyer was ripped off. Glad I don’t need to buy a vehicle right now.
Just purchased a truck from Town And Country Ford in Nashville, TN. I’m 52 years old and this was the easiest truck purchase I ever made. Did the whole deal on the phone, from Florida. Sent me pics, told them what I would pay (nobody closer to me would even get close), drive to Nashville, drive the truck looked it all over, signed the papers and headed back to Florida. 👍🏻
Red flag 1 - After someone looked at my trade in the sales rep returned to the desk and said “Your car is junk”.
Red flag 2 - The sales rep wouldn’t give me my keys back when I said no deal.
Red flag 3 - When the trade in was being looked at the sales rep said “You have a lot of miles on the car”. After doing some basic math for him, I explained to him that X years old divided by X miles shows a average of less then 9,000 per year. No comment from the sails rep.
Red flag 4 - The sales rep stated, “no one will give you a better price for your trade in”. I contacted a online dealer and they gave me $2k over what I asked the dealer for.
Regarding red flag #4 , if they think im stupid ill give them a hard time as much as possible before walking.
Did you ever get you keys back?
My first new car, the dealer told me I had to buy the insurance to get the finance rate. I was young and naive so I did it and of course it was wrapped into the payment plan. A few weeks later a get a call from corporate asking me if I was happy with my purchase. I let them know I loved the car but wasn't happy about the "add on" and that I would never buy from them again. They ended up removing that insurance from the payment and firing the salesman who conned me.
At least you got some sort of justice.
I am looking forward to the day when all vehicles are sold directly from manufacturer and there are no dealerships left.
Prices will be less negotiable. Whilst the process is frustrating for some you need to do your own research and go to a dealer with a specification and prove in mind to negotiate. Also give them some room to upgrade you if the discounts are better - the shell and the engine don't earn much profit anymore
That will never happen.
Getting rid of the middleman will only save the consumer money. Prices are negotiable at stealerships because they are ripping you off.
Who would you get to do repair or warranty work?
@@iangannon8543 You really think you are "negotiating" anything with these gangsters? You spend four maybe five hours of round and round nonsensical Orwellian talk to negotiate nada.
Any discount you think you won, they tack back on with some silly name they make up - like the gas cap adjustment fee or state tire inspection tax.
When I bough my Subaru 5 years ago, they said this is the price of the car, cash or credit, trade-in or no trade-in. They said shop around if you want and then come back. It was very refreshing after owning Hondas my whole life where you would go in and getting a price out of the salesman was worse than root canal.
Green flag - When the dealers website actually breaks down their advertised discount listing the dealers portion and each rebate used to achieve such price.
@Collen Flarity That's where you get to loan some corporation some money but you don't earn any interest on the transaction...
What I experienced was being told by the salesman during the test drive about the factory installed security system and then going into the finance office and being told that if I wanted to protect my investment in this new car, that it would be wise to purchase a security system.
Wow!!
Just subscribed.
1976, odometer mileage was lower than for service stickers adhered to the door pillar. Dealer actually asked, "is there anything else I can show you?" I replied that I wouldn't do business with a fraudulent establishment. I never went back.
Well most cars in 1976 had five digit odometers. So did the mileage stickers say 90,000 and the odometer was 01,523 due to exceeding mechanical limits?
No one wanted a duster with 156,000 -- that would be even worse than the ODO getting set back, which is what happened.
Recently at a Mazda dealership I thought I had a couple good conversations over the phone and got an out the door price that was very good. Then when I get there and we sit down to do business, they throw this $4000 Mark up with the excuse that they have to because I wasn't trading in a car. I laughed at the guy, said a few choice words and walked out. The most hilarious part about this was, about 2 weeks later they text me and ask when is a good time to come in and finish the sale lol. Absolutely ridiculous.
Make sure you finish that sale.
Offer $4000 less than the previously agreed upon price.
Nice commentary.I had a dealer tell me I had to give him a credit check in order to test drive a car and I did leave pretty quickly so you guys are spot on there.
I've had dealers do that on more expensive sports cars. think porsche, alfa (4C specifically), audi R8. to an extent I can understand on higher priced vehicles, to keep the joy riders down.
although the mitusbishi dealer trying to do that on a 3000GT VR4 the one time was hilarious. went in one day in "casual" clothes... nope. went back the next week, same sales guy, didn't recognize me as I was in my corporate uniform, looking like I just finished a wall street take over. he was practically licking my shoes to clean them. no I didn't buy the car.
@@johnhufnagel I can't stand judgemental salespeople like that. If I don't look good enough to buy from you, then you aren't good enough to take my money.
A car that I had eventually bought new and kept for 22 years had an interesting purchasing experience. I had seen an advertisement for a 1997 car for $9,990 and it had everything I wanted. Went to the dealership and clearly stated what I was looking for and the salesman showed me everything but. He said he'd get some keys and for me to wait - I didn't. I followed him into the showroom and low and behold there was the $9,990 car in all of its glory! I asked the salesman why he didn't show me this one and he said it was "white". I then retorted that I never said I was considering any color and he looked caught. Then he said the car was a display car for the special. And to which I responded well, show me where another car like this is and I'll buy it or get your sales manager. I ended up with that car.
My brother-in-law when he was young worked for a car dealership. A woman came in to buy the car she wanted at the sticker price with cash on hand to pay in full. When he went in the office to write up the papers his boss told him to sell her an additional add on. He said she had just what she wanted with nothing extra and his boss insisted that he tag on something extra. He was outraged with his boss’s slimy tactics and wouldn’t do it. He was a leading salesman but had a strong moral code and quit.
It's why I quit bike sales... if your boss buys them in too expensive and the sale alone doesn't cover the wages and overheads, that's HIS problem... not selling my soul to pad his income 🤷♂️
Good for him 👍
And crap like this is why it's hard to find a good salesman. I was lucky to have a decent one when I purchased my car. He didn't pressure us at all. He even knocked 3 or 5k off the sticker price and made the finance people add a few things at no charge, which made them grumble.
I was a car salesman and I was very honest I wanted to help the customer more that I wanted to help the dealership and my manager used to get mad at me. He also had anger management issues. Finally I couldn't continue being a Salesman cuz that's all they wanted me to do is lie. So I quit right in front of a bunch of customers it was a super busy night for selling cars. And believe me I was very dramatic and I'm sure the dealership resented pushing me to the situation where I quit in front of a bunch of customers. And I made sure they knew I was not going to continue being a lying salesman
Good for you!!!
Good for you! My first job in this industry was at a place like that. Since then I've worked a couple other places and they are all about transparency and honesty. I won't work anywhere that is the cliche car dealership ever again. It made me feel dirty at the end of every day, I too care about the customer and want them to get the best deal and leave happy.
years ago I let a dealer have my keys to do a estimate on my trade. I thought I was going to have to call the cops to get my car back. This dealer was part of a local network of several dealerships in the area. They lost any future business from me that day at any lot they ran.
I had the same experience at a network dealership as well. I went car shopping with my (at the time) girlfriend. They took the keys, wouldn't give them back, also wanted a CC for a test drive, all kinds of red flags. I even said to the sales guy "look, while we're all still being nice, get us our keys back".
Later outside the sales guy asked us what he did wrong to not get the sale. I just told him "dude, you're doing it right now" and we left.
I had the same experience years ago as well. It was horrible. Never again.
A red flag I previously experienced (this week actually) while at the lot the sales person asked me to sit in the vehicle to check it out. Then said he would drive it off the curb so we could have more space to see it. He pulled off the curb and literally took off on a test drive. He never even asked if I wanted one, and we weren’t even buckled in. Took me far away to some dead end road and made me drive it back 🫣 I was so uncomfortable. I didn’t like how forceful it all felt.
Weird. You should've driven like a maniac just to teach the guy a lesson. Lol
Those "reconditioning fees" can get very expensive and it kills me that after all the years, more people haven't learned how to handle car salespeople. About twenty years ago I walked off a lot because of all the bullshit telling the salesman and his boss "You both have forgotten the first lesson you probably learned at car selling school - never EVER let your mark drive out in the same car he drove in." In front of several deals in the making I told them that I could close one of these deals without even knowing what their policies and procedures are, that I could do it cold by just acting like a human and not lying to everyone. And I do NOT pay DOC fees - I don't spend a single dollar just to sign the forms. I can't stand salespeople in any business especially cars. I eat those pathologically dishonest morons for breakfast. I get THEM exasperated and it's very easy to do.
Sure you did... liar
fk yeah. you would make a great car broker. People can hire you to find them the best deal.
Last car I bought they tried to charge me a doc fee three times. So stupid....
Someone may have said this before, but I went to a dealer and I saw a used Ranger pickup on the lot. A salesman came up. I asked him how much for the Ranger. He asked how much I could afford a month. I said, that doesn't matter. How much for the Ranger? He said I can get a payment plan to meet your budget. I said, this is the last time, how much for the Ranger? He said again how much do you want to pay a month. I turned around and started walking to my car. He kept talking and I kept walking.
as a professional car salesman that is exactly the opposite of what you would want to do I cannot believe you would run into such a green pea or unprofessional person like that I never ever would do something like that I think this is a made up story on your part
@@richardperegud1484 it IS the training for lot salesman, though. All about sales and always encounter walk ons. Never tell them total price for the vehicle, just get them inside and your sales manager pulls in the sale. Seems to me like IF you are a salesman, you yourself are either new, or work for a very lame dealership 😆
Edit: so in short, I'm saying your reply claiming the original comment was made up, is probably made up. 😆
@@D-Rock420 you weel on your feet and deal on your seat.. if you know what that means.. all this is BS every comment, the guy on UA-cam it's all bs
@@richardperegud1484 Nope! Really happened. I don't have to make up a story.
@@richardperegud1484 It's "wheel" on your feet and deal on your seat. I worked on used and new car lots right out of high school and heard every cliche' in the book.
I totally agree with this. Sold cars for many years, and one of my biggest pros was being transparent with all my customers. Of course, I can’t deny I worked for my pocket, at the same time it was a deal that made me and the customer happy
Another red flag on pricing is the dealer prep. They don't do shit to a vehicle after it comes to the dealer. Or advertising fees. That's to put their logo on your vehicle to advertise for them for free. Every new vehicle I bought, I made them take their logo stickers and license plate surrounds off before I ever left the lot. As I have told them, you want me to advertise my vehicle purchase, you pay me.
At a Honda dealership, we had looked at a specific car and had negotiated a fair price. We went left and got the funding, came back the next day and the salesman told us the price was $2500 higher because he was talking about a base vehicle and not the car we had taken for a test drive and negotiated a price for. We walked out as the salesman was telling us how little $2500 is when paid spread over 5 years. Never went back to that dealership.
After negotiating always make sure that the final price is "all in", meaning no further charges. They will always send you to the "finance guy" who will attempt to tack on certification charges, shipping charges, taxes and other fake fees for thousands of dollars. We always look bewildered and repeat that the price we negotiated was "all in" and he should talk to the salesman.
One tactic, the salesmen use is to have to take the deal to their manager for approval so it looks like they are "fighting" on your side. They just go for coffee while you wait and make it seem like their is a higher authority that is making the decisions. One friend of mine used this approach when he talked to a salesman, he would say "I'm here to buy a car, are you here to sell one?" and throughout the negotiations would ask "I thought you were here to sell a car?"
there is definitely manager approval that has to take place at every dealership. Do you realize the turnover in that industry? what manager at any dealership is going to say or think “yeah let’s let the guy who has 4 months in the business, and the guy who just started that came from selling a completely different line of cars with different profit margins make the final decision whether we’re making enough money on it to sell it at that price and pay everyone who gets paid from this”. think dude
@@1takesidd995 I’ve given up trying to explain this to people lol
I always tell the dealer that I used to work at a dealership, left because I hated the sleezy sales tactics but it was useful knowing their tricks. Always puts them on their back feet. Gotten great deals ever since.
people frequently get caught on their lies.
@@anotheruserism yeah I agree, hasn't failed yet though.
Is that true or are you a good liar?
I was at a dealership one time, somehow a customer’s car wound up on a car carrier and the truck drove off with the car. They couldn’t get hold of the driver and sent off chase cars to catch the truck. I don’t know the final outcome but it was exciting at the time.
There used to be a dealership in Oklahoma city that had valet parking. It was almost impossible to get your keys back. They'd literally hold you hostage until you threatened to call the police.
I did a trade in one time.. that was the last.. rather give it away than deal with scum dealers and trade ins.
I just left that comment above that I had the same experience. They took my keys to do the trade in valuation. He made it sound like we were saving time doing it while we looked at cars, then refused to give the keys back until I threatened to call the cops.
Lynn hickie
I love how they match the salesperson coming up to you based upon your race, nationality , creed or even suspected sexual orientation. Like that's really going to make a difference who I choose to buy my car from.
Many decades ago my dad went to a dealer, where the salesman insisted that the manager requires a good faith deposit before they could talk price. At that point my dad cussed out the salesman and dealership for using such a bull s**t tactic and assuming that he was stupid enough to fall for it. The best part was my dad has a very loud voice and everyone could her him and they knew exactly why he walked out on them.
I always thought a deposit would keep them from selling the car to someone else at a higher price.
@@concernedcitizen4031 Nope, why would they give an advantage to you the buyer?
Every potential car buyer has a nuclear option that they can use at any time, you can just say, "Screw this" and walk out. There's NOTHING they can do to stop you. By handing over a "Good Faith Deposit" you give up that option. If things aren't working out the way you like, either you have to walk out and lose the money or you foolishly wait for them to get it for you. Odds are they'll tell you that the manager stepped out for a short while and then they'll play more head games on you while you wait for the manager to return. Putting down a "Good Faith Deposit" gives them the advantage and offers you NOTHING in return.
When we bought a car a few years ago, the new guy was the one who started working with us. When we moved toward a deal, a senior salesman tried to swoop in and take over the deal, but we made a point of saying we wanted the first guy's name on the deal, because he was pleasant and helpful, unlike the pushy and annoying other guys.
I've had salesmen try to sell me cars that I don't like or want. Or, the car payment is always "just a little more" Or the salesman from Wolf Auto in Naperville, Il. calling me every three months to "up-grade" and buy a new car. He called a few years later and TOLD me that "it's time to get a new car" I told him it was paid off, and he needed to "SHOVE OFF!"
Called a dealer a few months back to find out the price of 2 vehicles since it was advertised as "call for price". I asked this guy at least 6 times what the price of each vehicle is and he always circled back to you should come in so we can have a face to face. I got so aggravated that I told him I'll never do business with their dealership - what a frustrating experience.
He wanted to see if you looked poor, or rich, so he could fleece you for every penny you have.
Red flag: A blatantly lying salesman. I had a salesman that had mentioned (early) that he had only been there for 2 months. Then LATER in our conversations said that he got a paid vacation to Hawaii for being the SALESMAN OF THE YEAR. I couldn't imagine in my mind how that could possibly be done. Nope, didn't buy anything there.
That's a really, really good one. Lots of great tips on this page.
That is a really dumb thing to lie about.
I have always said that retired car salespersons or those who have quit and got a different job can make HUGE money by hiring themselves out to go with people to buy a car since they know all the tricks of the trade !
I'm sure people would pay what you want ! I know I would!
Absolutely!
you can hire people to buy cars for you. much better. they do the haggling and back and forth with the dealership and you get the best price. the dealers know they are dealing with other strong willed cut throat brokers and won't try all the bullshit to them.
@@Fanta....
Thats what I said .
??????????🤔🤔🤔🤔🤔🤪🤪🤪
@@Fanta.... do you have any of these brokers to refer?
Post an ad on Craigslist looking for a former sales person with referrals and pay stubs to make sure they’re telling the truth
Three quick stories. I went truck shopping and had 2 trucks in mind, a Ford and a Ram. After a few weeks of looking I stopped at a dealer while it was raining and went to look. They showed my around and came to one they said was a loaner, it had 5200 miles on it. When I asked about the warranty and price, they said it comes with the full warranty and gave me a drive off the lot price $3500 less than a new one. I haggled a bit and got a 10 year, 100,000 mile warranty included for the same price and the destination fee dropped. Long story short, I got it for $1200 cheaper than what they wanted since I argued it was not a new truck but an used one and showed them a few scratches. I felt they did me right. I saw the sales person from another dealership and he asked why I didn't buy from him, I smiled and said, you didn't want to deal, I found someone who wanted to sale a truck.
2nd story. I shopped online and found what the prices the car my wife wanted was selling for. We went to the dealer and I just said, I will pay $16,000 drive off the lot cost. He said he had to run it past his finance office. I told hem we were going to lunch and when I returned I wanted a yes or no answer. We got back and he asked if $16 dollars was going to make a difference. I said no and when the paperwork was all done the price was $600 more than we agreed on, we walked out.
The following day, their competitor, whom we made the same comment to, called and said they would do it. We walked in, they had the paperwork laid out, the drive off cost was exactly $16,000. We wrote them and check and drove her new car off the lot after servicing it.
Third story. I financed one car for my daughter because I got a good deal and 2% interest. I was making 4.5% interest on my money so why lose that interest. At the end of the year when I could make a withdraw without losing interest, I paid off the car.
Never be in a hurry to buy and do your research online to find the cost others have paid and somebody wants to sell you a vehicle for what you want to pay.
Meh.. last time I went car shopping I decided not to spend hours haggling and just pay a bit more. Then the dealership wouldn’t tell me their asking price for the car I wanted until they ran my credit. It was a pretty surreal conversation while they tried to explain how the price of the car was dependent on my credit score. So I figured game on and we went round and round for hours until I finally got them to agree on a much lower price than I was first ok with paying before they decided to screw around. Best part was finally letting them pull a credit score then handing them my credit unions pre approval letter for more than 5% less interest than “the best they could do”.
The lower the credit score, 500-599, the higher the dealer fee. Banks will charge a fee to fund a deal for customers with marginal credit.
So you got a credit pull from your credit union and you let the dealership do another credit pull on you? Wouldn’t that hurt your score if anything?
@@fettyguapo if it’s all within the same short time frame it would be considered one hard pull by the credit union
One time back when I was in my twenties I went shopping for a brand new car and had cash.
I had a car but was going to sell it on my own and not trade it in.
I didn't let the car salesman know I was going to pay cash and I haggled my best price and agreed to have them finance it for me.
At that time they would give you a better price on the car and then make up the difference on the financing end.
I bought the car and filled out all the paper work for the car and the financing making sure there was no penalty for early pay-off.
As soon as the first payment was due, I paid the loan off in full with little or no interest.
They weren't happy with me and told me I couldn't have the title until the cheque cleared.
As I was walking out the door I said, that's fine, just mail it to me.
@@fettyguapo A lot of credit unions will do a blank check up to a certain amount. You get that then go shopping never letting them know you can pay cash. You have more negotiation power that way. Let them think you will finance through them. When they have the lowest offer on the signed offer sheet, you whip out the check and pay for the vehicle. My credit union does a soft pull then after the deal is completed they to a hard pull.
I bought my 2019 Ranger three years ago. I went to my local Ford dealership, who I bought 5 vehicles from prior and always had a pleasant experience. The dealership was sold to a large dealer group, I had X-plan pricing due to my membership in the Mustang Club of America. The dealership is supposed to show you the invoice with the X-plan pricing. The sales manager showed me a copy of of the Mulroney sticker with a hand scribbled "your price" on it. I had contacted another dealership, who emailed me a copy of the invoice for the same truck, the same equipment package. The X-plan price was $200 less than what the local dealership quoted me. I haven't set foot in that dealership since.
Your story proves that: A - you need to do your research
B- if a Dealership lies, cheats ,& steals , they will not prosper ..
There are dealers that WILL sell a car at MSRP, but they will force you to take a dealer add-on. That happened to me and their justification was oh we mention the required dealer add-on on the website. That required bogus add ons easily add at least an extra $1000 on top of the price of the vehicle and the dealer will not take it off. I ended up walking out of that dealership.
no one forced you to do anything
Never pay MSRP.
I’ve had a dealership tell me they came out with this new rule that people aren’t allowed to negotiate on prices and whatever the price is is set. This creates a more fair playing field for everyone so everyone pays the same fair market value of the car.
Funny thing is the fair market value on the car I looked at was $7,500 and they were asking $13,000 for it.
I have bought 3 cars from Hertz before Covid! Easy breezy & straight forward, no negotiation at all. They listed the prices upfront. I test drove all the cars by myself. Paperwork took 15 minutes. Salespeople are on salary, not commission! Highly recommended! 👏👍🤑
Careful! Hertz may report your car as stolen!
I've always loved Hertz. They HAVE to offer everything but aren't commission like other places and just drop it when you say no.
I think Enterprise does the same thing, and likely Avis too - turning over their rental fleet after a year or two. It's a good way to get a car that has "hopefully" had all the recalls - which you can check - taken care of, but be sure to check the oil and other fluids to see if they've been maintained, and the auto trans fluid to be sure it doesn't smell burned as if abused.
I might try that next time.
We have bought several card from rental businesses. All with good result.
Going to a car dealership to buy a new car is like entering a strange realm where normal rules of commerce don't apply.
Go to an electronics store to buy a flat screen TV, find the size you want, and ask how much & you are given a price.
Go to an appliance store to buy a washing machine, find the model you want, ask how much & you are given a price.
Go to a car dealership, find the car you'd like to buy & ask how much and the dance begins.
Buyer (B): How much is this car?
Dealer (D): Well, that depends on
B: (interrupting) how much is this car?
D: Depending on what your trade-in is
B: (interrupting) how much is this car? I need a number.
D: How are you intending to pay for
B: (interrupting) How much? Give me a number.
D: Let me get my manager over here and
B: Bye.
when buying electronics or appliances you have to be cautious of what year model that your are buying. It could be brand new but two years old and you could be paying too much for it.
Many countries everything is negotiable
@@MarkEaster Sure, but when you go to buy it they will tell you how much it costs, or there will be a price tag on it.
@@rodger7029 You are talking about haggling. When you haggle, the seller gives you a price and you try to haggle them down to a lower price.
There's no mystery to how much they want you to pay. But with cars the price is hidden and they want to know if you are financing, if you have a trade-in, etc.
They should be able to give you a price and THEN look at financing, trade-in, etc.
@@cnault3244 I agree. But if you don’t know what year model of electronics/appliances, you could be paying too much or as much as the current model.
#1 definitely happens a lot. I had one dealership, I called ahead of time to make sure they still had the car that was listed online. They said yes. Before I even test drove it or saw it he was having me fill out the credit application. Turns out they never checked when I called and the car had actually already been sold. I said "good thing u didnt actually process my application yet", I didn't even act mad that they wasted my time, and he rolled his eyes and said YEA WHATEVER.
I hate I didn't talk to management.
Also another place lied to me and said they had cars in my price range and they didn't, and they were gonna show me what they had but before even LOOKING at ANY cars, they wanted to run my credit.
Also caught salesman lying about features on vehicles to make a quick sale, being pushy, n making personal comment attacks if you're not interested in what they're trying to talk u into buying.
Idk how pay goes nowadays but when I had an interview being a salesman, they still pay good money, selling cars is just bonus pay. These people act like they're making $0 unless they are selling a car.
Some are straight commission
I took a test drive once and liked the car. I wanted to take it home and show my husband to get his opinion.The dealer actually told me to call my insurance company and delete my current vehicle and add theirs. I laughed at him, got up and left. I later found an inquiry on my credit when I hadn't authorized any such inquiry. #shifty
The last four cars I bought (2006, 2010, 2018, 2020) were fully researched prior to going to the dealer. I checked several online sources (Hemmings, AAA, Blue Book, etc) for what the selling price should be. Then I checked the same sources for what my trade-in should be valued at (the selling price, not the trade-in price) and came up with a number that I would not deviate from. Then I checked the dealership's online inventory to select a car that I would want. Finally, I went to the dealer and told them which car in their inventory I was interested in.. I told them I was going to handle the payments (actually I was paying cash) and to give me an out-the-door price. I had to do a bit of haggling ($1000 off in one case) but got the price I wanted, wrote a check, and drove away in my new car. It helped a bit that it was the same dealership, and I dealt with the same salesman each time.
Hint:
Go on the last few days of the month when the salespeople are trying harder to make their goals. They will cut a bit of the price to make their bonus for the month.
Do not let them run the conversation. Tell them what you want, don't accept anything different, and stand firm. Be prepared to get up and walk out - there are plenty of other dealerships around.
If they don't have the exact car you want, they can get one from another dealer for you. They do dealer trades all the time. Check other dealers' inventories to see what they have.
If the salesman has to go check with the Sales Manager, ask that he be brought to you for the discussion. If he's the one pricing the deal then he's the one you should be dealing directly with.
If you're trading in a car, spend the $100-$150 or so to have it detailed. Touch up any paint nicks. A clean car is worth a lot more than one that appears not to have been taken care of.
Good advice!
Blue book are all designed by the Auto Manufacturers, they give input what prices are, (New & Used) and No one knows the wiser. Sad right!!
That works well in the lower 48, many dealerships in x radius. Not here in Hawai’i there is only one Toyota dealer and they don’t negotiate on price, nor charge a mark up.
Save the $150 and detail it yourself. That way, you will know that it was detailed to your satisfaction......or that it was ACTUALLY detailed. If you have the dealership "detail" the car, you have no proof that it was actually done.
Good advice! I like to go for test drives in the morning and come back to purchase towards the end of the day say an hour before closing. Everyone wants to get home and they don't dick you around as much.