Blown Engine Comeback! Customer States: Still running rough!

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  • Опубліковано 16 жов 2024
  • Part 1: The First Visit. Toxic Sludge in Radiator! "Stop Leak" or What?? • Toxic Sludge in Radiat...
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КОМЕНТАРІ • 1,3 тис.

  • @RainmanRaysRepairs
    @RainmanRaysRepairs  2 роки тому +8

    Part 1: The First Visit. Toxic Sludge in Radiator! "Stop Leak" or What?? ua-cam.com/video/Jmanna60vEQ/v-deo.html

    • @depressingducks4382
      @depressingducks4382 2 роки тому +1

      the satire in your videos is good

    • @depressingducks4382
      @depressingducks4382 2 роки тому

      and more rambling about why government bad and i would love occupation at place of ownership

    • @depressingducks4382
      @depressingducks4382 2 роки тому

      keep making content tho

    • @ShowMeTheProof
      @ShowMeTheProof Рік тому

      Could this be result of Dex getting mixed with ethylene glycol based coolant? Also as far as verifying without sending into the lab those things you put the blue fluid in that look like a turkey baster and test for co2 in the cooling system seem to be pretty solid as far as verifying one way or the other. I'm just a DIY nerd you probably know better than I do but I was surprised you didn't bust one of those out!

  • @waldojim42
    @waldojim42 2 роки тому +271

    The fact she wanted that code cleared, and lights off with just enough to repairs to make it run a bit smoother makes me think she is attempting to dump it on someone knowing it is faulty.

    • @eirebhoy132
      @eirebhoy132 2 роки тому +24

      And then they open the radiator cap and see it’s fucked 😂

    • @mph5896
      @mph5896 2 роки тому +13

      Maybe trade it in.

    • @likearockcm
      @likearockcm 2 роки тому +4

      @@mph5896 Exactly M ph

    • @vtallbloke
      @vtallbloke 2 роки тому +8

      For sure- trade in trash inc for someone not savvy

    • @shaunofthedead3000
      @shaunofthedead3000 2 роки тому +15

      That's exactly what she's doing. But honestly, all Chrysler products post 2006 are trash.

  • @samuel_towle
    @samuel_towle 2 роки тому +55

    Putting a new coil in that engine is like having your knee replaced while your having a heart attack. The operation was a success, but the patient died. This is not the last time we see this Jeep. It will be back within a week or two with a claim that the shop did something that 'broke' the engine because it was just here for repairs. I hope the manager was savvy enough to explain clearly and have a statement signed that the customer knows that engine won't last beyond the parking lot unless it receives the repairs necessary.

    • @chikinnippls7108
      @chikinnippls7108 2 роки тому +8

      Yea, I've gotten some scammer vibes from that customer.

    • @peted5217
      @peted5217 2 роки тому +1

      Tru That !

    • @jeremistanford5265
      @jeremistanford5265 2 роки тому

      @@chikinnippls7108 yea but if it comes to that he did record the car 2 times and diginostics so he is covered. The was fucked before he put the coil In it the video shows proof of that. The customer just choose to ignore the problem and wasit money in a new coil.

  • @Ironminer97
    @Ironminer97 2 роки тому +157

    That middle finger at the window switch has me dying😂😂 same thing I would have done

    • @BlackCubone
      @BlackCubone 2 роки тому

      How do you fail at making a simple switch? Fucking Jeeps.

    • @SargeZone
      @SargeZone 2 роки тому +4

      yeah, i nearly choked on drink, trying not to burst into laughter, hilarious .. f you window switch, looool

    • @harrysquatter9896
      @harrysquatter9896 2 роки тому

      Same 🤣

    • @M21-w1y
      @M21-w1y 2 роки тому +4

      At that point Rey just wanted to get out of that thing before something else fell apart !!!!!

    • @NWSanta
      @NWSanta 2 роки тому +1

      It's like it just wasn't done with yah Ray, No you will not get away from me that easy!!! Uggh, what a P.O.S. wagon!!
      I guess it's a Jeep thing, I wouldn't understand.

  • @WATTYATHINK
    @WATTYATHINK 2 роки тому +74

    I noticed at the 2:50 mark you didn't put one of those paper floor matt protectors in the vehicle. I suspect this is the cause of the misfire due to the correlation between the cylinder coil and a dirty floor matt

    • @glennbeadshaw727
      @glennbeadshaw727 2 роки тому +8

      Actually dirty floor mats will crack your cylinder head

    • @ivanolsen7966
      @ivanolsen7966 2 роки тому +9

      one paper mat per car per week

    • @kevinmartin2516
      @kevinmartin2516 2 роки тому +9

      The vehicle is not worth the cost of a paper mat!

    • @WATTYATHINK
      @WATTYATHINK 2 роки тому +5

      @@kevinmartin2516 Have you seen the cost of paper mats recently ....

    • @davidsteele5297
      @davidsteele5297 2 роки тому

      I concur

  • @jasonpoletta1797
    @jasonpoletta1797 2 роки тому +285

    You know it's trouble when they say "it was running better before you touched it"

    • @mphilleo
      @mphilleo 2 роки тому +60

      Some customers need to be fired.

    • @tonya9955
      @tonya9955 2 роки тому +18

      Exactly I call it "Your the last one to touch it" syndrome!

    • @nalgas5569
      @nalgas5569 2 роки тому +19

      I had a Ford fusion I worked on and customer complained about a steering wheel shake at all speeds. I found a steer tire with a tumor growing out of it and the rest are bald I told them to just get new tires and it would be fine. A week later they contact me that the shake is still there so I asked if they replaced the tires and they said no🤦🤦and asked if I wasn't sure it was something else wrong

    • @stevewhiting556
      @stevewhiting556 2 роки тому +5

      I have “fired” several customers. Either because of their general stupidity, they keep trying to “get a deal” by trying to screw me, or if they’re a general pain in the ass.
      I fired one for all 3. His boss (he was a framing subcontractor) was a great customer of ours and he tried to screw him over. Of course, we heard the story and were very aware of him and his antics. He asked for an early draw on a Friday and since he was due for his draw on Monday, my customer paid him. The guy took the check to one of those gas station check cashing places and cashed the check (for about $5k iirc). The guy never showed up to finish the job, so my customer put a stop payment on the check. This got blown into a whole situation and he ended up owing the $5k back to the gas station, plus he had to pay court costs and fines.
      He would bring his tools to my shop and like any other shop, we give you a claim ticket. He would bring in 15-20+ tools at a time and take extra claim tickets. We just keep a stack of them by the shop and the guys fill out their tags and take their copy and attach the other copy to the tools. This wasn’t always our policy, but since COVID it kept everyone separate. Anyway, he would come back in and pick up his 15-20 tools and then magically produce 2 or 3 more claim tags. Of course we would come up empty handed and he would demand his other tools. I cut his repair charge down the first time to cover 1 lost tool. The second time I gave him a new tool. The third time he tried it with 3 tools. Well, this time I had my tech set up an excel spreadsheet that logged every tool that came in for repair and he had claimed all of his tools. I took him to the repaired tool part of my warehouse and showed him that we had no more of his tools. I showed him the log where he had gotten all of his tools. He started yelling and cussing at me that we had lost his tools again and I had to explain to him that in 8 years since I’ve been here, we have never lost a customer tool except his. And we’ve done it 3 times with 5 different tools. I find that very hard to believe. He again acted belligerent and I asked if he’d like to file a police report. He said no, just replace his tools. I said that he would have to replace his rectum after I put my size 15 up his ass. I then “politely” asked him to never step foot in my store again. That’s when he threatened to kick my ass and told me to meet him outside. I told him that was probably not a good idea and if he continued that I would call the police and have him trespassed from the property. He again said that we could settle things “man to man” outside in the parking lot. I said, “If that’s what you think would be best, let’s go.” My front counter guy looked at me with that look like, “Are you really going to do this?” I stood up from my chair with all of my 6’6” and 300 pounds and started walking with him to the door. As soon as he walked out, I locked the door behind him. I told my counter guy, “If he’s not gone in 5 minutes, we’re calling the police. He left after a few minutes and I haven’t seen him since. I heard he had been fired from a couple of other builders and had to move out of town to find work. It’s a shame he has that attitude because I heard he’s a hell of a good builder. Sorry…got a little long-winded there.

    • @mromatic17
      @mromatic17 2 роки тому

      @@nalgas5569 Jesus fucking christ! even a chimpanzee could see that something is wrong with it! did they have up syndrome while laying down?

  • @garycurry4600
    @garycurry4600 2 роки тому +40

    Flipping off the window switch just made my day 😂

    • @Akecherfd8424
      @Akecherfd8424 2 роки тому

      I would have done the same thing.

    • @Gorenghal
      @Gorenghal 2 роки тому

      This is how I deal with technology on a daily basis.

  • @paulsullivan6392
    @paulsullivan6392 2 роки тому +500

    The level of denial on the part of this customer approaches epic proportions. Good on you Ray for taking a deep breath and truckin' ahead.

    • @TheFilmMixer101
      @TheFilmMixer101 2 роки тому +2

      He could be at the gate of getting a new car who knows tho

    • @bobbylee2853
      @bobbylee2853 2 роки тому

      The one in question ~ 🙍🏿‍♀️

    • @cigarsgunsanddiesel8032
      @cigarsgunsanddiesel8032 2 роки тому +15

      Some people don't deserve a driver's license... or to own a car...

    • @cigarsgunsanddiesel8032
      @cigarsgunsanddiesel8032 2 роки тому +13

      @@TheFilmMixer101 I think I heard Ray say "she"... makes sense!

    • @TheFilmMixer101
      @TheFilmMixer101 2 роки тому +11

      @@cigarsgunsanddiesel8032
      ☕️...
      Women....
      Heeheh
      ☕️ ....

  • @TravisJansma
    @TravisJansma 2 роки тому +1

    One good thing about making these videos you have proof to show the customer.

  • @HankScorpio64
    @HankScorpio64 2 роки тому +206

    I'd honestly refuse to work on it. I can smell this scam a mile away. They want to the engine to so they can strap the shop with the cost of a new engine "because you worked on it and not my engine blowed up" despite all the evidence you provided.

    • @zachv1942
      @zachv1942 2 роки тому +18

      Court would throw it out.

    • @stunessa1
      @stunessa1 2 роки тому +38

      @@zachv1942 agreed as ray has it all video documented, then shop can counter sue for lost time😆

    • @HankScorpio64
      @HankScorpio64 2 роки тому +27

      @@zachv1942 People seem to forget. Yes court throw it out if it went that far but there is other costs. Lawyers cost money. Time is money. The time you spend trying to fend off this person. The time He would have to waste in court cause of them. There is always a cost no matter what.

    • @neonsigns6721
      @neonsigns6721 2 роки тому +5

      I just made a similar comment. Facts be damned, I am sure the customer can find some scummy attorney to take their money to take this to court

    • @CrazyCat229
      @CrazyCat229 2 роки тому +1

      I was 100% thinking this... Send it down the street....

  • @bakechef781
    @bakechef781 2 роки тому +32

    This is one of the times that your employer will be grateful for you filming a diagnostic

    • @pitchforkpeasant6219
      @pitchforkpeasant6219 Рік тому

      If i was an employer the one handed mechanic might be a downside BUT. Monumental upside to filming everything done for proof

  • @whirledpeaz5758
    @whirledpeaz5758 2 роки тому +410

    The Customer needs to be made aware that continuing to drive this Jeep in this condition will result in rapid unscheduled disassembly (RUD) very soon.

    • @tom30
      @tom30 2 роки тому +41

      I can see it coming a mile away: CEL returns or engine fails due to its current condition. Angry customer returns and will claim that they didn't fix her car and they will want the shop to pay for a new engine...

    • @Dave-ty2qp
      @Dave-ty2qp 2 роки тому +108

      The real failure is in Rays boss not having the balls to let the lady know that continued driving of this vehicle will result in catastrophic damage leaving her stranded. Refuse to service this vehicle, and get on with business. This is not something the mechanic should be expected to resolve. This is a management issue.

    • @Cookiebaggs233
      @Cookiebaggs233 2 роки тому +41

      @@Dave-ty2qp Agreed! That vehicle should have never been pulled back into the garage unless it was to repair already diagnosed issues. Denial is not just a River in Egypt…
      Management should have stepped in and not allowed that to happen.

    • @huzudra
      @huzudra 2 роки тому +20

      Rapid Unscheduled Disassembly Event = RUDE

    • @ACOnetwork
      @ACOnetwork 2 роки тому +10

      @@Dave-ty2qp They may alerady told her but customer just do not want to hear it. If they did not, shame on them 🤔.
      BTW had an situation kinda like this but on some PC years ago that even I told customer computer is not safe to use because motherboard od PSU (I do not remember) was just overheating but in my case when I returned (he declined any work) with no repair, probably 2 days later I got a call, computer does not turn on 🤣😂 and I told customer that that is risky to use, needed to be replaced but he just ignored my recomendation and warning for even possible fire hazard. Yep, some people are just in denial...

  • @gcrauwels941
    @gcrauwels941 2 роки тому +44

    When I worked at a small shop we had an account that had a fleet of these Jeep Libertys.
    Almost every one of them developed a cooling system leak by 20-25K, usually in the radiator. Freaking junk.
    That tree growing out of the car fender looks like a Strangler Fig. A member of the ficus family that grows on a host tree and eventually causes the host's death.

    • @namemcnamerton4249
      @namemcnamerton4249 2 роки тому +2

      Like kudzoo vine?

    • @gcrauwels941
      @gcrauwels941 2 роки тому +4

      @@namemcnamerton4249 Kudzu is a whole different level of infestation.

    • @wanders278
      @wanders278 2 роки тому

      A single bad part does not make the whole vehicle junk, part replacer.

    • @AngryCatMan1982
      @AngryCatMan1982 2 роки тому

      I learned something new today. Knowledge is power!

    • @Gabriel-yd4bq
      @Gabriel-yd4bq 2 роки тому

      @@wanders278 If one of your organs fail does it mean you're sick or not?

  • @dylansadams
    @dylansadams 2 роки тому +75

    Definition of insanity. Awesome job Ray getting your point across.

  • @michaelgibbons1214
    @michaelgibbons1214 2 роки тому +7

    You need to bring the customer to repair bay (after signing safely release form, of course) and show her what her coolant looks like and an example of what it should look like. Then draw on cardboard with crayons a diagram with circles and arrows and cylinder head and block....

  • @martinsmartinsautobodyandr6740
    @martinsmartinsautobodyandr6740 2 роки тому +4

    I love having my own shop because I always pick and choose what I want to work on….even collision repair I pick and choose

  • @fart383
    @fart383 2 роки тому +7

    This reminds me of a repair I did that stuck with me
    Car had MIL for misfire and a rod knock as well, advised on engine replacement needed: declined replace a bad fuel fuel injector, misfire cured, car came back a week later claiming “ever since” engine is knocking
    Guess the knock was cyl 2 which is the injector I replaced and yea that knock got worse
    Took us to court and lost

  • @chrismaverick9828
    @chrismaverick9828 2 роки тому +85

    Sounds like they think they're setting you guys up for a free engine. "They didn't fix it! they made it worse!" In spite of it being a horrible idea to try that with something like this.

    • @robertoruiz7069
      @robertoruiz7069 2 роки тому +1

      HI,i think your right!!! They may say it only got bad after it came from this shop. GOOD THING RAY made this video to begin with. The judge WILL NEED TO VIEW the video himself.the misfire coil part is legit no-one can argue that was done while in the shop.But the blown head gasket could possibly be argued that the mechanic drove it without fluid in the radiator and overheated it thereby blowing the engine up.I don't remember if ray drove it around 1st- as he does with complaints about squealing brakes & wheel shimmy's and no power issues,THEN AFTER CONFIRMING THE COMPLAINT pulls the car into a stall to look at it.Lets use this reasoning>CUST_my car has a shimmy.RAY >let me take it for a test drive>CUST > OK,please do so.5min later a WHEEL FALLS OFF due to ALL the lug nuts being LOOSE>?????Who fault it it?? ray was only test driving it.BUT HE BROKE IT,what do you guys say??who's at fault,legally.

    • @dcolb121
      @dcolb121 2 роки тому +1

      @@robertoruiz7069 Please take a writing course.

    • @justine8398
      @justine8398 2 роки тому +2

      @@robertoruiz7069 Yah Ray never drove it around as he stated in the part one video of this vehicle as he said it feels like it was running very rough and might die so he drove it right into the shop. As for them thinking they're going to scam him which does look like it by the way they keep bringing it back and denying everything but as Ray stated in the past most of the mechanics there record everything because this happens far too often with people trying to sue the shop for free repairs. Ray was the smart one and decided to make a UA-cam channel with all the videos he had stacked up and I for one am glad he did.

    • @5iFTYHFaviation_addict
      @5iFTYHFaviation_addict 2 роки тому

      Good thing everything is video documented and easily found on UA-cam. Ray is saving his shop's ass with his vis vid and they know it.

    • @MichaelSteeves
      @MichaelSteeves 2 роки тому

      Except the shop would likely get the legal advice: "Pay them a few $thousand if they will drop the lawsuit. It is cheaper than a court case."

  • @IBenZik
    @IBenZik 2 роки тому +1

    Somebody is looking for a free fix. Glad you record everything.

  • @wakcedout
    @wakcedout 2 роки тому +90

    I see what this customer is trying to do, they're hoping that the olace you work at isn't looking up the paper trail and attempting to claim that all the poking around you did to figure out what was wrong has somehow caused it to break.
    Essentially the owners trying to get you to repair for free.

    • @Solkre82
      @Solkre82 2 роки тому +3

      Hoping another tech looks at it, but didn't work did it!

    • @ivanolsen7966
      @ivanolsen7966 2 роки тому +8

      why do you think he videos these jobs .... make him money and covers his ass

    • @mph5896
      @mph5896 2 роки тому

      @@ivanolsen7966 He does not need to cover his ass. He works for a shop as an employee. If the customer and the front office want to play stupid games, let them with each other. Ray got paid again for a coil swap and diagnosis.

    • @pXnEmerica
      @pXnEmerica 2 роки тому +1

      @@mph5896 That's why I don't really understand the frustration, paid to do the job in front of ya and now he's already done the majority of the diagnosis. Kinda like being mad at a free lunch, even though you had the same thing yesterday. Cheer up Ray, you can't fix stupid.

  • @saintsi6997
    @saintsi6997 2 роки тому +1

    Best you're glad you have all this on tape.

  • @sparky4878
    @sparky4878 2 роки тому +19

    What’s this, a Sunday night (UK here) treat?
    I’ve been watching too many of these. I’d been out in the car earlier, as I switched it off I found myself saying “powering down ze auto…. poooohhhh”

    • @karlasheives2865
      @karlasheives2865 2 роки тому +2

      Its ok... that damn phone rings in my head all day and I don't even work there... doodilly doodilly doo!

    • @hawkertyphoon4537
      @hawkertyphoon4537 2 роки тому

      @@karlasheives2865 Damn you guys... :D

  • @MattBond00797
    @MattBond00797 2 роки тому +3

    I think the explanation is simple, the customer loved your work so much they paid for it twice!

  • @cutehumor
    @cutehumor 2 роки тому +23

    determined to get a new engine from the rainman.

  • @FlyEaglesFly19111
    @FlyEaglesFly19111 2 роки тому +5

    Documentation is the best medicine for denial. Stay safe and be well Ray.

  • @stephenweaver1617
    @stephenweaver1617 2 роки тому +5

    Really enjoyed the addition of the sign language while closing the window. That’s the kind of day I’m having too.

  • @matthews8576
    @matthews8576 2 роки тому +1

    🤣 The window switch got me. Stop touching stuff!

  • @juztyn00
    @juztyn00 2 роки тому +82

    This is the type of customer that will be back the next day complaining the coil didn't solve the overheating issue then will badmouth their mechanic for taking advantage of them and not fixing the issue. I feel for you doing what your shop wants, but I much prefer being an independent owner and saying we are going to do it right or not at all.

    • @geebeaux
      @geebeaux 2 роки тому +5

      Exactly, when they say they dont want an engine rebuild, you need to part ways.

    • @jonsworld5307
      @jonsworld5307 2 роки тому +3

      @@geebeaux na get it runing trade it off before it blows let next guy rebuild engine lol

    • @commandblocktech9698
      @commandblocktech9698 Рік тому

      That is exactly the case now!
      Honestly much better since there most likely won't be any costumer declines with repairs

  • @404notfound.....
    @404notfound..... 2 роки тому +25

    Never ever get tired of these kinds of videos, also one of the reasons why I stay away from Chrysler/ Dodge, the modules - gaskets and there components don't age well. 😁 Great video Ray! 👍

    • @techguy3236
      @techguy3236 2 роки тому +12

      I suspect this issue was caused by the customer continuing to drive the car while it was overheating. When a car is overheating you pull over ASAP when it is safe to do so and have the car towed so you do not FUBAR the engine.

    • @mjm52372
      @mjm52372 2 роки тому

      Yeah this is definitely all on Chrysler. I’m sure the fact that the owner is an idiot has nothing to do with the condition of this vehicle.🙄

    • @JAMESWUERTELE
      @JAMESWUERTELE 2 роки тому +3

      It’s a Jeep thing. I don’t understand

    • @Ifixstuf
      @Ifixstuf 2 роки тому +1

      they rust like 90's toyotas also lol

  • @nickmalone3143
    @nickmalone3143 2 роки тому +10

    Uh sir you have a blown engine ...customer: i am back b/c its running rough

  • @Michael-it6kj
    @Michael-it6kj 2 роки тому +12

    Im almost certain the customer wanted you to drive it was in hopes of it blowing up on you and that way they could force shop to pay for the repairs.

  • @danjordan1979
    @danjordan1979 2 роки тому +12

    I hope you did a REEEEE when it turned up! I feel your energy levels were either pre-coffee, or pre-heineken.

  • @Travis141123
    @Travis141123 2 роки тому +5

    We had a guy, who after being told not to come back for trying to scam the shop on multiple repairs, would randomly show up and harass customers from the sidewalk. Cops couldn't do anything, this went on for at least 6 months. Finally, one of our good long term customers, a large burly tattooed man, "convinced" him to go away permanently.

  • @williamduhamel7726
    @williamduhamel7726 2 роки тому +179

    I know the customer would be upset but, take yesterday’s paperwork, cross out the date and put today’s date on it, then hand it back. Nothing magically changed since yesterday.

    • @wakcedout
      @wakcedout 2 роки тому +20

      That's just it, they're hoping there's no paperwork so they can blame the shop for making things worse.

    • @CorDawgYT
      @CorDawgYT 2 роки тому +13

      @@wakcedout Or hoping a different tech would give a different diagnoses.

    • @crashoverride328
      @crashoverride328 2 роки тому +5

      What changed - they continued driving with a failing head gasket / head.

    • @dodgesportsman772
      @dodgesportsman772 2 роки тому

      Done that many times...lol

    • @feetfats1
      @feetfats1 2 роки тому +22

      Someone probably advised the customer to get a 2nd opinion but the customer was too stupid to realize that should be from a 2nd shop.

  • @toyotatacoma6817
    @toyotatacoma6817 2 роки тому +29

    What is the definition of insanity?: Doing the same thing over and over, expecting different results!

  • @craigjorgensen4637
    @craigjorgensen4637 2 роки тому +50

    Those coils will deliver a WICKED shock!

    • @justinvzu01
      @justinvzu01 2 роки тому +1

      Yeah, assuming the spark gap is about 2mm, you'd need over 2 kV just to arc it under atmospheric pressure. It's not generally speaking deadly though, unless there's underlying issues.

    • @namemcnamerton4249
      @namemcnamerton4249 2 роки тому +2

      @@justinvzu01 I think Craig meant wicked as in makes your teeth hurt and your tung vibrate.

    • @davidhunt240
      @davidhunt240 2 роки тому

      30kV BMW E46 M3 CSL - but 0V on the E46 330d daily driver 😜

  • @sirich7751
    @sirich7751 2 роки тому

    Loved giving the window switch the finger.

  • @HoLeeFuk317
    @HoLeeFuk317 2 роки тому +10

    Just keep telling them what they need, Ray. Not your fault they can't comprehend it

  • @adamant262
    @adamant262 2 роки тому

    I've become hooked, love your channel. You recently showed me what it takes to do the timing belt on my Toyota 3.3. Thank you.

  • @jeffgrant6914
    @jeffgrant6914 2 роки тому +24

    The customer needs to be made aware continuing to drive it like that will result in a catastrophic engine failure

    • @siamanspaps
      @siamanspaps 2 роки тому +4

      I mean it already has failed just parts havent started flying yet

    • @adamnichols476
      @adamnichols476 2 роки тому +1

      That engine is already past fixing. Did you see the disintegration of that piston and piston wall?

    • @littlestinker9716
      @littlestinker9716 2 роки тому

      Good chance they knew beforehand and are fishing for a "free" replacement.

    • @gorak9000
      @gorak9000 2 роки тому

      They're going for the user installed inspection port in the block. I mean "I do cars" needs to get those blowed up engines from somewhere for our enjoyment, right?

  • @kevinrattray3331
    @kevinrattray3331 2 роки тому

    Ray I would like to thank you have just gone through a break up and couldn't watch anything on TV until I came across your videos on utube you kept me going so thanks and kero up all the work you do brilliant mechanic

  • @claytoncoolidge992
    @claytoncoolidge992 2 роки тому +18

    Love this type of customer.... Do nothing but somehow it's worse .... Do something and not enough. They expect you to fix it for nothing with nothing and be perfect when you did nothing lol

  • @AntonioClaudioMichael
    @AntonioClaudioMichael 2 роки тому +1

    Lmfao the end with that plant eating the vehicle 🤣 @Rainman Ray's Repairs

  • @JeffDeWitt
    @JeffDeWitt 2 роки тому +5

    One of the many things I like about my Jeep XJ is I've never had any trouble with the power windows.... because it doesn't have them, good old fashioned manual windows.

    • @tomtke7351
      @tomtke7351 2 роки тому

      Yeah, I've replaced a power windiw REGULATOR twice....

    • @iuyozx
      @iuyozx 2 роки тому +3

      I’ve owned ten vehicles. 9 of them had power windows. I never had a problem with any of them. Oh and none of them were Chrysler products.

    • @JeffDeWitt
      @JeffDeWitt 2 роки тому

      @@iuyozx Another big advantage to roll up windows, they don't care if the engine is on or not. More then a few times I've shut off the car, reached for the power window button, and a passenger gets out and the system shuts down.

    • @iuyozx
      @iuyozx 2 роки тому

      @@JeffDeWitt LOL, that was a reach. Simply put the windows up before powering the vehicle down.

    • @JeffDeWitt
      @JeffDeWitt 2 роки тому

      @@iuyozx It's not a reach, it's a real annoyance.

  • @ronwade2206
    @ronwade2206 2 роки тому

    We have great news, Lady! We got the fire pit out!
    Crush it.

  • @gregpheysey6933
    @gregpheysey6933 2 роки тому +9

    Don’t worry Ray it’s not just you there’s plenty of them out there

  • @russellbynum2414
    @russellbynum2414 2 роки тому

    Giving the finger to a power window switch is the most relatable thing I've seen on the internet in a long time.

  • @PartOfTheGame
    @PartOfTheGame 2 роки тому +3

    Love when you tell someone what the issue is, they don't fix it, and then come back and try to say you made it worse.

  • @Bobs750
    @Bobs750 2 роки тому +1

    Back in younger years I used to smoke some of the wacky tabaky and did some yard work jobs using my car , one day I noticed a peculiar little plant growing from the passenger floor board , my car / greenhouse grew that little plant until it was strong enough to be transplanted. A few months later we had some good laughs together.

  • @TheStuffMade
    @TheStuffMade 2 роки тому +3

    They even tried the old "It runs worse after you worked on it".. hoping to get a free repair.

  • @valiroime
    @valiroime 2 роки тому

    Adds a whole new meaning to the phrase _Flipping the switch_

  • @AntonioClaudioMichael
    @AntonioClaudioMichael 2 роки тому +4

    I can't believe this vehicle is back And Services keep getting declined there is a ton of liability on this Job Yikes ray I'm surprised the service manager didn't decline this customer service @Rainman Ray's Repairs

  • @SleepingSounds425
    @SleepingSounds425 2 роки тому

    I remember getting my first car. An 01 V8 Jeep grand cherokee Laredo. The previous owner completely destroyed it. Right cylinder was cracked, left cylinder was warped, head gasket blown. It came from Minnesota, and it never had an undercarriage wash, so the undercarriage was just rust, including the brake system. One time while I was driving home, the gas tank dropped from the rust.
    So basically I had to rebuild it entirely. Putting a new engine in it, new brake system, new oil pan, transmission pan, gas tank, new radiator, new power steering pump, new transmission. Everything! Granted after that, she drove like a dream. I loved that SUV despite all the issues it had 🤣

  • @user-sq6nu3rv1m
    @user-sq6nu3rv1m 2 роки тому +6

    Customer wanted a second opinion so they brought it back again the next day. 😀

  • @MrArtVendelay
    @MrArtVendelay 2 роки тому

    Thanks for the cylinderoscopy.

  • @aerialzona6003
    @aerialzona6003 2 роки тому +4

    Changing that coil is like putting a band aid on a heart attack. That customer just needs to admit that her jeep is toast and that if she continues to drive it she wont be driving it long. She'll be walking very soon.

  • @TheHolyGhost777
    @TheHolyGhost777 2 роки тому

    I love how you flipped off the window switch. LOLz

  • @patriotkennethburlingham7059
    @patriotkennethburlingham7059 2 роки тому +3

    That was hilarious! Thanks, Ray for the 🤣entertainment. Laughing my ass off!

  • @semperfimechanic
    @semperfimechanic 2 роки тому +2

    Great video. I know the effort of shooting, editing and uploading so I know how hard your working

  • @alcasey3551
    @alcasey3551 2 роки тому +35

    Ray, just swap that coil with that of the cracked cylinder trhen send her on her way. It seams to be a geadache kind of customer

    • @harmonicadude4732
      @harmonicadude4732 2 роки тому +5

      Each coil runs 2 cylinders, the bottom plugs directly on and spark plug wire coming off it goes to the other side of the engine. so you would just make a different cylinder misfire.

    • @TonyGingrich
      @TonyGingrich 2 роки тому

      It looked to me like a coil-per-cylinder, since he pulled it directly off the plug. But with that, I still wouldn't swap them around. Customers like that will take it to another shop for a second opinion. Last thing I would want, is for some autozone certified newbie to show the coil on the bad cylinder arching out...and using that to somehow shame me.
      I would be more tempted to wrap the old boot a couple of times with electrical tape, then slather the crap out it with dielectric grease.

    • @alcasey3551
      @alcasey3551 2 роки тому +1

      @@TonyGingrich NO! He would let the customer know that he could simply swap the coil to see if it'll run better. The customer doesn't want to spend money! I'm not telling him to rip off the customer by pretending to change the coil!!!

    • @alcasey3551
      @alcasey3551 2 роки тому +1

      it looked like a single coil to me.

    • @Melanie16040
      @Melanie16040 2 роки тому

      @@alcasey3551 You should look again. Pay close attention to the plug wire that plugs in at the top and runs to the other side of the engine.

  • @torchedcustomwoodflagsllc4718
    @torchedcustomwoodflagsllc4718 2 роки тому

    Bro, when the window switch came off... 😂🤣 Laughed so hard

  • @Joserocha-wm9de
    @Joserocha-wm9de 2 роки тому +9

    Gotta love when customer brings a piece of F'in S**t to a shop and then brings it back saying "its running worse than before " like its mechanics fault 😒

    • @paulrasmussen8953
      @paulrasmussen8953 2 роки тому +1

      Unless itbwas shotty repaor work but this time it was no work.

  • @madman671000
    @madman671000 2 роки тому

    The tesla beside the Jeep in the parking lot in for an oil change? 🤣🤣🤣
    And the finger salute to the window switch was awesome, done it many times to multiple parts.

  • @johnduer7428
    @johnduer7428 2 роки тому +33

    Customers like that are why they don’t get rid of good mechanics. We need them for keeping us safe.😊

  • @beezlebub3955
    @beezlebub3955 2 роки тому

    1:00 A wholesome family game of “WHATS INSISE THIS HOLE” 😂

  • @jameskenney5623
    @jameskenney5623 2 роки тому +14

    Being an ase certified auto mechanic I can only laugh at this video.
    Unfortunately your service writer should have done their job properly and said that no we will not replace your coil because it will not fix the problem. They should have explained again that anytime there is chocolate milk in the system a coil will not fix it

    • @tomtke7351
      @tomtke7351 2 роки тому +1

      I AGREE! The service writer really screwed up.
      I'd GUESS the lady is being coached by another (¿Lover?) and, so, they are getting bad advice from that person. This shop has a REQUIREMENT to put down in writing in addition to telling the lady (" there's your problem lady ") that the milky coolant means the engine is severely BROKEN. That it will soon break-down leaving her stranded. That they must do the job correctly:
      (-1-) R&R engine, or (-2-) tear down to find root failure that will likely be as expensive as replacing engine, or (-3-) scrap the car. That it WILL NOT LIVE FOR 2 more days, or 2 weeks, or two months. BUT LIKELY NO LONGER!
      That your shop will NO LONGER attempt nickle/dime repairs. That they should google: "what milky coolant means."

    • @silversurf6159
      @silversurf6159 2 роки тому +4

      Or, do what the customer asks, don't forget the customer always knows best.🤣
      Re-diagnose, fit the coil and charge for both accordingly then, when, if, they return, dig out both sets of paperwork and ask them what do you want us to change next, at their cost of course, till hopefully, eventually, they realise, they should have taken note of what an expert initially advised.
      I was taught this about 60+ odd years ago by my dad..............." Common sense isn't a gift, it's a punishment, because you have to deal with everyone who doesn't have it ". .............and it's as true now as it was then. 😉😆

    • @jonsworld5307
      @jonsworld5307 2 роки тому +1

      yea it did it fixed the misfire so it can be traded off before engine blows up

    • @mailmanjoe
      @mailmanjoe 2 роки тому +1

      @@silversurf6159 There comes a point where it's not worth dicking around with the customer any longer

  • @shay1116
    @shay1116 2 роки тому

    "Powered by a bag full of hammers"...pure gold Ray.

  • @TheCorpsehatch
    @TheCorpsehatch 2 роки тому +17

    Ah, the "I need to think about this for 24 hours" kind of customer.

  • @samsimington5563
    @samsimington5563 2 роки тому +1

    That's a pretty damn convenient looking light bar; sounds like some weird trinket I would use 😉

  • @JMD-tu1xm
    @JMD-tu1xm 2 роки тому +3

    Bad window switches are a common problem on these older Jeeps. So maybe the switch is going bad.

  • @Dilberts_Dogbert
    @Dilberts_Dogbert 2 роки тому

    Said the jeep drove like the engine had a bag of hammers, upon video exit there sits an ad for a hammer kit Great tie-in!

  • @jonsworld5307
    @jonsworld5307 2 роки тому +3

    99% chance she just wanted it to run good enough to trade it off she knowed exactly what she was doing

  • @JoseVGavila
    @JoseVGavila 2 роки тому

    I feel for you. I also work fixing things (electronics, mostly radio-communication gear) and sometimes people want you to fix their trash for free, knowing it was trash when they took in to the shop. Then, trying to fix it, you get into bigger trouble. And the hole seems to expand without end, wanting to swallow you.... Those are toxic customers and the best thing is to plainly avoid them. But, you know, sometimes is just not possible

  • @Chozen1278_Gaming
    @Chozen1278_Gaming 2 роки тому +4

    I don’t even think this customer is in denial. This customer wants this car to be sellable. The misfire and the check engine light prevent that.

    • @john_thorpe
      @john_thorpe 2 роки тому

      I didn't even think of them trying to dump it on someone else, I thought that they were trying to scam the repair shop, they thought that the repair shop did something to make it look like it needed a lot of work, or was just in total denial as the car is technically running so how can it be the engine ... who knows with people now days.

    • @Chozen1278_Gaming
      @Chozen1278_Gaming 2 роки тому

      @@john_thorpe just letting him fix the misfire and clear the check engine light gives me “resell” vibes

  • @yourfavoritelawnguy2722
    @yourfavoritelawnguy2722 2 роки тому +1

    those door switches should have a recall on them, they went bad by the millions when i was at Jeep

  • @jakeeasterwood3204
    @jakeeasterwood3204 2 роки тому +5

    “I want you to magically fix my car without fixing my car for a much lower cost than you are telling me.”
    … Sounds exactly like my wife.

    • @aslanbeats2004
      @aslanbeats2004 Рік тому

      then its better if you break up with her...

  • @Mr_Rich8888
    @Mr_Rich8888 2 роки тому

    It’ll be back tomorrow , good luck !!

  • @KA2ZEV
    @KA2ZEV 2 роки тому +5

    Boss,
    Clients have interesting delusions.
    If customers were so smart people like us would have nothing to do. I love idiots, they keep me in dollars.
    Be well there. Mike in Virginia Beach.

  • @theeddorian
    @theeddorian 2 роки тому +2

    When the fluids look like that, "flush" is the right word.

  • @minotaurbison
    @minotaurbison 2 роки тому +5

    I've had to drive junk like that before simply because I didn't have the money to fix it right...sometimes life throws more at you than you can handle... this person though, I strongly suspect is going to try to sell it or trade it in quickly.

    • @new2000car
      @new2000car 2 роки тому +2

      Probably wanted it running better to go back to the buy here pay here shop and say she wants to swap it for something else and will state “but it’s running fine.”

  • @defresurrection
    @defresurrection 2 роки тому

    Well, I can't believe it... especially since two days ago I noticed a "knocking" sound on my 2010 2.4L motor with 56k original miles. Very suspicious that I watched your 2 videos with a catastrophic failure. I believe I need a miracle. Thanks for listening.

  • @MrSamPhoenix
    @MrSamPhoenix 2 роки тому +26

    I wish those Borescope cameras were just as advance as smartphone cameras. They’re missing too many features like autofocus & night processing for dark areas.

    • @GARDENER42
      @GARDENER42 2 роки тому +8

      Oh, they'll do that.
      I have one which does.
      Cost north of $1,200...

    • @HoLeeFuk317
      @HoLeeFuk317 2 роки тому +4

      I bought a stand alone unit off Amazon with its own screen. Was about $70. Much better than the smartphone ones I've had

    • @NeonKnight83
      @NeonKnight83 2 роки тому +3

      I have a nice one I use to look at my poops while they're still in my colon

    • @gcrauwels941
      @gcrauwels941 2 роки тому +2

      They've come a long way though. I've got one with a forward and side camera that works really well for 80 bucks.

    • @CorDawgYT
      @CorDawgYT 2 роки тому +1

      You get what you pay for, I can make do with my $10 special ordered from over sea's, but I don't use it professionally like Ray. Our smartphones are easily $500-$1000+ and your paying for a good camera in that price.

  • @williamduhamel7726
    @williamduhamel7726 2 роки тому +5

    You mean engines don’t heal themselves?

  • @dirgeofdementia
    @dirgeofdementia 2 роки тому +1

    When I was a service manager, I always refused work on cars on like this. The reason: you end up doing the small repair they requested and they end up coming back a week or two later claiming you broke their car because it is running worse.

  • @chriswatson7488
    @chriswatson7488 2 роки тому +5

    Customer: the bath is leaking through the ceiling. Me: You need a new waste fitting as it's cracked, will be x amount of money. Customer: That'll be a no, can you put the old one back but make sure it doesn't leak...

    • @jonsworld5307
      @jonsworld5307 2 роки тому +1

      yep easy really just seal the crack with glue or clear calking

    • @chriswatson7488
      @chriswatson7488 2 роки тому +1

      @@jonsworld5307 And when it breaks it'll be my fault. Also, she didn't want to pay me any money for the work I'd done, or the 'repair'.

    • @jonsworld5307
      @jonsworld5307 2 роки тому

      @@chriswatson7488 now that id not do il hack job you repair if you sign waver i want do it free tho

  • @ThomasGabrielsen
    @ThomasGabrielsen 2 роки тому

    You have become very good at adapting your "du-de-du-de-du"s to the situation and mood. I had a good laugh at your argumentative "du-de-du-de-duuu" to the driver of the car that passed behind you.

  • @deant876
    @deant876 2 роки тому +7

    I know that it's a shock when the mechanic says you posable need a motor. But what were they expecting when they came back?

  • @mattfarahsmillionmilelexus
    @mattfarahsmillionmilelexus 2 роки тому +2

    I could almost see the frustration streaming out of my screen. It looked like faint red smoke.

  • @landongere7091
    @landongere7091 2 роки тому +3

    Lose this customer quickly! This reeks of an individual trying to get a full repair job for free by blaming you and the shop with the old "ever since you..." trick! Avoid these kinds of people at all costs!!😨

  • @garykirk1968
    @garykirk1968 2 роки тому +1

    Jeep is currently on FB Marketplace for $10k, with a fresh head gasket replacement..

  • @walmartdog1142
    @walmartdog1142 2 роки тому +3

    It's like, if a person had two clogged heart arteries and an ingrown toenail, and were disappointed that the foot doctor's work didn't fix their heart problem.

  • @2pugman
    @2pugman 2 роки тому

    The light bar is awesome.

  • @brandonstclair6530
    @brandonstclair6530 2 роки тому +6

    People are stupid sometimes at this point you are just rearranging the chairs on a sinking ship.

  • @Cerstani
    @Cerstani 2 роки тому +1

    @1:15 - portal to an alternate universe with its own Rainman Ray. Definitive proof that this customer refuses to listen to reason in all timelines across the multiverse..

  • @francissobotka8725
    @francissobotka8725 2 роки тому +7

    They declined repair and brought it back because you didn't fix it?

    • @ferrumignis
      @ferrumignis 2 роки тому

      This level of stupidity seems pretty common when you deal with the public.

    • @herewegoagain7403
      @herewegoagain7403 2 роки тому +2

      reality is, they wanted to scam him into giving a free repair since he touched it last

  • @rogerfleury3591
    @rogerfleury3591 2 роки тому +1

    476th! YIPPEE! BOY HOWDY! GOOD EVENING RAY! Roger in Pierre South Dakota

  • @francissobotka8725
    @francissobotka8725 2 роки тому +4

    And I remember those patriots having engine issues even in 2014 they did when I worked for Enterprise ....Had so many patriots in our lot with fucked up engines.

    • @bills6093
      @bills6093 2 роки тому +1

      But this is a Liberty with the 3.7 V6.

  • @edgeg.708
    @edgeg.708 2 роки тому

    Ray flipping the bird at the door switch is something I do frequently on most tasks I perform........

  • @davidhunt240
    @davidhunt240 2 роки тому +9

    I was half expecting the customer to say to Ray, scrap it. Then Ray could pull the head and see the devastation. Instead, the customer cheats and lies. This Jeep isn't going to last much longer. Just as well...

  • @careyfurman3763
    @careyfurman3763 2 роки тому

    The jeep brings back memories, we had a commander and I pulled the engine and rebuilt it at 180,00 runs great, has 230,000 now.